Allison K. Singletonallisonsingleton@me.com * (210) 887-2955

Process Engineering * Project Management * Business & System Analysis * Business Development

SUMMARY OF QUALIFICATIONS

Self Starting Change Leader with 10+ years of process engineering, project management, & systems analysis experience in the financial services industry, in addition to having experience as a small business owner, entrepreneur, director, and community leader.

Proven experience leading business initiatives and demonstrated working knowledge of IT, Enterprise, Bank, Property & Casualty Insurance, Life Insurance, Financial Investments, Legal Department analysis, Document Management, Real Estate, Customer Experience, Department of Transportation & Human Resource processes.

Strong planning skills, identification of activities needed for standardization and improvement of business processes and consistent follow-through on related action plans.

Communication that is targeted, concise, and interactive. Well-organized and able to manage multiple assignments, priorities and initiatives in demanding

environments. Forward thinker and self-starter that thrives on new challenges and adapts quickly to any environment. Proven ability to work with all levels of management and maintain confidentiality and professionalism. Flexible, people-oriented and able to work in independently and in a team environment. Strong analytical and decision-making skills that consistently produce creative solutions and support

operating goals. Strong verbal, written and interpersonal skills. Proficiency with MS Office applications to include PowerPoint & Visio and various business process-

mapping tools and IT coding languages. Trained in 4DX (4 disciplines of execution).

EDUCATION

MASTER OF BUSINESS ADMINISTRATION (MBA) The University of Texas at San AntonioConcentration in Electronic Commerce 2000

BACHELOR OF BUSINESS ADMINISTRATION (BBA) Texas A&M University at College StationManagement of Information Systems 1997

Completed Green Belt Training USAA - 2004Taking ASQ – Certified Six Sigma Green Belt Exam June 6, 2015

PROFESSIONAL EXPERIENCE * SELECTED ACHEIVEMENTS

BUSINESS CONSULTANT for TEXAS DEPT. OF TRANSPORTATION – HR dept 2014Kaeppel Consulting Austin, Texas

HR dept was upgrading to PeopleSoft 9.2 and many of the business processes changed. Documented the new processes and mapped the new functionality by resource Reported recommendations for realignment of resources.

BUSINESS CONSULTANT for TEXAS DEPT. OF TRANSPORTATION - IT dept 2012Kaeppel Consulting Austin, Texas

Analyzed 50 US states’ Transportation Department websites to determine best practices for reporting of projects and programs funded by the Government as part of a regulatory requirement.

Made recommendation to TXDOT with itemized and prioritized list of requirements & and suggestions.

PROCESS CONSULTANT for WELLPOINT October 2009 – March 2010Kaeppel Consulting San Antonio, Texas

Erisa 2000 reporting required new processes. Helped facilitate team meetings remotely and produced process maps for AS IS and TO BE, including a

GAP analysis.

DIRECTOR OF SMALL GROUPS March 2007 – March 2010Alamo Heights United Methodist Church San Antonio, Texas

Supported a congregation of 7000 to form and connect via small groups. Helped connect interested parishioners, find curriculum, and schedule resources & rooms.

BUSINESS ARCHITECT / PROCESS ENGINEER January 2003 – March 2006USAA San Antonio, Texas

Developed business processes and improved existing processes to ensure stewardship of financials and desired operating state at USAA from 1998-2006.

Vision for translating the business case into a compelling case for change via charters. Sponsor and leadership alignment that equips the drivers of change. Development of stakeholder analysis and identification of management and executive sponsorship for

ownership of business process ownership across the enterprise. Lead and managed cross-functional, collaborative teams on process development or process

improvement initiatives and made executive briefings on recommendations. Provided Business Process Engineering (BPE) analysis to identify areas of improvement and provided

the appropriate analytics to business management to enable business effort prioritization. Worked with leadership teams to align BPE efforts with business strategies and Activity Based Costing

efforts. Recommended organizational alignment that links processes, governance, structure and culture with the

future desired operating state. Workforce strategy and talent development to maximize output with minimal effort. Identification and development of HR processes and measures to support, incent and reward desired

behaviors. Identification and implementation of organizational re-alignments (the very first Centers of Excellence

circa 2003) to produce a more efficient environment that ensures the right resources will succeed at the right tasks.

