An international experience 2017
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An International Experience
Public Libraries Tour 2017
Part 1
World Library Congress
&
Germany
Jane Cowell
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The Overview
• IFLA World Congress 2017
• 12 Libraries in 17 days
• 4 Countries – Poland, Germany, Denmark,
United Kingdom
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Shows how full bleed image can be used. Caption preferably in white, or
black if a light photo. Minimum 20pt arial
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Overall impressions• Very tied to large book collections that
were quite old
• Have very traditional buildings & limited
investment
• Very connected to community
• Developing event / programs to build
audiences
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Refugee Program
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Overall Impressions
• Integration of digital and print formats & services
• Significant increase of refugees in 2015-16 &
need for library to respond with specific program
• Actively looking for new library service models
and engagement opportunities
• Active work program for refugees who are
librarians
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Overall Impressions
• Want right mix of gimmicks digital &
physical as attractors
• Sunday closing is an issue
• Challenge for staff / skill set in the Tech &
Event space
• Open Plus Library
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Overall Impressions
• Great refurbishment of an old building
• Services are responsive to community need
• Do have a business focus with Customer
Service standards in place
• Work to embed customer focus as a culture with
staff
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Overall Impressions
• Challenges:
– eResources – acquisition / lending / legal &
financial models
– Open Access policies
– Sunday opening
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