All theelements

for successfulschool IT management

www.netsupportsoftware.com

SService desk

solution for schools

004

NmNetwork and IT

management tools

001

CmClassroom management

and instruction tools

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EseSafety and

Safeguarding tools

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AISimple desktop alerting solution

005

RcPowerful Remote

Control tools

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“ “NetSupport DNA offers

a vast amount ofadditional

functionalitycompared to

other solutions.

NetSupport blasts its competitors away with its functionality, ease of use and excellent safeguarding

features!

NetSupport DNA hasto be one of the

best IT AssetManagement

solutions on the market.

“ “NetSupport has

revolutionisedteaching

and learning atour school.

This is the waythat software is

supposed to work -quickly, easily and well.

A joy 10/10.

“ “ An unbeatablerange of classroom

management features and is,in many ways,

the best of its kindon the market.

“ “NetSupport DNA has already saved us money.

The IT team love it.

It really has made a big difference to us.

ICT for Education Magazine Cambridge Meridian Academies Trust

Karl Denton - St Bede Academy

Ian MacMillan - Wales High School Teach Secondary Magazine Robert Kent - Jack Hunt School

ICT Reviews Magazine Newquay Education Trust PC Pro Magazine

The Rolls-Royce ofClassroom

Managementsoftware, with a bundle of‘Bonus’ features included

in the price.

29years’

expertise

in over

90countries

Sold

Over

17million

users

NetSupport DNA is the best remote control,

inventory and monitoring tool on the market for network managers in

education.

About us...With 29 years’ experience and 17 million users, NetSupport is a leading producer of education software solutions worldwide. Providing schools and Trusts with all the elements for successful school IT management, NetSupport also helps staff achieve best practice and maximise resources.

Network and IT ManagementeSafety and SafeguardingClassroom ManagementSchool AlertingServiceDesk Support

250 awards

Winner or finalist in over

97%of customers

we surveyedrated our support

good to excellent american association

suicidologyof

Cadets

GoBubble

We work with:

29years’

expertise

in over

90countries

Sold

Over

17million

users

NetSupport DNAThe complete solution for managing school technology

This easy-to-use solution provides schools and Trusts with the tools to manage technology across all platforms in the classroom and across the school, while

safeguarding students and assisting with GDPR compliancy. Network Managers, Safeguarding Leads and Teachers all benefit from dedicated toolkits allowing them to

achieve best practice with ease.

NmNetwork and IT

management tools

001

The complete solution for managing school technology This easy-to-use solution provides schools and Trusts with the tools to manage technology in the classroom and across the school, while safeguarding students, supporting teachers and assisting with GDPR compliancy.

Within NetSupport DNA, Network Managers gain a wealth of IT asset management features to effectively track, monitor and manage IT assets and endpoints across a school or Trust – from one central point.

Armed with a complete overview of school IT activity, NetSupport DNA helps technicians work smarter whilst maintaining a secure and reliable network. From staying ahead of any potential IT issues before they escalate, to automating tasks, NetSupport DNA not only helps save time but also boosts security and productivity. It also gathers a wealth of device and usage data to inform decision making and allow accurate planning of future IT spending and refresh plans.

Helping schools to achieve best practice with ease, NetSupport DNA also includes a safeguarding toolkit to help schools meet eSafety requirements, as well as optional classroom management tools to support a technology-led teaching environment.

More info: www.netsupportdna.com

“Frankly, NetSupport DNA seems to have natural abilities verging on the divine!”

– Teach Secondary Magazine

Key features include:

9 Hardware inventory and discovery 9 Software licence management 9 Internet and application metering 9 Endpoint security and system-wide

alerting 9 Energy monitoring and power

management 9 Remote Control and admin tools 9 User management / activity monitoring 9 Multi-site support and management 9 Safeguarding suite 9 GDPR toolkit 9 Classroom Management (optional) 9 Plus much more!

