Ana alvarez power point
8
Ana Alvarez Business Communication Week 4 February 9, 2014
-
Upload
ana-alvarez -
Category
Education
-
view
15 -
download
1
Transcript of Ana alvarez power point
Ana Alvarez Business Communication Week 4
February 9, 2014
Plan
Creating a scheduling centralized system
Provide after hour representative’s Provide Bilingual Representatives Shorter wait time
Objective
Reduce annual operating costs Improve customer service Standardize and enhance training Reduce call processing time Answer calls within the first three rings Reduce turnover Increase patient satisfaction scores in
order to meet government regulations
Centralized team
Purpose for creating the team› Issues
Call wait times and Abandonment due to understaffed secretaries
Possible Key Stakeholders
Physicians Administrative Secretaries Ambulatory Supervisor Director of Ambulatory Services
Software
Amcom vCita Shiftplanning
Staffing
Collect the training material for the different departments
Review the physicians protocols Software Cost
CEN
TR
ALIZ
ED
SC
HED
ULIN
G
PR
OPO
SA
L
By: Ana Alvarez
