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Transcript of An It A
Summer Training project Report
On
JOB SATISFACTION OF EMPLOYEE IN
NORTHERN COALFIELDS LIMITED(A Mini Ratna Company)
(Govt. of India Enterprise, a Subsidiary of Coal India Ltd)
Session: 2008 -2010
Submitted by: Under the guidance of:
Anita Verma Mr. T. R. YadavMBA IIIrd Sem. Dy. Chief Personal Manager
M. P. Institute of Management & Computer Application
Varanasi
NORTHERN COALFIELDS LIMITED
(A Government of India Enterprise)
A Mini Ratan Company
P.O.: Singrauli, Dist: Singrauli (M.P.), Pin: 486889
ACKNOWLEDGEMENT
It’s a great pleasure in presenting the summer training report in
partial fulfillment of two years M.B.A. This work is a culmination
of sincere efforts put in during the making of this project .This
laborious task could not been family the people who actively
supported me in the project without whose help this project would
not have been successfully completed.
First of all I would like to pay great regards and thank to Mr.
T. R. YADAV (CHIEF PERSONNEL Manager), & Mr.
NANDLAL (PERSONNEL MANAGER), for providing there
sincere help, co-operation and guidance and being the greatest
support in successful completion of my project.
I would like to thank MRS. Suman Lata for the knowledge she
provided me which helped at every stage of my training.
Anita VermaMBA IIIrd SEM.
M.P. Institute of Management & Computer Application, Varanasi
PREFACE
M.B.A Program is one of the most reputed professional courses in
the field of management and summer training is an integral part of
the M. B.A Course at M. P. Institute of management & computer
Application, Varanasi.
Every student is required to undergo practical training in an
organization for a period 6 to 8 weeks and aims at providing a
firsthand experience of the industry to the student. This practical
experience helps the student to the real business world closely,
which in turn widely influences his/her concepts and perception.
I am really fortunate to get an opportunity to undergo in
NORTHERN COALFIELDS LIMITEDS, SINGRAULI, under the
guidance of Mr. T R YADAV (CHIEF PERSONNEL Manager), &
Mr.NANDLAL (PERSONNEL MANAGER), .
Table of Content
TABLE OF CONTENT Page No.
company profile
an introduction
some feature of coal india limited
profile of ncl
organization chart of ncl
objective of the study
methodolgy applied in the study
limitation of the study
theory of job satisfaction
importance of job satisfaction
determinants of job satisfaction
suggestion
conclusion
bibliography
questionnaire
annexure
Introduction
COMPANY PROFILE
WELCOME TO THE WORLD OF
NORTHERN COALFIELDS LTD
Coal has traditionally been a vital input to the industrial
heritage of india.Commercial mining in India with coal as an article
of trade started in 18th century,at the instance of Warren Hastings
for the benefit of the East India Company for the manufacture of
arms ammunitions. This was in the Raniganj Coalfield in the
eastern part of India along the bank of river Damodar.
OBJECTIVES OF COAL INDIA
Conservation of the scarce coal resource –
Halting wasteful, selective and slaughter mining
Planned development of available coal resources
Improvement in safety standards
Ensuring adequate investment for optimal utilization, consistent
with growth needs Improving the quality of life of the workforce.
MISSION OF COAL INDIA
The mission of Coal India Limited is to produced the planned
quantity of coal efficiently and economically with due attention to
safety, conservation and quality.
BUSINESS OBJECTIVES OF COAL INDIA
The main objectives for which the company was established
are given in the Memorandum and Articles of Association of Coal
India Limited
INTRODUCTION
Northern Coalfields Limited was formed in April 1986
as a subsidiary company of Coal India Limited. Its
headquOarter is located at Singrauli, Distt. Sidhi (M.P.).
Singrauli is connected by road with Varanasi (220 Km.) – a
holy city on the banks of river Ganga, and Rewa (206 Km.) –
the state of white tigers and Sidhi (100 Km.) – district
headquarter town of Madhya Pradesh. The nearest railway
station is Singrauli located on the Katni-Chopan branch line
running parallel to the northern boundary of the Coalfield. The
nearest railway station for reaching directly to Delhi and
Kolkata is Renukoot that is located on the Garhwa-Chopan rail-
line. Nearest (private) airstrip is at Muirpur (60 Km.).
