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ANNEXURE- I Bank Name: _______________

Branch code: ______________

AN ANALYTICAL STUDY ON PRODUCTIVITY OF INDIAN

COMMERCIAL BANKS AND JOB SATISFACTION OF EMPLOYEES

QUESTIONNAIRE

This questionnaire relates to an academic (Ph.D) research work on the above topic. Your

kind co-operation is solicited in completing this questionnaire relating to this academic work.

The information provided by you will be kept confidential and used only for academic work

not for other purposes. Conveying thanks in advance for sparing valuable time and

cooperation.

Kamlesh

Research Fellow

Department of Commerce

Kurukshetra University, Kurukshetra

SECTION A: PERSONAL PROFILE

1. Gender: Male ( ) Female ( ).

2. Qualification : - +2 ( ) Graduation ( ) Post graduate ( ) Any other ( ).

3. Marital Status: Married ( ) Unmarried ( ).

4. Age: 18-25 ( ) 26-35 ( ) 36-45 ( ) Above 45 ( ).

5. Salary (Total Per month):`_______________________________________.

6. Date of joining of the bank: _____________________________________.

7. Designation:_________________________________________________.

8. Total experience of the job on which you are serving on today:________________.

9. Area: Urban ( ) Semi- urban ( ) Rural ( ).

SECTION B: JOB SATISFACTION OF BANK EMPLOYEES

Kindly tick mark ( ) only one alternative on the scale in front of each statement that is most

appropriate in your opinion. Sr.

No Statement Agree Disagree Undecided

1 I feel satisfied with the promotional opportunities available in my

bank.

2 Finding yourself at a disadvantage due to lack of required

technical and non-technical information to carry out your duties.

3 Feeling that you could have worked better in a different bank.

4 I am overburden with work and I cannot possibly finish it during

an ordinary working day.

5 Feeling that you have to do things on job that are against your

better judgment.

6 The fact that you are confused about the role you have to play in

carrying out your work.

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Sr.

No Statement Agree Disagree Undecided

7 Feeling that you have job security in your occupational position.

8 Feeling that more facilities should be provided for working

effectively in the bank.

9 Feeling that the pay/wages/grade/bonus for the type of the job

you do is lower as compared with similar job in the other

banks/organization.

10 Feeling that you are not liked and accepted by people you work

with.

11 The fact that you have too little work to do that you get bored

with the job.

12 The fact that the supervisor‟s officer appreciates the hard work

you put in.

13 Feeling that you have little opportunity to use your skills in this

bank.

14 The fact that you find it difficult to convince people to adopt

improved practices in bank.

15 I feel that social welfare programmers launched by bank are not

meeting the requirements of the employees.

16 Feeling that you are not fully qualified to handle your job.

17 The fact that your superior officer encourages you to offer

suggestions for improvement in your bank.

18 The fact that you cannot get required administrative information

to carry your job functions.

19 Each day of work appears as though it will never end.

20 Feeling that your progress on the job is not what it should be or

could be.

21 Feeling that your job gives you a chance to do things that you

could do best.

22 Feeling that you have a clear idea of the expectation of your

superior officer regarding your work performance.

23 The fact that the undue pressure from outsiders which affect the

working of the bank, affect your work performance.

24 The fact that your department is given only a secondary

consideration by top management.

25 Feeling that you would be happy to continue in the present job

for a longer period.

26 I feel satisfied with the performance appraisal made by my head.

27 Feeling that your job counts for very little in your bank.

28 Feeling that you should have got a better job for your

qualification.

29 Feeling that you have enough opportunity for independent

thought and action in your job.

30 Feeling that you should change your present job.

31 Feeling that you have too little authority to carry out the

responsibility assigned to you.

32 The fact that you are free to talk someone superior in your bank

whenever you have a problem.

33 Feeling that your present job is not suitable for persons like you.

307

Sr.

No Statement Agree Disagree Undecided

34 The fact that you are not satisfied with the prevailing transfer

policy.

35 I have a contestation that the training programmes provided by

the bank are outdated and ineffective.

36 This job suitably rewards for the extraordinary work rendered by

you.

