G P A - R F P - 2 1 - 0 0 2 P r o f e s s i o n a l P r i n t i n g , M a i l i n g a n d P r o c e s s i n gS e r v i c e s R e l a t i n g t o U t i l i t y C u s t o m e r B i l l i n g D . F e j e r a n P a g e 1 | 5

January 20, 2021

AMENDMENT NO.: II

TO

REQUEST FOR PROPOSAL NO.: GPA-RFP-21-002

FOR

PROFESSIONAL PRINTING, MAILING, AND PROCESSING SERVICES RELATING TO UTILITY CUSTOMER BILLING

Interested Firms/Individuals are hereby notified of the following inclusions and response to inquiries received from Proponent #2 dated January 06, 2021; Proponent #3 dated January 12, 2021; and Proponent #1 dated January 12, 2021:

INCLUSIONS:

1. Exhibit A – 2020 Billing Cycle (see attached).

2. Exhibit B – Bill Samples (see attached).

3. Exhibit C – Outgoing Envelope Sample (see attached).

Proponent #2 inquiries dated 01/06/2020:

QUESTION:

ORACLE QUESTIONS 1. When do updates to the Oracle system take place? GPA states your version is 2.6.1;

however, the current version is Release 2.7.0.3; does GPA have the new release?

ANSWER: GPA’s current CC&B version is 2.6.1 and an expected upgrade to version 2.7.X.X. is projected to be done during the last quarter of 2021.

QUESTION: 2. Who is responsible for upgrades, GPA or the Vendor?

G P A - R F P - 2 1 - 0 0 2 P r o f e s s i o n a l P r i n t i n g , M a i l i n g a n d P r o c e s s i n gS e r v i c e s R e l a t i n g t o U t i l i t y C u s t o m e r B i l l i n g D . F e j e r a n P a g e 2 | 5

ANSWER: GPA utilizes a 3rd party vendor for support of the CC&B platform.

QUESTION: 3. Should the vendor include upgrades in the RFP Pricing?

ANSWER: CC&B upgrade(s) is not part of this RFP scope.

QUESTION: 4. At anytime is the system not available?

ANSWER: The CC&B system will not be available during system restarts, CC&B maintenance or any other system issues impacting the system operation.

QUESTION: 5. Is GPA’s current system desktop or SAAS=Software-as-a-Service or dedicated online?

ANSWER: GPA’s CC&B system is hosted on premise with servers being physically located on premise at GPA.

QUESTION: 6. Will the selected vendor have to subscribe or pay for the Oracle program?

ANSWER: The selected vendor will not be required to subscribe or pay for the CC&B Program as part of this Scope of Work.

QUESTION: 7. When the need to revise a template in the systems does GPA revise the template or is a

request for changes made to Oracle customer service? If so, what is the charge if any?

ANSWER: GPA will make requested changes to the Statement Bills.

QUESTION:

SECURITY QUESTIONS 8. What current encryption or security is provided for the current system? Is this provided within

the Oracle system? Or by GPA? Or by a Third-Party? Or by Government of Guam internetparameters?

ANSWER: Security for the CC&B system is integrated within the system and local network.

G P A - R F P - 2 1 - 0 0 2 P r o f e s s i o n a l P r i n t i n g , M a i l i n g a n d P r o c e s s i n gS e r v i c e s R e l a t i n g t o U t i l i t y C u s t o m e r B i l l i n g D . F e j e r a n P a g e 3 | 5

QUESTION:

METERING, BILLING, AND MAILING 9. What is the current number of GPA staff that currently processes billing?

ANSWER: There are currently 3 IT staff who oversee the statement generation and validation process.

QUESTION: 10. Sign-off between metering vendor, GPA, and now under this RFP should occur to certify

billings; GPA as the offeror how is this currently being met?

ANSWER: The current vendor and potential vendor for this procurement does not and will not have to deal with an external metering vendor. All meter reading uploads are received within GPA and processed in-house for billing.

QUESTION: 11. Are any customers currently on email billing or automatic payment?

