an initiative of

Regional Collaboratives asCatalysts for Quality Reporting

and Improvement:

Engaging Consumers Engagingly

AHRQ September 15, 2009

Partner for Quality Care is an initiative of the Oregon Health Care Quality Corporationhttp://www.PartnerForQualityCare.org

1

Quality Corp Mission

To measure & improve the quality of health care in Oregon through collaboration

Our strategy

Partner for Quality Care is an initiative of the Oregon Health Care Quality Corporation http://www.PartnerForQualityCare.org

3

Consumer Strategy:

• Help Consumers Understand– What is quality?– Why should you care?– What can you do to get it?

• Critical Principle:– Encourage use of comparative

information &– Make consumers partners with their

provider Partner for Quality Care is an initiative of the Oregon Health Care Quality

Corporation http://www.PartnerForQualityCare.org4

Steps• Recruit community “go to” partners

– AARP Oregon – RWJF Consumer Voices for Coverage grantees – including

Oregonians for Health Security and Oregon Action

• Establish a clear, aligned messages

• Develop a core set of materials (scientifically vetted and consumer tested)– Quality Action Packet with 5 inserts– Web

• Go where the partner wants to go

• Quality care is safe, it works, it’s tailored to you

• There are big variations in care quality

• You need to be informed and involved– Talk to your provider

about what quality means for you

– Do your part to stay healthy

• What’s quality/ How can you get it?

• How can you find trustworthy information on the web?

• Making the most of your medical appointments

• What is care that works?

• What is the right amount of care?

• How to avoid medication errors

Partner for Quality Care is an initiative of the Oregon Health Care Quality Corporation http://www.PartnerForQualityCare.org

8

Health Care Quality and Patient Safety 101

Building Skills

Patients and Health Care Teams: Building Successful Partnership

Lots of time for questions and sharing of experiences

Modeling Behavior

Patient/Provider skits – bad encounter / good encounter

Facilitated debrief of the skits

Re-enforcing Knowledge

Who Wants to be a Quality Millionaire game show

“What will you do next” table discussion

Evaluation Questions from the PAM

Have fun!The

audience will do the

work!

A: Suck it up

C: Work to improve things or find a new doc

B: Stop going

D: Nothing, it might get better

50:50

15

1413121110987654321

$1 Million

$500,000$250,000$125,000$64,000$32,000$16,000$8,000$4,000$2,000$1,000$500$300$200$100

Health Care Teams: What should you do if

you don’t like your relationship with your

doctor?

Why do this?

• Consumers: “That’s what it’s all about”

• “I’m a consumer, too” is dead wrong• The product is much better• Wonderful unanticipated payoffs• Keeps me humbled, stretched and

engaged

Partner for Quality Care is an initiative of the Oregon Health Care Quality Corporation http://www.PartnerForQualityCare.org

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Is it working?

• 300 Oregonians down, 3,400,700 to go.– Is it possible to change the culture?– Spread?

• Materials are wildly popular with all stakeholders.– Are they prompting conversations?

• Will this translate to looking at data?