A&M Label Presentation Book

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A&M’s BusinessA&M’s Business

A&M Label’s business is based on providing comprehensive print solutions to our customers. We print stock and custom labels, marketing materials, and promotional products, but our core business goes well beyond the manufacturing and distribution of high-quality products. Our business is in assisting our customers in…

Asset ManagementBrandingCommunicationComplianceMarketingMaterial ManagementProduct IdentificationSecurityService


A&M Awards and A&M Awards and RecognitionRecognitionA&M is proud to be recognized locally, nationally, and internationally for the quality of its products. Through industry events A&M is constantly benchmarking itself against its peers.

At the 2009 Tag and Label Manufacturer’s Institute (TLMI) conference, A&M Label received multiple highly coveted awards. In the Coupon

category, A&M received the 1st place award for its Huggies© Bath & Body WashTM coupon which featured a two-sided coupon with removable

adhesive which went on to be awarded a 2009 World Label Award. In the Non-Prime category, A&M also received 1st place recognition for its Listerine© Smart RinseTM promotional label. A&M Label was also

recognized with a 2nd place award in the Consumer Products category for its digitally printed Spiced WassailTM label for the Wears Valley Candle

Company©.2009 World Label Award

1st Place

North America1st Place Flexo – Non-Prime

Listerine Smart Rinse

North America2nd Place Digital – Consumer Product

Spiced Wassail


A&M’s Markets & CustomersA&M’s Markets & Customers

A&M Label is a diversified printer and supports customers in multiple markets. With this broad

market presence, A&M is able to leverage its experiences in one market and bring them to bear

for all customers.

Automotive

Consumer Products

Food &Beverage

Industrial

Media / Entertainment

Packaging &Distribution

Printing

Process &Chemical

Recreation

Having earned both ISO 9001:2008 and TS16949 certifications, A&M is able to support market specific quality requirements.


A&M’s LocationsA&M’s LocationsWith 75 team members and sales offices and manufacturing locations in key locations across the country, we are able to provide account management and production capabilities to meet customer commitments throughout North America and globally.

Memphis, TN

Sales OfficeManufacturing FacilityWarehousing Facility

Wixom, MI

Corporate OfficesSales OfficeResearch & DevelopmentGraphics and Plate MakingManufacturing FacilityWarehousing Facility

Northern California

Sales Office

Los Angeles, CA

Sales OfficeWarehousing Facility


Services

Media / Entertainment

Packaging & DistributionAutomotive & Industrial Products

Consumer Products

Food & Beverage

Gaming

We support a diverse customer base including automotive suppliers and OEMs, media, food & beverage, distributors, and service providers.

A&M’s Industries & A&M’s Industries & CustomersCustomers


Product OverviewProduct OverviewA&M’s products support hundreds of unique

product applications. This range of support is provided by offering a portfolio of products together with services and equipment that

position A&M Label as a full service printing partner.

Label Applications•Couponing•Functional Labels and Tape•Marketing and Display Materials•Material Handling•Prime and Secondary Labels•UPC / Barcode / Tracking•QR Codes / Tracking•Security Device•Shrink Sleeves•Stickers / Decals

Tags•Non-Pressure Sensitive Tags•Display Boards

Distribution Items•Printer Ribbons•Tapes


Product OverviewProduct OverviewA&M label now offers Quick Response (QR) Codes

QR codes make print interactive by allowing your customers the ability to scan the code and receive more content about the product.


Stock & Custom LabelsStock & Custom LabelsRecognized as a leader in the industry, A&M can supply custom or stock printed materials for diverse markets.

Stock Labels•Barcode Labels•Blank Labels•Laser / Inkjet Labels•Material Management•Shipping Labels

Custom Labels•Coupons•Drum Labels•eCodes / Variable Print•Personalized Labels and Communications•Primary Branding Labels•Secondary Promotional Labels•Sequential and Random Numbering•Security Labels•Test Market Labels•Warning Labels


Labeling Equipment & SuppliesLabeling Equipment & Supplies

In addition to in-house printing, A&M offers customers sourcing and technical advice for label applicators, printers, dispensers, and supplies in

order to increase their own efficiency.