_____________________________Signature

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ANNEXURE- II STATE AND UNION TERRITORY- WISE DISTRIBUTION OF OFFICES OF

COMMERCIAL BANKS -2012

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ANNEXURE- III LIST OF ABBREVIATIONS

AB AB Bank JP MC JP Morgan Chase Bank

AD Antwerp Diamond Bank JSC VTB JSC VTB BANK

ADC Abu Dhabi Commercial Bank KB Karnataka Bank Ltd.

AEBC American Express Banking Co. KMB Kotak Mahindra Bank Ltd.

ALLB Allahabad Bank Kthai Krung Thai Bank

ANB Andhra Bank IOB Indian Overseas Bank

APE Advances per Employee APB Advances per Branch

Axis Axis Bank Ltd. J&KB Jammu & Kashmir Bank Ltd.

BB Barclays Bank KVB Karur Vysya Bank Ltd.

BII Bank International Indonesia LVB Lakshmi Vilas Bank Ltd.

BNP P BNP Paribas MB Mashreq Bank

BOA Bank of America MCB Mizuho Corporate Bank

BOB Bank of Baroda NB Nainital Bank Ltd.

BOBK Bank of Bahrain & Kuwait NPSB New Private sector Banks

BOC Bank of Ceylon OBC Oriental Bank of Commerce

BOI Bank of India OI Oman International Bank

BOM Bank of Maharashtra PNB Punjab National Bank

BONS Bank of Nova Scotia PNB Punjab National Bank

BOTMU Bank of Tokyo Mitsubishi UFJ PSB Punjab & Sind Bank

BPE Business Per employee BPB Business per Branch

BurdenPE Burden per Employee BurdenPB Burden per Branch

CA Credit Agricole Bank PSBs Public Sector Banks

CAMEL Capital Adequacy, Asset Quality,

Management, Earnings, Liquidity

PVSBs Private Sector Banks

CB Canara Bank RB Ratnakar Bank Ltd.

CBI Central Bank of India RBI Reserve Bank of India

CBOA Commonwealth Bank of Australia RBOS Royal Bank of Scotland

CC Chinatrust Commercial Bank ROA Return on Assets

CITY Citibank SB Syndicate Bank

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COB Corporation Bank SB Shinhan Bank

CRAR Capital Adequacy Ratio SBBJ State Bank of Bikaner & Jaipur

CSB Catholic Syrian Bank Ltd. SBH State Bank of Hyderabad

CUB City Union Bank Ltd. SBI State Bank of India

DB Dena Bank SBI State Bank of India

DB Deutsche Bank SBM State Bank of Mysore

DBS DBS Bank SBOM State Bank of Mauritius

DCB Development Credit Bank Ltd. SBP State Bank of Patiala

DLB Dhanalakshmi Bank Ltd. SBT State Bank of Travancore

DPE Deposit per Employee DPB Deposit per Branch

FB Federal Bank Ltd. SCB Standard Chartered Bank

FBs Foreign Banks SG Societe Generale

FR FirstRand Bank SIB South Indian Bank Ltd.

HDFC Housing Development Finance

Corporation

Sonali Sonali Bank

HDFC HDFC Bank Ltd. TMB Tamilnad Mercantile Bank Ltd.

HSBC Hongkong and Shanghai

Banking Corporation

UBI Union Bank of India

IB Indian Bank UBS AG UBS AG

IBA Indian Banks‟ Association UCOB UCO Bank

ICICI ICICI Bank Ltd. UntBI United Bank of India

IDBI Industrial Development Bank of

India

UOB United Overseas Bank

IIB Indusind Bank Ltd. VB Vijaya Bank

ING V ING Vysya Bank Ltd. YES YES Bank

PPE Profit per Employee PPB Profit per Branch

SPE Spread per Employee SPB Spread per Branch

TEPE Total Expenses per Employee TEPB Total Expenses per Branch

TIPE Total Income per Employee TIPB Total Income per Branch

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ANNEXURE- IV

LOGO OF BANKS

PUBLIC SECTOR BANK

PRIVATE SECTOR BANK

312

FOREIGN BANK

313