The year draws to a close and all the chal-lenges and work-intensive weeks the year 2011 brought with it seem to be far away. The question of whether it has been more strenuous than usual, is moot. The success in 2011 speaks for itself: sales records in Austria and the Czech Republic, a strength-ened team and a very positive feedback from our partners that appreciate our activi-ties around TOSHIBA air conditioning and reward them with loyalty!

Even the smaller republics like Montenegro, Bosnia and Herzegovina or Macedonia have achieved good results this year, which gives us confi dence for the next year.

Next year we will also concentrate on our strengths and practice “easy doing busi-ness” with you, because just the directness, clarity and simplicity, with which we do our business, is rewarded every day.

Focus on Your strengths, ignore all the nega-tive media coverage and fi ght again also in 2012 with us, with TOSHIBA!

In this sense I wish You, Your family and employees a wonderful Christ-mas time and the very best for 2012.

JürgenUnterrainer

EDITORIAL

CASTLE RABENSTEIN – an amazing reference for monovalent heating withair-to-air heat pumps

Within the last few years, the nearly 900 year old castle has been rebuilt into a modern meeting point for conferences and events. The historic

building is heated by a TOSHIBA VRF system as it has crystallized to be the perfect solution from the ecological and economic point of view.

Thus the Castle Rabenstein, as Europe’s largest air-to-air heat pump system in historical buildings, will for sure play a leading role in the heating of such kind of buildings in the future.

The fi nal report of the project “New4Old” European Re-newable Energy Council’s informs about 18.000 castles in Europe either having no heating system or changing better to a more energy-effi cient one.

A study by the technical offi ce of Bernhard Hammer GmbH shows imposingly that the costs of acquisition but also the current operation costs are signifi cant below comparable heating alternatives. In addition, the installa-tion of air-to-air heat pumps is far gentler to the building substance than in comparison to other technologies.

To be in the position to deliver also a science-based verifi cation regarding the effi ciency of heat pump sys-

tems, there has been launched a monitoring, accom-panied, reviewed and evaluated by the Technical Uni-versity Graz. For this purpose, also the CI Hochegger Research Foundation for innovative energy systems, as a cooperation partner of the Graz University of Tech-nology, was established. There is no question that the Castle Rabenstein represents an extraordinary reference for monovalent heating and that skeptics can be con-vinced simply of the effi ciency of a TOSHIBA VRF system by facts and fi gures.

More and more TOSHIBA partners use the opportunity to visit this impressive reference with clients, architects and key accounts. Perhaps it is also a topic for you in the near future?

THE WORLD OF

A I R C O N D I T I O N I N G ■ Monovalent Heating with

Air-to-Air Heat Pumps

■ Editorial

■ Interesting

ARRIVAL OF NEW ESTIA FOLDERTRAININGS IN GRAZ & UK

■ ESTIA Air-to-Water Heat Pump

■ Team Completed!

New faces at AIR-COND

■ Ready for pension

■ TOSHI-BEAR is thinking about…

Christmas

■ AIR-COND training activities

■ DATES 2011 - 12

■ Annual plant shutdown

ISSUE 2December 2011

According to recent statistics of the Japanese journal JARN the world market for air-to-water heat pumps increased from 2005 to 2010 by

around 540% up to 1.238 million units. Totally we fi nd the biggest growth on the Chinese market, followed by the European one.

In China, from 2009 to 2010 the market grew by 97%, while in Europe there were 14% less air-to-water heat pumps. Especially the French market, in the past a very strong market, went down and has still not recovered.

The best results for ESTIA in our sales territory were achieved in Austria, Czech Republic, Slovakia and Slo-venia. The average growth of air-to-water heat pumps is about 40%. Contemplating the countries in detail, our southern neighbour Slovenia shows the biggest increase, a plus of 240%! You can see, your invest-ments in this business and also ours are steadily bear-ing fruits.

NEW ESTIA FOLDER HAS ARRIVED!

The new ESTIA product folder has been up-dated and is already available from stock. If you urgently need new folders please contact us, so we can prepare them for you. Otherwise ESTIA folders will be sent to you together with the other leafl ets in March 2012.

TRAININGS IN GRAZ & UK

The fi rst ESTIA trainings have been held suc-cessfully in autumn. During 6 workshops Mr. Markus Pichler tried to impart important knowl-edge about the ESTIA. The main focuses were on topics like the calculation of the system, the start-up and the error diagnostic. There was also enough time to discuss several issues, and again and again interesting and deeper going discussions resulted.