ANSWER: GPA customers have the option for electronic billing where they would be able to view their customer statements online and/or receive their bill via email. About 1500 of the 51,846 customers billed in December received their billings via email. There are currently about 700 customers who have automatic payments setup via ACH.

QUESTION: 12. Can GPA provide screen shots of essential areas of the system to enable a birds-eye view of

billing, customer management, transfer from metering to billing, and customer as the end userview?

ANSWER: Selected vendor will not need access to the CC&B system in order to generate Customer Statements, View Customer Accounts, or view transfer from metering to billing.

QUESTION: 13. Does GPA have a bulk mail permit or does the vendor need a separate one? If so, should

postage or such be accounted for in the estimated price proposed by the vendor?

ANSWER: GPA has its own bulk payment mail permit that is being used by the current vendor.

QUESTION: 14. Is certified mail required for any billings?

ANSWER: No certified mail required for monthly billings.

QUESTION: 15. What is the number of bills that are estimated by metering per month, if any?

G P A - R F P - 2 1 - 0 0 2 P r o f e s s i o n a l P r i n t i n g , M a i l i n g a n d P r o c e s s i n g S e r v i c e s R e l a t i n g t o U t i l i t y C u s t o m e r B i l l i n g D . F e j e r a n P a g e 4 | 5

ANSWER: The number varies per month with the FY 2020 average of about 375 estimated bills per

month. QUESTION: 16. If the bill is estimated are those estimates entered in the metering system or given separately

via the Oracle system or just estimated in the customer’s account manually? ANSWER: Both, systems are programmed for estimations. Estimated bills are created in the CC&B

system for the customer account via an automated process. But, if the account meets the maximum threshold for estimated billings, the customer’s accounts are manually estimated.

Proponent #3 inquiry dated 01/11/2020: QUESTION: 1. My name is Julian Redman and I’m with The Master’s Touch, LLC, a print mail service provider

based in Spokane, Washington. We are in the process of putting together a response for your RFP, but I had a quick question: I don’t see any mention of pricing requested or any pricing worksheets mentioned in your RFP. Is that something you want included in our response?

ANSWER: The price proposal will be requested of the selected vendor or vendors at a later time. Proponent #1 inquiry dated 01/12/2020: QUESTION: 1. Is GPA’s Billing section currently using pre-printed colored forms for the utility statements? ANSWER: No. GPA’s current vendor prints all forms. The bills are generated using the current

vendor’s printing software in the format that was approved by GPA. Billing information on the bills are incorporated from a file that is exported from CC&B. Kindly refer to #2 of INCLUSIONS above, Exhibit B for a sample of the bills currently being sent out to customers.

QUESTION: 2. Can GPA provide a color scan copy of the #10 outgoing and #9 return envelopes? ANSWER: Kindly refer to #3 of INCLUSIONS above, Exhibit C for the outgoing envelope. No return

envelopes are provided to our customers. QUESTION: 3. What is GPA’s current estimate for per piece postage rate?

G P A - R F P - 2 1 - 0 0 2 P r o f e s s i o n a l P r i n t i n g , M a i l i n g a n d P r o c e s s i n gS e r v i c e s R e l a t i n g t o U t i l i t y C u s t o m e r B i l l i n g D . F e j e r a n P a g e 5 | 5

ANSWER: It comes out to $0.39/piece for presorted bulk mailing with a minimum of 500 pieces per batch processed. Smaller batches of bills up to 499 pieces are mailed at the higher rate of $0.55.

QUESTION: 4. Can GPA share the current bill print file schedule?

ANSWER: Kindly refer to #1 of INCLUSIONS above, Exhibit A – 2020 Billing Cycle.

QUESTION: 5. Due to the COVID 19 lockdown in California, is it be possible to send our proposal to GPA

electronically?

ANSWER: Kindly refer to Pages 6 and 7 of 45, Section 1.4 PREPARATION AND SUBMISSION OF PROPOSALS in the RFP package.

All other Terms and Conditions in the RFP package shall remain unchanged and in full force.