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NetSupport DNAEnhance your safeguarding policies

Maintain a safe learning environment for staff and students whilst meeting the latest Government requirements – with NetSupport DNA’s dedicated toolkit.

EseSafety and

Safeguarding tools

003

Included in NetSupport DNA

Enhance your safeguarding policies

“The safeguarding team love it.” – Cambridge Meridian Academies Trust

As technology increases in schools, it’s essential that they have the tools in place to protect students as they access online resources for learning, as well as be able to identify and support those with safeguarding issues.

Designed to be operated independently of the IT team, NetSupport DNA’s safeguarding toolkit provides both proactive and reactive tools. Developed with teachers, safeguarding leads, local authorities and the Internet Watch Foundation, the tools are relevant, effective and, most importantly, up-to-date - further enhancing schools’ safeguarding policies.

NetSupport DNA’s dedicated safeguarding module ensures that a school’s safeguarding team has a tool to give them a view of trending topics, activity and intelligence – and its language pack support ensures schools can extend their safeguarding provision to an even wider group of students. Being able to see what students are typing, searching for or copying across a range of safeguarding topics (e.g. cyberbullying, eating disorders, mental health and so on), means staff can be aware of current issues and have the right support in place – keeping them one step ahead of the challenge.

More info: www.netsupportdna.com

Key features include:

9 Safeguarding alerts 9 Keyword monitoring 9 Student ‘Report a concern’ 9 Track ‘at risk’ student activity 9 Application and web metering 9 Enforce Acceptable Use Policies 9 Prevent Duty/KCSIE compliance 9 Capture screens / video activity 9 Online safeguarding resources 9 Plus much more!

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NetSupport SchoolComplete classroom management

With over 29 years’ development expertise, classroom management solution, NetSupport School, not only saves teachers’ time and maintains students’ focus in an

ICT environment, but also improves learning outcomes – regardless of the preferred learning style.

CmClassroom management

and instruction tools

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Included in NetSupport DNA (optional)

Complete classroom management

“The Rolls-Royce of classroom management software, with a bundle of ‘Bonus’ features included in the price.”

– ICT Reviews Magazine

With dedicated assessment, monitoring, orchestration, collaboration and control features all easily reached through its intuitive interface, NetSupport School allows teachers to leverage the full value of technology-led teaching.

Developed with Ofsted best practice in mind, it delivers a range of content formats, encourages interaction and monitors student PCs to help improve focus and attainment.

And with a host of easy-to-use tools available in just one click, NetSupport School helps teachers to maximise classroom time and ensures their focus can remain firmly on teaching.

Working seamlessly across all types of platforms and devices, and specifically designed in consultation with teachers to meet their needs in the classroom, it’s no wonder NetSupport School is the complete classroom management solution of choice.

More info: www.netsupportschool.com

Key features include:

9 Student screen monitoring 9 Testing and assessment tools 9 Language Lab module 9 Internet and application metering 9 Digital Journals of lesson content 9 Real-time instruction tools 9 Teacher, T/A and Student apps 9 File collection and distribution 9 Student screen sharing 9 Virtual whiteboard 9 Student account management 9 Exam lockdown 9 Multi-platform support 9 Lock screens 9 Reset student’s system password 9 Plus much more!

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All the elements for successful school IT management

Element key:

NetSupport DNANetSupport SafeguardingNetSupport SchoolNetSupport NotifyNetSupport ServiceDesk

www.netsupportsoftware.com/elements

All the elements for successful school IT management

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NetSupport NotifySchool Alerting and Lockdown solution

Schools are fast realising the benefits of using mass notification solutions such as NetSupport Notify to boost school communication and support their emergency and

lockdown procedures.

AISimple desktop alerting solution

005

School Alerting and Lockdown solution

“The first time we tried NetSupport Notify we knew it was the solution to our problems.”

