Airport Guide Jul Oct13 ENG

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    YOUR ESSENTIAL GUIDE TO CHANGI AIRPORT

    Jul - Oct 2013

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    CONTENTS

    Arrival Procedures 02

    Baggage Claim 02

    Porter Service 02

    SIA Flights 02

    Money Changer 02

    Hotel Reservation 02

    Duty Free Shopping 02

    Changi Recommends 02

    GST Relief on Imported Goods 03

    How to Enjoy Tax Free Shopping 03in Singapore

    Clearing Customs 03

    Customs Tax Payment Kiosk 03

    Getting to the City 04

    Getting to Johor Bahru, 04Malaysia

    Departure Procedures 05

    Check Flight schedule 05

    Off-Airport Check-in Services 05

    Prohibited Baggage Items 05

    Excess Baggage 05

    Guidelines for Liquids, Aerosols and 05Gels in Hand-Carried Luggage

    Early Check-in with Airline Listing 06

    Cabin Baggage 07

    Clear Immigration 07

    Boarding Gate 07

    Applying for GST Refund 07

    SIA Flights 07

    Connecting Between 08

    Terminals

    Important

    Numbers

    Airport Police

    +65 6546 0000

    Fire Emergency

    +65 6541 2525

    Medical

    Emergency

    +65 6543 2223

    Information &Assistance

    +65 6595 6868

    Cover Location

    Lantern Feature Walls

    Terminal 1,

    Departure Check-in Hall

    Transit and Transfer 09

    Procedures

    Check-in Counters 09

    Recommended Transfer Experiences 09

    Traveller Essentials 10

    Hotels and Lounges 10

    Services 11

    Family 13

    Leisure 13

    Business 14

    Others 15

    Changi Experience 16

    Terminal 1 16

    Terminal 2 19

    Terminal 3 22

    Airport Highlights 26

    New service to Kalibo, Philippines 26

    Your best weekend getaway app 26

    iChangi HD iPad app 26

    All facilities and services featured in this

    Airport Guide are only available in the

    Departure Transit Lounge unless

    otherwise stated.

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    DFS

    ARRIVAL PROCEDURES

    Baggage

    Claim

    Information screensdisplay the baggageclaim belt number for

    each flight. Shouldyour baggage bemissing or damaged,please proceed to yourrespective airlines Lost

    and Found counter.

    Porter

    Service

    Upon checking in atthe Departure Hall,you can request for

    baggage assistancefrom your airline.Alternatively, you cancall the numbers belowupon arrival to arrange

    for porter assistance.

    PORTER SERVICES

    T1 : +65 9179 4836

    T2 : +65 9117 6311

    T3 : +65 8189 4310

    Singapore

    Airlines (SIA)

    Flights

    SIA operates from

    Terminals 2 and 3.The terminal at which

    SIA flights touch down

    will be confirmed 2hours prior to the

    estimated arrival time.Please refer to page 5

    for more informationon checking flightschedules.

    Money

    Changer

    All major currencies

    are accepted at the24-hour moneychangers, located at all3 terminals. Operatedby established banks,

    no commission willbe charged for foreignnote transactions.

    Hotel

    ReservationOur 24-hour Hotel

    Reservation Counterscan help you get aroom in your preferredhotel downtown.Payment (in S$ or by

    Visa, Mastercard orAMEX) for the firstnight is required uponconfirmation.

    HOTEL

    RESERVATIONS

    T1 : +65 6542 6966

    T2 : +65 6545 0318

    T3 : +65 6542 0442

    Duty FreeShopping

    Each traveller above 18 years of age who has spentmore than 48 hours outside Singapore immediatelybefore his/her arrival and not arriving from Malaysiais given duty-free allowance for liquor in the

    following quantities

    (i) 1 litre of spirits, 1 litre of wine and 1 litre ofbeer; or

    (ii) 2 litres of wine and 1 litre of beer; or(iii) 1 litre of wine and 2 litres of beer

    For liquor exceeding the above amounts, duty and Goods &

    Services Tax (GST) will be levied. There is no duty-free concession

    for cigarettes and tobacco products. For payment of duty and

    GST, please proceed to the Customs Tax Office or use the Tax

    Payment Kiosk at the Arrival Baggage Claim Hall.

    Changi Recommends

    Check out our pick of Singapores best deals andexperiences at Arrival Halls of Terminals 1, 2 and3 (Public Area). Purchase attraction tickets, SIM

    cards and other exciting experiences at exclusivediscounts for a memorable trip in Singapore.Alternatively, visit www.changirec.com.

    Duty Free Shopping

    Changi Recommends

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    ArrivalProcedures

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    GST

    TAX

    KIOSK

    Goods & Services Tax (GST) Relief on

    Imported Goods

    A 7% GST is levied on all goods imported intoSingapore. Visitors, tourists, returning citizens orpermanent residents of Singapore will be granted

    GST relief on new articles, souvenirs, gifts and foodpreparations (excluding intoxicating liquors andtobacco). Depending on the number of hours spentoutside of Singapore immediately before arrival, GSTrelief is granted up to the following values illustrated

    in the table below:

    Period away from

    Singapore

    Value

    of Goods

    48 hours or moreless than 48 hours

    S$600S$150

    For goods exceeding the amounts in the table, GST will be levied.

    GST Relief is not offered to work permit, employment, student,

    dependent or long-term pass holders and crew members.

    How to Enjoy Tax Free Shopping

    in Singapore

    As a tourist or visitor, you can enjoy tax refundson goods purchased under the Electronic TouristRefund Scheme (eTRS). Heres how you do it:

    When Shopping: Shop at stores displaying theTax Free Shopping, Premier Tax Free orTax Refund logos. Spend a minimum of $100at any one shop and obtain the original invoice/receipt and eTRS ticket from the store.

    For check-in items:Prior to checking-in the goods,please proceed to the eTRS self-help kiosk at theDeparture Check-in Hall (Public Area) to apply forGST refund.

