AMADEUS Passenger Name Record (PNR) User Guide - Apr2014

Amadeus Central System: Passenger

Name Record User Guide

amadeus.com

YOUR USE OF THIS DOCUMENTATION IS SUBJECT TO THESE TERMS Use of this documentation You are authorised to view, copy, or print the documentation for your personal use only. The content included in the documentation may not be sold, transferred, redistributed, retransmitted, published or commercially exploited in any way without the express advance written permission of Amadeus. This documentation is provided on an “AS IS” basis and Amadeus makes no representations or warranties regarding the content of the documentation, and hereby disclaims all warranties, including without limitations, those of accuracy, non-infringement, condition, merchantability and fitness for a particular purpose. Also, Amadeus does not provide any maintenance or support in using this documentation. Data ownership This documentation and all related Intellectual Property rights are the exclusive property of Amadeus. A limited licence is hereby granted to you to use the documentation and the related Intellectual Property rights for the sole purpose indicated above. You acknowledge that the documentation contains valuable information which constitutes Intellectual Property of Amadeus and that if you use, modify or distribute the documentation for unauthorised purposes, you will be liable to Amadeus for any damages it may suffer. The examples in this document are for illustrative purposes only. The naming of particular airlines, hotels, car rental agencies, or other companies in these examples does not constitute an endorsement, express or implied, of Amadeus by these companies or of these companies by Amadeus. Product offers, prices, terms and other information provided herein are subject to change without notice. You should determine the appropriateness of any product for your intended purpose and needs. © 2014 Amadeus s.a.s. All Rights Reserved. Edition 6.1 For [Product Name] [Release] Job Number 3517 FE 0414 Published by : Amadeus Global Learning Services (Distribution and IT) e-mail: [email protected] January 2014

© 2014 Amadeus s.a.s. - All Rights Reserved i

Table of Contents

Before You Start ..................................................................................... 1 What's New in this Document ............................................................... 2

Chapter 1

PNR Basics ............................................................................................. 3 Introduction .......................................................................................... 3 Name Element ..................................................................................... 4 Itinerary Element .................................................................................. 8 Contact Element ................................................................................. 11 Ticketing Arrangement Element ......................................................... 12 Received From Element ..................................................................... 14 End Transaction ................................................................................. 14 Ignore Transaction ............................................................................. 15 Reservation Number .......................................................................... 16 PNR Header ....................................................................................... 17

Chapter 2

Using Optional Elements ..................................................................... 19 Special Service Requests .................................................................. 19 Seat Requests.................................................................................... 22 Ancillary Services Requests ............................................................... 25 Frequent Flyer Information ................................................................. 28 Remarks............................................................................................. 29 Queue Option Indicators .................................................................... 31 Other Service Information .................................................................. 32 Ticketless Bookings ........................................................................... 33 Passenger and Segment Association ................................................. 33

Chapter 3

Individual PNR Security ....................................................................... 37

Chapter 4

Using Special Segments ...................................................................... 41 Married Segments .............................................................................. 41 Open Segments ................................................................................. 42 Waitlist Segments .............................................................................. 43 Information Segments ........................................................................ 43 Passive Segments ............................................................................. 45

Amadeus Central System: Passenger Name Record User Guide

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Auxiliary Segments ............................................................................ 48

Chapter 5

Booking Special Passengers .............................................................. 49 Unaccompanied Minors ...................................................................... 49 Stretcher Passengers ......................................................................... 50 Extra Seats for Cabin Baggage .......................................................... 51 Extra Seats for Comfort ...................................................................... 53 Group PNRs ....................................................................................... 54

Chapter 6

Retrieving PNRs ................................................................................... 57

Chapter 7

Purged PNRs ........................................................................................ 63

Chapter 8

Modifying PNRs .................................................................................... 65

Chapter 9

Printing a PNR ...................................................................................... 77

Chapter 10

Displaying PNR History ....................................................................... 79

Chapter 11

Passenger Load Lists .......................................................................... 83

Index ..................................................................................................... 85

© 2014 Amadeus s.a.s. - All Rights Reserved 1

Before You Start

Purpose of this Document

This document explains all aspects of using the Passenger Name Record (PNR).

Scope

The aim of this document is to reinforce the lessons you learn in the Amadeus System Certification e-Learning courses, prepare for the prerequisite test before a classroom training session, as well as providing a structure for teaching the course content to your customers.

The objective of the Amadeus Central System certification learning path is to provide a high standard of knowledge and experience in order for the participants to prepare for a prerequisite test ready for classroom course.

This guide provides help in understanding the material presented in the Amadeus System Certification (ASC) course.

It is designed to help you:

• Understand important concepts about the PNR

• Perform tasks

• Locate additional information in the Amadeus Online Help

Audience

This user guide is intended for Amadeus Commercial Organisations (ACOs) and system user airline staff following the Amadeus Central System certification learning path.

Prerequisites

The prerequisites for the use of this document are as follows:

• Understanding air availability display

• Understanding schedule display

• Understanding timetable display


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Latest Version of this Document

For Travel Agencies:

For the latest version of this document, and other reference material, please contact your local Amadeus Commercial Organisation (ACO).

Feedback on this Document

Your feedback is very important, and will help us to improve this document.

Please email us with your comments and suggestions:

[email protected]

What's New in this Document This edition includes the following changes:

Change Topic

New functionality • Reservation Number on page 16 • Ancillary Services Requests on page 25 • How to Explore PNR History on page 81

Modified functionality • How to Add Passenger Contact Information on page 12

• How to Save a PNR on page 14 • PNR Header on page 17 • How to Request a Seat on page 22 • How to Add General and Corporate Remarks on

page 29 • How to Retrieve a PNR on page 57


Chapter 1

PNR Basics

Introduction This chapter describes the Amadeus Passenger Name Record (PNR) and explains how to create, update, save or ignore it.

For more information, see HE PNR.

What Is a PNR?

A PNR contains the details of a passenger's reservation and other information related to a passenger's trip. PNRs can also contain information to assist airline personnel with passenger handling.

PNRs remain active in the distribution system for four days after the date of the last active or inactive segment in the itinerary. Once a PNR is purged, you can still retrieve it up to three years in the past.

The items of information that make up a PNR are called elements. A PNR can contain a maximum of 999 elements. These elements can be either mandatory or optional. The mandatory elements are:

• Name

• Itinerary

• Contact

• Ticketing

• Received From

After you have entered the five mandatory elements, you use an end of transaction entry to file the record in the distribution system.

When creating a PNR, you can enter the elements in any order. As the system accepts each element, it assigns a number and places it in the proper sequence.

What Is a Record Locator?

When a PNR is created in the system, it's assigned a unique, six-character code, called a record locator, which allows you to retrieve the PNR and modify it if you need to.


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PNR Features

Here are some of the unique features of PNRs in Amadeus:

• All elements are numbered consecutively, making modifications easier.

• All names are displayed individually, even though two passengers may have the same family name.

• By default, the system arranges the names in a PNR in alphabetical order by family name.

However, an office can choose to display names in the order in which they are entered, which requires an office profile update.

• Each name is numbered according to its display order.

This numbering is used for reference when you need to add passenger association to other PNR elements.

Name Element The name element is used:

• To insert names for individual passengers when you create a PNR.

• To add individual names for a group.

Note: You can enter up to nine names in a non-group PNR.

At least one name element is mandatory for the creation of a PNR and to end transaction on a retrieved PNR.

Each name is numbered according to its display order. This is used for reference when you need to add passenger association to other PNR elements.

How to Add Passengers with the Same Family Name

You can add a name element for one or more passengers with the same family name.

Single Passenger

To enter a name element for a single passenger, type:

NM 1 BARCLAY/ADAM MR

NM Name element transaction code

1 Number of passengers with the same family name, each occupying a seat

BARCLAY/ADAM MR Passenger family name, slash, first name, title

System response:

RP/NCE1A0950/ 1.BARCLAY/ADAM MR

Note: The family name must contain between 2 - 57 characters.

Chapter 1 PNR Basics


The system automatically:

• Adds the office identification to the PNR header line

• Numbers the name element

• Begins to create the PNR

Multiple Passengers

To create more than one passenger with the same family name, enter:

NM 2 BARCLAY/ADAM MR /ANN MRS



BARCLAY/ADAM MR Family name, slash, first name, title

/ANN MRS Slash, second person's first name, title

System response:

RP/NCE1A0950/ 1.BARCLAY/ADAM MR 2.BARCLAY/ANN MRS

How to Add Passengers with Different Family Names

To add passengers who have different family names, enter:

NM 1 BARCLAY/ANN MRS 1 BLACK/ANDREW MR



BARCLAY/ANN MRS Family name, slash, first name, title

1 Number of passengers with next family name

BLACK/ANDREW MR Family name, slash, first name, title

System response:

RP/NCE1A0950/ 1.BARCLAY/ANN MRS 2.BLACK/ANDREW MR


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How to Add a Child or Infant

There are special formats you must use if you are entering the name of a child or infant on a PNR.

Add a Child

To add a child to a PNR, you must enter the child passenger type code. Enter:

NM 1 BARCLAY/JOEY (CHD/05APR04)



BARCLAY/JOEY Family name, slash, first name

(CHD/05APR04) Open bracket, child indicator, slash, birth date, close bracket

System response:

RP/NCE1A0950/ 1.BARCLAY/JOEY(CHD/05APR04)

Note: Passengers between the ages of 2 and 11 are considered child passengers.

Add an Infant

To add an infant to a PNR, you must associate the infant to an adult passenger and add the infant passenger type code. Enter:

NM 1 BARCLAY/ANN MRS (INF/MARY/10JAN08)



BARCLAY/ANN MRS Adult passenger's family name, slash, first name, title

(INF/MARY/10JAN08) Open bracket, infant indicator, slash, infant's first name, slash, birth date, close bracket

System response:

RP/NCE1A0950/ 1.BARCLAY/ANN MRS(INF/MARY/10JAN08)

If the infant has a different family name, enter:

NM 1 BARCLAY/ANN MRS (INF JONES/MARY/10JAN08)

System response:

RP/NCE1A0950/ 1.BARCLAY/ANN MRS(INFJONES/MARY/10JAN08)



Associate an Infant to a Passenger

You can associate an infant to a passenger on an existing PNR.

Here is an example of names on an existing PNR:

RP/NCE1A0950/ 1.BARCLAY/ADAM MR 2.BARCLAY/ANN MRS

To associate an infant to a passenger number with the same family name, enter:

2/ (INF/MARY/10JAN08)

2/ Associate with passenger number 2, slash

(INF/MARY/10JAN08) Open bracket, infant indicator, slash, infant's first name, slash, birth date, close bracket

System response:

RP/NCE1A0950/ 1.BARCLAY/ADAM MR 2.BARCLAY/ANN MRS(INF/MARY/10JAN08)

To associate an infant to a passenger with a different family name, enter:

2/ (INF JONES/MARY/10JAN08)

System response:

RP/NCE1A0950/ 1.BARCLAY/ADAM MR 2.BARCLAY/ANN MRS(INFJONES/MARY/10JAN08)

Add the Child Indicator to a Passenger Name

You can add the child indicator to a passenger on an existing PNR.

Here is an example of names on an existing PNR:

RP/NCE1A0950/ 1.BARCLAY/ADAM MR 2.BARCLAY/ANN MRS 3.BARCLAY/JOEY

To add the child indicator to passenger number 3, enter:

3/ (CHD/05APR04)

3/ Associate with passenger number 3, slash

(CHD/05APR04) Open bracket, child indicator, slash, birth date, close bracket

System response:

RP/NCE1A0950/ 1.BARCLAY/ADAM MR 2.BARCLAY/ANN MRS 3.BARCLAY/JOEY(CHD/05APR04)


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How to Remove a Child or Infant Indicator

You can remove the child or infant indicator from a passenger name in an existing PNR.

Here is an example of a PNR with both child and infant indicators:

RP/NCE1A0950/ 1.BARCLAY/ADAM MR 2.BARCLAY/ANN MRS(INF/MARY/10JAN08) 3.BARCLAY/JOEY(CHD/05APR04)

Remove the Child Indicator

To remove the child indicator from passenger number 3, enter:

3 /

System response:

RP/NCE1A0950/ 1.BARCLAY/ADAM MR 2.BARCLAY/ANN MRS 3.BARCLAY/JOEY

Remove the Infant Indicator

To remove the infant indicator from passenger number 2, enter:

2 /

System response:

RP/NCE1A0950/ 1.BARCLAY/ADAM MR 2.BARCLAY/ANN MRS 3.BARCLAY/JOEY(CHD/05APR04)

Itinerary Element A segment is called an itinerary segment in a PNR and can contain the following elements:

• Air segments.

• Segments for associated travel services like a hotel, a rental car, a ferry crossing, a cruise, a tour and ground transportation.

How to Create Short-Sell Entries

When you request an availability or schedule display, you can sell directly from the screen.

Here is an example of an availability display:

1 AF 022 P3 FL J9 C9 D9 I3 Y9 /CDG2E JFK 1 0825 1015 E0/772 7:50 B9 K9 H9 T9 V9 W9 L9 Q9 GR UR



To book a single segment, or to book connections with the same class, enter:

SS 1 C 1

SS Segment sell transaction code

1 Number of seats

C Class of service

1 Availability or schedule line number

System response:

RP/NCE1A0950/ 1 AF 022 C 15JUN 1 CDGJFK DK1 0825 1015 15JUN E 0 772 BM

Note: If the segment is eligible for electronic ticketing, an E appears after the departure date.

Multiple Seats

If you want to sell multiple seats in the same class, you increase the number in your entry.

From the sample availability display above, enter:

SS 3 Y 1

System response:

RP/NCE1A0950/ 1 AF 022 Y 15JUN 1 CDGJFK DK3 0825 1015 15JUN E 0 772 BM

Multiple Classes on Connecting Flights

If you are selling a connecting flight, you can request different classes of service on each flight in one entry.

Here is an availability display example:

1 AF7711 Y9 S9 B9 K9 V9 L9 M9 /NCE 2 CDG2F 0755 0930 E0/321 Q9 W9 GR AF 012 P6 F5 J9 C9 D9 I9 Z9 /CDG2E JFK 1 1030 1245 E0/77W 10:50 E5 OL Y9 B9 K9 H9 T9 V9 W5 L9 Q9 GR UR


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To sell a different class on each connecting flight, enter:

SS 1 M K 1


1 Number of seats

M Class of service on first flight in the itinerary

K Class of service on the second and remaining flights in the itinerary

1 Availability line number

System response:

RP/NCE1A0950/ 1 AF7711 M 15JUN 1 NCECDG DK1 0755 0930 15JUN E 0 321 B 2 AF 012 K 15JUN 1 CDGJFK DK1 1030 1245 15JUN E 0 77W MS

How to Sell from a Dual-Availability Display

When you make a request for a dual-city pair availability display, you can sell a seat for each flight in one entry.

