ALM101

ALM 101

What It Takes to Implement SAP Solution Manager

© 2012 SAP AG. All rights reserved. 2

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This presentation outlines our general product direction and should not be relied on in making a

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with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to

develop or release any functionality mentioned in this presentation. This presentation and SAP's

strategy and possible future developments are subject to change and may be changed by SAP at any

time for any reason without notice. This document is provided without a warranty of any kind, either

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particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this

document, except if such damages were caused by SAP intentionally or grossly negligent.


Agenda

Why should you consider SAP Solution Manager 7.1? Management dashboards, ITIL-compliant IT Service Management

Attractive usage rights for the entire customer’s solution

And much more!

When is the right time to go for 7.1? The right time is right now!

Maintenance of 7.0 EHP1

What’s the impact on functions currently used? Leverage incremental improvements by selective activation

Define adoption strategy for major changes

How to get to SAP Solution Manager 7.1 up and running? SAP Solution Manager Landscape design

Upgrade versus fresh Installation

Basic steps to get started

What’s up next? Roadmap for planned innovation in SAP Solution Manager


Why should you consider

SAP Solution Manager 7.1?


SAP Solution Manager 7.1 is from SAP, but for the whole solution

E2E Monitoring and

Alerting

CTS+

Analytics

SAP Solution Manager 7.1

is a comprehensive IT management solution

The SAP Enterprise Support Usage Rights make SAP Solution Manager

the most affordable IT management solution on the market today

Incident Management

Change Management

Problem Management

Technical Operations

Application Operations

Implementation

…

Application Lifecycle Management & “Run SAP like

a factory” Solution Operations

IT Service Management

IT Infrastructure Management

Business Strategy and Business Operations

Management Dashboards

...providing all required technology, core processes and functionality, and optimally integrated with SAP


SAP Solution Manager Keeps Pace with SAP’s Product Strategy

Mobile

Database &

Technology

Cloud

Analytics

Applications

BI/Analytics

Middleware

Core ERP +

Suite

2010 2015

SAP’s Addressable Market

SAP Solution Manager manages SAP innovations

This is the current state of planning and may be changed by SAP at any time.

SAP Solution Manager

Applications Analytics Mobile Cloud Technology

& Database


1000s of SAP Solution Manager 7.1s Go Live Every Six Months!

Supporting the end-to-end Customer Solution

• Open modeling of non SAP applications in new Landscape Management Database

• Open CTS to integrate non SAP, Open Diagnostics and Monitoring/Alerting Infrastructure

• From “Application Incident Management” to a complete ITIL V3 compliant ITSM for the customer solution

• Enhanced integration with 3rd party IT management: HP QC, IBM Rational, Worksoft, Cisco Tidal

• Upcoming: Integration into Infrastructure Management (CMDB)

Simplified User Interface and Management Dashboards • 100% transparancy into IT and business with Management Dashboards

• Fully Work Center Enabled

• Change and Incident Management : Complete web-based user interface

• Test Management : New intuitive user interface for Tester work list

• Enhanced Business Blueprinting: Easily blueprint your solution with one BPMN compliant tool

Run SAP like a factory with 2 FTEs per shift • New Monitoring and Alerting Infrastructure to automate repetitive tasks and avoid alert flooding with one central infrastructure and correlation /

aggregation of alerts

• Operation Control Center for central control of mission critical operations support

Business Process Modeling, Reverse Documentation & Usage Analysis

• Enhanced Business Blueprinting: Central visbility into your business processes in BPMN notation

• Reverse engineering of business processes with IBIS content fully integrated in SolDocA

• Business Analytics: otimize execution of business processes with throughput and Backlog analysis

Extended usage rights • A complete solution for the midmarket CIO to run IT like a business

• Included in your SAP Enterprise Support contract!