    For hand-carry items:Please proceed to the eTRSself-help kiosk at the Departure Transit Loungeto apply for GST refund.

    You may be required to present the goods at theCustoms Inspection counter. Please be ready withyour purchased goods, original invoices/ receipts,boarding pass/ confirmed air ticket and eTRS tickets.

    Upon obtaining approval for the claim of GST

    Refund: If you have opted for cash refund, pleaseproceed to Central Refund Counter (at GST Refund -Departure Transit Lounge )* for collection of cash.

    *Please refer to the terminal maps (page 18, 21 or 25) for the counter locations.

    You are required to seek endorsement at the Customs Inspection

    Counter in the terminal where you will be checking in your

    goods or where your flight will be departing from. You must also

    depart with the goods on a flight within 12 hours after obtaining

    approval of your GST refund.

    Clearing

    Customs

    If you do not have any controlled, prohibited orrestricted items, or taxable/dutiable items exceedingyour GST relief/duty-free concession, proceed to

    the Green Channel. If in doubt, go through theRed Channel.

    Customs Tax

    Payment Kiosk

    On arrival, you can make a self-declaration on yourtaxable items, duty and GST payment through

    the Customs Tax Payment Kiosk. Simply key in therelevant information and the taxes due will becalculated. Please retain the receipt issued by thekiosk for checks when you exit the Arrival BaggageClaim Hall.

    Using the Customs Tax Payment Kiosk

    Have your items, passport, receipts, and creditcards (VISA / MasterCard) or NETS card ready andkey in the following information:

    Cigarettes:Quantity, Value

    Tobacco: Weight, Value

    Liquor in excess of duty-free concession:

    Volume, Alcoholic Strength, Value

    Imported goods (eg. new articles,

    souvenirs, gifts & food items): Value

    Central Refund Counter

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    GETTING TO THE CITY

    GETTING TO JOHOR BAHRU, MALAYSIA

    Visit the 24-hour Ground Transport Desk located in the Arrival Halls of Terminals 1, 2 & 3 for one-stopinformation and booking of various forms of transportation. Please refer to the table below or call the

    24-hour Service Hotline at +65 6241 3818 for more information.

    Types of Transport Charges Location Schedule

    AIRPORT SHUTTLE SERVICE,

    AIRPORT LIMOUSINE AND

    LARGE TAXI SERVICE

    Airport Shuttle:

    S$9* / Adult , S$6* / Child*To selected downtown hotels. Please check

    with counter staff for route information.

    4-seater Airport Limousine Service:

    S$55#/ trip7-seater Large Taxi Service:

    S$60#/ trip9-seater Mini-Bus Service:S$60#/ trip

    #Additional charges apply for additional stop/s.

    Arrival Hall,Terminals 1, 2 & 3

    24 hours

    CAR RENTAL

    T1 Avis: +65 6546 5081T2 Avis : +65 6542 8855

    T2 Hertz : +65 6542 5300

    T3 Avis : +65 6447 9011T3 Hertz : +65 6446 7211

    To be advised by specificcar rental company

    Arrival Hall,Terminals 1, 2 & 3

    7am - 11pm

    TAXI / CAB

    Travel in comfort and ease toany part of the island.

    Estimated fare to city(includes surcharges):

    S$27 - S$55

    Note:

    Electronic Road Pricing (ERP) and

    other surcharges apply.

    Arrival Hall,Terminals 1, 2 & 3

    24 hours

    TRAIN TO CITY

    Enjoy quick and easy access to all parts

    of the island. It will take under30 mins to reach the city.

    Approx. fare to city:

    S$2 - S$2.10

    (excludes S$1 refundable deposit for theStandard Ticket)

    MRT Station at

    Terminals 2 & 3

    5.31am - 12mn

    Mon - Sat

    5.59am - 12mn

    Sun & Public Holiday

    Note: Last train to the city

    leaves the airport at

    11.18pm daily

    BUS TO CITY

    Catch a comfortable yet affordable rideto town.

    Approx. fare to city:

    Below S$2

    Basement,

    Terminals 1, 2 & 3

    6am - 12mn daily

    Note: Last bus to the city

    leaves the airport at 12mn

    daily (Bus 36)

    CROSS BORDER COACH SERVICE

    Transtar Travel: +65 6297 9009

    S$7 / AdultS$3.50 / Child

    Coach Stands,Terminals 1, 2, 3

    7.15am - 11.15pm daily

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    GettingtotheCity

    GettingtoJohorBah

    ru,Mala

    ysia

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    100ml100ml

    100ml

    80ml

    70ml

    100ml

    90

    ml

    90ml

    200ml

    140ml

    180ml

    DEPARTURE PROCEDURES

    Via Wireless Application (WAP) - enabled

    mobile phones - Retrieve and reviewup-to-date flight information atwap.changiairport.com.sg

    Via PDA -Sign up for a free AvantGo account,install the software and download flightinformation up to 7 days in advance.

    Via TV Teletext -Broadcast on local TV stationsteletext pages

    Check Flight Schedule

    By phone - Call the 24-hour toll-free lineat 1800 542 4422 (local) or +65 6542 4422(from overseas)

    Via the Internet - Log on to changiairport.com

    Via iPhone and Android mobile phones -Download the free iChangi App, for real-timeinformation on flight times, departure gates,shopping and dining information.

    Via iPad - Download the new iChangi HD Appfor free and gain real-time access to flight details,shopping and terminal information

    Off-Airport

    Check-in Services

    Check-in from the comfort of your home, office or

    hotel via phone, fax or online. Collect your boardingpass and deposit your luggage at the check-incounter only 1 hour before departure. Pleasecontact your airline for more information.

    Prohibited

    Baggage Items

    Singapore has a strict policy on travellers bringingprohibited items onboard. You are strongly advisedto enquire with airline ground staff before checking-in if you are unsure about any items in your hand-carried baggage, to avoid unnecessary delays.

    ExcessBaggage

    Most airlines allow up to a maximum of 20kg/44lbsof baggage to be checked in. For excess baggage,you may choose to either air freight it as

    unaccompanied baggage or pay an excess fee.

