Annual Report A

pril 2012-M

arch 2013

1

Contents

Alan Houston, Contact Chair’s Report 02

Fergus Cumiskey, Contact Managing Director’s Report 03

Carrie Montgomery, Contact Director Operations

& Implementation’s Report 05

Lifeline - Regional 24/7 Crisis Helpline for Northern Ireland 08

Contact Creative Therapy in Schools 13

Contact Child and Adolescent Northern Trust Project 14

Financial Reports/Accounts 15

Annual Report A

pril 2012-M

arch 2013

The year 2012-13 brought success and challengeto Contact, winning the regional crisiscounselling Lifeline contract for a second threeyear term, and successfully bidding for twomajor Big Lottery trauma recovery pilotinitiatives, supporting children, young peopleand their families, progress reports in detailelsewhere in our annual report.

I must also acknowledge the challenge for ContactBoard and senior staff determination to recoverpublic confidence following the July 2012 data breachcrisis suffered at our Derry office. This seriousadverse incident led to a detailed independentreview, with far reaching recommendations forchange, driving a major restructure for the charity,strengthening our data security and managementsystems. I must also note my appreciation for thesolidarity and encouragement we receivedthroughout the data breach investigation and reviewprocess from many sources, including our counsellingaccrediting body, the British Association forCounselling and Psychotherapy, the InformationCommissioner, and our principal funders.

The data breach crisis demanded the opportunity totake stock and transform, leading to a majorrestructure, creating one new Director and two newAssistant Director posts and establishing a unifyingManaging Director leadership position. The downsidesaw the loss of some staff through redundancy to thechallenges of restructure.

As with many NGO providers, Contact serviceprovision remains fundamentally reliant upon publicconfidence. In the competitive public funding arenahigh staff motivation towards outstanding clientoutcomes requires a constant commitment toperformance excellence in everything we do.

We report here upon another year of compassionateservice provision for people in distress and despair,and I commend our annual report on pioneeringinitiatives, bringing kindness and professionalism to people at lonesome times of exceptional personal difficulty.

2

Alan Houston, Contact Chair’s Report

3

Two stand-out themes are foremost for ourcorporate learning for 2012/13:

1. The concept and practice of Near Perfect Care atTimes of Crisis

2. And driving suicide to zerowithin health caresystems.

The near perfect crisis care concept comes fromindustry quality standards, particularly the aviationindustry commitment to apply ‘almost perfect’engineering and air traffic control safety standards.To transfer near perfect safety provision to suicideprevention and trauma recovery services will requirea complete rethink on how crisis services areorganised for Northern Ireland.

Much high quality interagency cooperation andplanning are underway within the Protect Life SuicidePrevention Strategy, including community based non-custodial safer places options at crisis-point, acrossNorthern Ireland, and sudden death incidentreporting, alerting multi-agency community responseplanning.

Information Sharing at Time of CrisisExceptional Lifeline vigilance at times of communityalert is now routinely triggered by sudden deathnotifications from HSC Trust contact points. However, much greater real-time information sharingcooperation with Lifeline is required to protect themost vulnerable, as indicated by many seriousadverse incident reports following Lifeline clientdeath by suicide. To this end Contact and all Healthand Social Care Trusts have spent much of 2012/13engaged in negotiations to create Memoranda ofUnderstanding (MOU) designed to facilitate timely

critical information sharing at crisis point. LifelineMOU development with HSC Trusts will enablemutually binding information sharing, providingtimely information sharing between Lifeline and allstatutory services, reducing the risk of harm due todelays and patchy information sharing.

This step is especially important when a person, orfamily, in crisis may feel embarrassed and exhaustedby repeatedly telling helping professionals the storyof how bad things are.

The multi-agency Lifeline MOU working group reportsregularly to the Public Health Agency on progress. We are confident effective MOUs will enhance safetyfor people at times of crisis, with clear cooperationand information sharing regulation agreed across allfirst responder and health service providers.

