Amadeus Mobile Messenger map interface with risk intelligence

Amadeus Mobile Messenger

Communicate anytime with ease

Easily connect with travelers wherever they are located, 24/7. Message templates, which can be stored and saved, are available to quickly send critical information to travelers. One-way messaging can be used to send information that needs no response while the two-way messaging option provides feedback and updates a traveler’s status on the map according to the reply.

Users can send a location request, allowing travelers to send their actual location at any given time, using the GPS functionality on their smartphone.

Filter your options

With Amadeus Mobile Messenger, users can fi lter information as needed. Color-coded pushpins can also be used for fi ltering. And since data is updated in real time, travelers always have the latest information. You can select travelers by name, company, airline/fl ight number or airport, or any combination of these.

Work smarter, faster

Intelligent features enhance the user experience and optimize the workfl ow for crisis management. You can group travelers in static or dynamically managed groups, which can then be assigned to agents for proactive and more eff ective handling.

Deliver fast, effi cient information with a single tool to help your travelers instantly. Amadeus Mobile Messenger provides professional assistance for handling disruptive events such as inclement weather or natural disasters, and allows you to communicate with travelers at all times.

Amadeus Mobile Messenger map interface with risk intelligence

Mobile Messenger Sales Sheet_v4.indd 1 6/22/16 4:18 PM

Do more with Amadeus Mobile Messenger _Locate travelers with a tracking capability that identifi es their position using geo-coding

_Optimize your workfl ow with Amadeus Mobile Messenger’s unique messaging, fi ltering tools and workload distribution

_Stay alert with real-time and automated system updates – critical for incident management

_Communicate with travelers via smartphone application and SMS messaging

_Identify and manage a traveler’s specifi c location with intuitive map searches

_In the case of a travel disruption, you can lock a traveler’s location until new travel arrangements have been secured

_Integrated risk intelligence module helps corporations improve travel security and end-travelers manage disruptions in real time

Amadeus Mobile Messenger is powered by Charter Solutions International with risk intelligence provided by RisklineTM.

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1-888-AMADEUS (U.S.)1-888-611-5554 (Canada)

salesinquiries@amadeus.comwww.amadeus.com

Let’s shape the future of travelAs your technology partner, Amadeus is committed to next-generation solutions that shape a more connected and personalized travel experience for you and your travelers.

Traveler smartphone app available for iPhone® and Android™.

Mobile Messenger Sales Sheet_v4.indd 2 6/22/16 4:18 PM