An Executives Guide to the Economics of SharePoint Development and the CloudDan BarkerGlobal Product ManagerDell Software

Dan Barker Global Product Manager for Dell Software Worked with SharePoint since the “Tahoe”

days Engineer, architect, financial/data analyst,

GM Prior work at multiple fortune 500

companies Work from the Microsoft campus in

Redmond I am not related to Bob Barker

dan.barker@software.dell.com

www.dan-barker.com

@barkingd

Enterprise Software as we know it … is dying …

The Problem

High Customization Demand

Sites/Groups with a known customization need

Your SharePoint environment

Everyday needs everywhere

The need is bigger than you think

Limited Customization Supply

Your SharePoint environment

Sites/Groups that receive customization help

Top priority projectsBased on SharePoint use/maturityBased on dev bandwidth

What it should look like

Your SharePoint environment

Mass EnablementImprovements are always possibleSerendipitous improvement!Major Projects (relative)Everyday tasks

Sites/Groups that get customization help

The Tools Gap

SharePointAdmin

sDevs

Tools

Available tools and user needLimited toolset and limited accessibility

Users

The Users

Users

Span all facets of the company & mostly non-technical

HR Finance Marketing Sales IT Legal

High Demand Limited Supply

The Factors Everyone has

SharePoint access Limited technical

resources Limited Tools No Server Access High Cost High Risk

Economics & TechnologyFocus is on Cost and Efficiency Unwritten rule: New technology has to be cheaper than existing technology not

forgetting that new technology also has to serve more functions than old technology

SharePoint can do a lot more than it used to Huge difference between SP2007 and SP2013 But what about development cost and efficiency and effectiveness??

We’ve grown but have we matured? Have we improved?

SharePoint has been maturing….Like Ron Howard but better

More Functional More Mature

More ComplexMore Complex

2001 – What a different world … planet No YouTube

No FacebookNo iTunesNo Twitter

BUT …

Matchbox Twenty – If You’re Gone Wikipedia is startedThe first iPod is launchedToyota Prius is launchedThe Segway

Your workforce needs more

Lack of Enablement / DIY

Data & Trends98% say do-it-yourself SharePoint customization would be usefulWould it be useful if your non-technical users could

easily implement the following types of SharePoint

customizations themselves?

More Dimensional Research Information Here

Source: Dimensional Research

Data & Trends

What types of SharePoint customizations are most requested by business users?

Most customization requests are for common requirements

Source: Dimensional Research

More Dimensional Research Information Here

Data & Trends

Do non-technical SharePoint users have the necessary

tools available to them to easily make their own

customizations safely and with confidence?

Existing SharePoint customization tools inadequate for non-technical staff

Source: Dimensional Research

More Dimensional Research Information Here

High Cost

Limited Demand = High Cost Developers are expensive (especially SP

devs) Projects take longer = $$ High support costs Costs resulting from risk Migration risk Dev replacement is difficult Opportunity Cost

Effectiveness through Enablement

Data Filtering & KPI’s

Data Roll Up and SI

Workflow

Forms

Charting

25% 50% 25%

Low Complexit

y

Medium Complexit

y

Highly Complexit

y

Solution Type

Project Information:

Delivery Time: Long

Costs: High

Reuse: Low

Enablement: Low

Risk: High

Navigation

Calendaring

Developers

Project Information:

Delivery Time: Short

Costs: Low

Reuse: High

Enablement: Very High

Risk: Low

Everyone Else

High Risk

Upgradeability Migration Risk Solution Support Availability / Stability (Big one) Accessibility On-prem vs. O365

Risky Business

Self-service customization risky without proper tools

88% have concerns about non-technical users making customizations

76% say existing customization tools not adequate for business users

96% would find risk-free customization tools beneficial

Risky Business Data

76%96%88%

Source: Dimensional Research

The App Model

Empowered Enterprise 2.0This time, employees are in charge Employees of every stripe are finding and selecting services from document sharing to

application testing to HR solutions online or in app stores. When they can start with a free trial or make a simple credit card purchase, employees

are empowered to solve their own business problems directly They are embracing this empowerment in droves

Employees, in turn, expect more out of every piece of technology they don’t accept technology; they criticize and suggest changes they expect it to improve quickly and iteratively

SharePoint 2013 / Office 365 The pluming

The Cloud

Consumerization

Personal Life

Work Life

Available Technology /choices

Expectation Dependency Effectiveness Enablement Entertainment

Available Technology /choices

Expectation Dependency Effectiveness Enablement Entertainment

?

