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amandajane1985@icloud.com

Amanda FrancisPROFILE

I am a hard working individual with good professional knowledge, excellent communication skills which I use daily in and out of my department. In my spare capacity I am continually helping others less experienced than myself. I work extremely hard and always eager to achieve the desired results. Fully capable and composed I do not crumble under pressure. An experienced team motivator and leader with excellent interpersonal and analytical skills, thrives on new challenges and would be an asset to any team.

KEY SKILLS AND EXPERIENCE

● 6 years experience in hotel services, tasks including silver service, function planning, maintaining high levels of food hygiene standards.

● Maintained ships Defect Logs.● Key member of the first aid team onboard.● Provided hospitality training and gave first aid briefs to the ships company.● Frequently trained in maritime fire fighting, damage control, sea safety and sea survival.● 6 Months experience working in a 5 star Hilton Hotel in the food and beverage department.● 18 Months experience as a Travel Agent.

CAREERWAGAMAMA – Front Of House Team Member Sep 2013 - current

Making sure all customers have an excellent experience. Reading the customers wants and needs. Being flexible and reliable for the needs of the business. Taking charge of the team members and making sure all tasks are carried out to the required standard. Team work, this is a very fast paced restaurant so being fast and still being able to be effective and look after

your guests are very important. Dealing with any cash payments, serving tables, running food, working behind the bar. Communicating with the whole team including BOH. Upselling and Sampling.

TRAVEL AGENT – OCEAN FLORIDA TRAVEL AGENT – AFFINION INTERNATIONAL TRAVEL 2012 –Sep 2013

● Taking a high volume of calls on a daily basis from customers looking to book their holiday.● Making the customers experience memorable and telling them everything they need to know about their

holiday destination ensuring they will return to book their next one with you. ● Regular training from external agencies.● Accountable for updating the team and the sales in the absence of the Team Leader.● Representing Affinion Travel on Educational visits.● Administration tasks such as amending invoices, using Microsoft Office and sending out the relevant

correspondence to the customers. ● Achieving sales targets on a monthly basis.● Using systems such as Galileo, Viewdata and Siebal.

FOOD AND BEVERAGE ASSISTANT – HILTON HOTEL 2011-2012

● Responsible for greeting customers and taking their food and drink orders.● Liaising with the chefs about any special requirements for the customers or large parties.● Setting up rooms ready for functions.● Clearing down after every function.● Regular food hygiene training and health and safety in the workplace training.

STEWARD – ROYAL NAVY 2005 – 2011HMS RALEIGH - 2005

● Trained at HMS Raleigh achieving an NVQ level 2 in Food and Drink Service in 2005.HMS ST ALBANS - 2006

● After successfully completing my Naval and Trade training I went on to join HMS ST ALBANSAnd went on a 6 month deployment to the Gulf. During my time on the ship I was the Captain’sSteward and also looked after any VIPs that came to visit the ship.

● Completed a year and all my training in order to get promoted to Steward First Class.HMS DUMBARTON CASTLE – 2007-2008

● Having completed all the relevant training I was accepted to join a small ship where more experienced personnel can serve.

● The ship was based in the Falkland Islands and I was one of two stewards so we carried out a lot of duties which included first aid, fire fighting, ships protection and also worked in the galley helping the chefs prepare for meals.

● Was involved in the decommissioning ceremony of the ship and setup Captains dinner parties for various VIP’s including veterans that fought in the Falklands war and the First Sea Lord.

Leading Rates Leadership Course (RNLA 102) – HMS Collingwood -2009 ● Successfully completed; CMI Level 3 – First Line Management CMI Level 3 (QCF) and CMI Level 2 – Diploma

in Team Leading. HMS WESTMINSTER – 2009 – 2011

● Having served on different ships and developing my skills I got promoted to Leading Hand.● Leading hand of the mess deck ensuring all 26 girls were doing their duty in keeping the mess in a good

condition and also carrying out security rounds. ● Having regular meetings with the Executive department and feeding back any news to the mess deck.● Equality and Diversity advisor.● Dealing with accounts (Sage).● Departmental Training Co-ordinator● Tasked with drafting Memoranda regarding all aspects of training, development and management within the

department. ● In charge of the day-to-day running of the office, planning work rotas, duties and supervising meal times.● Writing up appraisal reports for my team and often giving feedback on their performances.

● NVQ Level 2 – Food and Drink Service.● CMI Level 3 – First Line Management CMI Level 3 (QCF).● CMI Level 2 – Diploma in Team Leading.● NVQ Level 2 – Working with others and improving own learning.● Level 3 Award in Supervising Food Safety in Catering.● Experienced in the use of Microsoft Word, PowerPoint and Excel.● Foundation Certificate in Health and Safety in the Workplace.

● PENILEE SECONDARY SCHOOL – GLASGOW 1998 - 2002GCSE: English, Maths, Science, Home Economics, Art, French, Geography.

QUALIFICATIONS & TRAINING

EDUCATION

● Computer Literate on all Microsoft Office Tools● Physically Fit.● Personal Development Record (Portfolio) available on request.● Willing to travel / work unsociable hours.

● Watching sporting events and travel.● Theatre.● Reading, Music and Films.

PERSONAL

LEISURE PURSUITS