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INSIDE STORIES:

➢ Engagement Champion Network ➢ Expressions of Gratitude ➢ Words of Appreciation ➢ Engagement Has No Boundaries ➢ New USPS Coronavirus Website

An engaged workforce is essential to delivering the mail.

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Heart of the Matter

Friendship is born at that moment when one person says to another, “What! You too? I thought I was the only one.”

- C.S. Lewis

If you’re like the typical employee, you will spend 90,000 hours at work. So it makes perfect sense to seek out people at work whom you trust and can share a healthy amount of fun. We are social creatures and instinctively look to develop friendships at work.

Take some time today to find a common bond with a colleague. Ask lots of questions, listen well and explore what makes you alike.

Later, think about how it felt to reach out to someone on a deeper level.

Which Element of Engagement Can We Work to Improve?

The 12 elements of engagement provide a proven and trusted path to success. The best way to know you’re on the right track is through meaningful communication. Engaged employees are involved in, enthusiastic about, and committed to their work and contribute to the organization in a positive manner. Allowing all employees the opportunity to share their opinions is important to our success as a team.

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Engagement Champion Network

• Self-Development Frequently Asked Questions • Self-Development Navigational Guidance • Self-Development Video (5 minutes) • Register for HERO Profile and Self-Development Live DEMOs (1-hour session) Click here • HERO Profile Frequently Asked Questions • HERO Profile Video (2 minutes)

“To drive engagement in my Post Office, I have to be a great listener. If you listen to the voice of the employees, they will tell you how they would like to be led. Most employees want to do a good job, and I believe it is my job to bring out their best potential. If they are unsure of a new process, then I need to show them the correct way to complete that task. If they are not seeing a value in why something is done a certain way, then it is my job to ensure they truly understand the ‘why.’ If they lack confidence to complete a certain task, then I mentor and coach them, sharing best practices, until they are able to perform that task at an acceptable level. Lastly, engagement is all about recognition.”

Richard Falk Postmaster and Engagement Champion

Hamburg, NY

“I lead by example with a positive outlook. I offer support, kindness and treat everyone equally. I enjoy illuminating the strengths of others. My goal is to make a difference in helping the growth of employees to be the very best they can be.”

Mark D. Christopherson Postmaster and Engagement Champion

Medford, OR

The Engagement Champion Network consists of more than 1,000 individuals who are involved in, enthusiastic about, and committed to their job and contribute in a positive manner.

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Expressions of Gratitude — COLORING CONTEST

Download the coloring pages here.

Submit a photo of the person who colored the page and email it to engagement@usps.gov.

USPS VIRTUAL GRATITUDE ART GALLERY

COMING SOON

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Words of Appreciation

Takoma Park MD, customer showing appreciation to their letter carrier.

Jacqueline Thomas Sr. Plant Manager, Major Dominick V. Daniels P&DC

Kearney, NJ

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New USPS Coronavirus Website for Customers and Employees

Engagement Has No Boundaries

The Postal Service has created a website to provide customers and employees with the latest information on the organization’s response to the coronavirus pandemic. The site, available at about.usps.com/newsroom/covid-19, explains how USPS — which provides an essential public service during the crisis — is continuing operations while striving to protect employees and customers. Customers working from home, small-business owners and commercial mailers will find information on a variety of postal products and services, including instructions on using Informed Delivery and having mail held at a local Post Office.

Employees will find several resources, including links to the COVID-19 LiteBlue page and the Centers for Disease Control and Prevention website, which offers a list of symptoms, recommendations, updates and more. Also included are videos on new safety procedures for vehicles, mail carriers and Post Offices, as well as “Thank You for the Thank-You’s,” a series of 30-second videos that showcase messages from customers who are grateful for the organization’s service. Links to several government resources, including coronavirus.gov, the federal government’s primary website on the pandemic, are also included.

The Titusville, FL, local food bank had called to inquire about the date of the food drive. I informed him that due to COVID-19, it had been postponed until further notice. They informed me that the food banks were getting low since children were out of school and people were out of work. I thought about a way that our Post Office could get involved with helping the local food bank. I contacted Shop Steward Tom Hunt and we came up with the idea of doing an in-house food drive. Tom reached out to the local National Association of Letter Carriers (NALC) to make sure it was okay, and NALC said it was a good idea. Word spread throughout the community and among local businesses, so we had a successful collection — more than 1,000 pounds of food in one week. The food was distributed distributed to four local food banks. All the clerks, carriers and management staff at Titusville Post Office felt Postal Proud that we could give back to our community. Written by: OIC Regina Stanton, Titusville Post Office, Titusville, FL

