Amr Abdel Moneim KamalMicrosoft System Administrator & Helpdesk Section Head

Mobile: +201066602157

MCP / MCSA / MCSE

Objective A challenging career opportunity within the IT field to build up on my previous Knowledge and improve my experience and skills.Providing quality solutions to complex business problems and delivering I.T. business systems to the end-to-end testing of new systems and services within scope, budget and tight schedules. Extensive LAN/ WAN/ Hardware/ Software experience. Now looking to continue make a significant contribution with IT Networking.

Certifications & Education

Bachelor of Commerce – Alexandria University 2007Major: Political Science Dept.Microsoft Certified ProfessionalCertification Number : E735-5309 Achievement Date : 02/15/2014Certification/Version : Microsoft Certified ProfessionalMicrosoft SpecialistCertification Number : E735-5308 Achievement Date : 02/15/2014Certification/Version : Server Virtualization with Windows ServerHyper-V and System Center SpecialistMicrosoft® Certified Technology SpecialistCertification Number : C981-5678 Achievement Date : 06/11/2008Certification/Version : Windows Server 2008 Active Directory,Configuration.Microsoft® Certified Solutions ExpertCertification Number : F067-9749 Achievement Date : 11/19/2014Certification/Version : Server Infrastructure Inactive Date : 11/19/2017Microsoft® Certified Solutions AssociateCertification Number : F063-4485 Achievement Date : 11/17/2014Certification/Version : Windows Server 2012

Experience & Capabilities

Egyptian Steel Co.System Administrator & Helpdesk Section HeadJuly 2014 – Present Microsoft System Administrator-Administration of Hybrid Environment containing Exchange 2013 Server And linked to Microsoft Office 365 Cloud.-Administration of Windows Server 2012 ( AD, DNS ,File Servers, Print Servers )- Managing VMware Virtualization Technologies VSphere.-Administration of Microsoft SCCM, SCOM 2012.-Administration of Microsoft SQL 2012• Responsible for managing and supervising the daily operations of the Help Desk team.• Responsible for achieving maximize staff productivity by team building and reward recognition programs.• Responsible for the daily management of +500 users support in HQ, factories, Branches and showrooms.• Coordinated help desk support operations with IT support teams of engineers, administrators.• Planned, developed and implemented new support policies and procedures by establishing a company.

• Reviewed reports of computer and peripheral equipment, malfunction, and maintenance to determine costs and impact.• Analyzed help desk activity, tasks and made recommendations for increased performance efficiency and effectiveness.• Conducted periodic performance evaluations and annual personnel reviews for staff members.• Coordinated with staff, end users, and department managers to determine requirements for new or modified SW, HW.• Assisted in the implementation of physical asset tracking procedures using office automation software.• Responsible for identifying and implementing “best practice” processes.• Responsible for guiding the Help Desk staff through new Projects and implementations.• Management of Services Help Desk support tasks, daily operations and staff.• Administration of the Service Desk management system (Remedy force).• Preparation of policy, procedures and technical work instructions for support staff.• Preparation of management reports regarding service delivery and customer service.• Service Desk call logging and problem resolution.• Management and administration all IT Assets.SAP User

BiscoMisr ( Egyptian Company for Foods )Senior Systems Engineer Oct 2009-2014 (till the present)Responsibility:

Responsible for 38 servers that hold BiscoMisr infrastructure. Manage, Maintain & Troubleshooting problems related to Windows Vista,

Windows 2003 Servers, Active Directory, DNS, DHCP, Exchange 2007, TMG 2010, Forefront

Security Systems (Clients & Servers), SCCM 2007, SCOM 2007, OCS 2007, MS SQL

2005, & Right Fax Adventnet Manage engine service desk plus (Tickets System for IT). Create VBS scripts & batches to configure client’s computers for business

needs. Manage & maintain backup using Symantec Backup Exec (VERITAS 12.5). Design and implement TMG 2010 Server for Alexandria branch. Design & Implement GFI Web Monitor with ISA Servers. Implement the Pilot for BlackBerry Enterprise Server for Exchange 2007. Rebuild Forefront Client Security Server with new policies. Share in “Microsoft Axapta 2009 with SQL Server 2008 structure” project. Manage & Operate the HP SAN Storage (EVA 4100) 30 TB with SAN fiber

