An investigate of creative consultation process and methods to capture and trasfer good practice to...

Title: An Investigation of the ‘creative consultation’ process and methods to capture and transfer good practice in

public libraries

Hui-Yun Sung, Dr. Gillian Ragsdell and Dr. Mark Hepworth

Loughborough University, UKDepartment of Information ScienceCorrespond to: [email protected]

Agenda

Conclusion

Introduction

Illustrations

Literature Review

Introduction

The change of library service uses

Trends in public library usage in the 1990s Source: Audit Commission, 2002, p.9.

Aims

To discuss the key features of community consultation in public libraries.

Aims

To investigate innovative consultation methods: Birmingham Libraries and Bolton Libraries.

To suggest a rout for further research

Literature Review

Definition of Community Consultation

Community: library users, lapsed users, and non-users.

Consultation: “A process of dialogue that leads to a decision.” (Audit Commission 1999, p.7)

Community consultation techniques: methods which involve librarians in direct interaction with the community to discover their needs and wants.

緒論

To carry out statutory obligations The Public Libraries and Museums Act 1964 The Local Government Act 1999 Best Value 2001

To improve public library services Leading to high-quality service provision Achieving library’s aims and objectives Satisfying users’ needs and preference

Purposes of community consultation

Pro and con of community consultation

Pro Con

User involvement Finding out users’

needs and wants Identifying the

change of library uses

Tracking users’ satisfaction

Improving service

Costly Time-consuming Reliant on good

communication skills

Difficult to analyse or codify

Illustration1 : Birchfield Library Community Consultation Project

Background Duration

August 2006 to March 2007 Aim

To Explore the creative ideas for the design of a ‘signature’ building with a multi-purpose facility to replace the recently demolished Birchfield Library.

Questions What people did and did not like about the old library? What do they expected of the appearance of the new

building? What facilities, resources and services should be

included in the design?

Community Consultation

Project Lead to

Project worker outreach and engagement programme

Youth Service Partnership

Step 1

Step 2

Testing further engagement approaches

Step 3

Birchfield Library Community Consultation Project

Youth Service Partnership To recruit and train young people to represent the

library service to discuss people’s views for the new library.

A street survey with Youth Service


A case study with Youth Service

Project worker outreach and engagement programme With different groups of local people raised

recognition about library services and collected ideas for the design of the new library.

Canterbury Cross School children

Focus group discussions in The voice of Aston


Testing further engagement approaches To hold debate events about libraries and the importance

of reading and information.

The library theatre debate

Connecting Histories Activity with the Architects


Summary of the project Adopting both traditional and creative consultation

techniques. Using verbal and non-verbal methods. Including formal and informal sessions. Being held through different kinds of places.


Illustration2 : The Art of Community Consultation

Background Duration

July to December 2005

Aim To discover suggestions and ideas to inform and

modern library planning to replace the recently demolished High Street Library.

Questions What is your perception of the library service? What do you want from the Library of the future? How can the Library fit the community’s individual

needs?

The Art of Community Consultation

Consultation methods adopted Library branded tags “Let your feet do the talking” Setting up a target in the style of dartboard Running craft and interactive sessions Disposable cameras


Consultation methods adopted Large collages Video techniques for interviews Silk painting and clay-modelling techniques Traditional Asian dried foods and metal work Design for Real The Yellow Brick Wall

Summary of the project

Adopting innovative art-based consultation methods.

Employing five local artists to consult with different community groups.

Creating a tactile, visual and three-dimensional process.


What works well for consultation process?

Key features Key features for successfor success

22

33

55

11Client centre

Creative thinking

Willingness to learn

Collaboration

Mutual trust and respect

Willingness to make an effort

66 44

Conclusion

An awareness and understanding of community consultation in public libraries.

‘Creative consultation’ practices: Bolton Libraries and Birmingham Libraries.

Future research

To investigate more ‘creative consultation’ processes and methods that use client-focused approaches.

Examples: Participatory Action Research and Action Learning.

An investigate of creative consultation process and methods to capture and trasfer good practice to...

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