AMACOM Fall Winter 2009 Catalog

FALL-WINTER 2009CATALOG of BOOKS

New Titles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Backlist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Author Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Title Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Sales Representatives, International Distributors,and AMACOM Sales Office Contacts. . . . . . . . . . . . 43

Order Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Ordering Information . . . . . . . . . . . . inside back cover

AAMMAACCOOMM,, a division of the American ManagementAssociation, publishes books on business, management,career growth, current events, science and technology,personal finance, real estate, and self-help. AMACOMbooks help readers enhance their personal and pro fes -sional growth and reach into the future to understandemerging trends and cutting-edge thinking.

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FALL-WINTER 2009CATALOG of BOOKS

Lead Your BossThe Subtle Art of Managing UpJohn Baldoni

Every manager on the move wants to have influence at the top in order to get hisor her ideas heard and ultimately acted upon. In Lead Your Boss, recognized

leadership guru John Baldoni gives managers new—as well as tried-and-true—methods for influencing both their bosses and their peers, and giving seniorleaders reasons to follow their lead. Featuring instructive stories based on real-lifeexperiences from leaders at all levels, Lead Your Boss reveals proven strategies for: Developing spheres of influence • Handling tough issues • Asserting oneselfdiplomatically • Putting the team first • Persuading up • Establishing trust •Using organizational politics to everyone’s advantage • Inspiring others through -out the organization

Lead Your Boss gives readers practical, tactical advice on becoming a key playerin any organization, regardless of whether or not they have an office in the C-suite…YET.

JOHN BALDONI (Ann Arbor, MI) is an internationally recognized leadership consultant,speaker, and author of many books, including Lead by Example (9780814412947)and Great Commu nication Secrets of Great Leaders. He was named one of the “30Most Influential Leadership Gurus” for 2007 by www.LeadershipGurus.net. Hisleadership writings have appeared in BusinessWeek.com and FastCompany.com,and he has been featured or quoted in publications including the New York Times,USA Today, and Investor’s Business Daily.

A guidebook for those who have the vision and drive to take the organization to the next level...and a boss.

The Manager’s Guide to Maximizing Employee PotentialQuick and Easy Strategies to Develop Talent Every DayWilliam J. Rothwell

Many books have been written about talent management and successionplanning—but few have focused on how busy managers can incorporate the

important task of finding, developing, and keeping the best people into theirdaily routine. The Manager’s Guide to Maximizing Employee Potential takesreaders step-by-step through simple and effective strategies they can use to:

Assess individual potential • Recruit and select the right people • Train anddevel op talent • Offer career advice and mentoring • Appraise current skills andpro vide daily feedback • Excel at performance coaching • Transfer knowledgeand professional contacts • And much more

Aimed at managers at all levels—and featuring real-world examples—this indis pen -sable guide explains why managers, not the HR department, must take the lead inattracting, cultivating, and retaining the most productive, promotable people...andarms them with the practical skills they need to do it…every day.

WILLIAM J. ROTHWELL (State College, PA) is President of Rothwell and Associates, a full-service consulting firm focusing on talent management, and a Professor of WorkforceEducation and Development at Pennsylvania State University. His previous booksinclude Effective Succession Planning (9780814408421), What CEOs Expect fromCorporate Training (9780814406793), and Working Longer (9780814473924).

Taking talent management out of the HR department and placing it inthe hands of those truly responsible for their people...the managers.

NEW TITLES

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SEPTEMBER 2009 • ManagementPaperback • 6 x 9 • 240 pages

978-0-8144-1430-9U.S.$17.95

OCTOBER 2009Management & Leadership

Hardcover • 61/8 x 91/4 • 224 pages978-0-8144-1505-4

U.S.$21.95

• National print campaign

• National TV campaign

• National radio morning drive-time campaign

• Online campaign

• Co-op advertising available

Just ListenDiscover the Secret to Getting Through to Absolutely Anyone

Mark GoulstonForeword by Keith Ferrazzi, author of Never Eat Alone

The first make-or-break step in persuading anyone to doany thing is getting them to hear you out. Whether the

person is a harried colleague, a stressed-out client, or aninsecure spouse, things will go from bad to worse if youcan’t break through emotional barricades.

Drawing on his experience as a psychiatrist, business con sul -tant, and coach, and backed by the latest scientific research,author Mark Goulston shares simple but power ful techniquesreaders can use to really get through to people—whetherthey’re coworkers, friends, strangers, or enemies. Just Listenreveals how to:

Make a powerful and positive first impression • Listeneffectively • Make even a total stranger—a potential client,perhaps—feel “felt” • Talk an angry or aggressive personaway from an instinctual, unproductive reaction andtoward a more rational mindset • Achieve buy-in, thelinchpin of all persuasion, negotiation, sales, and more

Getting through is a fine art but a critical one. With the helpof this groundbreaking book readers will be able to turn the“impossible” and “unreachable” people in their lives intoallies, devoted customers, loyal colleagues, and lifetimefriends.

MARK GOULSTON (Los Angeles, CA) is a psychiatrist, businessconsultant, executive coach, and FBI and police hostagenegotiation trainer. A bestselling author whose books includeGet Out of Your Own Way and Get Out of Your Own Way atWork, he writes a column on leadership for Fast Company and“Solve Anything with Dr. Mark” for Tribune Media Services,and is frequently called upon to share his expertise by themedia including the Wall Street Journal, Harvard BusinessReview, Fortune, Newsweek, Time, Reuters, NPR, CNN, FoxNews, and the Oprah and TODAY shows.

The skills you need to get through to anyone—when ajob, a sale, a deal, or a relationship hangs in the balance.

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SEPTEMBER 2009 • Business Self-Help

Hardcover • 61/8 x 91/4 • 256 pages

978-0-8144-1403-3

U.S.$24.95

Chocolate FortunesThe Battle for the Hearts, Minds, and Wallets of China’s ConsumersLawrence L. AllenAs China comes into its own as a world economic power, a new, huge consumerclass is emerging, hungry for all things Western. In this land where twenty-fiveyears ago most of the population had never tasted chocolate, five icons of Westernbusiness are now slugging it out in a battle royal to see which will become theEmperor of Chocolate in China.

Chocolate Fortunes offers the first inside look at the battle for China’s newfoundchocolate addiction. The book devotes individual chapters to each of the five majorplayers—Hershey, Nestlé, Cadbury, Mars, and Ferrero—and the trials they face asthey attempt to dominate their market in an enigmatic and still-developingeconomy. More broadly, Chocolate Fortunes examines the unique opportunities andchallenges inherent in the Chinese business universe.

Probing not only the economic, political, and cultural conditions that have given riseto a seemingly insatiable new market, the book delves into the mystique of choco -late itself and how it captivates not just the Chinese, but people all over the world.

LAWRENCE L. ALLEN (Beijing, China) is a former senior executive for both Hershey andNestlé in China. He has spent more than 20 years building consumer brands for multi -national companies in China.

Could there be a more intriguing East-meets-West story than one aboutthe introduction of chocolate—that very symbol of Western indulgence—to legendarily austere China?

The Million-Dollar Financial AdvisorPowerful Lessons and Proven Strategies from Top ProducersDavid J. Mullen Jr.

The best financial advisors are well equipped to succeed regardless of marketconditions. Based on interviews with fifteen top advisors, each doing several

mil lion dollars worth of business every year, The Million-Dollar Financial Advisordistills their universal success principles into thirteen distinct lessons. Each is ex -plained step-by-step for immediate application by veteran and new financial pro -fes sionals alike. The lessons cover:Building and focusing on client relationships • Having a top advisor mindset •Developing a long-term approach • Specialization • Marketing • And much more

The book also features two complete case studies. First there is the “best of thebest” advi sor whose incredible success showcases the power of all the book’s princi -ples working together in concert. The second is an account of a remarkable andinspiring career turn around and demonstrates that it’s never too late to reinventoneself. Brimming with practical advice from the author and expert insights fromhis interview sub jects, The Million-Dollar Financial Advisor is a priceless successtool for any and all financial advisors.

DAVID J. MULLEN JR. (Englewood, CO) is the author of The Million-Dollar FinancialServices Practice (9780814480526) as well as a 30-year industry veteran and formerManag ing Direc tor at Merrill Lynch, where he trained more than 500 financialadvisors. The success rate of his advisor training programs have been significantlyhigher than the industry average.

Learn from the best in the business.

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NOVEMBER 2009 • FinanceHardcover • 61/8 x 91/4 • 272 pages

978-0-8144-1472-9U.S.$30.00

OCTOBER 2009 • International BusinessHardcover • 61/8 x 91/4 • 256 pages

978-0-8144-1432-3U.S.$27.95


• Business radio campaign


How the Best Leaders LeadProven Secrets to Getting the Most out of Yourself and Others

Brian Tracy

Leadership is the critical factor that determines the successof any business or department. The ability to select, man -

age, motivate, and guide employees to achieve results is thetrue measure of any leader’s success.

In this fast-moving book, business expert Brian Tracy revealsthe strategies used by top executives and business ownerseverywhere to achieve astounding results in difficult marketsagainst determined competition.

Brian Tracy has worked with more than 1,000 companies in 52countries. In How the Best Leaders Lead, he gives you a ser iesof practical, proven ideas and strategies that leaders and man -agers at every level can use immediately. They’ll learn how to: Determine their ideal leadership style for any situation • Moti vate their people with the Three R’s – Recognition,Rewards, and Reinforcement • Set clear goals and objec -tives for themselves and others • Develop an excitingfuture vision for their business • Set priorities and focuson key tasks • Solve problems faster and make betterdecisions • Hire and keep the best people • Build, manage,and motivate winning teams • Communicate and gettheir ideas across to others • Motivate people in turbulenttimes • Identify opportunities and take concrete action •Plan for the future while managing the present

With this timely guide, anyone can learn how to become abet ter and more effective leader and get more done fasterthan they ever dreamed possible.

BRIAN TRACY (Solana Beach, CA) is a top business speaker,author, and consultant, address ing more than 250,000 peopleeach year worldwide. He has written 45 books and producedmore than 400 audio and video learning programs that havebeen translated into 27 languages. He is the President ofBrian Tracy University and the Chief Learning Officer ofiLearning Global.com, the preeminent business learning portalin the world today.

Lead yourself—and your company—into the future with these powerful, proven

leadership strategies from Brian Tracy.

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FEBRUARY 2010 • Leadership


978-0-8144-1434-7

U.S.$24.95

978-0-8144-1346-3$21.95

978-0-8144-0157-6$19.95

978-0-8144-7470-9$16.00

Decoding the New Mortgage MarketInsider Secrets for Getting the Best Loan Without Getting Ripped Off David Reed

The housing market is in turmoil, but if there’s a silver lining, it’s the fact thatpurchase prices are at historic lows. Sure, there are still plenty of predatory

lenders waiting to exploit the naïve potential buyer, but those who do theirhomework will be rewarded with a fair price and manageable mortgage terms.

Decoding the New Mortgage Market is a map to finding the best and most real is ticmortgage deals while navigating past potential obstacles and traps. Filled withmoney-saving advice, this practical guide will help prospective buyers understand:How new lending and underwriting rules affect today’s homebuyer • Differentloan types and lending institutions • Credit issues and other qualifying factors •Creative down-payment solutions • How to reduce closing costs and other fees

Because lenders and buyers alike have gotten “burned” in the mortgage crisis,find ing and qualifying for a manageable loan may now be more difficult. Read erswill find that Decoding the New Mortgage Market makes the search both easier andmore fruitful, and that their dreams of home ownership are still within their reach.

DAVID REED (Austin, TX) is the author of many books including Mortgages 101(9780814401668) and Mortgage Confidential (9780814473696). As a senior loanoffi cer, he has closed more than 2,000 mortgage loans. He is a columnist for RealtyTimes and Mortgage Originator magazine.

Despite the credit crunch, prospective homeowners can take advantageof an extreme buyer’s market. But they still need to be careful.

Training on TrialHow Workplace Learning Must Reinvent Itself to Remain RelevantJim D. Kirkpatrick, Ph.D., and Wendy Kayser Kirkpatrick

While upbeat lingo abounds about “complementing strategic objectives” and “drivingproductivity,” the fact is that most training does not make a sig ni fi cant enough

impact on business results, and when it does, training profes sion als fail to make aconvincing case about the value added to the bottom line. The vaunted “busi nesspartnership model” has yet to be realized—and in tough economic times, when thetraining budget is often the first to be cut, training is on trial for its very existence.

Using a courtroom trial as a metaphor, Training on Trial seeks to get to the truthabout why training fails and puts the business partnership model to work forreal. Readers on both sides of the “courtroom” will learn how to stop viewingtraining as a cost center, and bridge the gulf between what learning functionsdeliver and what business units need to execute their strategies.

A thought-provoking read for trainers and business unit leaders alike, Trainingon Trial provides a new application of the Kirkpatrick Four-’Level EvaluationModel and a multitude of tips and techniques that allow lessons learned to beput into action now.

JIM D. KIRKPATRICK, PHD (St. Louis, MO) is SMR-USA’s Vice President of Global Train ingand Consulting, providing consulting to Fortune 500 companies around the world.WENDY KAYSER KIRKPATRICK (St. Louis, MO) is Director of Kirkpatrick Partners, LLC.

The defendants—corporate training programs—are hereby charged with failing to deliver results. Is yours guilty?

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NOVEMBER 2009 • TrainingHardcover • 61/8 x 91/4 • 256 pages

978-0-8144-1464-4 U.S.$24.95

DECEMBER 2009 • Real EstatePaperback • 6 x 9 • 240 pages

978-0-8144-1400-2U.S.$17.95



• National talk radio campaign

• Online campaign targeting parenting

and educational sites

• New York and Washington, DC, media


Why Boys FailSaving Our Sons from an Educational System

That’s Leaving Them BehindRichard Whitmire

The signs and statistics are undeniable: boys are falling be hindin school. Contrary to conventional wisdom, the biggest cul -

prits are not video games, pop culture, or female-dominatedschools biased toward girls. The real problem is that boys havebeen thrust into a bewildering new school envi ron ment thatdemands high-level reading and writing skills long before theyare capable of handling them.

Lacking the ability to compete, boys fall farther and fartherbehind. Eventually, the problem gets pushed into college,where close to 60% of the graduates are women. In a timewhen even cops, construction foremen, and machine opera -tors need post-high school degrees, that’s a problem.

Why Boys Fail takes a hard look at how this ominous realitycame to be, how it has worsened in recent years, and whyattempts to resolve it often devolve into finger-pointing andpolarizing politics.

But the book also shares some good news. Amidst the alarm -ing proof of failure among boys—around the world—there arealso inspiring case studies of schools where something isgoing right. Each has come up with realistic ways to makesure that every student—male and female—has the tools tosucceed in school and later in life. Edu ca tors and parents alikewill take heart in these promising developments, and heedthe book’s call to action—not only to demand solutions butalso to help create them for their own students and children.

RICHARD WHITMIRE (Arlington, VA) is a former editorial writerfor USA Today and President of the National EducationalWriters Asso ci ation. A highly recognized and respected edu ca -tion reporter, his commentaries have been published in TheNew Republic, U.S. News, Politico, Washington Monthly,Chroni cle of Higher Edu cation, and Education Week. Healso appeared on National Public Radio’s Morning Edition todiscuss boy troubles.

Boys are slipping in school at an alarming rate. Here’s why it’s happening—and how to stop it.

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JANUARY 2010 •• Parenting / Education


978-0-8144-1534-4

U.S. $24.95

Leading with Cultural IntelligenceThe New Secret to SuccessDavid Livermore • Foreword by Soon Ang, Ph.D., and Linn Van Dyne, Ph.D.

Why are some leaders able to create trust and negotiate contracts with Chinese,Latin Americans, and Germans all in the same day, while others are barely

able to manage the diversity in their own offices? The answer lies in their culturalintelligence, or CQ. Packed with practical tools, research, and case studies, Leadingwith Cultural Intelligence breaks new ground, offering today’s global workforce aspecific, four-step model to becoming more adept at managing across cultures:Drive—show the interest and confidence to adapt cross-culturally Knowledge—understand how differences such as religion, family, education,legal, and eco nom ic influences affect the way people think and behaveStrategy—monitor, analyze, and adjust plans in unfamiliar cultural settingAction—choose the right verbal and nonverbal behaviors, depending on context

Practical and insightful, this indispensable guide shows leaders how to con nectacross any cultural divide, including national, ethnic, and organizational cultures.

DAVID LIVERMORE, PH.D. (Grand Rapids, MI) is the Executive Director of the GlobalLearning Center in Grand Rapids, Michigan. In addition, Dave is Senior Consultantand Research Fellow with the Cultural Intelligence Center in East Lansing, Michiganand a visiting research fellow at Nanyang Technological University in Singapore.Dave has done training and consulting with leaders in 75 countries across theAmericas, Africa, Asia, Australia, and Europe.

What is CQ? And why do leaders need it in our increasingly connected world?

201 Knockout Answers to Tough Interview QuestionsThe Ultimate Guide to Handling the New Competency-Based Interview StyleLinda Matias

Increasingly, employers today are using a tough new kind of interview to eval u -ate candidates and determine how well they think on their feet. To be successfulin these new competency-based interviews, job seekers must be pre pared withsituation-specific examples that highlight the accomplishments, knowledge, andabilities they have that employers need. Featuring a plethora of sample questions—and winning answers—this book is organized by the five core competencies mostinterviewers are looking for:Individual responsibility (decisiveness, independence, flexibility, career goals) •Managerial skills (leadership, delegation, strategic planning) • Motiva tionalfactors (ambition, initiative) • Analytical skills (problem solving, attention todetail) • People skills (teamwork, communication, customer service)

This indispensable guide features fill-in-the-blank exercises readers can use to pre -pare themselves to demonstrate sought-after competencies and wow poten tialemployers. It’s a powerful book no job seeker should be without.

LINDA MATIAS, JCTC, CIC, NCRW (Long Island, NY) runs CareerStrides, a career consultingfirm. She coaches clients on effective interview techniques. A former president of theNational Resume Writers Association, her syndicated column appears on sitesincluding CareerKnowHow.com, JobSeekerAdvice.com, and others. She also writes acolumn and produces a podcast for the YouTube channel CareerStrides and is theauthor of How to Say It® Job Interviews.

In a tight market, job seekers need to be ready to face a challenging newtype of interview. This is the book that will prepare them.

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OCTOBER 2009 • CareerPaperback • 6 x 9 • 208 pages

978-0-8144-1500-9U.S.$13.95

OCTOBER 2009Leadership / International Business


U.S.$24.95



• National radio campaign

• Online campaign

• New York media


Stand by HerA Breast Cancer Guide for Men

John W. Anderson

Scared. Shocked. Depressed. These words describe the morethan one million women worldwide who are diag nosed withbreast cancer every year. But they also apply to the husbands,fathers, sons, brothers, and friends to whom cancer sufferersturn for support. Stand by Her is written to help these men bethe very best supporters they can be, com bining solid prac ti -cal advice with emotional guidance—based both on theauthor’s personal experience and his extensive research.

Offering insight into medical, psychological, family, sexual,and financial issues, Stand by Her takes the reader through:

Interpreting and handling the initial diagnosis • Makingpreparations for treatment, from finding doctors and hospi -tals to organizing family members into an effective team •Advising her while recognizing that treatment deci sions arehers and hers alone • Maintaining a sense of nor malcy ineveryday life • Preparing emotionally and practically whenthe prognosis is not good

The book also provides an exhaustive section of print, online,and other resources for patients and caregivers.

One day the war against breast cancer will be won. Until then,women need their men to help them fight. This landmarkbook will help any man overcome the fear and frustration ofdealing with the disease, and arm him with the knowledgeand resources he needs to Stand by Her.

JOHN W. ANDERSON (Roanoke, VA) is an Emmy-nominated direc torfor Lifetime Television’s “Stop Breast Cancer for Life” cam paignand an award-winning writer whose work has ap peared inThe New York Times, Rolling Stone, The Nation, and manyother publications. He has helped his mother, wife, sister, and aclose friend in their battles against breast cancer.

If breast cancer strikes, she’s going to need you like never before. And you’re going to need help.

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OCTOBER 2009 •• Health

Paperback • 6 x 9 • 272 pages

978-0-8144-1391-3

U.S.$18.95

Pricing for ProfitHow to Command Higher Prices for Your Products and Services Dale Furtwengler

Many small business owners are trapped by industry pricing and market miscon -cep tions, when they could be compensated for the true value of the prod uct or

service being offered. The low price they feel compelled to offer limits their ability togenerate profits which, in turn, slows their response to changing customer needs.

The good news is that a business can command almost any price it chooses byfocus ing on the value—not the cost—to the customer. Pricing for Profit shows busi -nesspeople how to break out of the stranglehold of industry pricing and chargemore for their wares (regardless of the competition) without alienating theircustomers. Readers will learn how to:Quantify the value of their products or services • Distinguish between pricebuyers and value buyers • Bundle their offerings for competitive advantageand in creased customer value • Craft a powerful marketing message thatcommu ni cates value • Generate more unit sales and close more sales overall,at higher prices • Make more money with less effort

Filled with easy-to-use formulas, sample scripts, clear examples, instructive exer -cises, and more, this accessible and practical guide is a must-read for business -people who want to be well-paid for the value they provide.

DALE FURTWENGLER (High Ridge, MO) is President of Furtwengler & Associates, P.C., aconsulting firm dedicated to helping small businesses increase profits withoutadding resources.

Few businesses are compensated well for the value they provide.

Smart Selling on the Phone and OnlineInside Sales That Gets ResultsJosiane Chriqui FeigonForeword by Jill Konrath, author of Selling to Big Companies

The world of selling keeps changing, and inside sales professionals are on thefront line. More than ever, they need powerful tools to open stronger, build

trust faster, handle objections better, and close more sales. Based on the author’sTeleSmart 10 System for Power Selling, Smart Selling on the Phone and Onlinepinpoints the ten skills essential to high-efficiency, high-success performance.Sales professionals will learn how to:Overcome ten different forms of “paralysis” and reestablish momentum • Sell insound bites, not long-winded speeches • Ask the right questions to revealcustomer needs • Navigate around obstacles to get to the power buyer •Prioritize and manage their time so that more of it is spent actually selling •And more

Combining an accessible text with clear graphics and step-by-step processes,Smart Selling on the Phone and Online will help any rep master the world of“Sales 2.0” and become a true sales warrior!

JOSIANE CHRIQUI FEIGON (San Francisco, CA) is President and Founder of TeleSmartCom mu ni ca tions, a global training and consulting company specializing in insidesales. She is the author of the blog TeleSmart, and her articles have appeared inSelling Power, Call Center Magazine, and other industry publications.

Ten indispensable skills for inside sales success.

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SEPTEMBER 2009 • SalesPaperback • 6 x 9 • 272 pages

978-0-8144-1465-1U.S.$17.95

SEPTEMBER 2009Business / Marketing & Sales


U.S.$24.95

• Business radio campaign


Who’s Your Gladys?How to Turn Even the Most Difficult

Customer into Your Biggest FanMarilyn Suttle and Lori Jo Vest

Every customer-oriented business has its own Gladys—someone who demands more than most companies are

able or willing to give, one who pushes front-line servicerepresentatives’ buttons, one who requires a higher degreeof skill to manage. One who—let’s just say it—can be diffi -cult. Yet how is it that some businesses prove able not onlyto satisfy their “Gladys”, but turn her into one of their mostloyal, utterly pleased customers?

Filled with inspiring real-life case studies, Who’s Your Gladys?reveals how large and small companies from a variety ofindustries avoid creating difficult customers in the firstplace. Readers will discover how they can: • Create a culture that values compassionate connectionwith their customers

• Use creative problem solving and emotional manage mentskills to turn challenging situa tions into opportu nitiesto strengthen relationships

• Form strong bonds by paying close attention to people’s needs

• Customize service to different market segments • Cement unbreakable customer relationships withabsolutely anyone.

MARILYN SUTTLE (Novi, MI) is the founder of Suttle Enterprises LLC,through which she has taught thousands of people across thecoun try how to have happier, more productive rela tion ships withcus tomers. LORI JO VEST (Troy, MI) has been involved in rela tion -ship-based sales and customer service for over 20 years, mostrecently with television production studio Communicore VisualCommunications.

Compelling customer service practices all yourcustomers—even Gladys—will thank you for!

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SEPTEMBER 2009 •• Customer Service


978-0-8144-1439-2

U.S.$22.95

How to Write Fast Under Pressure Philip Vassallo

Anyone who regularly deals with work-related writing deadlines knows the kindof paralysis that can take over when there’s too much to accomplish and not

enough time to compose a clear sentence. This book contains an easy, effi cient, andconfidence-building process for keeping up and being productive, even under tighttime constraints and concentration-sapping obstacles. The book contains animmediately usable approach based on the mnemonic DASH, stand ing for the fourcritical components most needed for writers working under pressure:• Direction—hit the ground running with a sense of urgency and purpose• Acceleration—write on the fly with a ‘beat-the-clock’ mindset and an attitudethat prizes volume over perfection

• Strength—hold fast in the midst of chaos by employing a sensible qualitycontrolling system and creating an environment conducive to writing

• Health—assume a proactive stance by prioritizing work and preventingemergencies to minimize future pressures

Filled with helpful tools and time-saving techniques, this indispensable guidereveals how anyone can break through writer’s block and write faster and better.

PHILIP VASSALLO (Parlin, NJ) has 25 years of experience teaching writing in corporate,academic, and government environments. He developed AMA’s popular course“How to Write Fast When It’s Due Yesterday,” and writes the blog Words on the Line.

When the clock is ticking and the page is blank, this book provides fastanswers for those writing under pressure.

Punctuation at WorkSimple Principles for Achieving Clarity and Good StyleRichard Lauchman

In the workplace, good punctuation is much more than a matter of correct -ness. It’s a matter of efficiency. Professionals who aren’t sure how to punc -tuate take more time than necessary to write, as they fret about the manyincon sistent and con tradictory rules they’ve picked up over the years. Goodpunctuation is also a matter of courtesy: In workplace writing, a sentence shouldyield its meaning in stantly, but when punctuation is haphazard, readers need towork to under stand–or guess at–the writer’s intent. Weak punctua tion results intime-wasting con fusion, questions about professionalism, and some times evenserious and cost ly miscommunication.

Without using the jargon of grammar—and providing 18 common sense prin ci -ples to live by—Punctuation at Work shows busy professionals exactly how themarks can be used to make meaning clear and emphasize ideas. All the marks arecovered, with hundreds of examples taken from today’s workplace. From hy -phens and semicolons to brackets and quotation marks...all the way to ellipses(and the eternal struggle between “that” and “which”), this book explains themany ways punctuation makes things plain.

RICHARD LAUCHMAN (Rockville, MD), through his company The Lauchman Group, hasbeen training professionals, in the area of writing, for over 25 years.

Proper punctuation isn’t just for school teachers—it’s for anyone in theworkplace who wants to communicate professionally...and clearly!

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FEBRUARY 2010 • Business / ReferencePaperback • 6 x 9 • 224 pages

978-0-8144-1494-1U.S.$13.95

NOVEMBER 2009 • Business / ReferencePaperback • 6 x 9 • 208 pages

978-0-8144-1485-9U.S.$18.95

The Communication Problem SolverSimple Tools and Techniques for Busy ManagersNannette Rundle Carroll

Managers need top-flight communication skills to keep their staffs productiveand collaborative. But often, those who manage lack the ability to get things

back on track once miscommunication occurs. This book helps readers analyzetheir communication skills and challenges and explains how they can use simpleproblem-solving techniques to resolve the people issues that derail productivity atwork. Easily accessible and filled with real world management examples, the bookshows readers how to:Set clear expectations • Ask questions that will help them uncover the facts, meetbusiness objectives, and preserve relationships • Sharpen listening skills to graspinformation better in every conversation • Avoid imprecise judgments based onemotional reactions • Provide useful feedback • Encourage colla bo ra tive inter ac -tions • Delegate more effectively • Improve performance discussions by turningjudgments into observable facts • Build trusting and lasting relationships

This no-nonsense guide is packed with practical tools to help any manager beimme diately effective, as well as a handy list of common communication prob -lems and corresponding solutions.

NANNETTE RUNDLE CARROLL (Walnut Creek, CA) is a popular speaker, management train -er, and communications consultant. She is also a top-rated faculty member with theAmerican Management Association.

When what you’ve got is a failure to communicate, business breaksdown. Here’s a process managers can use to connect with their people.