Driving Suicide to Zero in Health Care Systems Our keynote presentation to Suicide Prevention,What Works? from David Covington, NSPL Lifeline USChair, reflected one of the most exciting and enablingbreakthrough developments for suicide preventionwe have witnessed in many years. David co-chaired aUS National Task force on suicide prevention within healthcare systems and produced the Frameworks document, in November 2011. This paper resulted in a robust commitment from theUS National Alliance on Suicide Prevention to set asstandard the goal of driving suicide death rates tozero within health care systems. This audacious goalhas captured the imagination of many US statelegislatures, with a commitment to plan for andimplement a zero suicides commitment from allhealth care system leaders.

Fergus Cumiskey, Contact Managing Director’s Report

In essence, the ‘zero suicide’ concept stems from thevalue statement that health care providers believethat no-one should die in isolation and despair bysuicide. It is from this principled stance that crisisand recovery services must organise on a continuumthat meets the person in despair, wherever they maybe, with standards of care including entire workforcepreparedness and assertive outreach, assessmentand care planning coordination at crisis point. The zero suicide in health care systems commitmentrequires whole system leadership, the US exampleseeing several US state legislatures invoke specificstatutes requiring tailored brief suicide preventionclinical training for all licenced professionals.

This exciting development has immediate disruptive,innovative implications for health care systems in theUK and Ireland. Contact has committed to furtherinvestigate the development potential for practicalapplication of both near perfect care and zerosuicide concepts at the heart of Lifeline serviceplanning.

Contact Trauma Recovery ProjectsContact has played a leading innovation role withinthe regional NGO sector provision for psychologicaltherapies for more than a decade. Our currentstrategic plan commitment to free therapy at thepoint of access for the entire NI population is all but achieved.

Contact has developed a special facility for innovativepilot counselling initiatives, our project portfoliocentred upon brief solution focussed crisiscounselling, aggression related trauma recovery andinnovative IT service delivery and client outcomeevaluation systems.

As we move towards project initiation for two BigLottery funded long term recovery projects inpartnership with leading NGO and statutorystakeholders, it is opportune for Contact to reflect onwhat next, having achieved much of our strategicplan for 2010/13.

With future plans in mind Contact will move towards2013/14 with strategic review and planning in focus,engaging all stakeholders in reflection on priorties forthe next three to five years.

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5

Lifeline…. Five Years OnThe second three year term of the Lifeline contractwas awarded to Contact (2012-15) by competitivetender. This resulted in an energetic drive to upgradeinformation accuracy on initial caller contact,ensuring high quality performance reports to thePublic Health Agency. Significant changes to thesecond Lifeline contract included a focus on crisis counselling wraparound, excludingmentoring/befriending and complementarytherapies, while providing more early interventionwraparound crisis counselling, expanding briefsolution focussed crisis counselling for people at low, moderate and high risk, followingcomprehensive needs assessment balancing riskagainst protective factors.

Contact Client InformationManagement System ‘Goes Live’Contact was delighted to launch our state-of-the-artClient Information Management System (CIMS) inApril 2012. CIMS uses cloud based technology andMicrosoft Dynamics CRM platform to enableenhanced data input, recording complexity, accuracy,retrieval and analysis resulting in broader scope andmore detailed reporting capacity for Lifeline and allother Contact Projects.

CIMS includes seamless case management frompoint of contact through to wraparound counsellingprovision. Most importantly, CIMS provides enhancedclient risk management with a much more dynamicdaily real-time case progress update.

CORE ImplementationJohn Mellor-Clarke, CORE Chief Executive, presentedon the Clinical Outcomes and Routine Evaluationevidence based practice/practice based evidence atContact international conference in November 2012.This was swiftly followed by providing four, half-dayworkshops, to all Contact staff (February 2013)engaging client and counsellor in every counsellingsession evaluation, setting the stage for COREimplementation across all Contact projects.

