an Troubleshooting Flowcharts
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Transcript of an Troubleshooting Flowcharts
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PrometheanTroubleshootingResourcesandFlowcharts
1 Searchprometheankb.comformoretroubleshootinginformation.
SystemRequirements:PC:DellPentium41Ghzprocessor;512MBRAM;1024X768or800X600screenresolution;10GBfreediskspace.
Mac:IntelMac;OS10.4orhigher;512MBRAM;1024X768or800X600screenresolution;10GBfreediskspace.
*AdditionalEquipmentthatmaybeneeded:VGAadapterforMaclaptopordesktop,VGAsplittersforPCdesktop
Note:ItishighlyrecommendedthatyouusealaptoptorunthePrometheanBoard‐Dell“DSeries”or“ESeries”runningWindowsXPorMacBook/MacBookProrunning10.4orhigher.
Note:DOTSdoesnotsupportpersonallaptops.
ContactInformation:
ContacttheDOTSHotlineforTechnicalSupport:[email protected]:720423‐3888
ContactErinMagleyfortraininginformation:[email protected]
PrometheanTechnicalSupportcanbecontactedat:1888652‐2848
DPSPrometheanResourceWebsite:
PathfromDPSWebsite:Staff>DPSPromethean‐>
http://promethean.dpsk12.org/
Purchasing,Pricing,andInstallation:
PathfromDPSWebsite:Staff>DPSPromethean>PurchasingInfo‐>
http://spreadsheets.google.com/pub?key=pk4BED8b29DuTe0rHMKTReA
Documentation,TroubleshootingandPrometheanBoardRepairs:
DocumentationandhelpcontactnumbersarelocatedontherighthandsideoftheDPSPrometheanWebsite‐>
http://promethean.dpsk12.org/trouble.htm
PathfromDPSWebsite:Staff>DPSPromethean>Troubleshooting‐>
Flipcharts:
LocatedonthetoptabbarundertheDPSlogo.ClickonELEMFLIPCHARTS,MSFLIPCHARTSorHSFLIPCHARTSasneeded‐>
TipsandTricks:
Videos:http://www.prometheanplanet.com/server.php?show=nav.1147
ActivTips:http://ilearntechnology.com/?page_id=1353
SummerstorageofyourBoard:queenorfullsizefittedsheetdrapedoverfrontofboard,andpillowcasefittedovertheprojector.Besuretounplugtheboardandstoreallcordswheretheycanbelocatedthefollowingschoolyear!
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PrometheanTroubleshootingResourcesandFlowcharts
2 Searchprometheankb.comformoretroubleshootinginformation.
BOARDDOESN'TWORK!
Isthejlamelituponthetopleftcorner?
No‐Makesuretheboardispluggedintoaworkingoutlet. Yes‐Isthejlameredorlavendar?
Red‐theActiveManagerdoesn'tshowtheboardisconnected.
CheckthedriverintheActivManager>ControlPanel,toseeifthedriverisinstalledorneedstobeupdated.See
ActivDriverinstall/updateonpages8and9.
IfLavendaryouneedtocalibratetheboard.Seecalibration
jlowchart.
Istheprojectoron?IsitshowingthePrometheanlogoonthe
boardoryourdesktopimage?Ifnot,seeprojectorjlowchart.
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PrometheanTroubleshootingResourcesandFlowcharts
3 Searchprometheankb.comformoretroubleshootinginformation.
*Note–YoumustwaitfortheLCDprojectortocooldownfor10minutesbeforeitwillletyouturniton.ThisisnotthecasefortheDLPprojector.
*Note‐Insomecases,it’shardtotellwhenyouhaveturnedontheDLPprojector.Itsometimestakesupto15secondstolightupthePrometheanBoard.
*Note–Ifyouresolvethatthebulborprojectorisfaulty,callPrometheantechsupportforareplacementimmediately.Theusercanreplaceabulb,butTIGwillhavetoreplacetoreplacetheprojectorforalaborcharge.SeePrometheanPricingSpreadsheetfordetails.
*Warranty‐Allprojectorsarecoveredundera3‐yearwarranty.Havetheserialnumberready!
LCDPROJECTORDOESN'TWORK!
IsitanLCDprojecororDLPprojector?
LCDProjector
Besuretocleanthejiltersweekly!
Makesurebatteriesworkintheremote.Theoriginalbatteriesthatcomewiththeremotediequickly.
SeeProjectorManualinPromethean
TroubleshootingFolder.
DLPProjector
Makesurebatteriesworkinremote.Theoriginalbatteriesthatcomewiththeremote
diequickly.
SeeProjectorManualinPromethean
TroubleshootingFolder.
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PrometheanTroubleshootingResourcesandFlowcharts
4 Searchprometheankb.comformoretroubleshootinginformation.
THEPENDOESN'TWORK!
IstheUSBsecurelyconnnectedonbothends?(computerandboard)
Yes‐Isthejlameintheupperleftcornerofthe
boardlavendar?
Yes‐Calibrateboardbyholdingpenoverjlame.Seecalibrationjlowchart.
No‐Flameisred.SeeActivmanagerFlowchart.
IfaftergoingthroughtheActivManagerinstructionsthejlameisstillred,callPrometheanTechSupport
at1‐888‐652‐2848
No‐SecuretheUSBonbothends.Youshouldhereabingbongcomethroughthespeakers.