The Complete Guide to Hiring and Firing Government EmployeesStewart Liff

Bringing the best new people on board and weeding out the worst are both themost important and the most difficult tasks faced by any employer. For federal

managers, the challenge is even greater. Not only does government bu reau cracyoften make hiring a cumbersome, slow-moving process, but poor performers enjoymore protection from losing their jobs than their counterparts outside of govern -ment. The Complete Guide to Hiring and Firing Government Employees is filled withtried-and-true strategies that will enable government man agers to cut through thered tape and take advantage of the best talent avail able, as well as efficientlydocument and deal with those who don’t make the cut. Readers will learn how to:Take an anticipatory approach to recruiting • Decide who to target, and whereand how to advertise for open positions • Screen and interview candidates •Counsel a poor-performing employee • Use progressive discipline • Documenta case • Write a charge • Develop internal political support • Prepare for andwin a third party hearing • And continuously maintain an entire department ofexceptional performers.

STEWART LIFF (Saugus, CA) began his career with the federal government in 1974. He isa winner of the President’s Council on Management Improvement Award and thePresidential Rank Award for Meritorious Service. His books include ManagingGovern ment Employees (9780814408872) and Managing Your Government Career(9780814410998).

How to find great performers…and lose poor ones.

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NOVEMBER 2009Management / CommunicationPaperback • 6 x 9 • 272 pages978-0-8144-1308-1U.S. $18.95

DECEMBER 2009 Management / Government Hardcover • 61/8 x 91/4 • 224 pages978-0-8144-1450-7U.S.$24.95

American EntrepreneurA History of Business in the United StatesLarry Schweikart, Ph.D., and Lynne Pierson Doti, Ph.D.Ever since the first colonists landed in “The New World,” Americans have forgedahead in their quest to make good on the promises of capitalism and inde pen -dence. This book vividly illustrates the history of business in the United Statesfrom the point of view of the enterprising men and women who made it happen.

Weaving together vivid narrative with economic analysis, American Entrepreneurrecounts fascinating successes and failures, including: how Eli Whitney changedthe shape of the American business landscape...the impact of the Civil War onthe economy and the subsequent dominance of Andrew Carnegie and J. P.Morgan...the rise of the consumer marketplace led by Asa Candler, W. K. Kellogg,Henry Ford, and J.C. Penny...and Warren Buffett’s, Michael Milken’s, and evenMartha Stewart’s experience in the “New Economy” of the 1990s and into today.

It is an adventure to start a business, and the greatest risk takers in that adven -ture are entrepreneurs. This is the epic story of America’s entrepreneurs and theeconomy they created.

LARRY SCHWEIKART, PH.D. (Centerville, OH), a history professor at the University of Dayton,is the author or coauthor of many books, including A Patriot’s History of the UnitedStates and 48 Liberal Lies About American History. LYNNE PIERSON DOTI, PH.D. (Orange,CA) is a professor of economics at Chapman University and the editor of Essays inEconomic and Business History.

America’s history has always been shaped by private enterprise. Hereare the stories of the people who led those businesses to success.

Deadly BlueBattle Stories of the U.S. Air Force Special Operations CommandFred Pushies

The story of any military operation revolves not just around strategies and equipment,but around people. Now for the first time, readers will get an intimate look at the

people behind CAS—Close Air Support. Their work is both delicate and deadly, theiractions rooted in months of planning and executed with split-second timing.

Acting as a bridge between special ops ground troops and lethal air power, CASdemands a skill set unparalleled even among the most elite military forces. But justas important is the mindset, dedication, and daring of a very special brand ofAirman. They include:Advance teams that create airfields and landing strips—from nothing • Thecombat controllers that coordinated airstrikes and support during the huntfor Osama bin Laden in Tora Bora • Special tactics teams who work closelywith Joint Special Operations Task Forces

Military enthusiasts, history buffs, and readers inspired by stories of exceptionalbrav ery and patriotism will all be drawn to the heroes of Deadly Blue, the Air ForceSpecial Operations Command that orchestrates and executes these critical missions.

FRED PUSHIES (Westland, Michigan) is a photographer, journalist, and author specializ -ing in military special operations forces. His photo documentary skills have earnedhim unparalleled access to elite units including the Navy SEALs, Army Special Forces,and Marine Force Recon.

A first-hand account of the missions, equipment and people fighting the War on Terror from the air and on the ground.

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OCTOBER 2009 • Military HistoryHardcover • 61/8 x 91/4 • 256 pagesblack & white photos throughout

978-0-8144-1360-9U.S.$24.95

SEPTEMBER 2009 • Business HistoryHardcover • 61/8 x 91/4 • 544 pages

978-0-8144-1411-8U.S.$29.95

The Lean MachineHow Harley-Davidson Drove Top-Line Growth and Profitability with Revolutionary Lean Product DevelopmentDantar P. Oosterwal

Some things never change. Harley-Davidson is still the great, iconic American motor -cycle. But like many storied companies, Harley has had to evolve to stay on top, evento stay in existence. From near-extinction in the early eighties, it has risen to worldwiderecognition for management excellence and innovation. The Lean Machine is an insidelook at how Harley-Davidson was able to adapt in an ever-changing world andaccelerate product development. Rooted in Japanese pro duc ti vi ty improvementtechniques, Knowledge-Based Product Development helped fuel Harley’s incredibleperiod of sustained growth.

Even after the company earned the PDMA Corporate Innovator Award in 2003,Dantar Oosterwal, a Harley-Davidson executive, took the improvement a quantumleap further. By implementing Lean Product Development techniques, Harley real iz -ed an unpre ce dent ed fourfold increase in throughput in half the time, poweringannual growth of more than ten percent. In The Lean Machine, Oosterwal shows theday-to-day trans for ma tion at Harley and iden tifies universal change and improve -ment issues, so that companies in any in dus try can incorporate Knowledge-BasedInnovation—with predictably excel lent results.

DANTAR P. OOSTERWAL (Batavia, IL) has led global innovation improvements as VicePresi dent of Innovation at Sara Lee, as well as Director of Product Development atHarley-Davidson.

This company rose from the ashes then kindled the fire by reinventing the way it designs new products.

The Power of Business-Process Improvement10 Simple Steps to Increase Effectiveness, Efficiency, and AdaptabilitySusan Page

Every business process in every organization can be improved—made better,faster, more efficient, more cost-effective, and more flexible to changing

business needs. Business process improvement (BPI) can drive substantialbottom-line increases, ultimately accelerating the revenue cycle. The Power of Business-Process Improvement proves that even sweeping BPI initiativesdon’t have to be complex, time-consuming projects. This incredibly practical book,written for the layperson, cuts through lengthy, technical explanations with a 10-step method designed for busy professionals with real-world problems. Startingwith simple tools to help the reader develop a process inventory, author Susan Pageshows how to:Prioritize processes • Map processes • Estimate times and costs • Apply im -prove ment techniques • Create internal controls • Develop metrics • Test newprocess es and rework them as necessary • Implement the changes • Gainrecognition • And more

A far cry from the complicated, theory-laden books on the market, the clear andprac tical approach in The Power of Business-Process Improvement will leave col leaguesenergized, focused, and well-equipped to take their organization to the next level.

SUSAN PAGE (Orlando, FL) is a manager of HRIS for The Walt Disney Company. She is asought-after consultant on business-process improvement and technology initiatives.

“A good process eliminates wasted time.” – Bill Gates

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JANUARY 2010 • Business / ManagementHardcover • 61/8 x 91/4 • 272 pages978-0-8144-1378-4U.S.$27.95

FEBRUARY 2010 • Management / QualityHardcover • 61/8 x 91/4 • 288 pages978-0-8144-1478-1U.S.$32.95

The Little Black Book of Project ManagementTHIRD EDITIONMichael C. Thomsett

For nearly twenty years, The Little Black Book of Project Management hasprovided businesspeople everywhere with a quick and effective introductionto project management tools and methodology. The revised and updated thirdedition reflects the newest techniques, the latest project management software, aswell as the most recent changes to the Project Management Body of Knowl edge(PMBOK™). Readers will find invaluable strategies for:Organizing any project • Choosing the project team • Preparing a budget andsticking to it • Scheduling, flowcharting, and controlling a project • Preparingproject documentation • Managing communications • And much more

A fast-read solution for both seasoned and first-time project managers, The LittleBlack Book of Project Management can help any professional achieve on-timeresults, superior organizational ability, consistent profit generation, and a repu ta -tion for both quality and dependability.

MICHAEL C. THOMSETT (Nashville, TN) is the author of many books, including The StockInvestor’s Pocket Calculator (9780814474600), The Real Estate Investor’s PocketCalculator (9780814472965) and Getting Started in Six Sigma, as well as previousedi tions of The Little Black Book of Project Management.

Amacom’s classic black book on project management shows a newgeneration of readers the ropes with all new tips and strategies.

Facilitating Project Performance ImprovementA Practical Guide to Multi-Level Learning AMA INNOVATIONS IN ADULT LEARNINGJerry Julian

Waiting until the end of a project to identify “lessons learned” is too late. By thattime, the project may be ready for the scrap heap. But if your projects and

programs include multi-level learning, you’ll not only be fostering continuousimprovements for the future, you’ll be well-equipped to reduce the risk of failurewhile projects are “in-flight” so you can deliver maximum value to your client orga ni -za tion. Facilitating Project Performance Improvement helps any organization:Reduce time to market for new products, systems, processes and technologies •Improve customer and end-user satisfaction with project outcomes • Reduce riskof failure, wasted investment, and project runaway • Improve productivity, qualityand teamwork • Continuously improve delivery both within and across projects.

Organizations simply cannot afford to leave learning to chance on their mission-critical investments. Facilitating Project Performance Improvement provides apractical approach to structured learning and reflection that enables teams toinnovate and improve, ensuring both immediate and long-term project success.

JERRY JULIAN (New York, NY) is an operations and technology performance improvementstrategist and is the President & CEO of Julian Advisory Group. His clients haveincluded JPMorgan Chase, GE Capital, Johnson & Johnson, and dozens more. He waspreviously with Accenture and global management consultants Rath & Strong.

Don’t risk project failure: multi-level learning gives any organization a firm foundation for project success—today and in the future.

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FEBRUARY 2010Project Management / Training


U.S.$29.95

OCTOBER 2009 • Project ManagementPaperback • 6 x 9 • 272 pages

Previous Edition: 978-0-8144-7137-1978-0-8144-1529-0

U.S.$16.00

The AMA Handbook of LeadershipMarshall Goldsmith, John Baldoni, and Sarah McArthur, editors

The AMA Handbook of Leadership features insights from best-of-the-best thoughtleaders and executive leadership coaches on topics from talent devel op ment, the

arts and leadership, and competitive advantage through leader ship, lead ing acrosscultures, sustainability, executive transition, and many more timeless (and timely)issues. Filled with powerful examples and full case studies, the book in cludes pre vi -ous ly unpublished articles from:Frances Hesselbein � R. Roosevelt Thomas, Jr. � Dave Ulrich � John (Jack) Zenger �Nancy J. Adler � John Baldoni � Judith M. Bardwick � Marshall Goldsmith � James F.Bolt � Marc Effron � Joe Folkman � Colin Gautrey � Paul Hersey � Maya Hu-Chan� Wendy Johnson � Beverly Kaye � Paula Kruger � Laurence S. Lyons � D. QuinnMills � Howard Morgan � Luke Novelli, Jr. � Miriam Ort � Gary Ranker � Robert H.Rosen � Norm Smallwood � Andrew Sobel � Fons Trompenaars � Albert A. Vicere �Peter Woolliams � and Patricia Wheeler

In a challenging business climate, enterprises look to their leaders. Some situa tionscall for drastic change, while others require the fortitude to stay the course. Who bet -ter to help today’s business leaders than the greatest leadership thinkers of our time?

MARSHALL GOLDSMITH (Rancho Santa Fe, CA) is a New York Times best-sellingauthor and one of the world’s foremost leadership experts. JOHN BALDONI (Ann Arbor,MI) is an internationally recognized leadership consultant, coach, and speaker.SARAH MCARTHUR (San Diego, CA) is a business writer and editor.

More than ever, leadership is the key to a thriving business. It’s time to learn from the best.

The AMA Handbook of Public RelationsRobert L. Dilenschneider • Foreword by Maria Bartiromo

Public relations was among the first industries to harness the power of theInternet. As a medium for corporate communications, branding, product infor -

mation, and more, the Web’s value was readily apparent. But the Internet is adouble-edged sword whose perils are every bit as important to control.

The AMA Handbook of Public Relations is written to help professionals merge theirtraditional and Web-based campaigns while protecting their clients, companies, andthemselves against harmful attention. Based on in-depth interviews and cutting-edge research, the book combines proven PR strategies with up-to-the-minute Websavvy to help readers:Master media relations • Manage rumors and crises • Adapt areas of speciali za tionto the Internet • Work with trade publications • Leverage websites, blogs, podcasts,and social networking sites • Monitor the Web for positive and negative feedback• Allocate resources and establish budgets • Measure the impact of Internetstrategies • And more.

Designed for daily use in a changed and changing world, The AMA Handbook ofPublic Relations covers everything today’s PR professional needs to know.

ROBERT L. DILENSCHNEIDER (New York, NY) is the founder and principal of TheDilenschneider Group, a public relations and communications consulting firm. Heis the former president and chief executive officer of Hill and Knowlton, Inc. andthe author of many books including Power and Influence.

Along with business—and the rest of the world—public relations has changed in the digital age.

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JANUARY 2010 • LeadershipHardcover • 71/4 x 101/4 • 272 pages978-0-8144-1513-9U.S.$29.95

FEBRUARY 2010 • Public RelationsHardcover • 71/4 x 101/4 • 256 pages978-0-8144-1525-2U.S.$35.00

BACKLIST

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BIOGRAPHY,AUTOBIOGRAPHY& MEMOIRBox from Braunau, The In Search of My Father’s War Jan Elvin 978-0-8144-1049-3 / HC / $24.95

Comes the Darkness, Comes the Light A Memoir of Cutting, Healing, and Hope Vanessa Vega 978-0-8144-7423-5 / HC / $21.95

DIE TRYING One Man’s Quest to Conquer the Seven Summits Bo Parfet and Richard Buskin 978-0-8144-1084-4 / HC / $23.00

Eccentric Billionaire, The John D. MacArthur—Empire Builder, Reluctant Philanthropist,Relentless Adversary Nancy Kriplen 978-0-8144-0889-6 / HC / $24.00

Grand Illusion, The Love, Lies, and My Life with Styx Chuck Panozzo and Michele Skettino 978-0-8144-0916-9 / HC / $24.95

Live From Jordan Letters Home From My Journey Through the Middle East Benjamin Orbach 978-0-8144-7427-3 / HC / $22.00

Not My Turn to Die Memoirs of a Broken Childhood in Bosnia Savo Heleta 978-0-8144-0165-1 / HC / $22.00

RICHES AMONG THE RUINS Adventures in the Dark Corners of the Global Economy Robert P. Smith and Peter Zheutlin 978-0-8144-1060-8 / HC / $24.95

Scheisshaus Luck Surviving the Unspeakable in Auschwitz and Dora Pierre Berg and Brian Brock 978-0-8144-1299-2 / HC / $24.95

Undercover How I Went from Company Man to FBI Spy — and Exposed the WorstHealthcare Fraud in US History John W. Schilling 978-0-8144-7450-1 / HC / $24.00

BUSINESS SELF-HELPBeyond Success Redefining the Meaning of Prosperity Jeffrey L. Gitterman 978-0-8144-1336-4 / HC / $22.00

Boss from Outer Space and Other Aliens at Work, The A Down-to-Earth Guide for Getting Along with Just About Anyone Patricia J. Addesso 978-0-8144-7443-3 / PB / $15.00

BUZZ How to Create It and Win with It Edward I. Koch and Christy Heady 978-0-8144-7462-4 / HC / $21.95

Crunch Point The Secret to Succeeding When It Matters Most Brian Tracy 978-0-8144-7371-9 / HC / $17.95

Disagreements, Disputes, and All-Out War Three Simple Steps for Dealing with Any Kind of Conflict Gini Graham Scott 978-0-8144-8063-2 / PB / $15.00

Enjoy! 101 Ways to Add Fun to Your Work Every Day Gini Graham Scott 978-0-8144-0985-5 / PB / $15.00

EQ Difference, The A Powerful Plan for Putting Emotional Intelligence to Work Adele B. Lynn 978-0-8144-0844-5 / PB / $16.00

Etiquette Edge, The The Unspoken Rules for Business Success Beverly Langford 978-0-8144-7242-2 / PB / $14.95

Face It Recognizing and Conquering the HiddenFear That Drives All Conflict at Work Art Horn 978-0-8144-0835-3 / HC / $21.95

Focal Point A Proven System to Simplify Your Life, Double Your Productivity, andAchieve All Your Goals Brian Tracy 978-0-8144-7278-1 / PB / $15.00

Goal Setting How to Create an Action Plan and Achieve Your Goals SECOND EDITIONMichael S. Dobson and Susan B. Wilson 978-0-8144-0169-9 / PB / $12.00

How to Stay Cool, Calm & CollectedWhen the Pressure’s On* A Stress-Control Plan for Business People John Newman 978-0-8144-0040-1 / PB / $15.95

In the Land of Difficult People 24 Timeless Tales Reveal How to Tame Beasts at Work Terrence L. Gargiulo and Gini Graham Scott 978-0-8144-0029-6 / HC / $19.95

It Factor, The Be the One People Like, Listen to, and Remember Mark Wiskup 978-0-8144-7437-2 / PB / $14.95

Joy of Retirement, The Finding Happiness, Freedom, and the Life You’ve Always Wanted David C. Borchard and Patricia A. Donohoe 978-0-8144-8056-4 / PB / $16.95

Manage Your Time, Your Work, Yourself Merrill E. Douglass and Donna N. Douglass 978-0-8144-7825-7 / PB / $17.95

Managing Brand You 7 Steps to Creating Your Most Successful Self Jerry S. Wilson and Ira Blumenthal 978-0-8144-1068-4 / HC / $21.95

Managing Your Mouth* An Owner’s Manual for Your MostImportant Business Asset Robert L. Genua 978-0-8144-0041-8 / PB / $17.95

Operation Excellence Succeeding in Business and Life — the U.S. Military Way Mark Bender, Lt. Col US Army—Ret. 978-0-8144-0822-3 / HC / $24.95

Other Kind of Smart, The Simple Ways to Boost Your EmotionalIntelligence for Greater PersonalEffectiveness and Success Harvey Deutschendorf 978-0-8144-1405-7 / PB / $17.95

PEOPLE STYLES AT WORK... AND BEYOND Making Bad Relationsihp Good and Good Relationships Better SECOND EDITIONRobert Bolton and Dorothy Grover Bolton 978-0-8144-1342-5 / PB / $19.95

Power Etiquette* What You Don’t Know Can Kill Your Career Dana May Casperson 978-0-8144-7998-8 / PB / $15.95

Power of a Positive Attitude, The Discovering the Key to Success Roger Fritz 978-0-8144-1013-4 / HC / $15.00

*For P.O.D. (Print on Demand) titles, please contact your distributor for discount information

BACKLIST

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Real-World Time Management SECOND EDITIONRoy Alexander and Michael S. Dobson 978-0-8144-0170-5 / PB / $12.00

REINVENTION How to Make the Rest of Your Life the Best of Your Life Brian Tracy 978-0-8144-1346-3 / HC / $21.95

Resilience at Work* How to Succeed No Matter What Life Throws at You Salvatore R. Maddi and Deborah M. Khoshaba 978-0-8144-1595-5 / PB / $19.95

Smarts Are We Hardwired for Success? Chuck Martin, Peg Dawson and Richard Guare 978-0-8144-0906-0 / HC / $21.95

Social Style/Management Style* Robert Bolton and Dorothy Grover Bolton 978-0-8144-7617-8 / PB / $17.50

Survival Guide for Working with Bad Bosses, A* Dealing with Bullies, Idiots, Back-Stabbers, and Other Managers from Hell Gini Graham Scott 978-0-8144-7298-9 / PB / $15.00

Survival Guide for Working with Humans, A Dealing with Whiners, Back-Stabbers,Know-It-Alls, and Other Difficult People Gini Graham Scott 978-0-8144-7205-7 / PB / $15.00

Time Power A Proven System for Getting More Done in Less Time Than You Ever Thought Possible Brian Tracy 978-0-8144-7470-9 / PB / $16.00

Time Trap, The The Classic Book on Time Management FOURTH EDITIONAlec Mackenzie and Pat Nickerson 978-0-8144-1338-8 / PB / $18.95

True Greatness Mastering the Inner Game of BusinessSuccess Kevin Elko and Bill Beausay 978-0-8144-1301-2 / HC / $21.95

TurboCoach A Powerful System for AchievingBreakthrough Career Success Brian Tracy and Campbell Fraser 978-0-8144-7248-4 / HC / $24.00

Ugly Duckling Goes to Work, The* Wisdom for the Workplace from theClassic Tales of Hans Christian Andersen Mette Norgaard 978-0-8144-1413-2 / PB / $14.95

Want It, See It, Get It! Visualize Your Way to Success Gini Graham Scott 978-0-8144-1298-5 / PB / $15.00

Working with Difficult People SECOND EDITIONMichael S. Dobson, William Lundin, Ph.D.and Kathleen Lundin 978-0-8144-0168-2 / PB / $12.00

BUSINESSSTRATEGYArt of the Strategist, The* 10 Essential Principles for Leading Your Company to Victory William A. Cohen, Ph.D. 978-0-8144-1409-5 / PB / $19.95

Building, Leading, and ManagingStrategic Alliances* How to Work Effectively and Profitablywith Partner Companies Fred A. Kuglin and Jeff Hook 978-0-8144-7471-6 / PB / $39.95

Corporate Agility A Revolutionary New Model forCompeting in a Flat World Charles Grantham, Jim Ware and Cory Williamson 978-0-8144-0911-4 / HC / $29.95

Creating and Dominating New Markets* Peter Meyer 978-0-8144-7458-7 / PB / $27.95

Early Warning Using Competitive Intelligence toAnticipate Market Shifts, Control Risk,and Create Powerful Strategies Benjamin Gilad 978-0-8144-0786-8 / HC / $27.95

Fundamentals of Enterprise Risk Management How Top Companies Assess Risk, ManageExposure, and Seize Opportunity John J. Hampton 978-0-8144-1492-7 / HC / $79.95

Making Sense of Strategy* Tony Manning 978-0-8144-7361-0 / PB / $14.95

Measuring the Value of Partnering How to Use Metrics to Plan, Develop, and Implement Successful Alliances Larraine Segil 978-0-8144-0778-3 / HC / $29.95

Outsourcing for Radical Change A Bold Approach to EnterpriseTransformation Jane C. Linder 978-0-8144-7218-7 / HC / $35.00

Power of Strategy Innovation, The* A New Way of Linking Creativity andStrategic Planning to Discover GreatBusiness Opportunities Robert E. Johnston and J. Douglas Bate 978-0-8144-0037-1 / PB / $24.95

Shaping the Future A Dynamic Process for Creating andAchievingYour Company’s Strategic Vision William P. Belgard and Steven R. Rayner 978-0-8144-0777-6 / HC / $27.95

Strategic Outsourcing A Structured Approach to OutsourcingDecisions and Initiatives Maurice F. Greaver 978-0-8144-0434-8 / HC / $42.95

Strongest Link, The Forging a Profitable and Enduring Corporate Alliance Gene Slowinski and Matthew W. Sagal 978-0-8144-0743-1 / HC / $29.95

Team-Based Strategic Planning A Complete Guide to Structuring,Facilitating & Implementing the Process C. Davis Fogg 978-0-8144-5127-4 / HC / $65.00

TurboStrategy* 21 Powerful Ways to Transform YourBusiness and Boost Your Profits Quickly Brian Tracy 978-0-8144-1328-9 / PB / $15.00

CAREERACING THE INTERVIEW How to Ask and Answer the QuestionsThat Will Get You the Job Tony Beshara 978-0-8144-0161-3 / PB / $16.95

ADMINISTRATIVE ASSISTANT’S AND SECRETARY’S HANDBOOK THIRD EDITIONJames Stroman, Kevin Wilson and Jennifer Wauson 978-0-8144-0913-8 / HC / $34.95

Building a Partnership with Your Boss Jerry Wisinski 978-0-8144-7013-8 / PB / $12.95

Career Clinic, The Eight Simple Rules for Finding Work You Love Maureen Anderson 978-0-8144-1051-6 / PB / $15.00

CAREER MATCH Connecting Who You Are with What You’ll Love to Do Shoya Zichy and Ann Bidou 978-0-8144-7364-1 / PB / $15.00

TITLES IN RED ARE OUR BESTSELLERS

BACKLIST

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ELEMENTS OF RESUME STYLE, THE Essential Rules and Eye-Opening Advice for Writing Resumes and Cover Letters That Work Scott Bennett 978-0-8144-7280-4 / PB / $9.95

Enlightened Office Politics* Understanding, Coping with, and Winningthe Game—Without Losing Your Soul Michael S. Dobson and Deborah Singer Dobson 978-0-8144-7406-8 / PB / $17.95

FBI CAREER GUIDE, THE Inside Information on Getting Chosen forand Succeeding in One of the Toughest,Most Prestigious Jobs in the World Joseph W. Koletar 978-0-8144-7317-7 / PB / $15.00

Girls’ Guide to Power and Success, The Susan Wilson Solovic 978-0-8144-7227-9 / PB / $14.00

HOW TO LAND A TOP-PAYING FEDERAL JOB Your Complete Guide to Opportunities,Internships, Resumes and Cover Letters,Application Essays (KSAs), Interviews,Salaries, Promotions and More! Lily Whiteman 978-0-8144-0172-9 / PB / $24.95

How to Make it Big as a Consultant FOURTH EDITIONWilliam A. Cohen, Ph.D. 978-0-8144-1032-5 / PB / $18.95

I’d Rather Be Working* A Step-by-Step Guide to Financial Self-Support for People with Chronic Illness Gayle Backstrom 978-0-8144-7115-9 / PB / $14.95

JOB SEARCH SOLUTION, THE The Ultimate System for Finding a Great Job Now! Tony Beshara 978-0-8144-7332-0 / PB / $16.95

Make Your Contacts Count Networking Know-How for Business and Career Success SECOND EDITIONAnne Baber and Lynne Waymon 978-0-8144-7402-0 / PB / $14.95

Managing Up 59 Ways to Build a Career-AdvancingRelationship with Your Boss Michael S. Dobson and Deborah Singer Dobson 978-0-8144-7042-8 / PB / $17.95

Managing Your Government Career Success Strategies That Work Stewart Liff 978-0-8144-1099-8 / PB / $19.95

Planning Successful Meetings and Events Ann J. Boehme 978-0-8144-7995-7 / PB / $12.95

Portable Mentor, The Your Anywhere, Anytime Career Coach and Problem Solver Cy Charney 978-0-8144-7212-5 / PB / $18.95

Publishing Confidential* The Inside Guide to What It Really Takes to Land a Nonfiction Book Deal Paul B. Brown 978-0-8144-7226-2 / PB / $14.95

Questions That Work* How to Ask Questions That Will Help You Succeed in Any Business Situation Andrew Finlayson 978-0-8144-7329-0 / PB / $19.95

Suite Success The Psychologist from The ApprenticeReveals What It Really Takes to Excel —in the Boardroom and in Life Liza Siegel, Ph.D. 978-0-8144-7360-3 / HC / $19.95

Valuable Office Professional, The Michelle Burke 978-0-8144-7888-2 / PB / $18.95

Virtual Handshake, The* Opening Doors and Closing Deals Online David Teten and Scott Allen 978-0-8144-7286-6 / PB / $19.95

Winning the Interview Game Everything You Need to Know to Land the Job Alan H. Nierenberg 978-0-8144-7279-8 / PB / $12.95

Writing for Quick Cash Turn Your Way with Words into Real Money Loriann Hoff Oberlin 978-0-8144-7199-9 / PB / $14.95

COMMUNICATIONAMA Handbook of Business Letters, The* THIRD EDITIONJeffrey L. Seglin and Edward Coleman 978-0-8144-0158-3 / PB / $39.95

Art of Connecting, The How to Overcome Differences, Build Rapport, and CommunicateEffectively with Anyone Claire Raines and Lara Ewing 978-0-8144-0872-8 / HC / $24.95

Corporate Conversations* A Guide to Crafting Effective andAppropriate Internal Communications Shel Holtz 978-0-8144-1549-8 / PB / $27.95

How to Become an Expert onAnything in Two Hours Gregory Hartley and Maryann Karinch 978-0-8144-0992-3 / PB / $15.00

How to Prepare, Stage, and Deliver Winning Presentations THIRD EDITIONThomas Leech 978-0-8144-7231-6 / PB / $24.95

How to Tell Anyone Anything Breakthrough Techniques for HandlingDifficult Conversations at Work Richard S. Gallagher 978-0-8144-1015-8 / PB / $14.95

Language of Success, The Tom Sant 978-0-8144-7473-0 / PB / $15.00

Lost Art of the Great Speech, The How to Write One—How to Deliver It Richard Dowis 978-0-8144-7054-1 / PB / $14.95