Even the 4-day long intensive training on “CONTROLS” in the UK made some heads spinning. Several partners have indeed used the opportunity of getting a training directly in Leatherhead. All the theoretical knowledge could be simultaneously tried out and prac-ticed at the installed remote controls and con-trol systems. All those who could not join the training in England are welcomed to our tech-nical training, module 3, which is concentrat-ing on controls.

TIME FOR THE ESTIAAIR-TO-WATER HEAT PUMP

3

Mit der Luft-Wasser Wärmepumpe wird die natürliche Wärme

aus der Umgebung – der Luft – dazu verwendet, die Heizung,

Warmwasseraufbereitung aber auch die Kühlung im Haus äußerst

kostengünstig zu betreiben. Durch die solare Einstrahlung

kommt es zu einer sich ständig regenerierenden Erwärmung der

Luft. Diese Energie wird auf niedrigem Temperaturniveau von

der Wärmepumpe aufgenommen und innerhalb dieser auf ein

höheres Temperaturniveau gebracht, um sie für die typischen

Haushaltsanwendungen zu nutzen.

Eine der häufi gst gestellten Fragen ist es, wie der Luft – vorallem kalter Luft – soviel an Energie entzogen werden kann, um damit Heizung oder die Warmwasseraufbereitung zu betreiben. Das Prinzip ist mit jenem eines Kühlschrankes vergleichbar, nur in umgekehrter Weise. Der Kühlschrank entzieht dem Innenraum Wärme und gibt diese an die Umgebung ab. Daher wird ein Kühlschrank an der Rückseite warm.

ESTIA Wärmepumpen nützen das gleiche Prinzip. Das im System zir-kulierende Kältemittel nimmt die Um-gebungswärme auf und verdampft hierbei.

Das Kühlschrank-Prinzip – nur umgekehrt.

Das Prinzip der ESTIA Wärmepumpe

Dieser Dampf wird von einem Kompressor angesaugt und komprimiert. Durch die Verdichtung kommt es zu einer Erhöhung der Temperatur. Am Verfl üssiger wird die Wärme des Dampfes an die Heizung ab-gegeben. Der Dampf kühlt wieder ab und über ein Ventil wird der Druck reduziert. Wenn die Temperatur auf ein Niveau unterhalb der Umgebungstemperatur gesunken ist, beginnt der Kreislauf von Neuem.

Kühlen im Sommer – kein Problem für ESTIA! Aber Estia kann noch mehr. Da das Prinzip das gleiche ist wie bei

einem Kühlschrank – oder auch einer Klimaanlage – können Sie Estia nicht nur zur Raumbeheizung oder Warm-wassererzeugung verwenden. Im Sommer haben Sie auch die Möglichkeit, Ihr Haus damit zu kühlen! Hierfür ist die zusätzliche Installation von Gebläsekonvektoren not-wendig. Deren Wärmetauscher nehmen die Wärme aus der Raumluft auf und geben sie über den Heizungswasserkreislauf zur Hydro-Inneneinheit und dann über den Kältemittelkreislauf über das Außengerät an die Außenluft ab.

verdichten

verd

amp

fen

entspannen

verfl

üss

igen

■ Die Umwelt und unsere CO2-Emissionen gehen uns alle etwas an. In vielen Bereichen unseres täglichen Lebens ist Umweltschutz eine Selbstverständlichkeit. Energiesparlampen, Windenergie oder Elektro-antriebe für Fahrzeuge sind nur einige Beispiele. Aber haben Sie schon einmal über die Emissionen Ihrer Heizung nachgedacht?

■ Wohn- und Geschäftsgebäude verbrauchen mehr Energie als Industrie und Transportwesen zu-sammen. Die Gebäudeheizung und Warmwassererzeugung haben daran einen Anteil von 80 %.

■ Ziel der EU ist es, 20 % der CO2-Emissionen bis zum Jahr 2020 zu reduzieren. Als eines der Hauptpotenziale wurde die Heizung und Warmwasserbereitung in Wohngebäuden identifi ziert. Denn das Heizen mit fossilen Brennstoffen steigert die CO2-Emissionen und lässt Ihre Heizkosten explodieren. Hier wird ein Umdenken vom Gesetzgeber nicht nur gefordert (z.B. Energieeinsparverordnung, Erneuerbare-Energien-Wärmegesetz), sondern auch gefördert.

