Amadeus Airline ITAmadeus Mobile Solutions for Airlines

Airlines

Amadeus Mobile Solutions for Airlines lets you future-proof your mobile strategy whilst enhancing the end-to-end customer travel experience.

Technological advances coupled with a more sophisticated traveller are driving airlines to offer new solutions and services that will give customers more control throughout their entire journey.

Improve the travel experience, reduce costs and increase revenues

Passengers want to be empowered during their journey, informed of changes dynamically and equipped to manage their trip whilst on-the-go. To do this, airlines must be able to offer comprehensive flight services across consumer mobile devices.

With Amadeus Mobile Solutions for Airlines advanced technology, you can both enhance the passenger journey and benefit from more streamlined operations. The end-to-end solutions cover all stages of the journey, from booking and servicing, to check-in and boarding pass issuance. In addition, shared business rules and integrated ‘triggers’ within the underlying airline IT platform ensure real-time data accuracy and consistency across channels.

Furthermore, by shifting simple, yet high-impact customer service functions to mobile self-service management – seat and meal selection, updating contact details, booking and paying for ancillary services such as excess baggage - your sales agents will be able to focus their time on selling seats and providing enhanced levels of customer service, resulting in a more productive use of staff resources.

With Amadeus Mobile Solutions for Airlines, you can:

> Improve the passenger experience

> Reduce operational costs

> Maximise revenue opportunities

> Operate an efficient IT model

Outstanding integration and reliability

Amadeus Mobile Solutions are fully integrated with other Amadeus airline IT solutions such as Altéa Departure Control – Customer Management. They work together using the same framework to efficiently manage passengers at the airport and across all touch points, as well as providing customers with consistent, up-to-date travel information.

With traffic in the mobile channel growing exponentially, a robust infrastructure is critical in ensuring reliability and stability. Amadeus Mobile Solutions for Airlines delivers on all fronts: providing the same high levels of service and support as with Amadeus web options, and ensuring reliable uptime, response time and scalability thanks to hosting in the world-class Amadeus data centre.

Key benefits at a glance

Improve the passenger experience

> Passengers are kept informed with real-time, relevant and value-added information;

> Fast and easy check-in, on-the-go;

> Add information or service requests and purchase additional services anytime and anywhere;

> Instant notification of flight disruptions and the ability to modify travel plans accordingly;

> Flexible content tailored to each customer – ‘the right service at the right time’.

Reduce operational costs

> Improve disruption management with automated re-accommodation;

> Expand self-service options;

> Reduce call centre work load, airport footprint (personnel or kiosk hardware), time spent by airport staff on certain operational tasks;

> Dynamic mobile portal management: enable business teams to manage mobile portals (e.g. content, campaign).

Maximise revenue opportunities

> New sales opportunities with last-minute bookings and ancillary services;

> Grow revenue per passenger by offering the right ancillary service at any point in the travel experience;

> Faster reschedule and disruption process to release sales staff and seats for additional sales;

> Increase product exposure and visibility.

Operate an efficient IT model

> Synergies with Amadeus Altéa solution;

> Reusability of Amadeus e-Retail services and customisations;

> Consistency across channels;

> Offer native application solutions for mobile websites and mobile devices.

Booking display (Moblie Applications)

Booking on mobile (date selection) Schedule disruption management

Main features

Information and Booking services

> Retrieve a booking and view the itinerary;

> Email flight information to a contact;

> View baggage allowance policy;

> View flight status (if supported by the airline);

> View airline’s call centre telephone number;

> Allow seat and meal selection (non-chargeable);

> Modify contact details (email and phone number);

> Add frequent flyer number.

Book a flight

> Combined outbound and inbound calendar display for date flexibility;

> Availability and up-sell to select best flights.

Ancillary services

> Add excess baggage by weight or piece;

> Pay for excess baggage and receive confirmation.

Schedule change

> Flight, time or route change notification sent with new flight proposal for the traveller to accept or follow up with airline call centre.

Check-in

> Flight(s) and passenger(s) selection;

> Information update: frequent flyer status and regulatory data;

> Seat selection via graphical seat maps.

Boarding pass delivery

> URL by email or SMS;

> 2D mobile barcode generated in IATA approved formats: QR, Aztec and Datamatrix;

> Eligibility checks for Mobile Check-in and Mobile Boarding Pass based on journey and customer information.

Customer contact

> Send notifications in case of schedule disruption;

> Announce opening of check-in to passengers.

Localisation

Find out moreFor further information, visit www.amadeus.com/airlineIT or speak to your Amadeus Account Manager today.

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