Thermal PrintersA&M is an authorized dealer for several brands of OEM thermal printers.

Label Applicators

A&M offers a full-line of label applicators, dispensers, and print/apply units with Ribbon Saver technology to save customers time and money.

Thermal Ribbons

A&M carries a wide variety of ribbons for all your imprinting needs.


Services OverviewServices OverviewA&M works with its customers to define and design

the most efficient solution for our customer’s needs. This means working with customers at

every step of the process and offering value-added support services.

•Vendor Managed Inventory

•Warehousing & Fulfillment

•Graphic Design

•Plate Making

•Print Program Management


Vendor Managed Inventory,Vendor Managed Inventory,Warehousing, and Fulfillment Warehousing, and Fulfillment ServicesServices

A&M works with its customers to define and design the most efficient solution for your

fulfillment needs. Our dedication to efficiency yields some of the quickest turnaround times in

the industry.

•Integrated order entry and warehouse management systems•Open capacity for palletized and pick-n-pack locations•Ability to manage off-site stocking locations


Graphic Design and Plate MakingGraphic Design and Plate Making

In-house graphic design and digital plate making allow the flexibility to service an entire print

portfolio. Internal capabilities accelerate turnaround time from days to hours and accommodates late cycle modifications.

•Graphic design capabilities•ESKO Workflow system•CDI Digital Plate Flexo Imager•DuPont Cyrel Plate System•Electronic file sharing and proofing•Mac/PC vector art management•Over 3000 typefaces


Artwork GuidelinesArtwork GuidelinesA&M is pleased to be able to support our

customer’s graphic needs. Please consider the following guidelines when submitting artwork.

Platform•Macintosh OS X & OS 9

Accepted Mac Version Programs

•Adobe Illustrator •Adobe InDesign•Quark XPress •Photoshop •Microsoft Powerpoint, Word, Excel, or other non-vector formats are not acceptable formats

Font Information•Convert text to paths or supply fonts and printer fonts with file.

Colors•When assigning a spot color to art or text, please indicate Pantone color. CMYK is acceptable with screens of 100% to 1% minimum if possible.

Die Lines & Bleeds•Please include die line.•Please add 1/8” bleed when applicable.

File Information•Please include all placed images (i.e. eps, tiff, psd, etc.) used for the job to be printed.•Placed images must be at least 300 dpi resolution for printing purposes. •When providing art on a disc, please include a hard copy printout of the artwork.•When providing art as an email attachment, please include a PDF file of the artwork. •Include special instructions when applicable.

•We can accept compressed files: Disk Doubler or Stuffit (Mac); ZIP (DOS).

Accepted file storage•Mac formatted – Zip disk, 100MB•Mac formatted – CD-ROM


A&M Copy Position ChartA&M Copy Position Chart

A&M utilizes the industry standard

guidelines for artwork copy positions.

Please confirm position when

submitting quotation requests

or production orders.


Print Program ManagementPrint Program Management

A&M is pleased to be the printer of choice for most of our customers. We understand the

industry, we know the products, and frankly we know our own capabilities. By partnering with our customers we are able to move beyond a

transaction-based relationship to one that provides comprehensive solutions

• Printing• Project Management

• Scheduling• Resource Management• Supplier Management

• 3rd party supplier sourcing• Materials consolidation• Kitting & Packaging• Fulfillment


Equipment CapabilitiesEquipment CapabilitiesA&M’s commitment to efficiency and quality mandate

continual investment in the rapidly-advancing innovations of the printing industry. Over the past three years A&M Label has invested nearly $3 million in advancing our

quick turn capabilities. These investments enable tremendous flexibility in meeting future customer

requirements.

