What is All Access Rewards?

It’s our way of saying thank you to our customers and our communities

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Benefits

Aim to reward every kind of shopper!

eWallet Rewards

Points

Community Rewards

Digital Coupons

Power of 10

One Day Sale – Fantastic Friday

Online Account

Employee Only Benefits

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All Access Points

$1 = 1 All Access Point

When 500 points are accumulated in a calendar quarter, customers will receive a $5 All Access Reward

Provides small trip shoppers as well as large trip shoppers incentive to use card on every transaction

All Access points not totaling 500 will expire at the end of the quarter.

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eWallet Rewards

An All Access Reward balance on the eWallet brings customers back to our stores.

.30 cents of every dollar rewarded through the eWallet goes back to the company

Special savings and digital coupons can be loaded directly to the eWallet

All Access members can save up eWallet Rewards to spend on holidays, special occasions or when they need extra cash most!

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Community Rewards

Giving 1% back

Customers can designate one (1) local charity to receive a 1% donation of their qualifying purchases

Encourages community minded customers to use their All Access Card

Empowers organizations to get supporters to sign-up

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Store and manufacturer coupons available

Coupons loaded to card via customer’s online account

Redemption happens automatically in the lane

Cashier enforced no paper/digital coupon doubling

Digital Coupons

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Power of Ten

Customer’s rewarded for repeat purchase of selected items

Buy 10 times get the 11th free

All Access Rewards card keep track for you

Item selection

Vendor driven

Can change up to 4 times/year Quarterly cycles

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Special Events

Fantastic Fridays

“Home” Store Specific Sales

Sweepstakes

Communication

Email or Text Message

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Online Account Dashboard

Add digital coupons

Check points & eWallet balance

Review past shopping transactions

Add dependants

Manage personal information

Manage contact preferences

See Community Rewards contributions

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Employee Only Benefits

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Payday Perks

10% back on produce and private brands

Safety Awards

Gift card offers

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Customer Sign-up & Registration

Quick enroll

Guest Services

Online

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Quick Enroll - In Lane Activation Enroll a member at the POS with only a phone number In Lane Activation must be done as a separate transaction

Once the menu refreshes click on the QUICK ENROLL tab.

Once the menu refreshes click on the QUICK ENROLL tab.

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On the main menu, click MORE until you get to the ACCELITEC tab.

Quick Enroll - In Lane ActivationEnter the customers phone number including area code and press enter.

You will be prompted to Scan Tag. At this time you will scan the barcode on the back of the card.

You will see a dialog box appear with a “Enrollment Successful”. Press enter and you will be at the start of the next transaction.

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Quick Enroll - In Lane Activation

Majority of sign-ups

Customers must finalize sign-up

Online: Shopsmartfoods.com

Gorays.com

Myckm.com

In store: registration card to service counter

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Guest Services Enrollment

Set up a new customer

Complete quick enroll process

Replace a lost card

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Online Registration

New All Access member can fully complete registration online

Gorays.com

Shopsmartfoods.com

Myckm.com

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In-Lane Experience –Scanning a Card

The customer’s card can be scanned at any time during the order

Select the ALL ACCESS key on the main menu.

A dialog box will appear directing you to scan member card.

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In-Lane Experience –Scanning a Card

The customer name and wallet balance will appear in a box that automatically fades away allowing you to start scanning items in the order.

At the end of the order you will hit total and the digital wallettab will be available to select for the use of any available in-store credit. This is also when any coupons or special discounts come off the order.

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In-Lane Experience – Phone No.You can use the phone number that is tied to the member’s account to identify the customer in the lane if they do not have their ALL ACCESS card present. Once you select the ALL ACCESS tab on the main screen you will press the “7” key and enter.

Once the menu refreshes click on the QUICK ENROLL tab.

An “Enter Phone #” box will appear and you will ask the customer for the phone number tied to their account. Enter the phone number including area code into the box and press enter.

A dialog box will appear directing you to scan member card.

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In-Lane Experience – Phone No.Ask the customer their name if you do not know and select that customer to tie to the order.

Once selected a dialog box will appear asking you if the customer you selected is the correct customer. Simply follow the instructions.

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In-Lane Experience - Benefit Reminders

Once the menu refreshes click on the QUICK ENROLL tab.A dialog box will appear directing you to scan member card.

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What if there’s a problem?

Problem: I get the AI Offline Message A: It’s okay to complete the transaction. The data is

being collected and will be transferred when the system goes back online. Make sure to contact tech support though.

Problem: The register is running too slow to reasonable complete a timely transaction.

A: Contact our tech support

Problem: Our server crashed! A: Contact our tech support right away

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What if there’s a problem?

Problem: Customer’s card didn’t get scanned.

A: Make sure to get their phone number and receipt. Relay the information to your Manager, Assistant Manager or All Access Promoter. That staff member will ensure the customer gets credit for that transaction via Customer Manager

Problem: A discount or promotion didn’t apply correctly.

A: Contact Sara Towne at sara.towne@ckmarket.comor 541-412-0005

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Everything else

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FAQ

Q: Do I have to be an All Access Member? A: No. All of our customers receive the same sale price

in our stores. You do not need to be a member to get the sale price. However, if you choose to be a member, you will receive benefits like no other grocery store will provide.

Q: What if I lose my All Access Card? A: No worries. You can have your local store assign a

new card to your existing account. In the meantime continue to use your phone number tied to your account to earn rewards.

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FAQ

Q: How will guests without computers register?

A: Registration can occur at Guest Services or via the Call Center (541) 412-0005 if you do not have access to the internet either at home, work or a public building (library, coffee shop, etc.)

Q: Can family members have their own All Access Card?

A: Yes. In fact adding dependents is something we can easily do for any account. We can either assign dependents their own card of they can use the phone number associated with the account.

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FAQ

Q: Can I "cash out" my All Access Rewards eWallet balance?

A: Your All Access Rewards eWallet balance has no "cash" value, so it cannot be "cashed-out". You can use your All Access Rewards eWallet balance on any purchase in any C&K Market location. Use it when you want, on the products you want in store. The exceptions from purchase using your wallet balance are Lottery products, Money Orders, Western Union, UPS and other items prohibited by law.

Q: Can I use a portion of my All Access Wallet credit?

A: Yes, you can use a portion of your wallet or the whole thing – you decide when and how.

Q: Returns – will in-store returns continue to be handled at Guest Services?

A: In-store will not change. Items can still be taken to the Guest Service counter for individual attention.

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Customer Manager

Web Based

Enroll a New Member

Complete In-Lane Activation Enrollment

Adding Dependents

Customer Service Requests

Manage Employee Accounts

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