Alaska Strategic Partners Council -...
Transcript of Alaska Strategic Partners Council -...
AgendaWelcome – Bill VajdaDeputy CIO – Dan DeBartoloCTO PresentationsEngaging with OIT – Ben ShierEnterprise Agreements – Jason SozaEnterprise Licensing – Ryan Colgan
March 8, 2018
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
Chief Information Officer
Bill VajdaChief Information Officer
OIT, State of Alaska
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
SOA - Competitive market• Welcome – Dan DeBartolo, DCIO
• “Gen 2”• Started January 2018• Previous SOA Employee
– Administrative Services Director, Revenue• Expertise in SOA Operations• Can-Do, Git-Er-Done!!• Introduction – Dan!
Bill VajdaChief Information Officer
OIT, State of Alaska
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
SOA - Competitive market• Structural Factors• Relatively Few Firms – Relatively non-diverse• Slow Growth/Decline• High-Fixed Costs• Lack of Differentiation• Boom/Bust• High-stakes – High Exit Barriers
Bill VajdaChief Information Officer
OIT, State of Alaska
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
Economic Considerations• Incumbent Economies of Scale• SOA experience and past performance• Start-up requirements and costs• Cost to SOA to switch• Access to distribution networks• Other disadvantages• Knowledge of SOA policies and regulations• SOA Buyer Power and Partner Supplier Power
Bill VajdaChief Information Officer
OIT, State of Alaska
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
Quick Update – Partner Comments• We Heard You• Past Performance System under review and enhancement• “Vendor Lock-In” concerns• Anti-Competitive Practice concerns• Predatory Behavior concerns• Dubious Behavior concerns
• i.e. High-Pressure Sales Tactics
• Ethics• Important reforms are underway – more to come
Bill VajdaChief Information Officer
OIT, State of Alaska
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
OIT Leadership Credo• We are here to drive transformational change • We look to the future • We make strategy • We are a confident operational team that leans forward • We fail fast• All or nothing
Bill VajdaChief Information Officer
OIT, State of Alaska
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
Chief Information Security Officer (CISO)
Shannon LawsonChief Information Security Officer
OIT, State of Alaska
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
Build team- Org chart- Done• Build team- Hiring actions- In progress• Review SOA security policies- In progressConduct security architecture review- DoneComplete McAfee contract- Done1st Governor’s Cybersecurity Report- Done
FIRST 100 DAYS
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
►Develop Cybersecurity Operations Center capabilities:►Endpoint protection/ detection/ response►State-wide risk picture (vulnerability assessments)►SIEM & log management►Device visibility►Network visibility►Recursive DNS►Enterprise reverse proxy►Web gateway/ forward proxy►Email security
IOC GOALS
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
►Multifactor authentication across the State►Application security►Mobile device management►Account provisioning/ password vault►SSO►Remote access
FIRST YEAR CAPACITY GOALS
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
Telecom/Network
Chris WhiteCTO – Telecom
OIT, State of Alaska
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
First 100 daysAssess the telecommunications organization
Develop initial operating postureStaff skills assessmentDevelop service streamlining/consolidation
opportunitiesDevelop an investment plan for team members
Chris WhiteCTO – Telecom
OIT, State of Alaska
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
WAN Network
LAN Network
Network innovations
SATS
ALMR
Telecom organization chart
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
Key initiatives
• WAN Refresh• Moving of ALMR
• Telecom RFI• SATS Tower Co-location
• Integration of Department Telecom Services into OIT.
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
Datacenter Operations
Russell KunibeCTO – Datacenter Operations
OIT, State of Alaska
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
• Maintaining Service Level while incurring the work of combining operations
• Overcoming operational inertia• Changing operational administrative models developed
around Departmental boundaries• Loss of “tribal knowledge” as staff move to ne roles• Prioritization of OIT rationalization tasks against “line of
business” task
CHALLENGES MOVING FROM A DEPARTMENT APPROACH TO AN ENTERPRISE APPROACH
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
Initial ProjectsPriority Projects• Directory Services Strategy• Common Windows Virtualization HypervisorOther Projects• Common functional backup solution• Common documentation repository• Standardized Configuration Management and Patch
Management
Russell KunibeCTO – Datacenter Operations
OIT, State of Alaska
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
• Begin compiling a list of infrastructure rationalization projects along with evaluation criteria.