The area of Singrauli Coalfields is about 2202 Sq.Km.
The coalfield can be divided into two basins, viz. Moher sub-
basin (312 Sq.Km.) and Singrauli Main basin (1890 Sq.Km.).
Major part of the Moher sub-basin lies in the Sidhi district of
Madhya Pradesh and a small part lies in the Sonebhadra district
of Uttar Pradesh. Singrauli main basin lies in the western part of
the coalfield and is largely unexplored. The present coal mining
activities and future blocks are concentrated in Moher sub-
basin.
The exploration carried out by GSI/NCDC/CMPDI has
proved abundant resource of power grade coal in the area. This
in conjunction with easy water resource from Govind Ballabh
Pant Sagar makes this region an ideal location for high capacity
pithead power plants. The coal supplies from NCL has made it
possible to produce about 10515 MW of electricity from pithead
power plants of National Thermal Power Corporation (NTPC),
Uttar Pradesh Rajya Vidyut Utpadan Nigam Ltd (UPRVUNL)
and Renupower division of M/s. Hindalco Industries. The
region is now called the "power capital of India". The ultimate
capacity of power generation of these power plants is 13295
MW and NCL is fully prepared to meet the increased demand of
coal for the purpose. In addition, NCL is also supplying coal to
power plants of Rajasthan Rajya Vidyut Utpadan Nigam Ltd,
Delhi Vidyut Board (DVB) and Hariyana State Electricity
Board.
NCL produces coal through mechanised opencast mines
but its commitments towards environmental protection is total.
Iof very few companies engaged in mining activities, which has
got ISO –14001 Certification for its environmental systems.
NCL, through its community development programmes,
has significantly contributed towards improvement and
development of the area. It is helping local tribal, non-tribal and
project-affected persons in overall improvement of quality of
their life through self-employments schemes, imparting
education and providing health care.
Organizational Structure of NCL
Salient Features of NCL
Salient Features of NCL
HOUSING
NO. OF EMPLOYEES AS ON
31.03.2007
16726
NO. OF HOUSING 18564
HOUSING SATISFACTION % 100 %
WATER SUPPLY
WATER SUPPLY THROUGH
INTEGRATED WATER SUPPLY
SCHEME (IWSS)
100%
EDUCATION
Central School (Class 1 to 12 by English
Medium)
02
DAV Public School (LKG to Std.12,
English Medium)- 3
(LKG to Std.10, English Medium)-4
(LKG to Std.10, self financed, EM)-1 08
Delhi Public School, English Medium,
LKG to Std.12
01
Govt./Non-Govt./ Saraswati Shishu
Mandir (2 EM, 26HM)
28
College Govt./Non-govt. Hindi Medium
(1 in MP, 1 in UP)
02
School Buses (Company owned 57, Hired
08)
65
HEALTHCARE
HOSPITAL 03
DISPENSARIES 10
SPECIALIST 20
DOCTORS(INCLUDING
SPECIALISTS)
82
BEDS 200
AMBULANCES 29
MOBILE MEDICAL VAN 01
M R I 01
C T SCAN 01
MAMMOGRAPHY 01
CATCHE 01
DIABETIC CLINIC 02
BLOOD BANK 01
DIALYSIS 01
HOMOEOPATHIC CLINIC (PART
TIME)
01
CO-OPERATIVE CONSUMER
STORES
CO-OPERATIVE CONSUMER
CREDIT COMMITTEE
02
CO-OPERATIVE CONSUMER
STORE
09
OTHERS
BANKS WITH ADDITIONAL
COUNTERS WITH ATM FACILITY
11
%AGE OF EMPLOYEES DRAWING
SALARY THROUGH BANKS
100%
POST OFFICE 09
CANTEEN, 33 RUN BY
CONTRACTORS, 1 BY CO-
OPERATIVE
34
REST SHELTER 52
CHILDRENS’ PARK 35
STADIUM, WITH ALL FACILITIES 3+1 MINI
SWIMMING POOL 01
OFFICERS’/WORKERS’ CLUB 22
LIBRARY 12
BUS (FOR EMPLOYEES
TRANSPORTATION TO & FRO
PLACE OF WORK) CO’S BUS 22,
HIRED BUS 16
38
NO OF LPG CONNECTION GIVEN
TO EMPLOYEES
16110 (100%)
ENVIRONMENT
TREES PLANTED SINCE 1986 T0
31.3.07
19.23
MILLION
BIOLOGICAL RECLAMATION 2529.11 Ha
WATER SPRINKLER IN MINES 62
EFFLUENT TREATMENT PLANT
INDUSTRIAL 10
DOMESTIC 08
TOTAL AREA 2202 Sq.Km.
