&ALL 2018 & SPRIN' 2019 Training · Page 2 San Mateo County HR - Training & Development Course and...

F a l l 2 0 1 8 & S p r i n g 2 0 1 9 P a g e 1

San Mateo County Human Resources Department

Training and Development

Visit http://hr.smcgov.org/training for more information

FALL 2018 & SPRING 2019

Training

P a g e 2 S a n M a t e o C o u n t y H R - T r a i n i n g & D e v e l o p m e n t

Course and Competency Grid

FALL 2018 and SPRING 2019

Course Titles Competencies

Career/ Life Planning

Career Planning and Development (For Any Employee) x x x x xNetworking for Success (For Any Employee) x x x x xNuts and Bolts of Applying for a County Position (For SM County Employees Only) x xPresenting Yourself Effectively in a Civil Service Interview Process (For Any Employee) x x x x x xStepping Up and Leading Up Academy (For SM County Employees Only) x x x x x

Computer Training

Excel Introduction 2013/2016 (For Any Employee) - NEW xExcel Intermediate 2013/2016 (For Any Employee) - NEW xExcel Advanced 2013/2016 (For Any Employee) - NEW xExcel Calculations 2013/2016 (For Any Employee) - NEW xGetting Up to Speed with PowePoint 2013/2016 - Introductory Course (For Any Employee) - NEW xPowerPoint Intermediate/Advanced 2013/2016 (For Any Employee) - NEW xOneNote 2013/2016 Quick Start (For Any Employee) - NEW xOutlook Essentials 2013/2016 (For Any Employee) - NEW xSkype for Business (For Any Employee) xWord Introduction 2013/2016 (Any Employee) - NEW xWord Intermediate 2013/2016 (For Any Employee) - NEW xWord Advanced 2013/2016 (For Any Employee) - NEW x

Customer Service

Active Listening (For Any Employee) x x x x x xConflict Resolution: Dealing with Difficult People (For Any Employee) x x x x x xExceptional Customer Service: Putting People First in the Public Sector (For Any Employee) x x x x x xPowerful Telephone Skills (For Any Employee) x x x x x xServing Multi-Generation Customers (For Any Employee) x x x xThe Customer Care Approach to Customer Service (For Any Employee) x x x x

Disaster Service Preparedness

ICS-100 and IS-700 (For SM County Employees Only) x

Diversity/Cultural Competency

How to Thrive in a Changing, Diverse Workplace: Essential Strategies Every Supervisor/Manager

Should Know (For Supervisors and Managers)x x x x x x x

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Course Titles CompetenciesDiversity / Cultural Competency (Cont.)

Recognizing and Valuing Our Differences (For Any Employee) x x x x x xWorking with Multi-Generations at the Workplace (For Any Employee) x x x x x x x x

Essential Supervisor Skills (ESS)

Essential Supervisor Skills - Coaching for Performance and Development x x x x x x xEssential Supervisor Skills - Providing Effective Feedback to Guide Performance x x x x x xEssential Supervisor Skills - Setting Goals to Achieve Performance and Development x x x x xEssential Supervisor Skills - Preparing Meaningful Performance Evaluations x x x x x

Finance and Administration (* Online)

LMS Basics (For LMS Administrators Only) xLMS Advanced (For LMS Administrators Only) xOHC - Hiring Manager/Approver Training (For SM County Hiring Managers/Supervisors Only) xOHC - HR Liaison Training (For SM County Payroll/Personnel Staff Only) x* Workday Employee Self-Service (For SM County Employees Only) x* Workday: Reports (For SM County Employees Only) x* Workday Supervisor/Manager Self-Service (For SM County Employees Only) x

HR Management

Communicating Expectations (For SM County Supervisors and Managers Only) x x x x x xDifficult Conversations (For SM County Supervisors and Managers Only) x x x x xEffective 1:1 Meetings (For SM County Supervisors and Managers Only) x x x x x xEmployee Documentation (For SM County Supervisors and Managers Only) x x x x xHiring, Building & Retaining a Skilled Workforce (For SM County Supervisors and Managers Only) x x x x x x x x xHR Basics (For SM County Supervisors and Managers Only) x x x