Here is an example of a dual-city availability display:

AN15JUNCDGJFK*21JUN ** AMADEUS AVAILABILITY - AN ** JFK JOHN F KENNEDY.USNY 31 MO 15JUN 0000 1 AF 022 P3 FL J9 C9 D9 I3 Y9 /CDG2E JFK 1 0825 1015 E0/772 7:50 B9 K9 H9 T9 V9 W9 L9 Q9 GR UR 2AF:DL8600 C7 D7 S7 I7 Y7 B7 M7 CDG2E JFK 1 0825 1015 E0/772 7:50 H7 Q7 K7 L7 U7 T0 3AF:DL9334 C7 D7 S7 I7 Y7 B7 M7 CDG2E JFK 1 1030 1245 E0/77W 8:15 H7 Q7 K7 L7 U7 T0 ** AMADEUS AVAILABILITY - AN ** CDG CHARLES DE GAUL.FR 37 SU 21JUN 0000 11 AF 023 P3 F3 J9 C9 D9 I9 Z7 /JFK 1 CDG2E 1630 0600+1E0/772 7:30 Y9 B9 K9 H9 T9 V9 W8 L9 GR UR 12AF:DL8601 C7 D7 S7 I7 Y7 B7 M7 JFK 1 CDG2E 1630 0600+1E0/772 7:30 H7 Q7 K7 L7 U0 T7 13 AA 044 J7 R7 D7 Y7 B7 H7 K7 JFK 8 CDG2A 1745 0725+1E0.763 7:40 M7 V7 W7 S7 Q7 L7 G7 O7

To sell from this screen, enter:

SS 1 Y1 * Y11


1 Number of seats

Y1 Class, availability line number

* Dual-city pair indicator

Y11 Class, availability line number

System response:

RP/NCE1A0950/ 1 AF 022 Y 15JUN 1 CDGJFK DK1 0825 1015 15JUN E 0 772 BM 2 AF 023 Y 21JUN 7 JFKCDG DK1 1630 0600 22JUN E 0 772 MB



How to Create a Long-Sell Entry

When you know all the details for a specific flight, you can book a seat using a long-sell entry, also called a direct-sell entry. The long-sell entry does not refer to an availability or schedule display.

To create a long-sell entry, enter:

SS LH969 C 23SEP MUCFRA 1


LH969 Airline code, flight number

C Class of service

23SEP Departure date

MUCFRA Origin and destination airport codes

1 Number of seats requested

System response:

RP/NCE1A0950/ 1 LH 969 C 23SEP 3 MUCFRA DK1 1100 1205 23SEP E 0 321 S

Contact Element The contact element is used as a point of contact for passengers. It can be any of the following:

• Home, business or mobile telephone number

• Email address

• Fax number

This element enables you to contact passengers if changes occur to their itinerary, or to advise them of other important information.

A PNR can contain up to 127 contact elements, each with a maximum of 90 characters.

You can also add the passenger's mailing or billing address, which allows you to send tickets or itineraries to them by mail.

How to Add an Office Contact Element

You can add a basic contact element that displays the default information for your office as specified in the office profile. Enter:

AP

System response:

RP/LONKP351S/ 1 AP LON (0181) 123 4567 - HAPPY TRAVEL LTD - A


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How to Add Passenger Contact Information

To specify passenger contact information, you can use any of the options shown in the table below. You can enter free-flow text after the entry.

Table: Contact Information Options

Entry Description

APH- Home telephone number

APM- Mobile telephone number

APB- Business telephone number

APE- Email address

APF- Fax number

AB Billing address

AM Mailing address

Note: The dash indicated in the entry is mandatory.

Here is a system display showing the contact elements from the table above:

RP/NCE1A0950/ 1 APB 07 115 677 2 APE [email protected] 3 APF 07 228 549 4 APH 07 123 123 5 APM 07 992 994 6 AB 12 PL DE GAULLE, PARIS, FR, 75001 7 AM 5 RUE DE BAC, PARIS, FR, 75006

For additional options, see HE AP.

Ticketing Arrangement Element The ticketing arrangement element indicates the type of ticketing arrangement used for the booking. It indicates when and where the tickets are to be issued to a passenger. A PNR can contain up to 127 ticketing elements.

For more information, see HE TK.



How to Add a Ticketing Arrangement Element

To add a ticketing arrangement element, enter:

TK TL 19SEP /1200 /MADIB0230

TK Ticketing arrangement element transaction code

TL Ticketing arrangement indicator

19SEP Date

/1200 Slash, time

/MADIB0230 Slash, ID of the office where the tickets are to be issued

System response:

RP/MADIB0900/ 1 TK TL19SEP/1200/MADIB0230

Ticket Arrangement Indicator Options

The table below describes some of the options you have for the ticketing arrangement indicator:

Table: Ticket Arrangement Indicator Options

Indicator Description

OK Ticket issued immediately No queue placement

TL Ticket time limit, used to request ticketing on a specific date and time Automatic queue placement (queue 8, category 1)

XL Automatic cancellation of the ticket if not issued by the specific date/time Note: A date on this entry is mandatory No queue placement

MA Tickets mailed to the passenger Automatic queue placement (queue 8, category 7)

AT Ticket issued at airport ticket office Automatic queue placement (queue 8, category 9)

There are some important points to remember when adding a date, time, or office identification to your entry:

• The date is mandatory when you use the XL ticketing arrangement.

• If you do not enter a date for the other ticketing arrangements, the system assigns the current date. The date you enter in the ticketing element can indicate:

- When the passenger wants the ticket to be issued.

- The last date the ticket can be issued.

- The date the ticket was actually issued.

• When you enter a time, the system regards this time as local time for that office.


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• The office ID is optional.

If you omit the office ID, the system assumes that the office ID is the one associated to the terminal where the booking was made.

For more options and details on the ticketing arrangement options, see HE TK.

Received From Element The received from (RF) element indicates who has made or updated a reservation. After you create or modify a PNR, you cannot file the PNR unless an RF element is present.

Note: In some markets, the received from (RF) element is not mandatory.

The RF element only appears in the PNR during the current session and is recorded in PNR history when the PNR is filed at the end of transaction.

There is no limit on the number of times you can enter or change an RF element when you are creating or modifying a PNR.

For more information, see HE RF.

How to Add a Received From Element

To add a received from element, enter:

RF MR BARCLAY

RF Received from element transaction code

MR BARCLAY Free-flow text

System response:

RP/NCE1A0900/ RF MRBARCLAY

Note: Spaces are optional when you enter the free-flow text. When the RF element is displayed in the PNR, the system removes all spaces.

End Transaction When you end the transaction, the PNR is stored in the system. You must retrieve the PNR again to make any modifications or to perform any other actions. See How to Retrieve a PNR on page 57.

How to Save a PNR

Once you have added the five mandatory elements, you have two options to end the PNR transaction, save the PNR, receive the new record locator and, if applicable, the reservation number.



End and Retrieve

The end and retrieve transaction code saves your PNR and redisplays it so you can continue working on it. Enter:

ER

If you enter this transaction code after creating a new PNR, the system returns the new record locator and, if applicable, the reservation number.

End Transaction

Using the end transaction entry saves the PNR, returns the new record locator and, if applicable, the reservation number, and closes the PNR. Enter:

ET

System response:

END OF TRANSACTION COMPLETE - Z472IX - 6X/1234-5678

Ignore Transaction You can ignore a PNR at any time during creation or modification. When you ignore a PNR during creation, all elements are ignored, and any flight, hotel, or car bookings are returned to inventory.

Note: A PNR that is left inactive for 180 minutes is automatically ignored by the system.

How to Ignore a PNR

To ignore a PNR, enter:

IG

System response:

>IG IGNORED

If you use the ignore transaction when modifying an existing PNR, the system ignores the updates, returns the PNR to its original form and files it in the system.

The system then displays the PNR record locator after the ignored message:

>IG IGNORED - Z472IX


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Ignore and Redisplay

When you want to ignore current updates to an existing PNR and have the PNR redisplayed on your screen in its original form, enter:

IR

If you make the ignore and redisplay entry on a PNR during creation, the system responds with the following message:

>IR RESTRICTED : PNR NOT FINISHED

Reservation Number Note: The reservation number feature is only available in PNRs involving

providers that subscribed the reservation number functionality.

A reservation number is a PNR identifier code containing eight to sixteen numeric characters. It is based on:

• The passenger's phone number or,

• A number chosen manually by the booking agent or,

• A number assigned automatically by the system.

Note: Reservation numbers are associated to service provider codes and are unique per provider.

To allocate a reservation number, you must simultaneously have:

• A PNR opened.

• A PNR not yet ticketed.

• Authorization to enter the reservation number.

For more information, see HE RESERVATION NUMBER.



PNR Header The header line is automatically generated by the system after the first entry in a PNR. The header line displays different information depending on whether the PNR is newly created or retrieved.

A newly created PNR includes the RP indicator followed by your office identification. This indicates that your office is responsible for the PNR.

Here is an example of a PNR:

RP/NCE1A0950/NCE1A0950 AG/SU 14MAY09/1341Z 2RRMM3 6X/1234-5678 1.BARCLAY/ADAM MR 2 6X 022 C 18NOV 3 CDGJFK HK1 0825 1035 18NOV E 6X/ 3 AP 07 123 123-H 4 TK TL15NOV/NCE1A0950

Office IDs for the responsible office and queuing office

Agent sign and duty code of the agent who created the PNR or made the last update

Date and time of PNR creation or last update

Record locator

Reservation number (when applicable)

The first line of a newly created or retrieved PNR may contain a label or tag to indicate a special condition within the PNR. Examples of PNR tags are RLR, AXR, NHP, MSC, HFR, *PARENT PNR*, and *ASSOCIATE PNR*. If there are no special conditions, no tag appears.

For more information on the PNR tag and header line, see HE HEADER.


Chapter 2

Using Optional Elements

After you have entered the five mandatory elements in your PNR, you can also add other optional elements that provide more details.

This section describes some of the optional PNR elements.

Special Service Requests You use a special service request (SSR) to request a service for a passenger, such as special meals, wheelchairs and other services.

A special service request is made using an SR entry and a four-character service code. This generates an SSR element in the PNR and a request message to the airline or airlines concerned.

A PNR can contain a maximum of 127 active SSR elements.

For more information, see HE SR.

What Is SSR Explosion?

SSR explosion is the term used when the system takes one SSR entry and generates a request for all segments to which it applies.

There are two types: automatic and manual.

Automatic SSR Explosion

The SR entry uses SSR explosion at input time. When you enter an SSR, the system immediately checks your entry for passenger and segment association, and the presence of an airline code. From this it generates individual SSR items (based on the names and itinerary currently booked).

Note: If you add further flights to the itinerary, you must re-enter your SSR requests for the new segments.


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Manual SSR Explosion

If you do not want the SSR to be exploded on input, but at end of transaction or manually (before end of transaction), use the SR* entry instead of the SR entry.

The system temporarily creates a single SSR with YY as the airline code. Then, when you make an end-of-transaction entry (ET, ER), all the SSR items are associated to the appropriate segments in the itinerary.

The exploded items appear after the ET or ER entries.

How to Create an SSR

Here is an example of a PNR with air segments:

RP/NCE1A0950/NCE1A0950 AG/SU 15MAY09/1020Z 2ZOL66 NCE1A0950/0022AG/15MAY09 1.BARCLAY/ADAM MR 2 BA 117 Y 15JUN 1 LHRJFK HK1 0855 1120 15JUN E BA/ 3 BA 178 Y 21JUN 7 JFKLHR HK1 0840 2035 21JUN E BA/ 4 APH 07 123 123 LONDON 5 TK TL10JUN/NCE1A0950

To create a special service request for a vegetarian meal on all flights in the PNR, enter:

SR VGML

SR Special service request transaction code

VGML Service code

The system automatically applies the SSR to all the appropriate segments, and displays the following:

RP/NCE1A0950/NCE1A0950 AG/SU 15MAY09/1020Z 2ZOL66 NCE1A0950/0022AG/15MAY09 1.BARCLAY/ADAM MR 2 BA 117 Y 15JUN 1 LHRJFK HK1 0855 1120 15JUN E BA/ 3 BA 178 Y 21JUN 7 JFKLHR HK1 0840 2035 21JUN E BA/ 4 APH 07 123 123 LONDON 5 TK TL10JUN/NCE1A0950 6 SSR VGML BA HK1/S2 7 SSR VGML BA HK1/S3

If the request is rejected by the airline, the SSR line disappears from the PNR.

To enter the SSR for only a single airline, enter:

SR VGML AF

To view a list of the service codes, see GG CODE.

Chapter 2 Using Optional Elements


How to Manually Explode an SSR

To add SSRs for manual explosion:

1. Create name and itinerary elements in the PNR.

RP/NCE1A0950/ 1.BARCLAY/ADAM MR 2.BLACK/ANDREW MR 3 AF7711 Y 15JUL 3 NCECDG DK2 0755 0930 15JUL E 0 321 B SEE RTSVC 4 AA 045 G 15JUL 3 CDGJFK DK2 1105 1320 15JUL E 0 763 LS SEE RTSVC 5 AA 855 L 15JUL 3 JFKDFW DK2 1750 2100 15JUL E 0 757 F SEE RTSVC

2. Add SSR manual explosion entries.

SR* VGML AA /P1

SR* SPML-NUT FREE MEAL /P2

System response:

RP/NCE1A0950/ 1.BARCLAY/ADAM MR 2.BLACK/ANDREW MR 3 AF7711 Y 15JUL 3 NCECDG DK2 0755 0930 15JUL E 0 321 B SEE RTSVC 4 AA 045 G 15JUL 3 CDGJFK DK2 1105 1320 15JUL E 0 763 LS SEE RTSVC 5 AA 855 L 15JUL 3 JFKDFW DK2 1750 2100 15JUL E 0 757 F SEE RTSVC 6 SSR VGML AA NN1/P1 7 SSR SPML YY NN1 NUT FREE MEAL/P2

3. End and retrieve the PNR.

ER

The system explodes the SSRs to the appropriate segments, and displays the following:

NCE1A0950/0022AG/2JUN09 1.BARCLAY/ADAM MR 2.BLACK/ANDREW MR 3 AF7711 Y 15JUL 3 NCECDG HK2 0755 0930 15JUL E AF/ 4 AA 045 G 15JUL 3 CDGJFK HK2 1105 1320 15JUL E AA/ 5 AA 855 L 15JUL 3 JFKDFW HK2 1750 2100 15JUL E AA/ 6 SSR VGML AA HN1/S4/P1 7 SSR VGML AA HN1/S5/P1 8 SSR SPML AF HN1 NUT FREE MEAL/S3/P2 9 SSR SPML AA HN1 NUT FREE MEAL/S4/P2 10 SSR SPML AA HN1 NUT FREE MEAL/S5/P2

What Is a Keyword Element?

A keyword (SK) element contains special information about a booking or passenger that can be used by an airline for service or marketing purposes. A PNR can contain a maximum of 127 keyword elements.

