Alcatel-Lucent Alcatel-Lucent IP Telephony Demo IP Telephony Demo

Metropark TimelineMetropark Timeline

20031985 1993 1994 1996 2000 2005 2007

Unitel Communications is launched after IBM

purchases ROLM

Metropark Servicesstarts as full service data

delivery consulting agency

1990

Unitel and MetroServ merge to become

Metropark Communications

Metropark purchases PMRN Engineering

Metropark purchases CDN Consulting

Metropark purchases BC Data & PC

Metropark partners with NBX CORP

Metropark partners with 3Com Corp

Metropark launches NBX HelpDesk w/ offices in NJ, CA, AZ, FL, WA,

Metropark purchases nonet ISP & IntenseNet

ISP

Metropark launches WiredWireless LLC

Metropark launches VoIP Software Co.

Metropark top honors & awarded Gold Elite

Metropark opens Chicago & Virginia Branch Offices and

Partners with Alcatel Lucent

Metropark launches Vendor Consolidation

Program

1925 1947 1954 1958 1962 1963 1972 1979 1988 1999 2000 20051940

Facsimile

Transistor

First Cellular Network

Solar Cell

The LASER

Digital Transmission of Voice

T1 is invented

TouchTone Telephone

UNIX and C invented

Single Chip DSP

Trans Atlantic Fiber

SoftSwitch

Binary Computer

Mobile Phone

Digital Cellular

Wireless LAN

30,000th Patent

A company you can TRUST

A True Leader

+10 million people use Alcatel-Lucent OmniPCX

Office

+10 million people use Alcatel-Lucent OmniPCX

Office

+ 400 000 companies have chosen Alcatel-Lucent

OmniPCX Office

+ 400 000 companies have chosen Alcatel-Lucent

OmniPCX Office

• Modular, scalable & easy expansion• Flexible solution• Feature-rich (call-by-name, conference… )

• Open communication server• Call-by-name: 3,000 names directory• 60 min integrated voicemail, 2 ports• 2 min customized music on hold• 2 system languages• Automatic Route Selection: ARS• Up to 200 Softphone PIMphony basic• Personal assistant

ISDN/PSTN

IP

Internet

Advanced Call Server

• Voicemail capacity & features• Up to 10 min music on hold• Automated attendant• Intelligent greetings• On-site DECT or WiFi mobility

• PIMphony Pro & Team• Collaboration & off-site mobility services• with Extended Communication Server• LAN switching & WiFi infrastructure

Phone Attendant Console

• High end digital station• Internal and external call monitoring• 8 attendant groups• 8 attendants in a group• Internal or external forwarding

•Digital add-on modules (direct supervision)• Headsets•PC-based attendant console

• Professional welcome• Easy to manage and to understand• Ergonomically enhanced• Easy to use

PC-based Attendant Console

• PIMphony attendant• Up to 15 inbound simultaneous calls managed• One click transfer• Text messages• Deflect transfer to voicemail• Contact card screen pop• Multi-site supervision & management screen• Rich extension information status• Centralized phonebook for up to 10 sites

• Digital add-on modules (direct supervision)• Headsets

• Professional welcome for high traffic• Single receptionist for multi-sites• PC-based ergonomics and efficiency

9 SERIES digital phones 8 SERIES IP Touch phones

9 SERIES digital phones for traditional telephony8 SERIES IP Touch phones for IP Telephony

• 8 & 9 SERIES phones• Adjustable graphical display, color on 4068• 1x20 character display (4008, 4018/19)• Alphabetical keyboard, dial by name• Direct access to directory• Direct access to mail box• Hands free, loudspeaker, mute key• Redial key• Programmable shortcut keys

• Both local and remote powering - Remote powering over future-proof to have only one wire• Additional Ethernet port with switch - To connect a PC on the same cabling - Except on 4008• Quality of service - Layer 2 / Layer 3 Qos

On-site Voice Mobility

• Indoor and outdoor mobility with multi-cell, roaming, handover and security• Connection to standard extension interface• Same feature level as fixed digital phone

• Outdoor base station• Explosion proof base station• Gain/directional antenna to optimize coverage

• Indoor DECT base station• High traffic capacity• Up to 6 channels• Remote power feeding• Full roaming and handover• 300 & 400 DECT handsets• High security (handset registered)

Professional DECT handsets for on-site voice mobility

• 300 & 400 DECT handsets• Business telephony: multi-line, call-by-name, supervision, voicemail• Intuitive interface with 4-way navigator• Built-in vibrator• Display backlight• Integrated antenna• Great autonomy

• Extra features on 400 DECT handset• Color display• Built-in loudspeaker• Headset connector• Keyboard backlight

• Monaural/binaural headset• Carrying case• Basic/dual desktop charger

• Answer customers calls immediately, wherever you are in the office• Communicate on the move using business telephony services• No time wasted• Cost saving (no call backs)

400 DECT handset300 DECT handset

On-site voice & data mobility using WiFi

• Cost savings with a single infrastructure for voice and data services• End-to-end professional solution with quality of services• Ease of deployment with radio coverage tool

