An Enterprise Wide CMMI Implementationat Accenture by Sarah Bengzon

NDIA CMMI Technology ConferenceDenver, ColoradoNovember 2005

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Learning Objectives

• About Accenture

• Business Context

• Implementation Scope

• Key Program Components

• Guiding Principles

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About Accenture (NYSE: ACN)

Accenture is a management consulting, technology services, andoutsourcing company. Committed to delivering innovation,Accenture collaborates with its clients to help them become high-performance businesses and governments.

Comms &High Tech

FinancialServices

Government Products Resources

• Banking

• Capital Markets

• Insurance

• Communications

• Electronics &High Tech

• Media &Entertainment

Serving sectors:

• Defense

• Postal

• Education

• Revenue

• Human Services

• Immigration

• Justice/Security

• Election Services

• Automotive

• Health Services

• IndustrialEquipment

• Pharmaceuticals &Medical Products

• Retail & Consumer

• Transportation &Travel Services

• Chemicals

• Energy

• Forest Products

• Metals & Mining

• Utilities

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Business Context

• Market growth

• Bigger, more complex programs

• Offshore components

• Growing, diverse workforce

• Increasing competition

In a changing business context, the cost of not delivering qualityservices is high and can have a significantly impact to thebusiness.

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Implementation Scope

• All Operating Groups

• All geographies

• Multi-lingual, multi-cultural

• Complex business andtechnology solutions

• CMMI SW/ SE/ IPPD

To operate as a high performing business, Accenture needs tooperate with process rigor and consistency across a global andcomplex business model.

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Key Program Components

• Governance and ProgramManagement

• Awareness and SponsorshipBuilding

• Mobilization

• Deployment

• Process Improvements

• Measurement and Assessments

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Governance and Program Management

• Senior Executive Governance– Provide overall direction and leadership– Provide key decision making

• Small Central Program ManagementTeam

– Define and maintain policies, processassets

– Provide standard training andcommunications

– Coordinate appraisals– Facilitate best practice sharing– Support deployment

• Larger ‘Local’ Implementation Teams– Develop local quality plans– Tailor standard assets– Implement training and communications

plan– Implement quality program– Share best practices and experiences

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Awareness and Sponsorship BuildingA

ccep

tanc

e

“In their Work”INVOLVE

“In their heart”CONVINCE

Way ofLifeCommit-

ment

Accep-tance

“In their mind”CLARIFY

Under-standing

“In their eyes”INFORM

Aware-nessInitial

Contact

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Mobilization

• Planning

• QPI team sourcing

• Monthly training

• QPI communications

• Standard QPI processes andtools

• QPI deployment support andcross-OG issue resolution

Note: QPI (Quality and Process Improvement)

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Deployment

ExecutiveSponsorship

QPI ProgramEngagementTeams

Policies

Improvepredictability

ofperformanceand support

AddressAccenture qualityrequirements and

best practices

Leverage the managementand technical knowledgefrom past engagements

Provide better valuein our service to

clients

Objectives

Enablers

KEY

• Provides projects withstandard processes, tools,coaching, and training onsystems/ softwareengineering and projectmanagement disciplines

• Provides coaching andmentoring

• Provides monthly reviewsagainst best practices

• Provides increased visibilityinto project execution

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Process Improvements

METHODS TOOLS

TRAINING MEASUREMENTS

As we continue our enterprise wide CMMI implementation, there is acontinuous improvement cycle to standard capability infrastructure.

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Process Improvements - Methods

• Common language

• Distributed work model

• Standard transition points

• Guidelines for planning andmanaging distributed work

All Accenture people, regardless of where they are located, usethe same methodology. This gives us the ability to move work tothe most capable and cost effective location(s).

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Process Improvements - Training

Best practices are woven into standard methods and deployingvia enterprise wide training curriculum.

View coursecatalog bycategory, title,or certificate

Transcriptshows coursestaken, waived,denied, orcancelled.

Curriculumallows eachemployee tosee coursesspecificallyrequired orrecommendedfor them

Developmentplans showscareeraspirations, skillneeds, andactions takenand planned.Career advisorsreview andindicateapproval for allactions.

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Measurement and Assessments

• Multiple baselinesappraisals in 6 monthscovering all operatinggroups and geographies

• Multiple CMMI serviceproviders

• Reuse of separateorganizational appraisal forcommon infrastructure

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Guiding principles

• Build once, implement consistently.

• Balance consistency with flexibility.

• Use and reuse what is available.

• Common approach for select geographiesand types of work.

• Integration with other corporate programs.

• Strong governance model.

• Consistent appraisals and actions.

QuestionsSarah Bengzon, Director of QualityTel: +1.703.947.1030Email: sarah.bengzon@accenture.com

Questions?