■ Luft-Wasser Wärmepumpen zählen zur erneuerbaren Energie und sind deshalb eine ideale Lösung. Mit der Luft-Wasser Wärmepumpe ESTIA von Toshiba sparen Sie Energie und tun so etwas für die Umwelt und Ihren Geldbeutel! Denn ESTIA bezieht den größten Teil ihrer benötigten Energie aus der Außenluft. Damit sind Sie unabhängig von fossilen Brennstoffen!

2

an. In vielen Bereichen unseres täglichen Lebens

antriebe für Fahrzeuge sind nur einige Beispiele. Aber haben Sie schon einmal über die Emissionen

zu reduzieren. Als eines der Hauptpotenziale wurde die Heizung und Warmwasserbereitung

auch gefördert.

Clever heizen und dabei sparen und die Umwelt schonen!

AUSSENEINHEIT INNENEINHEIT

HEIZKREISLAUF

Eine der häufi gst gestellten Fragen ist es, Eine der häufi gst gestellten Fragen ist es, wie der Luft – vorallem kalter Luft – soviel an wie der Luft – vorallem kalter Luft – soviel an Energie entzogen werden kann, um damit Energie entzogen werden kann, um damit Heizung oder die Warmwasseraufbereitung Heizung oder die Warmwasseraufbereitung zu betreiben. zu betreiben. Das Prinzip ist mit jenem eines Kühlschrankes vergleichbareines Kühlschrankes vergleichbar, nur in umgekehrter Weise. Der Kühlschrank in umgekehrter Weise. Der Kühlschrank entzieht dem Innenraum Wärme und gibt entzieht dem Innenraum Wärme und gibt diese an die Umgebung ab. Daher wird diese an die Umgebung ab. Daher wird ein Kühlschrank an der Rückseite warm.ein Kühlschrank an der Rückseite warm.

ESTIA Wärmepumpen nützen das ESTIA Wärmepumpen nützen das gleiche Prinzip.gleiche Prinzip. Das im System zir-kulierende Kältemittel nimmt die Um-kulierende Kältemittel nimmt die Um-gebungswärme auf und verdampft hierbei. gebungswärme auf und verdampft hierbei.

Dieser Dampf wird von einem Kompressor Dieser Dampf wird von einem Kompressor angesaugt und komprimiert. Durch die angesaugt und komprimiert. Durch die Verdichtung kommt es zu einer Erhöhung Verdichtung kommt es zu einer Erhöhung der Temperatur. Am Verfl üssiger wird die der Temperatur. Am Verfl üssiger wird die Wärme des Dampfes an die Heizung ab-Wärme des Dampfes an die Heizung ab-gegeben. Der Dampf kühlt wieder ab und gegeben. Der Dampf kühlt wieder ab und über ein Ventil wird der Druck reduziert. über ein Ventil wird der Druck reduziert. Wenn die Temperatur auf ein Niveau Wenn die Temperatur auf ein Niveau unterhalb der Umgebungstemperatur unterhalb der Umgebungstemperatur gesunken ist, beginnt der Kreislauf von gesunken ist, beginnt der Kreislauf von Neuem.

Kühlen im Sommer – kein Problem Kühlen im Sommer – kein Problem für ESTIA! Aber Estia kann noch mehr. Aber Estia kann noch mehr. Da das Prinzip das gleiche ist wie bei Da das Prinzip das gleiche ist wie bei

einem Kühlschrank – oder auch einer Klimaanlage – können Sie Estia nicht nur zur Raumbeheizung oder Warm-wassererzeugung verwenden. Im Sommer haben Sie auch die Möglichkeit, Ihr Haus damit zu kühlen! Hierfür ist die zusätzliche Installation von Gebläsekonvektoren not-wendig. Deren Wärmetauscher nehmen die Wärme aus der Raumluft auf und geben sie über den Heizungswasserkreislauf zur Hydro-Inneneinheit und dann über den Kältemittelkreislauf über das Außengerät an die Außenluft ab.

ESTIADie Luft-Wasser-Wärmepumpe

The diagram shows a strong increase in Japan and China. In Europe there was a decrease by 14 % in 2010. (ill.: JARN)

“ESTIA“ countries:

Austria, Czech Republic, Slovakia and Slovenia are the

strongest “ESTIA“ fi elds.