• OmniAccess Wireless Switch• Up to 16 access points/256 devices per switch• Fast Ethernet & Gigabit interfaces• 802.3af power over Ethernet• Centralized access points management• Quality of service (802.11e support – WMM)• Radio coverage tool with “black spots” detection

• WiFi access points• 802.11a or b/g - 802.11a/b/g• 802.3af power over Ethernet sourcing• Integrated or detachable antenna• IP Touch 310 & 610 WLAN handsets

• Gain/directional antenna• OmniStack LAN switch with power over Ethernet and Layer 2/3 QoS for end-to-end solution

OmniAccess 430816 access points

OmniAccess 43026 access points

Professional WLAN handsets for on-site voice & data mobility

• IP Touch 310 & 610 WLAN handsets• a/b/g radio• Large display• 5-way navigator & 4 soft-keys• Backlight• Hands-free• Headset• IP-53 support for spraying water and dust resistance

• MIL STD 810F Proc IV 516.5 Shock resistance• Quality of service 802.11e• Extra feature on IP Touch 610• Push to talk

• Monaural/binaural headset• Carrying case• Rugged holster• Clips• Single/dual charger• Wall-mounted quad charger• Extended battery pack

• Leverage a single WiFi infrastructure for voice and data• Answer customers calls immediately, wherever you are in the office• Communicate on the move with voice and/or data devices

Personal Assistant

• Automatic call routing to different destinations defined by the user• Voice-guided menu to the caller• Caller has 5 possible ways to reach you

• Voicemail options• DECT mobility• WiFi mobility

• Always reachable internally or externally (GSM or fixed terminal)• No extra hardware needed• One number “follow me” advantages

Audio Conferencing

• Cost reduction - Rapid return on investment compared with outsourced audio conferencing services - Reduce travel expenses• Increase teamwork efficiency - Weekly team meeting - Task force situation

• 3-party conference • 6-party conference bridge• Master + 5 participants• Easy to organize and to activate, protected by authentication code• Simple access with voice prompts guidance• Participants arriving or leaving clearly identified by a tone

• Enhanced welcome• Information available 24 hours / 7 days• Direct transfer to the right contact

• Up to 4 customizable company greetings• 2 min customized music on hold• 2 system languages

• Automated attendant - One tree 2 levels• Multiple automated attendant - Up to 4 languages - Up to 5 different trees - 3 levels with 10 choices per tree• Up to 10 min customized music on hold• 4 additional company greetings• 2 additional system languages

Greeting Messages

Intelligent Call Routing

• OmniTouch Call Center Office• Automatic call routing - Caller identification - Direct dialing identification - Automated attendant• Automatic Call Distribution - Rotating priority - Fixed priority - Longest idle time• Waiting queue management - Up to 8 groups and 32 active agents - 6 messages customized per group

•Agents and supervisor PC-based applications - Agent assistant - Supervisor console - Statistics manager• Softphone PIMphony Pro - with screen pop-ups

• Route calls to the most skilled person• Handle peaks of incoming calls• Professional welcome• Increase customer satisfaction• Improve efficiency of company resources

Pimphony softphone: your Personal communication manager

• PIMphony basic• Intuitive interface for call control• Centralized call log• Programmable call shortcut keys• Nomadic mode activation

• PIMphony Pro: interaction with PIM application (screen pop-up), voicemail management• PIMphony Team: assistant and supervisor monitoring facilities• PIMphony Attendant: single or multi-site PC-based attendant• PIMphony over IP: local or remote

• Make your phone tasks easy• Be efficient and save time• Keep track of calls during absence• Never lose a call• Improve customer satisfaction• Online update

Teamworking with PIMphony Team

• Supervise easily a team activity• Improve team working• Improve customer satisfaction

• PIMphony Team• Team assistant & supervisor facilities• Easy and efficient call monitoring and distribution

• PIMphony IP media - VoIP audio media on PC - USB handset or headset• Extended Communication Server - Collaboration and information sharing

State-of-the-Art Telephony Infrastructure

• OmniPCX Office Compact Edition native wall-mounted• 3 rack choices according to capacity required, OmniPCX Office Unit 1, Unit 2 and Unit 3 are rack based and stackable• Average 10 min battery back-up• Hot pluggable boards

• Wall-mounting kit• Data bay integration: rack mounting kit• Standard power back-up (90 min)• Enhanced power back-up: external battery pack (up to 8 hours)

• Easy to expand• Complies to all open standards• Easy to maintain• Flexible power supply autonomy

Connections

• Internet xDSL• Ethernet LAN interface• Radio base station for DECT handsets• WiFi infrastructure for WLAN handsets• Remote access service• CTI TAPI 2.1• CSTA interface• XML interfaces

• Flexible to fit your needs• Scalable to evolve with you• Modular with a large choice of connections• Open to external applications

• Analog/digital public access• IP networks• Digital phone connection for Alcatel-Lucent 9 SERIES and Reflexes phones• IP phone connection for Alcatel-Lucent 8 SERIES• Connection for analog and fax sets• CTI TAPI 2.0 interface

IP

ISDN/PSTN

Internet

Q & A