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May 28 David Villwock Electronic technician Green Bay, WI May 30 Bartlett Brown General clerk Birmingham, AL May 30 Catrina Jordan Maintenance support clerk Jacksonville, FL June 2 Anthony Gibson Maintenance mechanic Tulsa, OK June 3 Darlene Jones Mail handler White Plains, NY June 3 Carmen Gunn Retail clerk Norton, VT June 3 Nancy Schneider Secretary Milwaukee June 4 Judy Hawkes Secretary Richmond, VA June 6 Patricia Clinton Postal support employee Rockport, KY June 9 Maria Schaefer Retail clerk Middleport, OH June 9 Mary Glasper-Davis Electronic technician Richmond June 9 Angela Padua Retail clerk Toano, VA June 11 Danyeil Simmons General analyst Chicago June 14 Robin Poore General clerk, vehicle maintenance facility Savannah, GA June 16 Christy Lee Postal support employee Hermann, MO June 19 Raymond Gray Bulk mail technician Jamaica, NY June 19 Tracey Gray Customer retention agent Dayton, OH June 23 Debbie Gerrish Retail clerk Zenda, WI June 23 Pathina Chambers Accounting specialist Saint Louis, MO June 23 Jeanette Brooks Manager, LD&D Brooklyn, NY June 26 Terry Smith Retail clerk Ashtabula, OH June 28 Cheryl Brown Retail clerk Richmond, VA June 30 Craigory Button Retail clerk Masonville, CO Kelly and Kent Luoma celebrated their 25th wedding anniversary. Kelly is a Postmaster in Sand Coulee, MT. Debbie and Bob Gerrish celebrated their 37th wedding anniversary. Debbie is a retail clerk in Zenda, WI. Felisa and Phillip Everett celebrated their 12th wedding anniversary. Felisa and Phillip are data collection technicians in Washington, DC. Betty and Shane Osterholt celebrated their 25th wedding anniversary. Betty is a retail clerk in Morrisonville, IL. Myra and Travis Morgan celebrated their 22nd wedding anniversary. Myra is a Postmaster in Feeding Hills, MA. Karen and Scott Dodd celebrated their 25th wedding anniversary. Karen is Postmaster in Cassopolis MI. Scott is a letter carrier in Dowagiac, MI. LaWanda and Quentin Jackson celebrated their 16th wedding anniversary. LaWanda is a data collection technician in Detroit, MI.

BIRTHDAYS

Celebrations

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Sandy and Charlie Bollinger celebrated their 44th wedding anniversary. Sandy is a lead retail clerk in Oneonta, NY. Terri and Melvin Lanier celebrated their 23rd wedding anniversary. Terri is a postal support employee in Clayton, ID. 37 years Jacqueline McGivens Training technician Cincinnati 36 years Crystal Sensabaugh Retail Clerk Columbus, OH 35 years Nancy Schneider Secretary Milwaukee 34 years Patricia Nagy Retail clerk LaGrange, OH 33 years Raymond Shank Customer retention agent Dayton, OH 29 years Joylin Prince Maintenance mechanic North Metro, GA 25 years Charity Morris Letter carrier Long Branch, NJ 22 years Christine Guirty Postmaster Kingshill, VI 20 years Carol Toal Lead retail clerk East Meadow, NY 20 years Chandra Jackson Retail clerk Laird Hill, TX 20 years Pamela Jackson Postmaster White Oak, TX 19 years Sandra Bollinger Lead retail clerk Oneonta, NY 17 years Dan Nichol Electronic technician Warrendale, PA 2 years Ashley Spaur Retail clerk Lostine, OR 38 years of service Carlos Lanchang Maintenance mechanic Bellmawr, NJ 36 years of service Fabiola Dominguez General expeditor Redlands, CA 34 years of service Terry Smith Retail clerk Ashtabula, OH 24 years of service Malcolm Bennett Maintenance support clerk Montgomery, AL 20 years of service Brent Sears Letter carrier Woodward, OK 20 years of service Angela Black Retail clerk South Bend, IN

Celebration Submissions

Did you miss one of the previous Engage Weekly newsletters? Click here. Do you have a birthday, retirement, postal or wedding anniversary you would like to announce? Log on to LiteBlue and fill out the form. Or... ➢ Go to USPS LiteBlue and log on with your Employee ID and USPS Self Service Password.

➢ Under Hot Topics, select Employee Engagement.

➢ In the left column, select Employee Celebration Submission, and fill in the online form.

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Go to the Engage Weekly site on Blue or LiteBlue.

Looking for previous issues of Engage Weekly?

Social Media

Stories archived on new pandemic page

Link has devoted a section of its website to the coronavirus pandemic. This information is located at link.usps.com/coronavirus, features all pandemic-related stories published since January.

The articles are divided by five categories:

• Business, including articles about how USPS and its commercial customers have been affected by the health crisis

• Customers, including stories about the pandemic’s effects on residential customers, as well as information that the Postal Service wants them to know

• Employees, including features about USPS employees and information that workers need to do their jobs during the pandemic

• Leadership, including coverage of policy announcements and other statements by Postal Service executives

• Operations, including articles about procedural changes prompted by the pandemic.

In addition to Link, USPS is keeping its workforce informed through COVID-19 Blue and LiteBlue pages, a usps.com section that has resources for employees and customers, and a special Area Update newsletter that was mailed to workers last week.

Social

The Postal Service is present and active on social media.

Facebook: facebook.com/usps

Twitter: twitter.com/usps

Instagram: instagram.com/uspostalservice

LinkedIn: linkedin.com/company/usps

YouTube: youtube.com/usps

Coronavirus Coverage

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