1. 4C Advantageto CIOs Managed Print Services

2. Some Real Biz HypothesisOrganisations want to reduce costs in every area of their business for sustained competitiveness. Organisations want to use technology deployments & outsourcing to domain experts to rationalize their resources Organisations want to (have to) invest in green technology as a part of their corporate social responsibility 3. 91 CIOs say this Dont know exactly how much is the Print cost. We know it is high & is increasing In the evening , we see many unclaimed prints lying at printers. What a waste? Multiple print devices have caused fragmented printing in the organisation There is a need to control print activity. Have no idea who is printing what & how much Network Printers are a risk to security of information but we cant live without it too 4. They also addedLot of hard copy documents are entering our organisation We need sharing of many hard copiesControl on hard copy flow within organisation is required Storage, archival, retrieval of hard copies is a challenge We are looking at someone to take complete contract& by the way for all locations 5. Few Felt Can we move entiredocument management onOpex business model 6. Lot of Wisdom 90% 90% of all companiesHard Hard visible costs are only do not track printing about 10% of the total costs. costs. cost. document cost.Buyers Laboratory BuyerInfo TrendsCompaniesCompanies canlower their printingCompanies13% Companies spend 1 3%30%.costs by up to 30%.of their revenue per year on output fleet IDC management. management.Gartner 6 7. Challenges for CIO What is Required?What is Required? 1. Cost 2. Confidentiality Comprehensive Comprehensive 3. ConvenienceApproach Approachto to 4. ControlDocument DocumentManagementManagementServicesServices 8. What is that?Consultancy Scanning Hardware Solutions & Document Software SolutionsFlow Maintenance Service Management Services Managed Analytics & MonitoringPrint Services Doc Print Outsourcing 9. Kind of New Space 2 Dimensions Facility & asset Print & Copier IT system & Network Supplier management vendor VendorsVendors UserGeneral affairs Dept IT departmentFMMPS ITMSSpaceCatering HardwareHardwareTransportSolutions ERPMail Service Maintenance Maintenance 10. ExpertiseInfo Outsourcing DomainsDomainDocumentPrint BPO Outsourcing Domain ExpertiseITMS-General MPS-domaindomainDocuments (Hard Copies) Data Processing (IT) 11. Announcing LAUNCHCanon DocumentManagement &ConsultancyServices 12. Phase IPhase II ManagedManagedPrintWorkflowServicesServicesLaunched 4th Aug09 Plan for next year 13. Service Involves..Canon taking over the Customers entire print infrastructure and offering appropriate print solutions, management controls and services to SERVICE. the Customer as a SERVICE Customer pays for the print solution according to use. Canon MPS is sold with consultancy as a start point. Single point control & accountability 14. 3 Aspects of MPS Managed PrintServicesASSESSMENTOPTIMISATION Management 15. Alignment with needs Stage 1 Stage 2Stage 3Health PrintEnhancement Check upOptimisation Beyond PrintTime Scale in line with CIO needs 16. 5 Level EngagementsDISCOVER & DISCOVER & STAGE 1ANALYSEANALYSEDESIGNDESIGN STAGE 2 DEPLOY &DEPLOY & TRANSITION TRANSITIONSUPPORT & SUPPORT &MANAGEMANAGE STAGE 3 EVALUATE &EVALUATE & REVIEW REVIEW 17. Level 1 EngagementDISCOVER&DISCOVER & DISCOVER&DISCOVER & DEPLOY &DEPLOY &SUPPORT &SUPPORT & EVALUATE &EVALUATE & ANALYSE DESIGN DESIGN ANALYSEANALYSE ANALYSE TRANSITION TRANSITIONMANAGE MANAGEREVIEW REVIEW Basic audit of current devices & floor plan Asset information collection, asset utilisation, device age & depreciation Current document flow, security status & existing document application deployments 18. Level 2 Engagement DISCOVER & DISCOVER & DEPLOY & DEPLOY &SUPPORT & SUPPORT & EVALUATE & EVALUATE &DESIGNDESIGNANALYSEANALYSE TRANSITIONTRANSITIONMANAGEMANAGEREVIEWREVIEW Process Optimisation design Devices, software & systems Optimisation Cost Optimisation Reduce waste & remove costs from inefficient printing practices Uncover & remove hidden costs in administration of devices & consumables management 19. Level 3 Engagement DISCOVER & DISCOVER &DEPLOY &DEPLOY &SUPPORT &SUPPORT & EVALUATE &EVALUATE &DESIGNDESIGNANALYSEANALYSETRANSITION