Award of Innovative Contact Smaller ProjectsThis was an exciting year for Contact with BigLottery grant awards for both the Impact of Alcoholand Aggression Related Trauma five year pilotprojects.

Big Lottery funded, Aggression Related Trauma(ART) – Recovery for Youth, project engages childrenand young people, aged 8 – 20, living in NorthernHSC Trust area. The project includes up to a year’strauma support for young people disengaged fromeducation or leaving the care system, and those atrisk as a direct consequence of exposure toaggression related trauma.

The ART project Big Lottery application followedContact research commissioned from Queen’sUniversity Belfast (QUB) and National Children’sBureau (NCB), led by Dr John Devaney and Dr. AnneLazenbatt, QUB and Teresa Geraghty MSc, NCB,which identified considerable service gaps forchildren and young people in the aftermath ofaggression related trauma, and a systematicscoping exercise on evidence based trauma recoverytreatments.

Carrie Montgomery, Contact Director Operations & Implementation’s Report

Big Lottery funded ‘Impact of Alcohol’ Portfolio,managed by the Northern HSC Trust is made up offour components, Believe in Youth, Relationships andAlcohol Misuse, Older Focus and Healthy BodyHealthy Mind, delivered through innovativepartnership between nine agencies.

Contact is proud to be the lead agency for the HealthyBody Healthy Mind component, working inpartnership with outstanding practice colleaguesfrom Action Mental Health and FASA.

Contact Restructure/Consolidation Challenges for Contact throughout late 2012 / early2013 stemmed from a data breach serious adverseincident in July 2012. The ensuing independent reviewinvestigation, panel chaired by Oscar Donnelly,Director Mental Health, Northern HSC Trust, assistedContact to identify 23 structure and culture changerecommendations.

This was a painful and difficult time raising concernfor client impact, acknowledging mistakes had beenmade and putting them right fast.

However, we worked extremely hard in partnershipwith the external review panel, BACP and theInformation Commissioner to ensure againstrecurrence. The independent review was a rigorousprocess, examining every aspect of our work,coinciding with international best practicebenchmarking and listening carefully to ourcommissioner, our staff and most acutely, to our clients.

The managed change process which followed hasallowed Contact to emerge as a more lean andcompetitive performance quality focussed crisisand trauma recovery service provider. Our work atContact is essentially based on trust, providingsupport for people through times of distress and despair.

Contact reported the data breach to theInformation Commissioner and the BritishAssociation for Counselling and Psychotherapy,both of which have been fully briefed on progressreports. Both governing bodies have acknowledgedContact’s cooperation and comprehensiveimplementation strategy for the review findings.

International Study Visits and Benchmarking Following the success of our initial study visit to the Portland Oregon, American Association ofSuicidology Conference (AAS, 2011), the followingyear we hosted a delegation of key mental healthpolicy and practice representatives to attend the2012 AAS conference in Baltimore, Maryland. The AAS mission is to understand and preventsuicide by advancing suicidology as a science,encouraging the development and application ofstrategies that reduce prevalence of suicidalbehaviours, promoting research and training. The annual AAS conference provides an importantlearning opportunity to consolidate internationalcollaborative networks, fostering cooperativeworking relationships, while narrowing theresearch-to-practice innovation time lag.

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7

Contact International Conference –Suicide Prevention, What Works?In November 2012, Contact hosted its secondinternational Suicide Prevention, What Works?Conference, providing vital resource opportunities forthe suicide prevention movement in Ireland, Northand South, particularly valid for public policyinfluencers interested in suicide prevention strategydevelopment and evaluation.

Keynote speakers included David Covington, lead USstrategy contributor on driving suicide to zero withinhealth care systems as National Chair of the US NSPLLifeline which operates a network of more than 150crisis centres and Professor Annette Beautrais ofAuckland University NZ, World Health Organisationlead on international suicide prevention strategy,who offered comparative advice for NI.