JOHN M. BENAVENTE, P.E. General Manager

for

EXHIBIT A - 2020 BILLING CYCLE

MONTH YEARJANUARY 2020

DATE CYCLESJanuary 1, 2020 New Year's DayJanuary 2, 2020 PM23,PM24,PM25,PM26,PM27,PM28January 3, 2020January 4, 2020January 5, 2020January 6, 2020 PM29,PM30January 7, 2020January 8, 2020 PM01, PM02, PM03January 9, 2020 PM04,PM05January 10, 2020 PM06January 11, 2020January 12, 2020January 13, 2020January 14, 2020January 15, 2020 PM07,PM08,PM09January 16, 2020 PM10, PM11January 17, 2020January 18, 2020January 19, 2020January 20, 2020 Martin Luther King Jr DayJanuary 21, 2020 PM12January 22, 2020 PM13, PM14, PM15January 23, 2020 PM16January 24, 2020 PM17, PM18January 25, 2020January 26, 2020January 27, 2020 PM19January 28, 2020 PM20January 29, 2020 PM21January 30, 2020January 31, 2020

MONTH YEARFEBRUARY 2020

DATE CYCLESFebruary 1, 2020February 2, 2020February 3, 2020 PM22,PM23,PM24,PM25,PM26,PM27,PM28,PM29,PM30February 4, 2020February 5, 2020February 6, 2020February 7, 2020 PM01,PM02,PM03,PM04,PM05February 8, 2020February 9, 2020February 10, 2020February 11, 2020 PM06February 12, 2020 PM07,PM08February 13, 2020 PM09February 14, 2020 PM10February 15, 2020February 16, 2020February 17, 2020 PM11February 18, 2020 PM12February 19, 2020 PM13,PM14February 20, 2020 PM15February 21, 2020 PM16February 22, 2020February 23, 2020February 24, 2020 PM17,PM18February 25, 2020 PM19,PM20,PM21February 26, 2020February 27, 2020February 28, 2020February 29, 2020

MONTH YEARMARCH 2020

DATE CYCLESMarch 1, 2020March 2, 2020 Guam Discovery and Chamorro Heritage DayMarch 3, 2020March 4, 2020 PM22,PM23,PM24,PM25,PM26,PM27,PM28,PM29,PM30March 5, 2020March 6, 2020 PM01,PM02,PM03March 7, 2020March 8, 2020March 9, 2020 PM04,PM05March 10, 2020 PM06March 11, 2020March 12, 2020 PM07,PM08March 13, 2020 PM09March 14, 2020March 15, 2020March 16, 2020 PM10March 17, 2020 PM11March 18, 2020 PM12March 19, 2020 PM13,PM14March 20, 2020 PM15March 21, 2020March 22, 2020March 23, 2020 PM16March 24, 2020 PM17,PM18March 25, 2020 PM19,PM20,PM21March 26, 2020March 27, 2020March 28, 2020March 29, 2020March 30, 2020March 31, 2020

MONTH YEARAPRIL 2020

DATE CYCLESApril 1, 2020 PM22,PM23,PM24,PM25,PM26,PM27,PM28,PM29,PM30April 2, 2020April 3, 2020April 4, 2020April 5, 2020April 6, 2020April 7, 2020 PM01,PM02,PM03April 8, 2020 PM04,PM05,PM06April 9, 2020April 10, 2020April 11, 2020April 12, 2020April 13, 2020April 14, 2020 PM07,PM08,PM09,PM10April 15, 2020 PM11April 16, 2020April 17, 2020April 18, 2020April 19, 2020April 20, 2020 PM12April 21, 2020 PM13,PM14,PM15,PM16April 22, 2020 PM17,PM18April 23, 2020April 24, 2020April 25, 2020April 26, 2020April 27, 2020 PM19,PM20,PM21April 28, 2020April 29, 2020April 30, 2018