Labor Relations (For SM County Supervisors and Managers Only) x x xManaging Absenteeism (For SM County Supervisors and Managers Only) x x x xManaging Disabilities in the Workplace (For SM County Supervisors and Managers Only) xRisk Management for the Supervisor/Manager (For SM County Supervisors and Managers) xSupervisor's Guide to Progressive Discipline (For SM County Supervisors and Managers Only) x x x x x x x x xWorkers' Compensation (For SM County Supervisors and Managers Only) x

Leadership Development

ABCs of Supervising Others (For Leads, Supervisors, and Managers) x x x x x xBuild Productive Teams through Improved Communication (For Leads, Supervisors, and Managers) x x x x

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Leadership Development (Cont.) (* Online)

Building and Cultivating Trust for Leaders (For Supervisors and Managers) x x x x x x x x x x* Cal- ICMA Webinar: Recognize and Eliminate Bias: Keys to Being a Better Leader and Team Player x* Cal-ICMA Webinar: Taking Smart Risks and Rebounding from Setbacks x* Cal- ICMA Webinar: Gaining Project Support from Your Team, Elected Offic ials, and the Public xChange and Innovation (For Supervisors and Managers) x x x x x x x x x xChange Leadership (For Any Employee) x x x x x x x x x x x x x xCoaching Others to Manage Conflict (For Leads, Supervisors, and Managers) x x x x x x x x x x xCreating Successful Staff Retreats (For Supervisors and Managers) x x x x x x x x* Effective Communication for Supervisors (JJ Keller) (For SM County Supervisors Only) x x x x x xFacilitation and Meeting Management (For Supervisors and Managers) x x x x x x xHow to Keep Your Employees Involved and Engaged (For Supervisors and Managers) - NEW x x x x x x x x x* Leadership Advantage 3.0 (For SM County Supervisors and Managers) xLeadership Basics (For Leads, Supervisors, and Managers) x x x x x x xLeading Multi-Generation Teams (For Any Employee) x x x x x xLeading Today's Workforce through Motivation and Engagement (For Supervisors and Managers) x x x x x x x x x xPolitical Astuteness/Savvy (For Leads, Supervisors, and Managers) x x x x x x x x xSkills for Collaborative Leadership (For Any Employee) x x x x x x x x xSupervision 101: What All New Supervisors Need to Know (For Newly Appoint ed Leads, Supervisors, and Managers) x x x x x x x x x x x x x x x* Team Building for Supervisors (JJ Keller) (For SM County Supervisors Only) x x x x x x x

Professional Development (* Online)

Advanced Facilitation (For Supervisors and Mangers) x x x x x xBasic Facilitation (For SM County Supervisors and Managers Only) x x x x xBuilding Effective Workplace Relationships (For Any Employee) x x x x x xCommunication and Conflict Resolution: The Basics (For SM County Employees Only) - NEW x x x x x x x x xCredibility: How to Earn and Keep It (For Any Employee) x x x x x x x xDecision-Making Skills - Adapting to Uncertainty (For Any Employee) x x x x x x xDecisiveness (For Any Employee) x x x xDevelop as a Professional (For Any Employee) x x x x xDeveloping Effective Project Proposals & Workplans (For Project Managers) x x x x x x xDeveloping Your Emotional Intelligence for Greater Success (For Leads, Supervisors, and M anagers) - N EW x x x x* Effective Communication for Employees (JJ Keller) (For SM County Employees Only) xEffective Public Speaking (For SM County Employees Only) x x

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Professional Development (Cont.) (* Online)

