Workflow in the Cloud: How to leverage inexpensive Internet services to make your customers love you

Chuck GehmanAleyant System Luncheon Print13 Chicago

Introduction

· Free and cheap· Truly useful, free and cheap applications that you can

use daily to improve your interactions with customers

· Better· Are you doing things “the way you always have”, and

ignoring possibly better alternatives?

· Modern· These days, just because something is free, doesn’t

mean it can’t dramatically improve your business

Google Applications

· Sharing and Collaboration· Documents, Spreadsheets, Presentations, Wikis

· Plans, training, proofs, presentations, AND DATA– you name it

· Gmail· Do you run your own mail server?

Google Applications

· Hangouts· Have you done video conferencing with your

customers?· What about screen sharing?· How about between employees?

Content and Social

· Blogspot· Twitter· LinkedIn

Google Voice

· Are you “always on”?

Mailchimp

· Funny name- yes

· Funny service- no, it’s dead serious

SurveyMonkey

· Another important Monkey· For you· For your

customers

Asana

· Asana· Truly robust project management, without

the gantt charts

Dropbox

· Ubiquitous· Not free· An amazing

collaboration tool

Namecheap

· Collect domain names?

Freeconference.com

· How can it be free?

GIMP

· Does anyone love Adobe anymore?

Odesk

· Need programming or design?

CutePDF

· And other PDF tools

All the web stuff

One more cool thing…

Summary

· Free and cheap is incredibly valuable in the

Internet world in 2013

· Start experimenting with these tools internally,

and then see how you can use them with

customers

· You’ll never look back!