MONTH YEARMAY 2020

DATE CYCLESMay 1, 2020May 2, 2020May 3, 2020May 4, 2020 PM22,PM23,PM24,PM25,PM26,PM27,PM28,PM29,PM30May 5, 2020May 6, 2020 PM01,PM02,PM03,PM04,PM05May 7, 2020May 8, 2020 PM06May 9, 2020May 10, 2020May 11, 2020May 12, 2020 PM07,PM08May 13, 2020 PM09May 14, 2020 PM10May 15, 2020 PM11May 16, 2020May 17, 2020May 18, 2020May 19, 2020 PM12,PM13,PM14May 20, 2020 PM15May 21, 2020 PM16May 22, 2020 PM17,PM18May 23, 2020May 24, 2020May 25, 2020 Memorial DayMay 26, 2020May 27, 2020 PM19,PM20,PM21May 28, 2020May 29, 2020May 30, 2020May 31, 2020

MONTH YEARJUNE 2020

DATE CYCLESJune 1, 2020June 2, 2020 PM22,PM23,PM24,PM25,PM26,PM27,PM28,PM29,PM30June 3, 2020June 4, 2020June 5, 2020June 6, 2020June 7, 2020June 8, 2020June 9, 2020 PM01,PM02,PM03June 10, 2020 PM04,PM05June 11, 2020 PM06June 12, 2020 PM07,PM08June 13, 2020June 14, 2020June 15, 2020 PM09June 16, 2020 PM10,PM11June 17, 2020June 18, 2020 PM12June 19, 2020 PM13,PM14June 20, 2020June 21, 2020June 22, 2020 PM15June 23, 2020 PM16,PM17,PM18June 24, 2020June 25, 2020 PM19,PM20,PM21June 26, 2020June 27, 2020June 28, 2020June 29, 2020June 30, 2020

MONTH YEARJULY 2020

DATE CYCLESJuly 1, 2020July 2, 2020 PM22,PM23,PM24,PM25,PM26,PM27,PM28,PM29,PM30July 3, 2020 Observed Independence DayJuly 4, 2020 Independence DayJuly 5, 2020July 6, 2020July 7, 2020July 8, 2020 PM01,PM02,PM03,PM04,PM05July 9, 2020 PM06July 10, 2020July 11, 2020July 12, 2020July 13, 2020July 14, 2020 PM07,PM08,PM09,PM10July 15, 2020 PM11July 16, 2020July 17, 2020July 18, 2020July 19, 2020July 20, 2020 PM12July 21, 2020 Guam Liberation DayJuly 22, 2020 PM13,PM14,PM15,PM16July 23, 2020July 24, 2020 PM17,PM18July 25, 2020July 26, 2020July 27, 2020 PM19,PM20,PM21July 28, 2020July 29, 2020July 30, 2020

MONTH YEARAUGUST 2020

DATE CYCLESAugust 1, 2020August 2, 2020August 3, 2020 PM22,PM23,PM24,PM25,PM26,PM27,PM28,PM29,PM30August 4, 2020August 5, 2020August 6, 2020 PM01,PM02,PM03,PM04August 7, 2020 PM05August 8, 2020August 9, 2020August 10, 2020 PM06August 11, 2020August 12, 2020 PM07,PM08August 13, 2020 PM09August 14, 2020 PM10August 15, 2020August 16, 2020August 17, 2020 PM11August 18, 2020 PM12August 19, 2020 PM13,PM14August 20, 2020 PM15August 21, 2020 PM16August 22, 2020August 23, 2020August 24, 2020 PM17,PM18August 25, 2020 PM19,PM20,PM21August 26, 2020August 27, 2020August 28, 2020August 29, 2020August 30, 2020

YEARSEPTEMBER 2020

DATE CYCLESSeptember 1, 2020September 2, 2020 PM22,PM23,PM24,PM25,PM26,PM27,PM28,PM29,PM30September 3, 2020September 4, 2020September 5, 2020September 6, 2020September 7, 2020 Labor DaySeptember 8, 2020 PM01,PM02,PM03September 9, 2020 PM04September 10, 2020 PM05,PM06September 11, 2020September 12, 2020September 13, 2020September 14, 2020September 15, 2020 PM07,PM08,PM09,PM10,PM11September 16, 2020September 17, 2020September 18, 2020 PM12September 19, 2020September 20, 2020September 21, 2020 PM13,PM14September 22, 2020 PM15,PM16,PM17,PM18September 23, 2020September 24, 2020September 25, 2020 PM19,PM20,PM21September 26, 2020September 27, 2020September 28, 2020September 29, 2020September 30, 2020