Emotional Intelligence Skills Training (For Any Employee) x xEnhancing Trust by Communication with Tact and Professionalism (For Any Employee) - NEW x x x x xEssentials of Project Management (For Any Employee Who Manages Projects) x x x x x x x x x x x xHow to Be Happier at Work (For Any Employee) - NEW x x xLeading Positive Change (For Any Employee) x x x xManaging Pressure and Maintaining Balance (For Any Employee) - NEW x x x xManaging Up (For Any Employee) - NEW x x x x xManaging Your Change (For Any Employee) x x x x x xMastering the Communication Process (For Any Employee) x x xMaximizing Your Personal Effectiveness (For Any Employee) x x x xMeetings Made Fun and Easy (For Any Employee) x x x x x x x x xRelationship Management (For Any Employee) x x x x x xResolving Conflict with Difficult Personalities (For Any Employee) x x x x x x x xStrategies for Changing Times (For Any Employee) x x x x x x xTaking the Step Up to Supervisor (For Any Employee) x x x x x x x x* Team Building for Employees (JJ Keller) (For SM County Employees Only) xTime Management (For Any Employee) x x x x x

Safety (* Online)

Conducting Facility Safety Inspections (For Any Employee) xErgonomics for Department Ergonomics Coordinators (For SM County Department Ergonomic

Coordinators Only)x

Ergonomics for Supervisors and Managers (For Supervisors and Managers) xFire Prevention and Fire Extinguisher Use (For Any Employee) x* Health and Safety - Online Package (For SM County Employees Only) xSupervisor Safety Responsibilities (For Supervisors and Managers) x

Written Communication

Better Reading and Writing (For Any Employee) xBusiness Writing Basics (For Any Employee) xDelivering Customer Service in Writing (For Any Employee) x x x xEditing and Proofreading (For Any Employee) xGet to the Point! (For Any Employee) x x x

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Writ ten C o mmunicat io n

Write Right! Baseline Business Writing Skills (For Any Employee) x x

Safety

34-Hour Restart for Property-Carrying CMVs (For Any Employee) xAccident Investigation (For Any Employee) xAerial Lifts in Industrial and Construction Environments (For Any Employee) xAir Brakes - Master Driver (For Any Employee) xArc Flash/Arc Blast Awareness & Safety (For Any Employee) xAsbestos Awareness (For Any Employee) xBack Safety (For Any Employee) xBack Safety: Keep Your Back in Action (For Any Employee) xBacking: Tractor-Trailers (For Any Employee) xBloodborne Pathogens in First Response Environments (For Any Employee) xBloodborne Pathogens in Healthcare Facilities (For Any Employee) xBloodborne Pathogens: For Industrial Facilities (For Any Employee) xBloodborne Pathogens: Safety in the Workplace xCargo Securement Flatbeds (For Any Employee) xCaught-In or -Between for Construction: Focus Four Hazards xCity Driving - Master Driver (For Any Employee) xCMV Driver Basics (For Any Employee) xCold Stress (For Any Employee) xCompressed Gas Cylinders (For Any Employee) xComputer Workstation Safety (For Any Employee) xConfined Spaces: Entry Team Training - Construction Activities xConfined Spaces: Entry Team Training - Maintenance Activities xCoupling and Uncoupling - Master Driver xCrane Safety (For Any Employee) xCranes & Derricks for Construction (For Any Employee) xCrystalline Silica Awareness for Construction (For Any Employee) xCrystalline Silica Awareness for General Industry (For Any Employee) xCSA: Know the BASICs (For Any Employee) xDealing with Hazardous Spills (For Any Employee) x

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Safety (Online T raining) - JJ Keller (C o nt inued)

Defensive Driving - EYE ON (For Any Employee) xDefensive Driving for Light & Medium Duty Vehicles (For Any Employee) xDistracted Driving (For Any Employee) xDriver Qualif ication Training for Managers (For Any Employee) xDriver Vehicle Inspections: The Complete Process (For Any Employee) xDriving Safety (For Any Employee) xDriving Training Series: Accident Procedures xDriving Training Series: Driving Techniques xEffective Communication for Employees (For Any Employee) x x x xEffective Communication for Supervisors (For Supervisors and Managers Only) x x x xElectrical Safety in the Laboratory (For Any Employee) xElectrical Safety: Training for Unqualif ied Employees (For Any Employee) xEletrocution for Construction: Focus Four Hazards (For Any Employee) xEmergency Maneuvers: Driver Training Series (For Any Employee) xEmergency Planning (For Any Employee) xEmergency Preparedness & Response (For Any Employee) xErgonomics: Industrial (For Any Employee) xErgonomics: Office (For Any Employee) xExcavations for Construction (For Any Employee) xExtreme Weather Driving: Driver Training Series (For Any Employee) xFall Protection xFall Protection: Workplace Safety (For Any Employee) xFalls for Construction: Focus Four Hazards (For Any Employee) xFire Extinguisher Use (For Any Employee) xFire Prevention & Response (For Any Employee) xFirst Aid (For Any Employee) xFirst Aid Basics (For Any Employee) xFixed Object Collissions: Driver Training Series (For Any Employee) xFlammables and Explosives in the Laboratory (For Any Employee) xForklife Operator Safety Training (For Any Employee) xForklife Operator Safety Training for Construction (For Any Employee) x

