Allianz connects users, markets and customers across the globe for digital business - through its new Allianz Global Network, powered by Accenture.

The successful foundation for digitization within any global multi-market company is a secure, reliable, and efficient infrastructure. On its journey to becoming a true digital company, Allianz Group has formed a strategic partnership with Accenture. The goal is to realize its digitization ambitions by building and operating a global network and communications platform.

Case Study: A New Global Network Infrastructure for Allianz

In the coming years, digitization willbe both a great challenge and a bigopportunity for the insurance industry.The way in which insurance companies expand their digital boundaries to interact with customers, while ensuring the security of their data, is rapidly changing.

Customers now expect to use theirpreferred communication channels at alltimes, whether that is video, email or inperson, as well as their favorite digitaldevices, such as smartphones and laptops.Switching between these channels needsto be seamless and provide an integrateduser experience.

To address these new customer needs,Allianz is providing innovative newservices, such as fast quoting. To builda next-generation secure networkinfrastructure that contains such services,significant investments and profoundtransformation is required. Allianz andAccenture have partnered to transformcurrent networks, which consisted ofmore than 100 separate infrastructures,into the Allianz Global Network,enabling seamless communication acrosscontinents, services, and complexteam structures.

The Client Situation

Allianz Group is a leading global insurancecompany, with over 147,000 employeesserving more than 85 million customers inmore than 70 countries. In fiscal 2014 theAllianz Group achieved total revenues ofapprox. 122.3 billion euros.

On one hand, Allianz is organizedcountry-based, with local insurers of allsizes selling standard products to privateclients. On the other hand, the companyconsists of global insurance business unitsthat specialize in complex, high-riskindustry assets. A global network forAllianz thus needs to serve all needs, fromsmall- to very large country units tocomplex globally operating specializedbusiness entities.

Allianz Managed Operations & Services(AMOS) is the shared service unit forAllianz Group. It is a key driver for thecompany’s digitization agenda, and aimsto transform it into a true digital insurer.AMOS has created a new and consistentAllianz Global Network (AGN) as part ofthe Allianz Infrastructure TransformationProgram, the globally largestinfrastructure transformation program inthe insurance industry. It aims atmassively upgrading Allianz technologyinfrastructure foundation in order toensure that the infrastructure backbone

required for a true digital enterprise isavailable and fully functioning.

The AGN program is a strategic initiativefor Allianz, one that will build theunderlying infrastructure andcommunications services to transformthe company into a true global anddigital enterprise.

Key drivers for the program are:•Bringing the shared services vision of

driving operational efficiencies across the group, and providing closer integration of the disparate organizational units (COO agenda).

•Capability enhancement by improving global collaboration across local operating entities, including business partners and agents.

•Vendor consolidation of more than 50 WAN suppliers, as well as technology upgrades and standardization.

• Increase end-user capabilities and strengthen security.

•A measurable increase in operational efficiency.

Closer Than Ever – A New Global Network Infrastructure for Allianz makes team collaboration across continents both state-of-the-art and seamless.

3

Analysis and Planning

In 2010, Allianz and Accenture launched a joint team to analyze the current capabilities and cost efficiencies of Allianz' key business units’ network infrastructures, and to identify opportunities for future value creation.

From this, a comprehensive set of requirements formed the basis for a global unified communications blueprint and transformation roadmap. In conjunction with an overall business case assessment, the blueprint was confirmed for implementation.

Allianz Provider Selection

In January 2011 Allianz initiated a structured sourcing process to select a strategic integrator - the integrator would take sole responsibility of transforming and operating the new end-to-end Allianz Global Network (AGN) and Unified Communication infrastructure.

Accenture was selected by Allianz as this strategic integrator.

Transformation and Operations

Starting in January 2012, Accenture mobilized a global team – locations including Munich, Prague, Bratislava, Delhi, Pune, Bangalore, Manila – to drive the transformation of Allianz' infrastructure towards the target blueprint and take over the operations responsibility. The team delivered a successful roster of solutions and services, despite a tight time frame of only eight months:

•Transformation planning, architecture, design, building, testing, deployment, migrations, and operations.

•Set up of all Global Network Operations Centers, service catalog, business case support, and tools and process integration for the onboarding of more than 50 operating entities.

•Supplier consolidation and sourcing support.

• IP harmonization and IP address management.

•Agency network planning and migration support.

•A network service integrator to manage all relevant parties in the network value chain (carriers, telecommunications, hardware and software vendors, and field services).

•Telecom expense management and recharging.

How Accenture Helped

4

Security

Voice & Unified Communications

WAN

Video

Internet Access

LAN

Web Collaboration and Conference Calling

IP Services

5

“The Allianz Global Network program is a key element in our strategy to build a digital platform for Allianz. Accenture has made a substantial contribution, successfully completing this first truly global IT program for Allianz, which brings more efficient and secure communication and collaboration capabilities to the tens of thousands of users in our operating entities across the globe.”

High Performance Delivered

Allianz Global Network scope with Accenture

Dr. Ralf Schneider (Global CIO of Allianz)

Accenture Service Delivery Hubs

USA

France

UK

Ireland

Germany

Sweden

Netherlands

Belgium

Italy

Austria

Romania

Mauritius

India

Thailand

Australia

New Zealand

Singapore

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With AGN, Allianz and Accenture have delivered a successful global infrastructure platform. The results speak for themselves:

•A secure and standardized global network for Allianz.

•Global, unified communications private cloud (including voice, video presence, messaging, and sharing).

•6 core network and unified communications nodes set up on 4 continents.

•Transformed more than 550 sites for 55 Allianz Operating Entities.

•More than 50 data centers connected.

•More than 200,000 LAN ports, 96.000 users in 17 countries across 5 continents in service.

•17,000 agencies connected.

•Substantial run rate cost reductions.

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with more than 358,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$31.0 billion for the fiscal year ended Aug. 31, 2015. Its home page is www.accenture.com.

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