    Guidelines for Liquids, Aerosols and

    Gels in Hand-Carried Luggage

    Liquids, aerosols and gels must be in containers

    with a maximum capacity of 100ml each.

    Containers must be placed in a 1-Iitre

    transparent re-sealable plastic bag.

    The re-sealable plastic bag must becompletely closed.

    One re-sealable plastic bag allowed per person.The re-sealable bag must be presentedseparately at the security screening point.

    Exemptions will be made for medication, babyfood and special dietary items.

    Liquor or other liquids, aerosols and gel products(more than 100ml) bought from overseas airportshave to be sealed in tamper-evident bags.

    To know more about the LAGs guidelines, please approachour information counters.

    1litreDO NOT OVERPACK

    DO NOT PACK CONTAINERS

    EXCEEDING 100ML

    max

    100ml

    max

    100ml

    max 100ml

    max100ml

    max 100ml

    max 100ml

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    Early Check-in

    Check-in opens 2 hours prior to flight departure time for most airlines. The airlines listed in the table belowshows the early check-in schedules. Please refer to the flight information screens in Departure Check-in Hall

    (Level 2) for your check-in row number.

    TERMINAL 1

    AIRLINES 2LETTER CODE CHECK-IN ROW OPERATING HOURS

    Air Asia AK 14 0800hrs - 2000hrs

    Air China CA 4 24hrs before departure

    Air France AF 1 1830hrs - 2000H

    Air Niugini PX 4 1900hrs - 2130hrs(Mon/Wed/Thurs/Sat)

    Bangkok Airways PG 12 1330hrs - 1730hrs

    British Airways BA 4 1000hrs - 1500hrs

    Cathay Pacific Airways CX 9 1830hrs - 2200hrs

    China Southern Airlines CZ 4 24hrs before departure

    Emirates EK 2 1430hrs - 1930hrs

    EVA Air BR 4 12hrs before departure

    KLM-Royal Dutch Airlines KL 12

    2030hrs - 2130hrs1230hrs - 1330hrs

    Myanmar Airways 8M 4 8hrs before departure

    Qantas Airways QF 4 1000hrs - 1500hrs

    Thai Airways TG 4 6hrs before departure

    Xiamen Airlines MF 4 24hrs before departure

    Finnair AY 11 1830hrs - 2250hrs

    Jetstar Asia Airways/ Valuair 3K/ VF 8 0600hrs - 2100hrs

    TERMINAL 2

    AIRLINES 2LETTER CODE CHECK-IN ROW OPERATING HOURS

    All Nippon Airways NH 6 1600hrs - 1845hrs

    Asiana Airlines OZ 6 1600hrs - 1950hrs

    Etihad Airways EY 6 1600hrs - 2030hrs

    Korean Air KE 6 1600hrs - 2130hrs

    Lufthansa German Airlines LH 6 1600hrs - 2000hrs

    Scoot TZ 10 1200hrs - 2200hrs

    Silk Air MI 4 0400hrs - 2130hrs(up to 48 hours before flight departure)

    Singapore Airlines (First/Business) SQ 1 0400hrs - 0150hrs(up to 48 hours before flight departure)

    Singapore Airlines (Economy) SQ 2 0400hrs - 0150hrs(up to 48 hours before flight departure)

    SWISS LX 6 1600hrs - 2000hrs

    Tiger Airways TR 11 0400hrs - 2359hrs

    TERMINAL 3

    AIRLINES 2LETTER CODE CHECK-IN ROW OPERATING HOURS

    China Eastern Airlines MU 5 0300hrs - 2000hrs

    Garuda Indonesia GA 1 0500hrs - 0735hrs

    Jet Airways 9W 8 1400hrs - 2000hrs(For 9W11 and 9W17 only)

    Saudi Arabian Airlines SV 8 1100hrs - 1400hrs(Mon, Wed and Sat)

    Singapore Airlines SQ 3 (Economy)

    6 (Business Class)

    Up to 48 hours before flight departure(First Class check-in lounge also availablefrom 0530hrs - 0200hrs)

    0430hrs - 0200hrs

    The above information is subjected to changes without prior notification. Passengers are advised to check

    with the respective airlines for more information on all early, off-airport and group check-in services.

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    DepartureProcedures

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    Cabin

    Baggage

    For most airlines, Economy Class passengers maybring on board one piece of hand baggage thatis not heavier than 7kg/16lbs and not larger than

    115cm/46in. Cabin baggage will be screenedbefore boarding. Please refer to onsite displays andprevailing airport security restrictions on permissibleitems in cabin baggage. If in doubt, contact theairline ground staff for assistance.

    Clear

    Immigration

    Have your passport and boarding pass handy as youclear immigration into the Departure Transit Lounge.

    Please be reminded to check that your name hasbeen printed accurately on your boarding pass.

    Boarding

    Gate

    Please arrive at your Boarding Gate at least30 minutes before flight departure.

    Applying for

    GST Refund

    Please refer to page 3 for information on

    GST refund.

    Air India AI

    Air India Express IX

    All Nippon Airways NH

    Asiana Airlines OZ

    Berjaya Air J8

    Cebu Pacific Air 5J

    Etihad Airways EY

    Firefly FY

    Hainan Airlines HU

    IndiGo 6E

    Korean Air KE

    Lao Airlines QVLufthansa German LHAirlines

    Malaysia Airlines MH

    China Eastern MUAirlines

    Garuda Indonesia GA

    Jet Airways 9W

    Qatar Airways QR

    Saudi Arabian SVAirlines

    All other airlines operate from Terminal 1.

    Visit changiairport.com for the latest listings.

    Singapore Airlines (SIA) operates from

    Terminal 2 and Terminal 3

    The departure terminal of your SIA flight

    depends on the destination and region thatyou are travelling to.

    For easy reference, your flight departure terminaldetails are also indicated on your SIA ticket andboarding pass.

