Airport Magazine April-May 2012

A A A E D E L I V E R S F O R A I R P O R T E X E C U T I V E S

www.airportmagazine.net | April/May 2012

M A G A Z I N E

84th ANNUAL AAAE CONFERENCE AND EXPOSITION

Phoenix Sky Harbor’s New PHX Sky TrainSnow Removal InnovationsEffective Customer Service

No matter where you’re headed, the Atkins team is onboard and ready to provide you the most experienced aviation consultancy talent in the industry.

Whether you are an international airport in a major city, or a small regional hub airport, Atkins can take you to places you’ve never been before.

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Above and below: Maynard H. Jackson Jr. International Terminal, Hartsfield-Jackson Atlanta International Airport, Georgia. As a joint venture partner, Atkins provided bridge design, road design, site design, parking design, and security systems design for the multi-level terminal access roadway system.

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EngineeringConstruction

EnvironmentalArchitecture

The $1.4B Maynard Holbrook Jackson International Terminal roadway system project at Hartsfield-Jackson Atlanta International Airport yielded more than 800 sheets of design drawings requiring detailed coordination with multiple stakeholders.

Our destination is your destination!

3AIRPORTMAGAZINE.NET | APRIL/MAY 2012

EDITOR’SCORNER

E D I T O RBARBARA COOK

[email protected]

P U B L I S H E RJOAN LOWDEN

E X E C U T I V E E D I T O RELLEN P. HORTON

E D I T O R - A T- L A R G ESEAN BRODERICK

N E W S E D I T O RHOLLY ACKERMAN

A R T D I R E C T I O NUNCONFORMITY, LLC

S T A F F P H O T O G R A P H E R SBILL KRUMPELMAN

JAMES MARTIN

A D V E R T I S I N G A N D S A L E [email protected]

E D I T O R I A L O F F I C E 601 Madison Street, Suite 400

Alexandria, VA 22314(703) 824-0500, Ext. 133

Fax: (703) 820-1395Internet Address: www.airportmagazine.net

Send editorial materials/press releases to: [email protected]

Airport Magazine is published bimonthly by the AAAE Service Corporation Inc.,

a wholly owned subsidiary of the American Association of Airport Executives, and the

Airport Research and Development Foundation.Subscription price for AAAE members is included

in the annual dues. U.S. subscription rate to non-members is $50 for one year. International rate for non-members is $100. Single copy price is $12.

Copyright 2012 by AAAE. All rights reserved.

Statements of fact and opinion are the responsibility of the authors and do not

necessarily reflect the views of AAAE or any of its members or officers.

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M A G A Z I N E

With this issue, Airport Magazine celebrates AAAE’s 84th Annual Conference and Exposition, to be held in Phoenix April 29-May 2. Phoenix Sky Harbor

International Airport is our host for the conference, and we appreciate their hospitality.

Our lead story in this issue highlights the PHX Sky Train, a landmark $1.5 billion project designed in three stages to accommodate future growth and passenger demand at Phoenix Sky Harbor.

Other features in this special conference issue include: going beyond a simple asset management system; providing good customer service on a tight budget; winter operations; and FAA’s forecast for growth in the U.S. aviation system. A special AAAE Today section brings you up to date on the workings of your association.

We thank our advertisers in this issue, which are listed on page 46. These companies contribute to the success of Airport Magazine through their support. Please support them in turn.

For the convenience of our readers, features of the Airport Magazine website (www.airportmagazine.net) allow readers around the globe to access the current issue. A full-color interactive flip book for each issue allows readers to print out articles. Our subscribers and all AAAE members receive printed copies as well.

Barbara Cook Editor

Our QR (Quick Response) codes, displayed above, will lead you

to Airport Magazine’s 2012 media kit and to information about

AAAE’s Annual Conference and Exposition, scheduled for April

29-May 2 in Phoenix.

AAAE Annual Conference and Exposition

You can access Airport Magazine online at www.airportmagazine.net.

2012 Airport Magazine Media Kit

No matter where you’re headed, the Atkins team is onboard and ready to provide you the most experienced aviation consultancy talent in the industry.

Whether you are an international airport in a major city, or a small regional hub airport, Atkins can take you to places you’ve never been before.

Give us a call, we’re packed and ready to go!

Above and below: Maynard H. Jackson Jr. International Terminal, Hartsfield-Jackson Atlanta International Airport, Georgia. As a joint venture partner, Atkins provided bridge design, road design, site design, parking design, and security systems design for the multi-level terminal access roadway system.

800.477.7275www.atkinsglobal.com/northamerica

EngineeringConstruction

EnvironmentalArchitecture

The $1.4B Maynard Holbrook Jackson International Terminal roadway system project at Hartsfield-Jackson Atlanta International Airport yielded more than 800 sheets of design drawings requiring detailed coordination with multiple stakeholders.

Our destination is your destination!

4 AIRPORTMAGAZINE.NET | APRIL/MAY 2012

EDITORIAL ADVISORY BOARD

A I R P O R T M E M B E R S

WILLIAM G. BARKHAUER, A.A.E., Morristown, New Jersey

TIMOTHY M. DOLL, A.A.E., Eugene, Oregon

MARK E. GALE, A.A.E, Philadelphia, Pennsylvania

ERIN O’DONNELL, Chicago, Illinois

LYNN KUSY, C.M., Mesa, Arizona

TODD MCNAMEE, A.A.E., Camarillo, California

TORRANCE A. RICHARDSON, A.A.E., Columbus, Ohio

ROBERT OLISLAGERS, A.A.E., Englewood, Colorado

LOUIS MILLER, Atlanta, Georgia

AL POLLARD, A.A.E., Baltimore, Maryland

C O R P O R A T E M E M B E R S

BILL HOGAN, RS&H

STACY HOLLOWELL, Siemens One, Inc.

CHARLES LAMB, C.M., Delta Airport Consultants Inc.

RANDY POPE, Burns & McDonnell

RAMON RICONDO, Ricondo & Associates Inc.

LAURA SAMUELS, Hudson Group

M A G A Z I N E

22

28

18

12

Volume 24/Number 2 | April/May 2012

6

A A A E B O A R D O F D I R E C T O R S

CHAIRKELLY L. JOHNSON, Bentonville, Arkansas

FIRST VICE CHAIRBRUCE E. CARTER, Moline, Illinois

SECOND VICE CHAIRMARK P. BREWER, Manchester, New Hampshire

SECRETARY/TREASURERRANDALL D. BERG, Salt Lake City, Utah

FIRST PAST CHAIRJAMES E. BENNETT, Abu Dhabi

SECOND PAST CHAIRJIM P. ELWOOD, Aspen, Colorado

BOARD MEMBERSDANETTE M. BEWLEY, Reno, NevadaSCOTT A. BROCKMAN, Memphis, TennesseeANN B. CROOK, Horseheads, New York ROD A. DINGER, Redding, CaliforniaTIMOTHY M. DOLL, Eugene, OregonMARK E. GALE, Philadelphia, Pennsylvania STACY L. HOLLOWELL, Carrollton, TexasCLAUDIA B. HOLLIWAY, Valdosta, GeorgiaKIM W. HOPPER, Portsmouth, New Hampshire PHILLIP E. JOHNSON, Grand Rapids, Michigan

MARK D. KRANENBURG, Oklahoma City, Oklahoma WILLIAM F. MARRISON, Knoxville, Tennessee TODD L. MCNAMEE, Camarillo, California CARL D. NEWMAN, Phoenix, Arizona THOMAS M. RAFTER, Egg Harbor Township, New Jersey TORRANCE A. RICHARDSON, Columbus, Ohio WALTER B. STRONG, Norman, Oklahoma ALVIN L. STUART, Salt Lake City, Utah PAUL J. WIEDEFELD, Baltimore, Maryland

C H A P T E R P R E S I D E N T STIMOTHY M. DOLL, Eugene, Oregon

KELLY CAMPBELL, Lubbock, Texas

MICHAEL J. LANDGUTH, Chattanooga, Tennessee

WAYNE S. PENNELL, Baltimore, Maryland

BRIAN D. RYKS, Duluth, Minnesota

SCOTT C. MALTA, Atwater, California

P O L I C Y R E V I E W C O M M I T T E E

BONNIE A. ALLIN, Tucson, Arizona

ROSEMARIE ANDOLINO, Chicago, Illinois

WILLIAM G. BARKHAUER, Morristown, New Jersey

KRYS T. BART, Reno, Nevada

THELLA F. BOWENS, San Diego, California

LARRY D. COX, Memphis, Tennessee

ALFONSO DENSON, Birmingham, Alabama

MARIO DIAZ, Houston, Texas

KEVIN A. DILLON, Warwick, Rhode Island

THOMAS E. GREER, Monterey, California

GARY L. JOHNSON, Stillwater, Oklahoma

LYNN F. KUSY, Mesa, Arizona

GINA MARIE LINDSEY, Los Angeles, California

RONALD MATHIEU, Little Rock, Arkansas

ERIN M. O’DONNELL, Chicago, Illinois

BRADLEY D. PENROD, Pittsburgh, Pennsylvania

ELAINE ROBERTS, Columbus, Ohio

RICKY D. SMITH, Cleveland, Ohio

SUSAN M. STEVENS, Charleston, South Carolina

MARK VANLOH, Kansas City, Missouri

P R E S I D E N T

CHARLES M. BARCLAY, Alexandria, Virginia

Coming in Airport MagazineJUNE/JULYTrends in airport concessions are evaluated from the traveler and airport viewpoints

AUGUST/SEPTEMBERAirport security methods are reviewed and new concepts are highlighted

Features

6 Phoenix Sky Harbor Builds for the FutureAmenities Planned to Increase Comfort, Convenience

12 Airport Snow Removal Innovations Manchester-Boston: Lessons from the Nor’easter

18 Customer Service on a Tight BudgetFocus on Exceeding Expectations

22 FAA Forecasts U.S. Aviation Growth1 Billion Passengers Expected In 2024

28 Leadership With BinocularsManaging Today with Tomorrow in View

34 AAAE TodayAn Inside Look at the Association

SPECIAL

47 AAAE Annual Conference and Exposition Buyers’ Guide

Volume 24/Number 2 | April/May 2012

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Phoenix Sky Harbor’s PLANNED AMENITIES TO INCREASE COMFORT, CONVENIENCE

P hoenix Sky Harbor International, one of the

country’s 10 busiest airports in terms of passenger

traffic, is developing amenities that soon will

provide a more convenient and comfortable

welcome for travelers. The airport will open its state-of-the-art

PHX Sky Train in early 2013.

“This is one of the most forward-thinking proj-ects of our time,” Airport Director Danny Murphy said. “The PHX Sky Train will allow us to meet the expectations of the public as they travel through America’s Friendliest Airport.”

The PHX Sky Train is a landmark $1.5 billion project funded through airport revenue and passenger fees. The project is designed in three stages to accommodate future growth and passenger demand at Phoenix Sky Harbor.

In Stage 1, the modern, black and silver driverless cars will run between the 44th Street and Washington METRO light rail stop, the East Economy parking areas and Terminal 4. The system will operate on an electrically powered, center-rail guideway and will provide a five-minute ride to and from the METRO light rail stop and Terminal 4. Free to the public, the PHX Sky Train will provide an important con-nection to the local community by allow-ing travelers to ascend the escalator at the new 44th Street and Washington Sky Train Station from the METRO light rail and connect to the airport.

Travelers utilizing Terminals 2 and 3 can look forward to a PHX Sky Train connec-tion as part of Stage 1A in early 2015. In this phase of construction, the train will continue from Terminal 4 to Terminal 3 and connect to Terminal 2 by a short walk-way. By late 2020, the PHX Sky Train will travel to all three terminals, parking facili-ties and the rental car center.

Since the opening of a public light rail system in late 2008, travelers have

been able to “take the train to the plane” via the free PHX Airport Shuttle. The shuttle connects METRO light rail travelers at the 44th Street and Washington stop to a bus that stops at each of the

PHOENIX SKY HARBOR INTERNATIONAL AT A GLANCE

� One of the 10 busiest airports in the U.S.

� Sky Harbor has experienced an increase of 5.3 percent in passengers since 2011. This improvement is comparable to Sky Harbor’s pre-recession numbers

� More than 100,000 passengers arrive and depart daily

� Nearly 60 shops are located throughout all three terminals

� The Phoenix Airport Museum is one of the largest airport museums in the world

� A pet park is located at each terminal for those traveling with pets

The PHX Sky Train is a landmark project designed to meet future growth and passenger demand, as well as provide an important connection to the community.

New, local food and beverage concepts soon will be appearing in Sky Harbor’s Terminal 4. Photo courtesy of HMSHost.

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terminals. Approximately 1,000 people use the airport shuttle daily, and that number is expected to reach 13,000 per day when the PHX Sky Train opens for riders.

The PHX Sky Train project has many features that are “firsts” in the industry, Murphy noted. The 44th Street and Washington Street Station con-struction has utilized several green build efforts. Combined with the use of electric cars for trans-port, the PHX Sky Train will be one of the first Leadership in Energy and Environmental Design (LEED) certified projects in the nation. The PHX Sky Train is also distinct in inclusion of a bridge over an active taxiway — the first of its kind in the world, airport officials said.

In addition to being an excellent customer ser-vice amenity and providing environmental ben-efits, the PHX Sky Train project has been an asset to the community by creating much needed jobs, officials noted. The first stage of construction alone has generated more than 6,000 new jobs.

LOCAL CUISINE HIGHLIGHTEDNew and upgraded food and beverage concessions also are underway at Sky Harbor, including many new concepts that bring the flavor of the Phoenix area inside the terminal. Local favorites and well-regarded restaurants such as Barrio Café, Cowboy Ciao and Chelsea’s Kitchen will be in locations both pre- and post-security in Terminal 4.

Some of the area’s most well-known chefs have brought their specialties to these restaurants, and now travelers from around the world will be able to sample this cuisine while waiting for their

flights, or will be able to pick up items to go. “We are thrilled to be able to bring outstanding

food and beverage choices to our customers,” said Murphy. “We are also proud to be able to provide opportunities to local and small business owners to bring their concepts to the airport.”

The enhancements to the food and beverage concessions are the result of two contracts. Host International Inc. was awarded the first contract in June 2010 and already has begun upgrades on existing outlets. International favorites such as McDonald’s and Starbucks will compliment the many local offerings. A Starbucks will be located in the baggage claim area of Terminal 4 — a great amenity for travelers on the go or those waiting for passengers to arrive.

A second contract will add other locally acclaimed restaurant concepts to Terminal 4. Overall, more than 50 new food and beverage concepts will be offered in the terminal, and all will feature street pricing consistent with their off-airport locations.

As construction is ongoing through 2013, Phoenix Sky Harbor will be proactive in ensur-ing there is no interruption in food and beverage service, Murphy emphasized. Restaurants are clos-ing in phases, and temporary food outlets will be installed where travelers can pick up items to go.

The expectations of the traveling public increase each year, and Phoenix Sky Harbor con-tinues to focus not only on excellent customer service but also providing state-of-the-art ame-nities to enhance the travel experience of pas-sengers as they are welcomed to the heart of the Southwest, Murphy said. A

The PHX Sky Train is also distinct in inclusion of a bridge over an active taxiway


SNOW REMOVAL INNOVATIONS WORKING AT NEW HAMPSHIRE’S BUSIEST AIRPORTBy Carlton E. Braley Jr.


The snow-fighting industry provides safe travel during winter

weather events. What began as shovelers rescuing stranded

transcontinental railway passengers in the 1800s has evolved

into a high-tech industry requiring specialized knowledge and

training, especially as it pertains to airport operations. A prime

example of snow-fighting within the aviation industry can be

found at Manchester-Boston Regional Airport (MHT).

The airport is located in southern New Hampshire, in the heart of the northeast region of the U.S., approximately 50 miles north of Boston. This region is the home of the Nor’easter, a winter snow storm similar to a hurricane, with blizzard conditions of sustained winds and poor visibility for a pro-longed period, usually accompanied by snow accumulations measured in feet. MHT can expect the annual Nor’easter and an average of 66 inches of snow.

During the 2010-2011 winter season, MHT experienced 22 winter weather events, received 84.5 inches of snow, and expended $1 million to remain open safely for the 22nd consecutive year. There have been years with 100-plus inches of accumulation and some with less than 50 inches, but there has never been a year without snow. To maintain a safe airfield during any type of winter weather requires specific knowledge and technologi-cally advanced equipment.


KNOWLEDGEABLE STAFFINGTo remain open during a New England winter weather event requires a dedicated staff with the knowledge and skills to operate and maintain technologically advanced equipment and sys-tems. MHT employs an airfield operations and maintenance crew of 25 full-time employees aug-mented with 16 temporary seasonal and part-time employees. The airport also employs 12 full-time maintenance staff with two seasonal employees and several on-call shovelers. All personnel not only attend the mandatory FAR Part 139 annual training, but also participate in separate training for each specific type of equipment operated at the airport. The training curriculum was developed over the years to include procedures and record-keeping utilized within the fire fighting industry.

MHT defines a winter weather event as a winter weather emergency, and the mitigation of the con-ditions found during these require an emergency response from the airport staff. As normally found within other emergency response industries, MHT staff performs winter operations closely following the Incident Command System, with the snow boss as the incident commander. The airport snow desk performs duties that also would be performed at an emergency operations center, and the crews are assigned by geographical location or by task. The span of control is limited to five to seven people or units. Radio communications are an intricate part of the operation and training.

Record-keeping is a vital task as each storm has a large impact on the airport budget and has the potential to be declared a disaster. Federal Emergency Management Agency (FEMA) reim-bursement requires accurate documentation and records. Storm records include documented pre-plans, situational worksheets completed during each event, and chemical and sand application record sheets.

The situational worksheet is a document also taken largely from the fire fighting industry. The worksheet is designed to provide accountability

for each piece of equipment and the spe-cific operator and is updated with any change of personnel or equipment. This information is carried in the snow boss command vehicle for immediate avail-ability. The list is organized to allow clear and concise coordination among runway crews, taxiway crews and crews operating on ramps. The value of these sheets continues after each event as they

include the information also required by FEMA.Manchester’s success begins by employing

and training individuals with both airfield dis-ciplines — operations and maintenance. Full-time employee training begins with the Airport Operations Certification program. Each specialist must be experienced and skilled at airfield main-tenance and airfield operations. Each member is listed within the Airport Certification Manual (ACM) with the authority and responsibilities of an operations specialist. Each member must evalu-ate airfield conditions and perform the condition reporting procedures, including NOTAMs and field advisories. Each operations and maintenance spe-cialist can and does perform the duties at the snow desk. Each person rotates into the daily operations specialist role and will provide the initial response to any airport operational need.

The relationship between the airfield crew and the air traffic control tower is another important element of MHT winter operations. The airport and the local tower staff conduct annual winter operations training in which interaction and per-spectives from both parties are equally important. Several strategic and tactical procedures have been developed between the two groups as a result of these interactions. The trust between these groups is the underlying factor of the success story, and trust only can be developed over time. The con-trollers trust that the snow boss and the crews can plow, sweep, treat with sand and/or chemical and provide mu (runway friction) readings for the nearly two-mile-long runway for the full 150-foot width, and exit and remain clear of the runway, in under the 10 minutes requested.

EQUIPMENT TECHNOLOGIESMHT has been able to provide its crew with the most efficient and innovative equipment and tech-nologies either through capital investment fund-ing or by utilizing AIP funds. The airport operates approximately 30 pieces of snow removal equip-ment that commonly can be found at most airports,

The light-clearing plow at Manchester-Boston Regional Airport

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including front-mounted brooms, multi-task snow removal equipment, severe-duty plow trucks and large capacity rotary plows, along with other inno-vative applications of airport equipment.

For many years, MHT would clear around elevated lights with small pickup plows and hand shovels. During this very laborious activity, several lights would be broken, which became a burden to the airfield lighting budget.

There have been several “light-clearing” plow designs, and most have had some success. We married a New Holland TV145 with the Fortbrand VAMMAS light clearing plow, then raised the tractor by replacing the turf tires and wheels with a set of 14.9R46 (tall, thin agricul-tural) wheels and tires. These tires and wheels provide 24 inches of clearance, which allows the tractor to traverse safely over the top of the elevated runway and taxiway lights.

Light clearing now can be completed within a single eight-hour shift with little or no damage. The procedure includes working with two rotary plows, thus eliminating any windrows. During an extended storm and/or storms of great accumula-tions, a light-clearing crew can operate under the

control of the snow boss without the need of put-ting a crew member out into the elements.