You can only create SK elements for airlines that support them and that have a keyword table stored in the system. The keyword table determines which keywords are active for the airline and what information is mandatory in the keyword element.

When you create a keyword element, the system checks the appropriate keyword table automatically to verify the element.


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For information about which keywords are active for an airline, contact the airline or consult the airline-specific Amadeus information pages by entering: GG AIR XX (where XX is the two-letter airline code).

For more information, see HE SK.

How to Create a Keyword Element

To create a keyword element, enter:

SK PARK QF HK 1 -SYD.CAR WASH /P1

SK Keyword element transaction code

PARK Keyword defined by the airline

QF Two-character airline code

HK HK status code (mandatory if number in party is required by the airline)

1 Number in party (mandatory if required by the airline)

-SYD.CAR WASH Dash, free-flow text (optional if allowed by the airline)

/P1 Passenger association

Note: Depending on the target airline and the keyword element you use, you may have to include a segment and/or passenger association in your entry.

Once created, an SK element can only be viewed, modified, or cancelled by the office that created the element, or by offices that are specifically authorized to do so.

Seat Requests When making a booking on a PNR, you can request and confirm an advance seat assignment for a passenger. When you make a seat request entry, this generates seating SSR elements for the first 5 air segments of each airline in an itinerary that does not have associated seating.

Note: Each airline has a time limit where advance seat requests are possible; conditions vary depending on the airline. See GG AIR for the specific procedure for each airline.

You can also request seat maps for Amadeus Access airlines, and airlines that have an advance seat agreement with Amadeus.

How to Request a Seat

An advance seating request is sent to an airline at booking time to reserve a specific seat for a passenger.

To request a window seat, for example, enter:

ST /W



Seat Locations

The following table shows the codes you can use to specify a preferred seat location or seat orientation:

Table: Seat Locations

Area Code Description

W Window

A Aisle

B Bulkhead

C Cot

E Exit row

R Rear-facing

P Upper deck

F Front of aircraft

T Tail of aircraft

Note: The seat area codes may not be available for all airlines.

Passenger Types

You can also add a passenger type to the seat request to notify the airline that the passenger has special requirements.

For example, to request an aisle seat for a handicapped passenger on all segments, enter:

ST /A H

The following table shows the codes you can use to indicate a specific passenger type:

Table: Seat Request Passenger Types

Passenger Type Code Description

I Infant

U Unaccompanied minor

H Handicapped

M Medically fit for travel

Note: Requests for M and H passengers require an additional SSR MEDA element to indicate the nature of the passenger's medical condition.

For more information, see HE ST.


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What Is a Seat Map?

The seat map shows the layout of the aircraft cabin for a particular flight and class. This is used to help you make advance seat requests.

You can request a seat map using three methods:

• Without a PNR.

• From a PNR display.

• From an availability or schedule display, including Amadeus Direct Access.

How to Display a Seat Map

Here is a PNR example:

1.DOHERTY/CLAIRE MRS 2 LH 772 F 30MAR 1 FRASIN HK1 2120 2150 1600+1 3 LH 773 F 3APR 5 SINFRA HK1 2330 2359 0645+1 4 AP PAR 22344581 5 TKOK31JUL/MUCLH0100

To display a seat map for flight segment number two, enter:

SM 2

The system displays the seat map for the segment you've requested:

SM LH 0778/Y/30MARFRASIN SM LH 0778 Y 30MAR FRASIN 744 M 3 4 5 2 345678901234567890123456 E<EB > K VVYYYYYYV./.U....//.. K J / VV......V.I.U....//..... J H / VV......V...U....//..... H G V......V./UU....//..... G F V......V.IUU....//..... F E V......V.IUU....//..... E D V./....V./UU...///..... D C / VV......V...U....//..... C B / VV......V.I.U....//..... B A VVY/YYYYV./.U...///..... A . AVAILABLE <> WING F GEN FACI K GALLEY E EXIT C COT + OCCUPIED - LAST OFF H HANDICAP Q QUIET G GROUPS P PET / RESTRICTED B BULKHEAD V PREF.SEAT X BLOCKED L TOILET U UMNR () SMOKING D DEPORTEE UP UP-DECK Z NO FILM I INFANT R REAR Y CHARGEABLE

For more information, see HE SM.



How to Book a Specific Seat

To book a specific seat from a seat map, enter for example:

ST /J 56

ST Seat request transaction code

/J Slash, the row number or letter

56 Seat number

How to Cancel a Seat Request

If you need to cancel a seat request, enter the request transaction code followed by the segment number:

SX /S2

Ancillary Services Requests Ancillary Services are optional services you can request and add in a PNR.

Ancillary Services can be chargeable or free of charge, depending on the policy of the company supplying the service.

There are three types of Ancillary Services requests:

• Flight-related

• Seat-related

• Non-flight related

For more information, see HE ANCILLARY.

How to Display a Catalogue of Ancillary Services

You can display a catalogue of Ancillary Services while creating or retrieving a PNR.

To display an Ancillary Services catalogue from a PNR, enter:

FXK


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Here is an example of an Ancillary Services catalogue:

FXK PASSENGER PR FROM-TO C SC SRV PTC BKM (GBP)TOTAL AV FLIGHT RELATED 001 P1 BA LHR-JFK F 0CC ABAG ADT SSR GBP44.00 OK 1ST ADDITIONAL BAG - 002 P1 BA LHR-JFK F 0CE CBAG ADT SSR GBP160.00 OK ADDITIONAL LUGGAGE - 003 P1 BA LHR-JFK F MNA HAML ADT SSR GBP13.00 9 COLD HEALTHY BREAKFAST - 004 P1 BA LHR-JFK F MNC HCML ADT SSR GBP13.00 9 COLD BREAKFAST HAM AND CHEESE - 005 P1 BA LHR-JFK F 0BS AVIH ADT SSR GBP75.00 3 PET IN HOLD - 006 P1 BA LHR M HEA CHOC ADT SVC GBP5.00 HEARTS CHOCOLATE -

Table: Ancillary Services Catalogue Options

Entry Displays...

FXK /P2 Ancillary Services catalogue for passenger 2

FXK /S3 Ancillary Services catalogue for segment 3

FXK /SCD Ancillary Services catalogue with service commercial description

FXK /SPD Ancillary Services catalogue with service pricing description

For more information, see HE FXK.

How to Request a Flight-related Service

To book a flight-related service, see How to Create an SSR on page 20.

If the service requested is chargeable, the system adds a slash symbol (/) before the SSR element:

RP/NCE1A0950/NCE1A0950 AG/SU 15MAY09/1020Z 2ZOL66 NCE1A0950/0022AG/15MAY09 1.BARCLAY/ADAM MR 2 BA 117 Y 15JUN 1 LHRJFK HK1 0855 1120 15JUN E BA/ 3 BA 178 Y 21JUN 7 JFKLHR HK1 0840 2035 21JUN E BA/ 4 APH 07 123 123 LONDON 5 TK TL10JUN/NCE1A0950 6 /SSR VGML BA HK1/S2 7 /SSR VGML BA HK1/S3

How to Request a Seat-related Service

To book a seat, see How to Request a Seat on page 22.



If the seat requested is chargeable, the system adds a slash symbol (/) before the SSR element:

RP/NCE1A0950/NCE1A0950 AG/SU 15MAY09/1020Z 2ZOL66 NCE1A0950/0022AG/15MAY09 1.BARCLAY/ADAM MR 2 BA 117 Y 15JUN 1 LHRJFK HK1 0855 1120 15JUN E BA/ 3 BA 178 Y 21JUN 7 JFKLHR HK1 0840 2035 21JUN E BA/ 4 APH 07 123 123 LONDON 5 TK TL10JUN/NCE1A0950 6 /SSR RQST BA HK1 LHRJFK/24A,P1/S1

How to Request a Non-flight Related Service

You can book other services that are not related to flights.

A non-flight related service request is made using an IU entry and a four-character service code. This generates a manual auxiliary segment (SVC) in the PNR.

You must passenger-associate the SVC element.

To book a lounge access service, for example, enter:

IU BA NN1 LOUS LHRJFK/15JUN-VIP IBM/P1

IU Manual auxiliary segment transaction code

BA Two character code of the airline providing the service

NN1 Action code and number of services required

LOUS Lounge access service code

LHR Three letter code for origin city or airport

JFK Three letter code for destination city or airport

/ Separator

15JUN Date for service required

- Free-flow text separator

VIP IBM Free-flow text (optional)

/ Separator

P1 Passenger association

System response:

RP/NCE1A0950/NCE1A0950 AG/SU 15MAY09/1020Z 2ZOL66 NCE1A0950/0022AG/15MAY09 1.BARCLAY/ADAM MR 2 BA 117 Y 15JUN 1 LHRJFK HK1 0855 1120 15JUN E BA/ 3 BA 178 Y 21JUN 7 JFKLHR HK1 0840 2035 21JUN E BA/ 4 APH 07 123 123 LONDON 5 TK TL10JUN/NCE1A0950 6 /SVC BA HK1 LOUS LRHJFK 15JUN-VIP IBM/P1

For more information, see HE IU.


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Frequent Flyer Information You can add information in an SSR element about a frequent flyer (FF). This information can be used by the system for mileage accrual or service upgrades for the passenger.

For more information, see HE FF.

How to Add Frequent Flyer Information

The following table describes the transactions you can use for frequent flyer (FF) passengers to create SSRs automatically:

Table: Frequent Flyer Transactions

Entry Description

FFD Displays the name of a passenger as it is stored in the frequent flyer database of an airline

FFA Creates a name element and enters a frequent flyer SSR FQTV element for mileage accrual

FFN Creates the SSR FQTV element for mileage accrual if the name element for the frequent flyer has already been entered in the PNR

FFR Redeems accrued mileage by creating the name element and an SSR FQTR element

FFU Requests an upgrade for a passenger

The FF number and the name in the case of the FFN transaction are checked when:

• The airline has a full FF database in Amadeus.

• The airline has a partial database and the transaction is entered at an office belonging to an alliance member.

If the number is stored in the database, the SSR FQT element is preceded with an asterisk (*).

If the number is not in the database, an error message is displayed.

How to Display Frequent Flyer Agreements

Many airlines hold bilateral agreements to allow the use of each other's FF schemes. This means that passengers can collect points or mileage and redeem awards with an airline other than the card-owning airline.

To display the table of airlines that have agreements, enter:

VFFD

Note: Airlines that do not appear in the table may be subject to special processing, but may still provide points or mileage. Refer to the GG AIR XX pages for more information.



How to Create a Manual Mileage Accrual SSR

To manually create an SSR to indicate that the passenger is accruing miles for the segments flown, enter:

SR FQTV KL -KL FREE-FLOW TEXT

SR Special service request transaction code

FQTV Frequent traveller mileage program service code

KL Airline code

-KL FREE-FLOW TEXT Dash, airline code, free-flow text for the frequent flyer information

Remarks A remark element in a PNR contains additional comments or information concerning passengers and their bookings.

Depending on the type of remark you want to use, you can display the remark to all offices or make it confidential.

If you do not include passenger or segment association in your entry, the system applies the remark to all names and all air segments in the PNR.

For more information, see HE RM.

Types of Remarks

There are several types of remarks you can add to a PNR. Here we describe three:

• General remarks — Visible to all users who have the authority to review the PNR.

• Corporate remarks — Allow corporations to share remarks without having to specify which offices are allowed to view them.

Only offices that have an Amadeus extended ownership agreement (FRX application ID) with the office that created the corporate remark can view the remark.

• Confidential remarks — Can only be viewed or modified by designated offices when the PNR is retrieved.

The office that created the remark can view and modify it at any time. You can allow up to three other offices or groups of offices (using wildcards) to view the remark, by including their office ID in your entry.

How to Add General and Corporate Remarks

To add a general remark, enter:

RM CALL PAX ON 09JUN TO REMIND ABOUT TICKETING

Note: If your terminal allows you to use native alphabets, you can enter free-flow text in general remarks using roman and native characters. Currently, the native alphabet accepted in the system is Hangul (native Korean alphabet).


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System response:

RP/NCE1A0950/NCE1A0950 AG/SU 15MAY14/0932Z 2YS4BF NCE1A0950/0022AG/15MAY14 1.BARCLAY/ADAM MR 2 BA 117 Y 15JUN 1 LHRJFK HK1 0855 1120 15JUN E BA/ 3 BA 178 Y 21JUN 7 JFKLHR HK1 0840 2035 21JUN E BA/ 4 APH 07 123 123 LONDON 5 TK TL10JUN/NCE1A0950 6 SSR VGML BA HK1/S2 7 RM CALL PAX ON 09JUN TO REMIND ABOUT TICKETING

To add a corporate remark, enter:

RX (FREE-FLOW TEXT)

How to Add Confidential Remarks

To create a confidential remark, enter:

RC PARAF0100 , PARAF0200 /VIP PLS ASSIST /P1

RC Confidential remarks transaction code

PARAF0100 First target office

,PARAF0200 Separator , second office

/VIP PLS ASSIST Slash, free-flow text

/P1 Slash, passenger association (optional)

Note: The two office IDs shown in the entry above can display the remark.

Confidential Remark Modifications

You can also allow an office to modify a confidential remark by including a write indicator. If the indicator is omitted, the designated office can only display the remark.

For example, make the following entry:

RC LONBA0100 ,LONBA0200-W /VIP PLS ASSIST /P1

System response:

3 RC MUC1A0702-W, LONBA0100, LONBA0200-W/VIP PLS ASSIST/P1

LONBA0100 can only display the remark while LONBA0200 can both display and modify it.

Note: MUC1A0702 is the office that created the remark, and retains the right to display and modify it.



How to Use Wildcards in Confidential Remarks

To increase the number of offices allowed to view or modify a confidential remark, you can substitute asterisks (*) for all or part of the office identification.

For example, enter:

RC SYDQF0100-W ,***QF0*** /VIP PLS GIVE ACCESS TO LOUNGE /P1

Here are some examples of how you can use wildcards with confidential remarks:

Table:Confidential Remark Wildcard Examples

Example Displays...

********* All offices

***BA0*** All BA offices

LONBA0*** All BA offices in London

***BA0100 All BA offices with the 100 office number

Note: A wildcard office ID must be nine characters long to be valid.

Queue Option Indicators The option element is used to place a newly created or retrieved PNR on a specified queue in a specified office on a specified date. A PNR can be queued to any office that has the authority to retrieve it. Up to eight option elements can be included in each PNR.

The PNR must contain a name element before an option element can be entered. The option element entry consists of the transaction code, followed by the identification of the office where it is to be queued and the date on which it is to be queued.

If no date or office identification are included in the entry, the system includes today's date and the current office identification when it displays the option element.

The default queue for non-group PNRs is queue 3, category 0. The default queue for group PNRs is queue 87, category 12.

For more information, see HE OP.