– Holmfirth Junior School

Using NetSupport Notify, schools can communicate effectively with staff and students using one-way alerts and notifications - sending them to desktop users and large information panels in halls and foyers. Alerts automatically take screen focus, meaning they can’t be hidden, ignored or saved for later. The notifications can even be targeted to select groups and scheduled for maximum impact.

Scaling to the largest of schools with multiple sites, NetSupport Notify also provides real-time status of notifications and acknowledgements − as well as delivering pre-scheduled alerts.

Simple to implement and use, and with fast and reliable alerts, NetSupport Notify helps ensure staff and students instantly have the information they need to work effectively and stay safe in any emergency situation.

More info: www.netsupportnotify.com

Key features include:

9 Low cost 9 Multi-platform support 9 Send “full screen” messages 9 Mobile Console for Android and iOS 9 Send targeted alerts to selected groups 9 Send alerts to unlimited number of users 9 Customise alerts with your branding 9 Include custom audio alerts 9 Flexible delivery options 9 Full reporting and tracking 9 Plus much more!

Alert - NetSupport Notify

Received today at 10:22:00 OK

The fire alarms will be tested in 5 minutes. Please ignore.

FIRE ALARM TESTKINGSLEY

K

Alert - NetSupport Notify

Received today at 11:46:00 OK

There is currently an issue sending emails. This is being investigated and a further notice will be sent once the issue is resolved.

EMAIL SERVERMJ TRUST

1971

Alert - NetSupport Notify

Received today at 15:30:00 OK

An intruder has been spotted on the south playing field with a potental weapon, please keep all students in the classroom until further notifice.

LOCKDOWNTOWNGATE

COLLEGE

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NetSupport ServiceDeskHelpdesk and ticketing solution

Delivering effective and timely responses to IT issues is key to maintaining a reliable

school IT environment. With NetSupport ServiceDesk, school IT support teams get the tools they need to do just that.

SService desk

solution for schools

004

Helpdesk and ticketing solution

Easily integrated into a school’s existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help effortlessly track, organise, manage and answer the toughest support challenges.

In addition to helping school IT support teams handle users’ daily IT issues, NetSupport ServiceDesk will also highlight recurring IT problems; enabling technicians to identify and fix the root cause and ensure a productive working environment for all.

Its fully customisable and intuitive browser-based interface supports both desktop and mobile platforms and delivers robust workflow processes. It supplies a wealth of management reports as well as providing a customer-friendly self-service portal – all the tools needed to help technicians deliver support effectively.

More info: www.netsupportservicedesk.com

“NetSupport ServiceDesk has enabled us to streamline our helpdesk processes and provide a

more timely service to end-users.” – Warrington Collegiate

Key features include:

9 Incident management 9 Change management 9 User management 9 Problem management 9 Service level management 9 Review current status in real time 9 Customisable, multi-lingual interface 9 Real-time management reports 9 Pre-populated solutions database 9 Automated in/out email processing 9 Automated assignment to escalation

processes 9 Attach, store and associate files to an

incident 9 Links seamlessly with NetSupport DNA 9 Plus much more!

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NetSupport ManagerPowerful Remote Control

For schools wishing to take their remote support requirements to the next level,

NetSupport Manager provides seamless and secure multi-platform access to workstations and servers across a school or Trust.

RcPowerful Remote

Control tools

006

“It delivers a wealth of features, yet its management console is one of the most intuitive on the market.”

– PC Pro

Powerful Remote Control

For over 29 years, NetSupport Manager has consistently led the way with innovative features to aid remote PC management. As the complexity and diversity of systems evolves, remote control tools have also had to adapt to ensure that a single solution can manage and negotiate a wide range of platforms and environments.

Designed to operate over your LAN, WAN or the internet, securely and without the need for firewall configuration, NetSupport Manager provides a single, high-speed solution for the remote management of multi-platform computers – without the need for a third-party service or ongoing subscription costs.

