Pre Intermediate 4

Which is more appropriate? Letter 1 Letter 2

Why?………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Look at the letters and match the following heading to the paragraphs:

Paragraph 1 a. Suggest what should be done

Paragraph 2 b. state reasons for writing

Paragraph 3 c. state what you did

Paragraph 4 d. state complaint(s) in detail

These are extra expressions. Where in the letter should they be? Tick the correct box.

Paragraph 1 Paragraph 2 Paragraph 3 Paragraph 4I am writing to express my dissatisfaction with the quality of the service provided by your centre.

I demand an immediate replacement or a full refund, or I shall be forced to take the matter further.

I spoke to the teacher about it, but he refused to explain the grammar point again.

I would appreciate if the broken chairs could be replaced as soon as possible.

I am writing to inform you that I was shocked by the rudeness of your staff.

Pre Intermediate 4

Read the following sentences and match words in bold to the correct definition.

1. To begin with, in your brochure it stated that there would be no more than eighteen students in one class.

2. However, there are twenty students in my son’s class.3. Moreover, the classroom facilities are in a neglected condition.4. To sum up, the low quality of the course does not correspond to the standard you

promised in your advertisement.

a. to give more reasons for your argument

b. to start presenting ideas.

c. to summarise the content of the letter.

d. to contradict two ideas.

Fill in the gaps with the correct linker.

1. I was told I had to register before I join a course. ____________________, when I went to the centre, the customer services’ representative told me it was not important.

2. I have a lot of problems with my book. ____________________, the page numbers are missing. _________________________, the copy I received is old and looks like it has been used before.

3. ____________________, this has been a terrible experience for me and I wish not to go through it again.