TRANSITIONMANAGE MANAGEREVIEW REVIEWProject ManagementTraining & Change managementCustomer Intranet & communications Integrate non Canon devices too 20. Level 4 Engagement DISCOVER & DISCOVER & DEPLOY & DEPLOY &SUPPORT & SUPPORT & EVALUATE & EVALUATE &DESIGNDESIGNANALYSEANALYSE TRANSITIONTRANSITIONMANAGEMANAGEREVIEWREVIEWOnsite & remote device monitoringResident support 24X7 on mission critical needse-MaintenanceConsumables management Fleet Management on multi vendor conceptBilling details breakup as per request 21. Level 5 Engagement DISCOVER & DISCOVER &DEPLOY & SUPPORT &DEPLOY & SUPPORT & EVALUATE & EVALUATE &DESIGNDESIGNANALYSEANALYSETRANSITION MANAGE TRANSITION MANAGEREVIEWREVIEWDevice logs & tracking downtime Departmise, devicewise, cost centre,timewise etc. Visible cost savings Redesigning device loads with customer Intelligent Routing (rule based) New upgrades, ongoing machinereplacements 22. What MPS does for youReduce your costsImprove your document processes Enhance your employee productivityCreate a greener workingenvironmentPrint and document security 23. Our FoundationHardware technologies Printing, Copying, Scanning, Faxing, Cameras etcSoftware Solutions Portfolio Analytics, Controls, Security, Audits250 Direct sales & Service legacy Key account management focus New business Division formed Enterprise Solutions DivHigher Service Level learning curve Our record of Average 2 hrs response & 95% uptime 24. Canon Business Lounges Gurgaon Bangalore Mumbai 25. onth amlacsto 50la cs s 10MindtreeLoadrin tMatrix Labs PDr Reddy LabsMatric LabsJP MorganOracle 26. A Global good Practice 27. All of you as future users Of Managed Print Services 28. ThankYou 29. 4C Advantageto CIOs Managed Print Services 30. Print Health Check Business color Inkjet High Business colour laserRun Cost Unhealthy Zone Canon MFPsHealthy Zone Purchasing PriceLow High 31. Print Health Report 32. Network Printer accounting User 2 prints a 10 page job User1 prints a 5 page jobuniFLOW OM or Remote Print Server 33. Network Printer accounting All job informationsent to the uniFLOW OM What prints, copies, Server faxes and scanshave you done inPrices applied to the jobslast 30 minutes ? and then stored in the database for reporting uniFLOW OM or Remote Print ServerDatabase 34. Reporting Reports can be grouped by Users, Devices, Departments, Cost Centres, Savings reports can show return on investment Rule based routing Secure jobs not collected what if scenarios Custom reports can be added 35. Reporting 36. Pe te NrJ at on alesie SoAnutna hAn N dr icolew eMWel lisesR Baobrer low tC Jaarmdi esff PeBe ters n MAniltgi on eSmJohnith work in colour? PhSu elzie psprinting most of theirand 4th largest usersWhy are the 2nd, 3rd H Pel en ete Mrsic ha Joel hn sJe Ros nne y Where to focus ? C G haWhy has this user neverprinted a black/whitedocument ?rerle ens M olem 37. ConfidentialityPrint User selects File, Print in the application as normal 38. ConfidentialitySelect the uniFLOW OM Universal Secure Printer instead of the normal printer driver 39. Confidentiality JohnUser Johnprints a doublesided secure jobcalled MOMDocUser Doc Print job is held on the server uniFLOW OM or Remote Print Server 40. Confidentiality JohnUser John walks toany Canon MFD in theoffice or any otherbuildingAnd identifies himself withHID card jsmithJohn User John walks to ******MFD and finds it is notUsername &passwordMagnetic cardworking 1234 PIN codeFingerprintuniFLOW OM or Remote Print Server 41. Confidential Print Queue User can see their secure jobs waiting for them on the print server, regardless of where they were originally printed 42. Control User prints a 3 page jobRules set on the laser printer: Any job over 5 pages should be re-directed to the MFPuniFLOW OM or Remote Print Server 43. ControlUser prints a20 page job Message sent to user asking if they wouldre- rather re-direct the job to the cheaper Canon MFD uniFLOW OM orRemote Print Server 44. Control Price of each printer in the group can bedisplayed Cheapest printer can be auto selecteduniFLOW OM or Remote PrintServer 45. Control Job routed to selected printer Saving made from routing stored in the database for later reporting uniFLOW OM orDatabaseRemote Print Server 46. ThankYou