101 Ways to Captivate a Business Audience* Sue Gaulke 978-0-8144-0096-8 / PB / $16.95

PERSUASIVE BUSINESS PROPOSALS Writing to Win More Customers, Clients, and Contracts Tom Sant 978-0-8144-7153-1 / PB / $17.95

Plain Style* Techniques for Simple, Concise,Emphatic Business Writing Richard Lauchman 978-0-8144-1429-3 / PB / $12.95

Power of Positive Criticism, The* Hendrie Weisinger, Ph.D. 978-0-8144-7472-3 / PB / $16.00

Power Points! How to Design and Deliver Presentations That Sizzle and Sell Harry Mills 978-0-8144-7469-3 / PB / $24.95

Powerful Proposals How to Give Your Business the Winning Edge Terry R. Bacon and David G. Pugh 978-0-8144-7232-3 / HC / $24.95

Say What You Mean/Get What You Want* A Businessperson’s Guide to Direct Communication Judith C. Tingley, Ph.D. 978-0-8144-7447-1 / PB / $16.95


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SPEAK TO WIN How to Present with Power in Any Situation Brian Tracy 978-0-8144-0157-6 / HC / $19.95

Tell Me How I’m Doing* A Fable About the Importance of Giving Feedback Richard L. Williams, Ph.D. 978-0-8144-0930-5 / PB / $14.95

Voice of Success, The A Woman’s Guide to a Powerful and Persuasive Voice Joni Wilson 978-0-8144-1280-0 / PB / $17.95

Voice Power* Using Your Voice to Captivate, Persuade, and Command Attention Renee Grant-Williams 978-0-8144-7105-0 / PB / $17.95

Whoever Tells the Best Story Wins How to Use Your Own Stories toCommunicate with Power and Impact Annette Simmons 978-0-8144-0914-5 / HC / $22.00

Write Up the Corporate Ladder* Successful Writers Reveal the Techniques That Help You Write with Ease and Get Ahead Kevin Ryan 978-0-8144-7463-1 / PB / $19.95

COMPUTERS,NETWORKING & I.T.Blissful Data Wisdom and Strategies for Providing Data That’s Meaningful, Useful, andAccessible for All Employees Margaret Y. Chu 978-0-8144-0780-6 / HC / $27.95

Blog Rules A Business Guide to Managing Policy,Public Relations, and Legal Issues Nancy Flynn 978-0-8144-7355-9 / PB / $19.95

Call Heard ‘Round the World, The Voice Over Internet Protocol and the Quest for Convergence David Greenblatt 978-0-8144-0752-3 / HC / $27.95

Corporate Portals Revolutionizing Information Access to Increase Productivity and Drive the Bottom Line Heidi Collins 978-0-8144-0593-2 / HC / $29.95

Debugging* The 9 Indispensable Rules for Finding Even the Most Elusive Software and Hardware Problems David J. Agans 978-0-8144-7457-0 / PB / $17.95

E-Mail Rules A Business Guide to Managing Policies,Security, and Legal Issues for E-Mail and Digital Communication Nancy Flynn and Randolph Kahn, Esq. 978-0-8144-7188-3 / PB / $19.95

E-Policy Handbook, The Rules and Best Practices to SafelyManage Your Company’s E-Mail, Blogs, Social Networking, and OtherElectronic Communication Tools SECOND EDITIONNancy Flynn 978-0-8144-1065-3 / PB / $19.95

Enterprise Knowledge Portals Next Generation Portal Solutions forDynamic Information Access, BetterDecision Making, and Maximum Results Heidi Collins 978-0-8144-0708-0 / HC / $35.00

Get-Started Guide to M-Commerceand Mobile Technology, The Danielle Zilliox 978-0-8144-7130-2 / PB / $19.95

Green Tech How to Plan and Implement Sustainable IT Solutions Lawrence Webber and Michael Wallace 978-0-8144-1446-0 / HC / $27.95

Instant Messaging Rules A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication Nancy Flynn 978-0-8144-7253-8 / PB / $19.95

Mobile Technology Question and Answer Book, The A Survival Guide for Business Managers Ron Schneiderman 978-0-8144-7136-4 / PB / $19.95

Wireless Horizon Strategy and Competition in theWorldwide Mobile Marketplace Dan Steinbock 978-0-8144-0714-1 / HC / $32.95

Wireless Networking Made Easy Everything You Need to Know to BuildYour Own PANs, LANs, and WANs Russell Shaw 978-0-8144-7175-3 / PB / $27.95

CURRENT EVENTSClean Energy Nation Freeing America from the Tyranny of Fossil Fuels Congressman Gerald McNerney, Ph.D. and Martin Cheek 978-0-8144-1372-2 / HC / $27.95

In the Face of Uncertainty 25 Top Leaders Speak Out on Challenge, Change, and the Future of American Business Martha I. Finney 978-0-8144-7161-6 / HC / $21.95

Joe’s Law America’s Toughest Sheriff Takes onIllegal Immigration, Drugs and EverythingElse That Threatens America Sheriff Joe Arpaio and Len Sherman 978-0-8144-0199-6 / HC / $24.00

Knightfall Knight Ridder and How the Erosion of Newspaper Journalism Is Putting Democracy at Risk Davis Merritt 978-0-8144-0854-4 / HC / $24.95

Looks Why They Matter More Than You Ever Imagined Gordon Patzer, Ph.D. 978-0-8144-8054-0 / HC / $23.00

Nuclear Nebraska The Remarkable Story of Little County That Couldn’t Be Bought Susan Cragin 978-0-8144-7430-3 / HC / $24.95

Outsourcing America The True Cost of Shipping Jobs Overseasand What Can Be Done About It Ron Hira, Ph.D., P.E. and Dr. Anil Hira 978-0-8144-0989-3 / PB / $14.95

Rebuilding Brand America What We Must Do to Restore OurReputation and Safeguard the Future of American Business Abroad Dick Martin 978-0-8144-7333-7 / HC / $27.95

Reclaiming the Sky 9/11 and the Untold Story of the Menand Women Who Kept America Flying Tom Murphy 978-0-8144-0909-1 / HC / $21.95

Unplugged Reclaiming Our Right to Die in America William H. Colby 978-0-8144-0160-6 / PB / $17.95


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Vulture Culture Dirty Deals, Unpaid Claims, and the Coming Collapse of the Insurance Industry Eric D. Gerst 978-0-8144-0026-5 / HC / $24.00

Where We Stand A Surprising Look at the Real State of Our Planet Seymour Garte 978-0-8144-0910-7 / HC / $24.95

Why Men Earn More The Startling Truth Behind the Pay Gap— and What Women Can Do About It Warren Farrell, Ph.D. 978-0-8144-7210-1 / HC / $23.00

Won’t Get Fooled Again A Voter’s Guide to Seeing Through theLies, Getting Past the Propaganda andChoosing the Best Leaders Joseph H. Boyett 978-0-8144-0931-2 / HC / $24.00

CUSTOMERSERVICEAward Winning Customer Service 101 Ways to Guarantee Great PerformanceRenee Evenson 978-0-8144-7454-9 / PB / $17.95

Best Practices in Customer Service Ron Zemke and John A. Woods 978-0-8144-7028-2 / PB / $39.95

Coaching Knock Your Socks Off Service Ron Zemke and Kristin Anderson 978-0-8144-7935-3 / PB / $18.95

Customer Service Activity Book, The50 Activities for Inspiring Exceptional Service Darryl S. Doane and Rose D. Sloat 978-0-8144-7259-0 / PB / $34.95

CUSTOMER SERVICE TRAINING 101 Quick and Easy Techniques That Get Great Results Renee Evenson 978-0-8144-7290-3 / PB / $21.95

DELIVERING KNOCK YOUR SOCKS OFF SERVICE FOURTH EDITIONPerformance Research Associates 978-0-8144-7365-8 / PB / $18.95

Great Customer Service on the Telephone Kristin Anderson 978-0-8144-7795-3 / PB / $10.95

Kindness Revolution, The The Company-wide Culture Shift ThatInspires Phenomenal Customer Service Ed Horrell 978-0-8144-7307-8 / HC / $23.00

Knock Your Socks Off Answers Solving Customer Nightmares andSoothing Nightmare Customers Kristin Anderson and Ron Zemke 978-0-8144-7884-4 / PB / $17.95

Knock Your Socks Off Service Recovery Ron Zemke and Chip R. Bell 978-0-8144-7084-8 / PB / $17.95

Managing Knock YourSocks Off Service SECOND EDITIONChip R. Bell and Ron Zemke 978-0-8144-7368-9 / PB / $17.95

101 Activities for Delivering Knock Your Socks Off Service Ann Thomas and Jill Applegate 978-0-8144-1444-6 / PB / $34.95

Real-Time Contact Center, The* Strategies, Tactics, and Technologies for Building a Profitable Service and Sales Operation Donna Fluss 978-0-8144-1443-9 / PB / $27.95

SECRET SERVICE Hidden Systems That DeliverUnforgettable Customer Service John R. DiJulius 978-0-8144-7171-5 / PB / $17.95

Strategic Customer Service Managing the Customer Experience toIncrease Positive Word of Mouth, BuildLoyalty, and Maximize Profits John A. Goodman 978-0-8144-1333-3 / HC / $24.95

Sustaining Knock Your Socks Off Service Tom Connellan and Ron Zemke 978-0-8144-7824-0 / PB / $17.95

What to Say to a Porcupine 20 Humorous Tales That Get to the Heart of Great Customer Service Richard S. Gallagher 978-0-8144-1055-4 / HC / $19.95

Winning Behavior* What the Smartest, Most SuccessfulCompanies Do Differently Terry R. Bacon and David G. Pugh 978-0-8144-1367-8 / PB / $27.95

EDUCATIONBlack-White Achievement Gap, The Why Closing It Is the Greatest Civil Rights Issue of Our Time Dr. Rod Paige and Dr. Elaine Witty 978-0-8144-1519-1 / HC / $22.00

Parent’s Guide to Special Education, A Insider Advice on How to Navigate theSystem and Help Your Child Succeed Linda Wilmshurst, Ph.D., ABPP and AlanW. Brue, Ph.D., NCSP 978-0-8144-7283-5 / PB / $16.95

Scholarships 101 The Real-World Guide to Getting Cash for College Kimberly Ann Stezala 978-0-8144-0981-7 / PB / $17.95

25 Ways to Make College Pay Off Advice for Anxious Parents from a Professor Who’s See It All Bill Coplin Professor 978-0-8144-7456-3 / PB / $14.95

FINANCE &ACCOUNTINGAccounting and FinancialFundamentals for NonFinancial Executives Robert Rachlin and Allen Sweeney 978-0-8144-7928-5 / PB / $19.95

Accounting Demystified* Jeffry R. Haber 978-0-8144-0790-5 / PB / $16.95

Annual Reports 101 What the Numbers and the Fine Print Can Reveal About the True Health of a Company Michael C. Thomsett 978-0-8144-7367-2 / PB / $19.95

Blueprint for Corporate Governance, A Strategy, Accountability, and thePreservation of Shareholder Value Fred R. Kaen 978-0-8144-0586-4 / HC / $29.95

Buyout The Insider’s Guide to Buying Your Own Company Rick Rickertsen and Robert E. Gunther 978-0-8144-0626-7 / HC / $32.95

Cost Management Toolbox, The* A Manager’s Guide to Controlling Costs and Boosting Profits Lianabel Oliver 978-0-8144-7448-8 / PB / $34.95

ESSENTIALS OF FINANCE ANDACCOUNTING FOR NONFINANCIALMANAGERS, THE Edward Fields 978-0-8144-7122-7 / PB / $19.95

Mergers and Acquisitions from A to ZSECOND EDITIONAndrew J. Sherman and Milledge A. Hart 978-0-8144-0880-3 / HC / $35.00


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MILLION-DOLLAR FINANCIAL SERVICES PRACTICE, THE A Proven System for Becominga Top Producer David J. Mullen 978-0-8144-8052-6 / HC / $30.00

Optimal Trading Strategies Quantitative Approaches for ManagingMarket Impact and Trading Risk Robert Kissell and Morton Glantz 978-0-8144-0724-0 / HC / $69.95

Raising Capital Get the Money You Need to Grow Your Business SECOND EDITIONAndrew J. Sherman 978-0-8144-0856-8 / HC / $34.95

Solving the Corporate Value Enigma A System to Unlock Shareholder Value Raymond L. Manganelli and Brian W. Hagen 978-0-8144-0692-2 / HC / $35.00

Technical Analysis of Stock Trends NINTH EDITIONRobert D. Edwards, John Magee and W.H.C. Bassetti 978-0-8144-0864-3 / HC / $99.95

GENERAL BUSINESSAbsolute Honesty Building a Corporate Culture That ValuesStraight Talk and Rewards Integrity Larry Johnson and Bob Phillips 978-0-8144-0781-3 / HC / $27.95

Behavioral Advantage, The What the Smartest, Most SuccessfulCompanies Do Differently to Win in the B2B Arena Terry R. Bacon and David G. Pugh 978-0-8144-7225-5 / HC / $27.95

Billy, Alfred, and General Motors The Story of Two Unique Men, aLegendary Company, and a RemarkableTime in American History William Pelfrey 978-0-8144-0869-8 / HC / $27.95

Business Tale, A* A Story of Ethics, Choices, Success —and a Very Large Rabbit Marianne M. Jennings 978-0-8144-7322-1 / PB / $12.95

Business Under Fire How Israeli Companies Are Succeeding in the Face of Terror — and What We Can Learn from Them Dan Carrison 978-0-8144-0839-1 / HC / $24.95

Celebration of Fools An Inside Look at the Rise and Fall of JCPenney Bill Hare 978-0-8144-7159-3 / HC / $24.95

Chaotics The Business of Managing and Marketing in the Age of Turbulence Philip Kotler and John A. Caslione 978-0-8144-1521-4 / HC / $25.00

Coolhunting Chasing Down the Next Big Thing Peter Gloor and Scott Cooper 978-0-8144-7386-3 / HC / $24.95

Cracking the Corporate Code The Revealing Success Stories of 32African-American Executives Price M. Cobbs and Judith L. Turnock 978-0-8144-0771-4 / HC / $24.95

Deadline! How Premier Organizations Win the Race Against Time Dan Carrison 978-0-8144-0726-4 / HC / $24.95

DoCoMo—Japan’s WirelessTsunami How One Mobile Telecom Created a NewMarket and Became a Global Force John Beck and Mitchell Wade 978-0-8144-0753-0 / HC / $25.00

Employer’s Legal Advisor, The Thomas M. Hanna 978-0-8144-0918-3 / HC / $24.00

First in Thirst*How Gatorade Turned the Science ofSweat Into a Cultural Phenomenon Darren Rovell 978-0-8144-1095-0 / PB / $19.95

Future Savvy Identifying Trends to Make BetterDecisions, Manage Uncertainty, and Profit from Change Adam Gordon 978-0-8144-0912-1 / HC / $24.95

Future, Inc. How Businesses Can Anticipate and Profit from What’s Next Eric Garland 978-0-8144-0897-1 / HC / $24.95

Good Governance for Nonprofits Developing Principles and Policies for an Effective Board Frederic L. Laughlin and Robert C. Andringa 978-0-8144-7452-5 / HC / $27.95

Guerrilla Travel Tactics* Hundreds of Simple StrategiesGuaranteed to Save Road Warriors Time and Money Jay Conrad Levinson and Theo Brandt-Sarif 978-0-8144-0097-5 / PB / $15.00

How Great Decisions Get Made* 10 Easy Steps for Reaching Agreementon Even the Toughest Issues Don Maruska 978-0-8144-7398-6 / PB / $17.95

Investing in a Sustainable World Why GREEN Is the New Color of Money on Wall Street Matthew J. Kiernan 978-0-8144-1092-9 / HC / $27.95

Jewish Wisdom for Business Success Lessons from the Torah and Other Ancient Texts Rabbi Levi Brackman and Sam Jaffe 978-0-8144-1274-9 / HC / $24.00

New Elite, The Inside the Minds of the Truly Wealthy Dr. Jim Taylor, Doug Harrison and Stephen Kraus 978-0-8144-0048-7 / HC / $24.95

New New Economy, The Yet Another Clueless Manifesto for the Post-Digital Age Tim McEachern and Chris O’Brien 978-0-8144-7143-2 / PB / $17.95

No Limit The Texas Hold’Em Guide to Winning in Business Donald G. Krause and Jeff Carter 978-0-8144-8064-9 / HC / $19.95

Passionate Organization, The Igniting the Fire of EmployeeCommitment James R. Lucas 978-0-8144-1482-8 / PB / $26.95

Protecting Your Company’sIntellectual Property* A Practical Guide to Trademarks,Copyrights, Patents & Trade Secrets Deborah E. Bouchoux 978-0-8144-7381-8 / PB / $35.00

Qualcomm Equation, The* How a Fledgling Telecom CompanyForged a New Path to Big Profits and Market Dominance Dave Mock 978-0-8144-0997-8 / PB / $19.95

Seven Secrets for Negotiating with Government How to Deal with Local, State, National, or Foreign Governments—and Come Out Ahead Jeswald W. Salacuse 978-0-8144-0908-4 / HC / $24.95

Signs of Success The Remarkable Power of Business Astrology Steven Mark Weiss 978-0-8144-7441-9 / HC / $24.00


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Sustainable Enterprise Fieldbook, The When it All Comes Together Jeana Wirtenberg, PhD, William G. Russelland David Lipsky, PhD 978-0-8144-1278-7 / HC / $35.00

Take No Prisoners A No-Holds-Barred Approach to Corporate Excellence Marvin A. Davis 978-0-8144-8060-1 / HC / $24.95

Telebomb The Truth Behind the $500-BillionTelecom Bust and What the Industry Must Do to Recover John Handley 978-0-8144-0833-9 / HC / $24.95

Tough Calls AT&T and the Hard Lessons Learned from the Telecom Wars Dick Martin 978-0-8144-7243-9 / HC / $24.95

24-Hour Business, The Maximizing Productivity Through Round-the-Clock Operations Richard M. Coleman 978-0-8144-0240-5 / HC / $27.95

Unforeseen Circumstances Strategies and Technologies for Protecting Your Business and Your People in a Less Secure World Alexis D. Gutzman 978-0-8144-7158-6 / HC / $25.00

Workplace Wars and How to End Them Turning Personal Conflicts into Productive Teamwork Kenneth Kaye 978-0-8144-0215-3 / HC / $21.95

Wright Way, The* 7 Problem-Solving Principles from the Wright Brothers That Can Make Your Business Soar Mark Eppler 978-0-8144-1461-3 / PB / $19.95

HEALTH& FITNESSAlzheimer’s Advisor, The A Caregiver’s Guide to Dealing with the Tough Legal and Practical Issues Vaughn E. James 978-0-8144-0924-4 / PB / $19.95

Beating Lyme Understanding and Treating This Complexand Often Misdiagnosed Disease Dr. Lesley Ann Fein, M.D., M.P.H. and Constance A Bean 978-0-8144-0944-2 / PB / $15.95

FITNESS AFTER 40 How to Stay Strong at Any Age Vonda Wright and Ruth Winter 978-0-8144-0994-7 / PB / $17.95

Hope or Hype The Obsession with Medical Advancesand the High Cost of False Promises Richard A. Deyo, M.D., M.P.H. and DonaldL. Patrick, Ph.D., M.S.P.H. 978-0-8144-0845-2 / HC / $24.95

More Harm Than Good What Your Doctor May Not Tell You AboutCommon Treatments and Procedures Alan Zelicoff, MD and Michael Bellomo 978-0-8144-0027-2 / HC / $24.00

Surviving the Cancer System An Empowering Guide to Taking Control of Your Care Mark Fesen, M.D., F.A.C.P. 978-0-8144-1356-2 / PB / $18.95

HISTORYClintonomics How Bill Clinton Reengineered the Reagan Revolution Jack Godwin 978-0-8144-1398-2 / HC / $27.95

Freeing Tibet 50 Years of Struggle, Resilience, and Hope John B. Roberts II and Elizabeth A. Roberts 978-0-8144-0983-1 / HC / $24.00

Rich The Rise and Fall of American Wealth Culture Lawrence R. Samuel 978-0-8144-1362-3 / HC / $24.95

Taking the Sea Perilous Waters, Sunken Ships, and the True Story of the Legendary Wrecker Captains Dennis M. Powers 978-0-8144-1353-1 / HC / $22.00

HOUSE & HOMEFirst-Time Homeowner’s Survival Guide, The A Crash Course in Dealing with Repairs,Renovations, Property Tax Issues, andOther Potential Disasters Sid Davis 978-0-8144-7372-6 / PB / $16.00

Help! I’m Knee-Deep in Clutter! Conquer the Chaos and Get Organized Once and For All Joyce I. Anderson 978-0-8144-7420-4 / PB / $15.00

Your Eco-Friendly Home Buying, Building, or Remodeling Green Sid Davis 978-0-8144-1037-0 / PB / $17.95

HUMANRESOURCESAMA DISC Survey Robert Cooke 978-0-8144-7090-9 / PB / $16.00

AMA DISC Survey Facilitator’s Manual Robert Cooke 978-0-8144-7087-9 / PB / $59.95

Assimilating New Leaders* The Key to Executive Retention Diane Downey, Tom March and Adena Berkman 978-0-8144-0645-8 / HC / $29.95

Auditing Your Human Resources Department* A Step-by-Step Guide John H. McConnell 978-0-8144-7467-9 / PB / $49.95

Complete Guide to ConflictResolution in the Workplace, The Marick F. Masters and Robert R. Albright 978-0-8144-0629-8 / HC / $79.95Discount: Short

Complete Guide to Performance Appraisal, The Dick Grote 978-0-8144-0313-6 / HC / $59.95 Discount: Short

Complete Human Resources Writing Guide, The*Diane Arthur 978-0-8144-7309-2 / PB / $55.00

Complete Reference Checking Handbook, The The Proven (and Legal) Way to Prevent Hiring Mistakes Edward C. Andler and Dara Herbst 978-0-8144-0744-8 / HC / $29.95

Effective Executive Compensation Creating a Total Rewards Strategy for Executives Michael Dennis Graham, Thomas A. Rothand Dawn Dugan 978-0-8144-1012-7 / HC / $79.95

8 Practices of ExceptionalCompanies, The* How Great Organizations Make the Most of Their Human Assets Dr. Jac Fitz-enz 978-0-8144-7323-8 / PB / $19.95


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Employee Recruitment andRetention Handbook, The Diane Arthur 978-0-8144-0552-9 / HC / $49.95 Discount: Short

Ensuring Fairness in Health Care Coverage An Employer’s Guide to Making Good Decisions on Tough Issues Matthew K. Wynia, MD and Abraham P. Schwab, Ph.D. 978-0-8144-7384-9 / HC / $29.95

Fair, Square & Legal Safe Hiring, Managing & Firing Practicesto Keep You & Your Company Out of Court FOURTH EDITIONDonald H. Weiss 978-0-8144-0813-1 / HC / $35.00

How to Design & Implement a Results-Oriented Variable Pay System John G. Belcher 978-0-8144-0296-2 / HC / $55.00Discount: Short

How to Design, Implement, andInterpret and Employee Survey* John H. McConnell 978-0-8144-7338-2 / PB / $34.95

How to Develop a Personnel Policy Manual* Joseph W. R. Lawson 978-0-8144-7310-8 / PB / $49.95

How to Develop an Employee Handbook* Joseph W. R. Lawson 978-0-8144-7466-2 / PB / $49.95

HR ANSWER BOOK, THE An Indispensable Guide for Managers and Human Resources Professionals Shawn Smith, JD and Rebecca Mazin 978-0-8144-7223-1 / HC / $24.95

HR from the Heart Inspiring Stories and Strategiesfor Building the People Side of Great Business Libby Sartain and Martha I. Finney 978-0-8144-0756-1 / HC / $24.95

Investing in Your Company’s Human Capital* Strategies to Avoid Spending Too Little — or Too Much Jack J. Phillips, Ph.D. 978-0-8144-1402-6 / PB / $29.95

Managing Human Resources inSmall & Mid-Sized Companies* Diane Arthur 978-0-8144-7311-5 / PB / $59.95

New Human Capital Strategy, The Improving the Value of Your MostImportant Investment—Year After Year Bradley W. Hall, Ph.D. 978-0-8144-0927-5 / HC / $27.95

New Workforce, The* Five Sweeping Trends That Will Shape Your Company’s Future Harriet Hankin 978-0-8144-1498-9 / PB / $27.95

101 Strategies for Recruiting Success Where, When, and How to Find the Right People Every Time Christopher W. Pritchard 978-0-8144-7407-5 / PB / $19.95

Recruiting, Interviewing, Selecting& Orienting New Employees FOURTH EDITIONDiane Arthur 978-0-8144-0861-2 / HC / $49.95

Roadmap to Strategic HR Turning a Great Idea into a Business Reality Ralph Christensen 978-0-8144-0867-4 / HC / $29.95

ROI of Human Capital, The Measuring the Economic Value of Employee Performance SECOND EDITIONDr. Jac Fitz-enz 978-0-8144-1332-6 / HC / $29.95

Secrets of an Executive Coach* Proven Methods for Helping Leaders Excel Under Pressure Alan Downs 978-0-8144-7341-2 / PB / $19.95

Strategic Staffing A Comprehensive System for Effective Workforce Planning SECOND EDITIONThomas P. Bechet 978-0-8144-0938-1 / HC / $49.95

Transforming PerformanceMeasurement Rethinking the Way We Measure and Drive Organizational Success Dean R. Spitzer, Ph.D. 978-0-8144-0891-9 / HC / $29.95

Trouble with HR, The An Insider’s Guide to Finding and Keeping the Best People Johnny C. Taylor, Jr. and Gary M. Stern 978-0-8144-1344-9 / HC / $27.95

Writing Effective Policies and Procedures A Step-by-Step Resource for Clear Communication Nancy J. Campbell 978-0-8144-7960-5 / Combbound / $60.00Discount: Short

INTERNATIONALBUSINESSExport/Import Procedures and Documentation FOURTH EDITIONThomas E. Johnson 978-0-8144-0734-9 / HC / $85.00

Global Sourcing Logistics How to Manage Risk and GainCompetitive Advantage in a Worldwide Marketplace Thomas A. Cook 978-0-8144-0892-6 / HC / $69.95

India Arriving How This Economic Powerhouse IsRedefining Global Business Rafiq Dossani 978-0-8144-7424-2 / HC / $24.00

International Logistics SECOND EDITIONDonald F. Wood, Anthony Barone, PaulMurphy and Daniel L. Wardlow 978-0-8144-0666-3 / HC / $79.95

Mastering Import and Export Management Thomas A. Cook, Rennie Alston and Kelly Raia 978-0-8144-7203-3 / HC / $85.00

INTERNET/ E-BUSINESSAmazon Top Seller Secrets Insider Tips from Amazon’s Most Successful Sellers Brad Schepp and Debra Schepp 978-0-8144-1034-9 / PB / $24.95

e-Riches 2.0 Next-Generation Marketing Strategies for Making Millions Online Scott Fox 978-0-8144-1462-0 / HC / $25.00

eBay Business Answer Book, The The 350 Most Frequently Asked Questions About Making Big Money on eBay Cliff Ennico 978-0-8144-0045-6 / PB / $19.95

eBay Business the Smart Way Maximize Your Profits on the Web’s #1 Auction Site THIRD EDITIONJoseph T. Sinclair 978-0-8144-7394-8 / PB / $24.95

eBay Global the Smart Way Buying and Selling Internationally on the World’s #1 Auction Site Joseph T. Sinclair and Ron Ubels 978-0-8144-7241-5 / PB / $19.95


BACKLIST

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eBay Inventory the Smart Way How to Find Great Sources and ManageYour Merchandise to Maximize Profits on the World’s #1 Auction Site Joseph T. Sinclair and Jeremy Hanks 978-0-8144-7359-7 / PB / $19.95

eBay Marketing Bible, The Everything You Need to Know to Reach More Customers and Maximize Your Profits Cliff Ennico and Cindy L. Shebley 978-0-8144-1440-8 / PB / $22.00

eBay Photography the Smart Way Creating Great Product Pictures that Will Attract Higher Bids and Sell Your Items Faster Joseph T. Sinclair and Stanley Livingston 978-0-8144-7293-4 / PB / $19.95

eBay Seller’s Tax and Legal Answer Book, The Everything You Need to Know to Keep the Government Off Your Back and Out of Your Wallet Cliff Ennico 978-0-8144-7425-9 / PB / $19.95

eBay the Smart Way Selling, Buying, and Profiting on the Web’s #1 Auction Site FIFTH EDITIONJoseph T. Sinclair 978-0-8144-7451-8 / PB / $17.95

Go Google 20 Ways to Reach More Customers and Build Revenue with Google Business Tools Greg Holden 978-0-8144-8059-5 / PB / $19.95