• Formulate a plan for migrations and test systems and assumptions to ensure that performance metrics will be met.
• Execute projects based on our operational capacity and the priority of the project.
APPROACH TO INFRASTRUCTURE RATIONALIZATION
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
• Age and support costs of the systems we are migrating from• Capacity of the systems that we are migrating to• Number of Current Administrator (depth of coverage)• Compliance Requirements• Administrative model or separation of duties configured on the new platform• Bandwidth availability and costs• Return on the investment in terms of ongoing reduced maintenance efforts
and costs savings from reduced cost of maintenance for software and hardware.
• Date when maintenance cost for software and hardware are due.• Alignment with the overall OIT architectural road map.
SOME FACTORS TO PRIORITIZE RATIONALIZATION PROJECT
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
Customer ServiceChris Hamilton
CTO – Customer ServiceOIT, State of Alaska
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
Current focus: Service Desk• Consolidate department technology support teams• Values-based vision sharing / team building
CUSTOMER SERVICE
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
Values:• Honesty• Excellence• Teamwork
CUSTOMER SERVICE
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
Future Focus:• Enterprise Service Desk• Enterprise Endpoint management• Enterprise Call Center
CUSTOMER SERVICE
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
Policy, Portfolio, Planning
Ryan Colgan CTO – P3
OIT, State of Alaska
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
P3 – Policy, Portfolio, PlanningRyan Mitchell-Colgan, CTO• Lifelong Alaskan• Prefers adventure; drawn to challenge• Organizational leadership experience
- Deputy Commissioner of DOA- President and C-level positions for ~30 person non-profit, 40+ project portfolio, etc.
• Interested in organizational design & behavior
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
What Did I Say Last Time (October)?1. OIT “nervous system”2. Responsibility scope includes:
a. architecture, innovation, portfolio, business intelligence, and governance.3. Supports CTOs and OIT as a whole.
Portfolio Management Office
Business Intelligence Competency Center
Architecture GovernanceInnovation
Shor
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Charter Innovation Center
Kick-off roadmap development
Baseline practice/resources. Charter PMO Interim portfolio
Onboard BA&IA Baseline Data development
Interim improvements
Entrench innovation in OIT culture and practice
First roadmap Renewal cycle
Full life-cycle capability Robust business intelligence drives decisions.
Comprehensive investment-based framework.
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
What Did I Focus On?1. OIT “nervous system”2. Responsibility scope includes:
a. architecture, innovation, portfolio, business intelligence, and governance.3. Supports CTOs and OIT as a whole.
Portfolio Management Office
Business Intelligence Competency Center
Architecture GovernanceInnovation
Shor
t-Te
rm
Focu
sLo
ng-T
erm
Fo
cus
Charter Innovation Center
Kick-off roadmap development
Baseline practice/resources. Charter PMO Interim portfolio
Onboard BA&IA Baseline Data development
Interim improvements
Entrench innovation in OIT culture and practice
First roadmap Renewal cycle
Full life-cycle capability Robust business intelligence drives decisions.
Comprehensive investment-based framework.
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
What Am I Focusing On Now (Through June)?1. OIT “nervous system”2. Responsibility scope includes:
a. architecture, innovation, portfolio, business intelligence, and governance.3. Supports CTOs and OIT as a whole.
SERVICE LEVEL COMMITMENTSGOVERNANCETEAM
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
IT Procurement
Jason Soza, CPPO, CPPBChief Procurement Officer
State of Alaska
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
Current Efforts
• Process Improvement in Procurement• Accelerated RFP Process
• Procurement Modernization Initiative• Policies, Regulations, and Statutes• Updates, corrections, and revisions.
• Dedicated IT Procurement Support
Benjamin ShierChief Staff & Budget Officer
OIT, State of Alaska
Ryan ColganCTO, P3
OIT, State of Alaska
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
On the Horizon
• IT / Procurement Innovation Lab• Contract Performance Measurement
State of AlaskaOFFICE OF INFORMATION TECHNOLOGY
SOA Enterprise Approach
• Contracts OIT facing• Align/rationalize timelines• Perform analysis to optimize relationships• Actively manage vendor relationships