World market for air-to-water heat pumps

AIRCONDITIONINGAIRCONDITIONINGTHE WORLD OF

AIR-COND sales area

Japan

Europe

China

Australia

Others

INTERESTING

Interesting

training in

Leatherhead

OUR TEAM IS COMPLETE!

READY FOR PENSION

A review of Peppo Unger’s life at AIR-COND performed by

the Emperor Jürgen Heinrich I. alias Jürgen Unterrainer and

his assistant Seyffenstein alias Christian Fitz.

Probably some of you have already noticed in the previous weeks that our team has grown again. As an “offi cer manager” we welcome Ms. Doris Neu-

kirchner, who joined our team in October. If you haven’t met her personally, her (phone) voice should already be familiar to you. The sales team is from now on supported

by Bavarian competence: Mr. Claus Wackerbauer felt in love with Styria and moved promptly with his wife to Aus-tria. There is also another internal changeover we would like to inform you about: Ms. Bianca Hohl moved to the Marketing and will from now on actively manage Marke-ting activities together with Ms. Unterrainer.

… CHRISTMAS

Even though the snow doesn’t remind us of winter and Christmas time, lots of Christ-mas markets with hot wine and punch cur-

rently opened to do so. Markets offering partly beautiful handmade stuff, partly for charitable donations, but also offering a huge commerce. Never ever we could fi nd Christmas decorati-on in the shops that early as this year. Europe´s trading market braves the economic crises and starts the highly competitive Christmas business even earlier. So the shop windows could be changed after Halloween directly with Christmas decoration – a full-year-shopping boom arises.

This development we know very well in the air condition business, years ago the business was focused on summer months but now we can also make good business during the winter months, also thanks to our high effi cient heat pump systems. But as in the colourful shopping malls also the air condition business needs to be adapted. Actions everywhere, especially in the biggest, fi ctive shopping mall, the internet, prices are dumped. Mr. and Mrs. XY can buy very easily at company “Anonymus” an air con-ditioner at the very best price.

Emotionally, shopping also can be fun, the at-mosphere, the colourful decorations, the efforts put in by the shops in order to attract customers, is refl ected in the thousands of people during advent weekends. The internet can never ever transport the atmosphere.

Therefore probably also the future of the only correct way to an air conditioner or a heat pump will run through retailers, as the experience of the expert, all the technical knowledge about the product and ultimately the entire distribution cannot be easily “googled” away.

We, the entire Toshiba family, are working tire-lessly and successfully in this full-year-business “air condition”, we deserve to enjoy the Christ-mas atmosphere, the colourful markets, but even more the silent time in the middle of our families and friends, because as important the daily business with products and customers is, a few days calming down, recharging batteries, but especially the time with our loved ones is exactly what our live is about.

Name: Doris NeukirchnerBorn on: 18.06.1989Zodiac sign: GeminiFamily: happily relatedAs a child I wanted to become a: kindergarten teacherI became: offi ce manager at AIR-CONDAt AIR-COND since: 3rd October 2011My job: organisation, answering your calls, statistics and much more

That’s important for me: positive work-ing environment I am … single-minded, reliable, always in a good temper That reminds me more diffi cult: being patient My hobbies: meeting friends, tennis, music & shoppingMotto: Don’t dream your life, live your dream!

Name: Mag. Bianca HohlBorn on: 19.02.1980Zodiac sign: AquariusFamily: not found “Mr. Right” yetAs a child I wanted to become a:fl oristI became: business economistAt AIR-COND since: 9th June 2008My job: active cooperation in the marketing

That’s important for me: good working environment, varying activitiesI am … open, honest, helpful, creative and a team playerThat reminds me more diffi cult: getting up early in the morning My hobbies: having an after business drink with colleagues, shopping, meeting friends, traveling Motto: One life, live it!

Name: Claus WackerbauerBorn on: 14.08.1966Zodiac sign: LeoFamily: happily marriedAs a child I wanted to become a: a private detective, later sound engineer at George Lucas on The Skywalker RanchI became: Sales engineerAt AIR-COND since: 2nd November 2011 My job: supporting customersThat’s important for me: satisfi ed cus-tomers & fun at work

I am … engaged, reliable, cooperative and enthusiasticI’m not good in: accepting things, that could be easily improved, but have being done always like that My hobbies: playing the bass (with more passion than talent)Motto: starting with 300% so that still100% remain for the customer after all those things happened, that go normally wrong

TOSHI-BEAR is thinking about …

W ith the end of September, a rather colleague has been sent into the well-earned retirement. Mr. Josef “Peppo” Unger was 18 years wor-

king for AIR-COND covering a lot of activities in the back-ground. His farewell was ce-lebrated in the Southern Styria at “Pichler & Scho-

ber”, in his honor also a cabaret was written and performed.

