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A M R E L S A Y E D H A M E D

Hospitality Professional with 25 years experience in all different types of hotels (Egypt & Gulf)

http://ae.linkedin.com/pub/amr-hamed/11/727/82

PERSONAL INFORMATION

Marital status: Married & have 2 children

Nationality: Egyptian

Age: 45

Place of Birth: Dokky, Giza - Egypt

Address: Cairo - Egypt

Phone Numbers: +201001178287

E-Mail: amr.hamed@live.com

OBJECTIVE

To utilize my practical and educational experience to assume a position of General Manager for a city centre mid-sized hotel.

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EMPLOYMENT

From 2016 to date: Independent Management Consulting Professional (Private Hospitality Consultancy)

From 2010 to 2015: Hotel Manager (GM) at the Oaks Liwa Executive Suites, Abu Dhabi

((Pre-opening) - part of Minor Hotel Group (MHG))

From 2007 to 2009: Executive Assistant Manager at the Four Points by Sheraton Downtown Dubai ((Pre-opening) - fully i/c of a 252 rooms - hotel)

From August 2002 to January 2007: Director of Guest Services at Sheraton Abu Dhabi Resort & Towers (Complete Refurbishment)

From May 2001 to June 2002: Director of Guest Services at Sheraton Residence, Abu Dhabi (Re-branding from Radisson SAS to Sheraton)

Responsibilities:

-To manage the human resources in the rooms division in order to attract, retain and motivate the employees.

-To hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems & provide open communication channels.

-To develop, recommend, implement and manage the rooms division’s annual budget, business/marketing plan, forecast and objective to meet/exceed management expectations.

-To implement company programs and manage the operations of the division.

-To resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.

From Jan.2001 to May 2001: Deputy Director of Guest Services at Sheraton Jumeirah Beach Resort & Towers, Dubai (Re-branding from Radisson SAS to Sheraton)

Responsibilities:

To supervise all front desk related operations in order to maximise room revenue by delivering optimum guest service and satisfaction.

From Jan.1999 till Jan.2001: Manager on Duty / Night Manager at Conrad Cairo Hotel

(An Opening Team Member and had been awarded as one of the people helped in making the success of the Opening and the Hotel reaching the leading position in the Market.)

From Jan.1997 till Jan.1999: Assistant Manager & Front Desk Supervisor at Intercontinental Pyramids Park Resort

From Nov.1994 till Jan.1997: Senior Room Clerk at Pyramids Park Sofitel

From Jan.1994 till Nov.1994: Room Clerk at Pyramids Park Sofitel

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EDUCATION

B.A.in German Literature (Germanistik) Faculty of Arts, German Department, Cairo 1992.

H.S.C, German School in Dokky (DEO), 1988.

Deutsches Sprachdiplom, Zweite Stufe, 1988.

LANGUAGES

Excellent German & English: written, spoken and understanding.

ADDITIONAL PROFESSIONAL ACTIVITIES

Various Hospitality Consultancy Jobs

From January 2006 to April 2006: Director of Guest Services i/c of Revenue Management

at Sheraton Abu Dhabi Resort & Towers (Moved the hotel ranking from # 3 to # 2 in the

RevPar position in Q1 & 2).

TRAINING RECORD

C.T.C. (Craft Training Certificate), 1997.

Appraisal Skills, 1997.

Leadership Skills, 1997.

8 Basic Skills and Basic Guest Interaction, 1998.

Saving a Life - Duty to Act, 2000.

Creative Problem Solving.

Reports That Work (British Council), 2002.

Perfect e-mail & report writing (British Council), 2002.

Better Business E-Mails, Letters & Faxes (British Council), 2002.

Time Management Training, 2004.

REFRENCES

1. Mr. Rene Stern, Area Manager, Oaks Hotels & Resorts (renestern00@yahoo.com.au)

2. Mr. James Munro, Starwood Hotels & Resorts, Area Manager (james.munro@starwoodhotels.com)

3. Mr. Ahmed Salama, Hilton Hotels & Resorts, Cluster GM (ahmed.salama@hilton.com)

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STARWOOD CERTIFICATES

Secondary Role: CERTIFIED TRAINER - EAM E Details: STARWOOD CARES FOR YOU Start date: 04 /24 /2004 Expiration Date:

Secondary Role: CERTIFIED TRAINER - EAM E

Details: BE H.O.T. - TELEPHONE TRAINING

Start date: 04 /24 /2004

Expiration Date:

Secondary Role: CERTIFIED TRAINER - EAM E

Details: TRUE RECOGNITION

Start date: 04 /24 /2004 Expiration Dat e:

Secondary Role: SIX SIGM A GREEN BELT

Details: NONE

Start date: 06 /27 /2005

Expiration Date:

Secondary Role: CERTIFIED TRAINER

Details: SERVICE CULTURE TRAINING/BRAND & EXPERIENCE (Phase 1)

Start date: 05 /22 /2008

Expiration Dat e:

CERTIFICATIONS & LICENSES

2005 StarGuest response+ & wow guidelines EAM E Starwood Hotels and Resorts

Expiration Date: 2004 Hear the Silence

Sheraton Abu Dhabi Resort & Towers

Expiration Date: 2004 Improving associate performance

Sheraton Abu Dhabi Resort & Towers Expiration Date: 2004 Behavioral Training

Sheraton Abu Dhabi Resort & Towers

Expiration Date: 2003 Team Building & Creativity Jamming

Starwood Hotels and Resorts

Expiration Date:

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2003 Revenue Management Training Starwood Hotels and Resorts Expiration Date:

2001 Starwood Top Account Retention System (S.T.AR.S) Starwood Hotels and Resorts

Expiration Date:

ACCOMPLISHMENTS, HONORS & AWARDS

2007 Successful opening (Starwood Hotels & Resorts)

1. Achieving a successful opening of the F o u r Point s by

Sheraton Downtown, Dubai:

2. Having very effective role in changing the project from

franchised to managed property.

3. Re-introducing the new image of the brand.

4. Achieving a stable smooth operation in 6 months - time after opening.

2005 President’s Award (Starwood Hotels & Resorts)

For Sheraton Abu Dhabi Resort & Towers

2000 Certificate of Excellence (Conrad International Cairo) Being one of the few managers awarded f or driving changes and improving on Service and Guest Satisfaction, which really made the difference in the Opening 1999 .