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Forklift/Pow ered Industrial Truck Safety (For Any Employee) xForklifts: Ultimate Hazard Perception Challenge - Advanced Safety Aw areness (For Any

Employee)

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Forklifts: Ultimate Hazard Perception Challenge: Basic Safety Aw areness (For Any Employee) x

Forklifts: Ultimate Hazard Perception Challenge: Intermediate Safety Aw areness (For Any

Employee)

x

GHS Container Labeling for Construction (For Any Employee) xGHS Container Labeling for General Industry (For Any Employee) xGHS Safety Data Sheets for Construction (For Any Employee) xGHS Safety Data Sheets for General Industry (For Any Employee) xGHS Safety Data Sheets in the Laboratory (For Any Employee) xHand & Foot Protection: PPE Workplace Safety (For Any Employee) xHand and Pow er Tools for Construction (For Any Employee) xHand and Pow er Tool Safety (For Any Employee) xHandling Compressed Gas Cylinders in the Laboratory (For Any Employee) xHazard Communication in Auto Service Facilities (For Any Employee) xHazard Communication in Cleaning and Maintenance Facilities (For Any Employee) xHazard Communication in Construction Environments (For Any Employee) xHazard Communication in Healthcare Facilities (For Any Employee) xHazard Communication in the Hospitality Industry (For Any Employee) xHazCom: What You Need to Know (For Any Employee) xHazmat Endorsement Practice Test (For Any Employee) xHazmat General Aw areness (For Any Employee) xHazmat: Highw ay Transportation Driver Training (For Any Employee) xHazmat: Labeling (For Any Employee) xHazmat: Loading/Unloading & Load Segregation (For Any Employee) xHazmat: Marking (For Any Employee) xHazmat: Packaging (For Any Employee) xHazmat: Placarding (For Any Employee) xHazmat: Reporting an Incident (For Any Employee) xHazmat Security Aw areness & Safety (For Any Employee) x

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Hazmat: Shipping Papers (For Any Employee) xHazmat: The Hazardous Materials Table (For Any Employee) xHAZWOPER: Accidental Release Measures and Spill Cleanup Procedures (For Any Employee) xHAZWOPER: Air Monitoring and Medical Program (For Any Employee) xHAZWOPER: Confined Space Entry (For Any Employee) xHAZWOPER: Dealing With The Media In Emergency Situations (For Any Employee) xHAZWOPER: Decontamination Procedures (For Any Employee) xHAZWOPER: Electrical Safety in HAZMAT Environments (For Any Employee) xHAZWOPER: Emergency Response and Decontamination (For Employees) xHAZWOPER: Exposure Monitoring and Medical Surveillance (For Any Employee) xHAZWOPER: Fire Prevention (For Any Employee) xHAZWOPER: Handling Hazardous Materials (For Any Employee) xHAZWOPER: Hazard Recognition (For Any Employee) xHAZWOPER: HAZMAT Labeling (For Any Employee) xHAZWOPER: Heat Stress (For Any Employee) xHAZWOPER: Introduction to HAZWOPER for Waste Site Workers (For Any Employee) xHAZWOPER: Introduction to HAZWOPER Retraining (For Any Employee) xHAZWOPER: Medical Surveillance Programs (For Any Employee) xHAZWOPER: Monitoring Procedures and Equipment (For Any Employee) xHAZWOPER: Personal Protective Equipment (For Any Employee) xHAZWOPER: Personal Protective Equipment and Decontamination Procedures (For Any Employee) xHAZWOPER: PPE and Other Hazard Control Measures (For Any Employee) xHAZWOPER: Respiratory Protection (For Any Employee) xHAZWOPER: Safety Data Sheets in HAZWOPER Environments (For Any Employee) xHAZWOPER: Safety Orientation (For Any Employee) xHAZWOPER: The Emergency Response Plan (For Any Employee) xHAZWOPER: The Site Safety and Health Plan (For Any Employee) xHAZWOPER: Understanding Chemical Hazards (For Any Employee) xHAZWOPER: Understanding HAZWOPER (For Any Employee) xHAZWOPER: Work Practices and Engineering Controls (For Any Employee) xHead, Eye, & Face Protection: PPE Workplace Safety x

