ALTRON TECHNOLOGY DAY · 2020. 10. 12. · Settlement Loyalty Promotions Operating system and...
Transcript of ALTRON TECHNOLOGY DAY · 2020. 10. 12. · Settlement Loyalty Promotions Operating system and...
This document is protected by Altron - labelled as Internal Altron: Other
ALTRON TECHNOLOGY DAY08 OCTOBER 2020
This document is protected by Altron - labelled as Internal Altron: Other
Global Trends
This document is protected by Altron - labelled as Internal Altron: Other
Global Retail Trends 2020
1. The best retailers are forensically using
customer-centric data to deliver hyper-
personalisation. Retailers can now get
a very in-depth understanding of their
consumers’ behavioral habits. From
We to Me
2. While buying online, pick up in-store
(BOPIS) services aren't new, they will
continue to help the bottom line of
those retailers that can deliver on
logistics and speed. BOPIS
3. The planet friendly movement has
momentum. Consumers are shopping
with emotion and values as much as
their wallets. Conscious consumption
4. Social media has become embedded
In many customer’s purchasing
journeys. Retailers need to actively
engage with these tools as consumers
increasingly use them as a primary
interaction point with brands and
companies. Social currency will be
more Transactional
5. Technology will strip friction from
brick-and-mortar retail. At the forefront
of this tech-forward shift to address
traditional pain points will be
automated, checkout-free
convenience stores. Frictionless
physical retail
6. Retailers are actively experimenting with
experience as their most powerful tool to
win and retain customers and moving
away from the model of in-store or online
retail strictly focused on products being
sold. The Rise Of Experiential
7. The debate has moved on from the cost
and scalability benefits of being in the
cloud to data and analytics. 4IR
8. Retailers will need to incorporate a
holistic approach that integrates AI
automation, human intervention, and
data sharing to provide personalised and
predictive interactions across multiple
channels. Smart retail
This document is protected by Altron - labelled as Internal Altron: Other
Point-of-Sale (POS) Architecture
This document is protected by Altron - labelled as Internal Altron: Other
POS Architecture in High Tier Clients
POS
JPOS/ OPOS
EFT
VAS
GatewayRecon &
Settlement
Loyalty
Promotions
Operating system and hardware
Back End / ERP
CRM
BI / Big Data
This document is protected by Altron - labelled as Internal Altron: Other
The Future of Retail
This document is protected by Altron - labelled as Internal Altron: Other
Buy Online Pick Up in Store (BOPIS)
• BOPIS has seen a huge upsell in the last 6 months, some
retailers have seen as much as a 20% and above
increase in turnover on their BOPIS solutions.
• Retailers in market segments that would have never even
considered online shopping saw interest in having a
solution in place.
• Altron Managed Solutions is currently working with a
client to setup an online store.
This document is protected by Altron - labelled as Internal Altron: Other
The Smart Trolley of the Future
Let’s look at where technology could take us with this
customer journey of the future:
Technology in the Smart Trolley includes:
• RFID Scanners
• Bluetooth wayfinding
• Facial Recognition
• Facial Payments
• Switching
• Data Analytics
This document is protected by Altron - labelled as Internal Altron: Other
Self-Checkout (SCO)
• Increase In SCO usage noted internationally
• Even with reduced staff in store all SCO lanes available
• Relatively cheap modifications made to meet Social
distancing requirements
This document is protected by Altron - labelled as Internal Altron: Other
Altron Cash Kiosk
Altron Cash Kiosk Is a full-fledged cash handling machine that manages cash and the customer
interface, however where a normal device would normally interact with a bank backend, we have
interfaced our Postilion package as the broker for the transaction.
This means that retailers using postilion can use their current infrastructure to host a money
dispensing solution via their infrastructure. This solution can easily be white labeled in any retail
environment.
Advantages:
• Pulls customers wanting to withdraw cash from normal cashier lanes speeding up transaction
times
• Cheaper rates compared to a standard cash dispensing device
• Better cash management within a retail store
• Value added services can also be added to this solution (coming soon)
This document is protected by Altron - labelled as Internal Altron: Other
Software Defined Stores (SDS)
Software Defined Store is a solution that virtualizes the retail store of
tomorrow with some great benefits like:
• Reduced cost per lane in hardware requirements for the POS, like no
hard drive required and less processing power/memory
• Once installed easily upgrade your operating platform to Windows 10
64-bit without any hardware constraints.
This document is protected by Altron - labelled as Internal Altron: Other
Ultraviolet Solutions
Ultraviolet solutions are widely used in Retail but more as a
fraudulent note detection solution. This technology has been
around for more than 50 years.
• UV lighting is used commonly in water sanitation to purify our
water killing 99.9% of germs and viruses
• UV lighting was recently accredited with being able to kill the
Covid-19 virus
• Altron Managed Solutions is currently working on a robust
solution for Veri-phones, but options are available for Kiosks
and other touch points in our Retail and ATM environments
• No harmful liquids required which are largely ineffective
because it needs to remain on the infected surface for some
time, to take complete effect.
This document is protected by Altron - labelled as Internal Altron: Other
Coming Soon
This document is protected by Altron - labelled as Internal Altron: Other
Coming Soon: Cloud based POS
Cloud based POS is a first for Altron Managed Solutions and targeting
lower tier markets. This is an As-a-Service type solution that will offer all
or some of the following:
• Software to manage the POS and backend of a store
• Value-added services built in like airtime and coupons
• Device with or without hardware support
• Transactional Switching
The basic idea is to be able to purchase a device that will manage your
new business with a 6-month contract.
Giving you a set figure you can count on for at least 6 months.
This document is protected by Altron - labelled as Internal Altron: Other
Thank you