    Mandala Airlines RI

    PAL Express 2P

    Philippine Airlines PR

    Royal Brunei Airlines BI

    Scoot TZ

    SilkAir MI

    Singapore Airlines SQ

    Southeast DG

    Asian Airlines

    Sriwijaya Air SJ

    SWISS LX

    Tiger Airways TR

    TransAsia Airways GE

    Vietjet Air VJcommencing July 2013

    Sichuan Airlines 3U

    Singapore Airlines SQ

    SriLankan Airlines UL

    Transaero Airlines UN

    United Airlines UA

    Vietnam Airlines VN

    Airlines at Terminal 2

    Airlines at Terminal 3

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    A1 - A8 B1 - B4

    A9A15

    A16A20

    A21

    F60 F50

    F30 E1

    E4

    F40

    F42

    F37

    F33

    E20 E28 D40

    E10

    E12

    E8

    D30 D34

    D38

    D49

    D46

    B5 B10 C1 C20 C23

    C26

    C19

    C15C10

    2

    mins 9 mins 11 mins 9 mins

    1 min 4 mins

    6

    m

    ins

    3

    min

    s

    4 mins1 min8 mins8 mins8 mins

    4mins 4m

    ins

    3min

    s

    3min

    s3mins

    B

    D

    C

    EF

    A

    Terminal 1

    Terminal 3

    Terminal 2

    Transfer Lounge Walking TimeSkytrain

    CONNECTING BETWEEN TERMINALS

    Transit AreaTravel between Terminals 1, 2 and 3 via the Skytrain*.

    During non-operational hours, travellers are advisedto use the travellators.

    Public Area

    Travel between Terminals 1, 2 and 3 via the Skytrain*.During non-operational hours, hop onto the freeshuttle bus to travel between terminals. Shuttle buspick-up/drop-off points are indicated in the table.

    Skytrain

    Shuttle Bus Pick-up or Drop-off Points

    Terminal Level Door

    Terminal 1 2 5

    Terminal 2 2 1

    Terminal 3 2 8

    * Both Transit and Public access Skytrains operate daily from 5am to 2.30am. The ride takes no more than two minutes and is

    free of charge.

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    ConnectingBetweenTerminals

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    TRANSIT AND TRANSFER PROCEDURES

    Connecting Flight: WITH A BOARDING PASS

    Check your flight number at the Flight Information Displays for the departuregate and time. Proceed to the terminal where your next flight will depart. Please

    arrive at your departure gate at least 30 minutes before the departure time.

    Connecting Flight: WITHOUT A BOARDING PASS

    Please proceed to the respective locations indicated in the table below for

    your check-in:

    Airlines Check-in at

    Jetstar Airways International

    Jetstar Asia Airways

    (For transfer passengers on AirFrance, KLM-Royal Dutch

    Airlines, Qantas Airways)

    Qantas Airways

    Valuair

    Transfer C, Terminal 1

    Air France

    Bangkok Airways

    Cathay Pacific

    China Airlines

    Delta Airlines

    DrukAir

    (For transfer passengers on Asiana

    Airlines, Thai Airways International)

    Transfer D, Terminal 1

    Air China

    Air Niugini

    Biman Bangladesh Airlines

    British Airways

    China Southern Airlines

    EmiratesEVA Airways

    Finnair

    Japan Airlines

    KLM-Royal Dutch Airlines

    Myanmar Airways International

    Thai Airways International

    Turkish AirlinesXiamen Airlines

    Transfer C or D, Terminal 1

    Air India

    All Nippon Airways

    Asiana Airlines

    Etihad Airways

    Korean AirLao Airlines

    Lufthansa German Airlines

    Malaysia Airlines

    Philippine Airlines

    Royal Brunei Airlines

    Scoot

    (For passengers on Scoot Thru)

    SWISSTiger Airways

    (For passengers on Tiger Connect)

    TransAsia Airways

    Transfer E, Terminal 2

    SilkAir

    Singapore AirlinesTransfer E or F, Terminal 2

    Qatar Airways Transfer A, Terminal 3

    China Eastern Airlines

    Jet AirwaysUnited Airlines

    Transfer B, Terminal 3

    Garuda Indonesia Airways

    Saudi Arabian Airlines

    Singapore Airlines

    SriLankan Airlines

    Transaero Airlines

    Vietnam Airlines

    Transfer A or B, Terminal 3

    Air Asia

    Indonesia AirAsiaJetstar Asia

    Lion Air

    Thai AirAsia * Departure Check-In Hall, Terminal 1

    Air India Express

    Cebu Pacific Air

    Firefly

    Scoot Airlines

    (for passengers who did not

    purchase Scoot Thru)

    Tiger Airways

    (for passengers with connections

    of 8 hours or longer and did not

    purchase Tiger Connect)* Departure Check-In Hall, Terminal 2

    * Transfer passengers connecting to these airlines must clear Arrival Immigration, collect your baggage (if any) and clear

    Customs before checking-in at the respective terminal. Passengers are reminded to ensure that they have the necessary travel

    docmuents and visas to clear Arrival Immigration into Singapore. Liquor or other liquids, aerosols and gel products (more than

    100ml) bought from overseas airport have to be sealed in tamper-evident bags. For more information, please approach our

    Information Counters.

    Recommended

    Transfer Experiences

    If you have 5 hours ormore to your connectingflight, immerse yourselfin the local culture bygoing on one of the free2-hour city tours!#

    Heritage Tour

    (4 times daily, tours

    begin at 9am, 11.30am,

    2.30pm, 4pm)

    Visit iconic Singaporelandmarks such asMerlion Park, the ColonialDistrict at the Padang,Chinatown and Little

    India, experiencing therich multi-racial cultureof this island-state.

    City Lights Tour

    (Once daily, tour begins

    at 6.30pm)

    Admire the citys skylinefirst hand with thisexciting night tourthat brings you on apanoramic tour of theSingapore Flyer, MarinaBay Sands, Gardens bythe Bay and the historicalRaffles Hotel.