How to Add Queue Option Indicators

To add a queue option indicator for your office for today's date, enter:

OP /(FREE-FLOW TEXT)

System response:

RP/NCE1A0950/ 1.BARCLAY/ADAM MR 2 OP NCE1A0950/15MAY/FREE-FLOW TEXT


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To add a queue option indicator for your office for a specific date, enter:

OP 10JUN /(FREE-FLOW TEXT)

System response:

RP/NCE1A0950/ 1.BARCLAY/ADAM MR 2 OP NCE1A0950/10JUN/FREE-FLOW TEXT

How to Add Confidential Options

Airline offices can add confidential option elements to the PNR so that certain actions occur on a specified date.

Automatic Cancellation of Itinerary

The OPX element requests that all the itinerary elements of their airline are automatically cancelled on a specific date.

To add an automatic cancellation option, enter:

OPX -20MAR /(FREE-FLOW TEXT)

Automatic Placement of PNR on Office Queue

The OPQ option element in a PNR requests that on a specified date, the PNR is placed on the queue of a designated office.

To add an automatic queue placement option, enter:

OPQ -MAN7X0123 /12FEB /3C1 /(FREE-FLOW TEXT)

Note: Depending on the office profile, if the queue and category are not valid, you will see an error message displayed or the PNR is placed on queue 0, category 0 at the destination office.

Other Service Information An other service information (OSI) element contains special information regarding a passenger or passengers in the PNR. It is sent to the airlines that appear in the itinerary.

Note: An OSI element is not a service request and does not require confirmation from the airline. Unlike SSR elements, OSI elements do not result in the automatic placement of PNRs on queue if a response is received from the airline.

For more information, see HE OSI.



How to Create an Other Service Information Element

To create an OSI element, enter:

OS AF VIP COMPANY PRESIDENT/P2

OS Other service information transaction code (mandatory)

AF Specified recipient airline for the OSI message (mandatory)

VIP COMPANY PRESIDENT

Text

/P2 Slash, passenger association

Note: If the OSI element is for all airlines in the itinerary, enter YY as a common code.

Ticketless Bookings An airline, such as a low-cost carrier, can use ticketless bookings. This practice is entirely separate from the concept of electronic ticketing.

Airlines offering ticketless bookings are identified by the letter Y in the EPAY field of the airline's GG PCA page.

Additionally, an indicator (T) appears in the header of an availability display to indicate that the carrier offers a ticketless payment option.

Standard Amadeus availability displays are used to make ticketless bookings. When you make a booking, you must enter electronic payment information (SSR EPAY) before you can make an end transaction entry.

The airline processes the payment information and sends a booking confirmation number using an SSR OTHS element.

Once the airline has confirmed the booking, the airline segments are validated and further modifications to the PNR are subject to restrictions.

For additional information, see HE EPAY.

Passenger and Segment Association You can associate specific PNR elements to a specific passenger or segment using passenger or segment associations. When a PNR element is not associated, it applies to all segments in the PNR.

Most associations are performed automatically by the system. However, you must associate certain PNR elements, including:

• Special service requests (SSR) that apply only to specific segments

• Advance seat requests

• Ticketing elements

For more information, see HE PNR.


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How to Passenger-Associate


RP/NCE1A0950/ 1.BARCLAY/ADAM MR 2.BARCLAY/ANN MS 3.BLACK/ANDREW MR 4 AF 022 Y 15JUN 1 CDGJFK DK3 0825 1015 15JUN E 0 772 BM 5 AF 023 Y 21JUN 7 JFKCDG DK3 1630 0600 22JUN E 0 772 MB

To passenger-associate contact information with Andrew Black only, for example, enter:

APH-PAR 16122344553 /P3

APH- Contact element transaction code

PAR 16122344553 Contact element information

/P3 Slash, passenger name element number

System response:

RP/NCE1A0950/ 1.BARCLAY/ADAM MR 2.BARCLAY/ANN MS 3.BLACK/ANDREW MR 4 AF 022 Y 15JUN 1 CDGJFK DK3 0825 1015 15JUN E 0 772 BM 5 AF 023 Y 21JUN 7 JFKCDG DK3 1630 0600 22JUN E 0 772 MB 6 APH PAR16122344553/P3



How to Segment-Associate

Here is an example of a PNR that contains air segments:

RP/NCE1A0950/NCE1A0950 AG/SU 15MAY09/0932Z 2YS4BF NCE1A0950/0022AG/15MAY09 1.BARCLAY/ADAM MR 2 BA 117 Y 15JUN 1 LHRJFK HK1 0855 1120 15JUN E BA/ 3 BA 178 Y 21JUN 7 JFKLHR HK1 0840 2035 21JUN E BA/ 4 APH 07 123 123 LONDON 5 TK TL10JUN/NCE1A0950

Mr. Barclay wants a vegetarian meal on the flight from London to New York.

To segment-associate his special service request, enter:

SR VGML /S2

SR Service request element transaction code

VGML Service request element information

/S2 Slash, segment element number

System response:

RP/NCE1A0950/NCE1A0950 AG/SU 15MAY09/0932Z 2YS4BF NCE1A0950/0022AG/15MAY09 1.BARCLAY/ADAM MR 2 BA 117 Y 15JUN 1 LHRJFK HK1 0855 1120 15JUN E BA/ 3 BA 178 Y 21JUN 7 JFKLHR HK1 0840 2035 21JUN E BA/ 4 APH 07 123 123 LONDON 5 TK TL10JUN/NCE1A0950 6 SSR VGML BA HK1/S2

For more information on special service requests, see Special Service Requests on page 19.


Chapter 3

Individual PNR Security

Amadeus individual PNR security allows you to set up special security rules to allow or disallow a PNR from being accessed by one or several other offices.

The individual PNR security functions may allow access to a PNR even when there are no other special agreements in place. These security functions generally override Amadeus extended ownership agreements (EOS) when they exist, except in the case of PNR claim and reverse access claim.

Unlike change of ownership, individual PNR security allows you to share PNR viewing and/or updating, and ticketing functionalities without your losing control of the PNR.

If a travel agency office requires access to a PNR that was created outside Amadeus, the system user airline whose segments are in the PNR must retrieve the PNR and create an ES agreement to allow access by the travel agency.

For more information, see HE PNR SECURITY.

What Is a Security Element?

The individual PNR security element is an un-numbered PNR item, which can only be created or deleted by the responsible office. The security element can store a maximum of five individual PNR security agreements.

Each security agreement contains the office ID of the office receiving access to the PNR and the access mode to be applied to that office.

Security Receiver Types

You can specify a receiver type for the office ID receiving the security agreement. These are shown in the table below:

Table: Security Receiver Types

Receiver Type Description

G Office ID This is the default, it can be omitted

I IATA number A valid IATA number (eight characters) or an asterisk (*)

P Pseudo-office ID A pseudo-office ID (between 1 and 14 characters) or an asterisk (*)


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You can use asterisks (*) to represent wildcards in the office ID definition, in order to cover all or parts of a corporation. An asterisk in an IATA number or pseudo-office ID definitions represents all offices.

Security Access Modes

The access modes for the receiving office ID are shown in the table below:

Security Access Modes

Access Mode Description

R Read-only access You can view the PNR, but no updates are allowed.

T Read and ticket access You can view the PNR and ticket. However, you cannot modify the booking (change/cancel names, add/rebook/cancel flight segments, add/modify/delete contact elements, PNR split).

B Both read and write access Full PNR update is allowed, except for change of ownership.

N No access The office ID specified cannot retrieve this PNR via extended security agreements. (This overrides Amadeus extended ownership.)

Note: Valid access modes for IATA numbers or pseudo-office IDs are B, T and N. Airlines ATOs/CTOs can use the access mode *T only in third-party (OA) PNRs.

Chapter 3 Individual PNR Security


How to Add Extended Security

To add extended security to a PNR, enter:

ES /G PARWL21** - B , ***WL2*** - R

ES PNR security transaction code

/G Slash, receiver type (optional since it is the global indicator)

PARWL21** First office ID

-B Mandatory separator, access mode for office ID 1

, Separator between office agreements

***WL2*** Second office ID

-R Mandatory separator, access mode for office ID 2

Note: Up to five office IDs can be included in one entry.

System response:

RP/NCE1A0950/NCE1A0950 MR/SU 8MAY95/0836Z DH5EST RF RF 1.RODRIGUEZ/JUAN MR 2 LH 400 M 28JAN 7 FRAJFK HK1 1 1000 1245 *1A/ 3 AP +49 (0)69 696 215-B 4 TK OK08MAY/NCE1A0950 * ES/G B PARWL21** R ***WL2***

In the example above, all WL2 offices worldwide can access this PNR in "read mode", and any WL2 office in Paris with a number in the range 100 to 1ZZ can access and update the PNR.

After end of transaction, the PNR appears as follows:

RP/NCE1A0950/NCE1A0950 MR/SU 8MAY95/0848Z DH5EST 1.RODRIGUEZ/JUAN MR 2 LH 400 M 28JAN 7 FRAJFK HK1 1 1000 1245 *1A/ 3 AP +49 (0)69 696 215-B 4 TK OK08MAY/NCE1A0950 * ES/G 08MAY/MRSU/NCE1A0950 PARWL21**-B/***WL2***-R

How to Cancel Extended Security

To cancel the entire PNR security element, enter:

ESX

How to Display a Security Agreement

To display the security agreements, enter one of the following options:

Table: Display Security Agreements

Entry Displays...

ESD Security elements with a global core office ID

ESD /I Security elements with an IATA receiving type


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Entry Displays...

ESD /P Security elements for pseudo-office IDs

Any agency that can retrieve the PNR may display individual PNR security agreements.

How to Retrieve a Security Element

To retrieve the security element for the current PNR, enter:

RTE

To retrieve the security element history for the current PNR, enter:

RHE


Chapter 4

Using Special Segments

This chapter describes several types of special segments you can add to a PNR:

• Married, open and waitlist segments

• Passive, ghost and service segments

• Information segments

• Auxiliary segments

Married Segments In certain cases, airlines may offer a better level of availability on flight segments if these segments are sold as part of a connecting flight rather than as individual flight segments.

In addition, some flight segments may be restricted for use as part of connecting flights only, due to a legal requirement concerning traffic restrictions.

When segments are sold together in either of these ways, they are known as married segments.

If segments are married to other segments in the itinerary, it may not be possible to cancel, price, or ticket a segment individually.

When a PNR contains a married segment, a special tag - MSC - is displayed in the PNR header line. See HE HEADER for more information about the PNR header.

For more information on married segments, see HE MARRIED.

How to Display a Married Segment

If your office is using the extended air segment display, you can see the married segments displayed with an asterisk (*) before the board and destination points, as shown in the following example:

4 UA 815 A 02JAN 5*LAXSYD DK1 1040P 815A 04JAN E 0 744 LL

On the other hand, there is no married segment asterisk in the standard air segment display. If you want to know which actual segments are married, you have to make a specific entry.


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There are two ways you can display married segments: through an itinerary display or an air segments display.

Display Entire Itinerary

To display an entire itinerary with married segment indicators, enter:

RTIM

Display Air Segments Only

To display only married air segments, enter:

RTAM

Open Segments When a passenger does not know the exact time or date of travel, you can enter an open segment in the itinerary. You can enter an open segment with or without a date.

Open segments maintain segment continuity and can be used for pricing and ticketing. Segment continuity is defined as the logical progression of a passenger's itinerary. When segments are dated, the system automatically arranges the segments in date order and by city pair.

Note: Some airlines do not allow open segments on flights eligible for electronic ticketing. For more information, see HE ETT XX, where XX is the airline code.

For more information on open segments, see HE OPEN.

How to Create an Open Segment

Here is an example of an entry to book an open segment. This example specifies the airline, class of service and arrival city, with passenger association:

SO BA C 25NOV LHRJFK /P2

SO Open segment transaction code

BA Airline code

C Class of service

25NOV Departure date Note: This is optional unless it is the first segment to be ticketed, in which case it is mandatory.

LHR Departure city (optional) The system defaults to the city attached to your terminal

JFK Arrival city

/P2 Slash, passenger association (optional)

System response:

1 BAOPEN C 25NOV 2 LHRJFK/P2

Chapter 4 Using Special Segments


Waitlist Segments When an availability display shows a zero (0) or an L, you can waitlist a passenger on a flight.

Note: The processing of your waitlisted segment is airline specific, and subject to the regulations and operating procedures of each airline.

You can also waitlist a flight from an Amadeus Direct Access availability display.

Waitlist Action Codes

The priority waitlist action codes are PA, PC, PD or PE.

PE is the standard, non-group priority action code. The PA action code represents the highest level of priority waitlist and is normally used by the agents responsible for inventory control.

Note: You may not be authorized to use all of these action codes.

For more information on waitlist segments, see HE WAITLIST.

How to Create a Waitlist Segment

To create a waitlist segment from an availability display, enter:

SS 1 C 9 /PE


1 Number of seats

C Class of service

9 Line number from availability display

/PE Slash, the waitlist priority action code

Note: You must use the PE action code for short-sell entries from a direct access availability display if the class shown is O, L or W.

Information Segments Information segments can be used to maintain continuity in an itinerary. They fall into two categories:

• Information segment - A flight that is part of a passenger's itinerary and is not an Amadeus air segment.

• Arrival unknown segment (ARNK) - The arrival city of the previous segment does not match the departure city of the next segment in the itinerary, or the arrival is by unspecified transport.

Information segments are not mandatory, but they do ensure that the PNR contains as much detail as possible concerning the passenger's itinerary.


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What Is an Information Segment?

An information flight segment gives details of a flight that has not been booked through Amadeus. You can enter information segments for any non-distribution system user airline.

Entering this segment may or may not generate a message to the airline involved, depending on whether any other element for action by the same airline is entered in the PNR during the same or a subsequent transaction. This could be an actively booked flight, or an SSR or an OSI element.

Information flight segments can be included in group and non-group PNRs.

Note: The information segment is not recognized by the system for pricing or ticketing.

For more information, see HE SEG.

How to Create an Information Segment

Here is an example of a PNR that has an itinerary.

1.BARCLAY/ADAM MR 2 TK1825 Y 22MAY 3 ISTORY HK1 I 0840 1115 *1A/ 3 AF 022 Y 23MAY 4 CDGJFK HK1 0725 2C 0825 1015 *1A/E* 4 APH 07 123 123 PARIS 5 TK OK16APR/NCE1A0950

You want to add more information regarding the passenger's flight to Istanbul, which has not been booked through Amadeus.

To create an information segment for this PNR:

SI SV219 Y 20MAY JEDIST HK1 /0815 1645

SI Information segment transaction code

SV219 Airline code, flight number

Y Class of service

20MAY Departure date

JED Departure city

IST Arrival city

HK Status code (must be HK, HL or HN)

1 Number of seats

/0815 Slash, departure time

1645 Arrival time

System response:

1.BARCLAY/ADAM MR 2 SV 219 Y 20MAY 1 JEDIST HK1 0815 1345 *I* 3 TK1825 Y 22MAY 3 ISTORY HK1 I 0840 1115 *1A/ 4 AF 022 Y 23MAY 4 CDGJFK HK1 0725 2C 0825 1015 *1A/E* 5 AP NCE 33492943273 - AMADEUS PRODUCT PLANNING - A 6 TK OK16APR/NCE1A0950

Note: The *I* flag indicates that Saudi Arabian Airlines' flight number 219 operating between Jeddah and Istanbul on May 20 is an information segment. This flag is appended at the time of PNR retrieval.



