An introduction to Say Yeah!
Transcript of An introduction to Say Yeah!
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Deliver digital products that make a bottom line difference with Toronto’s multichannel experience design studio.
Mobile Web Multi-Screen
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A foundation for success.
Consider your customer’s journey from awareness to purchase to support. Each interaction throughout this journey plays a role in defining the experience for your users.
Most importantly, these interactions give you an opportunity to move each user from potential customer to vocal advocate.
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We turn customers into advocates.
We’ll work with you to design a customer journey that delivers your most vocal advocates.
From service design to product strategy, design to deployment, with validation each step of the way, we ensure your customers are delighted at the same time they’re working towards your business goals.
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Strategy
Design
Deployment
Validation
The right mix of services, covering all your customer’s touchpoints.
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Strategy
Research Business, Market, Competition
User Flows User Stories, Journey Mapping
Service Design
Product Strategy
Validation Interviews, Field Studies, and more
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Design
Structure Product Map, Site Architecture, Training and Support Media
Validation Workshops, Prototyping, and more
Engagement Identity, Writing, Calls to Action
Layout Interface Design, Interaction Design, Graphic Design
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Deployment
Staff Coaching & Training
Experience Quality Assurance
Validation User testing, Observational Studies, and more
Front-end code Standards, Accessibility
Digital Assets Media, Notes, Animations
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Validation
Analytics Reviews
Behavioural Reviews
A/B and Multivariate Testing
User Testing Remote and In-person
Impact Analysis
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Transactional
Informational
Experiential
Multi-screen
Measurable problem solving.
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Transactional
We’ll help you improve user flows and transactional results within a product, such as signups, checkouts, or other calls to action.
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Informational
We’ll ensure your users find, view, and interact with information and data in an intuitive, rewarding way, improving insight, and driving action.
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Experiential
We’ll provide your team with the tools they need to improve service delivery at each stage of the customer journey, from communications to online products, sales to support.
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Multi-screen
We’ll define purposeful experiences for users with different devices and screen sizes, considering when, where, and how they’re interacting with your business and what it will take to drive them to action.
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Led by co-founders who have been working together for 15 years for businesses of all sizes and across myriad industries, we have the knowledge, capability, and team to consistently deliver award-winning B2C projects, money-making B2B projects, and cost-saving internal corporate projects.
A wealth of experience.
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Say Yeah was instrumental in capturing the essence of Unata's vision, and…helped us to land our first major client. ~ Chris Bryson, CEO, Unata
Since Say Yeah's redesign of Influitive's customer advocate facing app, we have been inundated with new orders and offers for financing. ~ Mark Organ, CEO, Influitive
Turning business goals into results.
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Thank you
For more information, reach out to Lee at416.642.9694 or [email protected]
Learn more at sayyeah.com