Amanda A. Los2415 Bauer Road 630-715-3794North Aurora IL. 60542 aam0921@gmail.com

Career SummaryHighly skilled and self-motivated professional, who promotes a collaborative and positive team environment. Relationship-based leader that possesses the ability to provide administrative oversight and staff leadership, while promoting the organization’s strategic plan. Change agent who develops and implements improved processes that result in exceptional quality and service standards.

Education2009-2012 Lewis University, M.S.N. with certificate in Nursing Administration1998-2001 Aurora University, B.S.N.1996-1998 Southern Illinois University at Edwardsville1993-1996 Waubonsee Community College, A.A.S.

Professional Experience1998-present Delnor Community Hospital2013-present functioning as a Clinical Shift Coordinator

Responsible for day-to-day operations with 24/7 accountability to staff department and be a resource as needed.

Responsible for coachings, evaluations, compliance and patient care practices of 25 staff members.

Staff and schedule nursing personnel while determining appropriate staff mix, including making recommendations to hire more IHR staff and temporary agency.

Responsible for the selection, development, and motivation of staff. Develops and sustains an environment that supports excellence in clinical nursing

practice through planning and implementation of performance improvement programs that result in positive patient outcomes.

Ensure staff is accountable to code of conduct, empower staff, and support an environment of ownership.

Collaborate and assume leadership role in interdisciplinary care planning to help strategically facilitate throughput of patient population.

Functions as an expert clinical resource and clinical leader in problem and crisis. Precepts, mentors and coaches staff and students. Facilitates teamwork to ensure patient core measures are being maintained. Monitors and coordinates patient care and staff needs. Facilitates the communication of significant information to providers, staff,

patient, family, and other members of multidisciplinary team. Resilient and flexible in a changing environment.

2004-2013 PCC (Patent Care Coordinator/charge nurse) in ED2002-2004 PCN (Patient Care Nurse) in ED2001-2002 PCN (Cardiac/tele) on 3S1998-2001 PCT (patient care technician/Telemetry Technician) on 3S1996-1998 PCT, Memorial Hospital in the Medical/Surgical unit

2001-2002 RN, Loyola University Medical Center in the ED • Performed direct bedside clinical care in a culturally diverse level 1 trauma center. • Utilized appropriate patient care protocols relating to the physical and

psychological needs of neonatal, pediatric, adolescent and geriatric patient.Committees

Schedule committee: moved department from paper schedule to electronic scheduler, oversight of scheduling process. Worked collaboratively with director to recruit staff proactively, rearrange staffing model, and monitor staff compliance with staffing guidelines.

Developed Staff advisory committee to address staff engagement and morale, and to establish a cohesive, team-oriented, and accountable culture. Developed charter, mission and vision, and implemented an action plan to improve staff morale and ownership with department initiatives.

Facilitator SCOUT (Patient Satisfaction committee): collaborative with patient satisfaction department, monitored trends in patient satisfaction scores. Developed rounding to influence logs and empowered members to hold colleagues accountable to high quality standards.

Facilitator of Stroke, collaboratively developed standard of work to decrease door to CT times. Developed front-end and ambulance processes which dramatically improved door to CT times.

Facilitator Relief Charge Nurses: collaborates with team of relief charge RNs to develop standard of work for the Charge Nurse. Developed competency checklist to ensure standards in training to role.

Member of Teamwork & Communication project: collaborative team that developed and revamped the ED patient care model.

Scholarships Created clinical ladder program for middle managers by utilizing extensive

literature review, Relationship Based Care model, The Nursing Leadership Institute Competency Model, and Kanter’s theory of structural empowerment and organizational behavior.

Proficient at writing business plans, executive summaries, obtaining IRB approval & running focus groups for research projects.

Developed and wrote standard of work for RN patient care processes to increase efficiency and streamline care.

Created algorithms to guide staff to decide when to initiate standing orders. Participated in Leadquest Part I & II. Assisted with strategic planning for Emergency department, developed SWOT

analysis, mission, vision, and values. Leader in RIE/LEAN events. Active participant and supporter of process improvement events.

Professional Organizations 2005-present ENA 2011, Sigma Theta Tau International

Current Licensure and Certifications

TNS, ECRN, ACLS, PALS, CPR, & TNCCReferences: Available upon request