R-10 Nehru Enclave kalkaji New Delhi-110019 INDIA

Mob: +91-9643721288, 8882520435 Email: - akhileshjune04@gmail.com

Akhilesh Kumar MishraBrief OverviewOver 4.6 yrs. of experience with expertise in installation, maintenance and H/w troubleshooting and Operating System based troubleshooting. Highly efficient in handling Microsoft products. Good knowledge in all Server and have good experience on Windows. Professional Experience:-

1) Company: Hitachi System Micro clinic Pvt Ltd.Client side: Godfrey Phillips India ltdDesignation: Senior customer support engineerDuration: 11th April 2015 to till date.

Responsibilities:Responsible for networking, design, installation and maintenance services.

Providing VIP support for MAC/IMAC/IPAD/IPHONE.

Supporting users and Network administrators over the telephone and by email.

Maintain the company’s network infrastructure.Print server management for organizationFile Server Implementation for Head office and manage.McAfee server manages troubleshooting for organization.Manage Engine AD Self-Service plus Password Reset tool implementation for organizationNetworking and providing support for Windows issues.

Configuration and testing of any new hardware and software.

Travelling to client sites to help with installs, deployment, and troubleshooting.

Management of the daily data backup and retrieval scheme.

Installing and operating Windows desktop and server operating systems.

TCP/IP networking and hardware maintenance and repair.

Assistance with training of staff and compiling procedural documentation.

Assisting the network manager with support requests.

Ensure computer hardware is safe & complies with health and safety legislation.

Applying patches in accordance with company procedures.

Pre & Post VC Test to ensure High quality Video conference without any failure.

Knowledge of configure MacBook, IMAC(outlook configuration, Backup, Printer Configuration)etc. Handling issues related to Smartphones and all latest devices, like iOS, Android etc.

All branded laptops recovery knowledge like( Sony, HP, Dell, Apple ,Acer).

Backup Server and Backup Tools Skills Asigra Cloud Backup.(Manage Pan India location server provide help to engg. )

2) Company: Unique info ways Pvt Ltd. Duration: 4th Oct. 2013 to to 8 January 2015.Designation: Customer Support Eng. As project On (SONY India Pvt Ltd. )Responsibilities: Administered creation of IT accounts and computer systems and offered support

Hardware troubleshooting installation support.

Troubleshooting & maintenance of PC & laptop .

Troubleshooting the networking related problems.

Installation of device drivers & hardware components

Solving the software related problem on remote location with the Remote Administration.

Managing Active directory, Antivirus Server, Network Printers.

Handling all queries with the customer for all IT related function.

Installation of Operating systems win xp,win7, Win 8 & Server 2008

Knowledge of Group Policy, DNS ,DHCP,DC ,WDS Etc.

Backup And Restore Window’s .

Knowledge of MS outlook, outlook express

Knowledge of Printer's and related troubleshooting .

Knowledge of Local System policies.

Migration on Window XP To Window 7

3) Company: Sysnet Global Technology Duration: May 2012 to September 10 2013. Designation: Technical support Responsibilities: Provided technical support, including identifying problem incidents with resolutions.

Troubleshooting & maintenance of PCs.

Managing, administrating and troubleshooting the Internet connections.

Responsible for Technical problem solving and provide assistance to end-users.

Documentation of the server and Workstation.

Installation of various software Windows 7 Windows 8

       Installation of device drivers & hardware components.

      Configuration of Printer, Modem, Scanner.

       Configuration and troubleshooting of ms outlook and outlook express.

      Good knowledge of MS Office products.

       Configuration of printer, modem, scanner.

Desktop & Laptop Troubleshooting.

Knowledge of Printer Troubleshooting.

Prepare Daily Report & share with Reporting authority (EOD).

Prepare Next Day Plan & share with Reporting Authority (EOD.CURRICULUM PROJECT:

     Project Title                         : Assembling of the PC.

       Project Implementers      : JET KING

      Role                                       : Project Leader

     Platforms                               : Hardware and Networking skillsOBJECTIVE OF PROJECT:

The objective of this project is assembling of the system with the individual component Like Micro Processor,

RAM, Hard disk, Floppy disk, CD Drive, Key board and Mouse etc; Installation of operating system and

configuring it.

Areas of Expertise

FunctionalTechnical Support / TroubleshootingTroubleshooting problems pertaining to System Performance, Knowledge of Desktop level and Application

Conflicts & System Bugs.

Addressing queries regarding the Information System & extending support to the clients including maintenance

of hardware / software support.

Technical Toolset Active Directory, DNS ,DHCP Server .

Sony management tools (Sony Insight Manager, Sony System Management Home page)

Hardware Desktop & Server, Network Support

Windows XP/2008/Windows 7/Windows 8/windows 10/ Mac OS /server 2008

Mailing Outlook express, MS outlook 2003/2007/2010

Certificate

B.A. Done from Avadh University. 2014 (India) 12th From U.P. Board 201110th From U.P. Board 2009

Professional Certifications: Diploma in JCHNE Computer Hardware and Networking from jet king south ex Institute (New Delhi).CCNA (Cisco Certified Network Associate) from Jet king.

Hobbies:

Playing cricket.

Personal Information:

Date of Birth : 4th June 1992Father’s name : Awadhesh MishraNationality : IndianLanguage known : English& Hindi Marital Status : Unmarried

Dated : ______________ Place : ______________ (Akhilesh Kumar Mishra)