Decision Matrix for Alfresco Enterprise or Community & Traditional ECM

Why Alfresco?

What makes Alfresco different?

Which ECM solution is right for me?

2

Enterprise Principles

● Offer Commercial Service Level Agreements (SLA’s)

● Enterprise customers receive fixes as a priority

● Extensions and integrations to proprietary products are part of Enterprise

● Extensions to manage or monitor highly-scalable or highly available systems are part of Enterprise

● http://newton.typepad.com/content/2009/03/building-a-stronger-open-source-product.html

ECM Requirements4

Traditional ECM

Alfresco Enterprise

Alfresco Community

Stability Daily Build

Agreed SLA’s Forums

Platform Support (Limited) Open Source

Scalability / Availability

Sys Config & Mmgt Storage Policies Indemnity / Warranty Lower Cost (Upfront &

High)

Enterprise Adoption (Limited) Open Process (Closed)

Agreed SLA’s

• No Alfresco SLAo Community Forums

• No Alfresco SLAo Self or Community Fixo Wait for code role up

• None Provided

• Wiki Documentation

• None Provided

• Access to Community Edition

• Supporto Contractual SLA’s (Gold, Platinum, &

Diamond)o Guaranteed availability of resourceso Call tracking and bug prioritisation

• Bug trackingo Bug fixing / Service packso Patch distribution (with back porting)

• Support Portal

• Enterprise Documentation

• Indemnity and Warranty

• Access to Enterprise Edition

Alfresco Community

5

Alfresco Enterprise

World Wide SupportFollow the Sun

6

Maidenhead SydneyAustin

Support Portal

• Licences• Systems

Heartbeat• Proactive

Notification• Documentation

o Support Handbooko Enterprise

Documentation

• Knowledgebase• Search

7

Platform Support

• OS - Linux, Windows, Solaris

• Data Base - MySQL, Oracle, PostgreSQL, MSSQL Server, DB2

• Application Server - Tomcat, JBoss, Oracle, Weblogic, Websphere

• Authentication - Alfresco, OpenLDAP, NTLM, Sun One Directory Server, Active Directory, Kerberos, JASS

• Browser - Firefox, IE, Safari

• OS - Linux

• Data Base - MySQL

• Application Server – Tomcat

• Authentication - Alfresco, OpenLDAP

• Browser - Firefox

• Community Edition

8

• Enterprise Edition

Scalability and Availability

9

• Easy to configure clustering

• Configure system for:o Horizontal = Lower

costo High availabilityo Scalability

• Clustering

Administration System Management

10

• Administration and Monitoring for production systems

• Supports JMX standard. Supports most JMX clients

o Jconsole (ships with JDK), Hyperic, HO OpenView

• Monitoro Database connectionso Memory usageo Alfresco Subsystems

• JMX Monitoring

Administration System Configuration

11

• Alfresco Subsystemso Authenticationo Synchronization for User

Directory Integrationo File Server (inc. CIFS, FTP

and NFS)o Transformation Service

(i.e. OpenOffice, ImageMagick)

o IMAP Servero WCM Deployment

Receiver

• Cluster aware

• Runtime Administration

Start, Stop and Configure subsystems – without shutting down Alfresco

Administration System Management

• Report on on comprehensive environment, installation and configuration data

• Diagnostic Dumpo Issue resolutiono Communicate with

support

• SystemReporting

12

• Run time index check

• Check for consistence

• Fix errors on the fly

• No server restarts required

• Indexing Check

Minimize downtime, easier troubleshooting, lower internal maintenance and support costs.

Storage Policies

• AKA Information Lifecycle Management (ILM)

• Dynamic storage based on business policies / lifecycle ruleso i.e. Current versions on

fast (expensive) drive. Superseded versions on slower (cheaper) drives.

o Define business rules

• Reduced cost without impacting performance

13

SSD$$$

FC Drives

$$

SATADrive

$

Policy Rules

Policy Rules

Open Process

14

• Kofax Release Script

• Capture paper documents

• Supports both adhoc and bulk scanning

• Full document profilingo Metadata tagging and

validationo Integration to pull meta data

from external databases

• Production Scanning

Alfresco Enterprise

• Designed to be the lowest cost way to rollout to the Enterprise

• Alfresco is in a unique position to offer this serviceo Skills – We developed 95% of the producto Customer Base – We can offer this level of

service at the lowest cost due to the size of our customer base

• Certified Partner Network

15

Health Warning

Uncertified Systems Integrator

+Community

=High Risk & High

Cost

16

EnterpriseEdition

Supported Solution

Mission Critical

Patches and Updates

Production Deployment

Certified Partners

Open Source

Which ECM Solution?17

Community Edition

Free Solution

Non-Mission Critical

Have Time/Skill to Fix Issues

Review Next Enterprise Version

Open Source

The open platform forsocial content management.