More local speakers included Professor MikeTomlinson, Head of School, Social Policy and SocialWork at Queen’s University Belfast, Author, ‘TheTrouble with Suicide’; Trisha Forbes, QUB presentingon Contact’s Atlantic Philanthropies funded study onyouth suicide prevention; and Dr John Devaney, QUBand Dr Teresa Geraghty, NCB, presenting on earlyintervention Aggression Related Trauma research.

Chief Medical Officer, Dr Michael McBride presentedthe inaugural Contact Lifetime Achievement Award for services to suicide prevention to JohnMcGeown, retiring Belfast HSC Trust Co-director ofMental Health Services, among whose manyaccomplishments included funding for the pilotLifeline precursor 24/7 helpline service for North & West Belfast.

Belfast City Marathon/Contact as Charity of the Year Students, staff and friends of Malone College andBelfast City Council, alongside Contact staff ran the2012 Belfast City Marathon raising funds for Contact.

This followed the Property and Projects Departmentof Belfast City Council nominating Contact as charityof the year for 2012.

We would like to thank all the individuals and groupswho fundraised during 2012/13 on behalf of Contact.

Total donations and fundraising income for Contact during 2012/13 was £18,364.10.

8

Lifeline - Regional 24/7 Crisis Helpline for Northern Ireland

More Than 6,000 New Callers During 2012/13, 6,453 people sought support fromLifeline for the first time, a slight increase on 6,102 firsttime callers from the previous year. The graph belowshows a proportional decrease in new male callers toLifeline, with 48% of new callers reported as male for2011/12 in comparison to 43% male for 2012/13.

Apr-12

7,6386,403 6,874

6,3506,946

6,2986,843 6,777

6,2507,183 6,711 7,2828,000

9,000

7,0006,0005,0004,0003,0002,0001,000

-

May-12

Jun-1

2Ju

l-12

Aug-12

Sept-1

2

Oct-12

Nov-12

Dec-12

Jan-1

2

Feb-12

Mar-12

Lifeline Calls Answered by Month April 2012 - March 2013

Female56.90%

F

Male42.87%

Other0.08%

Refused0.03%

Transgender0.08%

Unknown0.05% 1

Gender Breakdown of New Callers to LifelineApril 2012-March 2013

Lifeline counsellors offer immediate clinicalassessment within 24 hours of initial contact, usuallyon first call, followed by referral when needed toappropriate support services. The Lifeline contractwas subject to competitive re-tender in October 2011and awarded to Contact for the three year term, April2012 – March 2015. Lifeline remains NorthernIreland’s 24/7 crisis helpline for people sufferingdistress and in despair. All calls are answered byqualified crisis counsellors.

In the year April 2012 – March 2013, Lifeline crisiscounsellors answered 81,555 calls to the helpline,as illustrated below:

Contact works closely with the Public Health Agencyto encourage male caller access to Lifeline, usingpublic awareness campaigns, public relations andpromotion.

With the exception of children under 11, femalereferrals surpass male requests for Lifeline support,as shown in the table on page 9. This differential isparticularly prominent in adolescents and the over55s with females representing two thirds of demandin each of these age groups. The gap is narrowerwithin the working age population (where demandacross both genders is highest) with an averageproportion of 55% female and 45% male. Males,particularly the 25-54 age range continue to be mostat risk of suicide, by a multiple of four times. Lifelinecontinues to develop innovative ways to engage menwith Lifeline support at times of crisis.

9

Disproportionate Lifeline Referral Rates for Western & Southern HSC TrustsAs shown in the chart on page 10, new callers to Lifeline during 2012/13 from both Western and SouthernTrust areas remain low year on year. This year we registered 669 new callers from the Western HSC Trustarea and 587 from the Southern Trust, almost half the demand from South Eastern Trust (1,118 new callers).A quarter of regional new Lifeline callers are from the Northern Trust area (1,646) with almost a third fromBelfast Trust (1,942).