    #

    Register at the Singapore Tourbooth located at Terminals 2 and 3,

    Level 2 Departure Transit Lounge,

    if you have at least 5 hours to your

    next flight. This tour is brought

    to you by Changi Airport and

    Singapore Airlines.

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    TRAVELLER ESSENTIALSHotels and Lounges

    Airport Hotel

    Transit Hotel

    Airport Hotel

    Beside Terminal 3, Public AreaLocated just beside Changi Airport Terminal 3, Crowne PlazaChangi Airport offers a haven for travellers just minutes afterthey step off the plane. Comprising of 320 spacious guest rooms,

    including 27 luxurious suites, each soundproofed and thoughtfullydesigned to give you everything you need for work and for play.

    Two restaurants, a bar and a lobby lounge offer a cosmopolitandining experience thats sure to delight. With eight meetingrooms, a business centre, Club Lounge, swimming pool and gym,

    Crowne Plaza Changi Airport is trulyThe Place To Meet.

    For more information or to make a reservation, please call:+65 6823 5301 or visitwww.crowneplaza.com/singapore

    Transit Hotel

    Terminals 1, 2 & 3, Departure Transit Lounge

    Catch a wink after a long flight at the Ambassador Transit Hotel.Enjoy a leisurely swim at the rooftop pool or have a pumpingworkout at no extra charge.

    For more information or to make a reservation, please call:Terminal 1: +65 6542 5538

    Terminal 2: +65 6542 8122Terminal 3: +65 6507 9788

    or visitwww.harilelahospitality.com

    Transit Lounges

    Terminals 1, 2 & 3, Departure TransitLounge, Level 3

    The Ambassador Transit Loungereadily meets your work needs witha range of office services, leaving

    you with time to go for a swift gymworkout, or take a nap before yournext flight.

    For more information, please call+65 6507 9788 or visit

    www.harilelahospitality.com

    Terminal 1, Departure Transit

    Lounge, Level 3

    The Rainforest Lounge brings thetranquility of nature to you, as youunwind amidst lush greenery whileadmiring planes taking off.

    For more information, please call

    +65 6541 8518or visit www.affinity.sats.com.sg/

    services-a-facilities/rainforest-

    lounge.html

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    TravellerEssentials

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    TRAVELLER ESSENTIALS

    Changi Airport offers a myriad of facilities andservices that cater to all types of passengers,enhancing your travel experience with ease.

    Fly-Cruise

    Terminal 3, Arrival Hall

    Enjoy a seamless and convenient transferexperience when you arrive at Changi Airport andsubsequently embark on your cruise ship. Simplycheck-in your baggage up to 48 hours prior to

    your cruise departure at the Fly-Cruise Counterand your baggage will be delivered directly toyour cruise cabin.

    Passenger Meeting Services

    Terminals 1, 2 & 3, Public Area

    Use our Passenger Meeting Services to meet and

    escort VIPs, guests and friends through normalclearance on your behalf. For more information,please call:

    Terminal 1 : +65 6546 8168Terminal 2 : +65 6542 2848

    Terminal 3 : +65 6247 5477

    Lost and Found

    Terminals 1, 2 & 3, Public Area

    Approach our Customer Service Officers if youhave lost or found something. To make a report

    for misplaced items:

    Lost and Found hotline: +65 6595 6868

    For lost baggage or items left on the plane, pleasecontact the airline directly.

    Left Baggage

    Terminals 1, 2 & 3, Departure Transit Lounge and

    Public Area

    To have your luggage looked after while you shopor if you need to leave the airport, you can visit

    our Left Baggage Counters. This payable service isavailable 24 hours daily.

    Medical Services & Pharmacies

    Terminal 1, Departure Transit Lounge

    Terminals 2 & 3, Departure Transit Lounge and

    Public Area

    If you require medical assistance or are in need of apharmacy to meet your prescription needs while atChangi Airport, you may visit any of the

    Airport Clinics.

    For more information, please call:

    Terminal 1:

    +65 6543 1113 (Departure Transit Lounge)

    Operates 24 hours daily

    Terminal 2:

    +65 6546 3815 (Departure Transit Lounge)

    Operates from 6am to 12mn daily

    +65 6543 1118 (Public Area)Operates from 8.30am to 5.30pm daily

    Terminal 3:

    +65 6241 8333 (Departure Transit Lounge)

    Operates from 6am to 12mn daily

    +65 6241 8818 (Public Area)

    Operates 24 hours daily

    In case of emergency, you can contact the

    Airport Clinics Emergency Hotline at

    +65 6543 2223

    Left Baggage

    Services

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    Speedpost

    Post Office

    Telecommunications ServicesTerminals 1, 2 & 3, Departure Transit Lounge

    All local calls made within the Departure Transit Lounges are FREE.Overseas phone calls, however, are chargeable through overseasphone cards, available for purchase at all 7-Eleven and Cheersconvenience stores.

    Postal Services Speedpost@Changi Service

    Terminals 1, 2 & 3, Departure Transit Lounge

    28 self-service Speedpost@Changi kiosks are set up near

    gate hold rooms across Terminals 1, 2 and 3 for departingpassengers to courier hand-carried items that are disallowedonboard the aircraft.

    This could be due to security restrictions or non-compliance with

    Liquids, Aerosols and Gels (LAGs) guidelines; for example SwissArmy knives, skincare products and cosmetics, etc.

    This service is available to more than 220 countries and territoriesaround the world. Terms and charges apply.

    Speedpost Hotline:+65 6222 5777

    Post Office

    Terminal 2, Public Area

    Visit the SingPost office for a full range of postal services.

    For more information, please call+65 6542 7899Operates from 8am to 9.30pm daily

    Post Boxes

    Terminals 1 & 3, Departure Check-in Hall

    Drop your mail into the SingPost boxes conveniently locatedaround the airport.

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    TRAVELLER ESSENTIALS

    Family Zone

    Leisure

    TV & Entertainment Lounges

    Terminals 1, 2 & 3, Departure Transit Lounge

    Catch the latest in sports, entertainment and newson TV in a comfortable enviroment.

