Staffing the Cloud

An intimate look at the merging of Managed Service Providers

and Cloud Service Providers.

AgendaLay of the Land: 10,000 Foot View of the

Cloud, Managed Service Provider, Hosting industry.

Where is the money flowing?How to position your career or company to

leverage the emerging Cloud Services and Managed Services.

Lay of the Land: Driving forces to the CloudEconomicMainstream Automation (operational capabilities, MSP to

CSP)TCO yields “big company” approach

Staffing takeaways: MSP investing in IT, Operational, Hip, Processed, MSPs transitioning to CSP make more money.

Where is the Money Flowing?MSPs want to grow into CSPs

Replacement of on-site premise support. SLAs but Input vs. Output still the sameBuild home-grown cloud or partner up!

CSPs want more MSP clientsIaaS and SaaS Making Money

Private Cloud (out-of-box, rapid deployment)VDI, Windwos (death of SBS), Exchange, VoIP

Staffing takeaways: good indication of market conditions, Cloud Architects,

Translate into JobsCloud Architect – to form business solutions

around Cloud StrategyNOC Engineers & System Engineers –

wrench turners VMware Engineers – identify obstacles and

solutionsHelpdeskField Engineers