HOW TO SUCCEED IN BUSINESS USING LINKEDIN Making Connections and CapturingOpportunities on the World’s #1 Business Networking Site Eric Butow and Kathleen Taylor 978-0-8144-1074-5 / PB / $19.95

INTERNET RICHES The Simple Money-Making Secrets of Online Millionaires Scott Fox 978-0-8144-0995-4 / PB / $17.95

Internet Security Made Easy A Plain-English Guide to ProtectingYourself and Your Company Online Douglas Schweitzer 978-0-8144-7142-5 / PB / $24.95

Managing Online Forums Everything You Need to Know to Create and Run Successful Community Discussion Boards Patrick O’Keefe 978-0-8144-0197-2 / PB / $24.00

Selling Beyond eBay Foolproof Ways to Reach More Customers and Make Big Money on Rival Online Marketplaces Greg Holden 978-0-8144-7349-8 / PB / $19.95

Unofficial Guide to Building Your Business in the Second Life Virtual World, The Marketing and Selling Your Product,Services, and Brand In-World Sue Martin Mahar and Jay Mahar 978-0-8144-1270-1 / PB / $24.95

Web Conferencing Book, The Sue Spielman and Liz Winfeld 978-0-8144-7174-6 / PB / $24.95

LEADERSHIPBible on Leadership, The From Moses to Matthew — ManagementLessons for Contemporary Leaders Lorin Woolfe 978-0-8144-0682-3 / HC / $22.00

Generating Buy-In* Mastering the Language of Leadership Mark S. Walton 978-0-8144-0905-3 / PB / $15.95

Golf and the Game of Leadership* An 18-Hole Guide for Success in Business and in Life Donald E. McHugh 978-0-8144-0099-9 / PB / $18.95

Growing Your Company’s Leaders How Great Organizations Use Succession Management to Sustain Competitive Advantage Robert M. Fulmer and Jay A. Conger 978-0-8144-0767-7 / HC / $27.95

Into the Unknown* Leadership Lessons from Lewis & Clark’s Daring Westward Expedition Jack Uldrich 978-0-8144-0999-2 / PB / $19.95

John F. Kennedy on Leadership* The Lessons and Legacy of a President John A. Barnes 978-0-8144-7455-6 / PB / $16.00

Lead by Example 50 Ways Great Leaders Inspire Results John Baldoni 978-0-8144-1294-7 / HC / $21.95

Leader as Communicator, The* Strategies and Tactics to Build Loyalty,Focus Effort, and Spark Creativity Robert Mai and Alan Akerson 978-0-8144-0996-1 / PB / $19.95

Leader’s Tool Kit, The Hundreds of Tips and Techniques for Developing the Skills You Need Cy Charney 978-0-8144-0847-6 / PB / $17.95

LEADING AT THE EDGE Leadership Lessons from the Extraordinary Saga of Shackleton’s Antarctic Expedition Dennis N. T. Perkins, Margaret P. Holtman,Paul R. Kessler and Catherine McCarthy 978-0-8144-0543-7 / HC / $24.95

Leading Leaders How to Manage Smart, Talented, Rich, and Powerful People Jeswald W. Salacuse 978-0-8144-0855-1 / HC / $27.95

LEADING WITH KINDNESS How Good People Consistently Get Superior Results William F. Baker and Michael O’Malley, Ph.D. 978-0-8144-0156-9 / HC / $24.95

Lee & Grant* Profiles in Leadership from the Battlefields of Virginia Major Charles R. Bowery, US Army 978-0-8144-0947-3 / PB / $24.00

Nature of Leadership, The Reptiles, Mammals, and the Challenge of Becoming a Great Leader B. Joseph White and Yaron Prywes 978-0-8144-0894-0 / HC / $21.95

100-Mile Walk, The A Father and Son on a Quest to Find the Essence of Leadership Sander A. Flaum, Jonathon A. Flaum and Mechele Flaum 978-0-8144-0863-6 / HC / $24.95

108 Skills of Natural Born Leaders, The Warren Blank 978-0-8144-0646-5 / HC / $24.95

Preparing for Leadership What It Takes to Take the Lead Donna J. Dennis, Ph.D. and Debbie Meola 978-0-8144-1452-1 / PB / $17.95

Secrets of Special Ops Leadership* Dare the Impossible — Achievethe Extraordinary William A. Cohen, Ph.D. 978-0-8144-1350-0 / PB / $19.95

Semper Fi Business Leadership the Marine Corps Way Dan Carrison and Rod Walsh 978-0-8144-7272-9 / PB / $15.00


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78 Important Questions EveryLeader Should Ask and Answer Chris Clarke-Epstein 978-0-8144-7414-3 / PB / $17.95

Soldier, Statesman, Peacemaker* Leadership Lessons from George C. Marshall Jack Uldrich 978-0-8144-1596-2 / PB / $19.95

Time Mastery* How Temporal Intelligence Will Make You a Stronger, More Effective Leader John K. Clemens and Scott Dalrymple 978-0-8144-1064-6 / PB / $21.95

Transnational LeadershipDevelopment Preparing the Next Generation for the Borderless Business World Beth Fisher-Yoshida and Kathy D. Geller 978-0-8144-1039-4 / HC / $29.95

Wisdom of Alexander the Great, The*Enduring Leadership Lessons From the Man Who Created an Empire Lance B. Kurke, Ph.D. 978-0-8144-0098-2 / PB / $17.95

MANAGEMENTAccidental Manager, The* Get the Skills You Need to Excel in Your New Career Gary S. Topchik 978-0-8144-7449-5 / PB / $17.95

Action Tools for Effective Managers* A Guide for Solving Day-to-Day Problems on the Job Margaret Mary Gootnick and David Gootnick 978-0-8144-7029-9 / PB / $18.95

AMA Guide to ManagementDevelopment, The Daniel R. Tobin, Ph.D. and Margaret Pettingell 978-0-8144-0899-5 / HC / $34.95

Becoming an ExtraordinaryManager The 5 Essentials for Success Leonard Sandler 978-0-8144-8065-6 / PB / $17.95

Bench Strength Developing the Depth and Versatility ofYour Organization’s Leadership Talent Dr. Robert W. Barner 978-0-8144-0884-1 / HC / $29.95

Beyond Race and Gender Unleashing the Power of Your TotalWorkforce by Managing Diversity R. Roosevelt Thomas 978-0-8144-7807-3 / PB / $17.95

Building a House for Diversity How a Fable About a Giraffe & anElephant Offers New Strategies for Today’s Workforce R. Roosevelt Thomas and Marjorie I. Woodruff 978-0-8144-0463-8 / HC / $27.95

Building on the Promise of Diversity How We Can Move to the Next Level in Our Workplaces, OurCommunities, and Our Society R. Roosevelt Thomas 978-0-8144-0862-9 / HC / $27.95

Busy Manager’s Guide to Delegation, The Richard A. Luecke and M. Perry McIntosh 978-0-8144-1474-3 / PB / $12.00

Class with Drucker, A The Lost Lessons of the World’s Greatest Management Teacher William A. Cohen, Ph.D. 978-0-8144-1418-7 / PB / $17.95

Coaching Connection, The A Manager’s Guide to DevelopingIndividual Potential in the Context of the Organization John Hoover, PhD and Paul Gorrell, PhD 978-0-8144-1414-9 / HC / $29.95

Coaching for Emotional Intelligence The Secret to Developing the StarPotential in Your Employees Bob Wall 978-0-8144-0890-2 / HC / $24.95

Coaching, Counseling & Mentoring How to Choose & Use the Right Technique to Boost Employee Performance SECOND EDITIONFlorence M. Stone 978-0-8144-7385-6 / HC / $24.95

Danger in the Comfort Zone From Boardroom to Mailroom — How to Break the Entitlement HabitThat’s Killing American Business Judith M. Bardwick, Ph.D. 978-0-8144-7886-8 / PB / $17.95

Designing Dynamic Organizations A Hands-on Guide for Leaders at All Levels Jay Galbraith, Diane Downey and Amy Kates 978-0-8144-7119-7 / PB / $29.95

DISCIPLINE WITHOUT PUNISHMENT The Proven Strategy That Turns ProblemEmployees into Superior Performers SECOND EDITIONDick Grote 978-0-8144-7330-6 / PB / $19.95

Effective Succession Planning Ensuring Leadership Continuity and Building Talent from Within THIRD EDITIONWilliam J. Rothwell 978-0-8144-0842-1 / HC / $65.00

Effective Supervisor’s Handbook Louis V. Imundo 978-0-8144-7829-5 / PB / $17.95

End of Office Politics as Usual, The A Complete Strategy for Creating a MoreProductive and Profitable Organization Lawrence B. MacGregor Serven 978-0-8144-0664-9 / HC / $24.95

EQ Interview, The Finding Employees with High Emotional Intelligence Adele B. Lynn 978-0-8144-0941-1 / PB / $16.00

Facilitator’s Fieldbook, The SECOND EDITIONTom Justice and David W. Jamieson, Ph.D. 978-0-8144-7314-6 / PB / $39.95

Finding & Keeping Great Employees* Jim Harris, Ph.D. and Joan Brannick, Ph.D. 978-0-8144-0036-4 / PB / $19.95

FIRST-TIME MANAGER, THE FIFTH EDITIONLoren B. Belker and Gary S. Topchik 978-0-8144-0821-6 / PB / $17.95

First-Time Manager’s Guide toPerformance Appraisals, The Diane Arthur 978-0-8144-7440-2 / PB / $15.00

From Difficult to Disturbed Understanding and ManagingDysfunctional Employees Laurence Miller, Ph.D. 978-0-8144-0922-0 / HC / $22.00

From the Bureau to the Boardroom 30 Management Lessons from the FBI Dan Carrison 978-0-8144-1063-9 / HC / $24.95

GENERATIONS AT WORK Managing the Clash of Veterans,Boomers, Xers, and Nexters in Your Workplace Ron Zemke, Claire Raines and Bob Filipczak 978-0-8144-0480-5 / HC / $27.00

Get Weird! 101 Innovative Ways to Make YourCompany a Great Place to Work John Putzier 978-0-8144-7114-2 / PB / $17.95


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Getting to Innovation How Asking the Right Questions Generates the Great Ideas Your Company Needs Arthur B. VanGundy 978-0-8144-0898-8 / HC / $29.95

HIGH-IMPACT INTERVIEWQUESTIONS 701 Behavior-Based Questions to Find the Right Person for Every Job Victoria A. Hoevemeyer 978-0-8144-7301-6 / PB / $17.95

Hiring and Firing Question and Answer Book, The* Paul Falcone 978-0-8144-7412-9 / PB / $21.95

Hothouse Effect, The Intensify Creativity in Your OrganizationUsing Secrets from History’s MostInnovative Communities Barton Kunstler, Ph.D. 978-0-8144-0769-1 / HC / $27.95

How the Paper Fish Learned to Swim* A Fable About Inspiring Creativity and Bringing New Ideas to Life Jonathon A. Flaum 978-0-8144-1410-1 / PB / $12.95

How to Recognize and Reward Employees 150 Ways to Inspire Peak Performance SECOND EDITIONDonna Deeprose 978-0-8144-7331-3 / PB / $13.95

Improving Employee PerformanceThrough Appraisal and Coaching SECOND EDITIONDonald L. Kirkpatrick 978-0-8144-0876-6 / HC / $27.95

Innovation Killer, The How What We Know Limits What We Can Imagine — and What SmartCompanies Are Doing About It Cynthia Barton Rabe 978-0-8144-0883-4 / HC / $26.00

Instant Manager, The More Than 100 Quick Tips andTechniques for Great Results Cy Charney 978-0-8144-7213-2 / PB / $18.95

KEEPING EMPLOYEES ACCOUNTABLE FOR RESULTS Quick Tips for Busy Managers Brian Cole Miller 978-0-8144-7320-7 / PB / $17.95

Keeping the People Who Keep You in Business 24 Ways to Hang On to Your Most Valuable Talent Leigh Branham 978-0-8144-0597-0 / HC / $27.95

Knowledge Management andNetworked Environments Leveraging Intellectual Capital in Virtual Business Communities Alfred J. Beerli, Dr. Svenja Falk and Daniel Diemers 978-0-8144-0742-4 / HC / $29.95

Leadership Advantage, The How the Best Companies Are Developing Their Talent to Pavethe Way for Future Success Robert M. Fulmer and Jared L. Bleak 978-0-8144-0925-1 / HC / $27.95

Management 500, The A High-Octane Formula for Business Success Dan Coughlin 978-0-8144-1423-1 / HC / $22.00

Management Skills for New Managers Carol W. Ellis 978-0-8144-0830-8 / PB / $15.00

Management Would Be Easy...If It Weren’t for the People Patricia J. Addesso 978-0-8144-0707-3 / HC / $24.95

Manager’s Desk Reference, The* Cynthia Berryman-Fink and Charles B. Fink 978-0-8144-0039-5 / PB / $24.95

Manager’s Guide to Coaching, A Simple and Effective Ways to Get the Best From Your Employees Anne Loehr and Brian Emerson 978-0-8144-0982-4 / PB / $16.95

Manager’s Guide to HR, The Hiring, Firing, Performance Evaluations,Documentation, Benefits, and Everything Else You Need to Know Max Muller 978-0-8144-1076-9 / HC / $24.95

Manager’s Guide to ImprovingWorkplace Performance, A Roger Chevalier 978-0-8144-7418-1 / PB / $19.95

Manager’s Question and Answer Book, The* Florence M. Stone 978-0-8144-0758-5 / PB / $17.95

Managing Crises Before They Happen* What Every Executive and Manager Needs to Know about Crisis Management Ian I. Mitroff and Gus Anagnos 978-0-8144-7328-3 / PB / $19.95

Managing Government Employees How to Motivate Your People, Deal with Difficult Issues, and Achieve Tangible Results Stewart Liff 978-0-8144-0887-2 / HC / $24.95

Managing Workplace Negativity Gary S. Topchik 978-0-8144-0582-6 / HC / $21.95

Motivational Management* Inspiring Your People for Maximum Performance Alexander Hiam 978-0-8144-7397-9 / PB / $18.95

Myself and Other More Important Matters Charles Handy 978-0-8144-0173-6 / HC / $25.00

New Manager’s Starter Kit, The* Essential Tools for Doing the Job Right Robert Crittendon 978-0-8144-7135-7 / PB / $17.95

NEW MANAGER’S TOOL KIT, THE 21 Things You Need to Know to Hit the Ground Running Don Grimme and Sheryl Grimme 978-0-8144-1306-7 / PB / $16.95

New Supervisor’s Survival Manual, The William A. Salmon 978-0-8144-7027-5 / PB / $18.95

96 GREAT INTERVIEW QUESTIONS TO ASK BEFORE YOU HIRE SECOND EDITIONPaul Falcone 978-0-8144-1351-7 / PB / $17.95

On Cloud Nine Weathering the Challenge of ManyGenerations in the Workplace Robert W. Wendover and Terrence L. Gargiulo 978-0-8144-0878-0 / HC / $19.95

One Foot Out the Door How to Combat the PsychologicalRecession That’s Alienating Employeesand Hurting American Business Judith M. Bardwick, Ph.D. 978-0-8144-8058-8 / HC / $24.95

101 Boardroom Problems and How to Solve Them Eli Mina 978-0-8144-1058-5 / HC / $24.95

101 Sample Write-Ups forDocumenting EmployeePerformance Problems A Guide to Progressive Discipline & Termination Paul Falcone 978-0-8144-7049-7 / Combbound withdiskette / $49.95 / Discount: Short978-0-8144-7977-3 / PB / $35.00


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101 Tough Conversations to Have with Employees A Manager’s Guide to AddressingPerformance, Conduct, and Discipline Challenges Paul Falcone 978-0-8144-1348-7 / PB / $18.95

Peanut Butter and JellyManagement Tales from Parenthood * Lessons for Managers Chris Komisarjevsky and ReinaKomisarjevsky 978-0-8144-7224-8 / PB / $12.95

Performance Appraisal Questionand Answer Book, The A Survival Guide for Managers Dick Grote 978-0-8144-7151-7 / PB / $17.95

Power of Strategic Commitment, TheAchieving Extraordinary Results ThroughTotal Alignment and Engagement Josh Leibner, Gershon Mader and Alan Weiss, Ph.D. 978-0-8144-1374-6 / HC / $29.95

Primal Management Unraveling the Secrets of Human Nature to Drive High Performance Paul Herr 978-0-8144-1396-8 / HC / $25.00

Productive Performance Appraisals SECOND EDITIONPaul Falcone and Randi T. Sachs 978-0-8144-7422-8 / PB / $10.00

QUICK EMOTIONAL INTELLIGENCEACTIVITIES FOR BUSY MANAGERS 50 Team Exercises That Get Results in Just 15 Minutes Adele B. Lynn 978-0-8144-0895-7 / PB / $17.95

Quick Meeting Openers for Busy Managers More Than 50 Icebreakers, Energizers, and Other Creative Activities That Get Results Brian Cole Miller 978-0-8144-0933-6 / PB / $17.95

Relational Enterprise, The Moving Beyond CRM to Maximize All Your Business Relationships Kenneth Carlton Cooper 978-0-8144-0669-4 / HC / $29.95

Resolving Conflicts on the Job Bill Withers and Jerry Wisinski 978-0-8144-7413-6 / PB / $12.95

Rookie Manager, The* A Guide to Surviving Your First Year in Management Joseph T. Straub 978-0-8144-0984-8 / PB / $15.00

Safe Place for Dangerous Truths, A* Using Dialogue to Overcome Fear & Distrust at Work Annette Simmons 978-0-8144-7417-4 / PB / $19.95

Seeds of Innovation, The*Cultivating the Synergy That Fosters New IdeasElaine Dundon978-0-8144-7146-3 / PB / $24.95

Seeing Is Believing* How the New Art of Visual Management Can Boost PerformanceThroughout Your Organization Pamela A. Posey 978-0-8144-0035-7 / PB / $29.95

7 Hidden Reasons Employees Leave, The How to Recognize the Subtle Signs and Act Before It’s Too Late Leigh Branham 978-0-8144-0851-3 / HC / $24.95

Shortcuts for Smart Managers Checklists, Worksheets, and Action Plansfor Managers with No Time to Waste Lisa Davis 978-0-8144-0432-4 / HC / $24.95

Spiral Up and Other Management Secrets Behind Wildly Successful Initiatives Jane C. Linder 978-0-8144-0917-6 / HC / $24.95

Survival Guide to ManagingEmployees from Hell, A Handling Idiots, Whiners, Slackers, and Other Workplace Demons Gini Graham Scott 978-0-8144-7408-2 / PB / $15.00

Territorial Games* Understanding and Ending Turf Wars at Work Annette Simmons 978-0-8144-7410-5 / PB / $19.95

30 Reasons Employees Hate Their Managers What Your People May Be Thinking and What You Can Do About It Bruce L. Katcher and Adam Snyder 978-0-8144-0915-2 / HC / $21.95

2600 PHRASES FOR EFFECTIVEPERFORMANCE REVIEWS Ready-to-Use Words and Phrases That Really Get Results Paul Falcone 978-0-8144-7282-8 / PB / $10.95

Value Driven Management How to Create and Maximize Value Over Time for Organizational Success Randolph A. Pohlman, Gareth S. Gardinerand Ellen M. Heffes 978-0-8144-0485-0 / HC / $24.95

Voices of Diversity Real People Talk About Problems and Solutions in a Workplace WhereEveryone Is Not Alike Renee Blank and Sandra Slipp 978-0-8144-0217-7 / HC / $24.95

What Every Manager Needs to Know About Sexual Harassment* Darlene Orlov and Michael T. Roumell 978-0-8144-7350-4 / PB / $19.95

What Every New Manager Needs to Know Making a Successful Transition to Management Gerard H. Gaynor 978-0-8144-7179-1 / PB / $17.95

Why Some Companies EmergeStronger and Better from a Crisis* 7 Essential Lessons for Surviving Disaster Ian I. Mitroff 978-0-8144-1327-2 / PB / $24.95

Wisdom Network, The An 8-Step Process for Identifying, Sharing,and Leveraging Individual Expertise Steve Benton and Melissa Giovagnoli 978-0-8144-7318-4 / HC / $27.95

You’ve Gotta Have Heart Achieving Purpose Beyond Profit in the Social Sector Cass Wheeler 978-0-8144-0990-9 / HC / $24.95

MANUFACTURINGGoing Lean How the Best Companies Apply Lean Manufacturing Principles to Shatter Uncertainty, Drive Innovation, and Maximize Profits Stephen A. Ruffa 978-0-8144-1057-8 / HC / $27.95

Innovations in CompetitiveManufacturing Edited Work and Paul M. Swamidass 978-0-8144-7140-1 / PB / $39.95

Kanban Made Simple* Demystifying and Applying Toyota’sLegendary Manufacturing Process John M. Gross and Kenneth R. McInnis 978-0-8144-1329-6 / PB / $29.95

Lean Manufacturing That Works Powerful Tools for Dramatically Reducing Waste and Maximizing Profits Bill Carreira 978-0-8144-7237-8 / HC / $27.95

Lean Six Sigma That Works A Powerful Action Plan for DramaticallyImproving Quality, Increasing Speed, and Reducing Waste Bill Carreira and Bill Trudell 978-0-8144-7347-4 / PB / $21.95


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Speed to Market Lean Manufacturing for Job Shops SECOND EDITIONVincent Bozzone 978-0-8144-0694-6 / HC / $59.95

Visual Systems* Harnessing the Power of a Visual Workplace Gwendolyn D. Galsworth 978-0-8144-7459-4 / PB / $55.00

MARKETING,ADVERTISING & PR According to Kotler The World’s Foremost Authority onMarketing Answers Your Questions Philip Kotler 978-0-8144-7295-8 / PB / $17.95

AGE CURVE, THE How to Profit from the Coming Demographic Storm Kenneth W. Gronbach 978-0-8144-0181-1 / HC / $24.95

All Customers Are Irrational Understanding What They Think, What They Feel, and What Keeps Them Coming Back William J. Cusick 978-0-8144-1421-7 / HC / $24.95

Be a Network Marketing Superstar The One Book You Need to Make MoreMoney Than You Ever Thought Possible Mary Christensen and Wayne Christensen 978-0-8144-7431-0 / PB / $15.00

BE A RECRUITING SUPERSTAR The Fast Track to Network Marketing Millions Mary Christensen 978-0-8144-0163-7 / PB / $16.00

Beyond Buzz The Next Generation of Word-of-Mouth Marketing Lois Kelly 978-0-8144-7383-2 / HC / $24.95

BOOM Marketing to the Ultimate PowerConsumer — The Baby-Boomer Woman Mary Brown and Carol Orsborn, Ph.D. 978-0-8144-7390-0 / HC / $24.00

Brain Tattoos* Creating Unique Brands That Stick in Your Customers’ Minds Karen Post 978-0-8144-7234-7 / PB / $17.95

Brand Aid An Easy Reference Guide to Solving Your Toughest Branding Problems andStrengthening Your Market Position Brad VanAuken 978-0-8144-0681-6 / HC / $24.95

Branding Unbound The Future of Advertising, Sales, and theBrand Experience in the Wireless Age Rick Mathieson 978-0-8144-7287-3 / HC / $24.95

Conquering Consumerspace* Marketing Strategies for a Branded World Michael R. Solomon 978-0-8144-7428-0 / PB / $19.95

Defending the Brand Aggressive Strategies for Protecting Your Brand in the Online Arena Brian H. Murray 978-0-8144-0754-7 / HC / $27.95

Digital Engagement Internet Marketing That Captures Customers and Builds Intense Brand Loyalty Leland Harden and Bob Heyman 978-0-8144-1072-1 / PB / $24.00

Don’t Think Pink What Really Makes Women Buy — and How to Increase Your Share of This Crucial Market Lisa Johnson and Andrea Learned 978-0-8144-0815-5 / HC / $23.00

Effective E-Mail Marketing* The Complete Guide to CreatingSuccessful Campaigns Herschell Gordon Lewis 978-0-8144-7147-0 / PB / $24.95

GET CLIENTS NOW!TM

A 28-Day Marketing Program forProfessionals, Consultants, and Coaches SECOND EDITIONC. J. Hayden 978-0-8144-7374-0 / PB / $19.95

Instant Appeal The 8 Primal Factors That Create Blockbuster Success Vicki Kunkel 978-0-8144-0946-6 / HC / $24.00

Loyalty Advantage, The*Essential Steps to Energize YourCompany, Your Customers, Your BrandDianne Michonski Durkin978-0-8144-1577-1 / PB / $24.95

Managing Channels of Distribution The Marketing Executive’s Complete Guide Kenneth Rolnicki 978-0-8144-0335-8 / HC / $65.00

Marketing Plan, The How to Prepare and Implement It THIRD EDITIONWilliam M. Luther 978-0-8144-7101-2 / PB / $19.95

Powerhouse Marketing Plans 14 Outstanding Real-Life Plans and What You Can Learn from Them to Supercharge Your Own Campaigns Winslow “Bud” Johnson 978-0-8144-7219-4 / PB / $29.95

Rainmaker’s Toolkit, The Power Strategies for Finding, Keeping,and Growing Profitable Clients Harry Mills 978-0-8144-7216-3 / HC / $22.00

Secrets of the Marketing Masters What the Best Marketers Do — And Why It Works Dick Martin 978-0-8144-0943-5 / HC / $24.00

Secrets of Word-of-MouthMarketing, The How to Trigger Exponential Sales Through Runaway Word of Mouth George Silverman 978-0-8144-7072-5 / PB / $17.95

Truth The New Rules for Marketing in a Skeptical World Lynn B. Upshaw 978-0-8144-7376-4 / HC / $24.95

Trust or Consequences* Build Trust Today or Lose Your Market Tomorrow Al Golin 978-0-8144-7388-7 / PB / $24.00

WEB COPY THAT SELLS The Revolutionary Formula for CreatingKiller Copy That Grabs Their Attentionand Compels Them to Buy SECOND EDITIONMaria Veloso 978-0-8144-1304-3 / PB / $21.95

World Famous How to Give Your Business a Kick-Ass Brand Identity David Tyreman 978-0-8144-0934-3 / PB / $17.95

NEGOTIATION &PERSUASIONAnatomy of Persuasion, The* How to Persuade Others To Act on Your Ideas, Accept Your Proposals, Buy Your Products or Services, Hire You, Promote You, and More! Norbert Aubuchon 978-0-8144-0936-7 / PB / $17.95

Artful Persuasion How to Command Attention, ChangeMinds, and Influence People Harry Mills 978-0-8144-7063-3 / PB / $17.95


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Black Belt Negotiating Become a Master Negotiator UsingPowerful Lessons from the Martial Arts Michael Lee and Sensei Grant Tabuchi 978-0-8144-7461-7 / PB / $15.00

How to Become a Better Negotiator SECOND EDITIONRichard A. Luecke and James G. Patterson 978-0-8144-0047-0 / PB / $12.00

How to Negotiate Anything with Anyone Anywhere Around the World THIRD EDITIONFrank L. Acuff 978-0-8144-8066-3 / PB / $21.95

Leverage How to Get It and How to Keep It in Any Negotiation Roger J. Volkema 978-0-8144-7326-9 / PB / $16.95

Maximum Influence The 12 Universal Laws of Power Persuasion Kurt Mortensen 978-0-8144-7258-3 / PB / $17.95

Negotiation Toolkit, The How to Get Exactly What You Want in Any Business or Personal Situation Roger J. Volkema 978-0-8144-8008-3 / PB / $18.95

Persuasion IQ The 10 Skills You Need to Get Exactly What You Want Kurt Mortensen 978-0-8144-0993-0 / HC / $21.95

StreetSmart Negotiator, The* How to Outwit, Outmaneuver, and Outlast Your Opponents Harry Mills 978-0-8144-7198-2 / PB / $15.00

PERSONALFINANCE &INVESTINGFinancial Bliss A Couple’s Guide to Merging MoneyStyles and Building a Rich Life Together Bambi Holzer 978-0-8144-0885-8 / HC / $21.95

Informed Investor, The* A Hype-Free Guide to Constructing a Sound Financial Portfolio Frank Armstrong 978-0-8144-7250-7 / PB / $17.95

Net Worth Workout, The A Powerful Program for a Lifetime of Financial Fitness Susan Feitelberg 978-0-8144-7474-7 / PB / $14.95

Protecting and Rebuilding Your Retirement Everything You Need to Do to Secure Your Financial Future Les Abromovitz 978-0-8144-7185-2 / HC / $24.95

60-Minute Estate Planner Fast and Easy Plans for Saving Taxes, Avoiding Probate, and Maximizing Inheritance Sandy F. Kraemer 978-0-8144-7305-4 / PB / $21.95

Stock Investor’s Pocket Calculator, The A Quick Guide to All the Formulas andRatios You Need to Invest Like a Pro Michael C. Thomsett 978-0-8144-7460-0 / PB / $17.95