RECENT INNOVATIONSThe most recent innovative technology application is our in-pavement snow melters. In 2010 MHT began a project to replace four existing snow melting pits. The existing units were installed in 1993 and were designed to melt approximately 120 tons of snow per hour at each of the two locations. As the airport grew and these melters aged, replacement was required and capacity was increased.

The project was awarded to a local contrac-tor, and Trecan Snow Melters were employed to provide 300 tons per hour snow melting capacity at each of the two locations. The melters utilize natural gas for fuel. Besides being the most modern design and offering reduced operating cost, these melters can be operated and monitored remotely from the cab of the ramp plow pushing the snow into them. This single operator operation is the most efficient snow melting available.

The terminal ramp plows always have pushed snow into the melters at each location. During the

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design phase of the project, MHT requested that the melters be operational via a remote controller. This allows the ramp plow operator to control the snow melters from within the cab. MHT opera-tional procedures require that the operator per-form the initial start up with “feet on the ground and eyes in the melter,” meaning the operator must inspect the snow melter and facility and open the pits at the controls within the melters. From that point on, all operations are conducted safely from within the loader.

Remote operation of the melters allows the operator to decrease the melting capacity when separated from the melter and/or increase the melting capacity based upon the amount of snow being pushed into the melter. Although the equipment design has automatic high and low limits, the remote operation eliminates any need-less fuel burn, which in turn reduces melting cost. This efficiency was immediately evident after the 2011 season. The overall melting cost, including electricity, was approximately $10,000 less in 2011 for a season of 82.5 inches of snow than it was for the 2010 season when there was an accumulation of less than 50 inches of snow.

Most of the savings was attributable to reduced gas usage. MHT melted more snow in less time using less energy. The overall project cost approximately $2 million. One of the greatest challenges to this project was addressing the Buy American provisions of the AIP funding process.

MHT utilizes other technologies and systems that warrant mentioning. These include: in-pavement temperature sensors, runway friction test truck, wire-less Internet available airside, Jet-Air truck, “Snow Dim” airfield lighting setting, continuous loop snow removal operations and common language field con-dition reports for tenants of MHT.

Manchester-Boston Regional Airport’s dedicated crew of snow fighters will continue to implement the most innovative systems and equipment ensuring the highest level of safety and confidence during winter operations at the lowest costs. A

Carlton E. Braley Jr. is maintenance super-

intendent at Manchester-Boston Regional

Airport. He may be reached at cbraley@fly-

manchester.com.

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Effective Customer Service In Tight Budget TimesBy Alisa Smith


The economic setbacks that

have affected the country

for the past several years

have had an impact on every

airport in the U.S., including Phoenix

Sky Harbor International. Although it has been a

decade filled with challenges, the downturn has presented unlimited opportunities to do more with less and to put a greater focus on exceeding customer expectations.

“Customer service is a priority at Phoenix Sky Harbor,” said Deputy Aviation Director Deborah Ostreicher. “But it is more than just a slogan at America’s Friendliest Airport. It’s a culture.”

THE NAVIGATORS Customer service is the lifeblood of any organization, and when it comes to providing top-notch customer service, Sky Harbor boasts a team of 370 volunteers — The Navigators.

Dressed in signature purple jackets and polo shirts, the Navigators deliver superior customer service to more than 100,000 passengers per day and more than 40 million annually. Since the program began in late 2000, the Navigators have taken volunteering to unprecedented levels, donating more than 600,000 hours of their personal time to serve airport customers.

The efforts of the volunteers often are recognized by visitors, making them among the top airport volunteer teams in the country. The volunteers come from different backgrounds but are dedicated to providing the best service possible in every encounter to ensure that Sky Harbor’s customers walk away with a positive impression of the airport.

Airport management regularly attends staff meetings and training sessions of employees and the Navigators to update all personnel on Sky Harbor’s definition of good customer service and how the airport measures these high expectations.

F.L.Y. AWARDAt Phoenix Sky Harbor, a few kind words and gestures go a long way. In the midst of the economic downturn, the “Friendly Let Me Help You” (F.L.Y.) employee recognition program was instituted to thank airport employees for their exceptional achievements.

F.L.Y. is an effort in which an outstanding individual or team accomplishment is highlighted at a monthly

The “Friendly Let Me Help You” (F.L.Y.) employee recognition program was instituted to thank airport employees for their exceptional achievements.


staff meeting, featured on the skyharbor.com website and via social media or throughout the terminals. Airport concessionaires, ground transportation providers, the airlines and passenger services companies are eligible for F.L.Y. recognition and often use feedback to spotlight that same employee through their own organization’s communication vehicles.

Each year, Sky Harbor recognizes the “Champions of Customer Service” with an awards presentation highlighting the “best of the best” at a monthly Phoenix Aviation Advisory Board meeting. Nominations are collected throughout the year and reviewed by airport management. As a result, Sky Harbor has developed a closer, more cohesive relationship with employees.

“Recognizing airport employees is an easy way to show how thankful we are for their services,” said Ostreicher. “It’s important that employees know that living our ‘service-first’ culture shows their commitment to a positive airport experience.”

The awards cost very little financially but are one way to demonstrate to employees how important customer service is to the airport.

CUSTOMER SERVICE THROUGH TECHNOLOGYTechnology is critical, especially in the realm of customer service. So it’s no surprise that through technology, many customers have turned into fans. Sky Harbor has utilized social media to its advantage to reach customers and communicate valuable information. With more than 6,000 followers on Twitter, 10,000 fans on Facebook, a YouTube channel and Google+ page, customers receive event details, parking promotions, new airport offerings and roadway construction and restrictions information when and where they need it.

The airport recently introduced a new mobile website with a Quick Response (QR) code system to help customers and visitors navigate their way around the airport. Travelers can scan the QR codes located in key customer service areas to access the mobile website on any smart phone or tablet and retrieve information on flight status, parking, shops and restaurants and ground transportation.

The QR code also has been added on the front of the airport information guide for customers who want the information at their fingertips but don’t want to add another brochure to their briefcase or carry-on.

QR codes are located on the bus stop signs in Sky Harbor’s economy parking lots for customers to register for email or text message reminders. Prior to customers returning from their trip, a reminder is sent to them indicating where they parked and which bus stop they need to use.

Customer feedback is critical to validate the efforts of every employee at Sky Harbor. QR codes requesting customer feedback can be found on business cards located at the information counters, parking lot exit booths and in airport taxis and limousines. Customers are linked to the feedback page on the airport’s mobile website to provide information about their airport experience.

“We felt this was an outstanding way to add another channel in which customers can communicate with the airport to improve their experience at Phoenix Sky Harbor,” Assistant Aviation Director Carl Newman, A.A.E., said.

PARAGON OF QUALITY SERVICEDelivering first-rate customer service doesn’t require much energy or need to cost money.

“No division at Sky Harbor has a line item in their budget for customer service. It costs nothing to smile, greet a passenger or ask how we can help. Customer service is an action verb, not a class or checklist,” Newman said.

Providing outstanding customer service is a perpetual exercise that includes constant self and third-party evaluation. It means listening to customers and responding to learn and improve. A

Alisa Smith is customer service manager at

Phoenix Sky Harbor International. She may be

reached at [email protected].

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F AA’s recently released 2012-2032 aviation forecast projects that the total number of people flying commercially on U.S. airlines will increase by 0.2 percent to 732

million in 2012 and to 746 million in 2013, and then increase more rapidly to 1.2 billion in 2032.

The aviation system is expected to reach 1 billion passengers per year in 2024, the agency said, three years later than projected last year. “Growth over the next five years will be moderate, with a return to historic levels of growth only attainable in the long term,” the agency said. “This delayed trajectory represents the downward adjustments of the overall economy, here in the U.S. and abroad, and the aviation sector’s responses.”

The report was released at the 37th FAA Annual Aviation Forecast Conference, held March 8-9 in Washington, D.C., and cosponsored by AAAE. In addition to the forecast highlights presented by

DOT Secretary Ray LaHood, attendees also heard from Acting FAA Administrator Michael Huerta, Director General and CEO of the International Air Transport Association Tony Tyler, and a number of distinguished panelists, including AAAE Chair Kelly Johnson, A.A.E.

FAA projects that airline revenue passenger miles (RPMs) will nearly double over the next two decades, from 815 billion in 2011 to 1.57 trillion in 2032, with an average increase of 3.2 percent per year. The number of commercial operations at FAA and contract towers is expected to increase by more than 45 percent from current levels.

In 2011, traffic growth remained modest with the number of passengers increasing by 2.5 percent from 2010 and RPMs up 3.5 percent from 2010, FAA said. Landings and takeoffs handled by FAA and FAA contract towers in 2011 were down by 1 percent from 2010. However, the number of

FAA Forecast Projects 1 Billion Passengers in 2024Total will Reach 732 Million in 2012

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commercial aircraft handled at FAA’s enroute centers grew by 4.8 percent in 2011 over the previous year, the agency noted.

The forecast projects the strongest growth in general aviation will be in jet aircraft, which is expected to increase at a rate of 2.9 percent per year, with a 4 percent per year growth rate in hours flown.

According to FAA, “After growing rapidly for most of the past decade, and having slowed over the past few years, the most recent (GA) shipment activity indicates cautiously optimistic results that the hard impact of the recession on the business jet market may have come to an end, and demand for business jet aircraft is beginning to recover. The forecast calls for robust growth in the long-term outlook, driven by higher corporate profits and the growth of worldwide GDP

Additionally, continued concerns about safety, security and flight delays keep business aviation attractive relative to commercial air travel. As the industry experts report a significant portion of piston aircraft hours are also used for business purposes, we predict business usage of general aviation aircraft will expand at a faster pace than that for personal and recreational use.”

FAA projects a competitive and profitable industry continuing to grow over the long term, “despite the fact that we are operating in a climate of economic uncertainty and rising oil prices,” Huerta said.

FAA said it pays “close attention” to the trends occurring at the “Core 30” airports. These facilities represent the top 30 airports in the country in terms of passenger activity (except Memphis, which is a major freight hub) and account for about 70 percent of commercial passengers.

Commercial activity at the Core 30 airports peaked in 2005, but subsequent industry restructuring has resulted in a drop in combined commercial activity at these airports since then, FAA said. In 2011, commercial activity at the

FAA Aerospace Forecast Fiscal Years 2012-2032

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In CY 2011, U.S. and foreign flag carriers transported an estimated 161.8 million passengers between the United States and the rest of the world, a 2.8 percent increase from 2010. Year-over-year growth increased in the Transborder, Pacific and Latin markets (up 2.2 percent, 5.7percent and 5.0 percent, respectively). Passengers decreased in the Atlantic market (down 0.6 percent) due to repercussions from the debt crisis in Europe, which is slowing the recovery of that region’s economy, and from the worldwide economic slowdown.

Worldwide air cargo demand contracted slightly in 2011 following a sharp rebound in 2010.5According to IATA, worldwide freight ton kilometers were estimated to decline 0.5 percent in calendar year 2011 compared to 2010. Freight ton kilometers (FTKs) of AEA member carrierswere up 2.1 percent in calendar year 2011 whereas FTKs of AAPA member carriers fell 4.8 percent during the same period.

5 IATA News Release, January 2012.

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is a major freight hub) and account for about 70 percent of commercial passengers. Commercial activity at the Core 30 airports peaked in 2005, but subsequent industry restructuring has resulted in a drop in combined commercial activity at these airports since then. In 2011,commercial activity at the Core 30 airports rose by 1.5 percent from the previous year but was 8.3 percent below 2005 activity levels. Of the Core 30 airports, 23 recorded increases in activity from 2010 with the largest increases occurring at Miami (up 6.3 percent) and Reagan National in Washington, DC (up 6.1 percent). The largest decreases in activity occurred at Memphis (down4.9 percent), and Salt Lake City (down 3.9 percent). Only six of the Core 30 airports exceeded 2005 peak activity levels during fiscal year 2011, up from four airports in both 2009 and 2010.

Since 2005 there has been a pronounced shift in demand which is reflected in the relative growth of commercial operations across the Core 30 airports. Commercial operations at San Francisco (up 16.2 percent), New York-Kennedy (up 14.9 percent), and Denver (up 14.9percent) have increased the most relative to their 2005 activity levels. Commercial operations at Dulles (down 37.4 percent), and Tampa (down 26.0 percent) show the largest declines from 2005 levels. These activity level shifts reflect the impact of airline industry restructuring. The demise of Indy Air and United’s continuing restructuring of its network resulted in a dramatic reduction of operations at Dulles, while the bankruptcy of Delta and its subsequent merger with Northwest along with Continental’s continuing restructuring of its network has led to a dramatic shrinking of operations in Tampa.

In 2011, total activity at FAA en-route centers (41.2 million) increased 1.8 percent from the previous year, the fastest growth since 2005. Commercial activity was up sharply (4.8 percent)with air carrier operations up 4.9 percent and commuter/air taxi operations up 4.5 percent. Non-commercial activity was down 7.8 percent for the year as general aviation activity was flat (uponly 0.1 percent) while military activity decreased 25.3 percent. In 2011, air carrier operations were 6.2 percent below their 2000 activity levels and air taxi/commuter operations were 11.2

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regional carrier passengers declined by 0.4 percent to 163.6 million. In the domestic market,mainline passengers saw an increase of 3.1 percent following a three year consecutive declineprior to 2011. Mainline passengers in international markets posted strong growth for the second year in a row (up 4.7 percent).

Even though the recession was officially over in June 2009,8 carriers continued to face economic uncertainty in 2011 as corporate travel budgets remained strained and double-digit unemployment persisted accompanied by uncertainty surrounding debt restructuring and the payroll tax break. Despite this, the industry expanded capacity, after three consecutive years of capacity reductions that were instituted in the latter part of 2008 to counter skyrocketing fuel prices and reduced demand. Counter intuitively, with a slight increase in seats available to the travelling public, carriers were still able to raise airfares as demand returned. Combining this new found pricing power with ancillary revenues, U.S. carriers finished 2011 with a net profit.

System load factor and trip length climbed in 2011, as seats per aircraft mile increased. The average load factor reached a record-breaking 82.0 points, up 0.1 points from 2010. Triplength increased by 10.9 miles to 1,114.9 miles. This marks the ninth consecutive annual increase in trip length. Seats per aircraft mile increased to 141.0 seats (up 1.3 seats per aircraft mile).

8 According to the National Bureau of Economic Research.

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Core 30 airports rose by 1.5 percent from the previous year but was 8.3 percent below 2005 activity levels. Of the Core 30 airports, 23 recorded increases in activity from 2010 with the largest increases occurring at Miami (up 6.3 percent) and Reagan Washington National (up 6.1 percent). The largest decreases in activity occurred at Memphis (down 4.9 percent), and Salt Lake City (down 3.9 percent).

Six of the Core 30 airports exceeded 2005 peak activity levels during fiscal year 2011, FAA noted, up from four airports in both 2009 and 2010. “Since 2005, there has been a pronounced shift in demand, which is reflected in

the relative growth of commercial operations across the Core 30 airports,” according to the agency. “Commercial operations at San Francisco (up 16.2 percent), New York Kennedy (up 14.9 percent), and Denver (up 14.9 percent) have increased the most relative to their 2005 activity levels. Commercial operations at Washington Dulles (down 37.4 percent), and Tampa (down 26.0 percent) show the largest declines from 2005 levels. These activity level shifts reflect the impact of airline industry restructuring.”

AAAE President Chip Barclay moderated a panel at the forecast conference titled, “Aviation and the

Global Economy — View from the Industry,” which included insights from Jim Bennett, A.A.E., AAAE past chair and CEO of the Abu Dhabi Airports Co.; Andrew Nocella, senior vice president for marketing and planning, US Airways; Mario Diaz, director, Houston Airport System; and Marion Blakey, president and CEO of the Aerospace Industries Association.

A separate panel that focused on airports included participation from AAAE Chair Johnson, as well as Skip Miller A.A.E., executive director, Louisville Regional Airport Authority; Elaine Roberts A.A.E., president and CEO, Columbus Regional Airport Authority; and Blair Wilson, director, Greater Kankakee (Ill.) Airport.

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FAA Projects Growth in Cargo Traffic

C argo traffic on U.S. airlines, as measured by revenue ton miles (RTMs), is projected to more than double by 2032, growing at an average rate of 4.9

percent per year, FAA said in its new forecast.U.S. air carriers flew 37.3 billion RTMs in

2011, up 3.7 percent from 2010. While domestic cargo RTMs fell by 6.1 percent to 12 billion, international RTMs increased by 9.1 percent to 25.2 billion, more than offsetting the decline in domestic RTMs, FAA said.

“The strong growth in international RTMs reflects a rebound from the recession and the global financial crisis, with international air cargo RTMs now exceeding the pre-crisis (fiscal year

2007) levels by 4.1 percent,” FAA said.Cargo RTMs flown by all-cargo carriers were

75.1 percent of total RTMs in 2011, with passenger carriers flying the rest, or 24.9 percent. Total RTMs flown by the all-cargo carriers increased 3 percent in 2011 from 27.2 billion to 28 billion. Total RTMs flown by passenger carriers were 9.3 billion in 2011, 5.9 percent higher than in 2010.

The all-cargo carriers have increased their share of domestic RTMs flown from 70 percent in 2000 to 87.6 percent in 2011. “This is because of the shrinkage of the domestic freight/express business for passenger carriers, as they have responded to the substantial shocks to the aviation system during this time,” FAA stated. “Shrinking networks, elimination of unprofitable flying, and consolidation have reduced opportunities for growth in their freight/express business.”

The 9/11 Commission Act of 2007 requires that air cargo placed on passenger aircraft must receive the same level of screening as passenger-checked baggage. The law did not apply to cargo on U.S.-bound passenger flights from overseas or on cargo-only aircraft, FAA noted.

However, following the discovery of a bomb on an all-cargo plane bound for the U.S., the Air Cargo Security Act was introduced in late 2010. The purpose of the bill was to expand the 100 percent cargo screening mandate of passenger aircraft to cargo-only aircraft. The bill didn’t become law, and TSA currently is negotiating screening agreements with 20 countries where 80 percent of U.S.-bound international cargo originates, FAA noted. A


22

Air cargo RTMs flown by all-cargo carriers were 75.1 percent of total RTMs in 2011, with passenger carriers flying the rest, or 24.9 percent. Total RTMs flown by the all-cargo carriers increased 3.0 percent in 2011 from 27.2 billion to 28.0 billion. Total RTMs flown by passenger carriers were 9.3 billion in 2011, 5.9 percent higher than in 2010.

On August 3, 2007, “Recommendations of the 9/11 Commission Act of 2007” was signed into law. Section 1602 of this Act states that air cargo placed on passenger aircraft will receive the same level of screening as passenger-checked baggage. The legislation went into effect on August 1, 2010, and requires 100 percent inspection of cargo transported on passenger aircraft at the piece level. The legislation did not apply to cargo on U.S. bound passenger flights from overseas or on cargo-only aircraft. However, following the discovery of a bomb on an all-cargo plane bound for the U.S., the Air Cargo Security Act was introduced on November 16, 2010. The purpose of the Act is to expand the 100 percent cargo screening mandate of passenger aircraft to cargo only aircraft. The bill didn’t become a law and TSA is currently negotiating screening agreements with 20 countries where approximately 80 percent of U.S. bound international cargo originates.

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CHICAGO ROCKFORD INTERNATIONAL AIRPORT SEES PROGRESS IN CARGO EXPANSION EFFORTSBy Ken Ryan

Over the last few years, Chicago Rockford International Airport (RFD) has made it a high priority to grow its cargo business and compete with nearby neighbors such as Chicago O’Hare.

This time has been spent mainly on the crucial step of building strong relationships with cargo carriers and forwarders. We build these relationships with all levels of representatives in the cargo process but have a special focus on reaching C-level executives where the final decision is made. This means multiple visits to their headquarters, as well as inviting them to the airport for tours of our facilities. We also participate in trade shows around the world to get in front of forwarders and carriers. For added exposure, RFD also has launched social media accounts focusing specifically on cargo. Further, we host an air show at the airport every summer and use that as an opportunity to bring potential clients in to see great entertainment, as well as view our facilities.

As far as identifying prospective clients, carriers who are taking orders of the new Boeing 747-8F this year are of particular interest to the airport. RFD is one of a few airports in the U.S. that can accommodate the 747-8F. We know that this larger aircraft presents some logistical challenges to airports. We are working to capitalize on this challenge by demonstrating RFD’s readiness to handle and accommodate the 747-8F, as well as any other aircraft operating today. We currently can park two 747-8Fs and have a pour-ready project that would allow for the parking of 10 should the need arise.

