Allen CookHome: 832-380-0576
lln_cook@yahoo.comSummaryNETWORK ADMINISTRATORCertified IT Professional
Network Administrator experienced in server management, systems analysis and database management. Exceptionaltroubleshooting skills for networking issues, end user problems and network security. Efficient in handling &/or leadingmultiple project priorities. SkillsSkilled in Troubleshooting, Experienced in All Aspects of Computer Hardware & Software Support/Security
Systems: Windows (NT/XP/Vista/7/8/10), Mac OSX

Networking: LANs, WANs, VPNs, Routers, Firewalls, TCP/IP, IPv4, IPv6, VoIP, VM Ware, Virtual Box, security updatesand patches, Dell Printers, Cisco switches, Ethernet cables, network interface cards (NIC)

Software: MS Office 365 (Word, Excel, Outlook, Access, PowerPoint, Dropbox), Active Directory, Remote Desktop
Connections, VMwareHighlightsHardware: IBM 3090, MVS Operating System/JES2,Microsoft Office, Word, Excel, Power point, OutlookAS400, HP Integrity (Itanium), Red Hat Linux, UNIX,& Microsoft Window Sun Solaris, and Falcon Storage.Printer support and maintenance.
Programming Languages: JCL, COBOL, BASIC,Set up a wired/wireless LAN and make adjustmentsand RPGto get better service and communication.
Network configuration and supportCloud computing
Desktop and laptop expertVoIP knowledge
Active DirectoryWireless security specialistExperienceDriver03/2016 CurrentProfessional Transportation Inc.Houston, TXTransport train crew to their perspective trains.
Maintain records of travel and personnel on computer system via customized software/POS.
Follow relevant safety regulations and state laws governing vehicle operation and ensure that passengers follow
safety regulations.
Maintain vehicle, inspections and car details.Delivery Driver10/2014 10/2015Finnegan DodgeRosenberg, TXDelivery Auto Part and maintain driver log sheet.
Notify dispatchers or company mechanics of vehicle problems.
Complete accident reports when necessary.
Communicate with dispatchers by radio, telephone, or computer to exchange information and receive requests for
passenger service.Assistant Manager/Maintenance04/2014 09/2014Storage PlaceRosenberg, TXPrint daily active report. Inputting data in MS Word/Excel.
Responded to all client requests for technical support by phone, email and the inter-office chat
service.
Assign worker with daily task sheet.Run daily budget report.
Do maintenance and clean office.
Manage filing report and organize file daily.
Rent budget truck to the customer.
Interact with customer daily, rent storage unit.Transcript & Verification Analyst06/2011 03/2014Texas Southern UniversityHouston, TXProvide customer service to students and staff via phone, email and in-person.
Provided first level of IT Support for office personnel, including printers, copiers, phone system and
desktops.
Manage all aspects of official and unofficial transcript processing, as well as enrollment and degree verification.
Perform highly-detailed analysis and routine data integrity audits.
Consistently reviewing and analyzing data looking for errors and ensuring accuracy.
Validated accuracy of data migrated from the Legacy System (C2500).
Closely oversee assistance provided during demanding peak periods.
Use Banner Program to operate all aspect of job requirement. Data Librarian Support01/2006 01/2008ChevronHouston, TXModify existing databases and database management systems or direct programmers and analysts to makechanges.
Utilized AS400, HP Integrity (Itanium), Red Hat Linux, UNIX systems.Plan, coordinate and implement security measures to safeguard information in computer files against accidental
or unauthorized damage, modification or disclosure.Train users and answer questions. Specify users and user access levels for each segment of database.
Approve, schedule, plan, and supervise the installation and testing of new products and improvements to computersystems such as the installation of new databases.
Developed inventory and data storage databases to support business management strategies and sales metrics.
Developed Data Management Training Tools, which are used division wide.Provided technical support and served as technical liaison between system users and the company.
Assisted in the development and upgrade to the company network's system security.Lead Operator/Supervisor01/2000 01/2006ExxonMobileHouston, TXPerformed system maintenance programming.
Promoted from Systems Analyst position to Supervisor in June 2002.
Developed computer system procedure specifications and user manuals.
Utilized IBM 3090, MVS Operating System/JES2.
Designed and supervised programming of tracking data to the user.
System that determined more cost-effective transportation routes.
Troubleshot and repaired computer servers and operating systems.SR Computer Operator01/1997 01/2000Geco-praklaHouston, TXMonitored the Operating System with multiple hosts.
Trained tape handlers how to interact with the Storage Tek Silo's and the Unix systems.
Print plot/maps of geographic location on the plotters.
Run batch job for international and domestic user.EducationCertificate of Completion: My Computer Career.edu - Information Technology Systems Administrator2016
Houston, TX
Certifications In Progress: CompTIA A+, MTA (Networking Fundamentals), MTA (Windows Operating Systems), MTA
(Windows Server Administration Fundamentals), CompTIA Network+, Server+, Mobility+, Windows 7 and Cisco
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