What Is an Arrival Unknown Segment?

The arrival unknown segment indicates that it is not known how the passenger plans to travel from the arrival city of the previous segment to the departure city of the next segment.

For more information, see HE SEG.

How to Create an Arrival Unknown Segment

Here is an example of a PNR with two flight segments. The arrival and departure cities are different between the two flights:

RP/NCE1A0950/ 1.BARCLAY/ADAM MR 2 AF1080 Y 15JUN 1 CDGLHR DK1 0730 0750 15JUN E 0 321 B SEE RTSVC 3 AF1469 Y 22JUN 1 MANCDG DK1 0635 0905 22JUN E 0 319 B SEE RTSVC

To create an arrival unknown segment for this PNR, enter:

SI ARNK

System response:

RP/NCE1A0950/ 1.BARCLAY/ADAM MR 2 AF1080 Y 15JUN 1 CDGLHR DK1 0730 0750 15JUN E 0 321 B SEE RTSVC 3 ARNK 4 AF1469 Y 22JUN 1 MANCDG DK1 0635 0905 22JUN E 0 319 B SEE RTSVC

The system automatically places the ARNK segment between the non-sequential segments if you do not enter a date.

If you know the arrival date, you can add this to your entry. You can also add passenger association:

SI ARNK 16MAY /P2

Passive Segments This section describes three different types of special PNR segments: passive, ghost and service.

For more information on these segment types, see HE PNR.

What Is a Passive Segment?

When a flight segment is confirmed from a source other than Amadeus, you can enter it in the PNR as a passive segment. This enables you to maintain a passenger's complete itinerary, and allows you to price and ticket the segments.


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It is recommended that you use passive segments only when it is absolutely necessary. Before entering a passive segment, you should consider the following alternatives:

• If you want to ticket a PNR including flight segments booked in a system other than Amadeus, and the airline supports it, use PNR Claim.

If you do this, you do not have to create any passive segments and you can issue the ticket as normal. See How to Claim a PNR on page 59 for more information.

• If you want to add service information, either as a special service request (SSR) or as other service information (OSI), and the airline supports it, use a service segment.

• If you want to price an itinerary without creating an actual booking, use ghost segments. These can be used for any type of itinerary and do not generate a message to the airline.

What Is a Ghost Segment?

You use ghost segments to produce a quote for an itinerary without actually booking any segments.

Ghost segments differ from standard IATA passive segments in two ways:

• They may be used with all airlines, including system user airlines.

• Information is never sent to the relevant airline.

You can use ghost segments for pricing an itinerary, but not for ticketing. In order to issue a ticket for a ghost segment, you must change it to a service segment or a standard IATA passive segment, using a change of status entry (PK). You can only do this if the airline allows the use of service segments or standard IATA passive segments.

You can also use ghost segments to create a booking that is beyond the airline's date range. The segment is stored in the PNR with the date, year and any ghost status code.

What Is a Service Segment?

You can create service segments by using either the long-sell or short-sell segment entry. Both entries must include the agent sign or record locator, if booked in another system. You must include the times in your entry when the flight does not exist in Amadeus.

The advantage of service segments over passive segments is that with service segments you can request SSR and OSI items for supplementary services, including seat requests.

How to Create a Passive, Ghost or Service Segment

The short-sell and long-sell entry formats for all three types of segments are the same. However, you must create the required segment using one of the following status codes, depending on the type of segment you are creating:

Table: Passive, Service and Ghost Segment Status Codes

Status Code Description

PK Passive segment confirmed



Status Code Description

PL Passive segment waitlisted

HK Service segment confirmed

GK Ghost segment confirmed

GL, GN Ghost segment waitlist

Short-sell Entry

Here is an example of a short-sell entry from an availability display for a passive segment:

SS 1 G 2 /PK /ABC123

SS 1 Segment sell transaction code for one seat

G 2 Class, line number

/PK Slash, passive segment indicator

/ABC123 Slash, record locator (or agent identifier)

System response:

RP/NCE1A0950/ 1 AF1981 C 20JUN 6 LHRCDG PK1 0640 0900 20JUN ABC123 SEE RTSVC

Long-sell Entry

Here is an example of a long-sell entry for a ghost segment on a booking 15 months in the future (the current date being 12JUL09):

SS LH4716 C 12OCT10 MUCSTN GK1 /1725 1815 /ABC123

System response:

RP/NCE1A0950/ 1 LH4716 C 12OCT10 MUCSTN GK1 1655 1725 1815 FUTURE PASSIVE FLIGHT/CLASS DOES NOT MATCH PUBLISHED SCHEDULE

Note: The day of the week has been replaced by the year information. A warning line and the future tag are added to the segment.


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Auxiliary Segments You can use manual auxiliary segments to request specific services from an airline that already has an air segment in the PNR. These services are:

• Air taxi

• Car

• Hotel

• Tour

At end of transaction, a message is sent to the airline, which processes it using specific status codes. If the airline accepts the request, it books the required service for you and sends back a confirmation.

For more information, see HE AUX.

You can also use manual auxiliary segments for chargeable services that are not associated to an air segment. For more information about these segments and how to create them, see: HE IU.

How to Create an Auxiliary Segment

Here is an example of how to create an auxiliary segment for air and taxi services. Enter:

AU XX NN1 SCQVGO 21JUL/VIP NEED CAR THX

AU Auxiliary segment transaction code

XX Airline code of the airline to take action

NN Action code

1 Number in party

SCQ Departure city

VGO Arrival city

21 JUL Requested date

/ Slash and up to 178 characters of free-flow text

The request is sent to an airline, which then contacts taxi services.

If the airline accepts the request, the system displays the updated status code:

2 ATX XX HN1 SCQVGO 21JUL-VIP NEED CAR THX

If the airline rejects the request, this is the system response:

3 ATX IB UC1 SCQVGO 21JUL-VIP NEED CAR THX

To see a list of action and status codes, see GG CODE.


Chapter 5

Booking Special Passengers

This chapter describes the functions that allow you to handle the following special passenger needs:

• Unaccompanied minor

• Stretcher passenger

• Cabin baggage

• Extra seat

Unaccompanied Minors You must use a special code to indicate unaccompanied minors when making a booking. You cannot include any other passenger type in the same PNR with an unaccompanied minor.

To sell a segment for an unaccompanied minor, you add the UM action code and the passenger's age to the direct sell or sell from the Amadeus availability entry (not valid for direct access availability). The upper age limit for an unaccompanied minor is 12 years. The system only accepts unaccompanied minor sell transactions for available flights.

If you do not use the UM action code in your segment sell entry, you must add the unaccompanied minor SSR element manually after you have ended transaction. For information on how to do this, see HE SR.

Note: Do not use the child (CHD) passenger type in the name when booking an unaccompanied minor. The unaccompanied minor transaction code cannot be combined with any other action code in a single PNR. This applies to currently active segments and to cancelled segments in PNR history.

For specific airline reservation procedures, refer to GG AIR XX MINORS.


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How to Indicate an Unaccompanied Minor

To indicate unaccompanied minors from an availability display segment sell, enter:

SS 3 L 2 /UM 5,6,9


3 Number of passengers

L Class of service


/UM Slash, unaccompanied minor transaction code

5,6,9 Ages of the passengers

The system responds with the following display:

6 SSR UMNR BA HN3 UM05/06/09/S4

For each segment booked using UM, the system generates an SSR element indicating the number of unaccompanied minors and their ages in ascending order. An SSR is generated for each segment in the itinerary.

Name Element for Unaccompanied Minors

You can also enter the unaccompanied minor information using the name element when you are creating the PNR. Enter:

NM1BARCLAY/JOEY (IDUM07)

System response:

RP/NCE1A0950/ 1.BARCLAY/JOEY(IDUM07)

Note: Airlines may have specific requirements about adding unaccompanied minors to the name element. See GG AIR XX MINORS.

Stretcher Passengers Airlines must provide a special service to those passengers who require a stretcher during the flight. Normally, a stretcher passenger must be accompanied by another passenger. You can request both reservations in the same PNR.

You can book a maximum of one stretcher passenger in each PNR. You make only one stretcher request for each sell entry, regardless of the number of passengers specified.

To sell a segment for a stretcher passenger, add the ST action code to the direct sell, or sell from the Amadeus availability entry (not valid for direct access availability displays).

Chapter 5 Booking Special Passengers


How to Indicate a Stretcher Passenger

To indicate a stretcher passenger from an availability display segment sell, enter:

SS 2 C 3 /ST


2 Number of passengers

C Class of service


/ST Slash, stretcher passenger action code

System response:

6. SSR STCR BA NN1/S3

For each segment booked using the stretcher action code, the system generates an SSR element for the relevant carrier requesting one stretcher place. Segment association is automatic.

Note: If there is more than one name element in the PNR, you must indicate the passenger needing the stretcher before end of transaction.

Name Element for Stretcher Passengers

You can also enter the stretcher passenger information using the name element when you are creating the PNR. Enter:

NM1BARCLAY/ADAM MR (IDSTCR)

System response:

RP/NCE1A0950/ 1.BARCLAY/ADAM MR(IDSTCR)

Extra Seats for Cabin Baggage You can book an extra seat for cabin baggage using an SSR element and a name element. You may only book one extra seat per passenger. Depending on the airline, you may have to issue a separate ticket for the cabin baggage.

Before making a reservation for a passenger who is carrying cabin baggage that will occupy a seat, you must find out if the airline requires that you issue a separate ticket for that baggage.

For pricing or ticketing details, see GG AIR XX BAGS (where XX is the two-letter airline code) or contact the airline directly.

Note: If the airline requires separate tickets for the passenger and the extra cabin baggage, see HE STEPS, GP CBB.


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How to Request Extra Seats for Cabin Baggage

To advise the airline that cabin baggage is requested when only one ticket is required for both the passenger and baggage, follow the steps below.

1. Enter two name fields in one transaction to indicate the passenger travelling with the extra baggage.

NM2BARCLAY/ADAM MR (IDCBBG) /CBBG

NM2 Name element transaction code, number of passengers

BARCLAY/ADAM MR Passenger name

(IDCBBG) Bracket, extra baggage passenger identification, bracket

/CBBG Slash, extra baggage code as second passenger name Note: Do not use a title for this name, otherwise you cannot associate the SSR to the passenger.

2. Enter the service request for the cabin baggage and associate it to the passenger.

SR CBBG -ONE CELLO /P1

SR Service request transaction code

CBBG Cabin baggage service code

-ONE CELLO Dash, free-flow text describing the type of baggage

/P1 Slash, passenger association to the passenger travelling with the cabin baggage

System response:

4 SSR CBBG BA NN1 ONE CELLO/S3/P1



Extra Seats for Comfort You can book an extra seat for a passenger's personal comfort using a combination of the name element and a service request.

For more information, see HE STEPS, GP XST.

How to Request Extra Seats for Comfort

To book an extra seat for personal comfort, follow the steps below.

1. Enter two name fields in one transaction to indicate the passenger requiring the extra seat.

NM 2 BARCLAY/ADAM MR (IDEXST) /EXST

NM2 Name element transaction code, number of passengers

BARCLAY/ADAM MR Passenger name

(IDEXST) Bracket, extra seat passenger identification, bracket

/EXST Extra seat code as second passenger name Note: Do not use a title for this name, otherwise you cannot associate the SSR to the passenger.

Note: You cannot modify an existing EXST name element. You can only update the first name if the surname is also changed. The extra seat information must be in the same name element entry as the passenger, because the system automatically links the EXST AIRIMP code to the actual passenger name element.

2. Enter the service request for the extra seat and associate it to the passenger.

SR EXST -PERSONAL COMFORT /P1


EXST Extra seat service code

-PERSONAL COMFORT Dash, free-flow text explaining the reason for the extra seat

/P1 Slash, passenger association to the passenger requiring the extra seat

System response:

4 SSR EXST BA NN1 PERSONAL COMFORT/S3/P1

You cannot price or issue a separate ticket for the extra seat. The system creates only one TST for the passenger. For pricing or ticketing details, see GGAIRXX (where XX is the two-letter airline code) or contact the airline directly.


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Group PNRs To handle bookings for large parties of up to 99 passengers, a special type of PNR, a group PNR, has to be used. The group PNR must contain the following elements:

• A special group name element

• At least one group air segment

• A group fare SSR element

• The other mandatory elements for normal PNRs (contact element, ticketing element, received from)

For more information on group PNRs, see HE GROUP.

How to Create a Group PNR

To create a group PNR, follow the steps below.

1. Enter the group name element.

NG 15 EUROPE TOUR

NG Group name element transaction code

15 Number of passengers in the group

EUROPE TOUR Group name

2. Sell a group segment from availability by number of passengers, class of service and line number.

SS 15 Y 1 /SG


15 Number of passengers in the group

Y Class of service


/SG Slash, sell group action code

To waitlist a group, enter:

SS 15 Y 1 /PG

3. Enter contact information, for example a home phone number.

APH- NCE 92 94 70 11

4. Enter a ticketing arrangement element.

TK TL 10FEB



5. Enter a group SSR element for the group fare.

SR GRPF -GV15


GRPF Group fare data service code

-GV15 Dash, group fare basis

6. Enter a received from element.

RF MICHAEL

7. Transmit a group name to non-Altéa Reservation airlines.

NT

8. End transaction.

ET

You now have the essential elements for your group PNR. For more information on these steps, see HE STEPS, GP PN4.

If you need to, you can add SSRs, frequent flyer information, other service information and remarks to the group PNR. Associate any SSRs to the appropriate passenger or segment as required.

Note: Specific rules apply for passive, service, and group segments (specifically in the case of non-Altéa Reservation airlines). You can create passive segments in a group PNR; however SSR or OSI elements are not allowed in passive segments for group PNRs (SSR GRPF is the only exception). You cannot use service segments in a group PNR.


Chapter 6

Retrieving PNRs

You can retrieve a PNR using the details of a flight or auxiliary segment for a current date, future date or past date. A PNR can be retrieved after the departure date of the last segment booked, even if the itinerary has been cancelled. You can also retrieve a PNR while in temporary ticketing mode.

PNR retrieval is controlled by the security package, and is dependent on your user identification, office type and office identification. The security package regulates PNR retrieval for system user airlines, participating carriers, travel agencies, providers and help desks. You can also retrieve a PNR if your office identification is specified in a security agreement within the PNR.

In some cases a PNR may be locked or set to read mode to safeguard its integrity, or following a failure in the nightly purge process. In that case the PNR can be retrieved but not modified.

How to Retrieve a PNR

To retrieve the currently active PNR if you have moved off the PNR screen, enter:

RT

You can also retrieve a PNR using the following options if the PNR is not active:

Table: PNR Retrieval Options

Entry Retrieves a PNR Using a...

