America First Credit Union: HP Universal CMDB and Service Manager providing a 360 degree view of IT
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Transcript of America First Credit Union: HP Universal CMDB and Service Manager providing a 360 degree view of IT
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©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
America First Credit Union: HP Universal CMDB and Service Manager providing a 360 degree view of ITJared Burton
America First Credit Union - Senior Monitoring Manager
John Gibbons
Greenlight Group - Senior Consultant
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• Agenda
– Overview of Solution
• Current state of affairs
• Goal of what the integration will have
– America First Use Case
• Discuss use case
• Review Monitoring Infrastructure
• Discuss UCMDB SM integration
– UCMDB Integration Details
– Service Manager Integration
• Integration challenges
• Resources
– Demonstration
– Questions
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Values of Integration • One view into company resources.
• Quick view into the relationships of your
Configuration Items have with each other
• Having accurate inventory information feeding into
your helpdesk tool
• Shared information about the actual states of configuration items (CI) between your HP UCMDB system and your Service Manager system.
• Automate the creation of Service Manager Change or Incident records to perform predefined actions.
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America First Credit Union Use Case
• Provide accurate and reliable CI information
from UCMDB to Service Manager to
support the Incident Management process
• Alert the appropriate SME’s based on the
CI’s Assignment Group attribute
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UCMDB SM Integration Details
• Basic Integration Walkthrough
• Adding the Assignment Group Attribute
• Enriching the Assignment Group Attribute
• Important files
• Adapter Configuration and Scheduling
• Integration TQL
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Integration Details – UCMDB
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Supported Queries:
– ApplicationData
– BusinessServiceData
– HostData
– HostRelationsData
– NetworkData1
– NetworkData2
– NetworkRelationsData
– PrinterData
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Create Replication Jobs
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Run Replication to bring CIs in SM7
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Adding the Assignment Group Attribute
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Enriching the Assignment Group Attribute
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SmSyncConfFile
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Xslt files
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Service Manager Integration Overview
• Makes use of web services to federate data.
• No More Connect-It Scenarios needed
• Ability to access the UCMDB console
through the Service Manager Clients.
• Direct view of federated data from UCMDB
while viewing a configuration item in Service
Manager
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Integration Details – Service Manager
Change Configuration
Item Naming for inbound Hosts
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Update the Service Manager System
Information Record
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Validate link for UCMDB
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Add/Modify Reconciliation records
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Modify/Add the Discovery Event Manager
Rules
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Modify the WSDL Configuration record
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Integration Challenges
• Fully qualified names, and mixed
case can cause incidents not to
match CI’s
• Sitescope events show the SIS
server as the source CI
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What have we learned
• Efficient and complete TQL’s
• Ensure adapters are configured
correctly
• Disable Change and Incident Creation
Discovery Event Manager rules while
running initial replication jobs
• Accurate Web Services Description
Language (WSDL) configuration
records
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Demonstration
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Questions?
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