We know that it’s important to carriers and handlers that airports demonstrate flexibility and a commitment to cargo through investments in infrastructure. To demonstrate this, the airport purchased a privately developed building on RFD property in 2011 and converted it into a 72,000-square-foot international cargo center. This building is located ramp-side, which offers tremendous convenience for cargo.

Along with strong relationships with carriers, we’ve also had the good fortune to build and grow strong relationships with our elected officials who have access to grants and funding for expansion, improvements and development at the airport. With the assistance of a $5.5 million federal grant from DOT, we completed a major taxiway expansion in 2011 that classifies it as a Group V and 747-8F compliant. This year we will also complete a major runway enhancement project, using a $7 million grant.

In our messaging, we focus on offering carriers solutions to save time and money. Along with promoting our lower landing fees and free parking for aircraft, RFD recently has highlighted several green benefits that save cargo carriers

money, as well as enhances their perception as good corporate citizens. At RFD, carriers save fuel and money by being able to make direct in and out flights and cutting down significantly on taxiing. We also have a 23-million-gallon retention pond that collects deicing fluid and treats it before it is released into the river. As far as the airlines are concerned, the main benefit of this pond is its location. It is right off the ramp, allowing aircraft to be deiced only 2,500 feet from the end of the runway. At larger airports, it’s not uncommon for aircraft to have to return to the ramp for a second deicing after the long taxi to the runway.

Another way we try to stand out from the competition is to offer superior customer service. When we have a cargo carrier utilize RFD, we are committed to providing the best customer service and efficiencies that the customer has received at any airport.

As a result of these efforts, we are definitely starting to see some traction toward our cargo growth goals. We have been successful at convincing several top cargo carriers, including Atlas Air and Nippon Cargo Airlines, to run test flights at the airport to obtain side-by-side comparisons of the cost and time savings that we offer at RFD. After we successfully deliver on our claims of efficiencies, the next and biggest hurdle is in front of us: getting the first carrier to switch to our airport. Through the process of building a long relationship with the carrier, we understand what their hesitations are for switching and work to combat those. We are optimistic that once we secure the first carrier to use RFD as its primary airport, others will follow. Ken Ryan is director of cargo, Chicago Rockford Internatrional Airport. He may be reached at [email protected].

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AIRPORT MANAGERS, GOVERNING BOARDS AND ELECTED OFFICIALS are different species, but they can all be on the same page — literally, and in real time — if they unify their airport’s asset management, master planning, financial and executive information processes. This article describes an emerging holistic approach among infrastructure providers for making day-to-day decisions that are directly connected to the airport’s strategic vision of success.

PATTERN RECOGNITIONOver the past 20 years, airport strategic planning has gone mainstream. What were once little more than feel-good mis-sion statements have become ever more meaningful manage-ment tools, with strategic goals driving tactical action items that reflect — and sometimes actually affect — what happens from year to year. Many larger airports have even melded their master planning, budgeting and performance measure-ment processes into something that looks and feels like a cor-porate business plan.

Infrastructure management goes hand in hand with strategic planning because it is, in its noblest form, the stewardship of long-lived (i.e., strategic) assets, includ-ing how they are operated and maintained and, over the decades, improved, expanded and replaced. Unfortunately, connecting these tasks across the organization and — very importantly — over long periods of time is a systems and a management challenge that most airports handle only partially and informally through annual updates to their master plans. After all, it’s hard enough to keep the activi-ties reflected in an airport’s work order system and annual budget aligned with the master plan, let alone with grander business strategies designed to play out over 10, 20 or even 50 years.

This “telescopic recognition” challenge is even greater for members of governing boards, who serve as both the strate-gic trustees of the airport’s assets and overseers of the air-port’s management. To these busy folks, monthly meetings feel like brain teasers as they try to connect the latest stack of PowerPoint slides from senior managers with what hap-pened at last year’s board retreat, or even last month’s meet-ing. Add to that trying to identify and evaluate the potential tradeoff between budgeting in one category of expenditures (e.g., maintenance) and another (e.g., capital improvement or operations). It is a task that even causes the airport’s full-time executives to struggle.

The confusing cacophony of numbers, options and decisions


LEADERSHIP WITH BINOCULARSManaging Today As If The Future Matters Even More

By Steve A. Steckler


across multiple years of operation renders the board less relevant and the investment and policy guidance of board members less precise than they should be. The result is often mutual frustration among the participants in board-management collaboration, with managers feeling as though board members are disconnected and board members feeling unsure as to how to fulfill their long-term public trust.

BEGINNING WITH ASSET MANAGEMENTAirports that are ambitious enough to develop some kind of strategic business plan usually have some kind of asset management system (AMS) as well. In fact, a good measure of an airport’s sophis-tication is the quality of its AMS, as well as how often and how well the airport uses it.

• A good AMS begins with an accurate inven-tory of the airport plant and equipment, along with their locations, original cost and

planned useful life. It then tracks how much each asset is used, how thoroughly and how often it is maintained, and when it is expect-ed to be repaired, upgraded or replaced. Properly utilized, the AMS extends use-ful life and reduces the risk of component failures that can interfere with an airport’s performance. Over time, this systematic attention lowers life cycle costs (sometimes dramatically) and improves service quality.

• A better AMS records and reports a Business Risk Exposure (BRE) index, typically mea-sured between 1 and 10 for each asset. The values are determined by factoring the age of the asset, its expected useful life, and the adequacy and frequency of the asset’s routine maintenance. Unfortunately, even a good AMS is often ignored when it comes time to develop budgets or master plans, or

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to prepare a long-term (beyond five years) budget forecast.

• The best systems aggregate these values for each major asset (each of which may have numerous separately measured components) or physical area of the airport (such as run-ways, utilities, terminals, etc.) into a hierarchy of BRE indices that can be used as perfor-mance goals. They also can be used as strate-gic planning and budget tools; for example, achieving the best aggregate BRE index within a limited budget, or achieving the lowest long-term cost while remaining above a minimum aggregate BRE index value.

The holy grail of asset management is convert-ing BRE indices into dollars; that is, developing a precise and usable understanding of how a high or low BRE index value corresponds to an airport’s short-term and long-term costs (both capital and operating) and/or the value of the liability associ-ated with under-spending.

Infrastructure Management Group is aware of no U.S. airport that utilizes an explicit BRE index-to-dollars relationship in its budgeting or planning processes, but a handful of water, sewer and power utilities, as well as several private toll road operators, are beginning to do so. Such a tool allows manage-ment to connect its long-term cost and quality goals to its day-to-day maintenance, major repair and replacement, and capital investment decisions. For governing boards, it allows them to better tend to their enterprise’s assets in the face of rapid growth or declining revenues.

At most airports, the AMS is little more than an Excel spreadsheet used to keep track of equipment and basic data on its condition. It is barely — if at all — connected to the maintenance work order system, let alone the annual budgeting process. The by-hand inputting of data into the AMS and the ad hoc updating thereafter usually leaves gaps that limit the AMS’s usefulness as a management tool and even

less so as a major factor in mid-term and long-term budget and capital planning. Accordingly, better systems automate both the data input process (e.g., directly from the work order system) and the report-ing of BRE indices into the airport’s larger financial or management information systems.

CONNECTING THE PIECESThe structure diagram (left) shows the major components of an integrated strategic executive management system and, roughly, the relationships among those components. They include:

• the airport’s capital improvement program • its annual and multi-year budgets • its asset management system• its work order system• its rates and charges calculus• an enterprise value model (EVM)• an executive reporting vehicle that puts the most

important strategic information in the hands of management and the governing board.

The logical connection between the budget, CIP/master plan, asset management system and work order systems shown in the diagram should be apparent to any experienced airport manager. Likewise, the rates and charges calculus (as embod-ied in the airport’s rates and charges model) is driven by the airport’s projected costs (and revenues). But we need one more component to weld all these piec-es together in a constructive way: the EVM.

Rudimentary EVMs originated from infrastructure privatization bidding processes. Prospective owners/operators needed a rigorous tool to evaluate how and how much a facility’s financial value might be improved in the years after privatization; that is, over the 50- to 99-year lease terms they were being offered by the facility’s current public owner. More specifi-cally (and this is why the EVM differs from a simple discounted cash flow model), they needed a way to understand how the new construction, maintenance and operations practices they were planning to intro-duce (e.g., stainless steel rebar in Canadian roadway environments, or substituting automated processes for labor in passenger rail systems) would influence their life cycle costs and, consequently, the price they could bid for the asset. They also needed to assure their investors that they actually could man-age the asset according to the assumptions they had used in constructing their bids.

For a public airport owner with no intention of privatizing (that would include almost all of them), the model elegantly connects all of the facility’s tactical and strategic cost drivers. This allows

The major components of an integrated strategic executive management system.


the manager to test the impact of even minor and short-term decisions on the airport’s long-term value. For example, higher spending on capital (both in general and for specific items) might lower long-term operations or maintenance costs, but by how much? How much can a budget be cut or a major repair and replacement be deferred before it presents a material failure risk, and what might be the financial value of that exposure?

AS IF THE FUTURE MATTERSThe system described herein was originally created because numerous infrastructure agency board members were struggling to fulfill their strategic oversight responsibilities. Later, the agencies’ full-time senior executives adopted it as their own. In fact, simply by reading the resulting “strategic executive management report” before every meet-ing, an airport manager or board member quickly

can understand how the budget, investment and business operations decisions they make that day are likely to affect their airport’s future.

Advancing an airport to this data-rich, self-inter-pretive process is a commitment to managing as though the future value of the airport — a surrogate for the durable public trust placed upon them — matters at least as much as the present. For any air-port with a robust asset management system directly linked to its work order system, the transition will be much easier. But even airports with relatively simple systems can benefit from the basic approach, including thinking of their airports as assets with a long-term public investment value, and where even everyday decisions can be guided by the impact they’ll have decades from now. A

Steve A. Steckler is chairman of Infrastructure Management

Group Inc. He may be reached at [email protected].

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AAAE Annual Conference and Exposition


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AAAE’s Unique ModelBy Chip BarclayAAAE President

Some 30 years ago, AAAE began a process of change. The goal of the volunteer leaders at that time was to increase AAAE’s resources so that the association could better serve and

represent the membership. Back then, AAAE was one of the smallest

aviation associations, with a staff of five people, and it relied on member dues plus the annual conference to support its modest budget. The goal was established to become bigger, but it wasn’t about seeking growth for the sake of growth. It was about delivering services our members

were asking for, but which couldn’t be financially supported by dues. And it was about representing airport executive interests in the increasingly important and expensive Washington environment.

So the association leaders supported the shift to a business model for AAAE that focused on entrepreneurship, marketplace services and non-dues revenues. The philosophy

was to find services and products where AAAE could add value, and deliver them to airports at a reasonable profit. But, unlike a traditional company that rewards shareholders with its profits, AAAE would reward the not-for-profit services that couldn’t financially support themselves. These are services like Washington representation for airports of all sizes, accreditation, scholarships, and member services that can’t be covered through dues alone.

Those volunteer leaders of three decades ago were prescient in their vision that a transformation was possible for AAAE. Today, AAAE is one of aviation’s largest associations,

and in fact our $35 million annual budget ranks us in the top 1 percent of all non-profit organizations in the world. We’ve earned well more than $300 million in revenues in the past 10 years, and only 3 percent of that revenue came from member dues.

AAAE is today a non-profit organization with the resources and size to aggressively represent our members in Washington, and to provide a remarkable array of member services. One great example of success with a long-held association

service goal is AAAE’s scholarship program. Today one of the largest scholarship programs in the aviation industry, it has provided more than $3.2 million in higher education scholarships to more than 2,000 student recipients over the past 23 years. Another example is in AAAE’s legislative and regulatory affairs representation. Our association is able to field one of the most effective and experienced teams in Washington – something that would not be possible without the success and support of AAAE’s business programs. One of the places where we are not a

Above, AAAE’s new demonstration room for the association’s training products. Above right, a meeting in AAAE’s new conference center at the headquarters building in Alexandria, Va.

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AAAE BY THE NUMBERS

Airport members 3,300

Airports represented in AAAE membership

850

Total members 5,125

Corporate members500

companies/organizations

Airports using Interactive Employee training (IET) systems 95

Total IET training and testing sessions delivered 2.34 million

IET training sessions delivered each business day 1,535

IET workstations in use at airports 530

Airports subscribing to ANTN Digicast Web-based training system 124

Individual ANTN Digicast users 6,119

Airport worker biometric background checks processed by the Transportation Security Clearinghouse (TSC)

nearly 7 million

Airport worker biographic background checks processed by TSC 4.9 million

Meetings and conferences held annually 90

Attendees at AAAE meetings, conferences, and training sessionsannually

10,000

Student scholarships awarded by AAAE Foundation

1,952

Total amount of scholarships awarded $3.2 million

Average amount of scholarships awarded annually $150,000

leader among non-profits is in our annual net income, which averages just over 1 percent of our budget. In other words, we walk the talk about plowing our returns back into the services members tell us they value.

Reaching AAAE’s current level of success has taken three decades of support from several generations of AAAE elected leaders. They’ve done a remarkable job of setting policies that have kept the association on a steady course, never losing sight of the need for consistency and persistence in supporting any successful business model. Those volunteers also have steadily built a culture, among both leaders and staff, that is designed to continue AAAE’s success. Rewarding entrepreneurship, incentivizing innovation, investing in information technology and seeking to provide exceptional member service are all part of leadership’s focus that aims to advance the AAAE culture. It’s a AAAE culture that in turn tries to advance AAAE’s unique business model. That’s a virtuous cycle our future leaders will be wise to perpetuate.

So I hope today’s members will help celebrate and appreciate the many volunteer leaders from their ranks who have built an extraordinary, successful organization from what was only a concept decades ago. And I hope you will look at the products and services in the following pages and understand that collectively they represent more than just the value an airport can achieve from a single product or a single service. They are collectively what allows AAAE to provide all of its member services. They are collectively part of a unique, and uniquely successful, business model among non-profit organizations – a model designed, promoted, protected and advanced by more than three decades of AAAE leaders.

Our thanks go out to all those volunteer leaders for their vision, time and wisdom. They’ve built a remarkable organization with great products and services — products and services that deliver both specific solutions to airport problems and added value through the broad reach of AAAE.

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AAAE: A PROVEN, TRUSTED AGENT FOR CRITICAL AIRPORT DATAAAAE’s budgets over the past decade have totaled more than $300 million, with almost half of that amount spent to develop IT infrastructure and services for airports, including the Transportation Security Clearinghouse, Interactive Employee Training and the Spatial Airport Asset Management System (SAAMS), among others. In addition to helping airports meet federal regulatory requirements, these programs allow airports to leverage AAAE’s unique, powerful and trusted IT capabilities and infrastructure for data

management and storage. AAAE’s “cloud computing” capabilities are well-established and give airports the confidence that their data is protected by a trusted partner and accessible at all times via a simple Internet connection. AAAE is actively working with airports to identify future opportunities to leverage AAAE’s cloud computing capabilities and expertise.

EXPERIENCED ALA TEAM REMAINS COMMITTED TO DELIVERING RESULTS IN WASHINGTONAAAE’s Airport Legislative Alliance (ALA) staff has some 50 years of combined experience advocating in Washington directly on behalf of airport executives, providing unique knowledge and expertise that is absolutely critical as Congress and

the administration look to dramatically reduce the size and scope of the federal government in an era of severe budget constraints. With every federal program under intense scrutiny and downward funding pressure, the ALA staff is a constant presence on Capitol Hill, arguing against proposed cuts to AIP, Essential Air Service, and other key programs and working diligently to help highlight and build support for giving airports the self-help they seek in the form of additional local revenue to address long-term infrastructure investment needs. The team also remains hard at work ensuring that other key issues and airport priorities relating to security, Aircraft Rescue and Fire Fighting standards, and permanent relief from the Alternative Minimum Tax penalty are front and center with policy makers in Washington. While challenges remain on the road ahead, your experienced and highly respected ALA team is absolutely committed to effectively representing airport executives in the nation’s capital and delivering results on airport legislative priorities.

The AAAE Regulatory Affairs team’s mission is not only to represent airports’ best interests before the regulatory agencies in Washington but also to guide airports through new regulations as they occur. This fall, industry anticipates a final rule and advisory circular regarding Safety Management Systems (SMS) for airports. In preparation for the final rule, AAAE staff is poised to assist members in understanding the implications of that rule and

(Below) AAAE staff members Brian Snyder (AAAE Meetings Department) and Janet Skelly (AAAE Regulatory Affairs Department) participate in a webinar in the association’s new conference center. (Photos in right column, top to bottom): ALA staff members Gwen Papineau Basaria, Joel Bacon, Todd Hauptli and Brad Van Dam; Stacey DeClue (AAAE Meetings Department); a webinar hosted by AAAE; Regulatory Affairs Department members Natalie Johnston and Melissa Sabatine.

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with compliance strategies. The SMS rulemaking is one of the most important rulemakings to affect airports in this decade, and all airport personnel will need to become familiar with the proposed requirements and determine the best approach for each individual airport. For the 2011-2012 winter season, AAAE has been working with FAA and other industry stakeholders to help address the issues associated with irregular operations and to develop airport contingency plan templates. Additionally, airport environmental issues such as the EPA’s Effluent Limitation Guidelines final rule, noise mitigation, and advances in sustainability

are issues that the AAAE Regulatory Affairs team will continue to address on behalf of airports. The AAAE Regulatory Affairs team will continue to work aggressively to help airports identify the impact these rules and changes will have on your facilities and guide effective strategy to promote a safe and economically viable plan for your airport.

The AAAE Transportation Security Policy team is dedicated to representing the views of airport executives before key agencies of the federal government that deal with aviation security and homeland security. Supporting the member-based Transportation Security Services Committee, the three professionals on the security policy team are dedicated to AAAE’s key security-related priorities with more than 40 years of collective experience working on aviation issues in Washington. In addition to working with policymakers, the team continually strives to keep airport executives apprised of the latest information and analysis on key security issues.

AAAE’S ON-SITE TRAINING —THE ANSWER TO YOUR AIRPORT’S TRAINING NEEDSAAAE’s on-site training continues to be a valuable option for airports, with approximately 1,400 airport employees having completed the various programs now offered.

AAAE’s website, aaae.org, contains a “Request a Quote” form that airports can use to inquire about the costs and details for on-site training at their airports.

AAAE’s Airport Security Coordinator (ASC) Training School will be offered as the department’s first online course. For the first time, ASC training will be available to airports “on demand” without a need to travel. Participants will earn a certificate that verifies the completion of security training in compliance with federal requirements. The release of the online ASC program is scheduled for late fall 2012. It is expected that the next online program will target Safety Management System training.

Further, AAAE recently tapped C. Daniel Prather, A.A.E., Ph.D., former assistant director

AAAE staff at work in the new conference center (above left and center). Starla Bryant, Kevin Miller and Scott Boeser, members of the AAAE Business Development and Training Department (above right).


AAAETODAY

of operations at Tampa International Airport, to instruct the ACE-Operations Review Course. Prather recently completed his fifth year as an associate professor of aerospace at Middle Tennessee State University.

TSC WORKS DILIGENTLY TO EASE TRANSITION TO NEW TSA PROCESS CHANGESAAAE’s Transportation Security Clearinghouse (TSC) was created out of necessity in 2001 to provide the highest level of customer service to the aviation community at the lowest cost, while assisting airports and airlines in complying with federal government vetting mandates and security regulations.

One year ago, TSA named the TSC as a

Designated Aviation Channeler (DAC), extending the clearinghouse’s designation to provide vetting services for the aviation community.

In response to outside pressure for additional aviation channeling service providers, beginning in April 2012 TSA’s DAC program will allow airport operators to choose from three approved entities, including the TSC, to facilitate the collection, aggregation and submission of personnel information to TSA for the purpose of conducting Security Threat Assessments and criminal history record checks on aviation workers.

In order for TSA to be able to accommodate additional channeling service providers under the DAC program, TSA is requiring process changes that will directly impact airport operators and other regulated parties.

The TSC is utilizing its decade-long track record as

Industry groups use AAAE’s new in-house conference center (top left, center and right). AAAE’s ANTN staff conducts a video shoot for an IET training course. (above right).


AAAETODAY

the most experienced and cost effective credentialing system for transportation personnel in the country to ease the transition as TSA prepares to initiate the process changes. In March, the TSC held a two-part webinar series to help airports and air carriers prepare for these changes and to mitigate disruption to their badging and credentialing operations. Additionally, TSC staff is working one on one with airports and air carriers to ensure their individual needs are met throughout this change.

INTERACTIVE EMPLOYEE TRAINING SYSTEM DELIVERS COST-EFFECTIVE BENEFITSAAAE’s patented Interactive Employee Training (IET) system continues to deliver cost-effective, efficient training to airport workers across the country at an unprecedented pace.

