Amr Ibrahim AhmedAddress :39No.131street

Elashrinst,Ein- shamsGisrelsuizCairo, Egypt.

Mobile :+201006832718 +201202528822

Emails: amr_ibrahim1979@yahoo.com

a mr_ibrahim1979@hotmail.com

OBJECTIVESeeking a maintenance man to enhance my skills and a member of a team To find a challenging opportunity matches my skills, expertise and qualifications in any renowned multinational company.

EDUCATION1995-1998 EL-KOBA secondary school.

2001The high institute of social work,Cairo, Egypt, inmay2001.

Bachelor Baccalaureate. GRADE: pass.

WORK EXPERIENCE

01/2003-04/2003 The Egypt gold. [Secretary}.Functional tasks:

-answering telephone calls-filing, organizing and servicing meetings , liaising with relevant organizations,

10/2003-3/2004 I.T.C com Trained in Trained in The fields of information technology and the economics of the market

10/2003-07/2005 E.H.E com. In customer services exp [[2years]] in positionAssistant store Manager.

Functional tasks:

Attracts customers by originating display ideas; following display

suggestions or schedules; constructing or assembling prefabricated display

properties; producing merchandise displays in windows and showcases,

and on sales floor. Prepares reports by collecting in field of media

AMR IBRAHIM

1st/10/2005 -30/4/2006

ECCO (Egyptian Contact Centre Operators) [Customer Service Representative].as Agent

Functional tasks:deal directly with customers either by telephone, set up new customer accounts, maintain customer databasesfollow up on customer interactions, provide feedback on the efficiency of the customer service process

1st/6/2006 -20/1/2007 Commerce & Technology Group { Ex. Secretary } Functional tasks:Schedule meetings and arrange conference rooms, Handle information requests, Prepare statistical reports. Prepare agenda for meetings. Receive and relay telephone messages, Manage travel and schedule

20th/1/2007 till Now WASLA Contact center as senoirin Data Maintenance Coordinator for Main Service Center of Electrolux.Functional tasks:dealing with telephone and email enquiries, creating and maintaining filing system, Prepare invoices, reports, memos, letters, financial statements, and other documents, using word processing, spreadsheet, database

SKILLS- COMPUTER SKILLS

Excellent:Windows (XP – ME – 2000 – 98).MS Office (Word – Excel – PowerPoint).Internet.Outlook.

- LANGUAGE

Arabic : Mother TongueEnglish : Good written and spoken and understand.French : General Overview.

- SKILLS PROFILEMarketing and selling ,Administration ,Customer services ,Public Relations ,

Business Developing , certificate of Businessman commercial registration and protection of intellectual property rights, Diploma  in Retail management Diploma Preliminary level, Diploma in Retail management Diploma Preliminary

AMR IBRAHIM

level

Interests

Knowing the recently things in the computer field & practicing

Sports &music.

PERSONAL SKILLSActive& able to work under stress, organized,cooperative,honestDynamic,patient,persuasive, progressive,Hard Worker, positive, Reliable,Achieving set Goals & exceeding expectation ,Ability to learn fast ,Team work ,Designing marketing plan, Strategy and business.

- PERSONAL DATAMilitary Status: completed.Marital Status : Married.Date of Birth : may.16st1979.Nationality : Egyptian.I.D no. : 27905160102114

Certification - COMPUTER

Includes:- Windows (File Management).- Microsoft Word.- Microsoft Excel.- Microsoft Access.- Microsoft PowerPoint.- Internet & Communications.

References: Furnished upon request

AMR IBRAHIM