Ana Castillo Resume
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ANA CASTILLO San Ramon, Alajuela - Costa Rica | 506-7011- 5151 | [email protected] [email protected] PROFESSIONAL SUMMARY Highly competent professional with more than ten years of experience in demonstrating the highest professional standards in corporate settings. Responsible, proactive and creative in the solutions development. High respect for the professional confidentiality, analytical, with good communication skills and strong teamwork ability. KEY SKILLS · Focus · Leadership · Responsible · Team work · Problem solving · Organize · Analytical · Communicative · Teaching skills · Critical thinking · Quick learning · Risk Taking · Reliability · Creativity · Determination · Multi-Tasking · Self-motivated, initiative, high level of energy · Project management skills & knowledge · Flexibility English & Spanish (reading, writing, speaking)
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Transcript of Ana Castillo Resume
ANA CASTILLOSan Ramon, Alajuela - Costa Rica | 506-7011-5151 | [email protected] [email protected]
PROFESSIONAL SUMMARY
Highly competent professional with more than ten years of experience in demonstrating the highest professional standards in corporate settings. Responsible, proactive and creative in the solutions development. High respect for the professional confidentiality, analytical, with good communication skills and strong teamwork ability.
KEY SKILLS
· Focus· Leadership· Responsible· Team work· Problem solving· Organize· Analytical· Communicative · Teaching skills· Critical thinking· Quick learning· Risk Taking· Reliability· Creativity· Determination· Multi-Tasking· Self-motivated, initiative, high level of energy· Project management skills & knowledge· Flexibility English & Spanish (reading, writing, speaking)
COMPUTER SKILLS
Languages
· Spanish (reading, writing, speaking)
· English (reading, writing, speaking)
Applications
· Microsoft Office 2013 (Word, Excel, Project, Publisher; Outlook, Access, Power Point), Visio, SharePoint, SAP, CQATS, CATW.
WORK HISTORY
Oct, 2013-Present ACE Team Leader, HPE GQI
· Management responsibilities (development of staff, perform operational analysis and statistical sampling of audit results, act as first escalation point for audit disputes/issues, meet productivity and efficiency metrics, etc.)
· ISO/IEC 27001:2013 Lead Auditor· ISO/IEC 20000:2011 Lead Auditor· ISO/IEC 9001:2015 Lead Auditor· ISO/IEC 22301:2012 Lead Auditor· E2E Audit Program Lead Auditor· Certified Associate in Project Management (CAPM)
May, 2013-Oct 2013
AMS Regional Audit Coordinator, HP GQI - AQPI
May, 2011-May, 2013
Symantec Account ISO 27001 Program Lead, ITO - Enterprise Security Services
May, 2010-May, 2011
ISO/IEC 27001;2005 &BCP SME, ITO DO Service Delivery
Aug, 2007-May, 2010
GPSC Team Leader, HP GPSC
July, 2006-Aug, 2007
Process Trainer, HP GPSC
Feb, 2006-July, 2006
Customer Service Representative, HP BPO
Sep, 2005 - Jan, 2006
Customer Representative / Quality / Back Up Team Leader, IBM
EDUCATION
2016 ISO/IEC 20000:2011 Lead Auditor
Page 2
2014/2015
ISO/IEC 9001:2015 Lead Auditor
Certified Associate in Project Management (CAPM)
Spartans White Belt
ISO/IEC 27001:2013 Lead Auditor
ISO/IEC 22301:2012 Lead Auditor
Project Management Foundation Program
Lean Six Sigma White Belt Seminar
Lean Six Sigma Yellow Belt Seminar
E2E Audit Program
2013 ISO 27001Program Lead / BCP SME – HP Corporate
PMP Development
Security +
ITILv3 Certification
2009 Leadership – HP Corporate
2007 Management and Leadership Course, UCR
2005 Computer Maintenance and Reparation, Techno Com
2005 Electronics Basic Package, Techno Com
2005 Microsoft Office, Excel 2000, Word, Network Package.
2005 Microsoft Office, Excel 2000, Word, Network Package.
2001- 2004 English Language School, Norwalk City School/ USA
1992- 1996 School secondary education, Julio Acosta Garcia
CERTIFICATION & TRAINING
· Certified Associate in Project Management (CAPM)· Spartans White Belt· ISO/IEC 20000:2011 Lead Auditor Certification· ISO/IEC 9001:2015 Lead Auditor Certification· ISO/IEC 27001:2013 Lead Auditor Certification· ISO/IEC 22301:2012 Lead Auditor Certification· CompTIA Security +· ITILv3 Certification· EDGE Process Framework· Preparing for Leadership
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· Manager Onboarding· Mentoring· Coaching· ISO-IEC_9001-2008 Training· ISO-IEC_20000-2011 Training· COBIT 5· Auditor Refresher Training· HP Records Management· CQATS (Common Quality Audit Tracking System)· Project Management Fundamentals (PMF)· CATW Time Tracking System· Integrated Quality Management System (IQMS)· Service Management Workshop
REFERENCE
Alberto Murillo
Project & Program Manager
Telephone: 8811-8222
Victoria Angulo
HPE
Telephone: 6040-4072
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