End-to-End

Ease of Use &

Dashboards

Efficiency

Relevance to

Business

Scope


Change

Application Lifecycle Management Run SAP like a Factory

Business Process Monitoring

and Analytics

Monitoring of Systems, Technical

Scenarios and End User Experience

Build

Execution

Test

Execution

Deployment

execution

Build Mgmt

Test Mgmt

Release &

Deployment

Management

Design Mgmt

IT Service Management

Minor Release

Urgent Change

IT Portfolio and Project Management

Project

Portfolio

Major Release

SAP Solution Manager:

Integrated IT Management for the New Innovations

Business

Requirement Enhancement

Incident

Problem

Request for

Change Single Source of Truth

Single Source of Truth


Gartner Article Describes the Advantages of 7.1

Upgrading to SAP Solution Manager

7.1 Offers Major Benefits

“The latest release of SAP Solution Manager is,

at long last, much easier to use, and new

functionality offers significant benefits to SAP

Enterprise Support customers for a wider range

of life cycle support processes."

http://www.gartner.com/technology/reprints.do?id

=1-19LRS6F&ct=120307&st=sb

http://www.gartner.com/technology/reprints.do?id=1-19LRS6F&ct=120307&st=sb






When is the right time to go for 7.1?


The Right Time is Right Now!

Go directly to SAP Solution Manager 7.1

Do not invest in a release (7.0) in which SAP does not provide

new innovation

Use your next maintenance window to perform the upgrade

Reduce your maintenance effort

No need to implement any Support Packages as upgrade prerequisite

Go to the latest SAP Solution Manager 7.1 stack in one shot

Benefit now

SAP Solution Manager 7.1 is ready for prime time

Most new developments can be selectively adopted at your own pace

Over 4000 customers have installed SAP Solution Manager 7.1!


SAP Solution Manager 7.1 Times Spent doing Technical Upgrade – some customer experiences*

Pre Processing

10 to 20 hours

Import

5 to 10 hours

Post Processing

8 to 20 hours

Run Time Run Time Downtime

Basic Configuration

10 to 14 hours

1 to 2 hours 5 to 8 hours 3 to 4 hours

Run Time Downtime Run Time

Pre Processing Import Basic Configuration

Upgrade to 7.1

Support Package

implementation

Technical downtime is similar for Support Package Stack and Upgrade

*based on SAP and customer ramp-up feedback, your experiences may differ



EHP 1


2011 2012 2013 2014 2015 Q 1 Q 2 Q 3 Q 4 Q 1 Q 2 Q 3 Q 4 Q 1 Q 2 Q 3 Q 4 Q 1 Q 2 Q 3 Q 4 Q 1 Q 2 Q 3 Q 4

Mainstream Maintenance

Mainstream Maintenance Ramp

Up

Upgrade

2016 2017 Q 1 Q 2 Q 3 Q 4 Q 1 Q 2 Q 3 Q 4

Why SAP Recommends to Adopt SAP Solution Manager 7.1 Now

Upgrade from SAP Solution Manager 7.0 to 7.1 today

to take advantage of new developments

SAP Solution Manager 7.1 will be supported for over six years!


In Short:

SAP Solution Manager 7.1 is rapidly adopted in the market

Customer Feedback:

The upgrade works!

The configuration is easy!

The software is stable!

Customers rank the new scenarios either as „relevant“ or „highly relevant“ in a poll

Over 4000 customers went live since August 2011

SAP is committed to continue collaboration with users and user groups!


What’s the impact on functions

currently used?


Leverage incremental improvements by selective activation

Area Examples Effort

Solution Documentation Reverse Analysis Content Upload content

Upload Interface None

Template Management Compare and adjust None

Solution Implementation BPMN Business Blueprint Configuration (small effort)

Test Management Integration of third party test tools None

Test Scope Optimization None

Maintenance Management System recommendations None

Upgrade Management Upgrade dependency analyzer None

Business Process Operations Analytics and dashboards Configuration (small effort)


Leverage incremental improvements by selective activation


Custom Code Management •Get full transparency of all custom code

objects across systems

Implementation project

recommended.

Application Operations •Technical Monitoring and Alerting Implementation project

recommended.


Define adoption strategy for major changes


Incident Management

•State of the art user interface leveraging

Web 2.0 paradigms.