YEAROCTOBER 2020

DATE CYCLESOctober 1, 2020 PM22,PM23,PM24,PM25,PM26,PM27,PM28,PM29,PM30October 2, 2020October 3, 2020October 4, 2020October 5, 2020October 6, 2020October 7, 2020 PM01,PM02,PM03October 8, 2020 PM04,PM05,PM06October 9, 2020October 10, 2020October 11, 2020October 12, 2020October 13, 2020 PM07,PM08,PM09October 14, 2020 PM10October 15, 2020 PM11October 16, 2020October 17, 2020October 18, 2020October 19, 2020October 20, 2020 PM12,PM13October 21, 2020 PM14,PM15,PM16October 22, 2020 PM17,PM18October 23, 2020October 24, 2020October 25, 2020October 26, 2020October 27, 2020 PM19,PM20,PM21October 28, 2020October 29, 2020October 30, 2020October 31, 2020

YEARNOVEMBER 2020

DATE CYCLESNovember 1, 2020November 2, 2020 All Soul's DayNovember 3, 2020 PM22,PM23,PM24,PM25,PM26,PM27,PM28,PM29,PM30November 4, 2020November 5, 2020November 6, 2020 PM01,PM02,PM03November 7, 2020November 8, 2020November 9, 2020 PM04November 10, 2020 PM05November 11, 2020 Veterans DayNovember 12, 2020November 13, 2020 PM06,PM07,PM08,PM09November 14, 2020November 15, 2020November 16, 2020 PM10November 17, 2020 PM11November 18, 2020 PM12November 19, 2020 PM13November 20, 2020 PM14,PM15November 21, 2020November 22, 2020November 23, 2020 PM16November 24, 2020 PM17,PM18November 25, 2020 PM19,PM20,PM21November 26, 2020 Thanksgiving DayNovember 27, 2020November 28, 2020November 29, 2020November 30, 2020

YEARDECEMBER 2020

DATE CYCLESDecember 1, 2020December 2, 2020 PM22,PM23,PM24,PM25,PM26,PM27,PM28,PM29,PM30December 3, 2020December 4, 2020December 5, 2020December 6, 2020December 7, 2020 PM01,PM02,PM03December 8, 2020 Our Lady of Camarin DayDecember 9, 2020 PM04,PM05,PM06December 10, 2020December 11, 2020 PM07,PM08December 12, 2020December 13, 2020December 14, 2020 PM09December 15, 2020 PM10,PM11December 16, 2020December 17, 2020 PM12December 18, 2020 PM13,PM14December 19, 2020December 20, 2020December 21, 2020 PM15,PM16December 22, 2020 PM17December 23, 2020 PM18December 24, 2020 PM19,PM20,PM21December 25, 2020 Christmas DayDecember 26, 2020December 27, 2020December 28, 2020December 29, 2020December 30, 2020December 31, 2020

EXHIBIT B - BILL SAMPLES

Switch off TVs, stereos and other electrical equipment rather than leaving them on standby.

ENERGYSAVINGTIPS

$321.47 $0.00 $321.47 $300.78 $0.00 $622.25

02/17/2017

Upon Receipt

2100

1575

1050

525

0Dec Nov Oct Sep Aug Jul Jun May Apr Mar Feb Jan

Current Rdg Previous Rdg Multiplier Consumption Unit Days AveDlyRead Date Meter Nbr 02/14/2017 ................ 71357.85 69838.48 1 1,519.37 KWH 28 54.26

Billing Period Statement Item Quantity x Rate Amount01/18/2017 - 02/14/2017 Electric Residential Rate - Schedule R -

Monthly Customer Charge $ 15.00Energy Charge (First 500 kWh) 500.00 x $0.06955 $ 34.78Energy Charge (Over 500 kWh) 1,019.37 x $0.08687 $ 88.55Fuel Recovery Charge 1,519.37 x $0.105051 $ 159.61Emergency Water-well/Wasterwater Charge (Over 500 kWh) 1,019.37 x $0.00279 $ 2.84Current Period Statement Amount $ 300.78

** Fuel Recovery Charge reflects the new Levelized Energy Adjustment Clause (LEAC) rate approved by the PUC effective February 1, 2017.* Account overdue, subject to immediate disconnection without further notice.* Payment in full required. Please disregard if payment has been made.