Raising Public Awareness for Lifeline within both Southern and Western areas remains a key target forLifeline communications strategy action plan. In partnership with the Lifeline commissioner, the PublicHealth Agency, Contact continues to encourage statutory and community stakeholder referrals from theWestern and Southern Trust.

New Callers to Lifeline by Gender & Age April 2012 - March 2013

0%

Male

Female

3-11years

Unknown

147

210

189

163

274

499

433

512

506

597

484

604

429

603

169

305

75

129

12-17years

18-24years

25-34years

35-44years

35-44years

55-64years

65+years

10%20%30%40%50%60%70%80%90%100%

10

Lifeline Outgoing CallsApril 2012-March 2013

2,476

2,066

2,380

2,226

2,439

2,431

2,218

2,640

2,667

2,178

3,636

3,569

6

Mar-13

Feb-13

Jan-13

Dec-12

Nov-12

Oct-12

Sep-12

Aug-12

Jul-12

Jun-12

May-12

Apr-12

500 1,000 1,500 2,000 2,500 3,000 3,500 4,000

7

-

Lifeline Risk Management & Care PlanningContact works very closely with the police, N.I.Ambulance Service, social services and out of hoursGP services to ensure effective liaison at crisis pointfor Lifeline callers, protecting the most vulnerable asour primary aim, engaging a wide range of keyservices to ensure caller safety. In order to managecomplex case presentations, effective interagencycommunication is essential and Lifeline must make asubstantial volume of outgoing risk management andcare planning calls.

Lifeline counsellors made 30,926 outbound calls thisyear representing 27% of all call activity, a reductionon the previous year’s 38% outgoing call rate. This11% outgoing Lifeline call rate reduction resulted fromplanned service developments enabling an improvedcall answered rate and resources absorbed byoutgoing follow up calls. (See graph above right).

31%

26%

18%

11%

9%6%

Belfast

Northern

South Eastern

Western

Southern

Unknown

Lifeline New Callers by HSC TrustApril 2012 - March 2013

Lifeline Wraparound CrisisCounselling SupportThe new Lifeline contract from April 2012 commencedwith the Lifeline commissioner’s decision to exitcomplementary therapies, mentoring andbefriending services, concentrating Lifelinewraparound support on crisis counselling provision, based upon systematic client outcomeevaluation results.

Following regular, rolling recruitment drivesthroughout 2012/13 to ensure Lifeline helpline rotacover and wraparound crisis counselling only, Contactbecame less reliant on sub-contracted provision,reducing from twenty six sub-contracts to six.

We are hugely indebted to the partnership network ofsub-contracted providers that enabled Lifelinewraparound services to flourish in the early projectstart up years. The table on page 11 detailscounselling sessions provided, attended and notattended (DNA).

11

Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Total-12 -12 -12 -12 -12 -12 -12 -12 -12 -13 -13 -13

Total Sessions Provided

1,674 2,092 1,873 1,644 2,197 2,101 2,392 2,420 1,842 2,815 2,602 2,698 26,350

Total Sessions Attended

1,364 1,697 1,564 1,391 1,802 1,731 1,919 1,986 1,474 2,287 2,133 2,176 21,524

Total Sessions DNA

310 395 309 253 395 370 473 434 368 528 469 522 4,826

% Attended Rate

81.48% 81.12% 83.50% 84.61% 82.02% 82.39% 80.23% 82.07% 80.02% 81.24% 81.98% 80.65% 81.78%

Lifeline provided 26,350 crisis counselling wraparound support sessions for 2012/13. In comparison, during 2011/12 Lifeline provided 25,153 sessions (including mentoring/befriending and complementarytherapy support sessions) representing a one year wraparound provision increase of 5% (1,197 sessions). Of the 26,350 sessions provided during 2012/13, we had an 81.8% attendance rate.