AREA OF MOHER BASIN 312 Sq.Km.
AREA OF MAIN BASIN 1890 Sq.Km.
ESTIMATED RESERVES OF
MOHER BASIN As on
31.03.07
8.31 Billion Tonnes
BALANCE MINEABLE
RESERVES OF MOHER
BASIN (up to 300 meter
depth) As on 31.03.07
2.68 Billion Tonnes
LIFE OF COALFIELD AT
SCHEDULED RATE OF
PRODUCTION.
37 YRS.
COAL SEAMS IN MOHER
BASIN, THICKNESS &
JHINGURDA 130-138 m
D-E
GRADE PUREWA TOP 9 m D-E
PUREWA BOTTOM 12
m C-D
TURRA 20 m C-E
GRADIENT 2 to 5 DEGREES
NCL, since its inception, has given due attention to the
employees welfare like housing, water supply, healthcare,
education, recreation facilitation etc.
SOCIAL ACTIVITIES
A. Sports and Games
NCL has developed adequate infrastructure for promoting sports
and games. The following has been constructed by NCL:
Stadium 3
Mini stadium 1
Play grounds 9
High Tech. Multi Gym 3
Indoor Stadium 2
Mini Gym 5
The company has showed excellent performance in several
tournaments organized at CIL/All India Public Sector Undertaking
level. NCL also organizes various tournaments via All India Brij
Mohan Singh Volley Ball tournament, All India Subba Singh
Football tournament, R.P. Dixit Memorial Kabaddi tournament,
Subhash Memorial Cricket tournament, Rajan Mathew Memorial
Hockey tournament.
B. Re-creational Facilities
NCL has established 11 officers club and 11 workers institute in
different projects/units for re-creation of the employees and their
family members. Cable TV is also provided in all the projects
and at HQs.
SOCIO-ECONOMIC CONTRIBUTION
Keeping in view the corporate social objective, NCL has taken
due care of the effective rehabilitation and resettlement of project
affected persons (PAPs). Besides payment of compensation for
the land acquired by the company, five rehabilitation complexes
have been developed for resettlement. NCL has undertaken the
following activities for the PAPs.
MAHILA MANDAL
NCL in association with its Ladies Organization “Mahila
Mandal” has successfully launched special drives for ensuring
100% literacy among the Employees family and surrounding
villagers as also for improving status of women in the region by
imparting various training programmes for self employment and
education for implementing family planning, children’s health-
care and education, maintaining environment and improving
hygiene in and around their villages/residing areas. Free
distribution of school kits, uniform and mid-day diet for the
school children and blankets, sari & dhoti to the destitute ladies
in the surrounding villages is also being done.
EDUCATION
Education finds top most priority in welfare list of
NCL.
N C L constantly pursues the policy of making
education easily available to all.
Degree colleges run by the state government of U.P.
and M.P.- aided by N C L
WELFARE ACTIVITIES
A welfare cell has been constituted at the company level. The
various activities carried out by this cell include family welfare
programmes; meeting the problems of Alcoholism, indebtedness,
absenteeism, school dropout children and others. This cell carries
out its activities independently however whenever necessary, the
Mahila Mandal, WIPS, NGOs also associate.
OTHER ACTIVITIES
WATER SUPPLY
100% satisfaction.
Integrated water supply scheme and potable water through
pipeline in all houses.
Installed Capacity - 18 MGD.
BANKING FACILITIES
100% of employees including PAPs are paid through banks.
Ten branches and seven extension counters of nationalized
banks in N C L projects.
4 ATMs have been installed at SBI Morwa, SBI Jayant & UBI
Dudhichua.
CO-OPERATIVE SOCIETY
For the benefit of employees and project affected persons.
9 co-operative stores and 1 credit society in N C L.
LPG SUPPLY
Free L P G supply to all employees for pollution free
environment.