Each day, airport employees rely on IET courses to help meet federally mandated training requirements and to provide supplemental instruction. Interactive programs train airport workers on important safety and security responsibilities. Employees are immediately tested and given feedback on their understanding of the course material presented. Upon completion, all training records are automatically stored and tracked, as required by federal regulations.

IET technology is extremely cost-

effective, and the systems can be funded using AIP grants or PFC revenue. Working with the airport, AAAE’s ANTN multimedia division assists with script development, deploys film crews with extensive airport operations experience to shoot video, and edits the video into a complete course, including an interactive test. Courses are loaded onto computers, delivered to the airport and installed by

STAR SYSTEMS


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ANTN staff.Customized courses developed for airports cover

all key operations elements, including Security Identification Display Area (SIDA) procedures, airfield driver training, Part 139 regulations, basic airport security awareness, runway incursion prevention, electric cart driving, customer service, and more. Courses can be developed in both English and Spanish.

IET is part of AAAE’s complete suite of training products and services tailored to meet every airport’s needs.

AAAE’s eCISTM is an extremely versatile Web-based Learning Management System (LMS). eCISTM’s software can operate in physical and

virtual environments. The LMS controls a user’s access to courses, gathers user information and test results, and manages courses.

This data is electronically stored and can be retrieved at any time by authorized personnel. eCISTM is linked directly to an application service provider, which automatically stores and tracks individual training records. The automatic recordkeeping saves the hours that previously were spent manually tracking training results, not to mention the staff hours saved by eliminating repetitive training classes. eCISTM is designed to manage any number of courses covering an unlimited number of topics. These courses can be viewed individually or as part of a series.

NEWLY ACCREDITED MEMBERSApril 2011-April 2012

John P. Arancio, A.A.E., E. Farmingdale, N.Y.

Terry Blue, A.A.E., ACE, Milwaukee, Wis.

Candace Brown, A.A.E., Denver, Colo.

Kelly Campbell, A.A.E., Lubbock, Texas

Dale T. Carman, A.A.E., Arlington, Wash.

Jay A. Cassens, A.A.E, St. Cloud, Fla.

Jonathan Collette, A.A.E., Philadelphia, Pa.

Matt M. Davis, A.A.E, Atlanta, Ga.

Scott Driver, A.A.E., ACE, Tucson, Ariz.

Michael Ehl, A.A.E., Seattle, Wash.

Mr. Ronald K Elliott, A.A.E., Merced, Calif.

Jesse J. Fosnaugh, A.A.E., Hollister, Mo.

Kenneth Gwyn, A.A.E., Dallas, Texas

Dustin Havel, A.A.E., ACE, Aspen, Colo.

Brian J. Hennessey, P.E., A.A.E, Atlanta, Ga.

Joel Jenkinson, A.A.E., Addison, Texas

John E. Johansen, P.E., A.A.E., Anchorage, Alaska

Karen Korir, A.A.E., College Park, Ga.

Jonathan Lian, A.A.E., Austin, Texas

Judith W. Olmstead, A.A.E., Charleston, S.C.

Allen J. Penksa, A.A.E, Gainesville, Fla.

Robert Ramsey, A.A.E., Nashville, Tenn.

Steve Runge, A.A.E., Houston, Texas

James Schone, A.A.E., Seattle, Wash.

Demonstrations of AAAE training products are held in the association’s new demo room (above).

AAAETODAY


Nichole Aitken Humboldt State UniversityJordan Allin Pima County CCTaylor Allin University of ArizonaBrett Applebach Grand Valley State UniversityEric Applebach Grand Valley State UniversityAshley Bateman University of OregonAvinash Bheodari Georgia Institute of TechnologyHemrani Bheodari Gordon CollegeEmma Bleach Loyola University of ChicagoRachel Borden Ohio State UniversityChanel Bowen Liberty UniversityJessica Bradshaw Saint Louis UniversityKimberly Bratton Cal State University - Dominguez HillsJeffrey Brewer Millersville UniversityMatthew Brune University of PittsburghDanielle Burr Hillsborough CCSteven Burr University of South FloridaRob Cagan University of PortlandJulie Close University of WashingtonSarah Clow University of FloridaJonathan Clow University of FloridaAlvester Coleman Embry Riddle Aeronautical UniversityMark Courtney Liberty UniversityDaniel Craig University of Central FloridaJames Craig University of Central FloridaKristin Dinger UC-DavisMichael Dobberstein North Dakota State UniversityDanielle Dunlap Bellevue CCSarah Edwards NC State UniversityJillian Edwards University of MiamiKelsey Elwood Colorado CollegeChloe Elwood Willamette UniversityAshlei Fong-Kutchins Texas A&MKaitlin Forister Kent State UniversityWhitney Foster University of AlabamaLeigh Frasher Clemson UniversityIvana Garcia Florida International UniversityKatelyn Garrett University of South FloridaRyan Goersch University of Central FloridaChad Goodwin Ohio State UniversityJoshua Greaud University of Tennesee at KnoxvilleBenjamin Hainsey Florida State UniversityCharles Henderson Clemson UniversityConstance Henderson Clemson UniversityCaren Henderson Stevenson UniversityCecilia Hess Wilson Technical Community CollegeAlex Hess Wilson Technical Community CollegeMolly Hinderman IU–Purdue University Fort WayneBrittany Hinderman Purdue UniversitySharee Johnson Central Piedmont CCAndrew Johnson Ferris State UniversityNavid Kashani University of MarylandSuzanne Ketter LeTourneau University

Jamie Killian Spartan College of Aeronautics & TechnologyJoel Koslosky Grand Rapids CCJeffrey Lange MN State College-Southeast TechnicalTeressa Lau Embry Riddle Aeronautical UniversityMartynas Lionikas Lewis UniversityRyan Maguire University of ConnecticutFrancis Maguire University of MassachusettsBrittany Malta Liberty UniversityAlyssa Mann University of IowaVincent Martin Broward CollegeDerek Martin New York UniversityChristina McElvaney Appalachian State UniversityCameron McGillicuddy Western Michigan UniversityAnn McNamee California State UniversityP. Alexander Modys Florida Atlantic UniversityRobert Modys Florida Atlantic UniversityKatelin Mora Cal State University - NorthridgeHannah Murrin Clemson UniversityAndrew Musca Lewis and Clark CollegeKelly Musca UC-BerkeleySamantha Nehlsen Bowling Green State UniversityDaniel Nolan California State U-Channel IslandsBriana Nolan San Diego State UniversityMelanie Nonnemacher Samford UniversityJerry O’Sullivan ATP Flight SchoolMarcella Pereda University of UtahMatthew Picardat Grand Valley State UniversityJessica Pusher Nebraska at OmahaMegan Remmel University of Illinois at Urbana-ChampaignJohn Roberts University of AlabamaJessica Robinson Concordia UniversityMackenzie Ryks University of Minnesota-Twin CitiesChristopher Saracco Penn StateLauren Schussler Vanderbilt UniversitySamantha Scott University of Nevada - RenoKenneth Simmons Cleveland State UniversityAustin Sprenger The University of MontanaPhronsie Sprenger Walla Walla CollegeNicholas Svirbely Penn State UniversityAlex Svirbely Penn State UniversityKenneth Szymanski Wayne State UniversityWarren Tanner Jacksonville UniversityTyler Turner Lewis & Clark State CollegeDonovan Valtz Ohio State UniversityLogan Valtz University of KentuckyMichael Van Wie Gainesville State CollegeKathleen Vanloh Ozarks Technical CCKayla Von Hagel Kennesaw State UniversityJill Von Hagel University of GeorgiaGarrett White Pellissippi State Community CollegeTracy Williams Northcentral UniversityKristin Wuellner Clemson University

Foundation ScholarshipsAAAE’s Foundation Scholarship Program, one of the largest and most prestigious in the aviation industry, has awarded more than $3 million to nearly 2,000 students since 1989. The program offers four types of scholarships to qualified undergraduate or graduate students who are attending accredited colleges or universities. The list below represents scholarships for the 2011-2012 school year. For more information, see www.aaae.org/foundation.

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AAAE RECOGNIZES AIRPORTS FOR TRAINING EXCELLENCEAAAE has recognized 57 airports with an ANTN Digicast Excellence in Airport Training award for training completed in calendar year 2011. The award winners are:

Aspen/Pitkin County AirportAugusta Regional AirportAustin-Bergstrom International AirportBlue Grass AirportCentennial AirportCharlotte County AirportCharlottesville-Albemarle Airport AuthorityChicago Rockford International AirportDallas Love FieldDaytona Beach International AirportDothan Regional AirportElmira Corning Regional AirportEvansville Regional AirportFort Wayne-Allen County Airport AuthorityGainesville Regional AirportGriffiss International AirportHilton Head Island Airport Fire/OperationsHuntsville-Madison County Airport AuthorityJack Brooks Regional AirportJackson Municipal Airport AuthorityJacksonville Fire & Rescue Training AcademyKenai Municipal AirportCincinnati/Northern Kentucky International AirportLakeland Linder Regional AirportLaughlin/Bullhead International AirportLittle Rock National AirportLouisville International AirportMiddle Tennessee State UniversityMorristown Municipal Airport

N.W. Arkansas Regional Airport AuthorityNantucket Memorial AirportNaples Municipal AirportNew Bedford Regional AirportNew Castle AirportNewport News/Williamsburg International AirportNorthwest Florida Beaches International AirportPalm Springs International AirportPhoenix Sky Harbor International AirportPhoenix-Mesa Gateway AirportPort Columbus International AirportPueblo Memorial AirportPurdue University AirportRapid City Regional AirportRepublic AirportRickenbacker International AirportRoanoke Regional Airport CommissionSan Luis Obispo County Regional AirportScottsdale AirportSt. George Municipal AirportTallahassee Regional AirportTeterboro AirportThe University of Oklahoma Max Westheimer AirportTweed New Haven AirportUniversity Park AirportVan Nuys AirportWichita Airport AuthorityWill Rogers World Airport

The award signifies that airport employees and others working at each facility have completed a certain amount of federally mandated airport-specific and continuing education training using ANTN Digicast’s Web-based training system. The award levels are based on total training programs watched and total number of employees trained at each airport. Levels vary based on the airport’s hub size. Each winning airport is presented with a plaque marking the achievement.

“An Excellence in Airport Training award underscores an airport’s commitment to improving operations, safety, and overall preparedness through advanced training,” said Joan Lowden, AAAE senior vice president of communications and general manager of AAAE’s Airport News and Training Network (ANTN) division that produces ANTN Digicast.

“ANTN Digicast is designed to be used by airports nationwide as a cost-effective, efficient way to help comply with federally mandated training needs and advanced training curriculum, and we’re honored to recognize the ones that maximize the system’s usefulness,” Lowden added.

Airports that subscribe to ANTN Digicast have unlimited access to the service’s training programs, which currently number some 500 videos. Topics covered include operations, ARFF, security, customer service, FAA-required recurrent training, and more. ANTN Digicast training is designed for airport employees, as well as tenants such as airline workers and subcontractors who work at an airport.

Digicast programming is accessible online via any Web-enabled computer, and the system tracks training on a per-user basis, allowing airports to demonstrate to regulators that their employees have completed required recurrent training.

For more information on ANTN Digicast, visit www.antndigicast.com.


AAAETODAY

Mentors and the Future of AviationBy Steve Adams, A.A.E.

men·tor: a trusted counselor or guide; a senior or experienced person who gives guidance and training to a junior colleague

The value of the mentor in the aviation industry is often overlooked but is critical to the future of aviation. Those professionals who have chosen to make themselves available to serve as a mentor have had the pleasure of sharing their knowledge and experience with those who will be our future aviation leaders. They have enjoyed the satisfaction experienced with the interest and enthusiasm of the mentees, as well as the positive

feedback they have received from them.

AAAE’s Academic Relations Committee since 2008 has sponsored a “Mixer with the Mentors” at the AAAE Annual

Conference along with other sessions geared toward our Academic/Student Chapter members. In 2011, 94 students participated in the mixer and in the other student/academic sessions. These students represented 16 student chapters from colleges and universities nationwide.

What Students SayThe committee conducted a survey of students who attended the last two annual conferences. Their comments overwhelmingly indicated their appreciation of the mentor experience. Here are examples of the positive feedback received as a part of that survey:

“I found the Mixer with Mentors session to be the most beneficial because we had the opportunity to develop a one-on-one relationship with an industry member, and even today, I still have a continued relationship with the mentor I had been assigned.”

“I think the mentor/mentee ice breaker pairing session and break-out session is invaluable – for many students it is their first real chance to learn the

skills of networking/building their aviation network.”Truly, this is just a small indication of how

much this program means to the students and others new to the industry.

Additionally, the sentiments of the aviation professionals who have made themselves available to serve as mentors have been in the same vein. The mentors have had the opportunity to provide the students with guidance in getting around the conference and maximizing networking opportunities. This was a good chance for these professionals to talk one on one about their personal airport management career experiences and to introduce their mentees to their colleagues and acquaintances in the exhibit hall.

In additional to the mentoring opportunities at the conference, the Academic Relations Committee Web page at www.aaae.org/arcommittee contains a list of aviation professionals who have made themselves available throughout the year to aid our academic and student members, as well as others who may need their assistance. Their contact information can be found on the Web page. The experience of these mentors, as well as that of the mentors participating at the annual conference, is an invaluable resource to new entrants to the field.

Mentors At The Annual ConferenceThe Academic Relations Committee will make the mentoring opportunity available at the 84th Annual AAAE Conference in Phoenix. We encourage our academic and student members, as well as others starting out in aviation, to take advantage of this resource or of the year-round mentor availability.

For those aviation professionals who have not yet had the opportunity to serve as a mentor, we would encourage you to consider making yourself available to our younger, less experienced members. If you are attending the 84th Annual AAAE Conference and would like to attend the Sunday, April 29, Mixer with the Mentors, and have not already volunteered as a mentor, please advise AAAE staff at the AAAE Showcase (Booth #435).

If you are not attending, but would like to be a mentor, please contact Cindy DeWitt, director, Membership/Accreditation and Certification Programs, email [email protected] or phone (703) 824-0500, Ext. 148. Steve Adams, A.A.E., is chair of the AAAE Academic Relations Committee. He may be reached at [email protected].

ADVERTISER’SINDEXADVERTISER WEBSITE PAGEAAAE 2013 Annual Conference www.aaae.org 69Arconas Corp. www.arconas.com 9Astronics DME Corp. www.astronics.com 11Atkins www.atkinsglobal.com Inside Front CoverAxis Communications Inc. www.axis.com 16Burns & McDonnell www.burnsmcd.aero Back CoverCDM Smith Inc. www.cdmsmith.com 21Clear Channel Airports www.clearchannelairports.com 67DFW International Airport www.dfwairport.com/dps/training 41Delta Airport Consultants, Inc. www.deltaairport.com 20ESCO - Zodiac Aerospace www.zodiacaerospace.com 31Five Star Airport Alliance www.fivestaraa.com 39HOK www.hok.com 69ITT Exelis www.exelisinc.com 15Kimley-Horn and Associates, Inc. www.kimley-horn.com/aviation 25M-B Companies, Inc. www.m-bco.com Inside Back CoverMead & Hunt, Inc. www.meadhunt.com/aviationblog.com 33Michael Baker Corp. www.mbakercorp.com 17Oshkosh Corp. www.oshkoshairport.com 5Parsons Brinckerhoff www.pbworld.com 51Ricondo & Associates, Inc. www.ricondo.com 30Ross & Baruzzini www.rossbar.com 53RS&H www.rsandh.com 45Siemens www.siemens.com/answers 23

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48 AIRPORTMAGAZINE.NET | ANNUAL CONFERENCE 2012

BUYERS’ GUIDE 2012

INDICATES COMPANY IS A CORPORATE MEMBER OF AAAE

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AIR TRAFFIC CONTROL SERVICES

Midwest Air Traffic Control Service Inc.7285 West 132nd St., Ste. 340Overland Park, KS 66213Mr. Shane L. CordesPresident and CEOPhone: (913) 782-7082, Ext. 210Fax: (913) 897-9300PLATINUM WINGS SPONSOR

National Air Traffic Controllers Assoc.1325 Massachusetts Ave. N.W.Washington, DC 20005Mr. Kelly RichardsonOutreach SpecialistPhone: (202) 368-7990Fax: (202) [email protected] WINGS SPONSORBOOTH 717

Robinson Aviation Inc. (RVA)9998 Wakeman Dr.Manassas, VA 20110Mr. Charles H. DovePresidentPhone: (703) 366-3138Fax: (703) [email protected] WINGS SPONSORBOOTH 962

Searidge Technologies and NAVCANatm19 Camelot Dr.Ottawa, Ontario K2G5W6Lindsay HotoMarketing ManagerPhone: (613) 686-3988, Ext. 319Fax: (613) [email protected]

Searidge Technologies provides intelligent video solutions to air navigation service providers and airports to help them cost effectively increase safety and efficiency of surface management operations. NAVCANatm technology systems provide fast, reliable access to critical airport, tower and terminal air traffic control information.SILVER WINGS SPONSOR BOOTH NUMBER: 421

Serco North America633 East Vine St.Murfreesboro, TN 37130Mr. David McCannContract ManagerPhone: (615) 217-2700Fax: (615) [email protected] WINGS SPONSOR

AIRCRAFT INFORMATION/TRACKING

Infax, Inc.4250 River Green Pkwy.Suite DDuluth, GA 30096Stan WaltsSales and Marketing AssociatePhone: (678) 533-4028

Fax: (770) [email protected]


ITT Exelis12930 Worldgate Dr.Suite 400Herndon, VA 20170Ted CarniolDirector, Commercial Aviation SolutionsPhone: (571) 203-1000, Ext. 1555Fax: (571) [email protected]

ITT Exelis is a diversified, top-tier global aerospace, defense and information solutions company with strong positions in enduring and emerging global markets. Exelis is a leader in networked communications, navigation, air traffic solutions and information systems. Headquartered in McLean, Va., the company generated 2011 sales of $5.8 billion.SILVER WINGS SPONSOR BOOTH NUMBER: 661SEE AD ON PAGE 15


Searidge Technologies provides intelligent video solutions to air navigation service providers and airports to help them cost effectively increase safety and efficiency of surface management operations. NAVCANatm technology systems provide fast, reliable access to critical airport, tower and terminal air traffic control information.SILVER WINGS SPONSORBOOTH NUMBER: 421

49AIRPORTMAGAZINE.NET | ANNUAL CONFERENCE 2012

AIRCRAFT RESCUE AND FIREFIGHTING EQUIPMENT/SERVICES

Aircraft Rescue & Fire Fighting Working GroupP.O. Box 1539Grapevine, TX 76051Barbara HaasExecutive AdministratorPhone: (817) 409-1100Fax: (817) [email protected]

The ARFF Working Group, a non-profit organization established for the purpose of information exchange between airport fire fighters, ARFF equipment manufacturers, municipal fire departments and others concerning ARFF related issues. Our mission statement: To promote the science and improve the methods of aviation fire protection and prevention.BOOTH NUMBER: 752



AIRFIELD MARKING AND STRIPING

Transpo Industries, Inc.20 Jones St.New Rochelle, NY 10801Karen DinitzDirector of Marketing and CommunicationsPhone: (914) 636-1000Fax: (914) [email protected]

Transpo Industries has manufactured safety products and new technology materials for airports, bridges, roadways, tunnels, railroads and ports since 1968. Our airport products include jet blast fencing, airfield marking materials, frangible fuse bolts, rapid patch polymer concrete for runways, and crack sealer/healer for all concrete structures.BOOTH NUMBER: 841

AIRFIELD/APRON BUSES

COBUS Industries, LP40 Robinwood Rd.Trumbull, CT 06611Don FrassettoPresidentPhone: (203) 380-9575Fax: (203) [email protected]

COBUS range in size up to the 100+ passenger COBUS 3000. Our clients utilize COBUS for airside passenger transportation between terminals and for handling aircraft on remote hardstand positions. In North America, more than 125 COBUS have been delivered. Worldwide, there are 2,600 COBUS operating at 250 airports.BOOTH NUMBER: 1039

AIRPORTS

Aero-Metric, Inc.4020 Technology Pkwy.Sheboygan, WI 53083Robert Vander MeerVice PreisidentPhone: (920) 457-3631Fax: (920) [email protected]

AeroMetric is at the forefront in working with airport planners, engineers and facility managers, providing high-accuracy topographic maps, planimetric maps and aerial photography to meet the Federal Aviation Administration’s new Advisory Circulars: A/C 150/5300 16, 17 and 18.BOOTH NUMBER: 855