Untapped Riches Never Pay Off Your Mortgage — and Other Surprising Secrets for Building Wealth Susan Cutaia, Anthony Cutaia and Robert Slater 978-0-8144-7396-2 / PB / $18.95

Winning With Futures The Smart Way to RecognizeOpportunities, Calculate Risk, and Maximize Profits Michael C. Thomsett 978-0-8144-0987-9 / PB / $19.95

Winning with Options The Smart Way to Manage Portfolio Risk and Maximize Profit Michael C. Thomsett 978-0-8144-0033-3 / PB / $19.95

Winning With Stocks The Smart Way to Pick Investments, Manage Your Portfolio, and Maximize Profits Michael C. Thomsett 978-0-8144-0986-2 / PB / $16.00

PLANT & FACILITIESComplete Equipment-LeasingHandbook, The* A Deal Maker’s Guide with Forms,Checklists, and Worksheets Richard M. Contino 978-0-8144-7379-5 / PB / $55.00

Disaster Recovery Handbook, The A Step-by-Step Plan to Ensure Business Continuity and Protect VitalOperations, Facilities, and Assets Michael Wallace and Lawrence Webber 978-0-8144-7240-8 / HC / $54.00

Facility Management Handbook, TheTHIRD EDITIONDavid G. Cotts, PE, CFM, Kathy O. Roper,CFM, LEED AP and Richard P. Payant, CFM, CPE 978-0-8144-1380-7 / HC / $79.95

Facility Manager’s EmergencyPreparedness Handbook, The* Bernard T. Lewis and Richard P. Payant, CFM, CPE 978-0-8144-7362-7 / PB / $49.95

Facility Manager’s Guide to Finance and Budgeting, The* David G. Cotts, PE, CFM and Ed Rondeau 978-0-8144-0159-0 / PB / $39.95

Front Desk Security and Safety An on-the-Job Guide to HandlingEmergencies, Threats, and Unexpected Situations Betty A. Kildow 978-0-8144-0826-1 / PB / $15.95

Fundamentals of Preventive Maintenance* John M. Gross 978-0-8144-7389-4 / PB / $39.95

Managing Time and Space in the Modern Warehouse With Ready-to-Use Forms, Checklists, & Documentation Ernst F. Bolten 978-0-8144-7956-8 / HC / $40.00Discount: Short

PREGNANCY,PARENTING &CHILDBIRTHABCs of Breastfeeding, The Everything a Mom Needs to Know for a Happy Nursing Experience Stacey H. Rubin 978-0-8144-8057-1 / PB / $14.95

ADD/ADHD DRUG FREE Natural Alternatives and PracticalExercises to Help Your Child Focus Frank Jacobelli and Lynn A. Watson 978-0-8144-0094-4 / PB / $15.00

Baby on Board Becoming a Mother without LosingYourself-A Guide for Moms-to-Be Joelle Jay and Amy Kovarick 978-0-8144-0907-7 / PB / $17.95

Baby Read-Aloud Basics Fun and Interactive Ways to Help YourLittle One Discover the World of Words Caroline J. Blakemore and Barbara Weston Ramirez 978-0-8144-7358-0 / PB / $15.00


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Discipline Miracle, The The Clinically Proven System for RaisingHappy, Healthy, and Well-Behaved Kids Dr. Linda Pearson and L. A. Stamford 978-0-8144-7297-2 / PB / $14.95

Generation Text Raising Well-Adjusted Kids in an Age of Instant Everything Dr. Michael Osit 978-0-8144-0932-9 / HC / $22.00

Identity Trap, The Saving Our Teens from Themselves Joseph Nowinski, Ph.D. 978-0-8144-7366-5 / HC / $22.00

It Gets Easier! . . . And OtherLies We Tell New Mothers A Fun, Practical Guide to Becoming a Mom Claudine Wolk 978-0-8144-1502-3 / PB / $14.00

Kids Who Think Outside the Box Helping Your Unique Child Thrive in a Cookie-Cutter World Stephanie Lerner 978-0-8144-7275-0 / PB / $15.00

Made Here, Baby! The Essential Guide to Finding the BestAmerican-Made Products for Your Kids Bruce H. Wolk 978-0-8144-1388-3 / PB / $17.95

Moments and Milestones Pregnancy Journal A Week-by-Week Companion Jennifer Leigh Youngs and Bettie B. Youngs 978-0-8144-7377-1 / Combbound / $19.95

Mommy Guilt* Learn to Worry Less, Focus on WhatMatters Most, and Raise Happier Kids Julie Bort, Aviva Pflock and Devra Renner 978-0-8144-0870-4 / PB / $15.00

Overcoming School Anxiety How to Help Your Child Deal WithSeparation, Tests, Homework, Bullies,Math Phobia, and Other Worries Diane Peters Mayer, M.S.W. 978-0-8144-7446-4 / PB / $16.00

Parenting A Defiant Child A Sanity-Saving Guide to Finally Stopping the Bad Behavior Philip S. Hall, Ph.D. and Nancy J. Hall, Ed.D. 978-0-8144-7468-6 / PB / $15.00

PARENTING AN ADULT WITH DISABILITIES OR SPECIAL NEEDS Everything You Need to Know to Plan for and Protect Your Child’s Future Peggy Lou Morgan 978-0-8144-0991-6 / PB / $17.95

PARENTING BEYOND BELIEF On Raising Ethical, Caring Kids Without Religion Dale McGowan 978-0-8144-7426-6 / PB / $17.95

Parenting Your Complex Child* Become a Powerful Advocate for theAutistic, Down Syndrome, PDD, Bipolar,or Other Special-Needs Child Peggy Lou Morgan 978-0-8144-7316-0 / PB / $16.95

RAISING FREETHINKERS A Practical Guide for Parenting Beyond Belief Dale McGowan, Molleen Matsumura,Amanda Metskas and Jan Devor 978-0-8144-1096-7 / PB / $17.95

Raising Gifted Kids Everything You Need to Know to HelpYour Exceptional Child Thrive Dr. Barbara Klein 978-0-8144-7342-9 / PB / $16.95

7 Steps to Raising a Bilingual Child Naomi Steiner, MD and Susan L. Hayes 978-0-8144-0046-3 / PB / $14.95

Still a Family A Guide to Good Parenting Through Divorce Lisa Rene Reynolds 978-0-8144-1296-1 / PB / $16.95

STRESS-FREE POTTY TRAINING A Commonsense Guide to Finding the Right Approach for Your Child Sara Au and Peter L. Stavinoha 978-0-8144-0162-0 / PB / $12.95

Stress-Free Pregnancy Guide, The A Doctor Tells You What to Really Expect Carol Livoti, Dr. and Elizabeth Topp 978-0-8144-8055-7 / PB / $15.00

Strong Kids, Healthy Kids The Revolutionary Program for Increasing Your Child’s Fitness in 30 Minutes a Week Fredrick Hahn 978-0-8144-0942-8 / HC / $21.95

TWIN SENSE A Sanity-Saving Guide to Raising Twins— From Pregnancy Through the First Year Dagmara Scalise 978-0-8144-1066-0 / PB / $15.00

When to Worry How to Tell If Your Teen Needs Help—And What to Do About It Lisa Boesky 978-0-8144-7363-4 / PB / $17.95

PRODUCTDEVELOPMENTCustomer-Centered Products Creating Successful Products throughSmart Requirements Management Ivy F. Hooks and Kristin A. Farry 978-0-8144-0568-0 / HC / $35.00

New Product Development and Delivery Ensuring Successful Products ThroughIntegrated Process Management Dale Brethauer 978-0-8144-0713-4 / HC / $34.95

Something Really New Three Simple Steps to Creating Truly Innovative Products Denis J. Hauptly 978-0-8144-0032-6 / HC / $21.95

PROJECTMANAGEMENTAgile Project Management How to Succeed in the Face of Changing Project Requirements Gary Chin 978-0-8144-7176-0 / HC / $32.95

AMA Handbook of ProjectManagement, The SECOND EDITIONPaul C. Dinsmore, PMP and Jeannette Cabanis-Brewin 978-0-8144-7271-2 / HC / $79.95

Blueprint for Project Recovery—A Project Management Guide The Complete Process for GettingDerailed Projects Back on Track Ronald B. Cagle 978-0-8144-0766-0 / HC / $59.95

Building Project-ManagementCenters of Excellence Dennis Bolles 978-0-8144-0717-2 / HC / $49.95

Communications Skills for Project Managers Michael Campbell 978-0-8144-1053-0 / HC / $24.95

Effective IT Project Management* Using Teams to Get Projects Completedon Time and Under Budget Anita Rosen 978-0-8144-1010-3 / PB / $39.95

Emotional Intelligence for Project Managers The People Skills You Need to Achieve Outstanding Results Anthony Mersino 978-0-8144-7416-7 / PB / $19.95


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FUNDAMENTALS OF PROJECT MANAGEMENT THIRD EDITIONJames P. Lewis 978-0-8144-0879-7 / PB / $14.95

Identifying and Managing Project Risk Essential Tools for Failure-Proofing Your Project SECOND EDITIONTom Kendrick, PMP 978-0-8144-1340-1 / HC / $32.95

Improving Your ProjectManagement Skills Larry Richman 978-0-8144-0875-9 / PB / $15.00

Managing Information Technology Projects Applying Project Management Strategies to Software, Hardware, and Integration Initiatives James Taylor 978-0-8144-0811-7 / HC / $59.95

Maximizing Project Value Defining, Managing, and Measuring for Optimal Return Jeff Berman 978-0-8144-7382-5 / PB / $19.95

Power of Enterprise-Wide Project Management, The Dennis Bolles and Darrel Hubbard 978-0-8144-7404-4 / HC / $49.95

Preparing for the ProjectManagement Professional (PMP©)Certification Exam THIRD EDITIONMichael W. Newell, PMP, ENP 978-0-8144-0859-9 / PB / $29.95

Program Management Office Advantage, The A Powerful and Centralized Way forOrganizations to Manage Projects Lia Tjahjana, Paul Dwyer, PMP and Mohsin Habib, Ph.D 978-0-8144-1426-2 / HC / $34.95

Project Management How to Plan and Manage Successful Projects Joan Knutson and Ira Bitz 978-0-8144-5043-7 / HC / $59.95

Project Management Office Toolkit, The Jolyon Hallows 978-0-8144-0663-2 / HC / $99.95

Project Management Question and Answer Book, The Michael W. Newell, PMP and Marina N.Grashina, PMP 978-0-8144-7164-7 / PB / $17.95

Project Management Step-by-Step* Larry Richman 978-0-8144-7387-0 / PB / $29.95

Project Management That Works Real-World Advice on Communicating,Problem-Solving, and Everything Else You Need to Know to Get the Job Done Rick A. Morris and Brette McWhorter Sember 978-0-8144-0988-6 / HC / $24.95

Project Management Tool Kit, The 100 Tips and Techniques for Getting the Job Done Right Tom Kendrick, PMP 978-0-8144-0810-0 / PB / $19.95

RESULTS WITHOUT AUTHORITY Controlling a Project When the Team Doesn’t Report to You — A Project Manager’s Guide Tom Kendrick, PMP 978-0-8144-7343-6 / PB / $19.95

Survival Guide for Project Managers, A SECOND EDITIONJames Taylor 978-0-8144-0877-3 / PB / $19.95

Winning in Business with Enterprise Project Management* Paul C. Dinsmore, PMP 978-0-8144-1094-3 / PB / $29.95

Your Successful ProjectManagement Career Ronald B. Cagle 978-0-8144-0824-7 / PB / $17.95

PURCHASING ANDSUPPLY CHAINCollaborative Planning,Forecasting, and Replenishment How to Create a Supply Chain Advantage Dirk Seifert 978-0-8144-7182-1 / HC / $44.95

Essentials of Inventory Management Max Muller 978-0-8144-0751-6 / HC / $39.95

Extending the Supply Chain How Cutting-Edge Companies Bridge theCritical Last Mile into Customers’ Homes Kenneth Karel Boyer, Markham T. Frohlichand G. Tomas M. Hult 978-0-8144-0836-0 / HC / $34.95

Incredible Payback, The Innovative Sourcing Solutions That Deliver Extraordinary Results Dave Nelson, Patricia E. Moody and Jonathan R. Stegner 978-0-8144-7207-1 / HC / $32.95

New Directions in Supply-Chain Management Technology, Strategy, and Implementation Tonya Boone, Ph.D. and Ram Ganeshan, Ph.D. 978-0-8144-0637-3 / HC / $99.95

Profit-Focused Supplier Management* How to Identify Risks and Recognize Opportunities Pirkko Ostring 978-0-8144-0998-5 / PB / $27.95

Sourcing Solution, The* A Step-by-Step Guide to Creating aSuccessful Purchasing Program Larry Paquette 978-0-8144-0038-8 / PB / $29.95

Supply Chain Cost Management, The The AIM & DRIVE Process for Achieving Extraordinary Results Jimmy Anklesaria 978-0-8144-7475-4 / HC / $39.95

Supply Chain Excellence SECOND EDITIONPeter Bolstorff and Robert Rosenbaum 978-0-8144-0926-8 / HC / $39.95

Supply Chain Imperative, The How to Ensure Ethical Behavior in Your Global Suppliers Dale Neef 978-0-8144-0783-7 / HC / $32.95

Supply Chain Network @ Internet Speed, The Preparing Your Company for the E-Commerce Revolution Fred A. Kuglin and Barbara A. Rosenbaum 978-0-8144-0595-6 / HC / $39.95

Supply-Based Advantage, The How to Link Suppliers to YourOrganization’s Corporate Strategy Stephen C. Rogers 978-0-8144-0155-2 / HC / $39.95

QUALITYMANAGEMENTI Know It When I See It* A Modern Fable About Quality John Guaspari 978-0-8144-7393-1 / PB / $9.95

Power of Ultimate Six SigmaTM, The Keki Bhote’s Proven System for Moving Beyond Quality Excellence to Total Business Excellence Keki Bhote 978-0-8144-0759-2 / HC / $29.95


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Ultimate Six Sigma, The Beyond Quality Excellence Keki Bhote 978-0-8144-0677-9 / HC / $75.00

World Class Quality Using Design of Experiments to Make It Happen Keki Bhote and Adi Bhote 978-0-8144-0427-0 / HC / $47.50

World Class Reliability Using Multiple Environment Overstress Tests to Make it Happen Keki Bhote and Adi Bhote 978-0-8144-0792-9 / HC / $39.95

REAL ESTATEAre You Dumb Enough to Be Rich? The Amazingly Simple Way to Make Millions in Real Estate SECOND EDITIONG. William Barnett 978-0-8144-7403-7 / PB / $18.95

Beyond the Bubble How to Keep the Real Estate Market in Perspective — and Profit No Matter What Happens Michael C. Thomsett and Joshua Kahr 978-0-8144-7409-9 / PB / $16.95

Complete Guide to Investing in Foreclosures, The Steve Berges 978-0-8144-7288-0 / PB / $17.95

Consultative Real Estate Agent, The Building Relationships That Create Loyal Clients, Get More Referrals, and Increase Your Sales Kelle Sparta 978-0-8144-7321-4 / PB / $17.95

Everything You Need to Know Before Buying a Co-op, Condo, or Townhouse Ken Roth 978-0-8144-7325-2 / PB / $18.95

Financing Your Condo, Co-Op, or Townhouse David Reed 978-0-8144-8062-5 / PB / $18.95

Home Buyer’s Question and Answer Book, The Bridget McCrea 978-0-8144-7236-1 / PB / $16.95

Home Makeovers That Sell Quick and Easy Ways to Get the Highest Possible Price Sid Davis 978-0-8144-7373-3 / PB / $15.00

Insider’s Guide to Refinancing Your Mortgage, An Money-Saving Secrets You Need to Know David Reed 978-0-8144-0935-0 / PB / $16.95

Landlord’s Financial Tool Kit, The Michael C. Thomsett 978-0-8144-7235-4 / PB / $18.95

Make Millions Selling Real Estate Earning Secrets of Top Agents Jim Remley 978-0-8144-7292-7 / PB / $18.95

Mortgage Confidential What You Need to Know That Your Lender Won’t Tell You David Reed 978-0-8144-7369-6 / PB / $16.95

Mortgages 101 Quick Answers to Over 250 CriticalQuestions About Your Home Loan SECOND EDITIONDavid Reed 978-0-8144-0166-8 / PB / $16.95

Navigating the Mortgage Minefield Your Complete Guide to Avoiding Costly Problems and Finding the Right Loan in Today’s Market Richard Giannamore and Barbara Bardow Osach 978-0-8144-1369-2 / PB / $17.95

Property Management Tool Kit, The Mike Beirne 978-0-8144-7351-1 / PB / $19.95

Real Estate Agent’s Business Planner, The* Practical Strategies for Maximizing Your Success Bridget McCrea 978-0-8144-0846-9 / PB / $19.95

Real Estate Agent’s Field Guide, The Essential Insider Advice for Surviving in a Competitive Market Bridget McCrea 978-0-8144-0809-4 / PB / $19.95

Real Estate Agent’s Guide to FSBOs, The Make Big Money Prospecting For Sale By Owner Properties John Maloof 978-0-8144-0043-2 / PB / $19.95

Real Estate Investing Made Simple A Commonsense Approach to Building Wealth M. Anthony Carr 978-0-8144-7246-0 / PB / $17.95

Real Estate Investor’s Guide toFinancing, The Insider Advice for Making the Most Money on Every Deal David Reed 978-0-8144-8061-8 / PB / $17.95

Real Estate Investor’s Pocket Calculator, The Simple Ways to Compute Cashflow, Value, Return, and Other Key Financial Measurements Michael C. Thomsett 978-0-8144-7296-5 / PB / $17.95

Real Estate Presentations That Make Millions Jim Remley 978-0-8144-7401-3 / PB / $18.95

Saving the Deal How to Avoid Financing Fiascoes and Other Real Estate Deal Killers Tracey Rumsey 978-0-8144-0030-2 / PB / $17.95

Sell Your Home in Any Market 50 Surprisingly Simple Strategies for Getting Top Dollar Fast Jim Remley 978-0-8144-0028-9 / PB / $15.00

Stop Foreclosure Now The Complete Guide to Saving Your Home and Your Credit Lloyd Segal 978-0-8144-1330-2 / PB / $19.95

Successful Landlord, The How to Make Money Without Making Yourself Nuts Ken Roth 978-0-8144-7228-6 / PB / $19.95

Survival Guide for Buying a Home, A SECOND EDITIONSid Davis 978-0-8144-1425-5 / PB / $17.95

Survival Guide to Selling a Home, A Sid Davis 978-0-8144-7274-3 / PB / $15.00

Who Says You Can’t Buy a Home! How to Put Credit Problems, DownPayment Challenges, and Income IssuesBehind You — And Get a Mortgage Now David Reed 978-0-8144-7340-5 / PB / $17.95

Your Guide to VA Loans How to Cut Through The Red Tape and Get Your Dream Home Fast David Reed 978-0-8144-7435-8 / PB / $17.95

Your Successful Career as a Mortgage Broker David Reed 978-0-8144-7370-2 / PB / $18.95

Your Successful Real Estate Career FIFTH EDITIONKenneth W. Edwards 978-0-8144-7319-1 / PB / $18.95


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SALESAccidental Salesperson, The How to Take Control of Your Sales Career and Earn the Respect and Income You Deserve Chris Lytle 978-0-8144-7083-1 / PB / $17.95

Building a Winning Sales Force Powerful Strategies for Driving High Performance Andris A. Zoltners, Ph.D., PrabhakantSinha, Ph.D. and Sally E. Lorimer 978-0-8144-1040-0 / HC / $34.95

Buying Styles Simple Lessons in Selling the Way Your Customers Buys Michael Wilkinson, Richard Smith, TierahChorba and Lynn Sokler 978-0-8144-1527-6 / HC / $19.95

Compensating New Sales Roles How to Design Rewards That Work in Today’s Selling Environment SECOND EDITIONJerome A. Colletti and Mary S. Fiss 978-0-8144-7106-7 / HC / $79.95

Complete Guide to AcceleratingSales Force Performance, The Andris A. Zoltners, Ph.D., PrabhakantSinha, Ph.D. and Greggor A. Zoltners 978-0-8144-0650-2 / HC / $79.95

Complete Guide to Sales ForceIncentive Compensation, The How to Design and Implement Plans That Work Andris A. Zoltners, Ph.D., PrabhakantSinha, Ph.D. and Sally E. Lorimer 978-0-8144-7324-5 / HC / $65.00

Consultative Closing Simple Steps That Build Relationshipsand Win Even the Toughest Sale Greg Bennett 978-0-8144-7399-3 / PB / $17.95

Consultative Selling* The Hanan Formula for High-MarginSales at High Levels 7TH EDITIONMack Hanan 978-0-8144-1469-9 / PB / $21.95

From Selling to Managing* Guidelines for the First-Time Sales Manager Ronald Brown 978-0-8144-7380-1 / PB / $18.95

Fundamentals of Sales Management for the NewlyAppointed Sales Manager Matthew Schwartz 978-0-8144-0873-5 / PB / $18.95

Giants of Sales, The* What Dale Carnegie, John Patterson,Elmer Wheeler, and Joe Girard Can Teach You About Real Sales Success Tom Sant 978-0-8144-1598-6 / PB / $19.95

How to Mind-Read Your Customers* Using Insights from Psychology toIncrease Sales and Develop BetterBusiness Relationships David P. Snyder 978-0-8144-0599-4 / PB / $17.95

Knock Your Socks Off Prospecting How to Cold Call, Get Qualified Leads, and Make More Money William “Skip” Miller and Ron Zemke 978-0-8144-7285-9 / PB / $16.95

Knock Your Socks Off Selling Jeffrey Gitomer and Ron Zemke 978-0-8144-7030-5 / PB / $17.95

More ProActive Sales Management Avoid the Mistakes Even Great Sales Managers Make — And Get Extraordinary Results William “Skip” Miller 978-0-8144-1090-5 / HC / $21.95

ProActive Sales Management How to Lead, Motivate, and Stay Ahead of the Game SECOND EDITIONWilliam “Skip” Miller 978-0-8144-1456-9 / HC / $24.95

ProActive Selling Control the Process — Win the Sale William “Skip” Miller 978-0-8144-0764-6 / PB / $17.95

QUESTIONS THAT SELL The Powerful Process for DiscoveringWhat Your Customer Really Wants Paul Cherry 978-0-8144-7339-9 / PB / $16.95

RED-HOT COLD CALL SELLING Prospecting Techniques That Really Pay Off SECOND EDITIONPaul S. Goldner 978-0-8144-7348-1 / PB / $17.95

Red-Hot Sales Negotiation Everything You Need to Know to Close Deals, Build Relationships, and Create Win-Win Outcomes Paul S. Goldner and Peter McKeon 978-0-8144-7354-2 / PB / $16.95

Sales Compensation Handbook, The SECOND EDITIONEdited Work and Stockton B. Colt 978-0-8144-0411-9 / HC / $75.00

Sales Manager’s Success Manual, The Wayne M. Thomas 978-0-8144-8050-2 / HC / $24.95

Sales Scripts That Sell SECOND EDITIONMichael Gamble and Teri Gamble 978-0-8144-7421-1 / PB / $16.95

Secrets of Great SalesManagement, The Advanced Strategies for Maximizing Performance Robert A. Simpkins 978-0-8144-7238-5 / HC / $24.95

SELLING TO ANYONE OVER THE PHONE Renee P. Walkup and Sandra McKee 978-0-8144-7284-2 / PB / $14.95

Selling to Major Accounts* Tools, Techniques, and PracticalSolutions for the Sales Manager Terry R. Bacon 978-0-8144-1011-0 / PB / $49.95

Selling Without Selling* 4-1/2 Steps to Success Carol Super and Ronald D. Gold 978-0-8144-7432-7 / PB / $17.95

Successful Cold Call Selling Over 100 New Ideas, Scripts, and Examples From the Nation’sForemost Sales Trainer Lee Boyan 978-0-8144-7718-2 / PB / $17.95

Successful Local Broadcast Sales Paul Weyland 978-0-8144-8053-3 / HC / $24.95

Your Successful Sales Career* Brian Azar and Len Foley 978-0-8144-7464-8 / PB / $17.95

SCIENCE &TECHNOLOGYBrain Sense The Science of the Senses and How We Process the World Around Us Faith Hickman Brynie 978-0-8144-1324-1 / HC / $24.00

Food Fray Inside the Controversy over Genetically Modified Food Lisa H. Weasel 978-0-8144-0164-4 / HC / $23.00

Furnace of Creation, Cradle of Destruction A Journey to the Birthplace ofEarthquakes, Volcanoes, and Tsunamis Roy Chester 978-0-8144-0920-6 / HC / $24.95


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Geeks of War, The The Secretive Labs and Brilliant MindsBehind Tomorrow’s Warfare Technologies John Edwards 978-0-8144-0852-0 / HC / $24.00

Genomics Age, The How DNA Technology Is Transforming the Way We Live and Who We Are Gina Smith 978-0-8144-0843-8 / HC / $24.00

Microbe Are We Ready for the Next Plague? Alan Zelicoff, MD and Michael Bellomo 978-0-8144-0865-0 / HC / $23.00

Nanocosm Nanotechnology and the Big ChangesComing from the Inconceivably Small William Illsey Atkinson 978-0-8144-7277-4 / PB / $17.95

Stem Cell Divide, The The Facts, the Fiction, and the FearDriving the Greatest Scientific, Political,and Religious Debate of Our Time Michael Bellomo 978-0-8144-0881-0 / HC / $24.95

Welcome to BioTech Nation My Unexpected Odyssey into the Land of Small Molecules, Lean Genes, and Big Ideas Moira A. Gunn 978-0-8144-0923-7 / HC / $24.95

SELF-HELPBoys and Their Toys Understanding Men by UnderstandingTheir Relationship with Gadgets Bill Adler 978-0-8144-7344-3 / HC / $19.95

Life in Balance, A Nourishing the Four Roots of True Happiness Dr. Kathleen Hall 978-0-8144-7334-4 / HC / $21.95

Personal Brilliance* Mastering the Everyday Habits ThatCreate a Lifetime of Success Jim Canterucci 978-0-8144-1499-6 / PB / $18.95

Power of Charm, The How to Win Anyone Over in Any Situation Brian Tracy and Ron Arden 978-0-8144-7357-3 / HC / $15.00

SolaceFinding Your Way Through Grief and Learning to Live AgainRoberta Temes, Ph.D.978-0-8144-1463-7 / PB / $14.95

30 Days to a More Powerful Memory Gini Graham Scott 978-0-8144-7445-7 / PB / $14.95

Warrior Mind, The Ancient Wisdom from the Martial Arts for Living a More Powerful Life Sharon Lindenburger and Jim Pritchard 978-0-8144-7303-0 / PB / $14.95

What Smart Couples Know The Secret to a Happy Relationship Patricia Covalt 978-0-8144-0921-3 / HC / $19.95

SMALL BUSINESS &ENTREPRENEURSHIPAccidental Entrepreneur, The The 50 Things I Wish Someone Had Told Me About Starting a Business Susan Urquhart-Brown 978-0-8144-0167-5 / PB / $17.95

Franchising & Licensing Two Powerful Ways to Grow Your Business in Any Economy THIRD EDITIONAndrew J. Sherman 978-0-8144-7222-4 / HC / $45.00

Girls’ Guide to Building a Million-Dollar Business, The Susan Wilson Solovic 978-0-8144-7419-8 / HC / $21.95

I’ve Seen a Lot of Famous People Naked, and They’ve Got Nothing on You! Business Secrets from the UltimateStreet-Smart Entrepreneur Jake Steinfeld 978-0-8144-0860-5 / HC / $21.95

Sell Your Business Your Way Getting Out, Getting Rich, and Getting on with Your Life Rick Rickertsen and Robert E. Gunther 978-0-8144-0896-4 / PB / $27.95

Smart Financial Management The Essential Reference for theSuccessful Small Business William W. Sihler, Richard D. Crawford and Henry A. Davis 978-0-8144-0789-9 / PB / $29.95

Specialty Shop, The How to Create Your Own Unique and Profitable Retail Business Dorothy Finell 978-0-8144-7442-6 / HC / $21.95

Technology Solutions for Growing Businesses Ramon Ray 978-0-8144-7220-0 / PB / $29.95

Young Guns The Fearless Entrepreneur’s Guide to Chasing Your Dreams and Breaking Out on Your Own Robert Tuchman 978-0-8144-1070-7 / HC / $21.95

TEAMSFirst-Time Manager’s Guide to Team Building, The Gary S. Topchik 978-0-8144-7429-7 / PB / $15.00

MORE QUICK TEAM-BUILDINGACTIVITIES FOR BUSY MANAGERS 50 New Exercises That Get Results in Just 15 Minutes Brian Cole Miller 978-0-8144-7378-8 / PB / $17.95