• ITIL compliant process

•Extensibility


recommended.

Migration of existing customizing

required.

Change Control Management

•State of the art user interface leveraging

Web 2.0 paradigms

•Support for non-system related changes

•Enhanced retrofit capabilities


recommended.

Migration of existing customizing

required.


How to get SAP Solution Manager 7.1

up and running?


SAP Solution Manager Landscape design

Build


Development System

Perform customizing

Develop reports

Design Info cubes

Deploy SAP Notes

Implement Support Packages

Test


Quality Assurance System

Verify new functionality

Check for regressions

Run


Production System

Manage Operations of SAP

Solution Manager including self

monitoring.

To enable broad adoption, SAP recommends the best practice of a 3-tier landscape.

A 2-tier landscape may be sufficient if no customizing or custom development is involved.


Hardware considerations

No hardware investments should be required if you:

• are on SAP Solution Manager 7.0 EHP 1 and plan no

changes to the scope

• are on SAP Solution Manager 7.0 EHP 1 and plan to add

only a small number of managed systems or users

The hardware should be reviewed if you:

• want to leverage areas of SAP Solution Manager currently

not in use

• plan to add a larger number of users (e.g. to manage a

complete IT Service Desk)

• want to add a large number of managed systems

• you are currently on a release smaller than SAP Solution

Manager 7.0 EHP 1


Upgrade versus new Installation?

The standard path from SAP Solution Manager 7.0

to SAP Solution Manager 7.1 is an UPGRADE to

protect configuration investment and keep data.

You can consider a new installation if the main

purpose of your SAP Solution Manager 7.0 is to

generate keys and download Support Packages

• Establish landscape strategy (System Landscape Directory,

Solution Manager agents on managed systems)

• Run automated, paperless guided procedures after fresh

install to configure both SAP Solution Manager and the

connectivity to all managed systems

Please refer to the content transfer guide if you prefer a new installation over an upgrade.

https://service.sap.com/~sapidb/011000358700000307372012E

https://service.sap.com/~sapidb/011000358700000307372012E


Content Transfer Guide

Clearly structured list by application area Step-by-Step instructions


New planning tool for installations and upgrades

The objective of the planner is to provide support

for planning your upgrade/installation projects.

The tool enables you to:

• Assess your current situation by describing your Solution

Manager landscape and usage.

• Define the scope of the new installation/upgrade.

• Propose a high-level sequence of tasks that have to be

performed during the project

• Validate the technical infrastructure of your environment

• Identify risks factors linked to your technical and functional

environment.

The output of the tool should be used as one input for your project planning and should be validated

by the project team.

Click on picture to download the planner!

https://service.sap.com/~sapidb/011000358700001315982011

Demo Installation and Upgrade Planner


SAP Solution Manager Configuration

SAP Solution Manager 7.1 is configured using an Automatic Basic Configuration

Accessible via transaction code SOLMAN_SETUP

Allows an easy, fast and step-by-step configuration of SAP Solution Manager

Single, easy to use wizard for system preparation & basic

configuration

Highly automated configuration

Integrated documentation for each step

Easy access to open tasks and postponed activities

Configuration of all managed systems from one central entry

point

Configuration of other scenarios like Technical Monitoring,

Data Volume Management,…

Supports Upgrades and new Installations !


Setup Remote Support

Component for SAP

Business Objects

Basic Setup Upgrade to 7.1

SAP BusinessObjects BI

(4.0) Basic Config. and

Setup EWA

Migration Charm

7.0 to 7.1

Business Process Analytics

and Improvement

Job Scheduling

Management

Solution Documentation I:

Basic, Initial Upload,

Verification

Authorization

Concept & Roles

Solution Documentation &

Implementation

Incident, Problem and

Request Management

Business Process

Operations

Application

Operations

Change Control

Management

Test Management

Custom Development Mgmt

Cockpit

Software Quality and

Clones Maintenance Optimization &

Security EG

I S

AP

So

lutio

n M

an

ag

er

Ro

ad

ma

p Solution Documentation II:

Reverse Process

Documentation

Solution Implementation

Test Management I: SAP

Test Workbench

Test Management II:

Business Process Change

Analyzer

Change Control

Management I: CTS+

Change Control

Management II: Quality

Gate Management

Change Control

Management III: Change

Request Management


Request Management

(ITSM)


Request Management

(ITSM) for VARs

Business Process

Monitoring and Stabilization

System Monitoring and

Reporting

End-User Experience

Monitoring Reporting

Analytics

Configuration Validation

Data Volume Management

Cockpit

Services to Support SAP Solution Manager Adoption Expert Guided Implementation Portfolio


What’s up next?