Arizona Airports Association4697 S. Golden Arrow DriveGreen Valley, AZ 85622Jennifer Maples, A.A.E.PresidentPhone: (520) 398-6287Fax: (520) [email protected] WINGS SPONSOR

Globe Composite Solutions254 Beech St.Rockland, MA 02370Lisa CarsonAccount ManagerPhone: (781) 871-3700, Ext. 238Fax: (781) [email protected]

Globe Composite Solutions designs and manufactures composite replacement components for baggage handling, passenger and GSE applications for airlines and airports. Products include lightweight baggage carousel plates, non-slip ramp flooring, durable PCA gaskets and high-speed diverter arms. Globe has been serving Fortune 500 companies since 1890.BOOTH NUMBER: 331

Phoenix Sky Harbor International Airport3400 E. Sky Harbor Blvd.Suite 3300Phoenix, AZ 85034Jim PetersonMarketing and Community Relations ManagerPhone: (602) 273-8888Fax: (602) [email protected]

Phoenix Sky Harbor International Airport is America’s friendliest airport, and serves over 40 million passengers annually. The city of Phoenix Aviation Department is proud to host this year’s AAAE Annual Conference. Welcome to the Valley of the Sun, where It Comes 2 Life in Phoenix! DIAMOND WINGS SPONSOR BOOTH NUMBER: 448

Phoenix-Mesa Gateway Airport Authority5835 S. Sossaman Rd.Mesa, AZ 85212-6014Mr. Brian M. SextonPublic Information OfficerPhone: (480) 988-7618Fax: (480) [email protected] WINGS SPONSOR

Reno-Tahoe International Airport2001 E. Plumb Ln.Reno, NV 89502Brian KulpinVice President - Marketing and Public AffairsPhone: (775) 328-6400Fax: (775) [email protected]

Reno-Tahoe International Airport, the 60th busiest airport in the nation, is the gateway to the 85th Annual AAAE




Conference and Exposition May 5-8, 2013. Minutes from the shores of beautiful Lake Tahoe, Reno is a world-class destination offering a rich arts scene, year-round outdoor activities and over 300 days of sunshine each year.BOOTH NUMBER: 462

Ricondo & Associates, Inc.20 N. Clark St.Suite 1500Chicago, IL 60602James T. JarvisSenior Vice PresidentPhone: (312) 606-0611, Ext. 153Fax: (312) [email protected]

Ricondo & Associates, Inc., is a full service aviation consultancy that provides the range of services required by airport owners and operators, airlines, and federal and state agencies in facilities and operations planning, environmental planning, and financial planning.SILVER WINGS SPONSOR SEE AD ON PAGE 30

ARCHITECTS/ENGINEERS/PLANNERS

Argus Consulting, Inc.1300 NW Jefferson Ct.Suite 100Blue Springs, MO 64015Chris StraubCommercial Aviation Market LeaderPhone: (816) 228-7500Fax: (816) [email protected]

Argus Consulting Inc. is an engineering firm specializing in the programming, planning, design and construction follow-on of aircraft fuel storage facilities, hydrant fueling systems, 400 Hz, preconditioned air, deicing system and environmental services.BOOTH NUMBER: 1041

Burns & McDonnell9400 Ward Pkwy.Kansas City, MO 64114Randy D. PopeAssociate Vice President, Aviation and Facilities

Phone: (816) 822-3231Fax: (816) [email protected]

For 65 years, Burns & McDonnell has designed and constructed efficient and cost-effective aviation facilities, including terminals, hangars, fueling facilities, airfield pavements, airfield lighting and jet engine test facilities. AIRPORT ANGEL SPONSOR BOOTH NUMBER: 818SEE AD ON BACK COVER

C&S Companies2020 Camino Del Rio N.Suite 1000San Diego, CA 92108Michael HotalingVice PresidentPhone: (619) 296-9373Fax: (619) [email protected]

Since 1968, the C&S Companies have earned a solid reputation for quality engineering, architecture, planning, environmental and construction services to municipalities, industry, developers, state and federal governments and the military. We have approximately 500 employees in nine full-time offices and numerous project offices.SILVER WINGS SPONSOR

CDM Smith8805 Governor’s Hill Dr.Cincinnati, OH 45249Shannetta GriffinPrincipalPhone: (513) 583-9800Fax: (513) [email protected]

CDM Smith provides lasting and integrated solutions in water, environment, transportation, energy and facilities to public and private clients worldwide. As a full-service consulting, engineering, construction and operations firm, we deliver exceptional client service, quality results and enduring value across the entire project life cycle.SILVER WINGS SPONSOR BOOTH NUMBER: 941SEE AD ON PAGE 21

Crawford, Murphy & Tilly, Inc.2750 W. WashingtonSpringfield, IL 62702Mr. Michael J. DoerflerSenior Vice PresidentPhone: (217) 787-8050Fax: (217) [email protected] WINGS SPONSOR

Delta Airport Consultants, Inc.9711 Farrar Ct., Suite 100Richmond, VA 23236Courtney Beamon, P.E., PresidentPhone: (804) 275-8301Fax: (804) [email protected] AIRPORT ANGEL SPONSOR SEE AD ON PAGE 20

DWL | SmithGroupJJR | Corgan5555 E. Van Buren St.Suite 240Phoenix, AZ 85008Jeff Mangels, PrincipalPhone: (602) 302-6400Fax: (602) [email protected] WINGS SPONSORBOOTH NUMBER: 621

Gannett Fleming, Inc.4722 N. 24th St.Suite 250Phoenix, AZ 85016John A. Derr, P.E.West Region Director/Senior Vice PresidentPhone: (602) 553-8817Fax: (602) [email protected]

Gannett Fleming, Inc. has been serving our clients both nationally and abroad since 1915. Our professionals provide comprehensive planning, engineering, architectural, management consulting and construction services related to transportation infrastructure, water resources and environmental projects.BOOTH NUMBER: 452

Gresham Smith and Partners2325 Lakeview Pkwy., Suite 400Alpharetta, GA 30009Alan J. PramukExecutive VP, AviationPhone: (678) 518-3679Fax: (877) [email protected]

GS&P provides architecture, engineering and planning services. We advise and implement design solutions to improve the passenger experience, increase non-aeronautical revenues and reduce the operational costs of the facilities to our aviation clients. Services include terminal design, landside access, parking, environmental and sustainability.SILVER WINGS SPONSOR

HDR, Inc.8404 Indian Hills Dr.Omaha, NE 68114Duane HippeAviation DirectorPhone: (402) 399-1000Fax: (402) [email protected]

HDR is an employee-owned firm that excels at complex projects. From locations across North America and abroad, we provide comprehensive services for all of an airport’s capital development needs. Our transportation professionals are part of a 7,800-person architecture, engineering and consulting network in 185 offices worldwide.GOLD WINGS SPONSOR

HOKOne Bush St.Suite 200San Francisco, CA 94104Thomas P. DarmodyDirector, Aviation and TransportationPhone: (415) 356-8740Fax: (415) [email protected]

HOK’s specialized aviation-related A/E/P services include: terminal/landside master planning, architectural/engineering design of terminals, parking garages, cargo facilities, retail/tenant facilities design, and FIS programming/design.PLATINUM WINGS SPONSOR SEE AD ON PAGE 69


Kimley-Horn and Associates, Inc.3001 Weston Pkwy.Cary, NC 27513Loy WarrenNational Aviation LeaderPhone: (214) 420-5609Fax: (214) [email protected] AD ON PAGE 25

LEO A DALY CO.1201 Connecticut Ave., N.W.,10th Fl.Washington, DC 20036Mr. Jordan N. TaylorMarket Sector Leader-Aviation ProgramsPhone: (202) 861-4600

Fax: (202) [email protected] WINGS SPONSORBOOTH 936

Mead & Hunt, Inc.6501 Watts Rd.Madison, WI 53719Andrew J. Platz, PEPresident, Group Leader of Aviation ServicesPhone: (608) 273-6380Fax: (608) [email protected]

Specializing in airport development for 70 years, Mead & Hunt is a full-service aviation consultant providing air service development, engineering, architecture, planning and environmental services, as well as specialty services such

as business and financial planning, sustainability and irregular operations consulting. Learn more at meadhunt.comSILVER WINGS SPONSOR BOOTH NUMBER: 956SEE AD ON PAGE 33

Michael Baker Jr., Inc.Airside Business Park100 Airside Dr.Moon Township, PA 15108Ken HoltVice PresidentPhone: (803) 231-3820Fax: (803) [email protected]

Baker, providing expertise in airfield, terminal, and landside planning and design, program and construction

management, environmental studies, and GIS for over 65 years. With over 100 offices coast-to-coast and more than 3,000 professionals, Baker currently ranks 12th in aviation (ENR) and is fully committed to helping its clients succeed.GOLD WINGS SPONSORSEE AD ON PAGE 17


Ricondo & Associates, Inc., is a full

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service aviation consultancy that provides the range of services required by airport owners and operators, airlines, and federal and state agencies in facilities and operations planning, environmental planning, and financial planning.SILVER WINGS SPONSORSEE AD ON PAGE 30

RS&H10748 Deerwood Park Blvd. S.Jacksonville, FL 32256Bill HoganVice PresidentPhone: (904) 256-2238Fax: (800) [email protected]

Reynolds, Smith and Hills, Inc. (RS&H) is an industry leading aviation consulting firm that provides architectural, engineering, planning and environmental services to airports worldwide. RS&H provides capabilities and experiences that help airports achieve their goals by understanding the business of aviation and the aviation communities. DIAMOND WINGS SPONSOR BOOTH NUMBER: 927SEE AD ON PAGE 45

The Louis Berger Group, Inc.20 Corporate Woods Blvd.Albany, NY 12211Marc ChampignyDirector - U.S. AviationPhone: (518) 432-9545Fax: (518) [email protected]

The Louis Berger Group, Inc. (LBG) is a global, multi-disciplinary transportation planning and design firm. LBG’s aviation specialty areas include planning, environmental, engineering, financial and operational support and program management.AIRPORT ANGELBOOTH NUMBER: 426

TranSystems Corporation421 Chestnut St.Philadelphia, PA 19106Gary LuczakVice President, Aviation Market Sector LeaderPhone: (215) 627-2700Fax: (215) [email protected]

TranSystems, a full-service ENR Top 500 AEP firm with 1,000+ professionals providing design services for many of the top 50 domestic airports. Feasibility studies, architectural, planning, design and construction management for the development of passenger terminals, ConRACs, retail, cargo/hangar facilities and security programs throughout the U.S.BOOTH NUMBER: 1141

URS Corporation7650 W. Courtney Campbell Cswy.Tampa, FL 33607-1462Laddie E. IrionVice President/Director, Air TransportationPhone: (813) 636-2425Fax: (813) [email protected]

URS is a full-service architecture and engineering consulting firm that has provided innovative solutions to airport and aviation clients for over 70 years. URS offers services to support airport development, including planning, environmental, civil design, architecture, special systems design, construction management and program management.GOLD WINGS SPONSOR

ARFF EQUIPMENT AND SERVICES

E-ONE, Inc.1601 SW 37th Ave.Ocala, FL 34474R.J. Jones, ARFF Sales ManagerPhone: (352) 237-1122Fax: (352) [email protected]

As a leading manufacturer of first responder vehicles, E-ONE engineers, manufactures and markets mission-critical vehicles, including custom and commercial pumpers tankers, Water Master vacuum tankers, aerial ladders and platforms, command and communication apparatus, quick attack units, industrial trucks and aircraft rescue fire fighting vehicles.BOOTH NUMBER: 325

Oshkosh Airport Products3100 N. McCarthy Rd.Appleton, WI 54913Gary Kogut, Regional Sales ManagerPhone: (920) 832-3000Fax: (920) [email protected]

Oshkosh Corporation designs and builds the world’s toughest specialty trucks and truck bodies and access equipment by working shoulder-to-shoulder with the people who use them. We make it our business to understand the rigors of our customers’ jobs, and deliver vehicles to them that out-perform anything else on the market.BOOTH NUMBER: 453SEE AD ON PAGE 5

ASSOCIATIONS

AAAE601 Madison St., Suite 400Alexandria, VA 22314-1756Amy Calliari, Coordinator, Member-ship/Accreditation and Certification ProgramsPhone: (703) 824-0500, Ext. 123Fax: (703) [email protected]

Founded in 1928, AAAE is the world’s largest professional organization

for airport executives, representing thousands of airport management personnel at public-use commercial and general aviation airports. AAAE’s members represent some 850 airports and hundreds of companies and organizations that support airports. AAAE serves its membership through results-oriented representation in Washington, D.C., and delivers a wide range of industry services and professional development opportunities, including training, meetings and conferences, and a highly respected accreditation program. BOOTH NUMBER: 435SEE AD ON PAGE 69

Airport Consultants Council908 King St., Suite 100Alexandria, VA 22314Paula P. Hochstetler, PresidentPhone: (703) 683-5900Fax: (703) [email protected]

ACC is the international trade association that represents private businesses involved in the development of airports. The only association that focuses exclusively on the business interests of firms with airport-related expertise, it informs its members of new trends while promoting procurement practices that protect the industry’s bottom line.BOOTH NUMBER: 617

Airports Council International - North America1775 K St., NWSuite 500Washington, DC 20006Deirdre ClemmonsVice President, Meetings, Convention and EducationPhone: (202) 293-8500Fax: (202) [email protected]

The Airports Council International - North America (ACI-NA) is a trade association that represents local, regional and state governing bodies that own and operate commercial airports in the United States and Canada. Over 350 aviation-related businesses are also members of ACI-NA, providing goods and services to airports.BOOTH NUMBER: 327


International Association of Baggage System Companies820 S. MacArthur Blvd.Suite 105Coppell, TX 75019Deborah Talbert, SecretaryPhone: (972) 389-6240Fax: (972) [email protected]

The voice of the baggage handling industry. The IABSC was founded on the vision that the industry was in need of a non-competitive, antitrust compliant organization that can act impartially for the betterment of the airline/airport baggage system industry.BOOTH NUMBER: 343

Support Sky Harbor Coalition300 W. Clarendon, Suite 245Phoenix, AZ 85013David Schwartz, Executive DirectorPhone: (602) 277-0911Fax: (602) [email protected]

The Support Sky Harbor Coalition is a non-profit 501(c)(4) corporation with 15 board members and more than 80 organizations. Our mission is to educate about the economic and quality of life benefits that Sky Harbor brings to the people of Arizona and to support the continued development of Sky Harbor and the enhancement of its existing operations.GOLD WINGS SPONSOR CYBER CAFE, BOOTH NUMBER: 319

BAGGAGE HANDLING EQUIPMENT

Atrax Group390a Church St.Penrose, Auckland New Zealand 1542Alf LombergInternational Sales ManagerPhone: (649) 634-5337Fax: (649) [email protected]

Atrax Group is the world leader in the design, manufacture and support of a full range of industrial weighing and volumetric measurement systems for the aviation and logistics industries, with over 25 years in the

industry and technology proven in over 100 countries. We will exhibit our latest model of baggage weighing scale: the ABS960+.BOOTH NUMBER: 939

Cinetic Sorting Corporation500 E. Burnett Ave.Louisville, KY 40217Terry DiSalleBusiness Development ManagerPhone: (502) 636-1414, Ext. 1180Fax: (502) [email protected]

Cinetic’s design-to-build baggage handling equipment, with new innovative ways of low-cost energy efficent systems, offers a gentle handling and accuracy of bags. SBIR MD cross belt

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Ross & Baruzzini has served the aviation industry for over 50 years, pioneering the field of integrated aviation information technologies, security and communications solutions. Our global portfolio of completed master planning and engineering design projects includes some of the world’s most iconic terminal projects.

Leading edge aviation projects demand proven technology expertise and experience whether a CatX airport or a small hub airport.

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sorter, and our TRISORT SD shoe sorter are just a few products that are offered for EDS systems and baggage systems.BOOTH NUMBER: 750

COFELY Services, Inc.600 Terminal Dr.Upper Level Door #225DLouisville, KY 40209-1595John W. KennedySr. VP Business DevelopmentPhone: (201) 506-0642Fax: (502) [email protected]

Provider of operations and maintenance services to the airline and airport industry.GOLD WINGS SPONSOR

Five Star Airport Alliance1505 Luna Rd.Suite 100Carrollton, TX 75006Jay BoutonCorporate Sales ManagerPhone: (970) 226-4717Fax: (970) [email protected]

The Five Star Airport Alliance (FSAA) is the largest privately held turnkey airport baggage handling systems (BHS) and terminal services provider in the United States. The Five Star Airport Alliance Companies include: G&T Conveyor Company, The Horsley Company, Elite Line Services (ELS), Ameribridge, Star Systems and ScanWorks.BOOTH NUMBER: 954SEE AD ON PAGE 39


At Infax, we design, build and maintain electronic message display systems. Our products help people find their way. Our systems are found in airports, courthouses and train stations. We

provide the capability for our clients to communicate to their customers relevant information, such as flight information, weather, news and advertising.BOOTH NUMBER: 1037

Pteris Global (USA) Inc.375 Sunrise Hwy.Suite 7Lynbroke, NY 11563David HaddawaySales and Marketing DirectorPhone: (803) 280-4090Fax: (516) [email protected]

Pteris Global Limited is one of the world’s leading companies that designs and builds airport logistics systems such as baggage handling systems, air cargo handling systems, in-flight catering systems and express courier handling systems. Pteris Global has completed more than 150 projects spanning six continents and over 40 countries.BOOTH NUMBER: 355

Schneider Electric1650 W. Crosby Rd.Carrollton, TX 75006Katie EllisMarketing SpecialistPhone: (800) 274-5551Fax: (972) [email protected]

Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in building and security management, energy, industrial processes and data centers. Focused on making enterprises safe and efficient, the company’s 100,000+ employees achieved sales of $26 billion in 2010.BOOTH NUMBER: 518

Siemens1733 Ivy Ln.Carrollton, TX 75007Stacy L. HollowellSenior Marketing ManagerPhone: (214) 632-8827Fax: (770) [email protected]

Services range from airfield lighting and guidance systems to physical and

network security, baggage handling systems, power generation and distribution, IT and critical systems integration.PLATINUM WINGS SPONSOR BOOTH NUMBER: 528SEE AD ON PAGE 23

Van der Graaf51515 CelesteShelby Township, MI 48315Rick ZanderAccount ManagerPhone: (888) 326-1476, Ext. 242Fax: (905) [email protected]

Van der Graaf is a global manufacturer of high precision, heavy duty and efficient power transmission drives for the conveyor industry. From the check-in counter to the cargo hold, these drum motors can improve and streamline any baggage handling procedure with a tremendous increase in space and safety while lowering energy costs by more than 30 pecent.BOOTH NUMBER: 649

CAR RENTALS

Avis Budget Group, Inc.6 Sylvan WayParsippany, NJ 07054Mr. Robert F. BoutaSr. Vice PresidentPhone: (973) 496-3438Fax: (973) [email protected] WINGS SPONSOR

Enterprise Holdings Operating: Alamo, Enterprise, National Car Rental600 Corporate Park Dr.St. Louis, MO 63105Peter VanValkenburgDirector, Airport Relations and PropertiesPhone: (314) 512-5000Fax: (314) [email protected]

Enterprise Holdings, through its regional subsidiaries, owns and operates more

than 1 million cars and trucks, the largest fleet of passenger vehicles in the world today, under the Alamo Rent A Car, Enterprise Rent-A-Car and National Car Rental brands.BOOTH NUMBER: 828

CARGO EQUIPMENT

Cinetic Sorting Corporation500 E. Burnett Ave.Louisville, KY 40217Terry DiSalleBusiness Development ManagerPhone: (502) 636-1414, Ext. 1180Fax: (502) [email protected]

Cinetic’s design-to-build baggage handling equipment, with new innovative ways of low-cost energy efficent systems, offers a gentle handling and accuracy of bags. SBIR MD cross belt sorter, and our TRISORT SD shoe sorter are just a few products that are offered for EDS systems and baggage systems.BOOTH NUMBER: 750


Services range from airfield lighting and guidance systems to physical and network security, baggage handling systems, power generation and distribution, IT and critical systems integration.PLATINUM WINGS SPONSORBOOTH NUMBER: 528SEE AD ON PAGE 23


CONCESSIONS, NEWSSTANDS

Hudson GroupOne Meadowlands PlazaEast Rutherford, NJ 07073Mike MullaneyExecutive Vice President, Corporate Strategy and DevelopmentPhone: (201) 528-2513Fax: (201) [email protected]