switches. Implement Active Directory Structure Project. Collect all Active Directory objects details & Resort to the new design. Implement new GPOs with new user’s restrictions based on new security

groups. Reconfigure all Printers structure with its new security groups. Resize File Server partitions that connected to the SAN Storage. Redirect users My Documents, outlook PST, Scanned Documents to the file

server. Design new structure for users Home Folders with its security. Resize all Exchange (database & logs) partitions that connected to the SAN. Design & implement Auto Signature for outlook users. Close DHCP Scopes to target only BiscoMisr Computers. Review all company data sharing & permissions according to change all map

drives. Manage the implementation and enhancement of the IT Systems According to

business Requirements and technology best practices & act as the End-Line Support.

BiscoMisr ( Egyptian Company for Foods )

Technical Support Engineer Aug 2009-Oct 2009Responsibility:Support corporate users in the following IT services: Cisco IP Telephony, Xerox Equitrac, Aruba Remote Networking, Microsoft Active Directory and Microsoft Exchange. The use of tools like Acronis and ImageX to backup and deploy PCs, all while meeting the best practices and approaches of IT service management.

Mashreq for Commercial InvestmentSystems Engineer May 2007 – Aug 2009

Manage, Maintain & Troubleshooting problems related to Windows Vista, Windows 2003

Servers, Active Directory, DNS, DHCP, Exchange 2007, ISA 2006, Forefront Security

Create VBS scripts & batches to configure client’s computers for business needs. Manage & maintain backup using Symantec Backup Exec (VERITAS 12.5). 6 – Support Phone central Maintenance.

Support Internet lines of Kraft in Borg El-Arab factory (Link.net).

Assistance of purchasing dept. in Borg El-Arab in IT technical purchasing. Managing internal network. Ensuring all data has a backup for all factory users.

Binq PcSystem Administrator December 2006 – May 2007Support all users in all IT areas from Hardware and software troubleshooting to network troubleshooting.Tegra CompanyHelp Disk January 2004 - December 2006- Sales of all hardware and software materials.- Maintenance of all hardware (PC, servers, laptops … etc).Sefen companyHelp Disk January 2002 - December 2004- Support all users in all IT areas from Hardware and software troubleshooting to network troubleshooting.

Training ITIL Foundation V 3.0 2010 - Egypt Global knowledge CCNA 2010 - Egypt Arab academy for science and technology Microsoft Office SharePoint Server 2007 2010 - Egypt Global knowledge Microsoft SQL Server 2008 Administrator 2010 - Egypt Global knowledge Exchange 2007 ,2010 2010 - Egypt Arab academy for science and technology Lync 2010 2010 - Egypt Arab academy for science and technology MCSA 2012 2013 - Egypt Arab academy for science and technology MCSE 2012 2013 - Egypt Arab academy for science and technology Microsoft System Center 2007 2010 - Egypt Global knowledge

Redhat Linux AS4 ( Admin) 2010 - Egypt Arab academy

Technical Qualifications

Cisco Routers and Switches. Cisco Call Manager Express. Windows 2003-2008-2012. Windows Server Update Services. Microsoft System Center Configuration Manager. Microsoft System Center Operations Manager. Microsoft Exchange 2007-2010 & 2013. Microsoft ISA Server 2006 & TMG 2010. Microsoft Office Communications Server 2007 and 2013. Microsoft Forefront Client Security. Microsoft Forefront for Exchange. Symantec Endpoint Protection. Server Virtualization with Windows Server Hyper-V and System Center 2012. Linux Ubuntu & Redhat. Share in “Microsoft Axapta 2009 with SQL Server 2008 structure” project. Rebuild WSUS & SCCM Server for Alex branch. Manage & Operate the HP SAN Storage (EVA 4100) 30 TB with SAN fiber

switchesSoft Skills The Seven habits of highly Effective People.

Working Globally. Creative thinking. Group Thinking and team working. Excellent communication and team working skills. Excellent presentation skills. Self-motivated.

Languages Arabic Native Tongue. Good in English.

Personal info Gender & Nationality Male-EgyptianDate of Birth 15 / 11 / 1980Marital Status Married Exempted E Mail Amr.kamal@outlook.comCurrent Work System Administrator & Helpdesk Section Head