?

?

?

?

Tools to unleash human potential

?

Effectiveness Today vs. Tomorrow

IT Serves

App Model Serves

Top Projects

Top Needs

Less people & less projects

More people & more projects

User Community User Community

Nu

mb

er

of

Use

rs

Prepare to Pivotan example

The Netflix Example Idea in 1997 Reed Hastings (CEO) $40 Fee (VHS days) Changed the model when the industry was STRONG Wasn’t afraid to change the model (sound familiar?) Before broadband Before affordable HDTV’s Before smart phones Before streaming ANYTHING!

Business Strategy QuestionsWhat approach best positions you for the future? Do the benefits outweigh the shortcomings? What are the benefits? Where is ongoing investment being made in the underlining platform? Does it make sense?

What is Microsoft’s Strategy/Message: All future investments will go to making the new SharePoint app model richer and more

powerful. Recommend that all new development should use the new app model whenever

possible. In scenarios where you have to develop a farm solution or coded sandboxed solution

design it so that it can easily evolve toward a more loosely coupled development model.

App Model Benefits

The Cost AdvantageLower Resource Costs SharePoint development resources are very limited Use of web standard will create a larger pool of development supply

Less Hardware Internal management of servers, patching, and general uptime is eliminated More emphasis on relationships & communication of services

Licensing & Maintenance Costs Subscription options and lower overall price points (OpEx vs. CapEx) The business is interested in transferring capital expenditures to operational expenses

Upgrade & Migration Cost Managing timelines and communication vs. doing it all yourself (No more upgrades?!?!)

The Risk AdvantageMigration Risk Deprecation No more platform to platform movement

Scalability: Uptime / Business Impact Turning things on verses taking things down

Feature Availability App Model investments will be more frequent and compelling (features from the sky!) Improving cross-stack integration

Resource Skillset Alignment Prepare to pivot with skillsets that fit the long-term vision of the business

The Adoption/Enablement AdvantageStrong self-service / DIY play A gallery of solutions everyone has access too Don’t wait for IT to get what you need

Grass roots procurement Based on group/team needs The bottom up movement

ROI via adoption There is no ROI without adoption Enable the massesas a Service (SaaS) model

Mobile

If 10 percent of your use cases migrate to mobile,

they may generate as much traffic as the rest of

your 90 percent web-based use cases.

The Platform AdvantagePlatform Power Includes Exchange and Lync, all delivered in a Software as a Service (SaaS) model.

Hosting Options SharePoint Online service in Office 365 OR Amazon Web Services Inc. (AWS),

Rackspace U.S. Inc., Microsoft Windows Azure or thousands of alternative hosters and managed services providers (MSPs)

Public and Corporate Catalog Options Get apps created and made available for public consumption Build apps internally to be used within the corporate catalog (side loaded)

Forrester Research 62 percent plan to deploy SharePoint 2013 on-premises, This is a significant shift in the numbers and it’s still VERY early

On-Prem Enablement

Quick Apps for SharePoint

Code-freeCustomization enablement toolthat anyone can use regardless of role or skillset

Link to Quick Apps for SharePoint Product Information

Bronze - Best SharePoint Development Tool

Enhance Navigation With

Panel Menus

Quickly Create better Forms

Including Tabs

Display Data in a Drop Down Control

From Any List

Easily Combine Data From Multiple Lists

Easily Create Vibrant 3D Charts

Lists/data

Charts

Forms

Navigation

External data

App Model Enablement

Dell Social Hub Free in SharePoint App Store Pulls in Facebook, Twitter, LinkedIn and

RSS feeds from to SharePoint 2013/O365

Improves “single pane of glass” story for adoption

Link to Dell Social Hub in the SharePoint App Store

Quick Apps Charts for O365 (beta)

DemoQuick Apps for SharePoint

Thank You for Attending

dan.barker@software.dell.com

www.dan-barker.com

@barkingd

Link to Quick Apps for SharePoint Product Information

Dell TechCenter SharePoint for All Community

Link to Dell Social Hub in the SharePoint App Storewww.software.dell.com

© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.