Switch off TVs, stereos and other electrical equipment rather than leaving them on standby.

ENERGYSAVINGTIPS

Upon Receipt $622.25

GP022017 R1 C1********SINGLE-PIECE 96913 FLORENCIO,ELENITA R

20322031233332011100103320103300300131321032111133022301123230103

03021212020213020212020302121212031202021203120202020312021202031212020203121202020312120202031212020203121202030212120485 275542473878

Switch off TVs, stereos and other electrical equipment rather than leaving them on standby.

ENERGYSAVINGTIPS

$244.60 $-244.60 $0.00 $238.94 $0.00 $238.94

02/17/2017

03/07/2017

1600

1200

800

400

0Dec Nov Oct Sep Aug Jul Jun May Apr Mar Feb Jan

Current Rdg Previous Rdg Multiplier Consumption Unit Days AveDlyRead Date Meter Nbr 02/14/2017 ................ 44402.94 43201.24 1 1,201.70 KWH 28 42.92

Billing Period Statement Item Quantity x Rate Amount01/18/2017 - 02/14/2017 Electric Residential Rate - Schedule R -

Monthly Customer Charge $ 15.00Energy Charge (First 500 kWh) 500.00 x $0.06955 $ 34.78Energy Charge (Over 500 kWh) 701.70 x $0.08687 $ 60.96Fuel Recovery Charge 1,201.70 x $0.105051 $ 126.24Emergency Water-well/Wasterwater Charge (Over 500 kWh) 701.70 x $0.00279 $ 1.96Current Period Statement Amount $ 238.94

** Fuel Recovery Charge reflects the new Levelized Energy Adjustment Clause (LEAC) rate approved by the PUC effective February 1, 2017.

Switch off TVs, stereos and other electrical equipment rather than leaving them on standby.

ENERGYSAVINGTIPS

03/07/2017 $238.94

GP022017 R2 C2********SINGLE-PIECE 96913 HIPOLITO,MARY K

30332211312331011111122103310030101113300301200010312001001120320

03021212021213020202020302121202130202121203021202020312120202031212020203121202020312120202031212020203121202030212120485 372809037898

Switch off TVs, stereos and other electrical equipment rather than leaving them on standby.

ENERGYSAVINGTIPS

$297.94 $-142.91 $155.03 $143.48 $0.00 $298.51

02/17/2017

Upon Receipt

900

675

450

225

0Dec Nov Oct Sep Aug Jul Jun May Apr Mar Feb Jan

Current Rdg Previous Rdg Multiplier Consumption Unit Days AveDlyRead Date Meter Nbr 02/14/2017 ............... 35420.76 34709.29 1 711.47 KWH 28 25.41

Billing Period Statement Item Quantity x Rate Amount01/18/2017 - 02/14/2017 Electric Residential Rate - Schedule R -

Monthly Customer Charge $ 15.00Energy Charge (First 500 kWh) 500.00 x $0.06955 $ 34.78Energy Charge (Over 500 kWh) 211.47 x $0.08687 $ 18.37Fuel Recovery Charge 711.47 x $0.105051 $ 74.74Emergency Water-well/Wasterwater Charge (Over 500 kWh) 211.47 x $0.00279 $ 0.59Current Period Statement Amount $ 143.48

** Fuel Recovery Charge reflects the new Levelized Energy Adjustment Clause (LEAC) rate approved by the PUC effective February 1, 2017.* Account overdue, subject to immediate disconnection without further notice.* Payment in full required. Please disregard if payment has been made.