RT Z472IX Record locator

RT 12345678 Reservation number

RT /6X/12345678 Provider code and reservation number

RT /BARCLAY/A Partial name

RT /18NOV-BARCLAY Date and name

RT CO123-BARCLAY Flight and name

RT CO123/18NOV-BARCLAY Flight, date and name Note: If your terminal allows you to use native alphabets, you can enter the passenger's name in native characters.


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Entry Retrieves a PNR Using a...

RT /2-BARCLAY Line number of availability or schedule display and name Note: If your terminal allows you to use native alphabets, you can enter the passenger's name in native characters.

RT 1 Name list

RT 0 Redisplay the list

If you want to retrieve service information from the PNR, enter:

RT SVC

For more information on retrieving PNRs, see HE PNR RETRIEVE.

What Is a PNR Claim?

The Amadeus PNR claim functionality allows you to take over responsibility for PNRs that were originally created and booked in another office or airline system, provided that the following conditions are met:

• The airline has an agreement with Amadeus to allow their PNRs to be claimed.

• Applicable Amadeus extended ownership agreements (EOS) and PNR security elements (ES agreements) allow you to claim the PNR.

Once you have claimed responsibility for a PNR, you can update it as you would any retrieved PNR.

For more information, see HE CLAIM.

Chapter 6 Retrieving PNRs


How to Claim a PNR

If you have sufficient rights to claim a PNR, you can claim it using the following steps:

1. Retrieve the PNR using the record locator, flight number, date, or name.

RO CO ABC123

RO PNR claim transaction code

CO Airline code

ABC123 Original airline record locator

The PNR is displayed on your screen in its original format.

------------------------------------------- NHTB0L 1.1BARCLAY/A 1 CO 50Y 01FEB SA LAXIAH HK1 700A 1210P 2 CO1524Y 02FEB SU IAHMIA HK1 115P 432P 3 ARNK 4 CO 50Y 03FEB MO LAXIAH HK1 700A 1210P 5 CO1524Y 04FEB TU IAHMIA HK1 115P 432P FONE- 1.MEX645-0008/B702 2.MEX*FAX NA/N000 3.MEX*702 645 0008H/N000 4.MEX*COMPANY/N000 *CLAIM MODE* -------------------------------------------

Note: At this point, the PNR is still the responsibility of the original office or airline.

2. Use an end of transaction entry to claim the PNR.

ER

This transfers the responsibility for the PNR from the original office airline to your office.

The PNR is now displayed in the Amadeus PNR format:

--- RLR --- RP/MADIB0100/MADIB0100 AA/SU 10OCT96/1647Z LL6V29 1.BARCLAY/A 2 CO 050 Y 01FEB 6 LAXIAH HK1 6 0700 1210 3 CO1524 Y 02FEB 7 IAHMIA HK1 C 1315 1632 4 ARNK 5 CO 050 Y 03FEB 1 LAXIAH HK1 6 0700 1210 6 CO1524 Y 04FEB 2 IAHMIA HK1 C 1315 1632 7 AP 91 5878389 8 TK TL01FEB/1700/MADIB0100 9 OSI 1A CTCP MEX 645-0008/B702 10 OSI 1A CTCP MEX FAX NA/N000 11 OSI 1A CTCP MEX 702 645 0008H/N000 12 OSI 1A CTCP MEX COMPANY/N000 13 OSI 1A CTCP MEX 4908 PLANET CT LAS VEGAS NV 89130/N000

You can now update the PNR as you would any other retrieved PNR.


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How to Search for PNRs

This section describes two methods you can use to find PNRs in the system, searching by flight and searching by office.

Search by Flight

To list all PNRs for a flight on a specific date, enter the date after the flight number. For example:

LP/BA902/10JUN

LP Search by flight transaction code

/BA902 Slash, airline code, flight number

/10JUN Slash, date

System response:

LP/BA902/10JUN LHRFRA 001 01FRIEDMANN Y58LWE C HK 01MAR SWI1G OSY 002 *01ROBERTSON X76Z8O V HK 19MAR LONBA06CS OT 003 01TOENGES X782SZ Q HK 13DEC KSFL1211D FIOT END OF DISPLAY

For more information, see HE LP.

Search by Office

The search by office allows you to create a list of passenger names and record locators that you can display on your terminal, send to a printer, or place on a queue.

You can search for passengers in PNRs belonging to your own office or to other offices for which you have PNR retrieval rights (see HE RT for an explanation of retrieval rights).

The following table displays some of the options you can use to search for PNRs by office:

Table: Search for PNRs

Entry System Response

LPO/ALL Displays all PNRs in your office.

LPO/A(AF, BA)B(CPH) Displays all PNRs in your office meeting the specified search criteria. There is no limit to the number of search codes that you can include in your entry.

LPO/NCE1A0999/A(AF) Displays all PNRs in a different office meeting the specified search criteria.

LPO/N(CCREP.1SEPLHR) Displays all PNRs in your office matching the specified auxiliary segments.

LPS/PS Displays the passenger list status table.

LPS/D3 Displays the search results.

LPS/D3-Q29C3 Places a name list on a specific queue.

LPX/3-5,7 Deletes selected results from the status table.

Chapter 6 Retrieving PNRs


Entry System Response

LPX/ALL Deletes all results from the status table.

For more information, see HE LPO.


Chapter 7

Purged PNRs

PNRs that have been purged from the system are called past-date records (PDRs).

A PNR is purged four days after the start date of its last segment, whether that segment was cancelled or not. This means four days after departure for a flight, tour or cruise segment; four days after check-in for a hotel segment; and four days after the pick-up date for a car segment.

The purge occurs during a nightly file maintenance process that starts running at midnight. If the process fails, the PNRs that were not purged are locked and updates to these PNRs are not allowed. The locked PNRs will be purged during the next nightly file maintenance.

While a PNR is being purged, you can still retrieve it using the usual retrieval requests. See HE RT.

Once a PNR has been purged, there are two ways to recall it:

• Online - interactively

• Offline - deferred mode

PNRs can be recalled for a period of three years after the last segment is flown or completed.

Note: These requests may not be available to all users.

Note: You cannot use native characters in PNR recall entries.

For more information, see HE PURGE.

How to Recall a Purged PNR Interactively

Using an online request, you can recall a purged PNR by referring to an air segment in the original PNR. You must also indicate the date of the segment.

Enter, for example:

RPP /AF7708 /16DEC07

RPP Recall PDR interactively transaction code

/AF7708 Slash, mandatory airline code, flight number

/16DEC07 Slash, mandatory flight date

This request recalls records that contain an AF7708 segment on 16DEC07 and displays the results on the screen.


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If more than one past-date record is found, a list of PDRs showing the names of all passengers in each PDR is displayed:

PDR LIST 00028 PDR LIST 00069 NCE1A0950/0001AAS/SU 05MAR2009/0924Z RPP/AF7708/16DEC07 001 AIGNER/S ZH9HS3 AF7708 16DEC03_PARAF0100 002 BERNARDOS/E ZH9HS3 AF7708 16DEC03_PARAF0100 003 GARDINER/C ZH9HS3 AF7708 16DEC03_PARAF0100 004 NOGUCHI/H ZH9HSN AF7708 16DEC03_PARAF0100 005 PERIDON/O ZH9HSO AF7708 16DEC03_PARAF0100

For more information, see HE RPP.

How to Recall a Purged PNR in Deferred Mode

Using an offline request, you can recall a purged PNR by airline code only as long as the date range does not exceed two days. For example:

RPD /LH /02JUL07-03JUL07 /BPAR -HART /JOHN *T (TEXT)

RPD Recall PDR in deferred mode transaction code

/LH Slash, airline code (mandatory)

/02JUL07 -03JUL07

Slash, flight departure date (mandatory), or date range (optional, two days maximum)

/BPAR Slash, boarding indicator and board point (optional)

-HART Dash, family name (optional)

/JOHN Slash, given name (optional - must be in conjunction with family name)

*T Asterisk, target output display (optional) (T for terminal, Q for queue, or P for print)

(TEXT) Parentheses containing up to 30 characters of free-flow text for identification (optional)

This request recalls PDRs owned by your office that contain an LH segment in the specified date range. The PDR list shows, for the requested passenger name, the first LH segment found in the PDR for that date range.

For more information, see HE RPD.


Chapter 8

Modifying PNRs

This chapter describes several tasks you can perform when you need to modify a PNR.

How to Copy a PNR

You have several options available when you need to copy a PNR. Once the PNR is copied, you save it as a new PNR to obtain a new record locator.

For more information on copying PNRs, see HE COPY.


RP/NCE1A0950/NCE1A0950 AG/SU 18MAY09/1219Z 3J8LR9 NCE1A0950/0022AG/18MAY09 1.BARCLAY/ADAM MR 2.BARCLAY/ANN MS 3 AF1080 Y 20JUN 6 CDGLHR HK2 0730 0750 20JUN E AF/ 4 AF1981 Y 30JUN 2 LHRCDG HK2 0640 0900 30JUN E AF/ 5 APH 07 123 123 PARIS 6 TK TL15JUN/NCE1A0950

To copy all of the PNR's itinerary and passenger information, enter:

RRN

System response:

-IGNORED 3J8LR9- RP/NCE1A0950/ 1 AF1080 Y 20JUN 6 CDGLHR DK2 0730 0750 20JUN E 0 321 B SEE RTSVC 2 AF1981 Y 30JUN 2 LHRCDG DK2 0640 0900 30JUN E 0 321 B SEE RTSVC 3 APH 07 123 123 PARIS

The original PNR is ignored, and the itinerary and contact elements from the original PNR are copied into a new PNR.


66 Edition 6.1

Associate the Original PNR

To copy a PNR and to create an associated cross-reference (AXR) record between the original PNR and the newly created PNR, enter:

RRA

System response:

-IGNORED 3J8LR9- RP/NCE1A0950/ 1 AF1080 Y 20JUN 6 CDGLHR DK2 0730 0750 20JUN E 0 321 B SEE RTSVC 2 AF1981 Y 30JUN 2 LHRCDG DK2 0640 0900 30JUN E 0 321 B SEE RTSVC 3 APH 07 123 123 PARIS * RR 18MAY/AGSU/NCE1A0950-3J8LR9

The original PNR is ignored and the itinerary and passenger information is copied. A new line is added to the PNR, showing:

• The PNR was copied from another PNR (* RR)

• The date the PNR was copied (18MAY)

• The agent's initials and duty code (AGSU)

• The office ID of the office that copied the PNR (NCE1A0950)

• The record locator of the original PNR (3J8LR9)

PNR Itinerary

To copy only the itinerary information from the PNR, enter:

RRI

System response:

-IGNORED 3J8LR9- RP/NCE1A0950/ 1 AF1080 Y 20JUN 6 CDGLHR DK2 0730 0750 20JUN E 0 321 B SEE RTSVC 2 AF1981 Y 30JUN 2 LHRCDG DK2 0640 0900 30JUN E 0 321 B SEE RTSVC

Passenger Information

To copy only the PNR's passenger information, enter:

RRP

System response:

-IGNORED 3J8LR9- RP/NCE1A0950/ 1.BARCLAY/ADAM MR 2.BARCLAY/ANN MS 3 APH 07 123 123 PARIS

What Is a PNR Split?

You split a PNR when you wish to rebook a separate itinerary for one or more passengers. This is because all passengers in a PNR must have identical flight itineraries.

Chapter 8 Modifying PNRs


When you split a PNR, you create two separate PNRs: the original, or parent PNR, and the associate PNR that will contain the new itinerary.

For more information, see HE SPLIT.

How to Split a PNR


RP/NCE1A0950/NCE1A0950 AG/SU 18MAY09/1219Z 3J8LR9 NCE1A0950/0022AG/18MAY09 1.BARCLAY/ADAM MR 2.BARCLAY/ANN MS 3 AF1080 Y 20JUN 6 CDGLHR HK2 0730 0750 20JUN E AF/ 4 AF1981 Y 30JUN 2 LHRCDG HK2 0640 0900 30JUN E AF/ 5 APH 07 123 123 PARIS 6 TK TL15JUN/NCE1A0950

In this PNR, the itineraries for both passengers are identical. However, Ann Barclay must make a change to her itinerary. Therefore, you must split the PNR since the itineraries will no longer be the same.

To split the PNR:

1. Separate the passengers.

SP 2

SP Split PNR transaction code

2 Passenger number

The system displays the new PNR for the passenger.

-ASSOCIATE PNR- RP/NCE1A0950/NCE1A0950 AG/SU 18MAY09/1219Z XXXXXX 1.BARCLAY/ANN MS 2 AF1080 Y 20JUN 6 CDGLHR HK1 0730 0750 20JUN E AF/ 3 AF1981 Y 30JUN 2 LHRCDG HK1 0640 0900 30JUN E AF/ 4 APH 07 123 123 PARIS 5 TK TL15JUN/NCE1A0950 * SP 18MAY/AGSU/NCE1A0950-3J8LR9

There is an SP line at the bottom of the PNR showing the split transaction and who completed it. However, note that there is not yet a record locator for this PNR (XXXXXX).

2. Add a received from element.

RF PAX


68 Edition 6.1

3. End and file the new PNR.

EF

The system displays the parent PNR and shows the new record locator for the associated PNR in the SP line. This PNR is active.

-PARENT PNR- RP/NCE1A0950/NCE1A0950 AG/SU 18MAY09/1219Z 3J8LR9 NCE1A0950/0022AG/18MAY09 1.BARCLAY/ADAM MR 2 AF1080 Y 20JUN 6 CDGLHR HK1 0730 0750 20JUN E AF/ 3 AF1981 Y 30JUN 2 LHRCDG HK1 0640 0900 30JUN E AF/ 4 APH 07 123 123 PARIS 5 TK TL15JUN/NCE1A0950 * SP 18MAY/AGSU/NCE1A0950-3KSPBK

4. Add a received from element.

RF PAX

5. End the transaction to make sure the split is recorded in the system for both PNRs.

ET

The system displays an end of transaction message, as well as the record locators of both PNRs. The split PNR is designated by SP-.

END OF TRANSACTION COMPLETE - 3J8LR9 SP-3KSPBK

After you have split the PNRs, you can retrieve them using their record locators and make any other required changes.

What Is Rebooking?

The rebooking entry enables you to rebook existing segments in a PNR. This entry allows you to change the following:

• A class of service in one or more segments

• A date in one or more segments

• A flight number in one or more segments

• A combination of class, date and flight number

You can rebook segments from a displayed PNR, whether new or retrieved, or from an availability display for the same city pair.

Note: You cannot rebook open segments, information segments, non-participating carrier segments or passive segments.

For more information, see HE REBOOK.



How to Rebook a PNR

The rebook entry cancels existing segments and resells the segments using the new details.

However, the rebook process always uses the same segment sell action code as the original segment that is being replaced, and only replaces the original PNR data if an exact confirmed sale is received.