Today Planned Future

What Is It?

Central, integrated end-to-end orchestration platform

to accelerate innovation, manage the application

lifecycle and run SAP centric solutions like a factory.

What value does it deliver?

Quality of Service, Time to Market,

Reduced TCI/TCO, Compliance


End-to-End Support for the complete customer solution – including HANA, Mobile and cloud

Ease of Use and Dashboards IT Service Management Reverse Documentation Extended Usage Rights

Management Scorecards Business and IT Requirements

Management Integration to Project and Resource

Management Prediction of Test Effort and Custom

Code Breaks for SP and EhP

Business Process Management for the Masses: enhanced modeling and implementation support, enhanced process visibility

Reverse SAP Innovation Finder

What‘s Next with SAP Solution Manager

This is the current state of planning and may be changed by SAP at any time. Planned Innovation This is the current state of planning and may be changed by SAP at any time.

Corporate Strategy

Operational Business Processes

IT Solution


This is the current state of planning and may be changed by SAP at any time.

b

Business Strategy and Operations

Strategize and Run the Business!

Business Process Management, Business Improvement & Analytics

IT Strategy and Resource Management

Strategize and Run the IT Business!

IT Strategy: Management Scorecards, IT Portfolio and Project Management, Enterprise Architecture Management

IT Resources: IT Financial and Asset Management, IT Order to Cash and Procure to Pay, HR and Skill Management

Planned Innovation This is the current state of planning and may be changed by SAP at any time.

SAP Solution Manager covers Business and IT Management

Impact of change, Development, Test

Management, Change Control

Solution Operation

Run SAP like a Factory!

Availability, Performance, Quality of

Data, Automation

Application Lifecycle Management

Build Faster and Better! Single Source of Truth

Single

Source

of Truth

CIO

Ops Team Apps Team

Head of

LoB

scorecards

scorecards scorecards


Further Information

SAP Public Web

Service Marketplace (SMP): https://service.sap.com/solutionmanager

SAP Developer Network (SDN): http://www.sdn.sap.com/irj/sdn/alm

Cloud Demo: http://www.sapsolutionmanagerdemo.com/

SAP Education and Certification Opportunities

www.sap.com/education

New book available


http://www.sap-press.de

https://service.sap.com/solutionmanager

http://www.sdn.sap.com/irj/sdn/alm

http://www.sapsolutionmanagerdemo.com/

http://www.sap.com/education

http://www.sap-press.de/




See SAP Solution Manager 7.1 Capabilities:

https://www.sapsolutionmanagerdemo.com

https://www.sapsolutionmanagerdemo.com/


Key Links for More Information

For Customers and Partners

SAP Community Network www.sdn.sap.com/irj/sdn

SAP ALM Homepage

ALM on SCN

SAP Enterprise Support Information

http://service.sap.com/alm


http://www.sapsupport.info/go/

SAP Solution Manager Homepage http://service.sap.com/solutionmanager

7.1 Ramp-Up Knowledge Transfer http://service.sap.com/rkt-solman

Solution Manager 7.1 Docs and Release Notes

http://help.sap.com/solutionmanager71

SAP Solution Manager 7.1 Book (3rd Edition) www.sap-press.com

http://www.sdn.sap.com/irj/sdn

http://service.sap.com/alm


http://www.sapsupport.info/go/

http://service.sap.com/solutionmanager

http://service.sap.com/rkt-solman



http://help.sap.com/solutionmanager71

http://www.sap-press.com/



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