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PrometheanTroubleshootingResourcesandFlowcharts
5 Searchprometheankb.comformoretroubleshootinginformation.
MYBOARDWON'TCALIBRATE!
Holdpenafewcentimetersoverlavendarjlameattop
leftofboard.
Yesitrespondsandgoestoawhitepreparationscreen‐Taptheboardjirmlyandquicklytogettocalibrationscreen.Clickoneachcrossgingerlytocalibrateboard.
Nothinghappens‐SeeActivManager/Activdriver
jlowcharts.
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6 Searchprometheankb.comformoretroubleshootinginformation.
*Note‐youmayneedtoremoveandorreplacetheActivManagerinthetaskbarbyfollowingthestepslocatedonpage7.
ACTIVMANAGER
Mac?
DoyouseetheActivmanagericoninthetopmenubar?
Yes‐clickonitandopenthecontrolpaneltoverifythedriverisinstalled.Isitthelatest
driver?
No‐SeeActivManagerinstallationinstructions
onpage7.
PC?
DoyouseetheActivmanagericoninthebottomtaskbar?
Yes‐clickonitandopenthecontrolpaneltoverifythedriverisinstalled.Isitthelatest
driver?
Yes‐CallPrometheantechsupportformore
helpat1‐888‐652‐2848.
No‐SeetheActivDriverFlowchartand
installationinstrucionsonpages8and9to
update.
No‐SeeActivManagerinstallationinstructions
onpage7.
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PrometheanTroubleshootingResourcesandFlowcharts
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REPLACINGTHEACTIVMANAGERICONINTHEPCTASKBAR:
*Note‐BeforeyouinstallthelatestdriveryoumustdisconnectallPrometheanhardware!ThismeansdisconnectingtheUSBcablebetweenthecomputerandtheboard.
1.Gointo“Add/Remove”programstomakesuretheActivManagerhasbeeninstalled.Ifnot,latestPrometheandriverneedstobeinstalledfirst.SeeActivDriverinstructionsonpages8and9.2.Ifyoucanverifythatthedriverhasbeeninstalled,quitAdd/Removeprogramsandhitctrl/alt/deletetogetintothetaskmanager.3.Onceinthetaskmanager,gotoprocesses,sortbythe“imagename”tabandquitthe“ActivManager.exe”processaswellasotherActivsoftwareprocesseslikeActivControl2.4.Quitoutofthetaskmanagerandgoto:MyComputer>C://Drive>ProgramFiles>ActivSoftware>Activdriver>ActivMgr.exeanddoubleclickonittostartitupagain.5.Theiconshouldappearinthetaskbarasnormal.6.Thentakethestepstoremovethedriveranddoafreshinstallofthedriveragain,perthebelowinstructions:
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PrometheanTroubleshootingResourcesandFlowcharts
8 Searchprometheankb.comformoretroubleshootinginformation.
*Note‐BeforeyouinstallthelatestdriveryoumustdisconnectallPrometheanhardware.
ACTIVDRIVER
Doyouhavethelatestdriver?Checkthe
Activmanagerforthedriverversion.
Yes‐Tryarestartofthecomputer.Ifthisdoesn'thelp,callPrometheanTech
Supportat1‐888‐652‐2848.
No‐Youmustdownloaditfrom
prometheanplanet.com.NOTE‐Youmustbe
registeredandloggedinatthesitetodoso.
Clickon"UpdatingPrometheanDrivers"formtheDPSPromethean
Website(verybottomofpage)foraquicklink.
BesuretodownloadthecorrectdriverforeitherMacorPC.Seedirections
onpage9.
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PrometheanTroubleshootingResourcesandFlowcharts
9 Searchprometheankb.comformoretroubleshootinginformation.
ACTIVDRIVERUPGRADE
*Note‐BeforeyouinstallthelatestdriveryoumustdisconnectallPrometheanhardware.
1. DownloadthelatestPrometheanActivBoarddriverbygoingtowww.dpsk12.org>Staff>DPS
Promethean>UpdatingPrometheanDriversatthebottomofthepage.Besureyouhaveregisteredandloggedinatthewebsitesoitwillallowyoutodoadownload.
2. Downloadthecorrectdriverfortheoperatingsystem.
3. BesurethattheActivInspiresoftwareisnotrunningwhenyouinstall.
4. Toinstallthedriver,doubleclickontheiconandfollowtheinstallationinstructions.
5. RestartthecomputerandthenchecktheActivManager>ControlPaneltoverifytheupdate.
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*Note–OnthePC,soundcantravelthroughtheUSBcableandnoaudiocableisneeded.Macisnotyetabletodothisandmustuseanaudiocable.
MYSOUNDDOESN'TWORK!
Areyourspeakersturnedon?
Yes‐Makesuretheaudiocableissecurelyconnectedonbothends(computerandboard)
Soundworks.
Soundstilldoesn'twork.
Isthevolumeturneduponthecontrolpaneloftheboard?Isthesoundunmutedandturneduponyourcomputer?
Stillnosound?CallPrometheanTech
Supportat1‐888‐652‐2848for
morehelp.
No‐Checkthestandbybuttononthesideoftheboardwihthesoundcontrolsandmkaesure
thelightisgreen.