1.STEWART ANDY 2.CROWTHER LESLIE 3.DRAKE CHARLIE 4 IB3402 M 23NOV 1 MADORY HK3 0730 0920 *1A/ 5 AF 804 K 24NOV 2 CDGLHR HK3 2D 0730 0740 *1A/ 6 BA 902 S 25NOV 3 LHRFRA HK3 1 0725 1000 7 LH3052 C 27NOV 5 FRAARN HK3 0950 1155 *1A/ 8 AY 642 D 29NOV 7 ARNHEL HK3 1330 1525 *1A/ 9 AY871 T 02DEC 3 HELCDG HK3 0815 1020 *1A/ 10 IB3405 V 04DEC 5 ORYMAD HK3 1405 1555 *1A/ 11 AP EL PRADO 12 TK OK05APR/MUC1A0701

Class

To change the class in segment 6, flight BA902, from S to Y, enter:

SB Y 6

SB Rebooking transaction code

Y New class for the segment

6 Number of the segment being changed

System response:

1.STEWART ANDY 2.CROWTHER LESLIE 3.DRAKE CHARLIE 4 IB3402 M 23NOV 1 MADORY HK3 0730 0920 *1A/ 5 AF 804 K 24NOV 2 CDGLHR HK3 2D 0730 0740 *1A/ 6 BA 902 Y 25NOV 3 LHRFRA HK3 1 0725 1000 7 LH3052 C 27NOV 5 FRAARN HK3 0950 1155 *1A/ 8 AY 642 D 29NOV 7 ARNHEL HK3 1330 1525 *1A/ 9 AY871 T 02DEC 3 HELCDG HK3 0815 1020 *1A/ 10 IB3405 V 04DEC 5 ORYMAD HK3 1405 1555 *1A/ 11 AP EL PRADO 12 TK OK05APR/MUC1A0701


70 Edition 6.1

Flight Number

To change the flight number in segment 5 to BD 194, enter:

SB BD194 *5


BD194 New flight number for the segment

*5 Asterisk, number of the segment being changed

System response:

1.STEWART ANDY 2.CROWTHER LESLIE 3.DRAKE CHARLIE 4 IB3402 M 23NOV 1 MADORY HK3 0730 0920 *1A/ 5 BD 194 K 24NOV 2 CDGLHR HK3 2D 0730 0740 *1A/ 6 BA 902 Y 25NOV 3 LHRFRA HK3 1 0725 1000 7 LH3052 C 27NOV 5 FRAARN HK3 0950 1155 *1A/ 8 AY 642 D 29NOV 7 ARNHEL HK3 1330 1525 *1A/ 9 AY871 T 02DEC 3 HELCDG HK3 0815 1020 *1A/ 10 IB3405 V 04DEC 5 ORYMAD HK3 1405 1555 *1A/ 11 AP EL PRADO 12 TK OK05APR/MUC1A0701

Note: You can rebook by flight number for the same city pair only.

Date

To change the date in segment 7 to 28 November, enter:

SB 28NOV 7


28NOV New date for the segment


System response:

1.STEWART ANDY 2.CROWTHER LESLIE 3.DRAKE CHARLIE 4 IB3402 M 23NOV 1 MADORY HK3 0730 0920 *1A/ 5 AF 804 K 24NOV 2 CDGLHR HK3 2D 0730 0740 *1A/ 6 BA 902 Y 25NOV 3 LHRFRA HK3 1 0725 1000 7 LH3052 C 28NOV 5 FRAARN HK3 0950 1155 *1A/ 8 AY 642 D 29NOV 7 ARNHEL HK3 1330 1525 *1A/ 9 AY871 T 02DEC 3 HELCDG HK3 0815 1020 *1A/ 10 IB3405 V 04DEC 5 ORYMAD HK3 1405 1555 *1A/ 11 AP EL PRADO 12 TK OK05APR/MUC1A0701



Combine Rebooking Entries

You can use multiple rebooking entries at the same time. For example, this entry changes the class and the date for segment 4:

SB F 28 SEP 4


F New booking class

28SEP New date for the segment


System response:

1.STEWART ANDY 2.CROWTHER LESLIE 3.DRAKE CHARLIE 4 IB3402 F 28SEP 1 MADORY HK3 0730 0920 *1A/ 5 AF 804 K 24NOV 2 CDGLHR HK3 2D 0730 0740 *1A/ 6 BA 902 Y 25NOV 3 LHRFRA HK3 1 0725 1000 7 LH3052 C 28NOV 5 FRAARN HK3 0950 1155 *1A/ 8 AY 642 D 29NOV 7 ARNHEL HK3 1330 1525 *1A/ 9 AY871 T 02DEC 3 HELCDG HK3 0815 1020 *1A/ 10 IB3405 V 04DEC 5 ORYMAD HK3 1405 1555 *1A/ 11 AP EL PRADO 12 TK OK05APR/MUC1A0701

What Is a Non-homogeneous PNR Condition?

A non-homogeneous condition occurs in a PNR when:

• The number of seats in an air segment is not equal to the number of passenger names.

• The number of seats booked within the air segments is not equal.

The system automatically appends the *** NHP *** tag to the top of the PNR.

You must passenger-associate the segments that create the non-homogeneous condition. If you attempt to end the transaction without passenger association, the system displays the warning message:

NEED PASSENGER ASSOCIATION

A non-homogeneous condition can be created intentionally to accommodate passengers who do not wish to share the entire itinerary. For example, a family may be booked to travel together on an outbound flight, but decide to return on different flights. When the reservations are made for different return journeys, the PNR enters a non-homogeneous condition.

At end of transaction, the system splits the original PNR and creates a separate PNR for each passenger or party that shares the same itinerary. Details of these PNRs are displayed by the system as an associated cross reference or AXR record at end of transaction.

For more information, see HE NHP.


72 Edition 6.1

How to Handle a Non-homogeneous Condition

This example shows a PNR with a non-homogeneous condition where the number of seats booked in the air segments is not equal.

Here is the PNR itinerary with different numbers of seats on each segment:

*** NHP *** RP/NCE1A0950/ 1 LH5074 Y 13JUN 6 DUSZRH DK4 1015 1125 13JUN E 0 733 R 2 LH5075 Y 17JUN 3 ZRHDUS DK3 1225 1345 17JUN E 0 AR1 R

To handle the non-homogenous condition:

1. Add names to the PNR.

NM3BARCLAY/ADAM MR/ANN MS/JOEY 1BLACK/ANDREW MR

System response:

*** NHP *** RP/NCE1A0950/ 1.BARCLAY/ADAM MR 2.BARCLAY/ANN MS 3.BARCLAY/JOEY 4.BLACK/ANDREW MR 5 LH5074 Y 13JUN 6 DUSZRH DK4 1015 1125 13JUN E 0 733 R 6 LH5075 Y 17JUN 3 ZRHDUS DK3 1225 1345 17JUN E 0 AR1 R

2. Associate the passengers to the flight segments.

In this example, the Barclays will take the return flight from Zurich and Mr. Black will not.

6 /P1-3

System response:

*** NHP *** RP/NCE1A0950/ 1.BARCLAY/ADAM MR 2.BARCLAY/ANN MS 3.BARCLAY/JOEY 4.BLACK/ANDREW MR 5 LH5074 Y 13JUN 6 DUSZRH DK4 1015 1125 13JUN E 0 733 R 6 LH5075 Y 17JUN 3 ZRHDUS DK3 1225 1345 17JUN E 0 AR1 R /P1-3

3. Add the remaining PNR mandatory elements.

APH- 07 123 123

TKTL 10 JUN

RF PAX

4. End the transaction.

ER

The list of associated PNRs is displayed:

AXR FOR PNR: ***NHP*** 18MAY 1640 1.BARCLAY/ADAM- 3 3MKR7I 2.BARCLAY/ANN - 3 3MKR7I 3.BARCLAY/JOEY 3 3MKR7I 4.BLACK/ANDREW- 1 3MKR7J

The system splits the PNR and creates a separate PNR for each passenger or party sharing the same itinerary. The details of each PNR are available as an associated cross reference (AXR) to the other PNRs.



5. View one of the cross-referenced PNRs.

RT 4

The system displays the details of the PNR for Mr. Black:

--- AXR --- RP/NCE1A0950/NCE1A0950 AG/SU 18MAY09/1440Z 3MKR7J NCE1A0950/0022AG/18MAY09 1.BLACK/ANDREW MR 2 LH5074 Y 13JUN 6 DUSZRH HK1 1015 1125 13JUN E LH/3MKR7J 3 APH 07 123 123 4 TK TL10JUN/NCE1A0950 * SP 18MAY/AGSU/NCE1A0950-NHP PROC

The SP line shows that this PNR was split from another PNR.

6. Retrieve the cross-referenced PNRs.

RT AXR

The system redisplays the list of associated PNRs:

AXR FOR PNR: 3MKR7J 18MAY 1651 1.BARCLAY/ADAM- 3 3MKR7I 2.BARCLAY/ANN - 3 3MKR7I 3.BARCLAY/JOEY 3 3MKR7I 4.BLACK/ANDREW- 1 *

How to Change the Queuing Office

You can change the queuing office in a PNR without changing the responsible office by using the RF transaction. The queuing office is where the system sends any messages it receives concerning the PNR.

Changing the queuing office is controlled by Amadeus security, and the new office identification is automatically verified by the system.

When you enter the first element in a newly created PNR, the system automatically enters a heading with the identification of the responsible office (RP) at the top of the PNR.

For example, the original header displays:

RP/MUC1A0701/MUC1A0701

To change the queuing office to MUC1A0702, enter:

RF JOHN SMITH/MUC1A0702

The next time you retrieve the PNR, the header displays:

RP/MUC1A0701/MUC1Q0702

At the end of transaction, the system adds the identification of the office that created the RF element to the RP identification as the queuing office.

Amadeus Altéa reservation airline agents can change the queuing office identification for a PNR by including the new office identification in the RF entry.


74 Edition 6.1

How to Transfer PNR Ownership

The responsible office is the location that owns the PNR. When the responsible office is changed, the ownership of the PNR is transferred to the new responsible office.


RP/NCE1A0950/NCE1A0950 AG/SU 15MAY09/0932Z 2YS4BF NCE1A0950/0022AG/15MAY09 1.BARCLAY/ADAM MR 2 BA 117 Y 15JUN 1 LHRJFK HK1 0855 1120 15JUN E BA/ 3 BA 178 Y 21JUN 7 JFKLHR HK1 0840 2035 21JUN E BA/ 4 APH 07 123 123 LONDON 5 TK TL10JUN/NCE1A0950 6 SSR VGML BA HK1/S2

To transfer the responsibility of the PNR to another office, enter:

RP /MADAF0002

The system displays the change in the header:

RP/MADAF0002/NCE1A0950 AG/SU 15MAY09/0932Z 2YS4BF NCE1A0950/0022AG/15MAY09 1.BARCLAY/ADAM MR 2 BA 117 Y 15JUN 1 LHRJFK HK1 0855 1120 15JUN E BA/ 3 BA 178 Y 21JUN 7 JFKLHR HK1 0840 2035 21JUN E BA/ 4 APH 07 123 123 LONDON 5 TK TL10JUN/NCE1A0950 6 SSR VGML BA HK1/S2

You can also transfer responsibility of the PNR and change the ticketing office (TK), queuing office (Q), and queue option indicator (OP), if present. Enter, for example:

RP /MADAF0002/ALL

For more information, see HE RP.

How to Delete a Segment

When you are working with PNRs, you can delete a segment from the PNR or delete the entire itinerary with one entry.

Here is an example of a PNR with several air segments:

RP/NCE1A0950/NCE1A0950 AG/SU 15MAY09/0837Z 2XGUPJ NCE1A0950/0022AG/15MAY09 1.BARCLAY/ADAM MR 2 BA 428 Y 15JUN 1 LHRAMS HK1 0705 0920 15JUN E BA/ 3 BA 423 Y 21JUN 7 AMSLHR HK1 0720 0735 21JUN E BA/ 4 BA 117 Y 04JUL 6 LHRJFK HK1 0855 1120 04JUL E BA/ 5 BA 178 Y 11JUL 6 JFKLHR HK1 0840 2035 11JUL E BA/ 6 APH 07 123 123 PARIS 7 TK TL10JUN/NCE1A0950



To delete segment number 2, enter:

XE 2

System response:

RP/NCE1A0950/NCE1A0950 AG/SU 15MAY09/0837Z 2XGUPJ NCE1A0950/0022AG/15MAY09 1.BARCLAY/ADAM MR 2 BA 423 Y 21JUN 7 AMSLHR HK1 0720 0735 21JUN E BA/ 3 BA 117 Y 04JUL 6 LHRJFK HK1 0855 1120 04JUL E BA/ 4 BA 178 Y 11JUL 6 JFKLHR HK1 0840 2035 11JUL E BA/ 5 APH 07 123 123 PARIS 6 TK TL10JUN/NCE1A0950

The system automatically renumbers the remaining segments and elements in the PNR.

Note: This entry works on any type of segment in a PNR.

Multiple Segments

You can also delete multiple segments at the same time:

Delete Multiple Segment Entries

Entry Description

XE 2, 3 Deletes segments 2 and 3

XE 4-7 Deletes segments 4, 5, 6, and 7

How to Delete an Itinerary

When you are working with PNRs, you can delete the entire itinerary with one entry.


RP/NCE1A0950/NCE1A0950 AG/SU 15MAY09/0837Z 2XGUPJ NCE1A0950/0022AG/15MAY09 1.BARCLAY/ADAM MR 2 BA 428 Y 15JUN 1 LHRAMS HK1 0705 0920 15JUN E BA/ 3 BA 423 Y 21JUN 7 AMSLHR HK1 0720 0735 21JUN E BA/ 4 APH 07 123 123 PARIS 5 TK TL10JUN/NCE1A0950

To delete all the segments in the itinerary, enter:

XI

System response:

RP/NCE1A0950/NCE1A0950 AG/SU 15MAY09/0837Z 2XGUPJ NCE1A0950/0022AG/15MAY09 1.BARCLAY/ADAM MR 2 APH 07 123 123 PARIS 3 TK TL10JUN/NCE1A0950


76 Edition 6.1

How to Cancel a Name Element

You cancel a name element in the same way that you delete other segments on a PNR. However, with the name element, there are certain restrictions that must be observed.

To cancel a name element:

1. Retrieve the PNR.

Here is an example of a PNR with two names and two seats booked on each flight:

RP/NCE1A0950/NCE1A0950 AG/SU 20MAY09/0827Z 345ALN NCE1A0950/0022AG/20MAY09 1.BARCLAY/ADAM MR 2.BARCLAY/ANN MS 3 BA 117 Y 15JUN 1 LHRJFK HK2 0855 1120 15JUN E BA/ 4 BA 178 Y 22JUN 1 JFKLHR HK2 0840 2035 22JUN E BA/ 5 APH 07 123 123 6 TK TL10JUN/NCE1A0950

The first transaction you perform after retrieving the PNR must be the name cancellation.