12

Females - Client ConcernsApril 2012 - 2013

30%

18%15%

11%

9%

5%3%

3% 2%2% 2%

Depression

Suicidal Desire

Bereavement & Loss

Anxiety

Self Harm

Domestic Violence

Suicidal Intention

Family Conflict

Anger

Victim: crime, bullying, racism

Sexual Violence

Lifeline Clients - Main ClientConcerns for Wraparound Crisis CounsellingDuring 2012/13 over a quarter of Lifeline clientsacross all genders (26.2%) offered wraparoundcrisis counselling identified depression as theirdominant concern.

As demonstrated by the charts opposite, whencomparing the ten most prevalent client concernsby gender, males were almost twice as likely thanfemales to report suicidal desire as a key reason forseeking support - 25% and 18% respectively.

While bereavement and loss, anxiety and self-harmwere presented by both genders at relativelysimilar rates, males were twice as likely thanfemales to report anger while females were almostthree times as likely to report domestic violence.Represented exclusively among in the ten mostprevalent client concerns was a history of suicideattempt and mental health difficulties, whereasfamily conflict and sexual violence were exclusivelyfemale client concerns.

Males - Client ConcernsApril 2012 - 2013

Domestic Violence

29%

25%13%

10%

7%

6%

2%2%

2%2%2%

Depression

Suicidal Desire

Bereavement & Loss

Anxiety

Self Harm

Anger

Victim: crime, bullying, racism

Suicide Intention

History of Suicide Attempts

Mental Health - General

13

Contact Creative Therapy in Schools

Contact continued to offer specialist CreativeArts Therapy services in the primary and specialschools sector throughout 2012/13.

Contracts were renewed in 10 schools, acrossNorthern Ireland, to provide therapeutic support tohelp children and young people build emotionalresilience. More than 90 children and young peoplewere supported through Art, Drama and MusicTherapy which provided a safe, supportive space toallow young people to understand painful anddifficult experiences. The majority of children andyoung people supported were in the 7-11 age group.Of the children and young people supported withinthe schools project, 60% were male and 40% female.

Contact Creative Arts Therapists work to improvecommunication skills, using structures, shape andsensory stimulation which help children and youngpeople to build and maintain key relationships.

The most prevalent concerns for children and youngpeople accessing our Creative Art Therapy supportwere learning and behavioural difficulties 51%, angerissues 10%, anxiety 10% and family breakdown 10%.Our schools service supported children and youngpeople in difficult situations and we receivedexcellent feedback from the schools that benefitted.

School Client ConcernsApril 2012-March 2013

51%

10%

10%

10%

9%

3%1%

1%1%

4%

Learning Difficulties

Anxiety

Family Breakdown

Anger

Relationships

Bereavement

Self Esteem

Sexual Abuse

Family Conflict

Victim of Violence

School Client Age RangeApril 2012-March 2013

1 4

9

3

9

29

814

38

9

73 4

24

3 4 5 6 7 8 9 10

Age Range

Num

ber o

f Clie

nts

11 12 13 14 15 16 17

0

18

14

Contact Child and Adolescent Northern Trust Project

Contact has worked in partnership with NorthernHealth and Social Care Trust, Child and AdolescentMental Health Services (CAMHS) supporting youngpeople and their families for more than a decade.

During 2012/13 over 260 young people were offeredalmost 2000 counselling sessions with an evenmale/female client gender ratio.

The most prevalent presenting client concerns wereanxiety (27%), anger (27%), and depression (10%)and self-harm (8%).

The peak age groups for Child and AdolescentNorthern Trust tier two referrals were 11 to 13 year olds.