Equipment•Flexographic, Digital, Inkjet and Thermal printers•Widths up to 17” and lengths up to 24”•High-speed finishing units•2500+ dies in hundreds of shapes and sizes

Features•Up to 8 colors including four color process•Variable information printing•Roll and sheet output

Materials•Paper, holographic, film, and foil substrates•Pressure sensitive and non-adhesive backed materials•Environmentally conscientious materials including post-consumer, PLA, and tree-free•Water-based, solvent, and UV inks


Capability ReinvestmentCapability ReinvestmentBy reinvesting in our business A&M Label has

positioned itself to meet the expanding needs of our customers. Through strategic acquisitions

and equipment investments, A&M Label has transformed itself into a flexible and quick

response solution provider.Traditional“Flexo – Large Volume, Long Run”

•Webtron 750 (4) (7.5”)•Aquaflex ELS (13”)•Nilpeter 4200 (17”)•Mark Andy LP 3000 (13”)

Today“Flexible – Large to Small Volumes, Rapid Response”

•Webtron 750 (4) (7.5”)•Aquaflex ELS (13”)•Nilpeter 4200 (17”)•Mark Andy 2400 (17”)

+•Jetrion 3025 (2) (5.5”)•Jetrion 4000 (5.5)•HP Indigo 4050 (13”)


Digital PrintingDigital PrintingA&M’s commitment to exceeding its customer expectations means investing in leading edge

technologies. A&M Label continues this investment with the HP Indigo 4050, the Jetrion 3025, the Jetrion 4000 digital printers and the creation of the A&M Digital Technical Center to

support our customers.•Print on demand•Low volume production•Samples and prototype production•Variable printing•Anti-Counterfeiting and piracy features•Two-sided printing•Supports both

film and paper


Digital Labels on DemandDigital Labels on DemandOur in-house graphics and production

departments work hand-in-hand with our Account Management team to ensure rapid response to

customer needs.

•Custom labels •1 to 1 Marketing•Mass Customization•Personalized labels•Prototype / Trial Labels •Process color quality•Sequential numbering •Sequential bar coding


Our People Make Everything HappenOur People Make Everything Happen

It’s our people that make A&M Label so dependable. Expect our team of sales

professionals, designers, project managers, quality experts, and skilled press operators to

give your printing needs the attention they deserve with:•Professionals who are detail-oriented and eager to serve.

•Exceptional customer service dedicated to you.

•Experts with the ability to listen attentively, answer questions, and make recommendations.

•Product Development / Research & Development

•Ongoing Lean Manufacturing / Kaizen / Continuous Improvement programs


A&M’s Environmental CommitmentA&M’s Environmental Commitment

A&M’s commitment to environmental stewardship begins with its own commitment to reducing,

reusing, and recycling materials. We also work with our suppliers and customers to provide print

solutions that support “Green” initiatives and requirements.

Plastic recycling - partnering with local recyclers to collect and return all plastic containers used within our facilities

Paper recycling - partnering with local recyclers to recycle all office paper.

Energy - reduction efforts include installing skylights across the production operations and motion sensitive office and conference room lighting.

Materials - use of water-based inks, post-consumer content paper as well as tree-free materials including soy and corn-based substrates.


Voice of the CustomerVoice of the CustomerA&M Label’s 2009 Customer Satisfaction Survey

highlights the relationships we have with our customers.

Account Management(% Satisfied or Very Satisfied)•Accessibility (96%)•Timeliness (98%)•Solution Oriented (95%)•Knowledge of Business (92%)

Order Management(% Satisfied or Very Satisfied)•Accessibility (98%)•Timeliness (97%)•Ease of Processing (95%)•Solution Oriented (95%)•Follow Through (95%)

Likelihood of Recommending •99% of customers would recommend A&M to a business colleague or friend. (80% would “Definitely Recommend” )

Customer Feedback• “We get incredible timely service at any time, day or

night. The relationship we have is impossible to improve upon.”