What makes NetSupport Manager unique is its range of supporting tools to ensure maximum efficiency and, most importantly, its ability to minimise system downtime and lost productivity as support issues are being addressed – making it the perfect tool of choice for any IT team.

More info: www.netsupportmanager.com

Key features include:

9 Fast and secure connection features 9 Manage multiple devices simultaneously 9 View estimated location of devices 9 Multi-platform support 9 Screen annotation and recording 9 System management tools 9 File distribution 9 Real-time hardware/software inventory 9 Mobile control from iOS and Android 9 Plus much more!

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L.E.A.D. Academy TrustCase Study - Lee Jepson, Director of IT.

Tell us a little about L.E.A.D. Academy Trust...L.E.A.D. Academy Trust is an academy Trust of 24 schools that operates a separate IT Services arm for school IT management. It currently supports the technology in a total of 93 schools across the Midlands.

What are some of the main IT challenges you have faced?Our main challenge has been around centralisation; standardising products and services in our schools – whether it’s internal or external to the Trust, as they all had different types of devices of various ages, plus different solutions in place. For my team, getting reports initially was a nightmare because we had to know every single system in every single school and it really didn’t work very well. What we really needed was a solution that would work across multiple sites and, when we trialled NetSupport DNA, we knew we could do that – although it hadn’t been done on this scale before!

Has NetSupport DNA helped with supporting your safeguarding efforts?Massively! For us, it was essential to have a product that would do safeguarding across all of our sites because

ultimately we are responsible for safeguarding in all of them. The multi-language capability for tracking keywords was huge bonus for us because we have a real mix of schools that we support. Students were finding creative ways of getting round firewalls and filtering in different languages, but DNA has really helped with that.

NetSupport DNA includes NetSupport School classroom management. What feedback do you get from teachers?In my experience, teachers tend to use it mostly in their IT classrooms and the more creative teachers seem to use it most often. The ability to use mobile devices is key – as we use DNA to cover those as well. Teachers especially love having control of creating their own internet lists as well as practical measures such as turning off printing – which are all things that really help keep the students focused.

“NetSupport is the backbone to our support model, providing effective and reliable data to safeguard our schools.”

– Lee Jepson, L.E.A.D. Academy Trust

How do the NetSupport solutions compare to previous ones you have used?“Everything all under one roof” is the best way of putting it; everything is accessible from one system, which is great and has helped us so much. Having an overarching view of all of our sites without having to remote into a server to use a standalone product on that particular system is a huge benefit to us.

How do you use NetSupport Notify?It’s very much become part of our Disaster Recovery plan, our Emergency Evacuation procedure and our Bomb procedure. So if staff get a notification, they read it, act on it – it’s all part of the policy now, so Notify is embedded in all of our schools.

How do you use NetSupport Manager?Our helpdesk team use it daily for remote support – pushing out apps, doing registry fixes, things like that; it’s a really flexible solution.

Cambridge Meridian Academies TrustCase Study - Jonathan Emery

How does NetSupport DNA compare to previous solutions schools within the Trust have used? The Trust has taken over a number of schools. And each of those schools has had their own provision, each with different bits of

software – and NetSupport has replaced all of those. All of the feedback has been positive: everyone loves the new product much better than the old ones and it’s really improved our teaching and learning.

NetSupport DNA will help us to support the growth of CMAT by enabling us to manage assets more effectively and, more importantly, help the teacher in the classroom.

I would recommend NetSupport to another school or Trust. It has already saved us money. The IT team love it, the safeguarding team love it. It really has made a big difference to us.

“NetSupport DNA really has made a big difference to us.” – Jonathan Emery, Cambridge Meridian Academy Trust w

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+44(0)1778 382270 | sales@netsupportsoftware.co.ukNetSupport House, Towngate East, Market Deeping, Peterborough, PE6 8NE, United Kingdom

www.netsupportsoftware.com

All the elements for successful school IT management