Alpha Program OverviewAlpha Program Overview

July 9, 2015July 9, 2015

Introduction• 10 contractors in the Alpha Program

• Contractors due for inspections this year– Insulated Roofing Contractor– Phoenix1– Dallas Urethane– Wattle & Daub

• All the requirements must be met by Sep 30

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Alpha Program Requirements• Roof Inspections once every two years (minimum of 25

roofs)

• Annually submit all SPF roofs installed over 5,000 SF

• 98% of roofs not currently leaking

• 98% customer satisfaction for surveyed roofs

• Attend yearly Alpha Meeting

• Respond to the leaks within 7 days of notification

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Failure to meet Alpha Requirement• Annual Roof List–Missing the deadline to submit the list

• Resolving customer issues– Leaks– Dissatisfied customer– Contractors procrastinating in resolving

the issues

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Solution to meet the requirement• Annual Roof List– Jan 15: Request the Annual Roof List– Jan 30: Deadline to submit the roof list– Alpha Status “on hold” if not met the deadline

• Resolving customer issues– 7 days to respond with the status– 14 days to resolve the issue– Disqualification if not notified of the resolution

within 14 days

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Current Alpha Performance Metrics

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Criteria Data

# of Contractors in the Alpha Program 10

# of Contractors that have not yet submitted the annual roof list 3

# of Contractors not currently meeting the 98% no leak requirement 2

# of Contractors not currently meeting the 98% customer satisfaction requirement 1

Current # of jobs that are leaking 5

Current Alpha Metrics

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Alpha Contractors Alpha Status Expiration

# of days deficient

Bi-annual Roof

Inspections

Submitted Annual Roof

List

98% no leaks

98% customer

satisfaction

Current # of jobs

leaking?

# of days leaks

pending

Overall Satisfaction

Total # of jobs

inspected

Brazos Urethane 11/21/2014 230** Yes Yes No No 3 230 9.7 121

Cook Coatings 8/11/2016 Yes Yes Yes Yes 0 0 9.7 107

Dallas Urethane 5/28/2015 42* Yes No Yes Yes 0 0 9.7 285

IRC 6/19/2017 Yes Yes Yes Yes 0 0 9.8 327

Longhorn Urethane 6/9/2016 Yes Yes Yes Yes 0 0 9.7 165

Phoenix 1 5/29/2015 41* Yes No Yes Yes 0 0 9.3 323

Progressive 4/29/2015 71* Yes Yes No Yes 2 6 9.7 81

Tillotson Enterprises 10/15/2016 Yes Yes Yes Yes 0 0 9.7 158

Washington Roofing 7/7/2016 Yes Yes Yes Yes 0 0 9.7 187

Wattle & Daub 4/27/2015 * Yes No Yes Yes 0 0 9.8 649

*Inspections scheduled this summer**Not paid the inspection fees

Comments / Questions

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