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Health Hazards for Construction (For Any Employee) xHearing Protection: PPE Workplace Safety (For Any Employee) xHeat Stress (For Any Employee) xHot Work Safety Operations Training (For Any Employee) xHours of Service for the Oil and Gas Industry (For Any Employee) xHours of Service: Driver Training xHousekeeping & Maintenance xHydrogen Sulf ide for General Industry (For Any Employee) xHydrogen Sulf ide for Oil & Gas (For Any Employee) xIndoor Air Quality (For Any Employee) xInjury Prevention for Drivers (For Any Employee) xIntro to GHS (Globally Harmonized System) for Construction (For Any Employee) xIntro to GHS (Globally Harmonized System) for General Industry (For Any Employee) xLaboratory Ergonomics (For Any Employee) xLaboratory Hoods (For Any Employee) xLadder Safety (For Any Employee) xLockout/Tagout: Put a Lock on Hazardous Energy (For Any Employee) xMachine Guard Safety (For Any Employee) xMaterials Handling Safety (For Any Employee) xMaterials Handling, Storage, Use & Disposal for Construction (For Any Employee) xMotorcoach: Defensive Driving (For Any Employee) xMotorcoach: Vehicle Inspections (For Any Employee) xMotorized Pallet Jacks: Safe Operation (For Any Employee) xNight Driving: Driver Training Series (For Any Employee) xOffice Safety (For Any Employee) xOrientation to Laboratory Safety (For Any Employee) xOSHA Formaldehyde Standard (For Any Employee) xOSHA Recordkeeping for Employees (For Any Employee) xPattern Driving - Master Driver (For Any Employee) x

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Personal Protective & Lifesaving Equipment for Construction (For Any Employee) x

Personal Protective Equipment (For Any Employee) x

Personal Protective Equipment: Employee Essentials (For Any Employee) x

Planning for Laboratory Emergencies (For Any Employee) x

Preventing Contamination in the Laboratory (For Any Employee) x

Prohibiting the Coercion of CMV Drivers (For Any Employee) x

Pulling Doubles (For Any Employee) x

Rear End Collisions - Master Driver (For Any Employee) x

Respiratory Protection and Safety (For Any Employee) x

Respiratory Protection: PPE Workplace Safety (For Any Employee) x

Rigging Safety (For Any Employee) x

Right Turns / Left Turns / Intersections (For Any Employee) x

Roadside Inspections: A Driver's Guide (For Any Employee) x

Rural Driving - Master Driver (For Any Employee) x

Safe Handling of Laboratory Glassware (For Any Employee) x

Safety Audits (For Any Employee) x

Safety Orientation (For Any Employee) x

Safety Showers and Eye Washes (For Any Employee) x

Safety Showers and Eye Washes in the Laboratory (For Any Employee) x

Scaffolds for Construction (For Any Employee) x

Scissor Lifts in Industrial and Construction Environments (For Any Employee) x

Slips & Trips for Construction (For Any Employee) x

Slips & Trips: Workplace Safety (For Any Employee) x

Slips, Trips, and Falls (For Any Employee) x

Slips, Trips, and Falls: Hazard Perception Challenge (For Any Employee) x

Speed & Space Management (For Any Employee) x

Stairways & Ladders for Construction (For Any Employee) x

Stairways & Ladders: Workplace Safety (For Any Employee) x

Struck-By for Construction: Focus Four Hazards (For Any Employee) x

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Team Building for Employees (For Any Employee) x