    Free WiFi

    Terminals 1, 2 & 3, Departure Transit Lounge andPublic Area

    Surf the web with free wireless access airport-wide.

    Free Internet Access

    Terminals 1, 2 & 3, Departure Transit Lounge

    Staying connected is easy at Changi Airport with550 Internet stations available 24 hours throughout

    the airport. Alternatively, you can also log in withour free Internet work stations via your laptop.

    Family

    Childrens Play Area

    Terminals 1, 2 & 3,

    Departure Transit Lounge

    Just the place to let the kids run around and havesome fun while you take a breather.

    Family Zone

    Terminal 2, Departure Transit Lounge

    The Family Zone is complete with diaper changing

    counters, nursing rooms, play areas and cartoonchannels on TV for the little ones.

    Baby Care Room

    Terminals 1, 2 & 3, Departure Transit Lounge

    For parents with babies, there are nursing roomsconveniently located throughout Changi Airport. All

    rooms are equipped with a hot water dispenser anddiaper changing counters.

    Baby Care Room

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    iConnect Kiosk

    TV & Entertainment Lounges

    Free Internet Access

    Spa, Massages & Foot Reflexology

    Feeling a little stiff after a long flight and in need

    of some pampering? Why not indulge in a relaxingand rejuvenating spa, massage or foot reflexologysession at the following:

    The Fish Spa & Reflexology Terminal 1

    The Ultimate Spa Terminal 2

    TranSpa Terminal 2My Foot Reflexology Terminal 3

    Business

    Business Centres

    Terminals 1, 2 & 3, Departure Transit Lounge

    Business facilities and services such as computer

    access, mailing of documents, 24-hour photocopyingand faxing are available at the Transit Hotels,Ambassador Transit Lounge, Plaza Premium Lounge

    and Rainforest Lounge.

    iConnect Kiosk

    Terminal 2, Departure Transit Lounge

    Complete with Bloomberg terminals, Bloomberg

    TV screens, Internet kiosks and laptop access points,business travellers and tech-savvy passengers havemore options for checking up-to-the-minute newsupdates or accessing emails with greater privacyand comfort in this lounge.

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    TRAVELLER ESSENTIALS

    Others

    Shower Facilities

    Terminals 1, 2 & 3, Departure Transit Lounge

    Refresh yourself with a warm shower at any of the lounges ortransit hotels in all three terminals. Towels and toiletries areprovided for free at most locations.

    Powder Room

    Terminals 1 & 3, Departure Transit LoungeFeel like a princess in this spacious yet cozy, all-in-one dressingroom that also comprises of a make-up area and restroom.With large mirrors and comfortable sofas, it is a place for ladiesto doll up before their flight.

    Prayer Room

    Terminals 1, 2 & 3, Departure Transit Lounge

    For a quiet devotional moment, make your way to our

    Prayer Room for quiet respite and reflection.

    Special Needs

    Terminals 1, 2 & 3, Departure Transit Lounge and Public Area

    Ramps, user-friendly lifts and special toilets are available to caterto the needs of the elderly and physically challenged. ChangiAirport has a number of wheelchairs and strollers available to

    passengers on a complimentary basis from the Information andCustomer Service Counters.

    Wheelchairs are also available for rent at the airport at $15 per

    hour from any of the medical centres in Changi Airport.

    Laundry Services

    Terminals 2 & 3, Public Area

    Enjoy the convenience of professional laundry services atthe airport.

    For more information, please call:

    Terminal 2: +65 6546 7654

    Terminal 3: +65 6241 7477

    Free Rest Areas

    Terminals 1, 2 & 3,Departure Transit Lounge

    Lay back and catch a nap or read a

    book in specially designed snoozechairs located in some of the quietestspots around Changi Airport.

    Smoking Areas

    Terminals 1, 2 & 3,

    Departure Transit Lounge

    If you wish to smoke, you can makeyour way to any of the airportsdesignated indoor and outdoorSmoking Areas.

    Powder Room

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    TERMINALONE

    Kinetic Rain Sculpture (Public area)

    Dancing through the air with precisely choreographed motion,the fluid movement of these 1,216 copper raindrops create a fondmemory of light. Controlled by motors located in the ceiling, thisdynamic sculpture morphs into 16 different shapes such as anairplane, hot air balloon or dragon, within a 15-minute segment.

    Cactus Garden

    This award-winning garden showcases over 40 species of cacti andsucculents from Africa and the Americas. Have an other worldly

    experience in this forest of surreal plants like the Golden Barrels,Oldman Cactus and the towering Prickly-Pear.

    CHANGI EXPERIENCE AT T1

    Changis first terminal, reimagined and reinvented

    for an urban tropical experience.

    Scan this QR code to view the Kinetic Rain video

    1

    2

    Kinetic Rain Sculpture

    Cactus Garden

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    Lily Pad Garden (West Outdoor Deck)

    4

    5

    Rooftop Swimming Pool

    Lily Pad Garden (West Outdoor Deck)

    Featuring circular roof shelters, this is possibly thebreeziest garden in the airport with its strategicallyplaced electric fans. Each lily pad structure isactually a water catchment, channelingrainwater for reuse.

    Structural Tree Garden (East Outdoor Deck)

    Enjoy a quiet stroll amongst the lush greenery in thisgarden while enjoying the fresh air and watching

    the planes take-off or land, complete the experiencewith a sun-dappled welcome by day, and a soothingambience by night.

    Rooftop Swimming Pool

    Take a dip in this Balinese-themed rooftop pool andsoak up some sun while waiting to catch your nextflight. Be pampered further by allowing your stressto be kneaded away by the therapeutic jets ofthe Jacuzzi(charges apply).

    Social Tree

    The Social Tree is a nine-metre tall interactive

    structure with eight surrounding kiosks that willenable travellers to post their photos or video onthe Tree. Travellers can check-in, leave a photo orvideo recording of themselves and retrieve them indecades to come.