Switch off TVs, stereos and other electrical equipment rather than leaving them on standby.

ENERGYSAVINGTIPS

Upon Receipt $298.51

GP022017 R3 C3********SINGLE-PIECE 96913 BALLON,JOSE

20200010120021132231122011132233001232122133101013031101032102233

03021212021203021202120302021202030212120203021212121302020202031212020203121202020312120202031212020203121202030212120485 817737247765

IMPORTANT CUSTOMER INFORMATION Visit our Website at www.guampowerauthority.com

GPWA Customer Service Location and Business Hours

Offices are open Monday thru Friday, Saturday at GPWA Upper Tuman office, closed on Holidays. Business hours subject to change

without notice. Payments can be made at various financial institutions, Guam Waterworks Authority and the Treasurer of Guam.

Gloria B. Nelson Public Service Bldg. 688 Route 15, Fadian Mangilao

7:00 am - 5:00 pm

Hagatiia Satellite Office 103 Julale Shopping Center

8:00 am - 5:00 pm

GPWA UpperTumon Office 578 N. Marine Corps Dr., Tamuning

7:30 am - 6:00 pm I 9:00 am - 1 :00 pm

By Phone: GPA EZ -Pay by Phone Contact (671) 647-5787/8/9 7AM -6PM; Automated Pay by Phone (IVR) 1-855-977-2002 24 hours; Mobile App: Pay GPWA.

Simply search for the following key words - Pay GPWA, Guam Power, Guam Water, and Guam Utilities in the Apple App store or in the Google Play Store.

Via Online: GPA online payment PayGPA at https://www.paygpa.com/. We accept VISA, MasterCard and Discover for the Residential Customers. Commercial Accounts

are restricted to MasterCard only. Contact us for all inquiries at Customer Service Call Center (671) 647-5787 /8/9 or email us at customersfirst@gpagwa.com.

EMERGENCY 24-HOUR SERVICE Dispatcher: (671) 475-1472/3/4 • Non-receipt of energy statement does not prevent your account from becoming due or payable.

• All Energy Statements are past due if unpaid 15 days after the "Statement Date"

• Past due balance must be paid at a GPA Customer Service Office to ensure timely receipt of your payment and to avoid service

interruptions. Restoration of service may take up to 48 hours once full payment has been made.

• Your service may be disconnected if payment is received after the stated due date. If your service is disconnected, you may be required

to pay your energy statement in full plus a reconnection fee, a service establishment charge and a cash deposit before your service is

restored.

• Late Payment. Whenever a payment of a regular Energy Statement for electric service is received after 5:00 pm of the date specified

in the original energy statement as the date such payment is due, an additional charge of .75% of the amount of said statement shall

be assessed as your late payment charge.

• When usage on your statement is Estimated. We try to read your meter each month, but if for some reason we cannot, your energy

statement will be based on an estimate of recent average use. You are responsible for ensuring that your meter is unobstructed and

accessible.

• Moving or Starting New Service. Please visit our office at least two business days before moving or starting new service.

• Life Support or Emergency Equipment. Please contact Customer Service if anyone living in your home is dependent on life support

or emergency equipment. However, because unplanned outages can and do occur, it is important for customers on life support to

make alternative plans should the power go out at their homes.

• For other information regarding your service, account charges and rate schedules, please visit our website at

www.guampowerauthority.com or call Customer Service.

To report illegal hookups/connections or suspected wrong doing at GPA call the Internal Audit Office.

Hotline Number: 671-648-3199 or email to ia-rps@gpagwa.com. All reports are held in strict confidence.

Update My Information

Please allow 1-2 energy statement cycles for changes to take effect.

Your Account Number:--------------- Account Holder's Email: ----------------­

Change my mailing address to street address/PO Box: -------------------------------

City: --------------------- State/Territory: --------- ZIP: ---------

Home Phone No.: ------------- Work Phone No.: Cell Phone No.: _______ _

Name of Account Holder: -------------- Account Holder's Authorization Signature -----------

EXHIBIT C - SAMPLE OUTGOING ENVELOPE