Team Building for Supervisors (For Any Employee) x

Tuberculosis in Institutional Environments (For Any Employee) x

Tuberculosis in the First Responder Environment (For Any Employee) x

Tuberculosis in the Healthcare Environment (For Any Employee) x

Welding Safety (For Any Employee) x

Wellness and Fitness (For Any Employee) x

Winter Safety (For Any Employee) x

Working w ith Lead Exposure in Construction Environments (For Any Employee) x

Working w ith Lead Exposure in General Industry (For Any Employee) x

Skillso ft Online T raining

Adding Lists and Objects in Word 2013 x

Adjusting Document View s and Customizing the Appearance of Word 2013 x

Adobe Acrobate DC Fundamentals x

Adobe Acrobat Pro XI Fundamentals x

Adobe Photoshop CC 2015 Basics x

Adobe Reader X x

Advanced Formats and Layouts in Excel 2013 x

Advanced Formatting in Word 2013 x

Advanced Formulas and Functions in Excel 2013 x

Advanced Slide Show Tools in Pow erPoint 2013 x

Advanced Table Customization in Word 2013 x

Animations and Media in Pow erPoint 2013 x

Configuring Pages, Sites, and Content in SharePoint 2013 x

Creating and Customizing Visual Elements in Excel 2013 x

Creating Presentations in Pow erPoint 2013 x

Creating Workbooks, Worksheets, and Data in Excel 2013 x

Customizing Document Layout in Word 2013 x

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Skillso ft Online T raining (C o nt .)

Customizing Options and View s in Excel 2013 x

Data Search, Data Validation, and Macros in Excel 2013 x

Editing and Formatting in Word 2013 x

Enhancing Pow erPoint 2013 Presentations x

Finalizing a Pow erPoint 2013 Presentation x

Formatting Cells and Worksheets in Excel 2013 x

Formatting Data in Excel 2013 x

Formatting Email and Configuring Message Options in Outlook 2013 x

Getting Started w ith Microsoft OneNote 2013 x

Inseting and Formatting Graphics in Word 2013 x

Management and Customization in Outlook 2013 x

Managing Email in Outlook 2013 x

Manipulating Data in Excel 2013 x

Navigating and Review ing Documents in Word 2013 x

OneNote 2013 Integration w ith Other Microsoft Applications x

Performing Basic Tasks in Word 2013 x

Performing Calculations Using Functions in Excel 2013 x

Presenting Data in Tables and Charts in Excel 2013 x

Presenting Data Using Conditional Formatting and Sparklines in Excel 2013 x

Reference Tools and Mail Merge in Word 2013 x

Saving and Printing Data in Excel 2013 x

Scheduling w ith Appointments, Events, and Tasks in Outlook 2013 x

Setting Up a Project in Project 2013 x

Sharing and Collaboration in Word 2013 x

Sharing, Printing, Protecting and Delivery Presentations in Pow erPoint 2013 x

Structuring a Document in Word 2013 x

Using Pivot Tables, PivotCharts, and Advanced Charts in Excel 2013 x

Using Tables in Word 2013 x

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Skillso ft Online T raining (C o mputer) (C o nt .)

Working w ith Adobe Acrobat DC x

Working w ith Email in Outlook 2013 x

Working w ith Meetings in Outlook 2013 x

Skillso ft Online T raining (C usto mer Service)

Communicating Effectively w ith Customers x x x x x x

Interacting w ith Customers x x x x x x

Skillso ft Online T raining (Leadership D evelo pment)

Assessing Your Ow n Leadership Performance x x

Becoming an Inspirational Leader x x x

Building Your Professional Netw ork x x

Confronting Your Assumptions x x x

Facilitating Sustainable Change x x

Forging Ahead w ith Perseverance and Resilience x x x x x

Solving Problems: Framing the Problem x x x x

Strategies for Building a Cohesive Team x x x

Thinking Strategically as a Manager x x x

Unleashing Personal and Team Creativity x x

Skillso ft Online T raining (P ro fessio nal D evelo pment)