Hudson Group is the leading travel retailer in North America, a wholly owned subsidiary of international travel retailer Dufry AG (DUFN) of Basel, Switzerland. The company operates more than 650 newsstands, bookstores, cafes, specialty retail and duty-free shops in 70 airports and transportation terminals in the United States and Canada.BOOTH NUMBER: 1027

LS travel retail North America4138 Fossil FernSan Antonio, TX 78261Mr. Jeffrey Sailer. Vice PresidentPhone: (210) 241-9744Fax: (210) [email protected] WINGS SPONSOR

CONCESSIONS, SPECIALTY

Hudson GroupOne Meadowlands PlazaEast Rutherford, NJ 07073Mike MullaneyExecutive Vice President, Corporate Strategy and DevelopmentPhone: (201) 528-2513Fax: (201) [email protected]

Hudson Group is the leading travel retailer in North America, a wholly owned subsidiary of international travel retailer Dufry AG (DUFN) of Basel, Switzerland. The company operates more than 650 newsstands, bookstores, cafes, specialty retail and duty free shops in 70 airports and transportation terminals in the United States and Canada.BOOTH NUMBER: 1027

CONSTRUCTION

Hunt Construction Group Inc.2450 S. Tibbs Ave.Indianapolis, IN 46241Mr. Kenneth JohnsonExecutive Vice PresidentPhone: (317) 227-7800Fax: (317) [email protected] WINGS SPONSORBOOTH 428

CONSTRUCTION MANAGEMENT

Austin Commercial, L.P.5933 West Century Blvd., Ste. 610Los Angeles, CA 90045Mr. John K. Duval, A.A.E., ACENational Aviation DirectorPhone: (310) 421-0269Fax: (310) [email protected] WINGS SPONSORBOOTH 631

Burns & McDonnell9400 Ward Pkwy.Kansas City, MO 64114Randy D. PopeAssociate Vice President, Aviation and FacilitiesPhone: (816) 822-3231Fax: (816) [email protected]

For 65 years, Burns & McDonnell has designed and constructed efficient and cost-effective aviation facilities including terminals, hangars, fueling facilities, airfield pavements, airfield lighting and jet engine test facilities.AIRPORT ANGEL SPONSOR BOOTH NUMBER: 818SEE AD ON BACK COVER


CDM Smith provides lasting and integrated solutions in water, environment, transportation, energy and facilities to public and private clients worldwide. As a full-service consulting, engineering, construction, and operations firm, we deliver exceptional client service, quality results and enduring value across the entire project life cycle.SILVER WINGS SPONSOR BOOTH NUMBER: 941SEE AD ON PAGE 21

CONSULTANTS

AECOM2202 N.W. Shore Blvd.Suite 455Tampa, FL 33607Loren W. SmithExecutive Vice PresidentPhone: (813) 675-2100Fax: (813) [email protected]

AECOM, a global provider of technical and management services with a dedecated aviation practice. With 45,000 staff AECOM provides global reach, local knowledge, innovation, and technical excellence to deliver solutions that enhance and sustain the world’s built, natural and social environments. A Fortune 500 Company, AECOM serves clients in 100+ countries.GOLD WINGS SPONSOR


Argus Consulting Inc. is an engineering

firm specializing in the programming, planning, design and construction follow-on of aircraft fuel storage facilities, hydrant fueling systems, 400 Hz, preconditioned air, deicing system and environmental services.BOOTH NUMBER: 1041


For 65 years, Burns & McDonnell has designed and constructed efficient and cost-effective aviation facilities, including terminals, hangars, fueling facilities, airfield pavements, airfield lighting and jet engine test facilities.AIRPORT ANGEL SPONSOR BOOTH NUMBER: 818SEE AD ON BACK COVER

Crowe Horwath LLP3815 River Crossing Pkwy.Suite 300Indianapolis, IN 46240Scott NickersonPartnerPhone: (317) 706-2693Fax: (317) [email protected]

Crowe Horwath LLP is one of the largest public accounting and consulting firms in the U.S., with offices coast to coast and 2,500 personnel. Crowe has assisted many airports in reaching their goals through audit, tax, advisory, risk, compliance and performance services designed to meet their specific financial accounting and reporting needs.BOOTH NUMBER: 243

CSSI400 Virginia Ave., SWWashington, DC 20024Charles FloodSMS ExpertPhone: (202) 863-2175Fax: (202) [email protected]

As a leading provider of safety management system (SMS) services, CSSI can help you develop an SMS that




will improve safety at your airport and navigate federal rules and regulations. CSSI, an ISO 9001:2008-certified company, helped design and implement the FAA’s SMS and can use that experience to help your airport meet its safety goals.BRONZE WINGS SPONSOR BOOTH NUMBER: 738

GCR Consulting2021 Lakeshore Drive, Suite 500New Orleans, LA 70122Phone: (504) 304-2500Fax: (504) 304-2525Phillip Brodt, VP, CMOpbrodt@gcrconsulting

GCR Inc. was established in 1979 and is a multidisciplinary consulting firm with a key focus on the aviation industry. GCR has been developing aviation-focused solutions since 1987, and its aviation client base is significant, with dozens of installations of the AirportIQ solution throughout the U.S.BOOTH NUMBER: 243



Kimley-Horn and Associates, Inc.3001 Weston Pkwy.Cary, NC 27513Loy WarrenNational Aviation LeaderPhone: (214) 420-5609Fax: (214) [email protected] AD ON PAGE 25

LeighFisher555 Airport Blvd.Suite 300Burlingame, CA 94010Mark LunsfordVice President - Global Aviation/Americas/AsiaPhone: (650) 579-7722Fax: (650) [email protected]

For over 65 years, LeighFisher has helped our clients achieve their vision and goals. As the challenges facing our clients have changed and grown, so have our services in: business advisory, facility and operational planning, environment and sustainability, and management and strategy.SILVER WINGS SPONSOR

Parsons Brinckerhoff and Heery International, Inc. 2777 Stemmons Frwy.Suite 1333Dallas, TX 75207Roddy L. BoggusSenior Vice President/Aviation Market LeaderPhone: (214) 819-5959Fax: (214) [email protected]

PB is a leader in the development and operation of infrastructure to meet the needs of communities around the world. The firm provides strategic consulting, planning, engineering, and program and construction management services to both public and private sector clients.PLATINUM WINGS SPONSOR SEE AD ON PAGE 51


Ricondo & Associates, Inc., is a full service aviation consultancy that provides the range of services required by airport

owners and operators, airlines, and federal and state agencies in facilities and operations planning, environmental planning, and financial planning.SILVER WINGS SPONSOR SEE AD ON PAGE 30

Unison Consulting, Inc.409 W. HuronSuite 400Chicago, IL 60654Kevin Dolliole, Senior Vice PresidentPhone: (312) 988-3360Fax: (312) [email protected]

Unison Consulting is a solutions-driven aviation consulting firm. Since our inception in 1989, we have provided aviation consulting services to over 100 airports. Practices include finance and economics, retail concessions management and planning, information systems, program management and control services and surveys and quantitative Research.GOLD WINGS SPONSOR

Vertical Transportation Excellence (VTX)1515 Market St.Suite 2020Philadelphia, PA 19102-1917Patrick J. WelchPresidentPhone: (215) 561-4201Fax: (215) [email protected]

VTX is a vertical transportation consulting firm that focuses on the design, modernization, inspection and audit of elevators, escalators and moving walks.BOOTH NUMBER: 454

Vic Thompson Company3751 New York Ave.Suite 140Arlington, TX 76014Robin E. Baughman, PresidentPhone: (817) 557-5600Fax: (817) [email protected]

VTC is a design/build firm that provides professional engineering and management services to the transportation industry. Bringing together traditional design/build capabilities, VTC offers a depth and range of services for the design, construction, integration and commissioning of security screening systems and transportation facilities.DIAMOND WINGS SPONSOR BOOTH NUMBER: 637

Walker Parking Consultants6602 E. 75th St.Suite 210Indianapolis, IN 46256Tom ButcherDirector, Aviation ServicesPhone: (317) 842-6890Fax: (317) [email protected]

Walker Parking Consultants serves the world’s airports in all aspects of parking planning, design and restoration. Over 85 airports have benefited from Walker’s depth and breadth of experience with this critical link in passenger service. From initial feasibility to ribbon cutting, Walker is the leader in parking. Fourteen offices in the U.S.BOOTH NUMBER: 935


DISPLAY SYSTEMS



International Display Systems, Inc.3131 S. Dixie Dr.Dayton, OH 45439Tricia SenkiwProject Manager/MarketingPhone: (937) 293-3118Fax: (937) [email protected]

International Display Systems, Inc. (IDS), a systems integrator, was founded in 1982 with the principal business being the engineering, installation and maintenance of flight information display systems (FIDS) and other transportation industry-related information display systems. IDS has over 275 significant installations in its 30-year history.BOOTH NUMBER: 1136

DOORS AND DOOR CONTROLS

Miller EdgeP.O. Box 159West Grove, PA 19390Flossie MohlerVP MarketingPhone: (800) 220-3342Fax: (610) [email protected]

Miller Edge products offer damage and injury protection throughout airports.

Our product line includes Sensing Edges used on hangar doors to protect aircraft, sensitized pads used on jet bridges to protect aircraft doors, sensitized strips used along conveyors. Our motorized door and gate protection products comply with IBC-2009.BRONZE WINGS SPONSOR BOOTH NUMBER: 749

ENGINEERING SERVICES


For 65 years, Burns & McDonnell has designed and constructed efficient and cost-effective aviation facilities, including terminals, hangars, fueling facilities, airfield pavements, airfield lighting and jet engine test facilities.AIRPORT ANGEL SPONSOR BOOTH NUMBER: 818SEE AD ON PAGE BACK COVER



Globe Composite Solutions254 Beech St.Rockland, MA 02370Lisa CarsonAccount ManagerPhone: (781) 871-3700, Ext. 238Fax: (781) [email protected]

Globe Composite Solutions designs and manufactures composite replacement components for baggage handling, passenger and GSE applications for airlines and airports. Products include lightweight baggage carousel plates, non-slip ramp flooring, durable PCA gaskets and high-speed diverter arms. Globe has been serving Fortune 500 companies since 1890.BOOTH NUMBER: 331

Ross & Baruzzini6 S. Old OrchardSt. Louis, MO 63119David KippSenior Vice PresidentPhone: (314) 918-8383Fax: (314) [email protected]

Ross & Baruzzini specializes in providing MEP/FP and intelligent technology systems and solutions to the aviation industry. For more than 50 years, Ross & Baruzzini has managed strategic master planning, engineering, systems integration and commissioning for a wide range of projects for airports, ports and harbors, and transit.GOLD WINGS SPONSOR SEE AD ON PAGE 53

ENVIRONMENTAL SERVICES


For 65 years, Burns & McDonnell has designed and constructed efficient and

cost-effective aviation facilities, including terminals, hangars, fueling facilities, airfield pavements, airfield lighting and jet engine test facilities.AIRPORT ANGEL SPONSOR

BOOTH NUMBER: 818SEE AD ON PAGE BACK COVER


Ricondo & Associates, Inc., is a full service aviation consultancy that provides the range of services required by airport owners and operators, airlines, and federal and state agencies in facilities and operations planning, environmental planning, and financial planning.SILVER WINGS SPONSOR SEE AD ON PAGE 30

EQUIPMENT

airportONE.com11451 N. US Hwy. 301Suite 101Thonotosassa, FL 33592Patrick BienvenuPrincipalPhone: (813) 982-1920Fax: (813) [email protected]

airportONE.com is your one-stop source for airport crowd and traffic control equipment, safety products, and passenger guidance systems and signage at unbelievable prices. See and hear our airport virtual assistant (AVA), the next generation in airport security, way finding and promotion, at AAAE Booth 656 or online at www.airportONE.com.BOOTH NUMBER: 656




FACILITY MAINTENANCE EQUIP AND SERVICES

Harmony Enterprises Incorporated704 Main Ave. N.Harmony, MN 55939Nick RobertsRegional Sales ManagerPhone: (507) 886-6666Fax: (507) [email protected]

Harmony Enterprises is a world leader in providing recycling and waste solutions on a global scale. Whether it’s our SmartPack indoor terminal/food court compactor, our range of vertical/horizontal balers or our complete line of outdoor waste compactors, we at Harmony Enterprises are sure to provide a solution that fits your needs.BOOTH NUMBER: 838



FACILITY MANAGEMENT

ABM1775 The Exchange, Suite 600Atlanta, GA 30339Marketing ServicesPhone: (800) 874-0780Fax: (800) [email protected]

Clients look to ABM for consistent quality service that meets their specialized facility service needs. With fiscal 2011 revenues of approximately $4.2 billion

and nearly 100,000 employees, our 300+ offices enable us to provide custom facility solutions to sites of all sizes.PLATINUM WINGS SPONSORBOOTH NUMBER: 840

AvPORTS90 Moonachie AveTeterboro, NJ 07608-1003Mr. John I. HardenVice President/Airports and Business DevelopmentPhone: (201) 288-5218Fax: (201) [email protected] WINGS SPONSOR

ERMC2409 E. Loop 820 N.Fort Worth, TX 76118William CappsVice PresidentPhone: (817) 595-0487Fax: (817) [email protected]

Comprehensive facility management services in janitorial, maintenance, production and security.BOOTH NUMBER: 557

ISS Facility Services, Inc.2000 Clay St.Suite 100Denver, CO 80211Robert PulleyDirector of Operation, Aviation DivisionPhone: (303) 698-4800Fax: (720) [email protected]

Our aviation division provides a host of aviation services in the U.S. and around the world for airports and the airline industry. ISS Facility Services also offers janitorial, landscape, mechanical and security services for commercial office buildings, schools and universities, medical facilities, retail, stadium and convention centers.AIRPORT ANGEL BOOTH NUMBER: 1134

UGL Services555 W. 5th St., 45th FloorLos Angeles, CA 90013Steve MalcolmsonSenior Director of Business DevelopmentPhone: (888) 751-9100Fax: (617) [email protected]

UGL Services is a division of UGL Limited. The combined business of DTZ and UGL Services is now one of the largest property services companies in the world. It provides corporate/occupier clients with a global, integrated, end-to-end service offering and best-in-class property and facilities management.BOOTH NUMBER: 1135

FENCING

Blast Deflectors, Inc.8620 Technology WayReno, NV 89521Don BerginDirector of Technical SalesPhone: (775) 856-1928Fax: (775) [email protected]

Founded in 1957, BDI continues to be a pioneer in designing, manufacturing and installing jet blast deflectors and ground run-up enclosures. Models are available for all applications, ranging from taxi power up to takeoff power. BDI’s ground run-up enclosures minimize the acoustic impact of engine run-ups on communities surrounding airports.BOOTH NUMBER: 729

Transpo Industries, Inc.20 Jones St.New Rochelle, NY 10801Karen DinitzDirector of Marketing and CommunicationsPhone: (914) 636-1000Fax: (914) [email protected]

Transpo Industries has manufactured safety products and new technology materials for airports, bridges, roadways, tunnels, railroads and ports since 1968.

Our airport products include jet blast fencing, airfield marking materials, frangible fuse bolts, rapid patch polymer concrete for runways, and crack sealer/healer for all concrete structures.BOOTH NUMBER: 841

FINANCIAL/BUSINESS MANAGEMENT

Air-Transport IT Services, Inc.5950 Hazeltine National Dr.Suite 210Orlando, FL 32822Jennifer GrullonMarketing CoordinatorPhone: (407) 370-4664, Ext. 327Fax: (407) [email protected]

AirIT is a single-source provider and integrator of diversified information technology products and services to the air transportation industry, offering a full complement of operations, passenger processing and business management systems. Our mission is to provide our customers with the world’s best integrated air transport solutions.BRONZE WINGS SPONSORBOOTH NUMBER: 761


Ricondo & Associates, Inc., is a full service aviation consultancy that provides the range of services required by airport owners and operators, airlines, and federal and state agencies in facilities and operations planning, environmental planning, and financial planning.SILVER WINGS SPONSORSEE AD ON PAGE 30


FIXED BASE OPERATORS

Landmark Aviation1500 CityWest Blvd.Suite 600Houston, TX 77042Charlotte CheathamVice President of Marketing and Customer ServicePhone: (713) 895-9243Fax: (713) [email protected]

Landmark Aviation is one of the nation’s largest FBO networks, with locations in the U.S., Canada, and Europe. Offering a wide range of services, including fueling, concierge, ground handling, maintenance, charter, and aircraft management, we are able to provide you with a single source for all of your aviation needs.BRONZE WINGS SPONSOR

Signature Flight Support CorporationRonald Reagan National AirportGeneral Aviation TerminalWashington, DC 20001Mary MillerVP, Industry and Government AffairsPhone: (703) 417-3542Fax: (703) [email protected]

Signature Flight Support Corporation, a BBA Aviation plc company, is the world’s largest fixed-base operation (FBO) network. Signature services include fueling, hangar/office rentals, ground handling, maintenance and a wide range of crew/passenger amenities at 100+ locations worldwide. For more information, please visit www.signatureflight.com.GOLD WINGS SPONSOR BOOTH NUMBER: 1030

FLIGHT AND BAGGAGE INFO DISPLAY

Air-Transport IT Services, Inc.5950 Hazeltine National Dr.Suite 210Orlando, FL 32822Jennifer Grullon

Marketing CoordinatorPhone: (407) 370-4664, Ext. 327Fax: (407) [email protected]




International Display Systems, Inc.3131 S. Dixie Dr.Dayton, OH 45439Tricia SenkiwProject Manager/MarketingPhone: (937) 293-3118Fax: (937) [email protected]

International Display Systems, Inc. (IDS), a systems integrator, was founded in 1982 with the principal business being the engineering, installation and maintenance of flight information display systems (FIDS) and other transportation industry-related information display systems. IDS has over 275 significant installations in its 30-year history.BOOTH NUMBER: 1136

FUEL STORAGE TANKS/RELATED SYSTEMS


Argus Consulting Inc. is an engineering firm specializing in the programming, planning, design and construction follow-on of aircraft fuel storage facilities, hydrant fueling systems, 400 Hz, preconditioned air, deicing system and environmental services.BOOTH NUMBER: 1041


For 65 years, Burns & McDonnell has designed and constructed efficient and cost-effective aviation facilities, including terminals, hangars, fueling facilities, airfield pavements, airfield lighting and jet engine test facilities.AIRPORT ANGEL SPONSOR BOOTH NUMBER: 818SEE AD ON PAGE BACK COVER

FURNITURE, TERMINAL

ARCONAS5700 Keaton CrescentMississauga, Ontario L5R 3H5Lynn GordonVP Airport SolutionsPhone: (800) 387-9496Fax: (905) [email protected]

Arconas is the leading designer and manufacturer of furniture for airports and public spaces. For over 40 years, we have defined what high design and high

performance are all about. Our furniture is stunning, comfortable and durable; and we build it with a commitment to excellence, safety and environmental stewardship. Learn more at arconas.com.BOOTH NUMBER: 825SEE AD ON PAGE 9

Thompson Contract41 Keyland Ct.Bohemia, NY 11716Justin ThompsonSales ManagerPhone: (631) 589-7337, Ext. 106Fax: (631) [email protected]

Thompson Contract provides passenger luggage carts and dispensers, holdroom seating, power stations, food court seating and tables, ticket counter chairs, access control devices and related products. Partner for Kusch+Co and Wanzl.BOOTH NUMBER: 549

ZoeftigKings Hill Industrial EstateBude, Cornwall Ex23 8QNMichelle JonesPhone: (773) 867-8560Fax: (773) [email protected]

Zoeftig is a market-leading international supplier of exceptional, groundbreaking public seating for airports, driven by award-winning design and responsible business practices. Our versatile range allows a wide choice of configurations with a series of finish options and add-ons designed to enhance the passenger experience.BOOTH NUMBER: 335

GROUND SUPPORT EQUIPMENT

Hobart Ground Systems11001 U.S. Hwy. 41 N.Palmetto, FL 34221Donna KolodyMarketing Communications ManagerPhone: (941) 721-1000Fax: (941) [email protected]

We are pleased to announce a new organization: Hobart Ground Systems




(combining of Hobart Ground Power, Trilectron/Air-A-Plane and ITW Military GSE). Hobart Ground Systems combines our world renowned engineering and design teams, as well as sales and after sales support, to provide total systems solutions for the aviation ground support industry.BOOTH NUMBER: 440

IAI - Israel Aerospace Industries1700 N. Moore St.Suite 1210Arlington, VA 22209Lisa GordonDirector, Marketing CommunicationsPhone: (703) 875-3722Fax: (703) [email protected]

