Akhil Gupta_cloud Computing

8/3/2019 Akhil Gupta_cloud Computing

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PRESENTATION ONSALESFORCE CLOUD

Submitted by:Akhil GuptaMTC/11/002


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SUBMITTEDBY:AKHIL GUPTAMTC/11/002


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WHATIS CLOUD COMPUTING?

Cloud Computing is a general term used to describe a new class ofnetwork based computing that takes place over the Internet, basicallya step on from Utility Computing.

In other words, this is a collection/group of integrated and networkedhardware, software and Internet infrastructure (called a platform).

Using the Internet for communication and transport provideshardware, software and networking services to clients.

These platforms hide the complexity and details of the underlyinginfrastructure from users and applications by providing very simplegraphical interface or API (Applications Programming Interface).

In addition, the platform provides on demand services, that arealways on, anywhere, anytime and any place.

Pay for use and as needed, elastic (scale up and down in capacityand functionalities).


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WHATISTHEPURPOSEANDBENEFITS?

Cloud computing enables companies and applications,which are system infrastructure dependent, to beinfrastructure-less.

By using the Cloud infrastructure on pay as used and

on demand, all of us can save in capital and operationalinvestment!

Clients can:

Put their data on the platform instead of on their owndesktop PCs and/or on their own servers.

They can put their applications on the cloud and usethe servers within the cloud to do processing anddata manipulations etc.

After so many years, Cloud Computing is today thea network based computing over Internet.


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WHATISTHEPURPOSEANDBENEFITS?

The term cloud is used to describe and to reflect thisclass of Internet centric computing infrastructure beingtransparent (users do not need to know what is behindthe scenes!), highly scalable (scale up and down as

needed), on-demand, pay as needed and as used.


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CASE STUDY:SALESFORCE.COM

Force Platform is the worlds first Platform as a Service (PaaS), enablingdevelopers to create and deliver any kind of business application in thecloud, entirely on-demand and without software.

Salesforce.com offers everything you need to transform your businessinto a Social Enterprise, so you can connect to customers and

employees like never before. With no software or hardware to install,you're up and runningand seeing a positive impact on your businessquickly.

5,000+ Public Sector and Nonprofit Customers use SalesforceCloud Computing Solutions

Salesforce.com (NYSE: CRM) is a global enterprise software company

headquartered in San Francisco, California, United States. Best knownfor its Customer Relationship Management (CRM)

Salesforce.com's CRM solution is broken down into several broadcategories: Sales Cloud,[33] Service Cloud,[34] Data Cloud[35] (includingJigsaw), Collaboration Cloud[36] (including Chatter) and Custom Cloud(including Force.com).
http://www.salesforce.com/in/solutions/http://en.wikipedia.org/wiki/New_York_Stock_Exchangehttp://www.nyse.com/about/listed/quickquote.html?ticker=crmhttp://en.wikipedia.org/wiki/Enterprise_softwarehttp://en.wikipedia.org/wiki/San_Franciscohttp://en.wikipedia.org/wiki/Californiahttp://en.wikipedia.org/wiki/Customer_Relationship_Managementhttp://en.wikipedia.org/wiki/Customer_relationship_managementhttp://en.wikipedia.org/wiki/Salesforce.comhttp://en.wikipedia.org/wiki/Salesforce.comhttp://en.wikipedia.org/wiki/Salesforce.comhttp://en.wikipedia.org/wiki/Jigsaw_%28website%29http://en.wikipedia.org/wiki/Salesforce.comhttp://en.wikipedia.org/wiki/Force.comhttp://en.wikipedia.org/wiki/Force.comhttp://en.wikipedia.org/wiki/Salesforce.comhttp://en.wikipedia.org/wiki/Jigsaw_%28website%29http://en.wikipedia.org/wiki/Salesforce.comhttp://en.wikipedia.org/wiki/Salesforce.comhttp://en.wikipedia.org/wiki/Salesforce.comhttp://en.wikipedia.org/wiki/Customer_relationship_managementhttp://en.wikipedia.org/wiki/Customer_Relationship_Managementhttp://en.wikipedia.org/wiki/Californiahttp://en.wikipedia.org/wiki/San_Franciscohttp://en.wikipedia.org/wiki/Enterprise_softwarehttp://www.nyse.com/about/listed/quickquote.html?ticker=crmhttp://en.wikipedia.org/wiki/New_York_Stock_Exchangehttp://www.salesforce.com/in/solutions/


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ARCHITECTURE OF SALESFORCE CLOUD


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HOMEPAGEOF SALESFORCE USERACCOUNT


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SALES CLOUD

This application runs in the cloud, so the user can access itanywhere through an Internet-enabled mobile device or a connectedcomputer

The Sales Cloud includes-

a real-time sales collaborative tool called Chatter

provides sales representatives with a complete customer profileand account history


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SALES CLOUD

allows the user to manage marketing campaign spending andperformance across a variety of channels from a singleapplication

Jigsaw business data to access over 20 million complete andcurrent business contacts from right inside Salesforce CRM, anddesigning and automating any process in Salesforce CRM.