Administrative Support: Interacting Effectively w ith Colleagues x x x x

Administrative Support: Working in Partnership w ith Your Boss x x x x x x

Be a Better Listener x x x x x

Becoming an Accountable Professional x x x x

Being an Effective Team Member x x x x x

Effective Team Communication x x x x

Emotional Intelligence: Applying EI at Work x x x x x

Emotional Intelligence: Being Aw are of the Emotions of Others x x

Emotional Intelligence: Building Self-Management Skills x x x x

Emotional Intelligence: Ow ning Your Emotions x x x

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Skillso ft Online T raining (P ro fessio nal D evelo pment) (C o nt .)

Ensuring Onboarding Success X X

Leverating Emotional Intelligence X X

Make the Time Your Need: Get Organized X X X X

Maximizing Your Productivity by Managing Time and Tasks X X X X

Organizing Your Email X

Planning Meetings Fit for Purpose X X

The Building Blocks of Building Trust X X X

Uncovering and Utilizing Your Talents and Skills X X X

Writing and Preparing an Effective Speech X X X X

Skillso ft Online T raining (Writ ten C o mmunicat io n)

Abbreviating, Capitalizing, and Using Numbers X X

Audience and Purpose in Business Writing X X X X X

Clarity and Conciseness in Business Writing X X X

Creating Well-Constructed Sentences X X

Editing and Proofreading Business Documents X X

Getting the Details Right: Spelling Basics X X

Improving Your Reading Speed and Comprehension X X

Improving Your Technical Writing Skills X X

Troublesome Words and Phrases: Common Usage Mistakes in Writing X X

Using Punctuation Marks X X

Using the Parts of Speech X X

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If you want to develop or strengthen a particular Core

Competency, please review our Competency Grid to see what

sessions address the area(s) you are looking to enhance.

Although there are numerous and unique core competencies

for each of our jobs, the following core competencies are

intentionally broad to address most, if not all, positions:

Customer-Focused: Proactively seeks and finds ways to provide

the highest standards of service.

Technically Knowledgeable: Possesses knowledge, skills, and

abilities necessary to accomplish a specific task, job, or

function.

Problem-Solver and Decision-Maker: Demonstrates a broad

repertoire of ways to think about, understand, and creatively

handle complex ideas, problems, and situations.

Planner and Organizer: Proactively develops and ensures the

smooth implementation of short and long-range goals and

objectives.

Interpersonally Effective: Creates and sustains positive working

relationships.

Effective Communicator: Demonstrates open, honest, and

respectful written and verbal communication.

Team-Builder: Unites a group of people and motivates them

towards a defined mission, goal, and objective.

Initiator/Change Agent: Is proactive and self-starting by seizing

opportunities and originating action to achieve goals.

Know Your Core Competencies!

Innovator: Generates and recognizes creative solutions in

varying work situations.

Flexible/Adaptable: Maintains effectiveness in varying work

environments where circumstances and priorities are changing.

Accountable: Takes responsibility and ownership for a problem,

project, or issue.

Skill and Career Development Coach: Assesses and develops

both the strengths and needs of the individual and the team,

including developing and preparing staff for promotion.

Politically Astute: Considers probable support or opposition to

ideas or actions based on political interest and constraints.

Resilient: Maintains high performance and composure under

pressure, opposition or criticism.

Results-Oriented: Productively focuses time and resources on

activities to produce quality results.

Ethical: Maintains and promotes individual and organization

integrity and values in conduct of all activities.

Strategic Thinker: Views events and possibilities from multiple

perspectives. Understands the bigger picture and the

interdependencies and effects of other systems.

A Core Competency is a knowledge, skill or

ability that contributes to the successful

completion of a task on the job.

&ALL 2018 & SPRIN' 2019 Training · Page 2 San Mateo County HR - Training & Development Course and...

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