Advised management on optimum business & IT architecture and communicated opportunities so that businesses were able to thrive while achieving their goals and objectives.

Met or exceeded project saving targets on 100% of my projects, maintained an understanding of company financial goals and provided information on how business strategies and IT architecture impact financial goals.

Coached management & peers through the BPE process to enable BPE culture and provided guidance & mentoring of other business personnel in the BPE methodology, which was new to the organization at the time – 2001-2004.

Developed end-customer focused metrics to enable process management through the ''right'' analytics. Have extensive experience helping upper management create and manage dashboard metrics that align

with their strategic objectives. Experience in transformation management for large-scale business transformation projects and programs

in Property & Casualty, Auto Claims, Mortgage, Credit Card, Legal, Real Estate, as well as enterprise strategic initiatives.

Developed business cases and charters for enterprise wide initiatives that would add value to strategic goals and mission.

Worked on the development of a document storage, management, retention and destruction process for the entire enterprise – 2004.

Expert knowledge and demonstrated use of LEAN Six Sigma, data analysis, and industry tools (Triages, DMAIC, SIPOC, VOC, Process Mapping, and Enterprise Resource Planning).

Expert knowledge and demonstrated use of process engineering methodologies and/or Business Process Management (BPM) and process management principles.

Knowledge of Design for Six Sigma (DFSS). Green Belt trained – USAA 2005. Working towards Master Black Belt.

SR IT SYSTEMS ANALYST / IT PROJECT MANAGER January 1998 – January 2003Life Insurance Systems US San Antonio, Texas

IT technical background facilitates cooperation and understanding between technical and business teams.

Proficient in requirements gathering, coding, software development to including testing, use cases, implementation, and release management – System Development Life Cycle.

Experience in COBOL, IMS, DB2, CICS, JCL, Batch, SPF/ISPF, SQL, Easytrieve, VSAM, EDI, and JAVA.

Was a part of the Y2K frenzy from 1998-2000. Analyzed and made necessary changes to over 50,000 lines of code.

Lead the project in the Life Insurance Department at USAA to adhere to HIPPA regulatory requirements, coded, tested, & implemented the Electronic Data Interchange process for processing life insurance and health claims.

Was part of the development team that modified our in-house mainframe Life & Annuities System so that it could handle Health products and claims (system known as HAL).

RESEARCH ANALYST – Texas A&M University 1995 - 1997R.C. Barclay Research and Reference Center – West Campus College Station, Texas

Helped students and faculty research via Texas A&M’s electronic database subscriptions.

SMALL BUSINESS OWNER October 2008 - PresentAlisBowtique.com – Custom Gifts & Embroidery San Antonio, Texas

Created an independent clothing line and started an embroidery business in October 2008 that not only broke even, but made a $5000 profit in it’s first year of operation.

Create and manage company website and blog. Operate as the sole laborer.

PERSONAL INFORMATION

USAA’s Volunteer of the Year 2002ASQ Member PresentAlamo Heights United Methodist Church Active Member and Volunteer 2001 - PresentBible Study Fellowship Member 2006 - Present

Discussion Group Leader 2009 – May 2014Family Life Supporter 2006 - Present

Weekend to Remember – Executive Team Lead 2006 - 2010

Chi Omega Alumni Member 2008 - Present Panhellenic Delegate 2010 - 2012 Parliamentarian 2013

Laurel Heights Garden Club – Active Member 2008 - presentBattle of Flowers Association – Active Member 2014 - presentJunior League of San Antonio 2001 – 2007

Signature Project Chair - Literacy San Antonio 2007 Managed a team of 15 volunteers to develop a city-wide awareness campaign to draw awareness to the

horrifying illiteracy rates in San Antonio.

Worked with city leaders, officials and all branches of city government. Santa Rosa Children’s Hospital Foundation Board Member 2003 – 2008