AITP St. Louis Chapter Presentation_09-24-2009- Preparing for a Mobile Future
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Transcript of AITP St. Louis Chapter Presentation_09-24-2009- Preparing for a Mobile Future
8/8/2019 AITP St. Louis Chapter Presentation_09-24-2009- Preparing for a Mobile Future
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Preparing Your Business for aMobile Future… Are you ready?
Presented by:
Enterprise Mobility Solutions, Inc.
8/8/2019 AITP St. Louis Chapter Presentation_09-24-2009- Preparing for a Mobile Future
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Page 2
Tonight’s Agenda
•Preparing yourbusiness for the Mobile Future.
•The MobileRevolution is alive!
•Is yourbusiness prepared?
•What is aMobility Strategy and why do I need one?
•IncorporatingMobility as you go.
•MobileTechnology for your business can have BIG advantages
•CTIA - VideoCase Study – Safelite Mobile Applications
8/8/2019 AITP St. Louis Chapter Presentation_09-24-2009- Preparing for a Mobile Future
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Business Trends Driving The Market
Globalization
Mobile Society
Virtualization
8/8/2019 AITP St. Louis Chapter Presentation_09-24-2009- Preparing for a Mobile Future
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The Mobile Revolution is alive!
•T
he current growth of Enterprise Mobility Solutions.
•Mobile Technology & Line of Business Applications (Apps)
•The impact any of these can have on your business:
Customers/ Venders, Employees
•Have you looked into your competition lately?
• Has your specific industry began adapting mobile technology?
8/8/2019 AITP St. Louis Chapter Presentation_09-24-2009- Preparing for a Mobile Future
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Wireless Value Drivers
What Businesses Expect from Wireless Wireless Value Drivers
• Workflow enhancers
– Work order management
– Sales order quote / commit
• Knowledge enhancers
– Knowledge base lookup– Mobile inventory
• Transaction enhancers
– Alerting & response
• Reporting enhancers
– Sales Pipeline
– Executive Dashboard
INCREASE
PRODUCTIVITY
REDUCE COSTS
IMPROVE CUSTOMERSATISFACTION
REDUCE STAFF
INCREASE EMPLOYEE
RETENTION
IMPROVE DATA
QUALITY
CREATE COMPETITIVEDIFFERENTIATION
INCREASE
REVENUE
64%
52%
28%
16%
20%
8%
16%
8%
8/8/2019 AITP St. Louis Chapter Presentation_09-24-2009- Preparing for a Mobile Future
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Is your business prepared for Mobile
Technology?
ow does your business use mobile devices and solutions today?
o you have total awareness of your companies use of mobiletechnologies… Large or Small – Basic or Advanced?
oes your business have a policy in place for mobile devices, plansand deployment etc?
inally, does your company have a clear focus of what Employees orDepartments would hold the greatest benefits?
8/8/2019 AITP St. Louis Chapter Presentation_09-24-2009- Preparing for a Mobile Future
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Setting Mobility Policies & Creating a
Mobility Strategy
• Creating a clear vision/plan for Mobile Technology
• What is a mobility strategy and why do we need one?
• Aligning your mobility strategy with all other corporate goalsand objectives
• Being aware and prepared with a strategy will prove to be
the most valuable tool you/your business has during thenext 12 – 24 months!
8/8/2019 AITP St. Louis Chapter Presentation_09-24-2009- Preparing for a Mobile Future
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ROI Where and how do mobility solutions provide the best ROI
Wireless Workflow Key factors drive a successful wireless workflow
Form Factor Laptop or smart devices
Ecosystem & Developer Approach Develop in-house vs. utilizing third party applications
Device Platform Single platform or multi device platform
Security,
Compliance,and Control
Addressing device and data security and compliance
requirements
Fixed MobileConvergence &
Unified
Communication
Future mobile strategy includes location-based FMC services,PBX integration, and UC
Implementation Considerations
8/8/2019 AITP St. Louis Chapter Presentation_09-24-2009- Preparing for a Mobile Future
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Mobility Promises Significant Financial
Gains
• Industry Specific Business Applications
• Out of the box ROI for many Industries
• Examples of our own experiences/customers
• For those who don’t adopt to this technology it could havedevastating effects
8/8/2019 AITP St. Louis Chapter Presentation_09-24-2009- Preparing for a Mobile Future
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How to start planning…
• Call us
• Do assessments of your internal uses of Mobile Technology
• Company owned and delegated as well as…
• Uses of your employees personal devices
• Assess your Competition – Are they using the technology?
• Determine how prepared your resources are to handleincorporating more Mobile Technology/devices
8/8/2019 AITP St. Louis Chapter Presentation_09-24-2009- Preparing for a Mobile Future
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To Learn more or to receive a free copy of:
“Creating a Mobile Strategy”
Please leave your card/contacts with me.
Thank you,
Enterprise Mobility Solutions!
