Andrew Kim3339 Rogers AvenueEllicott City, MD 21042

Andrewk0620@Gmail.com Cell: 410-599-9599

Versatile Certified Healthcare Professional with 10 years of experience: Oversight from managing medications inside Pharmacies, Emergency Medical Response, to the elevated Pulse of a Hospital Emergency Room.

Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead-by-example mentality to ensure the execution of all safety, security and quality measures in operations and policies.

Dedicated Sales Representative: Consultative sales professional who investigates, understands and resolves client issues to improve revenue targets and achieves company goals. Consistently turning around underperforming operations and improving the bottom line.

Areas of Expertise

Business-to-Business SalesBusiness DevelopmentClinical OperationsHealthcare Standards

Marketing ImplementationSales & Margin ImprovementEMR ImplementationEmergency Medical Response

Client/Account ManagementContractual AgreementsOperations ManagementHealthcare IT

Professional Experience

Prime MD — Columbia, MDPractice Administrator / Medical Technician 05/12-Present

Beginning in the Fall of 2011, I brought my patient care experience into a private Internal Medicine practice. My duties were the typical vaccinations, recording vital signs and other clinical roles. I realized inefficiencies in the patient intake process and brought my Emergency Room experience in to overhaul the process enabling the practice to reduce wait times before care was provided which ultimately led to increased revenues from being able to treat more patients during the day. We then adopted eClinicalWorks as our Electronic Medical Record System where I played a key role in the adoption, implementation and deployment of the system. My duties culminated rather quickly into an Administrator position where I handled all the responsibilities of the Operations of the practice.

Versatile – From Clinical support to Operations, I consistently turned the practice around to provide positive patient outcomes as well as increased revenue.

Workflow – using my ER experience, I increased the bottom line revenues by 25% enabling our patient load to increase with an EMR in place (which typically reduces the patient load by the same percentage).

Clinical HIT Adoption – well versed in the utilization of Technology to provide higher levels of care; a clear understanding on how to leverage change and to promote outcomes.

Administration – an Understanding in the Business side (Revenue, Cost, Inefficiencies, Resources) of Clinical Operations.

Medical Standards – High Level insight on Diagnostic and Procedural Codes (ICD, SNOMED).

Healthcare Payers – Healthcare Insurance eligibility, reimbursements, and process.

Technology – Familiar with Platforms (NextGen, eClinicalWorks, Meditech/LSS).

Memorial Healthcare/Quince Orchard Medical — Laurel/Gaithersburg, MDPharmaceutical Sales 04/11 – 05/2012

As a Pharmaceutical Sales Representative, my business was conducted over the phone and face-to-face. The duties included prospecting and qualifying clients very quickly and a persistent effort in pursuing opportunities on a daily basis. The creation and presentation of the complete sales package detailing how our medications enable my prospects to accomplish their personal lifestyle goals completes a solid sales pitch prior the closing. Maintaining the highest closing is a testimony of my ability to generate, qualify, and close prospective business from start to finish over the sales cycle.

Prospected, Qualified and Sold to patients based on health goals over the phone and through appointments at their home or in the clinic.

Medical Background – leveraged my understanding of Medicine and Healthcare to promote lifestyle changes through our Drugs and treatment programs.

Managed 5 Digit Pipelines and hit my Quarterly Targets and maximized commissions/profits.

Clinical Technician 04/11 – 05/2012

My clinical work with Quince Orchard was based heavily on Pain Management. From start to finish, I had to monitor the patient progress with Scheduled II-V Medications and watch out for potential abuse. Given the fact that I worked very closely with Controlled Substances, the highest level of compliance and security was needed to satisfy the DEA. My oversight was on the Clinical Support department where I managed Physician Assistants and Patient Outcomes.

DEA Schedule II-V Medications – handling and administering Narcotic medications to ensure safe and compliant delivery.

Compliance – Kept patients in compliance with treatment programs and promoted positive outcomes through study, research and monitoring.

Emergency Response – Provided ambulatory medical support to inpatient resources on Medical Records Management in the event of life threatening situations.

Pinnacle Marketing — Towson, MDSenior Account Executive 07/10 - 04/11

Originally hired as an Account Executive, I demonstrated entry level success through the campaigning of Direct Marketing to Fortune 500 Corporations and quickly grew to be one of the top AE’s in the country. Just a few months into my tenure, I was promoted to a Senior Account Executive where my duties included the creation of a team that I managed and drove to meeting revenue targets.

From prospecting over the phone to office meetings, I utilized persuasive skills to sell our marketing agendas to high level officials in within Fortune 500 Corporations.

Ranked amongst the top 20 AE’s nationwide on multiple occasions. Personally built a successful team within the organization and managed their responsibilities to

assess their progress. Subordinate training in the areas needed to further provide career growth of other AE’s. Inside/Outside Sales Experience - able to travel and handle closing situations over the phone or

face-to-face. Managed 6 Digit pipelines and hit monthly quotas demonstrating success in a “Lead-by-Example”

fashion.

Howard County General HospitalEmergency Room Admissions / Technician 03/07 – 06/10Once I completed my EMT Certification, I was hired by the Howard County General Hospital as the Admissions Administrator where I was tasked with the admission of Trauma patients. From the admissions desk to setting up the patients in the Electronic Medical Records system, the high adrenaline environment ensured that I was able to work as a cohesive unit under pressure during life threatening situations.

Patient intake – registration and tracking of patient treatment and progress. Discharging – I provided support with ePrescribing through the Meditech system to the preparation

of discharge summaries. Familiarized self with different payer types and handled coverage and copays. Assisted Clinical staff, Surgeons and Nurses with the inpatient and outpatient procedures including

the transport of patients to other locations within the Hospital. Effectively managed Protected Health Information (PHI) for security, compliance, billing and

maintenance of the department.

Rite Aid Pharmacy — Ellicott City, MDCertified Pharmacy Technician 3/03 - 06/08

As a Technician, I was tasked with managing all medication requests from hospitals and physicians. Maintaining security and compliance with HIPAA, I also gained experience in Formulary Eligibility of the Medications from PBM’s and an understanding of safety through interaction checks.

NextGen – Platform to handle ePrescribing of all non-scheduled medications McKesson – Inventory Management of medications. Eligibility – frequent management of Formulary Coverage options from Preferred Levels 1-4 and

Prior Authorizations. PBM – Reconciliation with Pharmacy Benefits Managers/Payers on billing and copays. Drug/Drug – Drug/Allergy Interactions – Filled scripts accurately with an understanding of patient

conditions and medical history to ensure that there wouldn’t be any negative interactions between diagnosis and drugs.

Reconciling Medications history with Primary Care Physicians as well as any other points of care.

Education, Training, Affiliations and Skills

Howard County Community College — Earned EMT B Certification – 2010

Fluent in spoken Korean Language

CPR Certified - 2012

Proficient in Microsoft Office Suites and Operating Systems

Typing at 80 Words Per Minute

Clinical HIT Platforms – Meditech, NextGen, eClinicalWorks, McKesson

References available upon request