PERSONNEL AIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGTHE WORLD OF

➜ CHRISTMAS HOLIDAYS – Plant holidays24.12.2011 – 08.01.2012

➜ TOSHIBA INCENTIVE Export23.01. – 25.01.2012, Night Race Schladming

➜ TOSHIBA INCENTIVE AUSTRIA01.02. – 08.02.2012, Bangkok

➜ TRAIN-THE-TRAINER TECHNICAL TRAINING15.02. – 17.02.201222.02. – 24.02.2012

➜ TRAINING ACADEMYBasics RAS, RAV, VRF06.03. & 13.03.2012Advanced RAS, RAV, VRF07.03. & 14.03.2012Controls RAV, VRF08.03. & 15.03.2012ESTIA Advanced09.03. & 16.03.2012

➜ KICK OFF AUSTRIA27.03.2012

➜ TOSHIBA CONVENTION22.03.2012, Zagreb

DATES 2011 - 2012

GET READY FOR MORE TRAININGS

AIR-COND plant holidays

The high quality of TOSHIBA products depends con-siderable on the correct designing and installation. This is the reason why AIR-COND has been offering

a great number of trainings all over the sales area in the past years.

Due to the enormous expansion of the product portfolio, especially in the growing VRF segment and in the fi eld of controls, we clearly see an increased need for trai-nings. The technical team prepared a concept providing two different training series: a “training academy” with different priority (Basics, Advanced, Controls, ESTIA) in

German language and a Train-the-Trainer course in Eng-lish. This one is primarily addressed to distributors going quickly through the different chapters and focusing more on the discussion and the preparation of the distributors for their trainings in each country.

Of course you are going to be invited on time. You have the opportunity to choose among several dates and modules.

Accept our offer and invest in well-trained staff and furthermore in a well-trained installer network!

During Christmas holidays and New Year celebra-tions AIR-COND is going to close its offi ce bet-ween 24th December 2011 and 8th January 2012.

The past years have shown us that also a journal service during this period is not necessary.

For urgent technical support you can contact Mr. ChristianRumpl between 2nd and 5th January 2012 as follows:

e-mail: christian.rumpl@air-cond.com Telephone: +43 / 664 / 202 39 80

Haushamer Straße 2A-8054 Graz-Seiersberg, AustriaTel.: +43 316 80 89Fax: +43 316 82 63 71E-mail: offi ce@air-cond.com

www.air-cond.com

TRAINING ACADEMY TRAIN-THE-TRAINER

Language: GermanPlace of training: AIR-COND Offi ceSize of group: min. 7 participants max. 15 participantsBook all modules or single ones

Language: EnglishPlace of training: AIR-COND Offi ceSize of group: min. 7 participants max. 15 participantsBook all modules or single ones

Module 1BASICS RAS-RAV-VRF

Module 2RAS-RAV-VRF

Module 3CONTROLS RAS-VRF

Module 4ESTIA ADVANCED

Module 1BASICS & ADVANCEDRAS-RAV-VRF

Module 2CONTROLS

Technology

Inverter compressors

Error diagnostics

DN-Codes

Addressing

Documentation – where to fi nd what

Error diagnostics

DN-Codes

TCC-Link Connectors

Air ventilation solu-tions

VN-units

DX-Kit RAV/VRF

Addressing

Start-up SMMSi

Dyna Doctor

Warranty procedure

TCC Link

Interfaces / Modules

Smart Manager

Analogue Interface

Modbus

Lonworks

Interactive Intelligence

BacNet

Product overview

Workshop with case studies, calculation and start-up

All contents from the training academy(module 1 – 3), but only as an overview.

New information are going to be introduced in detail!

15.2. – 17.2.2012

22.2. – 24.2.2012

6.3. & 13.3.2012Alternative date

20.3.2012

7.3. & 14.3.2012Alternative date

21.3.2012

8.3. & 15.3.2012Alternative date

22.3.2012

9.3. & 16.3.2012Alternative date

23.3.2012

AIRCONDITIONINGAIRCONDITIONINGAIRCONDITIONINGTHE WORLD OFIMPORTANT