ALBERT PASCUAL LUCAS, 1054 Michelangelo Drive, Sunnyvale CA 94087

Home (408) 746-5023, Cell (408) 892-1451

Objective To obtain a challenging position while gaining personal growth and career advancement

Relevant Experience/Qualifications

Stanford Athletics guest services employee: Stanford Stadium, Maples Pavilion, Schwab Center, Hoover Tower

Work front desk at medical clinics: check-in patients, process payments, verify insurance eligibility

Train clients/patients in proper use of medical equipment Coordinate with vendors on orders, shipping, delivery Deliver heavy medical equipment and devices to patient homes,

clinics, and hospitals Strong organizational skills Able to work independently, prioritize work and meet deadlines Excellent people skills Quick, and willing to learn Windows OS, Mac MS Office, Outlook, TIMS Database

Work HistoryHome Health Durable Medical Equipment Coordinator8/2014 - Present

Regional Coordinator

Pathways Home Health and Hospice, Sunnyvale Coordinates the delivery of medical equipment ordered for Home

health patients, assuring timely and accurate processing of order. Obtains and places Medical equipment orders for Home Health

department. Sends weekly updates and reports to each vendor and ensures that all

updates are received weekly for follow up to doctors, clinicians, and Home health Management.

Data entry of all Home health orderss to Allscripts and Excel spreadsheet.

Communicates insurance and/or other clinical delivery problems to appropriate clinical staff in a timely manner.

Problem solves and communicates with physician any delivery problems involving physician documentation.

Acts as the primary back up to the Hospice DME coordinator. Adheres to all Federal and State regulations, agency policies and

protocols relating to the DME functions. Participates as a member of the administrative services support team;

rotates to cover receptionist breaks, lunches and absences; assists with coverage of other team members’ desks as appropriate with skills and training; rotates through weekend and holidays staffing as needed

Performs other duties as may be assigned consistent with skills and training and goals and mission of Pathways.

Medical Distributors, San Jose

8/2012 - 8/2014

Guest Services8/2006 - 3/1/2013

Regional Area Coordinator8/2005 - 8/2012

Liaison at Advanced Orthopedics for Dr. Christian Foglar Greeting patients and assigning them to a procedure room Giving patients who are injured or about to have surgery medical

equipment. Instructing or giving an in-service on how to use equipment Answering phones, monitoring and directing calls, taking messages

and providing information Hands-on experience to determine patient's requirements and processes Preparing new patient's medical charts with proper information and

official procedures Confirm appointments and get referral information Verify insurance coverage Notify the medical assistant when patient is ready Maintain appointment schedule

Stanford University – Athletic Department, Palo Alto Assist guest as needed and secure restricted areas as needed during an

event. Direct and assist guest to areas of need. Scan tickets or verify that tickets are for correct event and venue During the event make sure athletes and guests are safe Football season work at Chuck Taylor Grove to assist guest

Dynamic Medical Systems, Hayward Monitor all activities necessary to provide for the effective daily

Regional Operations providing quality products in the most efficient and cost effective manner.

Ensure compliance with Federal, State and local laws and regulations, (DOT; OSHA; FDA) interpret, review and implement company policies and procedures in regards to Accrediting Body Standards. Suggest new policies as appropriate.

Supervise all current and future regional field staff in regards to interviewing; hiring; educating employees; planning; assigning and directing work; appraising performance; rewarding and disciplining employees; oral and written warnings; addressing complaints and problems; and primary point of contact for regional clients.

Delegate and dispatch orders to service technicians Oversee regional warehouse functions to include logistics;

shipping/receiving; new office/warehouse set-up; inventory management; cleaning/storing; and troubleshooting/repairing of equipment; in servicing of staff.

Support Account Executives to ensure that out of state accounts (non CA) are being account managed every three to four months (Sten+Barr every 6-8 weeks) and that Customer Satisfaction is maintained at the highest levels.

Assist other departments and branches as required. Report to Vice President of Sales and Marketing and CEO

Customer Service Manager/Account

Apria Healthcare/Medical Home Care Services (MHCS), South San Francisco

Manager8/23/01- 8/05

Facilitate “on-site” relationship of integrated services agreement by supporting customer service of contracted facilities and medical groups

Plan and coordinate customer service between referral and the MHCS/Apria branch customer service team

Train others in referral process for Hospitals and Medical Organizations

Ensure compliance of company standards, guidelines and procedures Maintain appropriate documentation of referral activities Develop, implement and monitor patient’s concerns, satisfaction and

grievance issues for investigation and resolution Monitor inventory par levels of consignment equipment and supplies in

the North Region of the Bay area Manage CQI and CSR Team in identification of trends and

implementation of action plan Manage a team of customer service representatives and technician

drivers Work as a member of the logistics team to ensure that Apria has all the

products it needs for the clients, facilities and for the company; maintain vehicles

Audit time cards for payroll for my team to be compensated

Provider RelationsCoordinator10/00 – 5/01

Great West Life – One Health Plan of California, San Jose Implement and manage contracts with individual physicians, medical

groups and pharmacies Assist in contract negotiations, provider directory development and

maintenance Identify network needs for service area coverage and assist in new

provider recruitment Support sales office activities and credentialing staff Resolve provider complaints Work with benefit payment office to coordinate provider updates and

problem resolution

References Available upon request