    3

    6

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    To T2

    PremierCheck-In

    Row1, 2

    Row3, 4

    Row Row Row5, 6 7, 8 9, 10

    Row11, 12

    Row13, 14

    Entrance 2Entrance 1

    (Level 1) (Level 1) (Level 1) (Level 1)

    Entrance 3 Entrance 4 Entrance 5

    To T3

    Kinetic RainSculpture

    Kinetic RainSculpture

    Departure Check-in Hall (Public Area, Level 3)

    1

    1 Kinetic Rain Sculpture

    2 Cactus Garden 6 Social Tree

    3Lily Pad Garden(West Outdoor Deck)

    4Structural Tree Garden(East Outdoor Deck)

    Departure Transit Lounge (Level 3)

    Departure Transit Lounge (Level 2)

    Departure Check-in Hall (Public Area, Level 2)

    Dining

    Shopping

    Rainforest Loungeby SATS

    EmiratesLounge

    MezzanineLevel

    Qantas & BritishAirways FirstClass Lounge

    SATSPremier Lounge

    Thai Airways RoyalSilk Lounge

    Qantas & BritishAirways Business Lounge

    SATS PremierLounge

    Sky View Lounge

    Gym

    BusinessCenter

    Departure Immigration

    Central Piazza

    Transfer

    Gates

    Gates

    Gates

    To T3

    Gates

    GatesTransfer

    To T2Gates

    Gates

    3 4

    6

    2 5

    Public Phone

    Smoking Area

    Spa & LoungeGST Refund

    TV Lounge

    Unaccompanied

    Baggage / Left

    Baggage

    Rest Area

    Shower

    Skytrain Train to City

    Taxi Queue

    Toilets

    Transit Hotel

    Transit Lounge

    Free Internet

    Lifts

    Automated Teller

    Machines (ATM)Postal

    Gates

    Money Changer

    Baby Care Room Laptop Access

    Immigration

    Information

    Gym & LoungeClinic

    Movie Theatre

    Free Singapore

    Tour

    Car Park

    Prayer Room

    Online Retail

    Collection

    Centre

    5 Rooftop Swimming Pool

    Playground

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    TERMINALTWO

    CHANGI EXPERIENCE AT T2

    Terminal 2 offers comfort and convenience

    to ease the weary traveller.

    Entertainment Deck

    Get busy with a full gaming

    experience right here in ChangiAirport. Whether youre up for battlingyour friends in an action-packed

    Playstation game or in an Xbox Kinectdance showdown, this one-stop

    centre for fun and games will keepany kid-at-heart amused for hours.For travelling movie buffs, look outfor the Movie Theatre!

    Xperience Zone

    The Xperience Zone is a digital experience where you can pit your gaming skills at the Multi TouchEntertainment screen or catch the latest sports events on large screen in the comfort of cushioned seats.

    Let your creativity run free with the interactive e-Postcard booth, where you can snap your own self-portrait,adding in uniquely Singaporean icons, and share them with your loved ones via email.

    Entertainment Deck

    Xperience Zone

    1

    2

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    Sunflower Garden

    Its a sunflower garden by day and a light-themedgarden party by night! Be awed by the firefly lights,displaying an effect of fireflies in the garden, take a

    stroll through the illuminated bamboo walkthroughand admire the bamboo-cast structures along the

    pathway, and rest on one of the award-winningAura Seating System, aesthetically pleasing andstructurally innovative curvy chairs designed forultimate comfort.

    Orchid Garden

    The Orchid Garden features an array of the bestand brightest orchids and their hybrids, displayedin a natural setting of rocks or cascading from aged

    driftwood in a lush tropical landscape of toweringFoxtail Palms and unique foliage plants. The gardenalso features a changing exhibit of rare orchids andseasonal display of Singapores National Flower - theVanda Miss Joaquim and Changi Airports very own -

    the Dendrobium Changi Airport.

    Peranakan Exhibition & Porcelain Of

    Asia Exhibition

    Immerse yourself in the rich artistry of the Peranakanheritage and the beauty of ancient Asian ceramicswith this joint collaborative between Changi Airport,the Peranakan Museum and the Asian CivilizationsMuseum.

    Peranakan is a unique blend of Malay and Chineseculture from the people of the Straits of Malacca.

    They have played a significant role in the history ofSingapore as a multi-racial community, evident intheir lifestyle and cuisine.

    The Porcelain of Asia exhibition explores the ceramic

    arts of cultures spanning from Pakistan to Indonesia.Replicas of these iconic containers are on display for

    your viewing pleasure.

    Orchid Garden

    Sunflower Garden

    3

    4

    5

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    TERMINALTHREE

    Butterfly Garden

    The worlds first Butterfly Garden in an airport is designed as a tropical butterfly habitat with a profusionof flowering plants, lush greenery and a 6-metre grotto waterfall. See various butterfly species during thedifferent seasons of the year.

    Visit the educational corners within the garden to gain a deeper understanding on butterflies. Individual

    enclosures enable you to witness the breeding and feeding of butterflies at close range. Be amazed by thetransformation of a butterfly from pupae till before they take their first flight at the Emergence Enclosure!

    The garden is also home to a collection of 200 carnivorous or insectivorous plants from about 30 species ofNepenthes - tropical pitcher plants from Southeast Asia, including Singapore. These plants have adapted

    to growing in nutrient-poor soils by evolving ways of trapping and feeding on insects and small animals toobtain nutrients.

    CHANGI EXPERIENCE AT T3

    Currently the biggest terminal at Changi Airport,

    Terminal 3 is a green terminal with naturalskylighting and gardens.

    Butterfly Garden

    1

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    Movie Theatre

    For travelling movie buffs, this is your chance to

    catch up on the latest blockbuster DVD releases!

    Sit back and relax as you watch your favourite moviein comfort.

    Aviation Gallery (Public Area)

    Ever wondered how in-flight meals are preparedor if pets are allowed to fly with their owners?Do you want to know how Changi Airport keepsbirds from roosting in the airport? Find the answers

    at the highly informative Aviation Gallery locatedon level 4, Public Area.