QUICK TEAM-BUILDING ACTIVITIES FOR BUSY MANAGERS 50 Exercises That Get Results in Just 15 Minutes Brian Cole Miller 978-0-8144-7201-9 / PB / $17.95

Successful Team Building* Thomas L. Quick 978-0-8144-7794-6 / PB / $12.95

Team-Building Tool Kit, The Tips and Tactics for Effective Workplace Teams SECOND EDITIONDeborah Mackin and Deborah Harrington-Mackin 978-0-8144-7439-6 / PB / $17.95

TRAININGAMA Trainers’ Activity Book, The A Selection of the Best LearningExercises from the World’s PremiereTraining Organization Carolyn Nilson Ph.D 978-0-8144-0814-8 / PB / $39.95

Beyond Training and Development The Groundbreaking Classic on Human Performance Enhancement SECOND EDITIONWilliam J. Rothwell 978-0-8144-0796-7 / HC / $59.95 Discount: Short

Building Positive Participation Activities for Energizing Your Training Sessions Suzy Siddons and Jane Allan 978-0-8144-7113-5 / HC / $59.95 Discount: Short


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Coaching Skill-Builder Activity Pack, The* Ian Cunningham, Graham Dawes and Ben Bennett 978-0-8144-7312-2 / PB / $59.95

Conflict and Communication Activity Book, The 30 High-Impact Training Exercises for Adult Learners Bill Withers and Keami D. Lewis 978-0-8144-7167-8 / PB / $34.95

Corporate University Handbook, The Designing, Managing, and Growing a Successful Program Mark Allen 978-0-8144-0711-0 / HC / $32.95

Creating Web-Based Training A Step-by-Step Guide to Designing Effective E-Learning Joseph T. Sinclair, Lani W. Sinclair, Ph.D.and Joseph G. Lansing 978-0-8144-7107-4 / PB / $39.95

Creative Training Idea Book, The* Inspired Tips and Techniques forEngaging and Effective Learning Robert W. Lucas 978-0-8144-7465-5 / PB / $39.95

Diversity Training Activity Book, The 50 Activities for Promoting Communicationand Understanding at Work Jonamay Lambert and Selma Myers 978-0-8144-1536-8 / PB / $34.95

e-Learning 2.0 Proven Practices and EmergingTechnologies to Achieve Real Results Anita Rosen 978-0-8144-1073-8 / HC / $29.95

E-Learning Question and Answer Book, The A Survival Guide for Trainers and Business Managers Allan Henderson 978-0-8144-7169-2 / PB / $19.95

E-Learning Revolution, The How Technology Is Driving a New Training Paradigm Martyn Sloman 978-0-8144-7155-5 / HC / $24.95

Emotional Intelligence Activity Book, The 50 Activities for Promoting EQ at Work Adele B. Lynn 978-0-8144-7123-4 / PB / $34.95

First-Time Trainer, The A Step-by-Step Quick Guide forManagers, Supervisors, and New Training Professionals Tom W. Goad 978-0-8144-7942-1 / PB / $17.95

How to Manage Training* A Guide to Design and Delivery for High Performance THIRD EDITIONCarolyn Nilson Ph.D 978-0-8144-1098-1 / PB / $49.95

Interpersonal Skills Toolkit, The A Trainer’s Guide Terry Gillen 978-0-8144-7124-1 / Looseleaf / $59.95 Discount: Short

Laugh and Learn* 95 Ways to Use Humor for More Effective Teaching and Training Doni Tamblyn 978-0-8144-7415-0 / PB / $19.95

Leadership Training Activity Book, The 50 Exercises for Building Effective Leaders Lois B. Hart, Ed.D. and Charlotte S.Waisman, Ph.D. 978-0-8144-7262-0 / PB / $34.95

Performance Management Activity Pack, The* Tools for Building Appraisal andPerformance Development Skills Terry Gillen 978-0-8144-7436-5 / PB / $59.95

Presentation Skills Workshop, The* Helping People Create and Deliver Great Presentations Sherron Bienvenu, Ph.D. 978-0-8144-7433-4 / PB / $35.00

Show Biz Training Fun and Effective Training Techniques from the Worlds of Stage, Screen, and Song Lenn Millbower 978-0-8144-7157-9 / PB / $34.95

Team Workout* A Trainer’s Sourcebook of 50 Team-Building Games and Activities Glenn Parker and Richard Kropp 978-0-8144-0042-5 / PB / $39.95

Team-Building Workshop, The A Trainer’s Guide Vivette Payne 978-0-8144-7079-4 / PB / $35.00

30-Second Encyclopedia ofLearning and Performance, The A Trainer’s Guide to Theory, Terminology, and Practice David H. Miles, Ph.D. 978-0-8144-7178-4 / PB / $17.95

Trainer’s Handbook, The The AMA Guide to Effective Training Garry Mitchell 978-0-8144-0341-9 / HC / $75.00 Discount: Short

Trainer’s Tool Kit, The SECOND EDITIONCy Charney and Kathy Conway 978-0-8144-7268-2 / PB / $18.95

Trainers in Motion Creating a Participant-Centered Learning Experience Jim Vidakovich 978-0-8144-0521-5 / HC / $89.95 Discount: Short

Training Tough Topics* Liz Winfeld 978-0-8144-7313-9 / PB / $39.95

Turning Training into Learning How to Design and Deliver Programs That Get Results Sheila W. Furjanic and Laurie A. Trotman 978-0-8144-0519-2 / PB / $39.95

Understanding Action Learning Judy O’Neil, Ed.D. and Victoria J. Marsick, Ph.D. 978-0-8144-7395-5 / PB / $29.00

What CEOs Expect From Corporate Training Building Workplace Learning and Performance Initiatives That Advance Organizational Goals William J. Rothwell, John Lindholm and William G. Wallick 978-0-8144-0679-3 / HC / $27.95

Working Longer New Strategies for Managing, Training,and Retaining Older Employees William J. Rothwell, Harvey Sterns, Diane Spokus and Joel Reaser 978-0-8144-7392-4 / PB / $29.95


AUTHOR INDEX

38

AUTHOR INDEXAbromovitz, Les . . . . . . . . . .31Acuff, Frank L. . . . . . . . . . .31Addesso, Patricia J. . . . .18, 28Adler, Bill . . . . . . . . . . . . . .36Agans, David J. . . . . . . . . . .21Akerson, Alan . . . . . . . . . . .26Albright, Robert R. . . . . . . . .24Alexander, Roy . . . . . . . . . . .19Allan, Jane . . . . . . . . . . . . .36Allen, Lawrence L. . . . . . . . . .4Allen, Mark . . . . . . . . . . . . .37Allen, Scott . . . . . . . . . . . . .20Alston, Rennie . . . . . . . . . . .25Anagnos, Gus . . . . . . . . . . .28Anderson, John W. . . . . . . . . .9Anderson, Joyce I. . . . . . . . .24Anderson, Kristin . . . . . . . . .22Anderson, Maureen . . . . . . .19Andler, Edward C. . . . . . . . .24Andringa, Robert C. . . . . . . .23Anklesaria, Jimmy . . . . . . . .33Applegate, Jill . . . . . . . . . . .22Arden, Ron . . . . . . . . . . . . .36Armstrong, Frank . . . . . . . . .31Arpaio, Joe . . . . . . . . . . . . .21Arthur, Diane . . . . . .24, 25, 27Atkinson, William Illsey . . . .36Au, Sara . . . . . . . . . . . . . . .32Aubuchon, Norbert . . . . . . .30Azar, Brian . . . . . . . . . . . . .35Baber, Anne . . . . . . . . . . . .20Backstrom, Gayle . . . . . . . . .20Bacon, Terry R. . . . . . . . . . . .20, 22, 23, 35

Baker, William F. . . . . . . . . .26Baldoni, John . . . . . .2, 17, 26Bardwick, Judith M. . . . .27, 28Barner, Robert W. . . . . . . . . .27Barnes, John A. . . . . . . . . . .26Barnett, G. William . . . . . . .34Barone, Anthony . . . . . . . . .25Barton Rabe, Cynthia . . . . . .28Bassetti, W.H.C. . . . . . . . . . .23Bate, J. Douglas . . . . . . . . .19Bean, Constance A . . . . . . . .24Beausay, Bill . . . . . . . . . . . .19Bechet, Thomas P. . . . . . . . .25Beck, John . . . . . . . . . . . . .23Beerli, Alfred J. . . . . . . . . . .28Beirne, Mike . . . . . . . . . . . .34Belcher, John G. . . . . . . . . .25Belgard, William P. . . . . . . . .19Belker, Loren B. . . . . . . . . . .27Bell, Chip R. . . . . . . . . . . . .22Bellomo, Michael . . . . . .24, 36Bender, Mark . . . . . . . . . . . .18Bennett, Ben . . . . . . . . . . . .37Bennett, Greg . . . . . . . . . . .35Bennett, Scott . . . . . . . . . . .20Benton, Steve . . . . . . . . . . .29Berg, Pierre . . . . . . . . . . . . .18Berges, Steve . . . . . . . . . . .34Berkman, Adena . . . . . . . . .24Berman, Jeff . . . . . . . . . . . .33Berryman-Fink, Cynthia . . . .28Beshara, Tony . . . . . . . .19, 20Bhote, Adi . . . . . . . . . . . . . .34Bhote, Keki . . . . . . . . . .33, 34Bidou, Ann . . . . . . . . . . . . .19Bienvenu, Sherron . . . . . . . .37Bitz, Ira . . . . . . . . . . . . . . . .33Blakemore, Caroline J. . . . . .31

Blank, Renee . . . . . . . . . . . .29Blank, Warren . . . . . . . . . . .26Bleak, Jared L. . . . . . . . . . .28Blumenthal, Ira . . . . . . . . . .18Boehme, Ann J. . . . . . . . . . .20Boesky, Lisa . . . . . . . . . . . .32Bolles, Dennis . . . . . . . .32, 33Bolstorff, Peter . . . . . . . . . .33Bolten, Ernst F. . . . . . . . . . .31Bolton, Dorothy Grover . . . . .19Bolton, Robert . . . . . . . . . . .19Boone, Tonya . . . . . . . . . . . .33Borchard, David C. . . . . . . . .18Bort, Julie . . . . . . . . . . . . . .32Bouchoux, Deborah E. . . . . .23Bowery, Charles R. . . . . . . . .26Boyan, Lee . . . . . . . . . . . . .35Boyer, Kenneth Karel . . . . . .33Boyett, Joseph H. . . . . . . . .22Bozzone, Vincent . . . . . . . . .30Brackman, Levi . . . . . . . . . .23Brandt-Sarif, Theo . . . . . . . .23Branham, Leigh . . . . . . .28, 29Brannick, Joan . . . . . . . . . .27Brethauer, Dale . . . . . . . . . .32Brock, Brian . . . . . . . . . . . .18Brown, Mary . . . . . . . . . . . .30Brown, Paul B. . . . . . . . . . .20Brown, Ronald . . . . . . . . . . .35Brue, Alan W. . . . . . . . . . . .22Brynie, Faith Hickman . . . . .35Burke, Michelle . . . . . . . . . .20Buskin, Richard . . . . . . . . . .18Butow, Eric . . . . . . . . . . . . .26Cabanis-Brewin, Jeannette . .32Cagle, Ronald B. . . . . . .32, 33Campbell, Michael . . . . . . . .32Campbell, Nancy J. . . . . . . .25Canterucci, Jim . . . . . . . . . .36Carr, M. Anthony . . . . . . . . .34Carreira, Bill . . . . . . . . . . . .29Carrison, Dan . . . . .23, 26, 27Carroll, Nannette Rundle . . .13Carter, Jeff . . . . . . . . . . . . .23Caslione, John A. . . . . . . . . .23Casperson, Dana May . . . . . .18Charney, Cy . . . .20, 26, 28, 37Cheek, Martin . . . . . . . . . . .21Cherry, Paul . . . . . . . . . . . . .35Chester, Roy . . . . . . . . . . . .35Chevalier, Roger . . . . . . . . . .28Chin, Gary . . . . . . . . . . . . . .32Chorba, Tierah . . . . . . . . . . .35Christensen, Mary . . . . . . . .30Christensen, Ralph . . . . . . . .25Christensen, Wayne . . . . . . .30Chu, Margaret Y. . . . . . . . . .21Clarke-Epstein, Chris . . . . . .27Clemens, John K. . . . . . . . . .27Cobbs, Price M. . . . . . . . . . .23Cohen, William A. . . . . . . . . . . .19, 20, 26, 27

Colby, William H. . . . . . . . . .21Coleman, Edward . . . . . . . . .20Coleman, Richard M. . . . . . .24Colletti, Jerome A. . . . . . . . .35Collins, Heidi . . . . . . . . . . . .21Colt, Stockton B. . . . . . . . . .35Conger, Jay A. . . . . . . . . . . .26Connellan, Tom . . . . . . . . . .22Conrad Levinson, Jay . . . . . .23Contino, Richard M. . . . . . . .31Conway, Kathy . . . . . . . . . . .37Cook, Thomas A. . . . . . . . . .25

Cooke, Robert . . . . . . . . . . .24Cooper, Kenneth Carlton . . . .29Cooper, Scott . . . . . . . . . . . .23Coplin, Bill . . . . . . . . . . . . .22Cotts, David G. . . . . . . . . . .31Coughlin, Dan . . . . . . . . . . .28Covalt, Patricia . . . . . . . . . .36Cragin, Susan . . . . . . . . . . .21Crawford, Richard D. . . . . . .36Crittendon, Robert . . . . . . . .28Cunningham, Ian . . . . . . . . .37Cusick, William J. . . . . . . . .30Cutaia, Anthony . . . . . . . . . .31Cutaia, Susan . . . . . . . . . . .31Dalrymple, Scott . . . . . . . . .27Davis, Henry A. . . . . . . . . . .36Davis, Lisa . . . . . . . . . . . . .29Davis, Marvin A. . . . . . . . . .24Davis, Sid . . . . . . . . . . .24, 34Dawes, Graham . . . . . . . . . .37Dawson, Peg . . . . . . . . . . . .19Deeprose, Donna . . . . . . . . .28Dennis, Donna J. . . . . . . . . .26Deutschendorf, Harvey . . . . .18Devor, Jan . . . . . . . . . . . . . .32Deyo, Richard A. . . . . . . . . .24Diemers, Daniel . . . . . . . . . .28DiJulius, John R. . . . . . . . . .22Dilenschneider, Robert L. . . .17Dinsmore, Paul C. . . . . .32, 33Doane, Darryl S. . . . . . . . . .22Dobson, Deborah Singer . . . .20Dobson, Michael S. . . . . . . . . . . . . . .18, 19, 20

Donohoe, Patricia A. . . . . . .18Dossani, Rafiq . . . . . . . . . . .25Douglass, Donna N. . . . . . . .18Douglass, Merrill E. . . . . . . .18Dowis, Richard . . . . . . . . . .20Downey, Diane . . . . . . . .24, 27Downs, Alan . . . . . . . . . . . .25Dugan, Dawn . . . . . . . . . . . .24Dwyer, Paul . . . . . . . . . . . . .33Edwards, John . . . . . . . . . . .36Edwards, Kenneth W. . . . . . .34Edwards, Robert D. . . . . . . .23Elko, Kevin . . . . . . . . . . . . .19Ellis, Carol W. . . . . . . . . . . .28Elvin, Jan . . . . . . . . . . . . . .18Emerson, Brian . . . . . . . . . .28Ennico, Cliff . . . . . . . . .25, 26Eppler, Mark . . . . . . . . . . . .24Evenson, Renee . . . . . . . . . .22Ewing, Lara . . . . . . . . . . . . .20Falcone, Paul . . . . . . . .28, 29Falk, Svenja . . . . . . . . . . . .28Farrell, Warren . . . . . . . . . . .22Farry, Kristin A. . . . . . . . . . .32Feigon, Josiane . . . . . . . . . .10Fein, Lesley Ann . . . . . . . . .24Feitelberg, Susan . . . . . . . . .31Fesen, Mark . . . . . . . . . . . .24Fields, Edward . . . . . . . . . . .22Filipczak, Bob . . . . . . . . . . .27Finell, Dorothy . . . . . . . . . . .36Fink, Charles B. . . . . . . . . . .28Finlayson, Andrew . . . . . . . .20Finney, Martha I. . . . . . .21, 25Fisher-Yoshida, Beth . . . . . .27Fiss, Mary S. . . . . . . . . . . . .35Fitz-enz, Jac . . . . . . . . .24, 25Flaum, Jonathon A. . . . .26, 28Flaum, Mechele . . . . . . . . . .26Flaum, Sander A. . . . . . . . . .26

Fluss, Donna . . . . . . . . . . . .22Flynn, Nancy . . . . . . . . . . . .21Fogg, C. Davis . . . . . . . . . . .19Foley, Len . . . . . . . . . . . . . .35Fox, Scott . . . . . . . . . . .25, 26Fraser, Campbell . . . . . . . . .19Fritz, Roger . . . . . . . . . . . . .18Frohlich, Markham T. . . . . . .33Fulmer, Robert M. . . . . .26, 28Furjanic, Sheila W. . . . . . . . .37Furtwengler, Dale . . . . . . . . .10Galbraith, Jay . . . . . . . . . . .27Gallagher, Richard S. . . .20, 22Galsworth, Gwendolyn D. . . .30Gamble, Michael . . . . . . . . .35Gamble, Teri . . . . . . . . . . . .35Ganeshan, Ram . . . . . . . . . .33Gardiner, Gareth S. . . . . . . .29Gargiulo, Terrence L. . . .18, 28Garland, Eric . . . . . . . . . . . .23Garte, Seymour . . . . . . . . . .22Gaulke, Sue . . . . . . . . . . . . .20Gaynor, Gerard H. . . . . . . . .29Geller, Kathy D. . . . . . . . . . .27Genua, Robert L. . . . . . . . . .18Gerst, Eric D. . . . . . . . . . . . .22Giannamore, Richard . . . . . .34Gilad, Benjamin . . . . . . . . . .19Gillen, Terry . . . . . . . . . . . . .37Giovagnoli, Melissa . . . . . . .29Gitomer, Jeffrey . . . . . . . . . .35Gitterman, Jeffrey L. . . . . . .18Glantz, Morton . . . . . . . . . . .23Gloor, Peter . . . . . . . . . . . . .23Goad, Tom W. . . . . . . . . . . .37Godwin, Jack . . . . . . . . . . . .24Gold, Ronald D. . . . . . . . . . .35Goldner, Paul S. . . . . . . . . .35Goldsmith, Marshall . . . . . . .17Golin, Al . . . . . . . . . . . . . . .30Goodman, John A. . . . . . . . .22Gootnick, David . . . . . . . . . .27Gootnick, Margaret Mary . . .27Gordon, Adam . . . . . . . . . . .23Gorrell, Paul J. . . . . . . . . . . .27Goulston, Mark . . . . . . . . . . .3Graham, Michael Dennis . . .24Grant-Williams, Renee . . . . .21Grantham, Charles . . . . . . . .19Grashina, Marina N. . . . . . . .33Greaver, Maurice F. . . . . . . .19Greenblatt, David . . . . . . . . .21Grimme, Don . . . . . . . . . . . .28Grimme, Sheryl . . . . . . . . . .28Gronbach, Kenneth W. . . . . .30Gross, John M. . . . . . . .29, 31Grote, Dick . . . . . . .24, 27, 29Guare, Richard . . . . . . . . . .19Guaspari, John . . . . . . . . . .33Gunn, Moira A. . . . . . . . . . .36Gunther, Robert E. . . . . .22, 36Gutzman, Alexis D. . . . . . . .24Haber, Jeffry R. . . . . . . . . . .22Habib, Mohsin . . . . . . . . . . .33Hagen, Brian W. . . . . . . . . . .23Hahn, Fredrick . . . . . . . . . .32Hall, Bradley W. . . . . . . . . . .25Hall, Kathleen . . . . . . . . . . .36Hall, Nancy J. . . . . . . . . . . .32Hall, Philip S. . . . . . . . . . . .32Hallows, Jolyon . . . . . . . . . .33Hampton, John J. . . . . . . . .19Hanan, Mack . . . . . . . . . . . .35Handley, John . . . . . . . . . . .24

Handy, Charles . . . . . . . . . .28Hankin, Harriet . . . . . . . . . .25Hanks, Jeremy . . . . . . . . . . .26Hanna, Thomas M. . . . . . . .23Harden, Leland . . . . . . . . . .30Hare, Bill . . . . . . . . . . . . . .23Harrington-Mackin, Deborah . . . . . . . . . . . . . . . . . . . .36

Harris, Jim . . . . . . . . . . . . .27Harrison, Doug . . . . . . . . . .23Hart, Lois B. . . . . . . . . . . . .37Hart, Milledge A. . . . . . . . . .22Hartley, Gregory . . . . . . . . . .20Hauptly, Denis J. . . . . . . . . .32Hayden, C. J. . . . . . . . . . . . .30Hayes, Susan L. . . . . . . . . . .32Heady, Christy . . . . . . . . . . .18Heffes, Ellen M. . . . . . . . . .29Heleta, Savo . . . . . . . . . . . .18Henderson, Allan . . . . . . . . .37Herbst, Dara . . . . . . . . . . . .24Herr, Paul . . . . . . . . . . . . . .29Heyman, Bob . . . . . . . . . . .30Hiam, Alexander . . . . . . . . .28Hira, Anil . . . . . . . . . . . . . .21Hira, Ron . . . . . . . . . . . . . .21Hoevemeyer, Victoria A. . . . .28Holden, Greg . . . . . . . . . . . .26Holtman, Margaret P. . . . . . .26Holzer, Bambi . . . . . . . . . . .31Hook, Jeff . . . . . . . . . . . . . .19Hooks, Ivy F. . . . . . . . . . . . .32Hoover, John . . . . . . . . . . . .27Horn, Art . . . . . . . . . . . . . . .18Horrell, Ed . . . . . . . . . . . . .22Hubbard, Darrel . . . . . . . . . .33Hult, G. Tomas M. . . . . . . . .33Imundo, Louis V. . . . . . . . . .27Jacobelli, Frank . . . . . . . . . .31Jaffe, Sam . . . . . . . . . . . . . .23James, Vaughn E. . . . . . . . .24Jamieson, David W. . . . . . . .27Jay, Joelle . . . . . . . . . . . . . .31Jennings, Marianne M. . . . . .23Johnson, Larry . . . . . . . . . . .23Johnson, Lisa . . . . . . . . . . .30Johnson, Thomas E. . . . . . . .25Johnson, Winslow “Bud” . . .30Johnston, Robert E. . . . . . . .19Julian, Jerry . . . . . . . . . . . . .16Justice, Tom . . . . . . . . . . . .27Kaen, Fred R. . . . . . . . . . . .22Kahn, Randolph . . . . . . . . . .21Kahr, Joshua . . . . . . . . . . . .34Karinch, Maryann . . . . . . . .20Katcher, Bruce L. . . . . . . . . .29Kates, Amy . . . . . . . . . . . . .27Kaye, Kenneth . . . . . . . . . . .24Kelly, Lois . . . . . . . . . . . . . .30Kendrick, Tom . . . . . . . . . . .33Kessler, Paul R. . . . . . . . . . .26Kiernan, Matthew J. . . . . . . .23Kildow, Betty A. . . . . . . . . . .31Kirkpatrick, Donald L. . . . . .28Kirkpatrick, Jim D. . . . . . . . . .6Kirkpatrick, Wendy Kayser . . .6Kissell, Robert . . . . . . . . . . .23Klein, Barbara . . . . . . . . . . .32Knutson, Joan . . . . . . . . . . .33Koch, Edward I. . . . . . . . . . .18Koletar, Joseph W. . . . . . . . .20Komisarjevsky, Chris . . . . . .29Komisarjevsky, Reina . . . . . .29Kotler, Philip . . . . . . . . .23, 30

AUTHOR INDEX

39

Kovarick, Amy . . . . . . . . . . .31Kraemer, Sandy F. . . . . . . . .31Kraus, Stephen . . . . . . . . . .23Krause, Donald G. . . . . . . . .23Kriplen, Nancy . . . . . . . . . .18Kropp, Richard . . . . . . . . . .37Kuglin, Fred A. . . . . . . .19, 33Kunkel, Vicki . . . . . . . . . . . .30Kunstler, Barton . . . . . . . . .28Kurke, Lance B. . . . . . . . . . .27Lambert, Jonamay . . . . . . . .37Langford, Beverly . . . . . . . . .18Lansing, Joseph G. . . . . . . . .37Lauchman, Richard . . . .12, 20Laughlin, Frederic L. . . . . . .23Lawson, Joseph W. R. . . . . . .25Learned, Andrea . . . . . . . . .30Lee, Michael . . . . . . . . . . . .31Leech, Thomas . . . . . . . . . .20Leibner, Josh . . . . . . . . . . . .29Lerner, Stephanie . . . . . . . .32Lewis, Bernard T. . . . . . . . . .31Lewis, Herschell Gordon . . . .30Lewis, James P. . . . . . . . . . .33Lewis, Keami D. . . . . . . . . .37Liff, Stewart . . . . . .13, 20, 28Lindenburger, Sharon . . . . . .36Linder, Jane C. . . . . . . .19, 29Lindholm, John . . . . . . . . . .37Lipsky, David . . . . . . . . . . . .24Livermore, David . . . . . . . . . .8Livingston, Stanley . . . . . . . .26Livoti, Carol . . . . . . . . . . . . .32Loehr, Anne . . . . . . . . . . . . .28Lorimer, Sally E. . . . . . . . . .35Lucas, James R. . . . . . . . . .23Lucas, Robert W. . . . . . . . . .37Luecke, Richard A. . . . .27, 31Lundin, Kathleen . . . . . . . . .19Lundin, William . . . . . . . . . .19Luther, William M. . . . . . . . .30Lynn, Adele B. . . . . . . . . . . .18, 27, 29, 37

Lytle, Chris . . . . . . . . . . . . .35Mackenzie, Alec . . . . . . . . .19Mackin, Deborah . . . . . . . . .36Mader, Gershon . . . . . . . . . .29Magee, John . . . . . . . . . . . .23Mahar, Jay . . . . . . . . . . . . . .26Mahar, Sue Martin . . . . . . . .26Mai, Robert . . . . . . . . . . . . .26Maloof, John . . . . . . . . . . . .34Manganelli, Raymond L. . . . .23Manning, Tony . . . . . . . . . . .19March, Tom . . . . . . . . . . . . .24Marsick, Victoria J. . . . . . . . .37Martin, Chuck . . . . . . . . . . .19Martin, Dick . . . . . .21, 24, 30Maruska, Don . . . . . . . . . . .23Masters, Marick F. . . . . . . . .24Mathieson, Rick . . . . . . . . . .30Matias, Linda . . . . . . . . . . . .8Matsumura, Molleen . . . . . .32Mazin, Rebecca . . . . . . . . . .25McArthur, Sarah . . . . . . . . .17McCarthy, Catherine . . . . . . .26McConnell, John H. . . . .24, 25McCrea, Bridget . . . . . . . . . .34McEachern, Tim . . . . . . . . .23McGowan, Dale . . . . . . . . . .32McHugh, Donald E. . . . . . . .26McInnis, Kenneth R. . . . . . .29McIntosh, M. Perry . . . . . . .27McKee, Sandra . . . . . . . . . .35

McKeon, Peter . . . . . . . . . . .35McNerney, Gerald . . . . . . . .21McWhorter Sember, Brette . . . . . . . . . . . . . . . . . . . .33