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SERVICES CLOUD

The Service Cloud provides companies

with a call center-like view that enables

companies to create and trackcases coming

in from every channel, and automatically

route and escalate whats important.

The Salesforce CRM-powered customer

portal provides customers the ability to track

their own cases 24 hours a day.

That includes a social networking plug-in

That enables the user to join the conversation about

their company on social networking websites, provides analytical tools and otherservices including email services, chatting tools, Google search, and accessto customers' entitlement and contracts.
http://en.wikipedia.org/wiki/Plug-in_%28computing%29http://en.wikipedia.org/wiki/Social_networking_websitehttp://en.wikipedia.org/wiki/Social_networking_websitehttp://en.wikipedia.org/wiki/Plug-in_%28computing%29http://en.wikipedia.org/wiki/Plug-in_%28computing%29http://en.wikipedia.org/wiki/Plug-in_%28computing%29


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CHATTER

The service sends information proactively

via a real-time news stream.

Users can follow coworkers and data to

receive broadcast updates about project and

customer status.

Users can also form groups and post messages

on each other's profiles to collaborate on projects.

Chatter can help you identify internal experts

and stay on top of critical developments relating

to your top accounts and service cases.

Complex issues get resolved faster. And by serving up answers anywherecustomers want themover the phone, on the Web, or even in Twittercustomer satisfaction climbs.


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CONFIGURATION

Salesforce users can configure their CRM application

In the system, there are tabs such as "Contacts", "Reports", and "Accounts".

Each tab contains associated information.

For example, "Contacts" has standard fields like First Name, Last Name, andEmail.

Configuration can be done on each tab, by adding user-defined custom fields.


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RADIAN 6

With more than 200 million tweets per day, 750 million Facebook users, andmillions of blogs, videos, forums, and community sites, theres an explosion ofconversations online about brands, companies, and industries.

With Radian6, you can listen to what people on the public social Web aresaying about your brand, company, competition, and industry.

You can then measure and analyze conversations, and ultimately engage inreal time, right in the channel where the conversation is taking place.


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ADVANTAGESOF CLOUD COMPUTING

Lower computer costs:

You do not need a high-powered and high-priced computer to run cloudcomputing's web-based applications.

Since applications run in the cloud, not on the desktop PC, your desktopPC does not need the processing power or hard disk space demanded bytraditional desktop software.

When you are using web-based applications, your PC can be lessexpensive, with a smaller hard disk, less memory, more efficientprocessor...

In fact, your PC in this scenario does not even need a CD or DVD drive,as no software programs have to be loaded and no document files needto be saved.


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V ADVANTAGESOF CLOUD COMPUTING

Improved performance:

With few large programs hogging your computer's memory, youwill see better performance from your PC.

Computers in a cloud computing system boot and run fasterbecause they have fewer programs and processes loaded into

memory

Reduced software costs:

Instead of purchasing expensive software applications, you canget most of what you need for free-ish!

That is right - most cloud computing applications today, such as

the Google Docs suite, are totally free. That is a lot better than paying $200+ for similar Microsoft Office

software - which alone may be justification for switching to cloudapplications.


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DISADVANTAGESOF CLOUD COMPUTING

Requires a constant Internet connection:

Cloud computing is impossible if you cannot connect to theInternet.

Since you use the Internet to connect to both your applicationsand documents, if you do not have an Internet connection you

cannot access anything, even your own documents. A dead Internet connection means no work and in areas where

Internet connections are few or inherently unreliable, this couldbe a deal-breaker.

When you are offline, cloud computing simply does not work.


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DISADVANTAGESOF CLOUD COMPUTING

Can be slow:

Even with a fast connection, web-based applications cansometimes be slower than accessing a similar software programon your desktop PC.

Everything about the program, from the interface to the current

document, has to be sent back and forth from your computer tothe computers in the cloud.

If the cloud servers happen to be backed up at that moment, or ifthe Internet is having a slow day, you would not get theinstantaneous access you might expect from desktopapplications.

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