    The T3 Aviation Gallery also features 2 displaycases that feature model airplanes that have flownthrough Changi Airport. You can see how an A380look like up-close and find out interesting facts,

    such as which commercial airliner plane is capableof reaching supersonic speed.

    The Slide@T3 (Public Area)

    Get your adrenaline rushing at the worlds tallestslide inside an airport! Shriek your way down the12-metre (or 4 storeys) high slide while reaching topspeeds of up to 6 metres per second!

    Koi Pond (Next to Butterfly Garden)

    Revel in the graceful movements of these majestickoi fish as they swim along the cool streams of the

    pond, while admiring the rich foliage all around.

    Koi Pond

    Movie Theatre

    Changi Aviation Gallery

    2

    3

    4

    The Slide @ T3

    5

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    3 Aviation Gallery

    4 The Slide @ T3

    Row 2, 3Row 1 Row 4, 5 Row 8, 9 Row 10, 11

    To T1 & T2

    Row 6, 7

    Train to City

    SATS Customer ServiceTicketing Office

    Entrance 1 Entrance 2 Entrance 3 Entrance 4 Entrance 5 Entrance 6 Entrance 7 Entrance 8

    PassengerMeetingService

    Train to City

    Escalatorto Skytrain

    Taxi Queue Taxi Queue

    BAGGAGE CLAIM

    PUBLIC AREA

    OutdoorSeats

    HotelReservation

    Car Rental &Limousine

    Belt 41 Belt 42 Belt 43 Belt 44 Belt Belt 46 Belt 47 Belt 4845

    SingaporeVisitorsCenter

    4

    Departure Check-in Hall (Public Area, Level 3 & 4)

    Departure Check-in Hall (Public Area, Level 2)

    Arrival Hall (Public Area, Level 1)

    Dining

    Shopping

    3

    Public Phone

    Smoking Area

    Spa & LoungeGST Refund

    TV Lounge

    Unaccompanied

    Baggage / Left

    Baggage

    Rest Area

    Shower

    Skytrain Train to City

    Taxi Queue

    Toilets

    Transit Hotel

    Transit Lounge

    Free Internet

    Lifts

    Automated Teller

    Machines (ATM)Postal

    Gates

    Money Changer

    Baby Care Room Laptop Access

    Immigration

    Information

    Gym & LoungeClinic

    Movie Theatre

    Free Singapore

    Tour

    Car Park

    Prayer Room

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    Departure Immigration

    Main Event Area Gates

    Gates

    WoodblockRub

    Transfer B

    To T1&T2To T2

    To

    Gates

    Gates

    Transfer

    SIA Silver KrisLounge

    SIA KrisFlyerGold Lounge

    DBS AsiaTreasures

    CIP Lounge

    SATSPremier Lounge

    SnoozeLounge

    dnataLounge

    1 Butterfly Garden 4 The Slide @ T3

    2 Movie Theatre 5 Koi Pond

    21

    15

    Basement 2 (Public Area)

    Departure Transit Lounge (Level 3)

    Departure Transit Lounge (Level 2)

    Dining

    Shopping

    Public Phone

    Smoking Area

    Spa & LoungeGST Refund

    TV Lounge

    Unaccompanied

    Baggage / Left

    Baggage

    Rest Area

    Shower

    Skytrain Train to City

    Taxi Queue

    Toilets

    Transit Hotel

    Transit Lounge

    Free Internet

    Lifts

    Automated Teller

    Machines (ATM)Postal

    Gates

    Money Changer

    Baby Care Room Laptop Access

    Immigration

    Information

    Gym & LoungeClinic

    Movie Theatre

    Free Singapore

    Tour

    Car Park

    Prayer Room

    Car Park 3B

    Train to City

    Centre

    Car Park 3AWoodblock Rub

    Bus to City

    4

    Online Retail

    Collection

    Centre

    Playground

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    AIRPORT HIGHLIGHTS

    Shop & Dine Guides

    Find the best buys andbites in Changi Airport

    with both the Shop &Dine Public andTransit guides.

    Your best weekend

    getaway app

    Need a weekend getaway but notsure where to go? Check out ourquick guides to over 30 cities - allunder 5 hours away from Singapore!

    The Weekend Escapades App is free,and now available on both iPhoneand Android mobile phones. Visitviasingapore.com to find out more.

    iChangi HD iPad AppUpdated & Improved!

    Get the new iChangi HD App for theiPad now! With real-time access toflight details, terminal maps and yourguide to the best shopping deals andmeals in Changi Airport!

    Free to download from the iTunes

    App store.

    New service to Kalibo, Philippines

    Southeast Asian Airlines (SEAir) brings you closer to the white sandy beaches of the

    Boracay with 3x weekly services between Kalibo and Singapore from18 July 2013. SEAir operates from Terminal 2.

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    FREE TO ENJOY

    Complimentary services at Changi Airports Transit Areas

    Surf the Internet with over 550 Internet stationsand WiFiaccess airport-wide

    Watch movies at the Movie Theatresin Terminals 2 and 3

    Enjoy Xbox 360, Playstation 3, MTV booths and LAN Gamingat the Entertainment Deckat Terminal 2

    Keep yourself updated on worldwide news and sports at theTV & Entertainment Lounges

    Relax at Foot and Calf Massage Stations

    Take a stroll in the various themed gardens

    Make your own art pieces at the Art Interactive Zones

    Makelocal telephone calls

    Let the kids have some fun at the Childrens Play Area

    Enjoy a 2-hour Singapore Tour(if you have at least 5 hours

    to your next flight). Please register at the Singapore Tourbooths in Terminals 2 and 3, Level 2

    While every effort has been made to ensure that the information in this brochure is accurate at the time of print (June 2013), Changi Airport

    Group (Singapore) Pte. Ltd. shall not be held liable for any dissatisfaction, damages, loss, injury or inconvenience arising from the contents of

    Stay Connected with Changi

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