Meola, Deborah Dennis . . . .26Merritt, Davis . . . . . . . . . . . .21Mersino, Anthony . . . . . . . . .32Metskas, Amanda . . . . . . . .32Meyer, Peter . . . . . . . . . . . .19Miles, David H. . . . . . . . . . .37Millbower, Lenn . . . . . . . . . .37Miller, Brian Cole . . .28, 29, 36Miller, Laurence . . . . . . . . . .27Miller, William “Skip” . . . . .35Mills, Harry . . . . . . .20, 30, 31Mina, Eli . . . . . . . . . . . . . . .28Mitchell, Garry . . . . . . . . . . .37Mitroff, Ian I. . . . . . . . . .28, 29Mock, Dave . . . . . . . . . . . . .23Moody, Patricia E. . . . . . . . .33Morgan, Peggy Lou . . . . . . .32Morris, Rick A. . . . . . . . . . . .33Mortensen, Kurt . . . . . . . . . .31Mullen, David J. . . . . . . .4, 23,Muller, Max . . . . . . . . . .28, 33Murphy, Paul . . . . . . . . . . . .25Murphy, Tom . . . . . . . . . . . .21Murray, Brian H. . . . . . . . . .30Myers, Selma . . . . . . . . . . .37Neef, Dale . . . . . . . . . . . . . .33Nelson, Dave . . . . . . . . . . . .33Newell, Michael W. . . . . . . .33Newell, Michael W. . . . . . . .33Newman, John . . . . . . . . . . .18Nickerson, Pat . . . . . . . . . . .19Nierenberg, Alan H. . . . . . . .20Nilson, Carolyn . . . . . . .36, 37Norgaard, Mette . . . . . . . . . .19Nowinski, Joseph . . . . . . . . .32O’Brien, Chris . . . . . . . . . . .23O’Keefe, Patrick . . . . . . . . .26O’Malley, Michael . . . . . . . .26O’Neil, Judy . . . . . . . . . . . .37Oberlin, Loriann Hoff . . . . . .20Oliver, Lianabel . . . . . . . . . .22Oosterwal, Dantar . . . . . . . .15Orbach, Benjamin . . . . . . . .18Orlov, Darlene . . . . . . . . . . .29Orsborn, Carol . . . . . . . . . . .30Osach, Barbara Bardow . . . .34Osit, Michael . . . . . . . . . . . .32Ostring, Pirkko . . . . . . . . . . .33Page, Susan . . . . . . . . . . . .15Paige, Rod . . . . . . . . . . . . .22Panozzo, Chuck . . . . . . . . . .18Paquette, Larry . . . . . . . . . .33Parfet, Bo . . . . . . . . . . . . . .18Parker, Glenn . . . . . . . . . . . .37Patrick, Donald L. . . . . . . . .24Patterson, James G. . . . . . . .31Patzer, Gordon . . . . . . . . . . .21Payant, Richard P. . . . . . . . .31Payne, Vivette . . . . . . . . . . .37Pearson, Linda . . . . . . . . . .32Pelfrey, William . . . . . . . . . .23Performance ResearchAssociates . . . . . . . . . . . .22

Perkins, Dennis N. T. . . . . . .26Peters Mayer, Diane . . . . . . .32Pettingell, Margaret . . . . . . .27Pflock, Aviva . . . . . . . . . . . .32Phillips, Bob . . . . . . . . . . . .23Phillips, Jack J. . . . . . . . . . .25Pierson Doti, Lynne . . . . . . .14

Pohlman, Randolph A. . . . . .29Posey, Pamela A. . . . . . . . . .29Post, Karen . . . . . . . . . . . . .30Powers, Dennis M. . . . . . . . .24Pritchard, Christopher W. . . .25Pritchard, Jim . . . . . . . . . . .36Prywes, Yaron . . . . . . . . . . .26Pugh, David G. . . . .20, 22, 23Pushies, Fred . . . . . . . . . . .14Putzier, John . . . . . . . . . . . .27Quick, Thomas L. . . . . . . . . .36Rachlin, Robert . . . . . . . . . .22Raia, Kelly . . . . . . . . . . . . .25Raines, Claire . . . . . . . .20, 27Ramirez, Barbara Weston . . .31Ray, Ramon . . . . . . . . . . . . .36Rayner, Steven R. . . . . . . . .19Reaser, Joel . . . . . . . . . . . . .37Reed, David . . . . . . . . . .34, 6Remley, Jim . . . . . . . . . . . .34Renner, Devra . . . . . . . . . . .32Reynolds, Lisa Rene . . . . . . .32Richman, Larry . . . . . . . . . .33Rickertsen, Rick . . . . . .22, 36Roberts, Elizabeth A. . . . . . .24Roberts, John B. . . . . . . . . .24Rogers, Stephen C. . . . . . . .33Rolnicki, Kenneth . . . . . . . .30Rondeau, Ed . . . . . . . . . . . .31Roper, Kathy O. . . . . . . . . . .31Rosen, Anita . . . . . . . . .32, 37Rosenbaum, Barbara A. . . . .33Rosenbaum, Robert . . . . . . .33Roth, Ken . . . . . . . . . . . . . .34Roth, Thomas A. . . . . . . . . .24Rothwell, William J. . . . . . . . . . . . .2, 27, 36, 37

Roumell, Michael T. . . . . . . .29Rovell, Darren . . . . . . . . . . .23Rubin, Stacey H. . . . . . . . . .31Ruffa, Stephen A. . . . . . . . .29Rumsey, Tracey . . . . . . . . . .34Russell, William G. . . . . . . .24Ryan, Kevin . . . . . . . . . . . . .21Sachs, Randi T. . . . . . . . . . .29Sagal, Matthew W. . . . . . . . .19Salacuse, Jeswald W. . . .23, 26Salmon, William A. . . . . . . .28Samuel, Larry . . . . . . . . . . .24Sandler, Leonard . . . . . . . . .27Sant, Tom . . . . . . . . . . . . . .20Sartain, Libby . . . . . . . . . . .25Scalise, Dagmara . . . . . . . . .32Schepp, Brad . . . . . . . . . . .25Schepp, Debra . . . . . . . . . . .25Schilling, John W. . . . . . . . .18Schneiderman, Ron . . . . . . .21Schwab, Abraham P. . . . . . .25Schwartz, Matthew . . . . . . .35Schweikart, Larry . . . . . . . . .14Schweitzer, Douglas . . . . . . .26Scott, Gini Graham . . . . . . . . .18, 19, 29, 36

Segal, Lloyd . . . . . . . . . . . .34Segil, Larraine . . . . . . . . . . .19Seglin, Jeffrey L. . . . . . . . . .20Seifert, Dirk . . . . . . . . . . . . .33Serven, Lawrence B.MacGregor . . . . . . . . . . . .27

Shaw, Russell . . . . . . . . . . .21Shebley, Cindy L. . . . . . . . . .26Sherman, Andrew J. . . . . . . . . . . . . . .22, 23, 36

Sherman, Len . . . . . . . . . . .21

Siddons, Suzy . . . . . . . . . . .36Siegel, Liza . . . . . . . . . . . . .20Sihler, William W. . . . . . . . .36Silverman, George . . . . . . . .30Simmons, Annette . . . . .21, 29Simpkins, Robert A. . . . . . . .35Sinclair, Joseph T. . . . . . . . . . . . . . .25, 26, 37

Sinclair, Lani W. . . . . . . . . .37Sinha, Prabhakant . . . . . . . .35Skettino, Michele . . . . . . . . .18Slater, Robert . . . . . . . . . . .31Slipp, Sandra . . . . . . . . . . .29Sloat, Rose D. . . . . . . . . . . .22Sloman, Martyn . . . . . . . . . .37Slowinski, Gene . . . . . . . . . .19Smith, Gina . . . . . . . . . . . . .36Smith, Richard . . . . . . . . . .35Smith, Robert P. . . . . . . . . .18Smith, Shawn . . . . . . . . . . .25Snyder, Adam . . . . . . . . . . .29Snyder, David P. . . . . . . . . . .35Sokler, Lynn . . . . . . . . . . . .35Solomon, Michael R. . . . . . .30Solovic, Susan Wilson . . . . .36Sparta, Kelle . . . . . . . . . . . .34Spielman, Sue . . . . . . . . . . .26Spitzer, Dean R. . . . . . . . . .25Spokus, Diane . . . . . . . . . . .37Stamford, L. A. . . . . . . . . . .32Stavinoha, Peter L. . . . . . . .32Stegner, Jonathan R. . . . . . .33Steinbock, Dan . . . . . . . . . .21Steiner, Naomi . . . . . . . . . .32Steinfeld, Jake . . . . . . . . . . .36Stern, Gary M. . . . . . . . . . . .25Sterns, Harvey . . . . . . . . . . .37Stezala, Kimberly Ann . . . . .22Stone, Florence M. . . . .27, 28Straub, Joseph T. . . . . . . . . .29Stroman, James . . . . . . . . . .19Super, Carol . . . . . . . . . . . .35Suttle, Marilyn . . . . . . . . . . .11Swamidass, Paul M. . . . . . . .29Sweeney, Allen . . . . . . . . . .22Tabuchi, Sensei Grant . . . . .31Tamblyn, Doni . . . . . . . . . . .37Taylor, James . . . . . . . . . . . .33Taylor, Jim . . . . . . . . . . . . . .23Taylor, Johnny C. . . . . . . . . .25Taylor, Kathleen . . . . . . . . . .26Temes, Roberta . . . . . . . . . .36Teten, David . . . . . . . . . . . .20Thomas, Ann . . . . . . . . . . . .22Thomas, R. Roosevelt . . . . . .27Thomas, Wayne M. . . . . . . . .35Thomsett, Michael C. . . . . . . . . . . .16, 22, 31, 34

Tingley, Judith C. . . . . . . . . .20Tjahjana, Lia . . . . . . . . . . . .33Tobin, Daniel R. . . . . . . . . . .27Topchik, Gary S. . . .27, 28, 36Topp, Elizabeth . . . . . . . . . .32Tracy, Brian . . .5, 18, 19, 21, 36Trotman, Laurie A. . . . . . . . .37Trudell, Bill . . . . . . . . . . . . .29Tuchman, Robert . . . . . . . . .36Turnock, Judith L. . . . . . . . .23Tyreman, David . . . . . . . . . .30Ubels, Ron . . . . . . . . . . . . .25Uldrich, Jack . . . . . . . . . . . .26Upshaw, Lynn B. . . . . . . . . .30Urquhart-Brown, Susan . . . .36VanAuken, Brad . . . . . . . . . .30

VanGundy, Arthur B. . . . . . .28Vassallo, Phillip . . . . . . . . . .12Vega, Vanessa . . . . . . . . . . .18Veloso, Maria . . . . . . . . . . . .30Vest, Lori Jo . . . . . . . . . . . . .11Vidakovich, Jim . . . . . . . . . .37Volkema, Roger J. . . . . . . . .31Wade, Mitchell . . . . . . . . . .23Waisman, Charlotte S. . . . . .37Walkup, Renee P. . . . . . . . . .35Wall, Bob . . . . . . . . . . . . . .27Wallace, Michael . . . . . .21, 31Wallick, William G. . . . . . . . .37Walsh, Rod . . . . . . . . . . . . .26Walton, Mark S. . . . . . . . . . .26Wardlow, Daniel L. . . . . . . . .25Ware, Jim . . . . . . . . . . . . . .19Watson, Lynn A. . . . . . . . . . .31Wauson, Jennifer . . . . . . . . .19Waymon, Lynne . . . . . . . . . .20Weasel, Lisa H. . . . . . . . . . .35Webber, Lawrence . . . . .21, 31Weisinger, Hendrie . . . . . . . .20Weiss, Alan . . . . . . . . . . . . .29Weiss, Donald H. . . . . . . . . .25Weiss, Steven Mark . . . . . . .23Wendover, Robert W. . . . . . .28Weyland, Paul . . . . . . . . . . .35Wheeler, Cass . . . . . . . . . . .29White, B. Joseph . . . . . . . . .26Whiteman, Lily . . . . . . . . . .20Whitmire, Richard . . . . . . . . .7Wilkinson, Michael . . . . . . . .35Williams, Richard L. . . . . . . .21Williamson, Cory . . . . . . . . .19Wilmshurst, Linda . . . . . . . .22Wilson, Jerry S. . . . . . . . . . .18Wilson, Joni . . . . . . . . . . . . .21Wilson, Kevin . . . . . . . . . . .19Wilson, Susan B. . . . . . . . . .18Wilson Solovic, Susan . . . . .20Winfeld, Liz . . . . . . . . . .26, 37Winter, Ruth . . . . . . . . . . . .24Wirtenberg, Jeana . . . . . . . .24Wisinski, Jerry . . . . . . . .19, 29Wiskup, Mark . . . . . . . . . . .18Withers, Bill . . . . . . . . .29, 37Witty, Elaine . . . . . . . . . . . .22Wolk, Bruce H. . . . . . . . . . .32Wolk, Claudine . . . . . . . . . .32Wood, Donald F. . . . . . . . . . .25Woodruff, Marjorie I. . . . . . .27Woods, John A. . . . . . . . . . .22Woolfe, Lorin . . . . . . . . . . . .26Work, Edited . . . . . . . . .29, 35Wright, Vonda . . . . . . . . . . .24Wynia, Matthew K. . . . . . . . .25Youngs, Bettie B. . . . . . . . . .32Youngs, Jennifer Leigh . . . . .32Zelicoff, Alan . . . . . . . . .24, 36Zemke, Ron . . . . . .22, 27, 35Zheutlin, Peter . . . . . . . . . . .18Zichy, Shoya . . . . . . . . . . . .19Zilliox, Danielle . . . . . . . . . .21Zoltners, Andris A. . . . . . . . .35Zoltners, Greggor A. . . . . . . .35

TITLE INDEX

40

TITLE INDEX ABCs of Breastfeeding, The . . . . . . . . . . . . . .31

Absolute Honesty . . . . . . . . . . . . . . . . . . . . .23

Accidental Entrepreneur, The . . . . . . . . . . . . .36

Accidental Manager, The . . . . . . . . . . . . . . . .27

Accidental Salesperson, The . . . . . . . . . . . . .35

According to Kotler . . . . . . . . . . . . . . . . . . . .30

Accounting and Financial Fundamentals for NonFinancial Executives . . . . . . . . . . . . .22

Accounting Demystified . . . . . . . . . . . . . . . . .22

Acing the Interview . . . . . . . . . . . . . . . . . . . .19

Action Tools for Effective Managers . . . . . . . .27

ADD/ADHD Drug Free . . . . . . . . . . . . . . . . . .31

Administrative Assistant’s and Secretary’s Handbook . . . . . . . . . . . . . .19

Age Curve, The . . . . . . . . . . . . . . . . . . . . . . .30

Agile Project Management . . . . . . . . . . . . . . .32

All Customers Are Irrational . . . . . . . . . . . . . .30

Alzheimer’s Advisor, The . . . . . . . . . . . . . . . .24

AMA DISC Survey . . . . . . . . . . . . . . . . . . . . .24

AMA DISC Survey Facilitator’s Manual . . . . . .24

AMA Guide to Management Development, The . . . . . . . . . . . . . . . . . . . .27

AMA Handbook of Business Letters, The . . . .20

AMA Handbook of Leadership, The . . . . . . . .17

AMA Handbook of Project Management, The . . . . . . . . . . . . . .32

AMA Handbook of Public Relations, The . . . .17

AMA Trainers’ Activity Book, The . . . . . . . . . .36

Amazon Top Seller Secrets . . . . . . . . . . . . . .25

American Entrepreneur . . . . . . . . . . . . . . . . .14

Anatomy of Persuasion, The . . . . . . . . . . . . .30

Annual Reports 101 . . . . . . . . . . . . . . . . . . .22

Are You Dumb Enough to Be Rich? . . . . . . . .34

Art of Connecting, The . . . . . . . . . . . . . . . . . .20

Art of the Strategist, The . . . . . . . . . . . . . . . .19

Artful Persuasion . . . . . . . . . . . . . . . . . . . . . .30

Assimilating New Leaders . . . . . . . . . . . . . . .24

Auditing Your Human Resources Department . . . . . . . . . .24

Award Winning Customer Service . . . . . . . . . .22

Baby on Board . . . . . . . . . . . . . . . . . . . . . . .31

Baby Read-Aloud Basics . . . . . . . . . . . . . . . .31

Be a Network Marketing Superstar . . . . . . . . .30

Be a Recruiting Superstar . . . . . . . . . . . . . . .30

Beating Lyme . . . . . . . . . . . . . . . . . . . . . . . .24

Becoming an Extraordinary Manager . . . . . . .27

Behavioral Advantage, The . . . . . . . . . . . . . .23

Bench Strength . . . . . . . . . . . . . . . . . . . . . . .27

Best Practices in Customer Service . . . . . . . .22

Beyond Buzz . . . . . . . . . . . . . . . . . . . . . . . . .30

Beyond Race and Gender . . . . . . . . . . . . . . .27

Beyond Success . . . . . . . . . . . . . . . . . . . . . .18

Beyond the Bubble . . . . . . . . . . . . . . . . . . . .34

Beyond Training and Development . . . . . . . . .36

Bible on Leadership, The . . . . . . . . . . . . . . . .26

Billy, Alfred, and General Motors . . . . . . . . . .23

Black Belt Negotiating . . . . . . . . . . . . . . . . . .31

Black-White Achievement Gap, The . . . . . . . .22

Blissful Data . . . . . . . . . . . . . . . . . . . . . . . . .21

Blog Rules . . . . . . . . . . . . . . . . . . . . . . . . . .21

Blueprint for Corporate Governance, A . . . . . .22

Blueprint for Project Recovery . . . . . . . . . . . .32

BOOM . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Boss from Outer Space and Other Aliens at Work, The . . . . . . . . . . .18

Box from Braunau, The . . . . . . . . . . . . . . . . .18

Boys and Their Toys . . . . . . . . . . . . . . . . . . .36

Brain Sense . . . . . . . . . . . . . . . . . . . . . . . . .35

Brain Tattoos . . . . . . . . . . . . . . . . . . . . . . . . .30

Brand Aid . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Branding Unbound . . . . . . . . . . . . . . . . . . . .30

Building a House for Diversity . . . . . . . . . . . .27

Building a Partnership with Your Boss . . . . . .19

Building a Winning Sales Force . . . . . . . . . . .35

Building on the Promise of Diversity . . . . . . . .27

Building Positive Participation . . . . . . . . . . . .36

Building Project-Management Centers of Excellence . . . . . . . . . . . . . . . . .32

Building, Leading, and Managing Strategic Alliances . . . . . . . . . . . . . . . . . . . .19

Business Tale, A . . . . . . . . . . . . . . . . . . . . . .23

Business Under Fire . . . . . . . . . . . . . . . . . . .23

Busy Manager’s Guide to Delegation, The . . . .27

Buying Styles . . . . . . . . . . . . . . . . . . . . . . . .35

Buyout . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

BUZZ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Call Heard ‘Round the World, The . . . . . . . . .21

Career Clinic, The . . . . . . . . . . . . . . . . . . . . .19

Career Match . . . . . . . . . . . . . . . . . . . . . . . .19

Celebration of Fools . . . . . . . . . . . . . . . . . . . .23

Chaotics . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Chocolate Fortunes . . . . . . . . . . . . . . . . . . . . .4

Class with Drucker, A . . . . . . . . . . . . . . . . . .27

Clean Energy Nation . . . . . . . . . . . . . . . . . . .21

Clintonomics . . . . . . . . . . . . . . . . . . . . . . . . .24

Coaching Connection, The . . . . . . . . . . . . . . .27

Coaching for Emotional Intelligence . . . . . . . .27

Coaching Knock Your Socks Off Service . . . . .22

Coaching Skill-Builder Activity Pack, The . . . .37

Coaching, Counseling & Mentoring . . . . . . . . .27

Collaborative Planning, Forecasting, and Replenishment . . . . . . . . . . . . . . . . . . .33

Comes the Darkness, Comes the Light . . . . . .18

Communication Problem Solver, The . . . . . . .13

Communications Skills for Project Managers . . . . . . . . . . . . . . . . . .32

Compensating New Sales Roles . . . . . . . . . . .35

Complete Equipment-Leasing Handbook, The . . . . . . . . . . . . . . . . . . . . . .31

Complete Guide to Accelerating Sales Force Performance, The . . . . . . . . . . .35

Complete Guide to Conflict Resolution in the Workplace, The . . . . . . . . . . . . . . . . .24

Complete Guide to Hiring and Firing Government Employees, The . . . . . . . . . . . .13

Complete Guide to Investing in Foreclosures, The . . . . . . . . . . . . . . . . . .34

Complete Guide to Performance Appraisal, The . . . . . . . . . . . . .24

Complete Guide to Sales Force Incentive Compensation, The . . . . . . . . . . . .35

Complete Human Resources Writing Guide, The . . . . . . . . . . . . . . . . . . .24

Complete Reference Checking Handbook, The . . . . . . . . . . . . . . . . . . . . . .24

Conflict and Communication Activity Book, The . . . . . . . . . . . . . . . . . . . .37

Conquering Consumerspace . . . . . . . . . . . . . .30

Consultative Closing . . . . . . . . . . . . . . . . . . .35

Consultative Real Estate Agent, The . . . . . . . .34

Consultative Selling . . . . . . . . . . . . . . . . . . . .35

Coolhunting . . . . . . . . . . . . . . . . . . . . . . . . .23

Corporate Agility . . . . . . . . . . . . . . . . . . . . . .19

Corporate Portals . . . . . . . . . . . . . . . . . . . . . .21

Corporate University Handbook, The . . . . . . .37

Cost Management Toolbox, The . . . . . . . . . . .22

Cracking the Corporate Code . . . . . . . . . . . . .23

Creating and Dominating New Markets . . . . . .19

Creating Web-Based Training . . . . . . . . . . . . .37

Creative Training Idea Book, The . . . . . . . . . .37

Crunch Point . . . . . . . . . . . . . . . . . . . . . . . .18

Customer Service Activity Book, The . . . . . . .22

Customer Service Training 101 . . . . . . . . . . .22

Customer-Centered Products . . . . . . . . . . . . .32

Danger in the Comfort Zone . . . . . . . . . . . . . .27

Deadline! . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Deadly Blue . . . . . . . . . . . . . . . . . . . . . . . . .14

Debugging . . . . . . . . . . . . . . . . . . . . . . . . . .21

Decoding the New Mortgage Market . . . . . . . . .6

Defending the Brand . . . . . . . . . . . . . . . . . . .30

Delivering Knock Your Socks Off Service . . . .22

Designing Dynamic Organizations . . . . . . . . .27

Die Trying . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Digital Engagement . . . . . . . . . . . . . . . . . . . .30

Disagreements, Disputes, and All-Out War . . .18

Disaster Recovery Handbook, The . . . . . . . . .31

Discipline Miracle, The . . . . . . . . . . . . . . . . .32

Discipline Without Punishment . . . . . . . . . . .27

Diversity Training Activity Book, The . . . . . . . .37

DoCoMo—Japan’s Wireless Tsunami . . . . . . .23

Don’t Think Pink . . . . . . . . . . . . . . . . . . . . . .30

e-Learning 2.0 . . . . . . . . . . . . . . . . . . . . . . .37

E-Learning Question and Answer Book, The . .37

E-Learning Revolution, The . . . . . . . . . . . . . .37

E-Mail Rules . . . . . . . . . . . . . . . . . . . . . . . . .21

e-Policy Handbook, The . . . . . . . . . . . . . . . . .21

e-Riches 2.0 . . . . . . . . . . . . . . . . . . . . . . . . .25

Early Warning . . . . . . . . . . . . . . . . . . . . . . . .19

eBay Business Answer Book, The . . . . . . . . . .25

eBay Business the Smart Way . . . . . . . . . . . .25

eBay Global the Smart Way . . . . . . . . . . . . . .25

eBay Inventory the Smart Way . . . . . . . . . . . .26

eBay Marketing Bible, The . . . . . . . . . . . . . . .26

eBay Photography the Smart Way . . . . . . . . . .26

eBay Seller’s Tax and Legal Answer Book, The . . . . . . . . . . . . . . .26

eBay the Smart Way . . . . . . . . . . . . . . . . . . .26

Eccentric Billionaire, The . . . . . . . . . . . . . . .18

Effective E-Mail Marketing . . . . . . . . . . . . . . .30

Effective Executive Compensation . . . . . . . . .24

Effective IT Project Management . . . . . . . . . .32

Effective Succession Planning . . . . . . . . . . . .27

Effective Supervisor’s Handbook . . . . . . . . . .27

8 Practices of Exceptional Companies, The . . . . . . . . . . . .24

Elements of Resume Style, The . . . . . . . . . . .20

Emotional Intelligence Activity Book, The . . . .37

Emotional Intelligence for Project Managers . . . . . . . . . . . . . . . . . .32

Employee Recruitment and Retention Handbook, The . . . . . . . . . . . . . .25

Employer’s Legal Advisor, The . . . . . . . . . . . .23

End of Office Politics as Usual, The . . . . . . . .27

Enjoy! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Enlightened Office Politics . . . . . . . . . . . . . .20

Ensuring Fairness in Health Care Coverage . . .25

Enterprise Knowledge Portals . . . . . . . . . . . .21

EQ Difference, The . . . . . . . . . . . . . . . . . . . .18

EQ Interview, The . . . . . . . . . . . . . . . . . . . . .27

Essentials of Finance and Accounting for Nonfinancial Managers, The . . . . . . . . . .22

Essentials of Inventory Management . . . . . . .33

Etiquette Edge, The . . . . . . . . . . . . . . . . . . .18

Everything You Need to Know Before Buying a Co-op,Condo, or Townhouse . . . . . .34

Export/Import Procedures and Documentation . . . . . . . . . . . . . . . . . . .25

Extending the Supply Chain . . . . . . . . . . . . . .33

Face It . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Facilitating Project Performance Improvement . . . . . . . . . . . . . .16

Facilitator’s Fieldbook, The . . . . . . . . . . . . . .27

Facility Management Handbook, The . . . . . . .31

Facility Manager’s Emergency Preparedness Handbook, The . . . . . . . . . . . .31

Facility Manager’s Guide to Finance and Budgeting, The . . . . . . . . . . . .31

Fair, Square & Legal . . . . . . . . . . . . . . . . . . .25

FBI Career Guide, The . . . . . . . . . . . . . . . . . .20

Financial Bliss . . . . . . . . . . . . . . . . . . . . . . .31

Financing Your Condo, Co-Op, or Townhouse . . . . . . . . . . . . . . . . . .34

Finding & Keeping Great Employees . . . . . . .27

First in Thirst . . . . . . . . . . . . . . . . . . . . . . . .23

First-Time Homeowner’s Survival Guide, The . . . . . . . . . . . . . . . . . . .24

First-Time Manager, The . . . . . . . . . . . . . . . .27

First-Time Manager’s Guide to Performance Appraisals, The . . . . . . . . . . . .27

First-Time Manager’s Guide to Team Building, The . . . . . . . . . . . . . . . . .36

First-Time Trainer, The . . . . . . . . . . . . . . . . . .37

Fitness After 40 . . . . . . . . . . . . . . . . . . . . . .24

Focal Point . . . . . . . . . . . . . . . . . . . . . . . . . .18

Food Fray . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Franchising & Licensing . . . . . . . . . . . . . . . .36

Freeing Tibet . . . . . . . . . . . . . . . . . . . . . . . . .24

From Difficult to Disturbed . . . . . . . . . . . . . .27

From Selling to Managing . . . . . . . . . . . . . . .35

From the Bureau to the Boardroom . . . . . . . .27

Front Desk Security and Safety . . . . . . . . . . .31

Fundamentals of Enterprise Risk Management . . . . . . . . . . . . . . . . . . . .19

Fundamentals of Preventive Maintenance . . .31

Fundamentals of Project Management . . . . . .33

Fundamentals of Sales Management for the Newly Appointed Sales Manager . . . . . .35

Furnace of Creation, Cradle of Destruction . . .35

Future Savvy . . . . . . . . . . . . . . . . . . . . . . . . .23

Future, Inc. . . . . . . . . . . . . . . . . . . . . . . . . . .23

Geeks of War, The . . . . . . . . . . . . . . . . . . . . .36

Generating Buy-In . . . . . . . . . . . . . . . . . . . . .26

Generation Text . . . . . . . . . . . . . . . . . . . . . . .32

Generations at Work . . . . . . . . . . . . . . . . . . .27

Genomics Age, The . . . . . . . . . . . . . . . . . . . .36

Get Clients Now!™ . . . . . . . . . . . . . . . . . . . .30

Get Weird! . . . . . . . . . . . . . . . . . . . . . . . . . .27

Get-Started Guide to M-Commerce and Mobile Technology, The . . . . . . . . . . . . .21

TITLE INDEX

41

Getting to Innovation . . . . . . . . . . . . . . . . . . .28

Girls’ Guide to Building a Million-Dollar Business, The . . . . . . . . . . . .36

Girls’ Guide to Power and Success, The . . . . .20

Global Sourcing Logistics . . . . . . . . . . . . . . .25

Go Google . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Goal Setting . . . . . . . . . . . . . . . . . . . . . . . . .18

Going Lean . . . . . . . . . . . . . . . . . . . . . . . . . .29

Golf and the Game of Leadership . . . . . . . . . .26

Good Governance for Nonprofits . . . . . . . . . . .23

Grand Illusion, The . . . . . . . . . . . . . . . . . . . .18

Great Customer Service on the Telephone . . . .22

Green Tech . . . . . . . . . . . . . . . . . . . . . . . . . .21

Growing Your Company’s Leaders . . . . . . . . . .26

Guerrilla Travel Tactics . . . . . . . . . . . . . . . . . .23

Help! I’m Knee-Deep in Clutter! . . . . . . . . . . .24

High-Impact Interview Questions . . . . . . . . . .28

Hiring and Firing Question and Answer Book, The . . . . . . . . . . . . . . . . .28

Home Buyer’s Question and Answer Book, The . . . . . . . . . . . . . . . . . . . .34