• “A & M label makes my job easier. I know I can count on them. I wouldn't change a thing.”

• “Friendly, fast, and effective, THE BEST VMI vendor we have ever!”

• “The level of service, quality, and commitment provided by A&M to Technicolor to provide excellent service to its customers is unmatched.”

• “Have experienced many years of outstanding service, fair pricing and consistent high quality work. Thanks to the entire team!”

• “A&M is like the perfect child... little too good to be true but IT is the real deal!”

• “It is a pleasure doing business with A & M. Customer service is exceptional and your products are always of high quality.”

Customer references and testimonials, together with the complete results of the 2009 Customer Satisfaction Survey, are available upon request.


Follow us Online!Follow us Online!


Customer Customer SatisfactionSatisfaction

“I just wanted to call and let you know what a good job y’all have done. Eric has done a fantastic job on a couple of orders that I gave him. We just started doing business with y’all in November. I’ve been very impressed with everybody, Anfra and the whole gang there, I mean y’all done a fantastic job. I just wanted to call you, I know that most people just call to complain and I wanted to let you know what a great job and how efficient and quick to act Eric is on what I needed.”

M. Pian, American Seafood Co.

“HoneyTree appreciates the increased design work that A&M has been able to assist us with over the past 4 months. It is beginning to show some great results for our business. The 5 lb label re-design has corresponded with a 17% sales increase! We have already received a lot of positive comments from grocery buyers on the Honey Ham Glaze label. Having great designs really helps us to stand out from the competition. Please thank Mona for the work that she has done.”

C. Olney, HoneyTree Inc.

“I wanted to share with you an email that my manager received about me, from the DSM (District Sales Manager) of the account manager's butt that you saved for us. The email makes me look like a hero and that was only because you were the true hero. The words below are thanking me, when in actuality, they should be thanking you. You provided me with an "over the top, no other vendor compares performance”! In all the years that we’ve been working together, and all the help you’ve given me along the way – this exceeds anything that you’ve been able to accomplish so far! You saved our face with the customer, and I am extremely proud to be your customer…”

K. Marcum, Staples Business Print Solutions

“I wanted to send you a note expressing Technicolor’s appreciation for A + M’s outstanding service. On numerous occasions your Memphis team has gone above and beyond in supplying short-turn time requests at virtually any time of the day…......simply incredible performance. Please pass on our thanks to your organization.”

P. Brady, Technicolor


Thank you for taking a moment to learn more about the people and capabilities of A&M Label. We take great pride in the products and services we offer our customers. From leading edge technologies to innovative printing solutions, A&M is committed to supporting the unique requirements of each and every customer.

Our business philosophy is built around the motto “Whatever It Takes”. This is true every day at A&M as we strive to exceed the expectations of our customer and each other. As a team concept-based company, each team member is expected and empowered to do whatever it takes to satisfy the customer or to assist a fellow team member. Whether you are an existing or prospective customer you should expect this attitude in all of your interactions with A&M.

A&M is well into the second generation as a family business, not only in terms of ownership but also of the people who choose to work here. This family-focused approach is at the heart of A&M’s culture. We recognize that it takes committed team members who are invested in our collective success in order to prosper. Because of this we strive to provide an environment where team members can grow personally and professionally and where they can support their families.

Please let us know if there is anything we can do to support you and your printing needs.

A&M LabelCorporate Headquarters

28505 Automation Blvd. Wixom, Michigan 48393-3154Tel 238.437.5200 800.989.8809 Fax 248.437.8777

www.amlabel.com


Barcode & Variable PrintBarcode & Variable Print


BlanksBlanks


CouponsCoupons


Expanded Content BookletsExpanded Content Booklets


Flesh TonesFlesh Tones


Material HandlingMaterial Handling


PrimePrime


Promotional & MarketingPromotional & Marketing


SecondarySecondary


Specialty MaterialSpecialty Material


Interactive PrintInteractive Print

A&M Label Presentation Book

Business

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