STATUTORY FACILITIES
34 Numbers of canteens and 52 numbers of Rest-Shelters in
different units.
Sports and Recreation Facilities
NCL is committed to the highest standards of safety
in its operations keeping ‘Zero Accident Potential’ as
its objective.
Flow Chart of NCL
ISO CERTIFICATION
(1) ISO: i4001-1996 certificate was awarded
to NCL for its eight working projects namely
Kakri, Bina, Dudhichua, Jayant, Khadia,
Nigahi, Amlohri & Jhingurda; by M/S DNV
(Det Norske Veritas) in the year 2001
for adoption of EMS (Environment System). Now NCL’s EMS has
been updated to ISO: 14001-2004 in June 2006.
ENVIRONMENT POLICY OF NCL
In line with corporate Environmental Policy of sustainable development, NCL is
committed to strive for environmental protection in all its mining projects through:
Minimizing impacts of mining operation on land, water and air
Compliance with applicable environmental laws and
regulations
Optimum resource utilization viz. energy and water
Continual improvement in environmental quality and
prevention of pollution
Training of employees and creating general awareness regarding
environment and prevention of pollution
Wide circulation of the policy.
(2) ISO: 9001-2000: ISO 9001 certification audit was done by the
Audit Team of M/s. R S Certification Pvt. Limited representing
“Certification International, U K” from 1st to 5th December 2008
and announced their recommendation to U K Office for issuance of
an ISO 9001 Certification of Registration for NCL as a whole.
(3) Integrated Management System: CMPDI Ranchi has given
the consultancy for IMS, complying with ISO 9001; ISO 14001;
OHSAS 18001 and SA 8000 for the whole NCL.
Award Winning by NCL
AWARDS RECEIVED BY NCL ON
ENVIRONOMENTAL EXCELLENCE
Bhartiya Shiromani Puraskar for 2005
Gold Medal, by Institute of Economic Studies, New Delhi, has
been awarded to Sri V K Singh, Chairman-cum-Managing Director,
NCL.
Rajiv Ratna National Award for 2005
Best Chief Executive Gold Award for excellence in Indian
Industries has been awarded to Sri V K Singh, Chairman-cum-
Managing director, NCL.
5th TERI Corporate Award for 2004-05
Environmental Excellence award has been bagged by NCL. Sri V K
Singh, Chairman-cum-Managing Director, NCL, received the
award from Sri Abdul Kalam, Hon’ble President of India, on 26th
June 2006, in a ceremony held at New Delhi.
(IV) Genentech Environment Excellency Award 2008
NCL has received Greentech Environment Excellency gold Award
2008 in Metal & Mining Sector.
Environment Control Measures
NCL is very much alive to the Environment conservation &
pollution control.
All necessary steps have been taken to maintain healthy and
hygienic condition by keeping air, water, dust and noise
pollution under control.
Distribution of Coal Field (NCL)
VISION
“BE THE LEADING ENERGY SUPPLIER
IN THE COUNTRY, THROUGH BEST PRACTICES FROM
MINE TO
MARKET”
MISSION
“THE MISSION OF COAL INDIA LTD
IS TO PRODUCE AND MKT THE PLANNED
QUANTITY OF COAL AND PRODUCTS
EFFICIENTLY AND ECONOMICALLY WITH DUE REGARD
TO
RESEARCH METHODOLOGY
MEANING OF RESEARCH
Research is a carefully and extensive investigation of a
phenomenon with an objective of advancing knowledge. Research
in common parlance refers to a search for knowledge. One can also
define it is a scientific and systematic search for pertinent
information on a specific topic. In fact it is an art of scientific
investigation.
DEFINATION OF RESEARCH
Research is an art of scientific investigation – covers the research
for an retrieval of information for a specific purpose.
“Research is a CAREFUL and SYSTEMATIC effort of gaining
knowledge”
…………………………Redman and Morry
METHODOLOGY
Methodology is the procedure of research technique. It is logic of
scientific investigation. It is not a research model employed in a
particular project but is a technique which entails the theoretical
principal as well as a framework that provide guidelines about how
research is done.
METHOD OF DATA COLLECTION
Method of tool or an instrument employed together empirical
evidence or to analysis’.it is building of sciencetific knowledge is
build through observation , experiment ,generalization &
verification
Data collected in two ways:-
Primary data
Secondary data
Primary data:- Those data which are directly collected.example-
interview,questionnaire.