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ADDITIONAL MATERIALS
THE SLIDES THAT FOLLOW ARE REFERENCE SLIDES
ADDITIONAL MATERIALS
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8/8/2019 AITP St. Louis Chapter Presentation_09-24-2009- Preparing for a Mobile Future
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Brief History of Mobility in Business
1983
Ameritech began the
first United States
commercial cellular
service in Chicago,AMPS
1985 1990 1995 20052000
1985
ARDIS
IBM Field Service
City of LA Parking
1991
Mobitex 1996
Regional 2G
CDPD
1998
BlackBerry 950 Pager
1st Public Wireless Data Networks
Enabled Key Vertical Apps:
Field Service
Public Safety
Birth of the Killer App -
Wireless Email and
Middleware for Field Service
Apps
1st national high speed wireless
Compelling integrated devices
enabled broad email adoption and
national field service deployments
2002
National 2G Data
GPRS
1XRTT 2003
First Integrated
BlackBerry
2005
3G HSDPA
2004
National 2.5G
EDGE
Global 3G wireless
Broadband enabled devices
enabling broader mobilization of
business applications
2006
1st Global
3G devices
1998
AT&T Wireless
offers the firstnational one-rate
wireless service
price plan, Digital
One Rate
1991 / 1994FCC spectrum
allocation and
auctions for 800 /
1900 band
completedVoice
centric
Data
centric
2008
AT&T launches
BlackBerry Bold
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Mobility Adoption TodayDriving real-time information & location to the edge of the business
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Mobility Product Portfolio
Mail &
Messaging
LaptopMobility
Industry
Solutions
SmartDevices
Platform
VoiceServices
WirelessManagement
Tools
DeviceInsurance
Enterprise
Paging
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8/8/2019 AITP St. Louis Chapter Presentation_09-24-2009- Preparing for a Mobile Future
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Mobility Beyond Email
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CPG – DIRECT STORE DELIVERY
INSURANCE - CLAIMS
HIGH TECH MFG – BREAK/FIX
TRANSPORTATION - AVL
HEALTHCARE – HOME CARE
UTILITIES – FIELD SERVICE
BANKING/INVESTMENTS - CRM
CONSTRUCTION – TIME/JOB/ORDER MGT
PHARMACEUTICALS - SFA
Industry / Process Examples
Beyond
Executive
Ranks
Wireless Access
to Internet,
Intranets,
Portals
8/8/2019 AITP St. Louis Chapter Presentation_09-24-2009- Preparing for a Mobile Future
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Fleet / Asset Management
• GPS-enabled devices to communicate vehicle / assettracking info to an enterprise computer or via a hostedsolution
Location-Based Services (“LBS”)
• Impact individual productivity and operations vianavigation, mapping, tracking and reporting utilizing GPS-
enabled handheld devices
Field Service Automation (“FSA”)
• Extend enterprise data and applications to mobile devicesproviding real-time information to field personnel
Sale Force Automation (“SFA”)
• Extend enterprise data and applications to mobile devicesproviding real-time information to sales personnel
Improving Business Processes
8/8/2019 AITP St. Louis Chapter Presentation_09-24-2009- Preparing for a Mobile Future
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Case Studies
Sales Force Automation
Field Service Automation
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Situation
• Capture orders generated during sales calls to
retail customers
• Improve customer service with quick ability todetermine product availability and eliminating theneed for callbacks on orders
Solution
• Wireless solution deployed on BlackBerry devicesallows sales rep to check inventory and place orders
• Application development was low cost and solutionwas easy to deploy
Company Facts
• Leading sporting goods manufacturer
• Over 1,000 employees
• 200 U.S. sales representatives
“Just one order paid for the solution”
Tim Oligmueller SFA Manager, adidas America
adidas America
Value/Benefits
• Inventory checks and order entryat customer location drives sales
• Ability to immediately impactcustomer satisfaction
• Up-to-date information givesmarketing teams and buyers early
look at trends
8/8/2019 AITP St. Louis Chapter Presentation_09-24-2009- Preparing for a Mobile Future
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Situation
• Eliminate paper work order forms & cell phone
dispatch• Improve inventory accuracy
• Capture customer signatures and drastically reducethe time between call complete and invoice
• Gain customer data for analysis and preventativemaintenance
Solution
• Wireless solution deployed on ruggedized WindowsMobile devices
• Field is able to check inventory status and placeorders directly from remote location
Company Facts
• Leading independent Refrigeration & HVACSupermarket Contractor in US
• 400+ technicians
“No paperwork, it’s fantastic.”
Sergio
technician, Source Refrigeration & HVAC, Inc.
Source Refrigeration & HVAC, Inc.
Value/Benefits
• Reduce billing errors
• Workforce management withautomatic time card entry and POtracking
• Real-time work scheduling anddispatch, eliminating paper work
orders
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Next Steps
Embrace Mobility
To Learn More
Contact:
Jason Ashton
314-880-7201
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