AmberBaker-
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1 Amber E. Baker 9707 Greenmeadow Circle, Glen Allen, VA 23060 804-539-9264 | [email protected] PROFILE Highly-equipped and reliable Operations Professional with over 10 years’ experience in coordinating, planning, and supporting daily operational and administrative functions in high-volume, fast-paced work environments. Proactive and results-oriented in facilitating complex, deadline-driven operations; able to identify goals and priorities, and resolve issues in initial stages. Self-starter, team player, and quick learner who always exceeds expectations. EXPERIENCE Trane Commercial Systems Ashland, VA Resource Coordinator 2014 – Present ● Coordinate field activities and operational resources for a team of 35 Service Technicians (Controls and Mechanical) ● Evaluate project scopes/workload and assign personnel, materials, subcontractors, and equipment based on project needs ● Use multiple computer software programs daily such as MS Office, Click, Wennsoft, and Trane Sales Tools to manage technicians daily schedules and dispatch service calls ● Clear and concise written and verbal communication with department managers, employees, and customers to ensure scope of work and time requirements are well communicated and met ● Maintained quality and high degree of accuracy while maximizing output under strenuous deadlines ● Formally awarded Rookie of the Year, 2014 Capital One Glen Allen, VA Senior Customer Service Representative 2013 – 2014 ● Responsible for educating cardholders on comprehensive rewards program and redemption options ● Investigate and correct account errors and deescalate frustrated customers using empathy, soft skills, and providing prompt, first-call resolutions ● Document all customer contact in accordance with established guidelines ● Create and implement associate-engaging contests to boost customer satisfaction and agent performance Richmond Outreach Center Richmond, VA Public Relations and Event Coordinator 2007 – 2013 ● Responsible for planning, organizing, and executing city-wide events and work functions with thousands in attendance, as well as exercised initiative in implementing improvements to event planning processes ● Prompted substantial media coverage through submission of press releases and developed key relationships with media professionals, business owners, vendors, and community leaders
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Amber E. Baker 9707 Greenmeadow Circle, Glen Allen, VA 23060
804-539-9264 | [email protected]
PROFILE
Highly-equipped and reliable Operations Professional with over 10 years’ experience in coordinating, planning, and supporting daily operational and administrative functions in high-volume, fast-paced work environments.
Proactive and results-oriented in facilitating complex, deadline-driven operations; able to identify goals and priorities, and resolve issues in initial stages.
Self-starter, team player, and quick learner who always exceeds expectations.
EXPERIENCE
Trane Commercial Systems Ashland, VA
Resource Coordinator 2014 – Present
● Coordinate field activities and operational resources for a team of 35 Service Technicians (Controls and Mechanical) ● Evaluate project scopes/workload and assign personnel, materials, subcontractors, and equipment based on project needs
● Use multiple computer software programs daily such as MS Office, Click, Wennsoft, and Trane Sales Tools to manage technicians daily schedules and dispatch service calls
● Clear and concise written and verbal communication with department managers, employees, and customers to ensure scope of work and time requirements are well communicated and met
● Maintained quality and high degree of accuracy while maximizing output under strenuous deadlines
● Formally awarded Rookie of the Year, 2014
Capital One Glen Allen, VA
Senior Customer Service Representative 2013 – 2014
● Responsible for educating cardholders on comprehensive rewards program and redemption options
● Investigate and correct account errors and deescalate frustrated customers using empathy, soft skills, and providing prompt, first-call resolutions
● Document all customer contact in accordance with established guidelines
● Create and implement associate-engaging contests to boost customer satisfaction and agent performance
Richmond Outreach Center Richmond, VA
Public Relations and Event Coordinator 2007 – 2013
● Responsible for planning, organizing, and executing city-wide events and work functions with thousands in attendance, as well as exercised initiative in implementing improvements to event planning processes
● Prompted substantial media coverage through submission of press releases and developed key relationships with media professionals, business owners, vendors, and community leaders
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● Increased donor base from 150 to over 1,000 in two years and generated over $40,000 in donations within appointed deadlines for annual community service events
● Content management and copywriting for website and managed all social media and email marketing, accumulating over 10,000 collective subscribers and followers in under two years
Carousel Signs & Designs Rockville, VA
Sales Assistant 2006 – 2007
● Assisted sales team by creating work orders, submission of proposals, data entry, and processing daily expense reports
● Performed a variety of internet research functions
● Handled and organized all county permitting
EDUCATION
Woodbridge Senior High School Woodbridge, VA
Diploma 2003