IAI has developed a unique TaxiBot, a semi-robotic towbarless tractor that tows an aircraft from the airport gate to the take-off point and returns it to the gate after landing. TaxiBot saves fuel and decreases emissions by eliminating the use of airplane engines during taxi-in and until immediately prior to take-off during taxi-out.BOOTH NUMBER: 756

J&B Aviation Services Inc.907 Cotting Ln.Suite AVacaville, CA 95688Del InnesSales ManagerPhone: (707) 469-2600Fax: (707) [email protected]

J&B Aviation Services, your source for airside GSE solutions. We provide ground power, 400 Hz test equipment, aircraft cable storage devices, pre-conditioned air accessories, gate park systems, and baggage chutes. Make the right connection.BOOTH NUMBER: 449

JBT AeroTech, Jetway Systems1805 West 2550 SouthOgden, UT 84401Frank MooreGlobal Business ManagerPhone: (801) 627-6600

Fax: (801) [email protected]

JBT AeroTech, Jetway Systems is a leader in the design and manufacture of ground support equipment and gate equipment, featuring Jetway passenger boarding bridges, Jetaire preconditioned air units, and Jetpower 400Hz ground power units. Jetway Systems offers customized solutions and provides seamless integration of the systems and equipment.BOOTH NUMBER: 931

ThyssenKrupp Airport Systems3201 N. Sylvania Ave.Suite 117Fort Worth, TX 76111Enver SarilarDirector of SalesPhone: (817) 210-5000Fax: (817) [email protected]

As one of the largest providers of passenger boarding bridges worldwide with more than 30 years of experience, ThyssenKrupp Airport Systems’ innovative designs and forward-thinking technology, combined with our superior quality and service, keeps us at the forefront of the passenger boarding bridge industry.BOOTH NUMBER: 635

GROUND SUPPORT MAINTENANCE



GROUND TRANSPORTATION

Bombardier Transportation1501 Lebanon Church Rd.Pittsburgh, PA 15236Jim SpakauskasDirector, Sales and Business DevelopmentPhone: (412) 655-5272Fax: (412) [email protected]

Bombardier is designing and supplying the system-wide electrical and mechanical equipment for the PHX Sky Train. The fleet of 18 INNOVIA APM 200 vehicles will operate on 2.2-miles of mostly elevated dual-track guideway and will serve three stations. Bombardier will provide 10 years of O&M services following completion of stage one.GOLD WINGS SPONSOR



TagMaster North America, Inc.2007A 70th Ave. W.Tacoma, WA 98466Ali KhaksarPresidentPhone: (253) 238-1421Fax: (253) [email protected]

TagMaster North America, Inc. is the leading provider of long-range RFID for automatic vehicle identification (AVI) used in applications such as fleet management, vehicle access control, and ground transportation management systems (GTMS). Reliable technology and excellent customer service are TagMaster NA’s distinct hallmarks.BOOTH NUMBER: 334

SuperShuttle International/Veolia Transportation On Demand14500 N. Northsight Blvd., Suite 329Scottsdale, AZ 85260Ms. Judy RobertsonVice President Regulatory AffairsPhone: (805) 496-7022Fax: (805) [email protected] WINGS SPONSORBOOTH 731

TransCore3410 Midcourt Rd.Suite 102Carrollton, TX 75006Forrest SwonsenDir., Airport Systems and ServicesPhone: (214) 461-6495Fax: (214) [email protected]

Maximize your non-aeronautical revenue and improve your operations with TransCore’s ROVR technology, a GPS-based device with GSM communications, unique ID, and optional driver safety monitoring features that can be used for an infrastructure-free ground transportation management system (GTMS) and automatic vehicle identification (AVI).BOOTH NUMBER: 560

Veolia Transportation2425 East Buckeye RoadPhoenix, AZ 85034Mr. Curtis KoleberGeneral ManagerPhone: (602) 220-0844Fax: (602) [email protected] WINGS SPONSOR


HANGAR DEVELOPMENT



Rubb BuildingsOne Rubb Ln.Sanford, ME 04073Gordon CollinsDirector of MarketingPhone: (207) 324-2877Fax: (207) [email protected]

Rubb designs, manufactures and installs frame supported tension membrane structures. These structures feature a well-engineered, hot-dipped galvanized steel frame and a PVC-coated polyester fabric cover that is tensioned over the frame to provide a tight-fitting shell. Rubb structures have a wide range of uses in the aviation industry.BOOTH NUMBER: 952

IT SERVICES


AirIT is a single-source provider and integrator of diversified information

technology products and services to the air transportation industry, offering a full complement of operations, passenger processing and business management systems. Our mission is to provide our customers with the world’s best integrated air transport solutions.BRONZE WINGS SPONSORBOOTH NUMBER: 761







SITA3100 Cumberland Blvd.Atlanta, GA 30339Kristin ShawMarketing ManagerPhone: (770) 850-4500, Ext. 3426Fax: (770) [email protected]

SITA is the world’s leading specialist in air transport communications and IT solutions. SITA delivers and manages business solutions for airline, airport, GDS, government and other customers over the world’s most extensive network, which forms the communications backbone of the global air transport industry. Visit us at www.sita.aero.BOOTH NUMBER: 940

LIGHTING, AIRFIELD

ADB Airfield Solutions, LLC977 Gahanna Pkwy.Columbus, OH 43230Tom KeltyNew Business Development/Marketing ManagerPhone: (614) 861-1304, Ext. 232Fax: (614) [email protected]

ADB Airfield Solutions is dedicated to the design and manufacture of innovative, cost-effective lighting solutions for airports. ADB produces airfield lighting computer systems, insulation monitoring systems and power switchgear systems. The company also manufactures guidance signs and energy-efficient solar and LED airfield lighting products.BOOTH NUMBER: 442

Astronics DME Corporation6830 NW 16th TerraceFort Lauderdale, FL 33309Eric LockeDirector of SalesPhone: (954) 975-2100Fax: (954) [email protected]

Astronics DME is a premier global supplier of airfield lighting products with decades of experience designing and manufacturing navigational lighting aids and ETL-certified, airfield lighting products, including state-of-the-art LED fixtures. In addition, we specialize in providing design-build NavAids lighting solutions.SEE AD ON PAGE 11

LIGHTING, TERMINAL

Beacon Products, LLC2041 58th Ave. Cir. E.Bradenton, FL 34203Rick RaceyNational Sales ManagerPhone: (941) 755-6694Fax: (941) [email protected]

Beacon Products is a provider of high-performance, energy-saving lighting solutions for LED airport parking structures (no-glare drive lane optics), R.O.N. applications, LED airport ramps and aprons, LED area and roadway lighting, LED flood lighting, bollards, LED handrail and most site lighting applications. Lighting layouts. Division of Hubbell.BOOTH NUMBER: 461

LUGGAGE CARTS

Thompson Contract41 Keyland Ct.Bohemia, NY 11716Justin ThompsonSales ManagerPhone: (631) 589-7337, Ext. 106Fax: (631) [email protected]

Thompson Contract provides passenger




luggage carts and dispensers, holdroom seating, power stations, food court seating and tables, ticket counter chairs, access control devices and related products. Partner for Kusch+Co and Wanzl.BOOTH NUMBER: 549

MAINTENANCE, AIRFIELD

Asphalt Systems Inc.P.O. Box 25511Salt Lake City, UT 84125Jared ManningSalesPhone: (801) 972-2757Fax: (801) [email protected]

ASI manufactures high-end preservation oils. ASI specializes in gilsonite modified emulsions. ASI is the producer of the GSB products. We produce enviromentally clean emulsion that seals and protects the pavement against weather.BOOTH NUMBER: 740

MAINTENANCE, BUILDING



MAINTENANCE, GROUNDS

John Deere Company2000 John Deere RunCary, NC 27513Bill FrankSenior Account Manager, Government SalesPhone: (972) 974-0984Fax: (309) [email protected]

Over the past 175 years, John Deere has never outgrown, nor forgotten, its founder’s original core values: integrity, quality, commitment and innovation. Those values determine the way we work, the quality we offer, and the unsurpassed treatment you receive as a customer.BOOTH NUMBER: 338

OAG3025 Highland Pkwy.Suite 200Downers Grove, IL 60515Ned GizinskiSolutions Sales ManagerPhone: 630-515-5300Fax: [email protected]

OAG, a UBM Aviation brand, is the trusted source for aviation intelligence providing the aviation industry with the most accurate and essential future and historic aviation data, analytics and marketing services from its comprehensive airline schedules, flight status, and cargo logistics databases.BOOTH NUMBER: 451

NAVIGATIONAL AIDS

New Bedford Panoramex Corporation1480 N. Claremont Blvd.Claremont, CA 91711Tony OzunaSales ManagerPhone: (909) 982-9806, Ext. 207Fax: (909) [email protected]

New Bedford Panoramex (NBP) has over

45 years of experience in the design and manufacturing of airport lighting and control and monitoring systems. NBP will feature its newest state-of-the-art product, LED PAPI NextGen.BOOTH NUMBER: 521

Thales ATM, Inc.23501 W. 84th St.Shawnee, KS 66227Mark BoguskiDirector, Sales and MarketingPhone: (913) 422-2600Fax: (913) [email protected]

Thales ATM, Inc. has been a major supplier of leading edge navigation and surveillance solutions for the FAA for more than 60 years. We focus on partnering with airports to deploy navigation, surveillance and automation solutions that meet their critical needs for increased safety, capacity and efficiency. Please visit www.thalesgroup.com/usa.BOOTH NUMBER: 848

NOISE ABATEMENT

Bruel & Kjaer EMS Inc.1050 Fulton Ave.Suite 213Sacramento, CA 95821Robert BrodeckyVice PresidentPhone: (916) 265-7707Fax: (916) [email protected]

Bruel & Kjaer EMS Inc. is a global leader in the supply of environment monitoring systems and services to the world’s airports. We provide a complete suite of hardware and software products, coupled with a range of superior managed services founded on world’s best practice. Our products are designed to grow with your airport’s needs.BOOTH NUMBER 641

PAGING AND ANNOUNCEMENT SYSTEMS

Infax, Inc.4250 River Green Pkwy.

Suite DDuluth, GA 30096Stan WaltsSales and Marketing AssociatePhone: (678) 533-4028Fax: (770) [email protected]


Sound View Electronics1 Hollywood Ave.Suite 6Ho-Ho-Kus, NJ 07423George HewittOwnerPhone: (201) 444-4782Fax: (201) [email protected]

Sound View Electronics manufactures escalator and moving walkway automated messaging systems. We provide safety, directional, instructional and advertising messages that are easy to understand and activate only when people are present. Our amps and speakers are heavy duty but attractive. The speakers are available for flush, surface and glass mount.BOOTH NUMBER: 455

PARKING EQUIPMENT

Scheidt & Bachmann USA Inc.31 North Ave.Burlington, MA 01803Thomas WunkVice President, OperationsPhone: (781) 272-1664Fax: (781) [email protected]

Scheidt & Bachmann is a full service PARCS solutions provider. In addition to providing leading-edge technical solutions, we offer consultative


assistance, project-specific application engineering, operational guidance, system training, and post-installation analysis. When considering new parking management solutions, look to Scheidt & Bachmann.BOOTH NUMBER: 625


Services range from airfield lighting and guidance systems to physical and network security, baggage handling systems, power generation and distribution, IT and critical systems integration.PLATINUM WINGS SPONSOR

BOOTH NUMBER: 528SEE AD ON PAGE 23

PARKING REVENUE CONTROL



PARKING SERVICES

Impark547 W. Jackson Blvd.Suite 900Chicago, IL 60661Albert RickettsRegional Manager, Business

DevelopmentPhone: (312) 663-1490, Ext. 3113Fax: (312) [email protected]

As an industry leader, Impark brings years of experience in providing parking management and ground transportation service solutions for a variety of airport operations. We deliver improvement in revenue control, customer service standards and overall traveler satisfaction to your parking enterprise.BOOTH NUMBER: 456

Standard Parking Corporation1301 E. Ninth St.Suite 1050Cleveland, OH 44114Jack RicchiutoExecutive Vice President-AirportsPhone: (216) 802-6650Fax: (216) [email protected]

Standard Parking is a national leader in airport parking, transportation and other landside services. The company currently operates over 2,000 urban and 60 airport operations across the United States and Canada.BOOTH NUMBER: 934

PASSENGER BOARDING BRIDGES

Airport Bridge Systems, LLC3201 N. Sylvania Ave.Suite 115Fort Worth, TX 76111Lisa ScotfordGeneral ManagerPhone: (817) 222-3200, Ext. 130Fax: (817) [email protected]

Airport Bridge Systems, LLC is a nationally certified women-owned business (WBE) located in Fort Worth, Texas. We specialize in all aspects of GSE equipment to the airline and aviation industry.BOOTH NUMBER: 552

NMC-WOLLARD/ CIMC-Tianda2021 Truax Blvd.Eau Claire, WI 54703Bruce SteingartVice PresidentPhone: (715) 835-3151Fax: (715) [email protected]

NMC-WOLLARD, a worldwide leader in the design, manufacturing and marketing of ground support equipment, has teamed up with CIMC-Tianda; a worldwide leader of passenger boarding bridges (PBBs). NMC-WOLLARD will represent CIMC in the North America market.BOOTH NUMBER: 457



PAVEMENT, CONCRETE AND ASPHALT

Lagan Construction Limited5850 Cranswick Ct.Haymarket, VA 20169Richard JonesBusiness Development DirectorPhone: (703) 901-3570Fax: (703) [email protected]

Lagan is an international construction company with particular expertise in airport pavement works. Recent projects include a $72 million runway

reconstruction project at San Juan International Airport in Puerto Rico and a $15 million runway resurfacing contract at Reagan National Airport. Lagan specializes in on-time, on-budget, safety first quality projects.BOOTH NUMBER: 753

Tensar International Corporation2500 Northwinds Pkwy.Suite 500Alpharetta, GA 30009Kristin EzenResponse CoordinatorPhone: (770) 344-2090Fax: (770) [email protected]

Tensar International Corporation provides technology-driven site solutions for common development problems such as grade changes requiring retaining walls, and poor soil conditions affecting the cost of roadways, parking lots and runways.BOOTH NUMBER: 1140

The D.S. Brown Company300 E. Cherry St.North Baltimore, OH 45872Chris YounglessMarketing ManagerPhone: (419) 257-3561Fax: (419) [email protected]

D.S. Brown is a worldwide leader in the transportation construction markets, specializing in providing the highest quality joint sealants and pavement spall repair materials in the industry.BOOTH NUMBER: 725

PAVING SERVICES

Lone Star Specialties651 N. Shepherd Dr.Suite 440Houston, TX 77007Ryan SimmonsSalesPhone: (281) 394-2145Fax: (281) [email protected]




Manufacturer and distributor of pavement preservation products. Some of our products include pavement sealer and crack repair products.AIRPORT ANGEL SPONSORBOOTH NUMBER: 629

PLANNING AND DESIGN





Landrum & Brown11279 Cornell Park Dr.Cincinnati, OH 45242Mark PerrymanPresident/COOPhone: (513) 530-5333Fax: (513) [email protected]

L&B is a global leader in airport and aviation planning. Our team of qualified and experienced professionals has established a strong reputation for delivering innovative aviation planning solutions to clients in markets as diverse as North America, Europe, the Middle East, India, Greater China, Asia and Australasia.SILVER WINGS SPONSOR

POWER/ELECTRIC SERVICES



PROGRAM MANAGEMENT





PUBLICATIONS

Airport Business1233 Janesville Ave.Fort Atkinson, WI 53538Missy ZingsheimPublisherPhone: (920) 563-1665Fax: (920) [email protected]

Airport Business’ magazine and digital resources provide industry professionals involved in the management of airports, airport-based businesses, and corporate flight facilities with timely industry news, product/service insight and real-life profiles of operations that are setting new standards of perfomance for the industry. www.aviationpros.com.BOOTH NUMBER: 856

Airport Improvement Magazine3780 Chapel Rd.Brookfield, WI 53045Paul BowersPublisherPhone: (262) 510-7832Fax: (480) [email protected]

Tell your story here! Airport Improvement features recently completed project work at airports. Best-of-class case studies detail project specifics, chronicle special challenges overcome, uncover valuable

lessons learned, and highlight potential applications to future projects with input from airport managers, their consultants and suppliers.BOOTH NUMBER: 1139

Airport Magazine601 Madison St.Alexandria, VA 22314Barbara Cook, EditorGreg Mihelic, AdvertisingPhone: (703) 824-0504Fax: (703) [email protected]

Airport executives around the world read Airport Magazine to stay informed on industry issues. The magazine’s readership of more than 23,000 includes AAAE members, aviation policymakers and high-ranking government officials worldwide, corporate executives from every sector of the global aviation industry and more.BOOTH NUMBER: 435

RESEARCH AND STATISICAL DATA

Transportation Research Board — ACRP500 Fifth St. NWWashington, DC 20001Michael SalamoneProgram ManagerPhone: (202) 334-2277Fax: (202) [email protected]

ACRP is an industry-driven, applied research program that develops near-term, practical solutions to problems faced by airport operators. Managed by the Transportation Research Board (TRB) of the National Academies and sponsored by the Federal Aviation Administration (FAA).BOOTH NUMBER: 836

SAFETY EQUIPMENT

ESCO-Zodiac Aerospace2239 High Hill Rd.Logan Township, NJ 08085Kevin Quan


Director, U.S. Sales and MarketingPhone: (856) 241-8620Fax: (856) [email protected]

ESCO-Zodiac Aerospace is the world’s leading manufacturer of aircraft arresting systems. ESCO partnered with the FAA to develop the engineered material arresting system (EMAS) known today as EMASMAX, a lightweight cellular concrete bed that predictably crushes under an aircraft’s weight to safely decelerate aircraft in overrun situations.BOOTH NUMBER: 1127SEE AD ON PAGE 31

LightGuard Systems, Inc.2292 Airport Blvd.Santa Rosa, CA 95403David HauserSenior Systems SpecialistPhone: (707) 542-4547Fax: (707) [email protected]

In-roadway warning light enhanced crosswalk system designed to alert approaching motorists to the presence of a pedestrian at a street crossing. Lights are activated by the pedestrian before entering the crosswalk; flashing directly towards approaching drivers warning that the crosswalk zone is occupied and that caution should be exercised.BOOTH NUMBER: 326

Miller EdgeP.O. Box 159West Grove, PA 19390Flossie MohlerVice President MarketingPhone: (800) 220-3342Fax: (610) [email protected]

Miller Edge products offer damage and injury protection throughout airports. Our product line includes Sensing Edges used on hangar doors to protect aircraft, sensitized pads used on jet bridges to protect aircraft doors, sensitized strips used along conveyors. Our motorized door and gate protection products comply with IBC-2009.BRONZE WINGS SPONSORBOOTH NUMBER: 749

Sherwin Industries, Inc.2129 W. Morgan Ave.Milwaukee, WI 53221Todd RushingRegional Sales ManagerPhone: (804) 275-6900Fax: (804) [email protected]

Sherwin Industries, Inc. a distributor of AOA safety products to include: runway closure markers, barricades, temporary lighting, FOD BOSS, friction measuring equipment, wIldlife control data analysis tools, and is a certified AIRMARK applicator. BOOTH NUMBER: 727

SECURITY, ACCESS CONTROL

ActivIdentity, part of HID Global6623 Dumbarton Cir.Fremont, CA 94555Patricia ArcanoDirector, U.S. Government SalesPhone: (510) 574-0100Fax: (510) [email protected]

ActivIdentity, part of HID Global, enables customers to prove and establish trust in a person’s identity when accessing resources on the network. ActivIdentity’s strong authentication, credential management and converged access solutions are relied upon by more agencies, including the U.S. Department of Defense, than any other provider.BOOTH NUMBER: 655

AutoGate, Inc.P.O. Box 50Berlin Heights, OH 44857Brian FritzNational Sales ManagerPhone: (800) 944-4283Fax: (419) [email protected]

AutoGate is one source for complete gate entry systems. In addition to manufacturing the first UL-325 compliant vertical lift gate operators, AutoGate carries slide, swing and barrier operators. They offer a full line of reversing/safety

and access control devices, and “The Shield,” a DOS/DOD rated anti-terrorism safety gate system.BOOTH NUMBER: 242

DoorKing, Inc.120 S. Glasgow Ave.Inglewood, CA 90301George HendrixNational Accounts ManagerPhone: (866) 400-3600Fax: (770) [email protected]

DoorKing, established in 1948, is a leading manufacturer of automated vehicular maximum security gate operators and access control products. DoorKing provides perimeter security and access control systems for airports, sea ports, infrastructure and other facilities that require a high degree of protection and quality assurance.BOOTH NUMBER: 735