Secondary data:-those data which are collected from the primary
data or which is already available.there is always some information
available for researcher to study and to understand the magnitude
of the problem .exp:- newspapers.journal magazine etc
In these report,we collect the information through PRIMARY
DATA.
RESERCH DESIGN:-Research design is conceptual structure
within which research is conducted. It constitutes the blue print for
the collection, measurement and analysis of data. As such the
design includes an outline of what the researcher will do from
writing the hypothesis and its operational implications to the final
analysis of data.
SAMPLE SIZE:-It refers to the number of items to be selected from
the universe it constitute a sample.The size of sample should
neither be excessively large,nor too small.
NOTE:- We have taken 50 sample size(respondent )
STATISTICAL TOOL SAMPLE:
Percentage analysis is used for survey.
STATISTICAL TOOL SAMPLE:
Percentage analysis is used for survey
LIMITATION:-
01 - Non-availability of Heavy Earth Moving Machine
02 – Purchase of equipment more time for supply in mines
03 – Shortage of manpower in mines
04 -
According to Arnold & Feldman, “Job satisfaction is the amount of
overall positive effect or feeling that individual have towards their
job”.
Job satisfaction is important for management as it has impact on
turnover , productivity, absenteeism and other job related aspects.
FOR EXAMPLE, A lecture may be dissatisfied with the
management of the institution but may derive satisfaction while
handling a course on OB in the class.
Some important point related to the job satisfaction
1. It is a collection of positive and negative feelings that an
individual holds toward his or her job.
2. Refers to an individual’s general attitude towards his or her
job.
3. Result when an individual perceives that his job provides him
with what is important to him.
4. Job satisfaction is a set of favorable or unfavorable feelings
towards employees in an organization.
5. Job satisfaction is an emotional response to a job.
6. Reflects other attitudes of employees
SUGGESTION
According to public perception there is a GIVE and TAKE
relationship between management and employee because all
the basic necessities is to be fulfilled by management and in
return employee help to achieve the goal of organization .Due to
this there is healthy and friendly working environment.
After having all these facilities there are some
problem like delay in import of
Heavy machine and non –availability of manpower as per
requirement which create barriers to achieve the target.
QUESTIONNAIRE:
PERSONAL DATA:
NAME:
AGE GROUP:
20 - 30 31 - 40 41-50 50
above
SEX:
M F
MARITAL STATUS
MARRIED
UNMARRIED
EDUCATION QUALIFICTION
HIGH SCHOOL
GRADUATE
POST GRAGUATE
NONE OF THEABOVE
ARE YOU SATISFIED WITH BONUS PAID ?
Yes
NO
DO YOU SATISFIED WITH DUTY TIME?
YES NO
ARE YOU SATISFIED WITH PROMOTIONAL
OPPOURTUNITIES?
YES NO
ARE YOU SATISFIED WITH BASIC PAY AS
COMPARED TO OTHER?
YES NO
ARE YOU SATISFIED WITH MANAGEMENT SYSTEM?
YES NO
WHAT IS YOUR SATISFACTION LEVEL?
HIGH NORMAL
LOW
DO YOU KEEP A GOOD RELATIONSHIP WITH YOUR
SUPERIOUR?
YES
NO
ARE YOU SATISFIED WITH FACILITIES PROVIDIED BY
MANAGEMENT ?
YES
NO
ARE YOU SATIESFIED WITH BASIC PAY AS
COMPARED TO OTHER?
YES NO
BIBLIOGRAPHY :
BOOKS:
COMPENDIUM OF CIL SERVICE RULES by IICM
RESEARCH METHODOLOGY & TECHNIQUES by
C.R KOTHARI
ORGANISATION BEHAVIOUR by R.K SURI
WEB SITES:
www.ncl.nic.in
www.ncl.gov.in
www.cil.nic.in
OTHERS:
KHANIZ URJA MAGZINE
PAMPHLET
A motivational speech by Shri.T.R.Yadav and Shri Nandlal.:
ARE YOU SATIESFIED WITH BASIC PAY AS
COMPARED TO OTHER?
YES NO
ARE YOU SATIESFIED WITH BASIC PAY AS
COMPARED TO OTHER?
YES NO