Home Makeovers That Sell . . . . . . . . . . . . . .34

Hope or Hype . . . . . . . . . . . . . . . . . . . . . . . .24

Hothouse Effect, The . . . . . . . . . . . . . . . . . .28

How Great Decisions Get Made . . . . . . . . . . .23

How the Best Leaders Lead . . . . . . . . . . . . . . .5

How the Paper Fish Learned to Swim . . . . . . .28

How to Become a Better Negotiator . . . . . . . .31

How to Become an Expert on Anything in Two Hours . . . . . . . . . . . . . .20

How to Design & Implement a Results-Oriented Variable Pay System . . . . .25

How to Design, Implement, and Interpret an Employee Survey . . . . . . . . . . .25

How to Develop a Personnel Policy Manual . . .25

How to Develop an Employee Handbook . . . . .25

How to Land a Top-Paying Federal Job . . . . . .20

How to Make it Big as a Consultant . . . . . . . .20

How to Manage Training . . . . . . . . . . . . . . . .37

How to Mind-Read Your Customers . . . . . . . .35

How to Negotiate Anything with AnyoneAnywhere Around the World . . . . . . . . . . . . .31

How to Prepare, Stage, and Deliver Winning Presentations . . . . . . . . . . . . . . . . .20

How to Recognize and Reward Employees . . .28

How to Stay Cool, Calm & Collected When the Pressure’s On . . . . . . . . . . . . . . . .18

How to Succeed in Business Using LinkedIn . . . . . . . . . . . . . . . . . . . . . .26

How to Tell Anyone Anything . . . . . . . . . . . . .20

How to Write Fast Under Pressure . . . . . . . . .12

HR Answer Book, The . . . . . . . . . . . . . . . . . .25

HR from the Heart . . . . . . . . . . . . . . . . . . . .25

I Know It When I See It . . . . . . . . . . . . . . . . .33

I’d Rather Be Working . . . . . . . . . . . . . . . . . .20

I’ve Seen a Lot of Famous People Naked, and They’ve Got Nothing on You! . . . . . . . . .36

Identifying and Managing Project Risk . . . . . .33

Identity Trap, The . . . . . . . . . . . . . . . . . . . . .32

Improving Employee Performance ThroughAppraisal and Coaching . . . . . . . . . . . . . . . .28

Improving Your Project Management Skills . . .33

In the Face of Uncertainty . . . . . . . . . . . . . . .21

In the Land of Difficult People . . . . . . . . . . . .18

Incredible Payback, The . . . . . . . . . . . . . . . .33

India Arriving . . . . . . . . . . . . . . . . . . . . . . . .25

Informed Investor, The . . . . . . . . . . . . . . . . .31

Innovation Killer, The . . . . . . . . . . . . . . . . . .28

Innovations in Competitive Manufacturing . . .29

Insider’s Guide to Refinancing Your Mortgage, An . . . . . . . . . .34

Instant Appeal . . . . . . . . . . . . . . . . . . . . . . .30

Instant Manager, The . . . . . . . . . . . . . . . . . .28

Instant Messaging Rules . . . . . . . . . . . . . . . .21

International Logistics . . . . . . . . . . . . . . . . . .25

Internet Riches . . . . . . . . . . . . . . . . . . . . . . .26

Internet Security Made Easy . . . . . . . . . . . . .26

Interpersonal Skills Toolkit, The . . . . . . . . . . .37

Into the Unknown . . . . . . . . . . . . . . . . . . . . .26

Investing in a Sustainable World . . . . . . . . . .23

Investing in Your Company’s Human Capital . . . . . . . . . . . . . . . . . . . . . .25

It Factor, The . . . . . . . . . . . . . . . . . . . . . . . .18

It Gets Easier! . . .And Other Lies We Tell New Mothers . . . . . .32

Jewish Wisdom for Business Success . . . . . . .23

Job Search Solution, The . . . . . . . . . . . . . . . .20

Joe’s Law . . . . . . . . . . . . . . . . . . . . . . . . . . .21

John F. Kennedy on Leadership . . . . . . . . . . .26

Joy of Retirement, The . . . . . . . . . . . . . . . . .18

Just Listen . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Kanban Made Simple . . . . . . . . . . . . . . . . . .29

Keeping Employees Accountable for Results . . . . . . . . . . . . . . . .28

Keeping the People Who Keep You in Business . . . . . . . . . . . . . . . . .28

Kids Who Think Outside the Box . . . . . . . . . .32

Kindness Revolution, The . . . . . . . . . . . . . . .22

Knightfall . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Knock Your Socks Off Answers . . . . . . . . . . . .22

Knock Your Socks Off Prospecting . . . . . . . . .35

Knock Your Socks Off Selling . . . . . . . . . . . . .35

Knock Your Socks Off Service Recovery . . . . .22

Knowledge Management and Networked Environments . . . . . . . . . . .28

Landlord’s Financial Tool Kit, The . . . . . . . . .34

Language of Success, The . . . . . . . . . . . . . . .20

Laugh and Learn . . . . . . . . . . . . . . . . . . . . . .37

Lead by Example . . . . . . . . . . . . . . . . . . . . .26

Lead Your Boss . . . . . . . . . . . . . . . . . . . . . . . .2

Leader as Communicator, The . . . . . . . . . . . .26

Leader’s Tool Kit, The . . . . . . . . . . . . . . . . . .26

Leadership Advantage, The . . . . . . . . . . . . . .28

Leadership Training Activity Book, The . . . . . .37

Leading at the Edge . . . . . . . . . . . . . . . . . . .26

Leading Leaders . . . . . . . . . . . . . . . . . . . . . .26

Leading with Cultural Intelligence . . . . . . . . . .8

Leading with Kindness . . . . . . . . . . . . . . . . .26

Lean Machine, The . . . . . . . . . . . . . . . . . . . .15

Lean Manufacturing That Works . . . . . . . . . . .29

Lean Six Sigma That Works . . . . . . . . . . . . . .29

Lee & Grant . . . . . . . . . . . . . . . . . . . . . . . . .26

Leverage . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Life in Balance, A . . . . . . . . . . . . . . . . . . . . .36

Little Black Book of Project Management, The . . . . . . . . . . . . . .16

Live From Jordan . . . . . . . . . . . . . . . . . . . . .18

Looks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Lost Art of the Great Speech, The . . . . . . . . .20

Made Here, Baby! . . . . . . . . . . . . . . . . . . . . .32

Make Millions Selling Real Estate . . . . . . . . .34

Make Your Contacts Count . . . . . . . . . . . . . . .20

Making Sense of Strategy . . . . . . . . . . . . . . .19

Manage Your Time, Your Work, Yourself . . . . .18

Management 500, The . . . . . . . . . . . . . . . . .28

Management Skills for New Managers . . . . . .28

Management Would Be Easy...If It Weren’t for the People . . . . . . . . . . . . . .28

Manager’s Desk Reference, The . . . . . . . . . . .28

Manager’s Guide to Coaching, A . . . . . . . . . . .28

Manager’s Guide to HR, The . . . . . . . . . . . . .28

Manager’s Guide to Improving Workplace Performance, A . . . . . . . . . . . . . .28

Manager’s Guide to Maximizing Employee Potential, The . . . . . . . . . . . . . . . .2

Manager’s Question and Answer Book, The . . .28

Managing Brand You . . . . . . . . . . . . . . . . . . .18

Managing Channels of Distribution . . . . . . . . .30

Managing Crises Before They Happen . . . . . .28

Managing Government Employees . . . . . . . . .28

Managing Human Resources in Small & Mid-Sized Companies . . . . . . . . . . .25

Managing Information Technology Projects . . .33

Managing Knock Your Socks Off Service . . . . .22

Managing Online Forums . . . . . . . . . . . . . . . .26

Managing Time and Space in the Modern Warehouse . . . . . . . . . . . . . .31

Managing Up . . . . . . . . . . . . . . . . . . . . . . . .20

Managing Workplace Negativity . . . . . . . . . . .28

Managing Your Government Career . . . . . . . . .20

Managing Your Mouth . . . . . . . . . . . . . . . . . .18

Marketing Plan, The . . . . . . . . . . . . . . . . . . .30

Mastering Import and Export Management . . .25

Maximizing Project Value . . . . . . . . . . . . . . . .33

Maximum Influence . . . . . . . . . . . . . . . . . . .31

Measuring the Value of Partnering . . . . . . . . .19

Mergers and Acquisitions from A to Z . . . . . . .22

Microbe . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Million-Dollar Financial Advisor, The . . . . . . . .4

Million-Dollar Financial Services Practice, The . . . . . . . . . . . . . . . . .23

Mobile Technology Question and Answer Book, The . . . . . . . . . . . . . . . . .21

Moments and Milestones Pregnancy Journal . . . . . . . . . . . . . . . . . . . .32

Mommy Guilt . . . . . . . . . . . . . . . . . . . . . . . .32

More Harm Than Good . . . . . . . . . . . . . . . . .24

More ProActive Sales Management . . . . . . . .35

More Quick Team-Building Activities for Busy Managers . . . . . . . . . . . .36

Mortgage Confidential . . . . . . . . . . . . . . . . . .34

Mortgages 101 . . . . . . . . . . . . . . . . . . . . . . .34

Motivational Management . . . . . . . . . . . . . . .28

Myself and Other More Important Matters . . .28

Nanocosm . . . . . . . . . . . . . . . . . . . . . . . . . .36

Nature of Leadership, The . . . . . . . . . . . . . . .26

Navigating the Mortgage Minefield . . . . . . . . .34

Negotiation Toolkit, The . . . . . . . . . . . . . . . . .31

Net Worth Workout, The . . . . . . . . . . . . . . . .31

New Directions in Supply-Chain Management . . . . . . . . . . . . .33

New Elite, The . . . . . . . . . . . . . . . . . . . . . . .23

New Human Capital Strategy, The . . . . . . . . .25

New Manager’s Starter Kit, The . . . . . . . . . . .28

New Manager’s Tool Kit, The . . . . . . . . . . . . .28

New New Economy, The . . . . . . . . . . . . . . . .23

New Product Development and Delivery . . . . .32

New Supervisor’s Survival Manual, The . . . . .28

New Workforce, The . . . . . . . . . . . . . . . . . . .25

96 Great Interview Questions to Ask Before You Hire . . . . . . . . . . . . . . . . .28

No Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Not My Turn to Die . . . . . . . . . . . . . . . . . . . .18

Nuclear Nebraska . . . . . . . . . . . . . . . . . . . . .21

On Cloud Nine . . . . . . . . . . . . . . . . . . . . . . .28

One Foot Out the Door . . . . . . . . . . . . . . . . . .28

100-Mile Walk, The . . . . . . . . . . . . . . . . . . .26

101 Activities for Delivering Knock Your Socks Off Service . . . . . . . . . . .22

101 Boardroom Problems and How to Solve Them . . . . . . . . . . . . . . . .28

101 Sample Write-Ups for DocumentingEmployee Performance Problems . . . . . . . . .28

101 Strategies for Recruiting Success . . . . . .25

101 Tough Conversations to Have with Employees . . . . . . . . . . . . . . . .29

101 Ways to Captivate a Business Audience . .20

108 Skills of Natural Born Leaders, The . . . . .26

Operation Excellence . . . . . . . . . . . . . . . . . . .18

Optimal Trading Strategies . . . . . . . . . . . . . . .23

Other Kind of Smart, The . . . . . . . . . . . . . . .18

Outsourcing America . . . . . . . . . . . . . . . . . . .21

Outsourcing for Radical Change . . . . . . . . . . .19

Overcoming School Anxiety . . . . . . . . . . . . . .32

Parent’s Guide to Special Education, A . . . . .22

Parenting A Defiant Child . . . . . . . . . . . . . . .32

Parenting an Adult with Disabilities or Special Needs . . . . . . . . . . . .32

Parenting Beyond Belief . . . . . . . . . . . . . . . .32

Parenting Your Complex Child . . . . . . . . . . . .32

Passionate Organization, The . . . . . . . . . . . . .23

Peanut Butter and Jelly Management . . . . . . .29

People Styles at Work... .And Beyond . . . . . . .18

Performance Appraisal Question and Answer Book, The . . . . . . . . . . . . . . . . .29

Performance Management Activity Pack, The . . . . . . . . . . . . . . . . . . . .37

Personal Brilliance . . . . . . . . . . . . . . . . . . . .36

Persuasion IQ . . . . . . . . . . . . . . . . . . . . . . . .31

Persuasive Business Proposals . . . . . . . . . . . .20

Plain Style . . . . . . . . . . . . . . . . . . . . . . . . . .20

Planning Successful Meetings and Events . . .20

Portable Mentor, The . . . . . . . . . . . . . . . . . . .20

Power Etiquette . . . . . . . . . . . . . . . . . . . . . .18

Power of a Positive Attitude, The . . . . . . . . . .18

Power of Business-Process Improvement, The . . . . . . . . . . . . . . . . . . . .15

Power of Charm, The . . . . . . . . . . . . . . . . . . .36

Power of Enterprise-Wide Project Management, The . . . . . . . . . . . . . .33

Power of Positive Criticism, The . . . . . . . . . . .20

Power of Strategic Commitment, The . . . . . . .29

Power of Strategy Innovation, The . . . . . . . . .19

Power of Ultimate Six Sigma™, The . . . . . . .33

Power Points! . . . . . . . . . . . . . . . . . . . . . . . .20

Powerful Proposals . . . . . . . . . . . . . . . . . . . .20

Powerhouse Marketing Plans . . . . . . . . . . . . .30

Preparing for Leadership . . . . . . . . . . . . . . . .26

Preparing for the Project ManagementProfessional (PMP©) Certification Exam . . .33

Presentation Skills Workshop, The . . . . . . . . .37

Pricing for Profit . . . . . . . . . . . . . . . . . . . . . .10

Primal Management . . . . . . . . . . . . . . . . . . .29

TITLE INDEX

42

ProActive Sales Management . . . . . . . . . . . . .35

ProActive Selling . . . . . . . . . . . . . . . . . . . . . .35

Productive Performance Appraisals . . . . . . . .29

Profit-Focused Supplier Management . . . . . . .33

Program Management Office Advantage, The . . . . . . . . . . . . . . . . .33

Project Management . . . . . . . . . . . . . . . . . . .33

Project Management Office Toolkit, The . . . . .33

Project Management Question and Answer Book, The . . . . . . . . . . . . . . . . .33

Project Management Step-by-Step . . . . . . . . .33

Project Management That Works . . . . . . . . . .33

Project Management Tool Kit, The . . . . . . . . .33

Property Management Tool Kit, The . . . . . . . .34

Protecting and Rebuilding Your Retirement . .31

Protecting Your Company’s Intellectual Property . . . . . . . . . . . . . . . . . .23

Publishing Confidential . . . . . . . . . . . . . . . . .20

Punctuation at Work . . . . . . . . . . . . . . . . . . .12

Qualcomm Equation, The . . . . . . . . . . . . . . .23

Questions That Sell . . . . . . . . . . . . . . . . . . . .35

Questions That Work . . . . . . . . . . . . . . . . . . .20

Quick Emotional Intelligence Activities for Busy Managers . . . . . . . . . . . .29

Quick Meeting Openers for Busy Managers . . .29

Quick Team-Building Activities for Busy Managers . . . . . . . . . . . .36

Rainmaker’s Toolkit, The . . . . . . . . . . . . . . . .30

Raising Capital . . . . . . . . . . . . . . . . . . . . . . .23

Raising Freethinkers . . . . . . . . . . . . . . . . . . .32

Raising Gifted Kids . . . . . . . . . . . . . . . . . . . .32

Real Estate Agent’s Business Planner, The . . .34

Real Estate Agent’s Field Guide, The . . . . . . .34

Real Estate Agent’s Guide to FSBOs, The . . . .34

Real Estate Investing Made Simple . . . . . . . .34

Real Estate Investor’s Guide to Financing, The . . . . . . . . . . . . . . .34

Real Estate Investor’s Pocket Calculator, The . . . . . . . . . . . . . . . . .34

Real Estate Presentations That Make Millions . . . . . . . . . . . . . . . . . . .34

Real-Time Contact Center, The . . . . . . . . . . . .22

Real-World Time Management . . . . . . . . . . . .19

Rebuilding Brand America . . . . . . . . . . . . . . .21

Reclaiming the Sky . . . . . . . . . . . . . . . . . . . .21

Recruiting, Interviewing, Selecting & Orienting New Employees . . . . . . . . . . . . .25

Red-Hot Cold Call Selling . . . . . . . . . . . . . . .35

Red-Hot Sales Negotiation . . . . . . . . . . . . . . .35

Reinvention . . . . . . . . . . . . . . . . . . . . . . . . .19

Relational Enterprise, The . . . . . . . . . . . . . . .29

Resolving Conflicts on the Job . . . . . . . . . . . .29

Results Without Authority . . . . . . . . . . . . . . .33

Rich . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Riches Among the Ruins . . . . . . . . . . . . . . . .18

Roadmap to Strategic HR . . . . . . . . . . . . . . .25

ROI of Human Capital, The . . . . . . . . . . . . . .25

Rookie Manager, The . . . . . . . . . . . . . . . . . . .29

Safe Place for Dangerous Truths, A . . . . . . . .29

Sales Compensation Handbook, The . . . . . . .35

Sales Manager’s Success Manual, The . . . . . .35

Sales Scripts That Sell . . . . . . . . . . . . . . . . .35

Saving the Deal . . . . . . . . . . . . . . . . . . . . . . .34

Say What You Mean/Get What You Want . . . . .20

Scheisshaus Luck . . . . . . . . . . . . . . . . . . . . .18

Scholarships 101 . . . . . . . . . . . . . . . . . . . . .22

Secret Service . . . . . . . . . . . . . . . . . . . . . . . .22

Secrets of an Executive Coach . . . . . . . . . . . .25

Secrets of Great Sales Management, The . . . .35

Secrets of Special Ops Leadership . . . . . . . . .26

Secrets of the Marketing Masters . . . . . . . . . .30

Secrets of Word-of-Mouth Marketing, The . . . .30

Seeing Is Believing . . . . . . . . . . . . . . . . . . . .29

Sell Your Business Your Way . . . . . . . . . . . . .36

Sell Your Home in Any Market . . . . . . . . . . . .34

Selling Beyond eBay . . . . . . . . . . . . . . . . . . .26

Selling to Anyone Over the Phone . . . . . . . . .35

Selling to Major Accounts . . . . . . . . . . . . . . .35

Selling Without Selling . . . . . . . . . . . . . . . . .35

Semper Fi . . . . . . . . . . . . . . . . . . . . . . . . . . .26

7 Hidden Reasons Employees Leave, The . . .29

Seven Secrets for Negotiating with Government . . . . . . . . . . . . . . . . . . . . .23

7 Steps to Raising a Bilingual Child . . . . . . . .32

78 Important Questions Every Leader Should Ask and Answer . . . . . . . . . .27

Shaping the Future . . . . . . . . . . . . . . . . . . . .19

Shortcuts for Smart Managers . . . . . . . . . . . .29

Show Biz Training . . . . . . . . . . . . . . . . . . . . .37

Signs of Success . . . . . . . . . . . . . . . . . . . . . .23

60-Minute Estate Planner . . . . . . . . . . . . . . .31

Smart Financial Management . . . . . . . . . . . .36

Smart Selling on the Phone and Online . . . . .10

Smarts . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Social Style/Management Style . . . . . . . . . . .19

Solace . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Solving the Corporate Value Enigma . . . . . . . .23

Something Really New . . . . . . . . . . . . . . . . .32

Sourcing Solution, The . . . . . . . . . . . . . . . . .33

Speak to Win . . . . . . . . . . . . . . . . . . . . . . . .21

Specialty Shop, The . . . . . . . . . . . . . . . . . . .36

Speed to Market . . . . . . . . . . . . . . . . . . . . . .30

Spiral Up . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Stand by Her . . . . . . . . . . . . . . . . . . . . . . . . . .9

Stem Cell Divide, The . . . . . . . . . . . . . . . . . .36

Still a Family . . . . . . . . . . . . . . . . . . . . . . . .32

Stock Investor’s Pocket Calculator, The . . . . .31

Stop Foreclosure Now . . . . . . . . . . . . . . . . . .34

Strategic Customer Service . . . . . . . . . . . . . .22

Strategic Outsourcing . . . . . . . . . . . . . . . . . .19

Strategic Staffing . . . . . . . . . . . . . . . . . . . . .25

StreetSmart Negotiator, The . . . . . . . . . . . . .31

Stress-Free Potty Training . . . . . . . . . . . . . . .32

Stress-Free Pregnancy Guide, The . . . . . . . . .32

Strong Kids, Healthy Kids . . . . . . . . . . . . . . .32

Strongest Link, The . . . . . . . . . . . . . . . . . . . .19

Successful Cold Call Selling . . . . . . . . . . . . .35

Successful Landlord, The . . . . . . . . . . . . . . .34

Successful Local Broadcast Sales . . . . . . . . .35

Successful Team Building . . . . . . . . . . . . . . .36

Suite Success . . . . . . . . . . . . . . . . . . . . . . . .20

Supply Chain Cost Management, The . . . . . . .33

Supply Chain Excellence . . . . . . . . . . . . . . . .33

Supply Chain Imperative, The . . . . . . . . . . . .33

Supply Chain Network @ Internet Speed, The . . . . . . . . . . . . . . . . .33

Supply-Based Advantage, The . . . . . . . . . . . .33

Survival Guide for Buying a Home, A . . . . . . .34

Survival Guide for Project Managers, A . . . . . .33

Survival Guide for Working with Bad Bosses, A . . . . . . . . . . . . .19

Survival Guide for Working with Humans, A . . . . . . . . . . . . . . .19

Survival Guide to Managing Employees from Hell, A . . . . . . . . . . . . . . . .29

Survival Guide to Selling a Home, A . . . . . . . .34

Surviving the Cancer System . . . . . . . . . . . . .24

Sustainable Enterprise Fieldbook, The . . . . . .24

Sustaining Knock Your Socks Off Service . . . .22

Take No Prisoners . . . . . . . . . . . . . . . . . . . . .24

Taking the Sea . . . . . . . . . . . . . . . . . . . . . . .24

Team Workout . . . . . . . . . . . . . . . . . . . . . . . .37

Team-Based Strategic Planning . . . . . . . . . . .19

Team-Building Tool Kit, The . . . . . . . . . . . . . .36

Team-Building Workshop, The . . . . . . . . . . . .37

Technical Analysis of Stock Trends . . . . . . . . .23

Technology Solutions for Growing Businesses . . . . . . . . . . . . . . . . . . .36

Telebomb . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Tell Me How I’m Doing . . . . . . . . . . . . . . . . .21

Territorial Games . . . . . . . . . . . . . . . . . . . . . .29

30 Days to a More Powerful Memory . . . . . . .36

30 Reasons Employees Hate Their Managers . . . . . . . . . . . . . . . . . .29

30-Second Encyclopedia of Learning and Performance, The . . . . . . . . . .37

Time Mastery . . . . . . . . . . . . . . . . . . . . . . . .27

Time Power . . . . . . . . . . . . . . . . . . . . . . . . . .19

Time Trap, The . . . . . . . . . . . . . . . . . . . . . . .19

Tough Calls . . . . . . . . . . . . . . . . . . . . . . . . . .24

Trainer’s Handbook, The . . . . . . . . . . . . . . . .37

Trainer’s Tool Kit, The . . . . . . . . . . . . . . . . . .37

Trainers in Motion . . . . . . . . . . . . . . . . . . . . .37

Training on Trial . . . . . . . . . . . . . . . . . . . . . . .6

Training Tough Topics . . . . . . . . . . . . . . . . . .37

Transforming Performance Measurement . . . .25

Transnational Leadership Development . . . . . .27

Trouble with HR, The . . . . . . . . . . . . . . . . . .25

True Greatness . . . . . . . . . . . . . . . . . . . . . . .19

Trust or Consequences . . . . . . . . . . . . . . . . . .30

Truth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

TurboCoach . . . . . . . . . . . . . . . . . . . . . . . . . .19

TurboStrategy . . . . . . . . . . . . . . . . . . . . . . . .19

Turning Training into Learning . . . . . . . . . . . .37

24-Hour Business, The . . . . . . . . . . . . . . . . .24

25 Ways to Make College Pay Off . . . . . . . . . .22

2600 Phrases for Effective Performance Reviews . . . . . . . . . . . . . . . . .29

Twin Sense . . . . . . . . . . . . . . . . . . . . . . . . . .32

201 Knockout Answers to Tough Interview Questions . . . . . . . . . . . . .8

Ugly Duckling Goes to Work, The . . . . . . . . . .19

Ultimate Six Sigma, The . . . . . . . . . . . . . . . .34

Undercover . . . . . . . . . . . . . . . . . . . . . . . . . .18

Understanding Action Learning . . . . . . . . . . .37

Unforeseen Circumstances . . . . . . . . . . . . . .24

Unofficial Guide to Building Your Business in the Second Life Virtual World, The . . . . . .26

Unplugged . . . . . . . . . . . . . . . . . . . . . . . . . .21

Untapped Riches . . . . . . . . . . . . . . . . . . . . .31

Valuable Office Professional, The . . . . . . . . . .20

Value Driven Management . . . . . . . . . . . . . . .29

Virtual Handshake, The . . . . . . . . . . . . . . . . .20

Visual Systems . . . . . . . . . . . . . . . . . . . . . . .30

Voice of Success, The . . . . . . . . . . . . . . . . . .21

Voice Power . . . . . . . . . . . . . . . . . . . . . . . . .21

Voices of Diversity . . . . . . . . . . . . . . . . . . . . .29

Vulture Culture . . . . . . . . . . . . . . . . . . . . . . .22

Want It, See It, Get It! . . . . . . . . . . . . . . . . . .19

Warrior Mind, The . . . . . . . . . . . . . . . . . . . . .36

Web Conferencing Book, The . . . . . . . . . . . . .26

Web Copy That Sells . . . . . . . . . . . . . . . . . . .30

Welcome to BioTech Nation . . . . . . . . . . . . . .36

What CEOs Expect From Corporate Training . . . . . . . . . . . . . . . . . . . .37

What Every Manager Needs to Know About Sexual Harassment . . . . . . . . . .29

What Every New Manager Needs to Know . . . .29

What Smart Couples Know . . . . . . . . . . . . . .36

What to Say to a Porcupine . . . . . . . . . . . . . .22

When to Worry . . . . . . . . . . . . . . . . . . . . . . .32

Where We Stand . . . . . . . . . . . . . . . . . . . . . .22

Who Says You Can’t Buy a Home! . . . . . . . . .34

Who’s Your Gladys? . . . . . . . . . . . . . . . . . . . .11

Whoever Tells the Best Story Wins . . . . . . . . .21

Why Boys Fail . . . . . . . . . . . . . . . . . . . . . . . . .7

Why Men Earn More . . . . . . . . . . . . . . . . . . .22

Why Some Companies Emerge Stronger and Better from a Crisis . . . . . . . . .29

Winning Behavior . . . . . . . . . . . . . . . . . . . . .22

Winning in Business with Enterprise Project Management . . . . . . . . . .33

Winning the Interview Game . . . . . . . . . . . . .20

Winning With Futures . . . . . . . . . . . . . . . . . .31

Winning with Options . . . . . . . . . . . . . . . . . .31

Winning With Stocks . . . . . . . . . . . . . . . . . . .31

Wireless Horizon . . . . . . . . . . . . . . . . . . . . . .21

Wireless Networking Made Easy . . . . . . . . . . .21

Wisdom Network, The . . . . . . . . . . . . . . . . . .29

Wisdom of Alexander the Great, The . . . . . . .27

Won’t Get Fooled Again . . . . . . . . . . . . . . . . .22

Working Longer . . . . . . . . . . . . . . . . . . . . . . .37

Working with Difficult People . . . . . . . . . . . . .19

Workplace Wars and How to End Them . . . . .24

World Class Quality . . . . . . . . . . . . . . . . . . . .34

World Class Reliability . . . . . . . . . . . . . . . . . .34

World Famous . . . . . . . . . . . . . . . . . . . . . . . .30

Wright Way, The . . . . . . . . . . . . . . . . . . . . . .24

Write Up the Corporate Ladder . . . . . . . . . . . .21

Writing Effective Policies and Procedures . . . .25

Writing for Quick Cash . . . . . . . . . . . . . . . . . .20

You’ve Gotta Have Heart . . . . . . . . . . . . . . . .29

Young Guns . . . . . . . . . . . . . . . . . . . . . . . . .36

Your Eco-Friendly Home . . . . . . . . . . . . . . . .24

Your Guide to VA Loans . . . . . . . . . . . . . . . . .34

Your Successful Career as a Mortgage Broker . . . . . . . . . . . . . . . . . .34

Your Successful Project Management Career . . . . . . . . . . . . .33

Your Successful Real Estate Career . . . . . . . .34

Your Successful Sales Career . . . . . . . . . . . . .35

SALES REPRESENTATIVES

43

UNITED STATES

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AMACOM Fall Winter 2009 Catalog

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Transcript of AMACOM Fall Winter 2009 Catalog