2. Delete the passenger name element.

XE 2

System response:

RP/NCE1A0950/NCE1A0950 AG/SU 20MAY09/0827Z 345ALN NCE1A0950/0022AG/20MAY09 1.BARCLAY/ADAM MR 3 BA 117 Y 15JUN 1 LHRJFK HK1 0855 1120 15JUN E BA/ 4 BA 178 Y 22JUN 1 JFKLHR HK1 0840 2035 22JUN E BA/ 5 APH 07 123 123 6 TK TL10JUN/NCE1A0950

The name is deleted and the number of seats booked is automatically reduced. Any other information that was associated to the passenger is removed as well.

After you cancel the name, you cannot make any other entries except RF and ET/ER.

3. Enter the received from element.

RF PAX

4. End the transaction.

ET

Note: This functionality is not supported by all airlines. Please verify with the airline whether or not they allow a reduction of the number in the party. You cannot cancel a name element when an FA/ET element exists.


Chapter 9

Printing a PNR

You can print a PNR or a PNR screen on:

• Your default printer

• Another printer in your office

• A printer in another Amadeus office

• Any airline printer where printers are defined in the Amadeus PSDB database

• Any printer with a printer mnemonic, where queue-to-queue destination addresses are used to send the print results

• Any airline printer for which you know the seven-character IATA teletype address

For more information, see HE PNR PRINT.

System Print Messages

When the system has sent the PNR to the printer, it displays one of the following messages:

• SENT

This indicates that the printer address has been validated and the print request has been sent for processing.

• SENT TO SYSTEM FOR PRINTING

This message indicates that the network ID is not validated in the Amadeus PDSB database. The print request has been sent for queue-to-queue processing, without validating the printer address.

All restrictions that normally apply to PNR retrieval also apply to printing.

How to Print a PNR

To print an existing PNR on your default printer, enter the print transaction code followed by either an A (all) or S (screen), and the retrieval entry. The PNR is sent directly to the printer.

To print the entire PNR currently open on your screen, enter:

WRA /RT


78 Edition 6.1

To print only the currently displayed screen, enter:

WRS /RT

For additional information, see HE WRA.

Printing Options

The table below shows some options you can use with your PNR print request:

Table: PNR Print Options

Option Sample Entry Description

/RT WRA /RT Prints the current PNR

/RT (recloc) WRA /RT CIJBI1 Prints a specific PNR, indicated by the record locator

/RH WRA /RH Prints the PNR history for the current PNR

/RPP WRA /RPP CIJBI1 Prints a purged PNR See Purged PNRs on page 63

For more printing options and details, see HE PNR PRINT.

How to Print a PNR on a Printer at Another Office

You can print a PNR to a printer at another office if you know the office ID of the target office.

To print the entire PNR CIJBI1 to another office, enter:

WRAO MADIB2743 /RT CIJBI1

WRAO Print PNR to another office transaction code

MADIB2743 Target office ID

/RT Slash, print PNR option

CIJBI1 Record locator


Chapter 10

Displaying PNR History

Every PNR that is created in the distribution system has associated historical information, which is a record of the creation of the PNR and any additions, modifications, cancellations, and deletions that are subsequently made to it. The PNR history is updated at each end of transaction entry.

Each time a modification is made, the modified data is stored in PNR history. For each modification, history records the office identification, agent sign, duty code, and the date and time of the modification.

If you retrieve a PNR but do not modify it, there are no entries made in the PNR history.

If the modification is made using remote office logging, the IATA and office ID for both the originating and the emulated branch are included.

The PNR History may contain name and remark elements entered in native characters. If your terminal allows it, you are able to display these elements as they were entered. If your terminal does not allow the display of native alphabets, the native characters are replaced by:

• Hash symbols (#) in the name element.

• A 'NOT DISPLAYABLE' warning in the remark elements.

When working in the system, you can display both full and partial PNR history:

• Full PNR history - displays all transactions associated with the PNR

See How to Display Full PNR History on page 81.

• Partial PNR history - displays specific transactions associated with the PNR

See How to Display Partial PNR History on page 81.

For more information on PNR history, see HE RH.


80 Edition 6.1

Sample PNR History

The PNR header line appears at the top of the history. Subsequently, each activity in the PNR is listed as a numbered element.

The number for each element indicates when that activity was performed. Activities that are associated with the creation of a PNR are numbered 000, activities from the first modification of the PNR are numbered 001, from the second modification 002, and so on. Each modification and set of modifications is called a step.

Here is a sample of a PNR history display:

000 ON/BLAKE S/MS JACKSON M/MR STOYLE D/MR 000 OS/LH 401 F 20SEP 5 JFKFRA LK3 530P 715A+1/NN *1A/E* 000 OS/CAR SK NN1 FRA 20SEP-21SEP ECAR/CF-/NN 000 RF-PAX CR-MUC1A0701 SU 0001AA 28FEB/1009Z 001/003 CS/NW1799M 10DEC 4 MIADEN HK4 1315 1705/KK

Original entries in the PNR, indicated by the sequence number 000

Modifications to the PNR, indicated by the other sequence numbers 001/003

PNR Creation in History

At end of transaction during PNR creation, the following elements are added to PNR history under step number 000: original names, air segments, auxiliary segments, OSI and SSR elements, option elements, received from reference, and a communications reference.

Note: Any other PNR element created before the first end of transaction will not appear in PNR history step 000.

000 ON/BLAKE S/MS JACKSON M/MR STOYLE D/MR 000 OS/LH 401 F 20SEP 5 JFKFRA LK3 530P 715A+1/NN *1A/E* 000 OS/CAR SK NN1 FRA 20SEP-21SEP ECAR/CF-/NN 000 RF-PAX CR-MUC1A0701 SU 0001AA 28FEB/1009Z

In addition to the step number, each element in history is marked with a two-letter code, indicating the type of change that was made:

• ON is the code for Original Names. These are the names that were entered when the PNR was created.

• OS is the code for Original Segments. These are the segments that were entered when the PNR was created.

• RF is the code for Received From. RF is followed by the name entered by the agent in the RF entry, the office ID, sign, date and time.

PNR Modifications in History

When an element is modified, cancelled or deleted, it appears in history with two numbers. Here is an example:

001/003 CS/NW1799M 10DEC 4 MIADEN HK4 1315 1705/KK

The first number (001) indicates the stage at which the item was originally entered in the PNR. The second number (003) indicates when the modification, cancellation or deletion was made.

Chapter 10 Displaying PNR History


How to Display Full PNR History

To display the entire history of the current PNR, without queue history, enter:

RH

How to Display Partial PNR History

You can limit the history of the PNR to display only the types of history elements you want to see. You do this by adding PNR history codes to the end of the basic PNR history display transaction code.

Note: The received from (RF) element is always displayed in the PNR history.

For example, if you want to view only the air segments in the PNR history, enter:

RH A

Here are some options you can use to limit the PNR history display:

Table: PNR History Codes

Entry Displays...

RH099 PNR history by step number

RHI Itinerary segments

RHJ Phone elements (AB, AM, AQ, AP)

RHN Name elements

RHR All remarks: general, accounting, confidential, itinerary and corporate

RHS* Segment number (where * is an active segment number)

You can also display multiple options in one entry. For example, if you want to display only the name elements, itinerary segments and remarks, enter:

RHN, I, R

For additional options and more information, see HE PNR, GP COD.

How to Explore PNR History

You can search for specific information in the history of a PNR.

You can use the following options:

Table: PNR History Explorer Codes

Entry Displays...

EHP /D PNR history with a date stamp per step

EHP /P2 PNR history for passenger 2

EHP /S1 PNR history for segment 1

EHP /L6 PNR history for element in line 6

EHP /F/FLT-6X1234 PNR history lines containing flight 6X1234


82 Edition 6.1

Entry Displays...

EHP /F/FLT-6X1234/DT-20OCT PNR history lines containing flight 6X1234 on 20 Oct

EHP /F/FFT-VIP PNR history lines containing the free-flow text 'VIP'

For additional options and more information, see HE EHP.


Chapter 11

Passenger Load Lists

Note: The LL entries are applicable to ATO and CTO agents of airlines using Amadeus Altéa Inventory.

Passenger loading lists are based on a combination of passenger information and inventory counters.

You must have proper security settings to display a passenger loading list. This means that either EOS agreements must be in place between your office ID and the offices that own the PNRs, or individual ES agreements must have been added to those PNRs.

You can display a list on screen or print it on your local printer. From the list that is produced, you can retrieve the PNR for a specific passenger.

Note: You can retrieve lists that contain up to 999 passenger names per leg, including both individual and group names.

For more information, see HE LL.

How to Request a Passenger Loading List

Passenger loading lists are based on a combination of passenger information and inventory counters.

You must have proper security settings to display a passenger loading list. This means that either EOS agreements must be in place between your office ID and the offices that own the PNRs, or individual ES agreements must have been added to those PNRs.

To request a passenger loading list, enter:

LL/6X1/5JAN/SYD

LL Passenger loading list transaction code

/6X1 Slash, airline code, flight number

/5JAN Slash, date

/SYD Slash, board point (optional)

Note: If you request a list for a date in the last four days including today, the list will apply to the current year and not to next year.


84 Edition 6.1

How to Print a Passenger Load List

To print a passenger loading list, add the print option to the display request entry:

LL/2X026/19JUN-P

System response:

LIST SENT TO PRINTER

How to Retrieve a PNR from a Passenger Load List

To retrieve a PNR from a passenger loading list by entering the transaction code and the line number of the PNR in the display:

LL4

To redisplay the passenger loading list, enter:

LL0


Index

A AB, 12 AM, 12 Ancillary Services, 25, 49

display a catalogue, 25 flight-related optional services, 26 non-flight related optional services, 27 seat-related optional services, 26

AP, 11 APB, 12 APE, 12 APF, 12 APH, 12 APM, 12 APN, 12 ARNK, 46 Arrival unknown segment, 45 Associated cross reference, 68, 74 AU, 49 Automatic SSR explosion, 19 Auxiliary segments, 49 AXR, 68, 74

C Cabin baggage, 53 Chargeable services, 25 Child indicator, 6 Confidential remarks, 29 Contact element, 11 Corporate remarks, 29

E EF, 70 EHP, 83 Electronic payment, 33 ER, 15 ES, 39 ESD, 39 ESX, 39 ET, 15 E-ticketing, 9 Extended ownership agreements, 37 Extra seats, 55

F FFA, 28 FFD, 28

FFN, 28 FFR, 28 FFU, 28 Frequent flyers, 28 FXK, 25

G General remarks, 29 Ghost segments, 47 Group PNR, 56

I IG, 15 Infant indicator, 6 Information segment, 44 IR, 16

K Keyword element, 21

L Long-sell entry, 11 LP, 62 LPO, 62

M Manual SSR explosion, 20 Married segments, 41

N Name element, 4 Native characters, 30, 59, 81 NHP, 73 NM, 4 Non-homogeneous condition, 73

O OP, 31 Open segments, 42 OPQ, 32 Option element, 31 Optional services, 25 OPX, 32 OS, 33 Other service information element, 32


86 Edition 6.1

P Passenger association, 34 Passenger load lists, 85 Passenger loading lists, 85

printing, 86 retrieving PNRs, 86

Passive segments, 46 Past date record, 65 PDR. See Past date record PNR

associated cross reference, 68 cabin baggage, 53 child indicator, 6 claiming, 61 confidential options, 32 copying, 67 definition, 3 dual-availability, 10 elements. See PNR elements end transaction, 14 exploding SSRs, 21 extra seats, 55 features, 4 frequent flyers, 28 groups, 56 history. See PNR history ignoring, 15 infant indicator, 6 long-sell entries, 11 modifying. See PNR modification non-homogeneous condition, 73 printing. See PNR print purging, 65 queuing office, 75 rebooking, 71 recalling, 66 record locator, 3 remarks, 29 requesting passenger load list, 85 reservation number, 16 retrieving, 59 saving, 14 searching. See PNR search seat maps, 24 seat request, 22 short-sell entries, 8 splitting, 69 SSRs, 20 stretcher passengers, 52 ticketless, 33 transferring ownership, 76 unaccompanied minors, 51

PNR association infants, 7 passengers, 34 segments, 35

PNR elements contact, 11 itinerary, 8 keyword, 22 mandatory, 3 name element, 4 optional, 19 other service information, 33 queue option indicators, 31 received from, 14

ticketing arrangement, 12 PNR history, 81

full history, 83 modifications, 82 options, 83 original elements, 82 partial history, 83 sample screen, 82

PNR history explorer, 83 PNR modification

cancelling a name element, 78 copy, 67 deleting a segment, 76 deleting an itinerary, 77 deleting multiple segments, 77

PNR print all, 79 options, 80 screen, 80 system print messages, 79 to another office, 80

PNR rebook class, 71 combined entries, 73 date, 72 flight number, 72

PNR search by flight, 62 by office, 62

PNR security, 37 adding, 39 cancelling, 39 displaying security agreements, 39 retrieving, 40 security access modes, 38 security agreement, 37 security element, 37 security receiver types, 37

PNR segments arrival unknown, 46 auxiliary, 49 ghost, 47 information, 44 married, 41 open, 42 passive, 46 service, 47 special, 41 waitlist, 43

Printing PNRs, 79

Pseudo-office ID, 37 Purged PNRs, 65

Q Queue option indicators, 31 Queuing office, 75

R RC, 30 Rebook, 70 Record locator, 3 Remarks

confidential, 29 corporate, 29

Index


general, 29 native characters, 30 wildcards, 31

Reservation number, 16 Responsible office, 76 RF, 14 RH, 83 RHA, 83 RHE, 40 RHI, 83 RHJ, 83 RHN, 83 RHR, 83 RHS, 83 RM, 30 RO, 61 RPD, 66 RPP, 66 RRA, 68 RRI, 68 RRN, 67 RRP, 68 RT, 59 RT SVC, 60 RTAM, 42 RTE, 40 RTIM, 42 RX, 30

S SB, 71 Seat maps, 24 Seat requests, 22

locations, 23 passenger types, 23

Security PNR, 37

Segment association, 35 Service segments, 47 Short-sell entry, 8 SI, 45 SK, 22 SM, 24 SO, 42 SP, 69 Special segments, 41

Special service request, 19 SR, 20 SR*, 21 SS, 9 SSR. See Special service request SSR explosion, 19 ST, 22 Stretcher passengers, 52 SX, 25

T Ticket arrangement options, 13 Ticketing arrangement element, 12 Ticketless bookings, 33 TK, 13 TK AT, 13 TK MA, 13 TK OK, 13 TK TL, 13 TK XL, 13

U UM, 52 Unaccompanied minors, 51

V VFFD, 28

W Waitlist

action codes, 43 segments, 43

WRA, 79 WRAO, 80 WRS, 80

X XE, 77 XI, 77

AMADEUS Passenger Name Record (PNR) User Guide - Apr2014

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Transcript of AMADEUS Passenger Name Record (PNR) User Guide - Apr2014