Child & Adolescent Client Concerns

April 2012-March 2013

p

27%

27%10%

8%

7%

7%

4%

4%3% 3%

Anxiety

Anger

Depression

Self Harm

Bereavement

Suicide

Family Breakdown

Bullying

Relationships

Sexual Violence

Child & Adolescent Client Age Range

April 2012-March 2013

1 3

19

34

32 234

5 6 7 8 9 10 11 12

Age Range

Num

ber o

f Clie

nts

13 14 15 16 17 18

4

14

20

29 30

2328

32

23

4

15

Statement of financial activitiesFor the year ended 31 March 2013

Financial Reports/Accounts

Unrestricted Restricted Restricted Designatedfunds Revenue Capital funds 2013 2012

£ £ £ £ £ £Incoming resourcesVoluntary Income 18,364 - - - 18,364 22,154

Investment income 22,255 - - - 22,255 22,818

Incoming resources fromCharitable Activities 103,726 3,422,157 - - 3,525,883 3,674,792

Total incoming resources 144,345 3,422,157 - - 3,566,502 3,719,764

Resources expendedCost of generating voluntary income - - - -

Charitable activities 364,376 3,362,996 42,495 - 3,769,867 3,675,543

Governance costs 600 52,512 - - 53,112 30,495

Total resources expended 364,976 3,415,508 42,495 - 3,822,979 3,706,038

Net movement in funds (220,631) 6,649 - (42,495) - (256,477) - (44,274)

before transfers and exceptional items

Gross transfers between funds 255,502 - - (255,502) - -

Exceptional ItemsProvision for loan to related party - - - - - (58,000)

Net movement in fundsafter transfers and exceptional items 34,871 6,649 (42,495) (255,502) (256,477) (44,274)

Total funds brought forward 234,316 12,068 390,916 960,187 1,597,487 1,641,761

Total funds carried 269,187 18,717 348,421 704,685 1,341,010 1,597,487

John McGeown, Co-Director MentalHealth Services Belfast Trust receivesthe inaugural Contact LifetimeAchievement Award 2012 from NIChief Medical Officer, Dr MichaelMcBride before Mr McGeown’sretirement. Contact commissioned a commemorative piece from localgoldsmith Eddie J Doherty.

t

The Year in View

Barbara Swanston,Canadian MentalHealth and suicideprevention advocate,makes an impassionedspeech, as a suicidebereaved parent,November 2012.

t

Breige BrownleeWest Belfast Taxi Associationwith ClaireO'Prey, ContactCrisis-LinesManager andBrendanShannon taxidriver, launch a Lifelinepromotion withBelfast BlackTaxi drivers.

t

Peter McNaney, Chief Executive of Belfast City Council with fundraisers,Geraldine Boyd and Ursula Smyth, present Contact’s Business DevelopmentManager, Fiona Molloy with a cheque following completion of 2012 BelfastCity Marathon. Belfast City Council, Property and Projects Dept. choseContact as its charity of the year.

tKeynote speaker, Prof. AnnetteBeautrais, University of Aucklandand World Health Organisation leadon international suicide preventionstrategy with Fergus Cumiskey MD,Contact at the second SuicidePrevention, What Works?Conference, 2012.

t

The Year in View

Naoise Kelly National Director of the Irish Association forCounsellors and Psychotherapyand David Covington, Chair of the US National SuicidePrevention, Lifeline (NSPL). Mr Covington was a guestspeaker at Suicide Prevention,What Works? Conference, 2012.

t

Anne Bill, CEO, FASA, Gerard Collins, DHSSPS, Peter Bohill, Belfast Trustattended Contact SuicidePrevention, What Works?Conference, 2012.

t

The Year in View

Contact organised a radio advertising campaignwith the help of leading sports personalitiesfrom the GAA, Ulster Rugby and NorthernIreland Football, encouraging men to seek helpand support by calling Lifeline 0808 808 8000.The campaign was launched at Stormont withthe support of Health Minister Edwin Poots MLAand Sports Minister Carál Ní Chuilín MLA alongwith Dr Eddie Rooney Chief Executive of thePublic Health Agency.

t

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EMAILinfo@contactni.com

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