Honeywell Security Group2700 Blankenbaker Pkwy.Louisville, KY 40299Tony FogliaStrategic Account ManagerPhone: (502) 297-2700Fax: (502) [email protected]

Designed to meet today’s demanding airport environments, Honeywell’s Pro-Watch security management suite offers open integration and scalability required for comprehensive security. Advanced video capabilities, badging and compliance reporting meet stringent TSA demands. Honeywell also integrates third-party systems to leverage existing hardware.BOOTH NUMBER: 824

Quantum Secure100 Century Center Ct.San Jose, CA 95112Kristi CraseDirector of Market DevelopmentPhone: (408) 453-1008, Ext. 216Fax: (408) [email protected]

Quantum Secure’s SAFE for airports is a modular software suite that cost effectively enables airports to streamline credential and access management processes from enrollment of

biometric data, STA/CHRC processing, BASIC integration and TSA Watchlist, to automation of physical access management. SAFE seamlessly integrates with physical and IT systems.BOOTH NUMBER: 431

Schneider Electric1650 W. Crosby Rd.Carrollton, TX 75006Katie EllisMarketing SpecialistPhone: (800) 274-5551Fax: (972) [email protected]

Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in building and security management, energy, industrial processes and data centers. Focused on making enterprises safe and efficient, the company’s 100,000+ employees achieved sales of $26 billion in 2010.BOOTH NUMBER: 518



SECURITY, BIOMETRICS/FINGERPRINTING

Honeywell Security Group2700 Blankenbaker Pkwy.Louisville, KY 40299Tony FogliaStrategic Account ManagerPhone: (502) 297-2700Fax: (502) [email protected]




Designed to meet today’s demanding airport environments, Honeywell’s Pro-Watch security management suite offers open integration and scalability required for comprehensive security. Advanced video capabilities, badging and compliance reporting meet stringent TSA demands. Honeywell also integrates third-party systems to leverage existing hardware.BOOTH NUMBER: 824

Transportation Security Clearinghouse601 Madison St.Suite 200Alexandria, VA 22314Carter MorrisSenior Vice President, Transportation Security PolicyPhone: (703) 824-0500, Ext. 131Fax: (703) [email protected] NUMBER: 435

SECURITY, SCREENING EQUIPMENT

Morpho205 Lowell Ave.Wilmington, MA 01887Jennifer BanksSales ManagerPhone: (978) 909-1200Fax: (978) [email protected]

Morpho Detection integrates innovative, leading-edge technologies to deliver explosives and narcotics and chemical, biological, radiological and nuclear (CBRN) detection solutions for government, military, air and ground transportation.BOOTH NUMBER: 1026

Rapiscan Systems1901 S. Bell St.Suite 325Arlington, VA 22202Ruthanne StollDirector, Aviation ProgramsPhone: (703) 812-0322Fax: (703) [email protected]

Rapiscan Systems provides a full range of security inspection solutions for baggage and parcel inspection, cargo and vehicle inspection, hold baggage screening, and people screening. Rapiscan has installed over 70,000 products in over 50 countries at airports, government and corporate buildings, military zones, sea ports and border crossings.SILVER WINGS SPONSOR BOOTH NUMBER: 424

SECURITY, SCREENING SERVICES

Transportation Security Administrationhttps://tsajobs.tsa.dhs.gov

We are your neighbors, friends and relatives. We are 60,000 security officers, inspectors, directors, air marshals and managers who protect the nation’s transportation systems so you and your family can travel safely.BOOTH NUMBER: 755

SECURITY, SURVEILLANCE SYSTEMS

Axis Communications300 Apollo Dr.Chelmsford, MA 01824Anthony IncorvatiBusiness Development Manager, TransportationPhone: (800) 444-2947Fax: (978) [email protected]

Axis is an IT company offering IP video solutions for professional installations. The company is the global market leader in network video, driving the ongoing shift from analog to digital video surveillance. Axis products and solutions focus on security surveillance and remote monitoring, and are based on innovative, open technology platforms.BOOTH NUMBER: 548SEE AD ON PAGE 16

Honeywell Security Group2700 Blankenbaker Pkwy.Louisville, KY 40299

Tony FogliaStrategic Account ManagerPhone: (502) 297-2700Fax: (502) [email protected]

Designed to meet today’s demanding airport environments, Honeywell’s Pro-Watch security management suite offers open integration and scalability required for comprehensive security. Advanced video capabilities, badging and compliance reporting meet stringent TSA demands. Honeywell also integrates third party systems to leverage existing hardware.BOOTH NUMBER: 824

QinetiQ350 Second Ave.Waltham, MA 02451Sandra CaseyTradeshow ManagerPhone: (781) 684-4312Fax: (781) [email protected]

QinetiQ North America delivers world-class technology, responsive services and innovative solutions for global markets. From planning and research through operations and maintenance, QinetiQ North America offers customers proven, innovative approaches to next-generation airspace management challenges. For more information visit www.QinetiQ-NA.com.BOOTH NUMBER: 429


Searidge Technologies provides intelligent video solutions to air navigation service providers and airports to help them cost effectively increase safety and efficiency of surface management operations. NAVCANatm technology systems provide fast, reliable access to critical airport, tower and terminal air traffic control information.SILVER WINGS SPONSOR

BOOTH NUMBER: 421

SIGNS, TERMINAL

Impact Recovery Systems4955 Stout Dr.San Antonio, TX 78219Sue ReissNational Sales ManagerPhone: (210) 736-4477Fax: (210) [email protected]

Impact Recovery Systems manufactures flexible, durable, high-impact traffic devices for permanent and temporary applications. Products for pedestrian safety, lane division, traffic channelization and custom parking lot signage increase safety and vehicle guidance fluidity. Products meet MUTCD standards and are MASH 2009 and NCHRD-350 approved.BOOTH NUMBER: 1131

SNOW AND ICE CONTROL

Oshkosh Airport Products3100 N. McCarthy Rd.Appleton, WI 54913Gary KogutRegional Sales ManagerPhone: (920) 832-3000Fax: (920) [email protected]


SOFTWARE, INFORMATION SYSTEMS

Air-Transport IT Services, Inc.5950 Hazeltine National Dr.Suite 210Orlando, FL 32822


Jennifer GrullonMarketing CoordinatorPhone: (407) 370-4664, Ext. 327Fax: (407) [email protected]


PASSUR AerospaceOne Landmark SquareSuite 1900Stamford, CT 06901Ron DunskySr. Vice PresidentPhone: (203) 622-4086Fax: (203) [email protected]

PASSUR Aerospace is a leading provider of airport business intelligence solutions that improve efficiency, environmental performance, passenger care and revenue. Solutions include: surface management, field condition reporting, landing fee management and the new Airport Information Network.BOOTH NUMBER: 1035

Searidge Technologies and NAVCANatm19 Camelot Dr.Ottawa, Ontario K2G5W6Lindsay Hoto, Marketing ManagerPhone: (613) 686-3988, Ext. 319Fax: (613) [email protected]


SOFTWARE, MANAGEMENT SYSTEMS

AlertEnterprise4350 Starboard Dr.Fremont, CA 94538Rachel Carson, Marketing CoordinatorPhone: (510) 440-0840Fax: (510) [email protected]

AlertEnterprise delivers logical-physical security convergence software with insider threat prevention to automate enrollment and credentialing related to the airport badging office. AlertEnterprise delivers situational intelligence, incident management, reporting, response and automated remediation to enhance airport security operations.GOLD WINGS SPONSOR BOOTH NUMBER: 517




Milestone Systems8905 SW Nimbus Ave.Suite 400Beaverton, OR 97008Chris HelinTransportation Sales ManagerPhone: (503) 350-1100Fax: (503) [email protected]

Milestone Systems is the world’s leading provider of open platform IP video surveillance software and has provided easy-to-use, powerful video management software in 100,000+ installations worldwide. Because Milestone provides an open platform, you can integrate today’s best business solutions and expand what’s possible with future innovations.BOOTH NUMBER: 556

ProDIGIQ, Inc.26500 W. Agoura Rd.Suite 102-796Calabasas, CA 91302Arpit MalaviyaVP, Business DevelopmentPhone: (818) 879-0035Fax: (818) [email protected]

ProDIGIQ, Inc. is a fast-growing technology company providing innovative solutions to airports. ProDIGIQ’s product portfolio includes SMS, Automation of Part 139 inspections, wildlife and ARFF compliance, MUFIDS/BIDS/GIDS, Airport TV network, lease management system, maintenance management system, digital signage, mobile apps and mobile website.BOOTH NUMBER: 1137

Sextant Readings3020 Kerner Blvd.Suite ESan Rafael, CA 94901Bob Trevelyan, PresidentPhone: (415) 689-4767Fax: (866) [email protected]

Sextant Readings’ flagship product, Q-Pulse, provides enhanced safety levels, mitigates risk and encourages an overall safety culture across the airport facility, in line with ICAO Safety Management System (SMS) and upcoming Part 139 SMS requirements.BOOTH NUMBER: 324

Yardi Systems, Inc.430 S. Fairview Ave.Goleta, CA 93117Spencer StewartNational Account ExecutivePhone: (800) 866-1144Fax: (805) [email protected]

Yardi Voyager for Airports is a complete airport property management solution. Focusing on front-end revenue and tenant management, Yardi Voyager automates processes with role-based dashboards, workflows, critical date notifications and analytics. For more information visit www.yardi.com/airports, or call (800) 866-1144, Ext. 1139.BOOTH NUMBER: 351

SWEEPERS

Oshkosh Airport Products3100 N. McCarthy Rd.Appleton, WI 54913Gary KogutRegional Sales ManagerPhone: (920) 832-3000Fax: (920) [email protected]


TYMCO225 E. IndustrialWaco, TX 76705Bobby JohnsonMarketing ManagerPhone: (254) 799-5546Fax: (254) [email protected]

TYMCO Model HSP (High Speed Performance) was designed, engineered and tailored for airport sweeping operations. Sweeping of runways, flightlines, taxiways, ramps and parking areas is more of a priority because of foreign object damage (FOD) to aircraft

engines. TYMCO manufactures additional sweepers for smaller applications.BOOTH NUMBER: 526

SYSTEMS INTEGRATION






Services range from airfield lighting and

guidance systems to physical and network security, baggage handling systems, power generation and distribution, IT and critical systems integration.PLATINUM WINGS SPONSORBOOTH NUMBER: 528SEE AD ON PAGE 23

TERMINAL EQUIPMENT

Safegate Airport Systems, Inc.7101 Northland Cr.Suite 110Brooklyn Park, MN 55428Thomas B. DuffyPresidentPhone: (763) 535-9299Fax: (763) [email protected]

Safegate offers ramp management solutions built around the Safedock A-VDGS and SafeControl Apron Management system that networks gates and integrates with airport and airline systems. The result is real-time gate intelligence and shared data that creates a safer, more predictable, efficient and environmentally friendly ramp operation.BOOTH NUMBER: 718

TRAINING SERVICES

FAA Runway Safety Program490 L’Enfant Plaza S.W.Suite 7225Washington, DC 20024Joe PontePhone: (202) 385-4789Fax: (202) [email protected]

The FAA Runway Safety Program coordinates FAA’s efforts to reduce the frequency and severity of runway incursions by working with airports on outreach and training, technology, geometry and layout, and optimal sign, marking and lighting systems. The program periodically meets with airport management to discuss these initiatives.BOOTH NUMBER: 853


TRANSPORTATION

Standard Parking Corporation1301 E. Ninth St.Suite 1050Cleveland, OH 44114Jack RicchiutoExecutive Vice President-AirportsPhone: (216) 802-6650Fax: (216) [email protected]

Standard Parking is a national leader in airport parking, transportation and other landside services. The company currently operates over 2,000 urban and 60 airport operations across the United States and Canada.BOOTH NUMBER: 934

VEHICLES

Xtreme Green Products Inc.2191 Mendenhall Dr.Suite 101North Las Vegas, NV 89081Neil Roth, PresidentPhone: (702) 870-0700Fax: (702) [email protected]

Xtreme Green Products Inc. is a Las Vegas-based company that has developed revolutionary, “green,” 100 percent Lithium Ion electric-powered vehicles. The vehicles manufactured by Xtreme Green are the most extensive grouping of 100 percent electric vehicles in the marketplace today. These vehicles include police mobility vehicles, ATVs and UTVs.BOOTH NUMBER: 525

As part of the PHX Sky Train™ team, HOK congratulates the City of Phoenix Aviation Department on implementing their vision for the future

of multi-modal transit at Phoenix Sky Harbor International Airport.

Aviation + TransportationProviding Expert Planning + Design Services

Steven Morris Director

[email protected]

Jim Bruce Regional Leader

[email protected]+1 310 838 9555

OPENING EARLY 2013


BUYERS’ GUIDE INDEX

AAAE .................................................. 52

ABM ................................................... 58

ActivIdentity, part of HID Global ........... 65

ADB Airfield Solutions, LLC .................. 61

AECOM ............................................... 55

Aero-Metric, Inc. ................................. 49

Air-Transport IT Services, Inc........ 58, 59, ............................................... 61, 66, 68

Aircraft Rescue & Fire Fighting Working Group ................................................. 49

Airport Bridge Systems, LLC................ 63

Airport Business ................................. 64

Airport Consultants Council ................. 52

Airport Improvement Magazine ........... 64

Airport Magazine ................................ 64

airportONE.com .................................. 57

Airports Council International - North America ..................................... 52

AlertEnterprise .................................... 67

ARCONAS ........................................... 59

Argus Consulting, Inc. .............. 50, 55,59

Arizona Airports Association ................ 49

Asphalt Systems Inc. ........................... 62

Astronics DME Corporation ................. 61

Atrax Group ........................................ 53

Austin Commercial, L.P........................ 55

AutoGate, Inc. ..................................... 65

Avis Budget Group, Inc. ...................... 54

AvPORTS Group, Inc. ..................... 54, 58

Axis Communications ......................... 66

Beacon Products, LLC ......................... 61

Blast Deflectors, Inc. ........................... 58

Bombardier Transportation .................. 60

Bruel & Kjaer EMS Inc. ........................ 62

Burns & McDonnell ............50, 55, 57,59, 61, 64, 68

C&S Companies .................................. 50

CDM Smith ........................50, 55, 57, 64

CIMC-Tianda ....................................... 63

Cinetic Sorting Corporation ................. 54

Cinetic Sorting Corporation ................. 54

COBUS Industries, LP .......................... 49

COFELY Services, Inc........................... 54

Crawford, Murphy & Tilly, Inc. .............. 50

Crowe Horwath LLP ............................ 55

CSSI ................................................... 55

Delta Airport Consultants, Inc. ............. 50

DoorKing, Inc. ..................................... 65

DWL | SmithGroupJJR | Corgan ........... 50

E-ONE, Inc. ......................................... 52

Enterprise Holdings Operating: Alamo, Enterprise, National Car Rental............ 54

ERMC ................................................. 58

ESCO-Zodiac Aerospace ..................... 64

Eulen America ..................................... 48

FAA Runway Safety Program ............... 68

Five Star Airport Alliance ..................... 54

Gannett Fleming, Inc. .......................... 50

GCR Consulting ................................... 56

Globe Composite Solutions ........... 49, 57

Gresham Smith and Partners .............. 50

Harmony Enterprises Incorporated ...... 58

HDR, Inc. ............................................. 50

Hobart Ground Systems ...................... 59

HOK .................................................... 50

Honeywell Security Group ............. 65, 66

Hudson Group ..................................... 55

Hunt Construction Group Inc. .............. 55

IAI - Israel Aerospace Industries .......... 60

Impact Recovery Systems ................... 66

Impark ................................................ 63

Infax, Inc. ......... 48, 54, 56, 57, 59, 61, 62

International Association of Baggage System Companies ............................. 53

International Display Systems, Inc. 57, 59

ISS Facility Services, Inc. .................... 58

ITT Exelis ............................................ 48

J&B Aviation Services Inc. ................... 60

JBT AeroTech, Jetway Systems ........... 60

John Deere Company.......................... 62

Kimley-Horn and Associates, Inc. .. 51, 56

Lagan Construction Limited ................ 63

Landmark Aviation .............................. 59

Landrum & Brown ............................... 64

LeighFisher ......................................... 56

LEO A DALY CO. .................................. 51

LightGuard Systems, Inc. .................... 65

Lone Star Specialties .......................... 63

LS Travel Retail North America ........... 55

Mead & Hunt, Inc. ............................... 51

Michael Baker Jr., Inc. ......................... 51

Midwest Air Traffic Control Service Inc. 48

Milestone Systems .............................. 68

Miller Edge ................................... 57, 65

Morpho ............................................... 66

National Air Traffic Controllers Assoc. .. 48

New Bedford Panoramex Corporation .. 62

NMC-WOLLARD .................................. 63

OAG .............................................. 48, 62

On Demand ........................................ 60

Oshkosh Airport Products ........ 52, 66, 68

Parsons Brinckerhoff........................... 56

PASSUR Aerospace ............................. 67

Phoenix Sky Harbor International Airport ................................................ 49

Phoenix-Mesa Gateway Airport Authority ............................................. 49

ProDIGIQ, Inc. ...................................... 68

Pteris Global (USA) Inc......................... 54

QinetiQ ............................................... 66

Quantum Secure ................................. 65

Rapiscan Systems .............................. 66

Reno-Tahoe International Airport ......... 49

Ricondo & Associates, Inc. ......50, 52, 56, ..........................................57, 58, 60, 64

Robinson Aviation Inc. (RVA) ................ 48

Ross & Baruzzini ................................. 57

RS&H .................................................. 52

Rubb Buildings ................................... 61

Safegate Airport Systems, Inc. ............ 68

Scheidt & Bachmann USA Inc. ............. 62

Schneider Electric ......................... 54, 65

Searidge Technologies and NAVCANatm .......................48, 49, 66, 67

Serco North America ........................... 48

Sextant Readings ................................ 68

Sherwin Industries, Inc. ....................... 65

Siemens .... 54, 58, 61, 62, 63, 64, 65, 68

Signature Flight Support Corporation .. 59

SITA .................................................... 61

Sound View Electronics ....................... 62

Standard Parking Corporation ....... 63, 69

SuperShuttle International/Veolia Transportation .................................... 60

Support Sky Harbor Coalition .............. 53

TagMaster North America, Inc. ............ 60

Tensar International Corporation ......... 63

Thales ATM, Inc. ............................ 48, 62

The D.S. Brown Company ................... 63

The Louis Berger Group, Inc. ............... 52

Thompson Contract ...................... 59, 61

ThyssenKrupp Airport Systems...... 60, 63

TransCore ........................................... 60

Transpo Industries, Inc. ................. 49, 58

Transportation Research Board– ACRP .................................................. 64

Transportation Security Administration .................................... 66

Transportation Security Clearinghouse ..................................... 66

TranSystems Corporation .................... 52

TYMCO ............................................... 68

UGL Services ...................................... 58

Unison Consulting, Inc. ........................ 56

URS Corporation ................................. 52

Van der Graaf ...................................... 54

Veolia Transportation ........................... 60

Vertical Transportation Excellence (VTX) ................................................... 56

Vic Thompson Company ...................... 56

Walker Parking Consultants ................ 56

Xtreme Green Products Inc.................. 69

Yardi Systems, Inc. .............................. 68

Zoeftig ................................................ 59

9400 Ward ParkwayKansas City, MO 64114

[email protected]

For more information, contact:Randy D. Pope, [email protected]

Eng inee r ing , a rch i t ec tu re , cons t ruc t i on , env i ronmenta l and consu l t i ng so lu t i ons fo r the av ia t i on i ndus t r y

Atlanta • Chicago • Dallas • Denver • Doha, Qatar • Fort Worth • Houston • Kansas City, Mo. • Minneapolis-St. Paul • New England • Orange County, Calif. • Phoenix • St. Louis

Cha t tanooga, Tenn. • Knoxv i l le , Tenn. • Miami • Mi lwaukee • New York • Nor fo lk-Hampton Roads, Va . • O ’Fa l lon , I l l . • Omaha, Neb.

Pa lm Beach Gardens, F la . • Ph i lade lph ia • Ra le igh , N .C . • San D iego • San Franc isco • Sea t t le • Wash ington, D .C . • Wich i ta , Kan.

Innovation is intrinsic to success in aviation. Burns & McDonnell supplies innovative thinking to every segment of the business of aviation, from terminal upgrades to fueling systems, runway paving to high-tech facilities.

Airport Innovation for the Next Century

Keeping Commerce in Flight

C

Airport Magazine April-May 2012

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Transcript of Airport Magazine April-May 2012